I have been living at The Reserve for almost 3 yrs and I have to commend Ms. Erika in the leasing office! No matter the issue whether it was maintenance or a general question she has always been quick to respond and very compassionate. We need more people in leasing offices who have an open ear to tenants concerns. Her door has always been open and not just to me but to many of the tenants I have spoke with on the property! Thank you for great customer service.

I’ve been here for a few months and have loved it! Angie, Vicki, & Melissa made the process of moving in so easy and they also all answered any questions I had. They are all super sweet! Lots of shopping to do close by and the grocery store is just hop & a skip away.. I also love all of the extra things that come with living here, such as the many pools, nice exercise areas, and they even have an area to groom my fur baby! The apartments are very spacey and they also have granite table tops which is a nice touch. I can’t wait to spend many more months at The Reserve.❤️

I have lived here for about 18 months so far and I have no complaints. I renewed my lease after a year, decided to stay and moved into a 3 bedroom. Any maintenance request I submitted was answered and fixed within 24 hours.. usually its Patrick who is always friendly and professional. The leasing ladies are the best! Erika and Vicky are my favorites and they always have snacks 😆. Thanks for making my move in easy ladies and gentleman.

I love the great office staff especially Mrs. Erica Terry. She is so professional, friendly, and caring. They are quick with work orders and they make sure our community is cleaned daily. They have reasonable prices for the spacious homes they offer. THANKS for making my place feel like home😊

I have lived here for almost 5 years and this place is amazing. I love the staff member Erica. She is very professional and provides warm welcome to all who she encounters. She is one of the most professional person I have met in a long time that works at apartment complexes.. she makes me feel right at home. Erica is the best and the area is very nice.

I’ve been a resident for several years and I love my apartment/home. The community is beautiful, well maintained and conveniently located to everything. Everyone is friendly and professional and works hard to attend to your requests in a timely manner. You can tell the staff really works together to resolve any issues or concerns that arise. I would like to give a special thanks to Erika for all your hard work

Great place to live. Awesome staff, especially one of the Managers...Ms Erica. She has always been helpful, professional and kind. She always returns my phone calls and e mails. Im forever grateful for her professional service that she provides to the residents of Research Park. She is wesome!!

This has been a great place to live. In my two years, I can’t complain because the staff was always professional and handled any issue I had within two days at most. I’ve loved my two years at the reserve. Management changed after the first year, renovated, painted exterior, upgraded all the appliances and more. It’s a very nice, quiet, safe community that has everything you need an more. Location is convenient to almost everything. I may rejoin in the future. Thanks for all you’ve done.

I came in on a Saturday morning in hopes to find availability. The moment that I walked through the door it was nothing less that excellent customer service. First off, the presence of the front office is gorgeous and the staff makes everything better. I spoke with Angie Robinson who has the sweetest personality and made me feel confident in what I was looking for and gave me options. She was very thorough and explained everything perfectly, from the pricing, square footage and amenities. The process was easy and everything went smoothly. I would recommend to others with no problem.

I absolutely love my apartment at The Reserve! The office staff is always very responsive, maintenance is quick and very professional. You truly cannot beat the price and location. The amazing gym and pools are just an added bonus!

Great place to live. Awesome staff! Vickie is really helpful, professional and kind.

Absolutely love how the staff in the leasing office works hard together to satisfies my every need and expectations. We ran into some trouble with renewing the lease and they made a way to keep my roommate and I satisfied in our same apartment. Vickie and Melissa are so sweet and such reasonable ladies to deal with. Thank you!

I had a chance to review a 3 bedroom apartment! Very nice and clean!

The staff is very helpful and professional. They always go over and beyond to meet the residents needs!

Hard to beat for the price. There have been some bug and maintenance issues, but they tend to get resolved quickly. Being right next to research park is a big plus if you work there and want a short commute or the ability to walk to work

I absolutely love this place! Vickie was very helpful!

Ms.Angie is one of the best receptionist that I’ve ever worked with! We had a smooth transition moving with the help of Ms.Angie making sure we know EVERYTHING there is to know. Thank you Ms.Angie! You deserve a raise honey!

The faculty at the reserve has helped my transition into my first apartment go extremely smoothly. The leasing agents (Angie and Vickie) are amazing. They are extremely welcoming and personable. I feel very blessed to be at the Reserve!

I have been living here with family for 3 years now, and me moving to this property was the best decision I ever made. I really recommend living here. Ms.Erika in the office is just the sweetest ever and i really appreciate her.

I love living here at The Reserve at Research Park because it is a beautiful community. I had friends here and always wanted to be here myself and here I am! The staff is friendly and professional. Sissy and Erica are always available to help.

Ms. Angie here is amazing, definitely needs a raise!! Shes been very helpful since day one. Very nice and friendly staff here!

I have no idea why people are leaving so many negative reviews about this place, I honestly think this place is absolutely amazing. I was supposed to move into another apartment that was currently in the process of being built, and when they called me a week before I was supposed to move in and told me it wouldn’t be ready for another month and I had already signed a leaving 60 day notice with my other apartment, Vicky did everything she could to make sure that she would be able to get me an apartment as fast as possible, and was able to get me an apartment in just a week. The apartment I have is absolutely amazing, it’s 720 ft.², for a one bedroom one bath, the amenities are absolutely amazing, I have a pool right outside my balcony, the balcony is humongous, and the staff is so freaking amazing, I do not understand why people are leaving such a negative reviews, and all I can say is that people that usually have good experiences do not leave reviews. If you were planning on getting an apartment, I would absolutely recommend this apartment, as all of the neighbors I have met so far I was so sweet and kind, they even help me move in since I did not want to hire movers and pay extra being a single woman in an apartment, and Vicky did everything she could to make sure I had the smoothest move in possible.

I am new to the Huntsville Alabama area, just got back from Afghanistan and the staff here has been very polite and responsive to my needs and quick to insure that I was able to get the apartment I wanted and had all the paperwork ready, it has been a very easy process and has been a great experience working with the staff of SPM here at Reserve at Research park.

Very quick to resolve issues which is great if youre coming in from out of town.

I was skeptical at first after reading some of the reviews, but looking closer the reviews weren’t really recent, so I thought let’s dive in and check it out, you got two months to find a place to go, so figure it out, right?! So roughly 2 weeks ago I went into the office and met with Angie (Robinson) and Sissy (I can’t remember her last name but think it was Taylor, maybe?) Both were friendly, knowledgeable explained their policies on what was required to rent and answered all questions I had.Seeing the gym facilities, the facilities that could be used for get togethers & then the model apartment I was impressed. Granite countertops, stainless steal appliances, LVP flooring…all nice items and definitely not ran down apartments like described in older reviews, it looks like newer not older ones. After I left I had to call the office and ask Angie a few more questions and she didn’t hesitate to answer them and didn’t pressure me at any time. (I literally walked out of another place because it felt like they were pushing me into something I wasn’t sure of..) I have to do something soon and The Reserve is most likely where I will be calling home.

Management is awful!Mellisa is the worst manager you could ever meet in your life Burger King wouldn’t even work her! As far as living at the reserve it’s a decent place.

Ms. Erika was very helpful with getting me moved in. Nice, friendly staff.

My son has just accepted a 6 figure position in the area, and he applied to The Reserve as a convenient location. You misread his background information and denied him saying his values were not aligned with those of the company. His background information is good enough for his high security position, but not for your apartment complex? Surely you see the absurdity of your comment! Now I see why your reviews are 2.7 out of 5.Updated: you have just responded to my review...over a month later. So your response reiterates why you are a subpar outfit. You made the mistake and you say we should contact agencies to dispute his record. Theres nothing to correct. No worries. Hes staying in a much nicer place without any issues, unlike many of your tenants who have previously posted their displeasure living in your apartments.

Good value for rent, very responsive office.

Pretty good. They have okay apartments and a pool and tennis courts. The upstair apartments are the best ones but the downstairs apartments can hear creaking and most noises. Pretty good overall.

Really awesome place to live! Angie is awesome!

My apt got broken into. Im in a newly renovated apt but it goes to show you theyll just fix up the exterior with poor quality just to make it look nice. It looked like it took little to no effort to break into my door while I was away. I went to the leasing office when I found out and they couldnt even get ahold of the security officer thats supposed to be on site! This is not a safe place to live. They claimed my door is fix but it just looks like a cheap repair job. Not to mention when it rained my floors were getting flooded! The tubs spit out black stuff and leaves stains. 0 stars, if you want a safe place to live dont come here.

Great environment, nice and understanding people

I have been living here for over a year now and they made sure that I could renew my lease and stay for another year.

This place has MOLD in the HVAC, large cockroaches, drafty single pane glass windows and cheap moldy cabinets. I have reported these things to managements and for months they have not been taken care of. They did not write my initial complaint into the maintenance system so it looks like I never contacted them. I submitted a work order and they just closed it for no reason.Update 3 weeks later:The apartment nearly caught fire. I am so lucky I was home. I had just turned on the hvac and set it to cool for about 20 minutes. All of a sudden I hear a pop. What was that? Next thing I know there is SMOKE coming out through the vents of the hvac. Within a minute the whole apartment was full of smoke. I ran over and turned the ac off. The motor had shorted out and the breaker did not trip!!! Had I not been here the ENTIRE BUILDING WOULD HAVE BURNED TO THE GROUND!!!! Its kinda hard to see but the last photo of the hvac motor shows charred wires.

People typically like to leave reviews when theyve had a negative experience but I wanted to mention the positive experience Ive had while living here. To start, I LOVE my apartment floor plan. Ive never seen one like it at any apartment complex. I have the 1,070 square ft one bedroom and the space is amazing. I have a double vanity, a half bath for guests, a big laundry room, and the bedroom and living room are huge. Not to mention that the walk-in closet is the size of a whole bedroom! I originally chose to live here specifically because of this exact floor plan and because of the price.The price is seriously unbeatable for the location. Im less than 10 minutes away from my job in Research Park, from MidCIty, and from Bridgestreet. I also want to praise the wonderful staff who have been so great to deal with; Erika was the leasing agent who worked with me throughout the whole process of moving in and she has been so helpful from the start. Shes been a joy to work with and she always says hi to me when she sees me and asks how Im liking my apartment and how Im doing. Sissy takes care of any possible problem you could ever have without hesitation. Shes such a friendly face and you can tell how much she cares about the residents. Lastly, the property manager Cybonea has exceeded my expectations. The management company recently switched to SPM Management and Cybonea came in as the new property manager. Shes so professional and when I had questions regarding a small issue I had, she contacted me immediately and was so thorough and detailed to make sure that everything had gotten resolved. In the short time that SPM has been here as the management company, the amount of improvements theyve made is unbelievable. I see landscapers and groundskeepers almost daily making the property and the grounds beautiful which is a lot of work for such a big place. There was damage to a trash compactor that never got fixed with the old company, and SPM as already repaired it within their first 2 weeks of being here. Theyve also begun adding a new, fresh paint color to the buildings that looks so nice and contemporary. I enjoy living here and I love that I get to see these improvements taking place.

Reading the negative reviews on this property just makes me laugh honestly. The location of these apartments is perfect. The amount of space you get is HUGE and the upgrades they have done in each unit are AMAZING. When there are any maintenance issues, their staff is so quick to come and fix it and if there are any other issues, the office people will go out of their way to help. Erika, the lady that has helped me choose an apartment BOTH times since I have lived here, is SO GREAT. Her professionalism and skill she has taking care of business is UNMATCHED by any agent I have ever worked with. Like, she really makes you feel like she cares, any little issue I have she tackles with a quickness. She makes you feel like she is family and looking out for you. So, to the people who are writing bad reviews...sorry. LOL.

Just wanted to say a few words about living at the Reserve at Research Park. Ive been here almost 8 months, and am getting ready to renew because Im so comfortable here. Ive got a 2 bedroom apartment now and downsized from a 5 bedroom house - HUGE. I thought the transition would be difficult but in reality it has been a blessing. I no longer have to mow lawns, fix plumping, repair appliances or worry about being able to afford repair men. The team here is always on top of everything that Ive asked for and with a quickness! My leasing agent Andre was so helpful when I was trying to work through the leasing process. He answered all my questions, made sure that everything in the apartment was done to my satisfaction and has kept in contact with me to make sure Im happy - hes my favorite! Carol, Sissy, Doug & Lee have been so genuinely kind and nice - they are almost like family. The community events are fun and frequent, but my favorite thing is that there is a pool at my unit that is less than a 1 minute walk from my front door! It is surrounded by lush crepe myrtle trees and beautiful landscaping - it is almost an oasis where I can read a book and take a dip when it gets too warm. And the best of all is that I didnt have to give up my best friend - Mr. Spooky, my fur baby. He is a larger dog but there are no weight restrictions here. There is even a beautiful Great Dane that Spooky has made friends with. So, if you are looking for a home this would be the place for you! Tamara

Great customer service!

I have lived in two different apartments in this complex and have had a very good experience. Office staff are professional and personable. Service requests have been handled in a timely and effective manner, Moving soon to a different state. Will look here again if I return.

They just want your money. I applied at night and very first in the morning I called to cancel the application as something happened and changed our plans. I call before the give us the answer and never called back. In the afternoon the said “you are approved “ and we explained again about the early phone call but they said that they will keep all the money. The application fee and the administration fee! It is cheating and dishonest. I wouldn’t think in this place as an option in my future.

I have been living at the Reserve for a little over a year, and overall its been great. The leasing office (primarily Sissy and Andre) and maintenance have been very responsive to all complaints and concerns. However, I have been to leasing office a number of times about one particular concern: one of my neighbors smokes in his/her apartment. Although the lease dictates that smoking is not allowed inside the apartments, complaints about this will amount to nothing. They say there is nothing they can do about it even though it is breaking the leasing agreement.Every morning, I go into the bathroom, and the first thing that hits me is the smell of smoke. While I do not mind people who smoke, and have good friends who smoke, I do not smoke, and I do not want to live in a place that smells like smoke. I personally feel that because this is not something that can be captured on a device, like a sound or sight could, they dont care to do anything about it except offer to move me and put me through the pain of switching buildings. I do not feel this would take care of the problem because that new neighbor could also smoke, and they are not legally allowed to tell me if they do. I feel my concern about my health is not being addressed, and I am actively looking elsewhere.

Ive lived in these apartments for the past 15 months (recently renewed my lease) and I have been very happy. I live in a two-bedroom apartment, and although the features are not always on-par with other apartment complexes (my appliances are extremely old and half of my closet doors have fallen off), this really is the best bang for your buck.The Reserve at Research Park is very affordable and offers great amenities. The office staff is kind and will get to know you (shoutout to Andres), and its evident that although the apartment has its shortcomings in some areas, they are making a strong effort to improve the quality of living. For example, they recently renovated the pool into a resort-quality experience, they re-paved all of the roads and parking lots, and they repainted many of the buildings to give it a better look.In addition to these changes, Ive also never had a problem with maintenance. Every issue that Ive reported (some minor like light issues, but some major like my toilet flooding my apartment) has been fixed within 24 hours.The only drawback is I wish the property would be more selective with their tenants. Most of my neighbors are very nice, and any incidents can easily be reported to the courtesy officers that live on-site; however, Ive still had some issues with other residents and Im unsure on how to resolve that. Sometimes its simply loud blaring music at 3AM but other times it is loud disruption/endangerment around multiple buildings.Overall, I definitely appreciate all the hard work that the managers and staff have put into making the place nice for the residents, and I hope to see the improvements continue as time goes on. I dont mind increasing prices in rent because I believe the upgrades are worth the cost, and I rated this 4 stars because I appreciate the work theyve done and still see room for more improvement.

Ive enjoyed staying at the apartment Im in. Ive been here for over a 2 years total. I was in a 2 bedroom apartment a while back and now Im in a studio apartment. Office staff is very polite and respectful. Ive seen improvement the whole time I have been here. There has been times that I would look elsewhere for an apartment out of curiosity but this feels like home. The only complaint I have is that the smoke detector is installed too close to the kitchen but that is not a huge problem or else I would have given 4 stars obviously. I do wish rent was down a little but that wish is going to be wished anywhere you go. Overall, I love the Reserve. At one point, my hot water heater went out and when I told the office staff, they were right on it and fixed it. They have shown me what a great and successful team looks like when it comes to apartment complexes. If a manager or whoever ever reads this, please be sure to give all your workers raises! They have earned it!

My experience was pretty cool! My first year there my roommates and I had no problems what so ever, very peaceful, had nothing to worry about!My second year there, I moved in a 1bdrm & 1 month later I had my apartment broken into. I asked to move to another unit or in a unit with an officer, but it would “mess up my lease” or that wouldn’t help if there was any future breaking, so I had to get an alarm system and camera to put in my Unit while I traveled on weekends. One person who I TRULY ADORE in that office is Ms. Sissy! She cares about her residents, knows most, if not all of them, and definitely knows me! I will cherish her for ever. She is the person that really made my experience worth while. If I had a problem, she got it fixed ASAP! It’s a nice neighborhood, just beware of things like this around the holidays!

I didnt get a chance to stay here, shortly after signing my lease the company I work for reassigned me to Georgia. Even after signing my lease with move in date 1/31/2020, they worked everything out for me. I really appreciate their fast response and understanding with the situation. Banisha rocks.........love, love, love her.

UPDATE: It is to my understanding that the complex is now under new management. They appear to be more qualified to manage an apartment complex than the previous company, and the company before that. Take that with a grain of salt though. I am still counting down the days for the lease to end.I have lived here 11 of the 12 months of my lease. I cannot express how difficult it is for me to think of a positive remark about this complex and the company that manages it. While much has happened during our time here, the most notable thing is the fact that no one in management cares about you as a resident, or person, at all. The most recent example being that my apartment was robbed (due to a problem never being repaired even after explicitly being shown to a physical member of the staff) and management silently cancelling our renters insurance policy without us knowing. Not that it matters because prior to moving in they placed us in the wrong apartment and never updated our address in our insurance documentation. No matter how many times we reminded them, nothing changed. This lead to the policy being invalid (even though we have paid every month). The insurance company themselves have our correct address, but it’s because we had it changed ourselves. It didn’t match with the managements paperwork because of their incompetency, and as a result thousands of dollars of property is gone without reimbursement. This is just the most recent incident. Others include management losing paperwork, horrible apartment conditions, next to no security or enforcement, fluctuating rent payments, and an unforgivable amount of unfulfilled promises by management to name a few. It’s obvious why they try to bribe their residents for a good review because how else would they get one with how the complex is ran? Stay very far away and don’t even bother looking at these apartments. If for some reason you want to endure any of these things for as much as you have to pay, take pictures of everything and keep a lawyer on hand. Just driving on the streets next to this place makes me sick, and I don’t want anyone else to have to go through the same thing.

Staff is always friendly and helpful. I was walking pass them one day and a staff member greeted me by my name which I found to be really nice. It made me feel more at home.

My husband and I applied for a one bedroom apartment here. The leasing agent who helped us was extremely pushy, reminding us that three other people had asked him about the unit he was showing. They have an application that is impossible to navigate and we were rudely told to wait when we approached them with questions about said application. Maybe they were aggravated with us, I do not know. But the next day they called and told us our application had been rejected. My husband has impeccable credit, and the income sufficient for the apartment. I strongly doubt that this establishment even completed our credit check, but merely hustled us out of the 100.00 application fee. Today we applied for a larger, nicer apartment in South Huntsville. The rent was a bit higher, but we were quickly accepted, as is usually the case when credit is very good. Do not bother with this place.

Older place but management and maintenance have been great. Quick response and excellent work. Been here for 10 months and it has been good. Really good value for the price.

I would say that you get what you pay for, but rent keeps increasing and the place hasnt improved along with it. A coat of paint will only go so far. The staff was hit or miss. Some people were awesome and some people were awful. Here are some pros and cons.The good: The rent is still cheaper than most places in town. The location is great. We walked to Target all of the time and it is ridiculously close to Research Park. It was quiet for the most part. The sauna was pretty great when you could catch a time when people werent having intercourse in it.The bad: We didnt have air conditioning for an entire summer. We had to blast the fans and our electric bill was outrageous. I think we called a total of 7-8 times and then just gave up. The maintenance mans excuse was Yeah... this unit is too small for the apartment and broke. Im not sure what to do about it. How about replace it with a unit that is appropriately sized? We ended up fixing most things ourselves and not bothering with maintenance because they either took so long or didnt fix the issue. Our lease got lost twice and they tried to charge us more. Luckily, we had taken pictures of what theyd given us in writing and were able to get the cheaper rate again. Also, cockroaches. If you like them, this is the place for you. We had three apartments here and we found them in all three.

Charell Colley was my leasing consultant and she did a great job of making me feel welcomed and she made sure I understood everything in my lease. She answers any questions I had and has positive energy whenever I talk to her. Ive only been here a month, but so far so good.

I have lived at the Reserve at Research Park for just under 6 months. For the most part, problems are taken care of in a timely manner. It is in short distance of shopping and a great cost for living. The front office staff is amazing, especially Beau Hill. Any time I have any request, he is incredibly professional and courteous. Will likely remain with this apartment complex for some time and would recommend it to all.

The outside light on our building as not worked since Nov 19.We have asked about this at least 15 times. Problem has not been solve, the situation is never addressed after complaint. I spoke with young lady in the front ofc about the matter and her reply wasthis would need to go thru the corporate ofc. Nothing done and absolutely no communication about this matter !!One sunday, back in January, I had fire going in our fireplace walls fell in the fire. It was pretty clear to my husband and I that it was not made to burn wood in. Back husband was out of pocket that day, so I called 24 hr maintenance with 0 response. Then I called courtesy officer with again no response! I felt it wasnt fire department worthy, but I was concerned. That was a mess!Roaches and ants a problem.Not ever sure if ur apartment has been entered by staff, etc.Meaning no communication left in apatment.Our statement to pay rent is never correct.(dont exactly know why a should need a statement. My rent never change unless of increase).I could go on, but I wont!Not recommended! Price is way to high!

I currently live at The Reserve At Research Park. I love the layout and floor plan of my apartment! The location is superb as well! New management has taken over and are bringing a lot of positive things to the complex. Maintenance has improved tremendously, in case someone has read past reviews. If you are looking for a great apartment with a spacious floor plan for an affordable price in Huntsville, this will be the place for you. If you are like me and love amenities as well, they have 5 pools to choose from in the summertime, a great gym, tennis courts, and there is plenty of room to walk your dog. Im excited for the future of the Reserve at Research Park and plan to stay!

Andre in the front office has always been helpful to me and my fiance with any issues or questions about anything there. Would definitely keep dealing with him in the future

Highway robbery! Overpriced, poor delivery. Very shady operation, they still owe me my deposit of over $200, which they kept when my room mate didnt qualify. Hugh mirage! Costly mistake! Maybe Collins will inspire good change!🙏

Great place. Like the valet trash! The office staff and management are nice and have always responded to problems and queries in a timely and professional manner. 3 years . . . no complaints!

Honestly I’d give this apartment 0 stars, but I don’t have the option to do so. I’ve only lived here for 2 days and I am very dissatisfied. There are roaches all over the apartment. That is gross AF. I have small children. People upstairs are very loud. People are constantly walking and running back and forth and my kids are scared of the noise that they make walking and running back and forth. Cannot even enjoy our new apartment in any way. Cabinets are old and broken. And the floor is super dirty. I mopped a few times and my feet still keeps turning black. I wished I would have not signed an 11 month lease. Roaches is the main bothersome thing for me.

HORRIBLE complex with even worse management and useless maintenance workers. This complex raises rent and changes policies that you MUST comply to. When I moved in, I paid a pet deposit, only to be told over twelve months later that I now must pay “pet rent”. Normally, it’s one or the other. The road, Rime Village was one giant pot hole for several months, and for some odd reason they paved the parking lots first, which were in decent shape. Now that the road is FINALLY repacked, it STILL floods, horribly. Management is horrible at communicating with their residents, unless it’s to collect money. They also are terrible at notifying their residents about moving cars for landscaping. When they tore down ALL of the trees in my complex, we were notified less than 12 hours beforehand that our vehicles would need to be moved. When they tore down ALL of the trees in the community, they took away our shade, making our apartment extremely hot in the summer ... and their janky AC unit is no help. They said the trees would be replaced with younger, newer trees / bushes etc. that was over three months ago and still nothing new provided.

I love it! Maintenance is quick. Same day or next day repair. And they get the job done. I love the staff at the office and they always are courteous and friendly. Andres is the leasing agent I dealt with and I highly recommend him. He was polite, professional, knowledgeable and he took care of all our questions and requests.The apartments, I have a 3 bedroom, are so spacious! I love the balcony and I cant wait for summer to check out the pools!I have been here 2 months and have had no problems with management or garbage pick up. They are courteous and accommodating.tldr I love it. Management is great and the complex is nice. I love my apartment.Edit** I have now been here a full year and I just renewed my lease. The management has always bent over backward to help wherever I need. I have lived in so many apartments over the past 27 years Ive been living on my own and I have never regretted moving in here. I love this community and have no plans on going anywhere.

My experience at this place was awesome Andres was professional and courteous and complex is huge and spacious. I would recommend people to live here at this complex

Leased an apartment in November and have had no problems so far. Office staff is great.

I came in on short notice and with an abundance of circumstances that were very difficult but Andres Baron went above and beyond with helping through the whole process. The apartments are clean and safe and the leasing staff is very nice. When coming in please ask for Andres he’ll get you whatever you need!

I want to commend the staff, especially the leasing consultant Andres. Who did a fine job convincing me to remain with The Reserve Family. I want to thank the maintenance department for their promptness in the past and in the future. Also, I want to thank my friend Sissy.

This is the worst place ever. Even with new management, they have been nothing put rude and neglectful. Constant leaks and maintenance issues!

When me and my room mate first moved in to this place it seemed nice! Spacious rooms, lots of parking, and very convenient location. But we are now 8 months in to the lease and it feels like we are in a nightmare! A couple of months ago all of the appliances slowly stopped working. First my toilet stopped working, having to use a pot to fill the back of it up just to flush it every time. Then the washer and dryer stopped working, the washer is off balance and so loud Im sure the neighbors can hear it. The dryer takes 5 cycles for your clothes to be remotely dry. The dishwasher leaks water on to the kitchen floor and in to the cabinet under the sink. The fridge leaks water on the inside of the fridge, getting water all over my food. And has maintenance fixed anything? NO. They supposedly fixed my toilet 2 months ago and 3 days later it was broken again. Every time I have called them they say they will come fix everything, but nothing. For months.And now this past Saturday I woke up to a flooded apartment, the water heater spewing water everywhere. I called and called the front office and emergency maintenance for 2 hours and kept driving up to the office to get somebody out there to help, and NOTHING. When they finally decided they wanted to fix the problem the water was wall to wall and had been pouring out water for 8 hours. They extorted the water and placed 19 industrial fans all throughout the apartment, so now its like a tornado in the apartment, its over 90 degrees in there, and it reeks of mold. Yet when I went up to the office yesterday to demand repairs and tell them the apartment is not livable, they told me I was wrong and kicked me out of the office. No compassion, no respect. I am now staying at my boyfriends place seeking further action.I recommend this place to no one! They clearly do not care, and if you need anything done they will take their leisurely time to do so. Find a nicer place for just a little more money and it will save you some pain.

Charelle is a very good employee, she took me to see the two apartments, and finally I chose a Good-price for me, she also help me to contact home insurance company, if without her help, because I come from China, My English is not very good, I may need to spend a lot of time to check-in formalities, thank you very much, the office of the people here are very good, thank you again!

Any maintenance requests have been responded to quickly. My interactions with neighbors have been pleasant. The staff is friendly, and respond quickly to requests.

There is a leasing manager my the name of Beau Hill who has been extremely helpful in my recent years of staying at this apartment complex! The office staff is always so pleasant and accommodating, and I love the location of the complex! Ive just signed for another year!

I have lived here for short of 5 months. When I first moved in the apartment that I was slated to move into was full of mold (the property manager, Kathy, later tried to tell me it was a PEICE OF SPONGE, that part I added for comedy because she really thought I’d believe that). So they moved me into a slightly larger apartment, originally they were going to make me pay the larger apartments rent, but I told them if they let me pay the smaller apartment rent I’d give them a five star review. They agreed because that’s how desperate they are to get their image up. While here I am 5 months later and not one single thing at this complex deserves a 5 star review except the hard working maintenance staff. My following troubles are in no way a reflection of them but yet a reflection of management who has them violently understaffed and refuses to subcontract out when they need help. Here are my experiences:1. A/C out for 2 weeks2. Toilet out for 1 week3. Screens in windows out since move in, asked to be fixed then, never happened.4. Fridge door was installed backwards, asked to be fixed at move in, never happened.5. My leasing consultant has been rude, unprofessional and has 0 work ethic.6. Debris from a storm laid around for 3 weeks7. Water heater exploded flooded apartment below8. Had my water turned off for a day9. And with all this going on within the complex they still managed to notice I had a dog and fine me within 4 days of getting her. FOUR DAYS.Y’all this happened in FIVE months. Run far far away from this place and don’t look back.

I cant get a response from the Resident Services Manager. Maintenance (from what Ive experienced) has been great and courteous (Ive encountered two gentlemen here), however, anytime I need or request a simple copy of a contract from a lease has been a hassle. Ive been a resident for almost two years now and its the same experience. Should they need more assistance- they should be granted such because its an ongoing battle. If you like or thrive in little to no communication then this is the place for you. Also.... Very outdated: 90s appliances, flooring sucken in on second levels, gutters and fencing down, and cockroach problems that they have to spray for. Once one unit is sprayed it seems that they all travel to the next. Just thought Id share my honest living experience thus far.

If there was zero stars Id rate it that. This place is falsely advertised! The gym is a joke, cable machine is broken, the volley ball court has been removed, the pictures of the apartments are the new ones. Maintenance is extremely slow and lazy. The Dishwasher leaks water each time, the bathroom is not caulked leaving open gaps between the floor and the walls. The A/C units are old and are really expensive to use. My bathtub faucet just fell off! The handle to the brand new fridge snapped off! Weve been here 4 months and it just snaps?! I had my other fridge for two years and NEVER had any problems like this. Im pretty sure they moved us into an unfinished apartment, the first one they showed us. Management is unbelievable and has such attitude! SO RUDE! DONT MOVE IN HERE!! Its tempting with the great location but until they actually clean up and not pretend, they are not worth it at all!!!!! Oh and they over charge you and forget to apply your move in special!!!

Crime is terrible here and they have no security!Edit: Carroll Management called me this morning and informed they will not be hiring any security officers or investing any money in security. As such, you can be assured that things will not improve. I will not be changing my review then.

I had my baby shower at the small club house September 3rd. My mother went to check the place out and the property manager told my mom a few days before when she opened it for her that the a/c is turned off when they dont have a party going on but the day of my baby shower the a/c was broken. Maintenance stopped by and said it had been broken for weeks. Maintenance said we didnt even know there was an event going on or we would have put fans in here for yall. It was like 90 degrees outside so it was even hotter inside. Anyways, the property manager lied to my moms face. It was so hot my $100+ cake was melting, everyone was sweating and miserable - and we had to bring in like 6 fans from home to keep it bearable. If we hadnt brought fans theres no way people couldve stayed inside. Plus, I guess the workers decide to park their cars in the 13 car parking lot. When we got there, there was only 4 parking spaces available for my event. So I had elderly people and everyone else walking from across the street etc. which was BS. And they wouldnt refund any of my money. Just thought maybe cause I didnt live there thats why they were careless. I went into labor the next day because my blood pressure was through the roof and I was in distress - I wouldnt be surprised if it was because I was so hot and stressed out from wasting my money and time. Plus, we left the place cleaner than it was when we got there. There were spider webs full of bugs in the corner, and the fridge had old condiments and food inside (I guess more s***) from workers. I paid $200 deposit and $250 to rent the place. Never. Again. 0 stars.

Lived here for a few months now. Andres was very helpful and was able to get me a tour of the exact unit I wanted the day I walked in. Good services and the pools are quite nice.

Ive lived here a long time. The new management is making some wonderful improvements, an keep doing so. Its located in the central, with access to everything! Shopping, resteraunts, you name it! Bridge Street to!! Office staff, an maintence, has always been prompt, an courteous.

Do not rent from here. They lie about what your monthly rent will be. I was told that I had a discount with my employer, that I would get 50% off of my admin fee and application fee. I then saw the charge in my 2nd months rent. They lose paper work and money orders. They are processed months after your lease is signed. The maintenance team is great. But that front office and billing department are rude, uncaring, and very dismissive. Customer and resident service from the office is horrible. I will not be renewing my lease.

Friendly staff, Andre was very informative and helped me thru the entire process of getting my very first apartment!

Sherelle is the best employee I ever meet she was very nice, thank you so much

Great location.But experienced sewage flooding 2 weekends in a row.  I didnt like response time or initial response of staff to the situation. Also believe there was a possible mold problem and didnt feel comfortable in the unit anymore.Also staff messed up paperwork so last 2 months I rented here I received eviction notices due to paperwork mistakes on their end.Also they have a bad habit to write notes on sticky notes then lose said sticky notes.Ways to fix:Dont have entire emergency call system depend on faulty equipment.  (Hopefully this has been fixed since Ive moved out)Double check paperwork before sending out eviction notices.  After experiencing flooding and hassle its stressful to receive those when youve paid your rent.Finally get a better note system.  Something that cant be accidentally thrown away.

Maintenence is so bad and so inept that it is utterly unbelievable. Also, I hope you like roaches because oh boy, youre gonna have them, and they are going to have to be nearly forced to do anything about it.Far and away the worst place I have ever lived.

I work in a leasing office myself and Ive always had the worst time with the staff other then when I call to speak to Hope :) and recently Whitney. I really appreciate this two ladies they stay on top of any issues I may have and are very pleasant. My floor plan is also amazing & I love my apartment!

DO NOT TRUST IT! when they fire Sissy Taylor and Kathy Wilson, these reviews will go up. This is the worst management group I have ever experienced. I regret moving here, let me explain.. I have lived here for just 6 months and in that time my neighbors house was broken into and someones car was stolen. After my lease expired I packed up and moved out. I didnt not put in a 30 day notice to vacate and Sissy Taylor still charged me for next months rent, locked me out of my apartment and said I forfeited the apartment. Fine. I called higher management to get some help and try to negotiate, given the lack of quality of the place anyways. Sissy Taylor sought revenge, then told me I was not allowed on the property and had an off duty officer Michael Powell tell me I couldnt be back. Mind you, Powell is not a good security officer... Whats up with the thefts though? He didnt even let the building know it had been broken into.. he said they dont have to tell us As he was at my apartment with Sissy, his hand on his gun while talking to me. I believe this was a request from Sissy Taylor, I assume, but told me it was a habit. I called internal affairs for that. Management is money hungry and I would not recommend this place to anyone. STAY AWAY, they have theives and monkeys guarding the place.

Ive only lived here a couple of months and Im already having a horrible experience. These apartments are overpriced for what youre getting. The layout is terrible, the walls are ridiculously thin, and management is completely useless. There is a shuttle bus that is so large it is covering up the sidewalk, even getting into the grass, to where the sidewalk is unusable. Management has SAID that they will address the issue, HOWEVER, I have called 7 times now and nothing has been done. Then, our neighbors above us have NINE vehicles that take up all of the parking spaces in front of our building and management has done nothing!! This is such a frustrating situation for me and my roommates. Management is more concerned about having monthly movie nights than they are keeping their tenants happy. DONT LIVE HERE.

I actually havent had any problems with this apartment but one thing. The bugs are ridiculous!!! Especially in the summer time. I keep my apartment clean on a regular basis even spray raid by the door where I think they are coming in at but they still get in some how. I made a request last Thursday to have pest control to come and spray the inside of my apartment. The leasing office told me they would be coming to my apartment that next day on Friday. I called again Friday morning and someone told me they only come on Tuesdays not Friday. So pest control came Tuesday and sprayed but thats still not keeping them out they are still coming in. Its getting so bad that I woke up in the middle of the night screaming because a bug was in the bed!!!! This is getting way out of hand and insane!! I want to break my lease.

Six. Pools.

Im currently trapped in my apartment. I called emergency maintenance only to receive no response. My doorknob is broken and I have been unable to fix it after about an hour and a half working on it. Its labor day, so I guess emergencies dont occur. The leasing office is closed- the number directs me to The Preserve at Research Park, which is a different apartment complex.To be clear: The leasing offices number directs me to an emergency maintenance number, and that emergency maintenance number is incorrect. I called the police to come help. This sucks.

If I could do zero stars I would. they still have yet to come fix my water! water! and the pool that sold me on the place is full of mosquitos! Better yet, the bugs are coming into my house and my daughter is covered I welts. disgusting... I thought this place would be perfect but even trying to get an apartment here was made difficult. just ridiculous. Im really tired of it and have lived here for only a few months.

Worst place I have ever lived! I was here for a year and just moved out this week, thank god. When we first moved in the people above us had pipes bust and flooded our apartment. They came in and put huge fans everywhere and told us we cant turn them off for a week even when we sleep. They then told us they would help with the electric bill that month. When we got the bill I brought it to the office because it was outrageous from having to run those huge fans for a week. They then told me id have to bring my bills from the past 3 month so they can pay the difference. At this point I only lived there for 2 months and the lady told me there is nothing she can do then. And thats just the start of it! Our A.C broke over summer and I called them every day for 2 weeks till they FINALLY came and fixed it. Then my boyfriend had a car accident and we had the car parked outside our apartment till we could tow it to get fixed. The managers ended up getting it towed with NO WARNING at all and when I went to the office and stated that it was illegal for them to tow it with no warning she lied and told us she had nothing to do with it and the Huntsville police department did. I called the police department and they told me the managers would of had to have it towed not them. She lied and broke the law having our car towed without giving us any warning or even asking us about it.AND DONT GET ME STARTED ON THE BUG PROBLEM!!! Our door was broken and I called them so many times to fix it and of course they never did so I gave up and bugs so many got in our house. I called all the time asking them to at least come and spray for bugs and of course they NEVER did.This place is over priced and God awful. The apartments are nice but dont let that fool you! They even tried to paint over the outside and did an awful job! They got paint on my furniture outside and all over the doors!I would not recommend living here at all. This place should be shut down.

Management was a bear to work with and is not willing to work with its clientele. I’ve advised everyone that is new to the area and looking for a temporary home to avoid this place. Hope all else do. The reviews are low for a reason.Details:The creaking of the upstairs apartment was unbearable. And yes I’ve lived in apartments with people above me.The real issue was when I asked to switch apartments. This conversation happened over the phone and in person several times. Once 4 months passed by I realized they were never going to switch my apartment and we’re just waiting until my lease was going to be up. The noise was so bad I actually moved to a different place while my lease was still active.Be careful with this place they will make it very difficult to break your lease and be wary of their contracts. We didn’t get bit, but I’ve heard from many other people who have.The place recently got a face lift but don’t be fooled. These are old apartments with management who will simply not work with tenants.

I lived in the Reserve Apartments for little under a year and it had been a series of situations that could have been easily avoided if the complex (and their maintenance team) had simply done their jobs. And if I had believed the reviews of the complex. I have always been raised to try to believe the best about a business or person so when I saw reviews about the lack of urgency and concern for the residents of the complex, I didn’t believe them. Lesson learned.From the months of October through March, I put in six different requests for them to repair the heating/ac unit that froze up at the beginning of October. Where I came in and was greeted by a dehumidifier, a fan, and a window ac unit in my apartment. It seemed that my ac froze up and flooded the downstairs unit and yes, they came in and did their job. But they failed to complete the job. I had the ac unit in my apartment for the entire month of October. My power bill was through the roof and I was told that they would take something off of my rent to cover the difference. Okay. Cool. Awesome, I could do that. It was the joke and here comes the punch line. They had to have three months worth of energy bills to see the difference in the bill. Okay, I could do that. But then came the kicker. It had to be three months worth of power bills prior to the event in question. I moved into the apartment in September. There was no three months worth of bills for me to give them. Which means there would be no reimbursement for their mistake and failure to finish the job.Throughout that time frame I had to deal with sarcastic repair men who claimed that it was fixed but didn’t bother to check the unit. Instead, he left a note that simply read to raise the temperature in the apartment turn up the thermostat and vice verse for lowering the temperature. I didn’t get my heat fixed until January when I finally called the emergency maintenance line because the temperatures outside where in the negative numbers and my heat wouldn’t get any higher than 55° inside of the building. My air conditioning wasn’t fixed until mid-March but I put in that work order in February only to be told they will get to it when they can (there was over 30 units in the complex whose air was out at the same time.) When a maintenance man finally came to repair the ac unit he started to work on it and then said he had to get some parts and finish another job. He would be back the next day. He didn’t come. I found out later after resubmitting the work order that he quit (or was fired I’m not sure which) the same day that he was in working on my air. Two weeks later, I finally get a phone call from the complex following up on the fired mans work. Except it was because they finally decided to call in a proper heating and air company to repair the units.The buildings themselves is another deception. They appear to be well kept up but if you look closer, the buildings are in ill repair and have paper thin walls and floors. I can hear my neighbors on all sides and I fear that they heard my every move as I walk around my place. The windows and doors have limited insulation if any at all. This past winter was bitterly cold and there was a draft from the windows, the doors, and the fireplace.So. The long and the short of the review. Beware. It takes more work for you to get anything handled by the maintenance than it might truly be worth. Expect an average turn around time of about two weeks for the maintenance to get back to you. And don’t believe them when they say they will get back to you when dealing with money.However. I will say that the office staff has always been polite and kind. They were very sympathetic to the plight of the renters but there was very little they could do, but they did what they could.

Im a current resident and have lived in these apartments for roughly 3 years. I originally selected these apartments for the location and price (at the time it was a great deal). As time has rolled on the price of rent has increased each time despite paying rent on time every single month and the neighborhood has steadily declined.Luckily I havent had many maintenance requests as Im not entirely sure the current maintenance staff in place is equipped or willing to handle even the simplest requests since they cant even seem to throw their cigarette butts in the trash cans. . The particular building I live in has birds living in one of the street facing apartment chimneys and Ive yet to see any of the maintenance staff address that issue. The lights are full of dead bugs, the ceilings are covered in webs, the balconies have wasp issues, etc. The maintenance staff here is very reactive instead of proactive. Judging by some of the previous reviews youll be lucky to receive a reactive response out of the maintenance team.The building Im in has roaches inside and wasps outside. Im a pretty clean person and dont have much furniture as Im just starting out however I still see roaches. Ive contacted both the apartment office and B and M directly with no response from either. Ive decided to spray my apartment down on my own. Ive been informed that a new door side garbage pick up service is offered and will be automatically added on to a new lease ($15/month) if I decide to stay another year however I feel that $15 could be spent on pest control instead.. since setting bags of trash out by the door seems to only invite more roaches in.In conclusion, dont let the location or the nice new brick apartments on the brochure fool you. Take a look at 2 or 3 of the google reviews, that should be all it takes. If I could give this place zero stars I would.

Worst apartment complex I have came across. Water leaked into my bed from upper neighbors while i was sleeping (trying to charge me for water damage). About two weeks later around 1:30 A.M my neighbors were raided by the A.T.F. I could throw in several other bad experiences and encounters with the management and unfulfilled promises by the leasing office.Long Story short they took my $2,000 security deposit AND ARE TRYING TO CHARGE ME OVER $1,100 for water stains.

This is the first apartment that I ever moved into all by myself Andres is the leasing agent that help make things easy for me and help make the moving experience easy and understanding he is beyond kind professional and awesome a very trustworthy guy Im usually not very trusting of guys but he made me feel very comfortable with him the apartment that he moved me into is beyond beautiful in a special thanks to the maintenance teamps Doug from maintenance he aight

So sad to see things havent changed! The absolute worst place to live; if the management staff hasnt changed from 2 years ago, I would strongly recommend you look elsewhere! They do not care about the residents, it takes forever the maintenance staff respond to work orders and when they do they do a shotty job! The office staff will tell you one thing and turn around and do the exact opposite.. I can say more but I wont! Just believe me when I tell you its not worth the headache to lease with this property! Spare yourself, youll be happy you did.

So, Ive been here for going on 3 years now. The apartment has had its ups and downs, but for the most part, its been a decent place to live, so long as you lock your car doors (the cops call this Crime Village Dr, no joke).However, tonight broke my faith in this place. I lost my keys and had to get a ride home. My wife wouldnt be home for 2 hours or so, so I thought Id see if there were any stragglers at the office and try to get a spare key. There was, and I happened to catch them walking out the door. I politely said hey and asked if they could provide a spare key for a resident. The guy saw me and very quickly shut and locked the door. The lady looked concerned and went and had the guy (I assume a manager of some kind) open the door. When the lady presented my question to the manager, barely pokes his nose out of the door and says Get a locksmith. I said, can you not provide a key to a resident who locked themselves out? He responded with, We dont do lockout services. I didnt cause a scene and said have a great night and walked away.I understand that the office is closed. I understand you want to go home. I feel the same way when a customer stays at our store over hours. For Petes sake, though, if one of your residents is locked out, ask for proof of ID, which I couldve provided, and get them a spare key, tell them to return it in the morning. Ive had lackluster customer service from you guys, and Ive had great service from you guys, but Ive never been downright ignored, and rudely at that.I was planning to leave a 3 or 4 star review when my renewal came up and mention the sometimes good and sometimes bad service from the office, the nice apartments, and the crime, and the patches instead of fixes that maintenance does. This was the last straw for me, though. I appreciate all that Sissy did for me (youre wonderful at your job, Sissy), but I think Im done here.

Andres Baron was my leasing consultant and he did a great job! Glad I made the choice to live here.

While they were resealing the car lots, our vehicles were towed due to a lack of communication to us. This caused us an unnecessary bill of almost 500$. Our vehicle is registered with the complex so it would have been easy to call, or even knock on the apartment door and we wouldve quickly removed the vehicles. Instead due to employee negligence, the cars were towed. I even asked if they could do anything about the bill because it was so expensive, and they wouldnt do anything about it, not even part of it as a credit on our bill. I will be taking my business elsewhere when my lease expires.Ive had many friends tell me that theyve only heard bad things about this complex but, I decided to go with it anyway, shouldve listened to my friends.Edit- If anyone is curious i actually did go and see them. They said there was nothing they would do about it that it was all on me. So, while they did reply to this review, and ask me to check in with them, they didnt do anything.

Stayed here for years. Never had a problem with management and they didnt try to swindle me out of the deposit when it came time to leave.