Our entire car-buying experience was great from start to finish. We first spoke with Jake who had tons of knowledge about the Mustangs. Once we decided to buy, Phillip helped us find the perfect car and even surprised us by exceeding our expectations. The finance process was a breeze with Kristin. And no pressure to buy anything extra from anyone. Once we were asked about something and declined, that was the end of the discussion. We have NEVER had a car-buying experience this easy and pleasant and look forward to a long relationship with Woody Anderson Ford!

I was recommended there by a friend and they were super helpful. Tony and Don made the whole experience easy and the customer care was better than anywhere else Ive ever experienced. I highly recommend them and will do business there again in the future.

A little wait but not a big deal. Very helpful and friendly! Nice, very clean building. Very professional.

Wow. First—great place! Now the story: Three years ago I bought an F150 with four-wheel-drive from an auction dealer in Montgomery. Took the truck to Woody Anderson to get it checked out. They found that the left front wheel was locked into four-wheel-drive. Cost me about $1000 to repair the damage. Not Woody Anderson’s fault at all. Fast forward. During three years I continue to have problems with that wheel. It is very difficult to diagnose. Woody Anderson worked on it three more times and honored the parts warranty from the first attempt to fix it. I finally got tired of the problem and was going to sell the truck, but as of September 2021 there are almost no trucks for sale due to the chip shortage so I took the truck back to Woody Anderson again and left it there. I told them to drive the truck until their mechanic or a manager could hear the noise for themselves. I authorize them to take my truck to lunch every day until they heard the grinding noise. After two weeks they finally heard the noise, went in and did a detailed check of the IWE. They ended up replacing the IWEs for free. Finally, my truck runs perfectly. Thank you, Woody Anderson, for patiently and persistently seeking to find and fix this stubborn problem! The truck is now ready for deer season!!

Purchase a used 2018 Explorer. Great deal but the day after purchase the battery went dead on my way to vacation at a rest area in Florida. Fortunately I have AAA and they showed up with a new battery. The AAA tech stated that if the battery had been tested it would have showed up bad. The engine bay had acid all over from when the Woody Anderson tech cleaned the battery terminals. The AAA tech told me that is a tell tale sign of a bad battery. I was reimbursed and they cleaned up the engine bay but no apology for my family being stranded in mid 90s temp at a rest area. This is the 6th vehicle I have purchased from Woody Anderson and will be my last.

*Update: I appreciate Stacy reaching out and responding to my review. She truly made me feel like more than just another customer. We have hopefully come up with a solution that will work out better for us! Thanks again Stacy!Made an appointment for an oil change because we were told on a previous day that we went by there that they don’t take walk ins! I arrived 15 minutes before my appointment time to be told that I am looking at around a 3 hour wait for my oil change because they had several walk ins get there before me!!! So what good does it do to make an appointment?? So apparently they do take walk ins, I guess it just depends on the day or who you talk to!! I can promise I will not be back! This place is a joke!! And the service records are under the name Larry Colburn!

Sales group was outstanding, service not so much.After purchasing a new truck in March 2 months later the engine failed and we had it towed in for repair.(they tried to get me to pay for tow? really?)The service manager is very rude and unhelpful.The truck was there six weeks with no contact from dealer, I would have to call them for updates, and they would seem put out to have to talk to me. After 2 months we finally got it back.Buy here but take elsewhere if possible for serviceUpdated review. After seeing the review, Wood Anderson Ford reached out to us and they have made things right. Thank you for talking with us. Updated from one star to five .

Brought in 2013 Ford Focus on fuel injection problems 9/21 was told 14 business days okay no problem. In six was back on road with new parts thank you!!!

Terrible service!!! I made an offer on a car for $1000 less, I had my own financing, and they refused to talk to me about it! Said they are a one price dealership!!! They have had this car for almost two months! I have never seen a dealership that would not discuss price with you! GO SOMEWHERE ELSE!Update: Woody Anderson Ford worked with me to get the the price I needed for financing. They were very nice and made things right. I am now the proud owner of a Lincoln MKX!!! Elijah is the best car salesman ever!! He made sure I knew how to work everything on the vehicle!!! Thank Elijah and Daniel!!!

If I could leave zero stars I would. My vehicle has been at Woody Anderson for over 2 months. I go to pick it up and they charge us 128 dollars. Take our money and while waiting on our car they abandon us in the service drive locking the doors. The kept insisting we go outside to wait so they could lock us out. Finally two employees come in to tell us Our car had to be jumped but won’t move. Stacey was very helpful and even though we took all our frustrations out on her she tried to do the right thing. We went around to the vehicle and a piece was missing off the door that was never mentioned at all. All they cared about was taking our money and going home. She calls the service manager named John and told him. He was in the car wash but when we went back around to talk to him he was gone. We wanted to talk to somebody so we go in the showroom and speak toBrian. Him and Stacey listened and tried to help. They followed through with what they said they would do the next day. The next day we received a call from Tim and Jamie. They just tried to appease us with a refund and tow. Tim was the service advisor and is a service manager such a shame. All I can say is what kind of place has management that just takes your money and abandons you with a messed up car. The service here is a joke! I do appreciate all the time and patience shown by Brian and Stacey but service management is pitiful. No need to contact us again everybody family, friends, whoever I can tell will not be back to be treated in such a way.

Just wanted to take a minute and THANK Don Wessels for helping us. We had a warranty refund issue and helped us resolve it quickly. Thank you Mr. Wessels.

Absolutely deserving of a five star rating. Our sales associate Brian W was top notch, personable, not pushy and you can tell he has no interest in sales tactics, he just wants to get you in what you want.He was helpful, thoughtful, and a joy to work with. Financing was a breeze, and they were very cognizant of our time constraints. Overall, I am continually pleased by this dealerships service.A second shoutout to the service department (and Tim!). My wife’s expedition has had several problems (and we still love it), and the department has been so great to us during those troubles. They are communicative, understanding, and flexible. They go above and beyond to make sure things are made right, and they do it all with a smile and with no lying, no tactics. I can’t say thank you to them enough.Overall, I’m thrilled to be a part of the Ford family and will come to Woody Anderson for many years to come, they’ve won me over.

Alan from the sales department helped fix a complicated situation involving my Ford Pass that even the Ford Pass people online couldn’t help with. He was extremely nice, professional, and knowledgeable. I highly recommend this place! Thank you, Alan!

I have recently been introduced to Woody Anderson Fords mobil unit and have been greatly pleased with this service. They come to the house and perform the checks and changes to the oil and filters, tire rotation, and air and cabin filters. The team was Say and Andre. They were very professional in the conduct of the service. They are the same team thad performed the service on my F150 yesterday (30 June 2021), and I called for them to return and do the service on my Ford Explorer. Professionalism, attention to detail, efficiency were positive attributes of the team. I commend them for their efforts and information. They appear to enjoy providing this service and it shows. My commendations to Woody Anderson for providing this service, and especially to this team for doing it so well. Thanks!

Our car buying experience with Woody Anderson was AMAZING! Alan and Ben went above and beyond to make sure that we felt valued and were well taken care of! The dealership was immaculate and car buying process seamless!

Great service, I had my 2015 Nissan Sentra in for service on brakes, rotors and a tire and the work was done timely and flawlessly. I love Woody Anderson!

Update 4/16/2021. After talking to the service manager, he got me all taken care of. Apparently I was just talking to the wrong people. I got my car back today, and everything seems fine. They even detailed it for me, and had it sitting in the garage ready to goBought a NEW 2020 mustang GT on March 3, 2021. 3 weeks later the check engine came on, then went off. I took the car to them, to have them check the code. It was determined that a misfire had occurred. I was told it would be at least a month before a tech could look at it! When I asked what I should do until then, I was told to baby it, and hope for the best. I ended up talking to a manager, and they gave me a loaner car. They have had my car 2 weeks, with very little communication, and my service advisor, Brad, hasn’t answered me the 2 times I’ve text him. Getting frustrated. The car barely had 1000 miles on it.

Anna of Woody Anderson Ford & Zay and Andre of Woody Anderson Ford Mobile Service are three great employees. Anna was so nice and helped me after my car battery went dead at home. She had Zay and Andre come to my house and install a new battery. They were quick, friendly and saved the day.

Tldr: If you value honesty and straightforwardness, I would not recommend Woody Anderson Ford.I was quoted $412 for a set of four tires including labor, parts, disposal, and tax. I confirmed with the person I was working with that that was what Id be paying. Of course, my total was more, and I brought it up to the service advisor who gave me the quote. They told me that by tax, they (obviously) meant the tire tax, which was $4. But even that wasnt actually included because the tires were $352 and labor was $60, which equals $412.Another thing was that I had 11,000 FordPass points, which according to an email I received, I could redeem for The Works oil change. I scoured Fords website, but of course they have no info available, so I looked for fine print saying that locations may vary but didnt see anything. I even called Woody Anderson, and all they could tell me was the cashier could redeem the points during checkout. Turns out that 11,000 points equals $55. The Works pretax is $68.75. I feel like I got swindled.

I bought a new Ford in November at a location in Nashville and I’ve already had 2 oil changes at that location. I told them my tire pressure was low but they couldn’t figure it out. I took it to Woody Anderson and they fixed the issue along with some other issues that wasn’t pointed out at the dealership in Nashville. I’ll gladly make the drive just to do business with them!!! They serviced both of my fords and they go above and beyond for each and every customer! They are honest and won’t try to nickel and dime you out of services you don’t need!!!

One of the friendliest and quickest car purchases we have ever made. We drove two hours to this location and they held the car for us so we could see it. Thank you Stephanie for everything you did for us.

I went to this dealer (from whom I’ve purchased 2 trucks) yesterday because I wanted to trade my F-250 in on an F-150. I got a very reasonable offer for my truck but was basically laughed at when I said I wanted them to sell me a new one. The “salesman” said something to the extent of “we won’t get any F-150s for 4 months. Didn’t even offer to help me locate one or make any attempt to earn my business. Basically they wanted to buy my current truck and not sell me a new one.I know COVID has wrecked the supply chain, but that’s no excuse to treat customers like that. This “salesman” didn’t even offer to let me order a truck.I think I’ll give my business to another of the local, smaller Ford dealers.

Everyone here as been great to work with. Their Mobile Service Team is wonderful to help our business stay up and running.

Philip was an amazing salesman to work with. He walked up eager to help me and answer my questions. He was also open and honest about what he saw working for me with my family and activities. I was able to test drive the Explorer and with his help and guidance, felt comfortable and excited about the SUV. Needless to say, I bought it on the spot. If youre ready for a car or even if youre not sure, definitely ask for Philip. He will be the straight shooter you need and the help that we all want. Thank you, Philip, and thank you, Woody Anderson Ford, for an awesome experience

Ill begin with the praise of completing my warranty recall work within a week of drop-off. I did schedule this work nearly three months in advance, but with multiple recalls being handled, Im content with the time it took.I left a review soon after my work was complete regarding an over-the-top labor charge for an engine air filter, but not even 24 hours later, Stacey, my service rep, called me to rectify the issue. Customer care is top notch.

We had a great experience working with Quenton and Jerry this weekend. We traveled from out of the state to purchase our vehicle and they both went above and beyond to make sure our vehicle was ready for us and that the process went smoothly. We were so impressed with their customer service!

Nice people curious knowledgeable in their field respectful to your need .

Ive been buying from Woody Anderson since 1982.Thumbs up for Daniel Lopez! Patient and knowledgeable. Was nice to deal with through whole process. Took time to clarify things and make sure I understood everything and was happy. The few other employees I interacted with were friendly and helpful also.

Mike was absolutely the best salesperson I have ever dealt with! I was buying a used truck from out of state (which is complicated on its own) and its a very rare, hard to find truck that had a lot of people interested in it, some of whom were local. He helped me through every step of the process, including sending me underbody pictures of the truck before I even put a deposit down to hold it. He helped me get with the right financing people and had everything all sorted out for me before I flew in. He even brought the truck to pick me up at the airport! When I got to the dealership, he had all the paperwork all organized and ready to be signed. It took very little time to get on the road. I would highly recommend working with Mike in sales and Greg in finance to get a used vehicle!

At Woody Anderson Ford, the team Phillip Henderson, Brian Williams, David Linsey. As soon as I walked the in the door the service was Exemplary, Professional, Thoughtful and Warm.Dont waste your time anywhere else.

Went to look for a used car for my wife. Ben Wander was extremely helpful. He helped us look up the car we initially came in to buy (it already sold) so he walked the lot with us and answered all the questions we had. We ended up buying an Explorer Sport, which we both love so far. Without him, we wouldn’t have even been looking at that model, but it ended up having everything we needed. Dual sunroof, folding 3rd row, heated and cooled seats plus tons of other options. Couldn’t be happier with our purchase. Will come back to Woody Anderson Food next time we need a car and will look forward to working with Ben again.

Took my car into the shop on April 12th to replace the dash that was still under warranty. After 3 failed attempts at putting my dash in, breaking the windshield during one of the dash attempts, I finally got my truck back on June 11th. When I got my truck back it several of the plastic pieces are damaged and the outlets in the backseat dont work. I talked to Mr. Jamie East who had me come in so Tim Roark could take pictures and order the parts.. On June 16th I took the truck down for Mr. Roark to take pictures. He told me he would contact me when they were in. After waiting 6 weeks with no contact, I called him and he said he would look into it and call me back. Two week later and still no contact, I have now emailed Mr. East and still dont have a response. I have never been in a service department that has shown such little care for the customer or fixing issues. This has been going on for almost 4 months and I am still trying to get this resolved

I had a great experience at Woody Anderson Ford trading in my F150. Daniel L. the salesman, Cliff the used vehicle director and Kristin the finance manager all bent over backwards for me. Every aspect of the trade was as easy as could be. Price and trade value were fantastic. This is my second trade with Woody Anderson, I will be coming back for the next one!!

So stinkin impressedThe service dept is impressiveWowJust wow

The quick shop is very well managed and highly efficient inthere service. Everything was considered in the diagnosis of my vehicle to determine the best and least cost impact to my vehicles repair. Now that a caring and honest approach to service.

I brought my car in for service two months ago for two issues. They fixed one but not the other (malfunctioning backup camera). So I scheduled another appointment for today for the camera repair. My car is under warranty, so I should have access to 3 days of rental car service at no cost, which is what I received last time. They were out of rental cars today. However, Ford customer service confirmed that each dealership should have an agreement with local rental services to secure you a rental there if they are out (e.g. Enterprise).When I asked the Ford rental department about that, they said that I would have to pay for the rental and that my warranty doesnt cover rental service (even though they gave me a rental less than two months ago and told me that my warranty covers 3 days of rental service any time I need to bring the car in through the warranty period). Since I couldnt leave my car there, I wasted an hour at the dealership this morning on an issue that should have already been fixed. Ill be scheduling the repair with another Ford dealership instead.

James Cooper, Sr. Was very helpful. Took care of everything my vehicle needed without any hesitation. Thank you.

Fantastic customer service. Told me exactly when to come back for my car. Kept me informed on everything they were doing with my car. They got my baby back to me in perfect condition! Want to especially James Cooper for the promise he made to me on getting my car to me as soon and as perfect as he can.

I just bought my first new car from here and they are wonderful...Great service,haggle free and they worked with me to fit my budget. Tony Turner was my sales representative...He did an amazing job helping me and explained everything to the T so I understood exactly what I was getting and buying...I would give them 10 stars if it was up to me!!! Thank you Tony!!! I love my new Ecosport!!!!

Alex was outstanding and very very helpful he also gave information that pointed us in the right direction

This is not the first time we have bought a vehicle from here and it wont be the last. The impeccable service you get whether its buying, selling, regular maintenance, or just browsing is second to none. Especially appreciative of Brian W, he makes every interaction a positive one and no doubt the best go to guy for whatever we need! Its their commitment to excellence that ensure we will be Ford customers for life.

I had a really bad experience buying an Explorer two years ago from this dealership. I swore I would never deal with them again. My daughter is needing a new F150 to drive to college this upcoming fall. I stopped in to simply look at selection and options, with intent on buying elsewhere. I was greeted on the lot, while looking, by Stanley I (can’t spell last name). I told him what I was planning on doing, and he simply made a request to earn our business back. He is an incredibly courteous and professional sales rep, and one Ford should be proud of. it took me almost a month to get everything put together. Most reps would call you three times a week, and bother you, but he simply called one time to ask if he could provide any more information. Bottom line, we bought a new truck from him Saturday. He is now the only one that I’ll deal with in all of Ford. We have bought 12 new Ford vehicles across seven different states. He is one of the best I have ever worked with, and I would highly recommend him to anyone looking for a new vehicle. Brian Williams, office next door, is my new #2. Highly recommend both for fantastic customer service. Well done gentlemen. Well done

Took my new truck in for servicing, for an oil change and tire rotation, service manager said it would take about hour and a half, so I waited around, it took about an hour and 15 minutes so that was good, they were supposed to wash the vehicle, they did a pretty good job but left bug guts on the front. Other than that everything what’s good, I’ll go back.

Awesome place to go. They went beyond my expectations and will have me as a customer from now on!

Stacey in services is awesome. She is very attentive to the customers and she is a very sweet lady. If you have any questions or concerns she makes sure that she is there to help with them or any needs you have. You rock Stacey and keep up the great work. You are a employee that I definitely would do business with now and in the future.

1/13/21 - I have not had good service experiences, pulling of information is required and even that is challenging.1/15/21 - I was contacted by the dealership shortly after the 1/13 post was created and we talked through the concerns. I will update this post when service is complete and adjust the rating up or down accordingly.1/23/21 - Since 1/15, I have been contacted each day by the service department to provide me with an update and I was able to get my vehicle back yesterday after 2-weeks. 1-week of this delay was waiting on Ford (not the dealership) to approve the warranty work.4/15/21 - No complaints about the sales group but the service department is going through challenges faced by many businesses in the new COVID environment.The only response I can receive about my uneven tire wear on the passenger side tires (a few months ago) is that perhaps I make many left turns or that I park on a hill???? I should note that tire alignments have been checked and are good. The service manager, Kevin, will not return my e-mail or voice messages (4/2 discovered a change in personnel with this position) so I copied the general manager, Bobby White. I have started the campaign on social media & general internet with the next steps being calls to corporate.I noticed a trend of low ratings as of the past 6-months, specifically related to the service department. This is indicative of a shift in management personnel or management style. The comments throughout have basic communication skills being overlooked.4/16/21 - I did receive a call from Bobby White and we are progressing dialog & diagnostics for resolution. Will continue to update and change rating as appropriate.4/21/21 - Bobby White & Woody Anderson Ford rectified the tire issue to my liking today and I owe Mr. White a shoutout for going the extra mile to do so. Having an understanding now for the changes that have occurred at WAF, I am optimistic they are on the road to recovery.

My parents used to rant and rave about Woody Anderson and it was the only place that they would buy cars but not anymore! The service at Woody has been far less than even sub-par! And dont even get me started with the Service Manager Linzy Fuller....this guy acts like he cant even smile or have a human interaction with people. My moms car has been back to this dealership far more times than it ever should be. The only way that we got half way decent service the last time her car was brought in was because Mrs. Anderson just so happened to be there and made sure that we had a loaner car to be able to leave her car for service and repair and that everything was being handled. Outside of that one visit, every other one has been completely painful and dreadful! There is only one service advisor who seems to have a heart (and I cant think of his name right now), but every other one seems to act like they do not want to be bothered and annoyed when you need help. I would advise anyone who is in the market for a new (or used) Ford, stay far, far away from Woody Anderson!

Tony Turner at Woody Anderson in Huntsville Alabama treated me and my family like VIP’s. From the beginning to the day of sale. And this didn’t stop here y’all! I’ve contacted this VERY professional salesman several times (AFTER he got his sale) and he has been just as eager to talk to me as he was when he was trying to get the sale. For him it’s not a sale but a passion and a relationship with his people. If “TT” tells you he will.... he WILL! He listened, he helped, he was honest and I feel like he really cares about not only providing me and my family with a vehicle but genuinely cares about what happens beyond the sale! Thanks so much!!

Took my motorcoach in for a required recall repair, and after they opened, reported to service Dept. Was told they did not have the parts, that they were on backorder and not sure when the parts would come in. There were 3 other coaches on the lot waiting for the same repairs. I was upset but after they explained the situation in a very professional way, I understood it was just another crisis caused by the pandemic. Supply line is down. I have an appointment for later this month, and they are giving me updates as too when the parts will arrive..Long story short, they handled an ugly situation very professionally.

James Morris is a great salesman. He is very attentive and goes above and beyond to get you into the best vehicle for your family and your budget! Definitely 100% recommend and will keep coming back!

Daniel Lopez went above and beyond for my husband and I! We are so pleased with our vehicle and the service that he provided us! If you’re thinking of buying a vehicle, woody Anderson is your place and Daniel is your guy!!

Worst service experience we have ever had. They did not put email address in properly for Ford Pass and Carfax. A three hour wait with others coming in after getting done first. Told my wife they do not do appointments. Suggested a maint service we just had done at the dealer we normally visit. I was a manager at Sears autocenters for years, so I have experience in how this is supposed to work.

Stacey in services is wonderful. She is a hard worker and she really pays attention to your needs and she answers any questions you may have. She is very honest and content to letting you know everything that is going on. Shes awesome and I will definitely use her in the future for any services I may need.

Tony is amazing! Best experience in buying a car and when they made promises they delivered! Very happy with my new to me car!

I wouldnt recommend this shop for any body work. I had work done there a few years ago after an accident but it wasnt well done. The first issue was on the tailgate with the paint coming off on both sides. No longer living in Alabama, I took to a local Ford fortunately they were able to work with Woody Anderson to get it corrected at no cost to me. It was a painful process though. However now I have a second issue, wheel well rust. The first shop I quoted it with said it looked like it was rusting from the inside out and asked if there was any replacement/work done on it. So I reached out to Woody Anderson. After working with them for months, them giving terrible return calls, and them pawning me off on their paint rep they buy paint from, Woody Anderson told me they wont make guarantees on rust and that it is my problem to deal with because it is happening in a place that rust commonly occurs.Update: After talking with Holly and getting a follow up call from the body shop, they are still taking 0 responsibility for the rust issue because it could have been done by rocks or other debris. Would avoid this dealership at all costs.

I dealt with Tony Turner to buy my latest truck. I ordered a 2021 F150 Platinum. As promised, Tony kept me up to date with the progress of my new truck. He treated me like an old friend. Kept me posted all along the way.If youre going to buy ot trade...See Tony Turner.

Great service, parts, a great dealership to deal with.

Stacey Adams is an amazing person! She is very straightforward, helpful, and caring. She is eager to help anyone and everyone. She is wonderful to anyone and everyone she comes in contact with. I would definitely recommend asking for her when you go in. Stacey you rock!!!!!! Keep up the great work!

Always a great experience at Woody Anderson Ford.I walked in looking for a cargo van and a was driving it the next day.Thank you Mrs. A. Foster for making this experience very professional and pleasant .A big thanks to all team ofWoody Anderson Ford Huntsvile.

Great service. Will use again

A joke of a service department.My vehicle (2017 Expedition) was towed in March 3rd, dead as a can be. The service department said at earliest, they would be able to run diagnostics would be 14 days..due to the level of recalls they were dealing with. Unfortunately, since I live in Virginia- that meant I’d have to fly back home, and fly back here to retrieve the vehicle. 3 weeks later after several phone calls and not knowing the status of the vehicle- they tell me it’ll be ready in a few days and that had something to do with the valve induction system...curious as that has nothing to do with electrical, or explain why my running boards wouldn’t deploy or why I couldn’t remotely lock/unlock the vehicle. Oh but no sir, we’ve tested the battery/electrical and everything seems fine.Fast forward to today, March 29th- nearly a month later. I’ve flown my whole family down to spend Spring Break around the area just so we can drive it back. Arrive at the dealership, pay for the repair- and low and behold, the Expedition is still dead in the lot. These guys even tried jumping the vehicle, bringing it around and said “oh it was just sitting for awhile, should be good now once you drive it around”. Nope. Wife turned it off, then tried to start again- won’t start- and none of the electrical works. Now we’re sitting here wondering if ANY of the 1k repair we paid for WAS EVEN NECESSARY, since the damn thing still won’t start.Bottom line- this service department is a disorganized mess and seriously lacks any communication skills.m, not to mention downright shady practices. Avoid at all costs.

Let me tell you about the GEM, sitting in plain sight, that I just found!WOODY ANDERSON FORD!!My family and I (6 members total) are new to the area. We are a Ford family, having 3 between us. We were looking for a home for our trucks; somewhere that we can confidently take them for regular maintenance, repairs, and a place to purchase from, as we are looking to upgrade within the next year or so. We are people of great integrity and honesty and we require that reciprocated from whomever we patronize/do business with. Hear me when I tell you that Tim Roark EXCEEDED our best hopes and greatest expectations! He proved, not just in word, but in deed, that true, trustworthy, efficient, upstanding and FAIR customer servicing and satisfaction still exists. He DEMONSTRATED the professionalism and QUALITY of service that many businesses boast commercially, but fail to deliver. Tim delivered! He and his courteous team made us feel welcome, told us that theyd take care of us, and proceeded to do just that. I was able to leave my truck (my baby😍) in their care, WITH TRUST, which was rewarded with getting her back repaired correctly and stronger than ever! Guys, the amount of stress relief that came with getting my repairs done in such a timely manner cannot be measured in money. What we needed done was costly, but Tim worked and worked to show us how to get our needs met, but not leave broke! Though they, too, have been hit hard by coronavirus, he DID NOT try to make it up with our repair! He genuinely showed us that he understood and respected our financial position and without compromising his position with the dealership, he instead, took the time and CARE to get us to where we could afford what he needed to do to get us rolling again.As my husband and I picked up our truck this morning, Tim, though busy with several other customers, greeted us with a smile and genuine warmth that we now associate with Woody Anderson Ford-- our new home for our trucks. Thanks and more thanks to Tim Roark and his team there for leaving us KNOWING that our patronage is not only solicited, but truly valued and appreciated. Needless to say, were directing all of our family and friends (and all of you guys, too!) to Woody Anderson Ford so they, also, can get this rare and refreshing customer service.

Seems to be concerned with making sure your vehicle is maintained properly. Long wait unless you show up before they open and still it will be an hour for oil change (The Works)

Went in to buy a truck March 26th that we had already test drove earlier in the week. Worked with Brian Williams and what a stand up guy he was! We were trying to get out of there by a certain time because of needing to be somewhere and he was running all over the place trying to get us taken care of! He did it and were out of there by the time we needed to be! No tricks pulled just straightforward numbers and business which I really appreciate! Will always go back to Woody Anderson from now on for any vehicle needs! Thanks Brian W and Woody Anderson!

Tony Tuner is amazing! He truly helped me and Jason Anyan find the perfect Ranger.. he never got discouraged with me and my pickiness on a color and helped find us the perfect one!! Hes amazing 👏 I recommend him to anyone!

My wife and I purchased a lightly used minivan (at a great price) from Woody Anderson Ford and our experience couldnt have been better or smoother. Brian Williams was great and easy to work with. He explained the process clearly, no pressure and very friendly. While the paperwork was processed, the waiting area was clean and hospitable. We would highly recommend and buy from them again.

Woody Anderson always does the tremendous job whenever issues arise with my cars. Friendliness, cleanliness of the workspace and customer Areas and just plain attention to detail. My service manager James Cooper absolutely took care of everything. When replacement part was delayed, he made sure I had transportation required to meet my appointments and kept me up to date as repair progressed. Well done WAF!

Brought 2019 Ford ecosport. Great by and great buying experience. Sales manager Jerry Moseley and sales person Anna Walley were terrific.

Just wanted to show love and appreciation to Stacey Adams, she goes above and beyond for anyone she comes into contact with. She definitely made my experience 10x better and I will always remember her for being so kind!!! A great asset to Woody Anderson Ford!

James Cooper is a wonderful service advisor. I would recommend him every time you go get your car service. He is excellent and is a very hard-worker he deserves 5 stars!!

Amazing services! Especially from Stacey. She took care of all of my concerns and provided 5-star service at every step! I would most definitely work with her again!Thank You for helping me, Stacey!

I would like to say a very big thank you to the staff for being a respectful dealership! Also a big thank you goes out to the finance manager Mr.looney and Courtney Duncan for spending his time with me and my wife at such a late hour! I walked in to test drive a mustang 5.0 and ended up leaving with a fully loaded premium package. If u need a vehicle theyll do whatever it takes to make you happy. Thanks again! The collins!

Stacey Adams is a one of a kind person. She has a outgoing and very helpful personality. I would highly recommend using her as a service advisor. She takes pride in her job and helping others. 10/10 would recommend her

Stacey Adams is a one of a kind person. She has a outgoing and very helpful personality. Shes very friendly and goes the distance to make sure you are pleased.I would highly recommend using her as a service advisor. She takes pride in her job..

Brian Williams made purchasing my first brand new car the best experience! I was involved in a car accident and unfortunately my car was totaled, I was devastated and Brian helped me get the perfect car. He also helped me establish my credit as a 19 year old which really helped me in more ways than I can express. While I live in North Alabama I will continue to uses the services and car sales Woody Anderson Ford offers!

UPDATE 05/30/2021 (five star): John Dollar did everything he said he would and more. Very happy with the results. Car is fixed!! It should not have taken 2 months - Brad Howard would get a negative star if possible. Terrible customer service. Five stars goes to John who honestly went out of his way to take care of the problem. Much appreciated!!UPDATE 05/26/2021 (three star): John Dollar contacted me today. Took the car back in and went over the issue and previous repairs in detail. John assured us that the problem will be investigated and the car will be fixed. He was very apologetic for our experience and very reassuring. Will update with progress.05/25/2021 (one star): My son took his car in March 22 due to shaking/vibrating when coming from a complete stop. Brad Howard - service advisor - said they’d get it looked at in a day or so. Prior to taking it to Woody Anderson we had another mechanic look at it and they said it was a drive train issue and should be under warranty. That’s the ONLY reason we went to Woody. Ford said the axle; excessive movement. 2 weeks and $1400 later we get the car back. Oh, by the way the car only has 17k miles on it.Problem was not fixed. Second time I went with my son. He’s young and I don’t want him being taken advantage of. I asked if they even bothered to drive the car? Brad Howard says “it says they did”. Second trip one of the “mechanics” test drives with my son. It was decided that it was the other axle. No charge this time (gee thanks -Did I mention the drive train? Of course I did but what do I know? It feels like in the old days driving a stick and taking off in second gear. That shake til it kicks in).Guess what? Still not fixed. Called immediately and was asked to bring it back AGAIN. Since my son and I have jobs and this was getting ridiculous I asked for a loaner. They didn’t have one available and I was given Mary Wimb’s name and number to call. She doesn’t return calls. So after a few days I call Brad Howard and he tells me he’ll take care of it. That was April 14 or 15. Haven’t heard from him since. My son and I have left several messages with people and on voice mail. Sent an email yesterday to Brad Howard and Tim Roark who is listed as a manager. Crickets. Sent another email today to both service managers. Crickets.What I can tell anyone reading this is that they will clearly take advantage of younger people. They will NOT fix your car. They will also not return your calls or answer emails. Didn’t even try to find the real source of the problem. If a live person answers the phone Brad is always conveniently with another customer or doesn’t answer a page. I’ve waited for 30 minutes on hold on more than one occasion.I bet if my son wanted to buy a new car they’d roll out the red carpet!

Logan Emerson has really good and professional skills in dealing with people is honest and fair I would recommend Logan to anyone who is looking to buy a vehicle at Woody Anderson Ford on Jordan Lane in Huntsville Alabama also their financial man Aaroon Looney is very intelligent and is rich in Knowledge very friendly and thourough in his business. Thank you Woody Anderson Ford for having such a great and Wonderful customer service team

My first visit to Woody Anderson was exceptional. Walked in to look at a new Escape on a Mon afternoon and the next day they delivered it to my residence. Brian Williams my sales consultant and his manager Mr. Wood, were outstanding at making the process simple. I feel I have made a great decision and look forward to a long term relationship. I highly recommend a visit to Woody Anderson if you are looking for a vehicle and want a positive experience. Financing was easy and good options on warranties. BTW, this was during a pandemic.

Stacey Adams is the best at what she does. She made my experience wonderful. If you want someone who is knowledgeable and willing to go above and beyond to help you, ask for her the next time you are there! Thank you, Stacey

The people that work at Woody Anderson Ford is so unprofessional. Yesterday I dropped my car off to notice that I was sitting in my car for 10 to 15 min I had a appointment at 9:30. So I called around 3:30 to ask when would my car be ready the lady said that she would call me back which she never did. So I call this morning with the same question in a different lady says the same thing. I have to work tonight I really need my car. NEVER again will I take my car up here. They had it for 2 days now with NO answer!!!!

Great service and very nice people. I’m very protective of my car and they talked with me about who would be the best choice when I had an oil change. Would definitely come back.

Dylan the salesman was very supportive and understanding. Recommend that you look him up.

Stacey Adams in service is a great asset to your team. The genuine concern in her voice for the customer exudes over the phone. She handles and follows up on as many details as possible to make the experience easy.

I want to personally say what a good job Stacey In services does. She’s well mannered and works diligently to get you what you need in a timely manner. Super sweet woman.

A great Team that do quality work at good prices!

Service Advisor, Stacey Adams, is a true gem! She was very personable and professional. The Assistant Service Manager assured me theyd have our vehicle taken care of right away. I was able to get it back the same day. WTG!

Excellent customer service, as always. I have been with Woody Anderson for 8 years and no regrets.

I was in the parts department to pick up a part it took all of about five minutes of the young man behind the count was very nice and polite you know I dont like Fords I could go back there thank you Woody Anderson Ford

I have been on the phone with service for over an hour being transferred back and forth between coordinators and advisors. No one seems to be able to handle a customer and after speaking to numerous people only the last one informed me of the $114.00 fee to look at my vehicle.

Ok, for one I have never owned a Ford product nor has anyone in my family history. We went a test drove all major brands and ended up with ford f-150. The reason we bought the vehicle from here was the atmosphere, customer service, non pressure sales, the time they spent with us to make sure we understand the vehicle and the financing.The sales person Dylan Means was by far a fantastic person to deal with and made us feel like we where the only customer and most important, he covered everything we needed and if he didnt know he was honest and said I dont know but will get you an answer, which he did. No pressure sales.Aaron Looney, I apologize if missed spelled was our financial expert, he also did a great job and worked hard to get us the best deal he could. It was quicker then expected and much smoother then past purchases from other dealerships. Great place with great people.Great job everyone.

RJ is the best service advisor I have experienced. He is very helpful and knowledgeable. Whenever I need help with one of my vehicles he always has time to answer my questions and service my vehicle in a timely matter.

Our service tech coordinator, Chris, was absolutely excellent. He went above and beyond to make sure we were happy and I cant say enough about him! Service was done in a timely manner and the pick up/drop off was very easy. We couldnt be happier with our experiences with this service department.

I went into Ford looking to trade in my Ranger for a New F-150. Brian Williams and Lee Wood made the buying process great. While trying to compare two trucks, Brian held onto both sets of keys so that we could make the final decision on which one to purchase. If you are in the market for a new Ford, definitely go see Brian and Lee!

Woody Anderson Ford consistently delivers a 5-Star experience. From service to sales, they never disappoint. Eric and the guys in the Quick Lane always do their best to get us in and out in a timely manner. If you need a sales consultant, be sure you ask for Candace! She goes above and beyond to make sure her customers are happy when they leave the dealership.

I just read a review from another mustang owner and thought I would also write a review of what my experience is with this service department. The car has 33k miles on it and is completely covered under the warranty Ford provides.This review will be updated as my experience continues with the service department.1/22/21As I am doing some maintenance on my mustang I noticed the drivers side strut was leaking. I called immediately and talked to someone in the service department. They scheduled an appointment for me and also said I will have a loaner vehicle to drive during my time without my car. The appointment was scheduled for 2/2/21.2/2/21I bring in my car, and immediately was told there were no loaner vehicles available because the person I scheduled my appointment with didnt also reserve a loaner for me. Chris Erikson is my service advisor. He said that he will get someone to look at my vehicle the day I dropped it off or the day after.2/4/21Its been two days, I have received no communication from the service department. I decide to call and determine what is going on. I call and Chris tells me no one has looked at my vehicle. He said its like herding cats back there, referring to the service department. He assured me he would have someone look at it that same day and give me a call with the diagnosis of the vehicle.2/5/21 approx. 3:00pmIts the next day and still no word from the service department on my vehicle. I call once again and talk to Chris. He informs me that the car has been looked at and the parts havent been ordered yet for some reason. He said they should be ordered by the end of their workday and if theyre in stock they will be in on Monday 2/8/21.2/8/21I finally get a call from them for once. Chris tells me that the parts are on backorder until at the latest 3/4/21. He tells me that I can come get the car since it is not unsafe to drive (with a strut that is leaking). The entire time my car has been in the shop I have been leaving my wife at home with no access to transportation which is obviously less than ideal. So I am basically forced to go get the car so my wife can get back and forth from work.Two weeks go by with no word from Chris or anyone at Woody Anderson. Now today is 2/22/21 and I call to check and see if they have the parts in yet because Chris said they could be in early. Chris says the parts are in but the Transmission guy (why would they get a transmission guy to do suspension work is beyond me) is out for another week so there is no telling when I would get my car back if I dropped it off today.So my experience with Woody Anderson is that so far. Their people are nice, but man they do not have any organizational skills at all. They never remember to give you a call, they come up with excuse after excuse.. Take your car somewhere else if you need warranty work done in a reasonable time. Their slogan is Home of the Five Star Experience.2/22/21The operations manager has reached out to me and has expedited the process along it seems. I am dropping my car with them this evening and will see how things go tomorrow. Star change is from how the manager has handled things so far.2/23/21The management was able to sort the issue out for me and get my car repaired. The management team handled my concerns well and went the extra mile to make sure my issue was taken care of. They were nice and courteous to me and understood where my frustration came from. I would leave 3.5 stars if google would let me. The reason for this change is that they eventually did resolve the issue, but it required me to write this review to get the issue sorted. So for this google will get 4 stars.Ive attached a photo of the leaking strut as a demonstration of how easily it should have been to see the issue. Its as easy as taking the wheel off an looking.

I called this dealership with issues that wasn’t even pertaining to a Ford product, because they were the closest dealership. Stacey Adams was the service advisor that answered call and she very professionally addressed my needs and set a appointment for my needs to be handled! She quickly found the root of my problem and made all the arrangements for me to be taken care of. I could not have asked for better service from a dealer that I didn’t even belong to!! Thanks again so much for your hard work and you excellent attitude in taking care of the problem!!

Very nice experience. I thought that I had a torque converter go out which in many cases means a transmission ($5000). We were on a trip and stranded at another ford dealership, who by the way was very apathetic, and could not even look at it for 2 weeks. We called Woody Anderson Ford, and spoke to Tim. He was very nice and helpful! They came and picked up the truck immediately, called me back with good news that it was a coil pack bad, which was 900( which did include spark plugs and a fuel system service) rather than $5000. The truck was repaired the next day and ready for pickup on our return through Huntsville. I will return to Woody Anderson Ford. I felt than they could have really taken advantage of our situation, but were very honest, friendly, helpful, and prompt. I highly recommend them! Tim was great!!!!

Stacey is a very reliable person. She has accountability and is very passionate about her work. She excels in all categories of service and she keeps her word. She’s very trustworthy and I highly recommend her.

Stacey Adams is the best! Her superior knowledge and top-notch attitude make for an excellent overall experience. 10/10 would recommend!

I love this place! Mr. James Cooper is a great service advisor. He went above & beyond for me to make sure that I left there satisfied which I did!