Great customer service! Andrew is always helpful, nice and my car is always well taken care of.
I am so thrilled with Tire Choice Auto Service Centers. We had our tires rotated at another establishment, and after about a week, started to experience the most awful noises coming from one of the wheels. We took it in to Tire Choice and the fix was so simple, they got the car back to us within the same day. If you are considering Tire Choice for any work, I cant recommend them highly enough.
Those guys were great! They went the extra mile for customer care!
The guys who work here was so very nice. They went above and beyond to try and help me with my tires. I really appreciate the kindness I received. I highly recommended Tire Choice Auto Service Center.
Great service! I will be coming back in the future.
Great service, Casey is very knowledgeable and does great work.
I’ve worked in the automotive service industry for 15 years, but when my car broke down while visiting Dayton it was not practical for me to diagnose and repair it myself at less cost. Tire. Choice was not far away - Andrew was helpful and accommodating from the beginning when I called ahead. He went above and beyond to help me get the vehicle to his shop; was professional, prompt and honest. As a consumer and peer I felt confident that he was providing honest and fair recommendations and the service the techs provided left little to critique. Therefore. I recommend this Huber Heights location to anyone needing service
Friendly, accommodating and honest. Efficient work on my faulty brakes on short notice. Will definitely return for additional car needs in the future.
I stopped in there on 5/15/20 to have them check a minor vibration I was getting from the front right brakes. They took the rear tires off and said the rear calipers needed replaced and the car needed aligned. It was driving perfectly straight before I took it in.I got the car back June 25, 2020. Six weeks later. The actual phone call I received was from one of the associates telling me to come get this car out of my shop. No one test drove the car, spent any time going over any of the repairs that were completed or asked me if I was happy with the car. I didnt even get a receipt.So the first thing I noticed when getting the car back. It still has a minor vibration from the front brakes, which was the original issue I brought it in for. The steering wheel is crooked about 10-15 degrees to the right, the car is pulling badly to the right, the front brakes are both howling and squealing, the rear brakes are making a slapping sound when applied, theres a pretty pronounced vibration coming from the front suspension and for the last issue... Ill let the attached photo speak for itself. Bottom line is the rear sub-frame of my car is ruined and will need replacing due to the damage this shop caused by attempting to torch/pry out a bolt from the sub-frame. I gave them plenty of time (6 weeks) to make this right. They charged me $1900 for this and Im still in complete shock over how badly my car is screwed up and how much time and money it will cost me to fix it.
Very knowledgeable owner and is straight forward these guys are not out here trying to rip you off like other shops
Competitive pricing, and great customer service from Andrew.
Earlier I posted a scathing review for this location, and now honor requires I must take back every word. I cant apologize enough for that bad review.I returned the next day because the coupon was due to expire. Memphis, the manager, apologized profusely and sincerely for the events of the day before, and swore he would not let me leave until I was 100% satisfied.He was as good as his word. Dave the tech discovered I needed 2 new front tires as well as an oil change. Between the two of them, they made sure the tires were changed and the oil change completed. It posed a problem for them as my tires were key locked and they didnt have my tire size in stock. But Memphis went above and beyond and sent someone to get them for me.These gentlemen stayed nearly 4 hours after closing to ensure my complete satisfaction. I wholeheartedly recommend this Tire Choice location to any and everyone, and personally I wont take my car anywhere else.I found Dave to be as honest as the day is long, and Memphis hands down epitomized the very best in customer service. From his greeting to his attention to details, and everything in between, he lived up to his promise to guarantee my complete satisfaction.Not only have I found the best automotive service location in my life, Ive made two new friends as well.
Always a great experience.
I had a tire cover came out and Dave and his team got me out in no time! They were great overall!
Called in to get a quote for some emergency replacement brake pads, Memphis was kind and courteous from the moment he picked up the phone. He and the entire crew were extremely helpful. The prices were amazing! Will definitely be coming back for all of my future auto needs 😊 Thank you!
Super friendly, and fast. Daryl the manager went out of his way to explain everything in detail. I was also impressed that they are the only tire repair shop open on Sunday! Thank you so much!!!
What sold us on coming here was the competitive price and very polite and respectful staff that my wife talked to on the phone. She needed new rotors and brake pads on the back of her car, and they were able to fit us in that day. Ron and Chris were able to give us the out-of-door price over the phone, which was also very appreciated and we came in knowing what to expect.Our vehicle was completed on time, and Chris even showed us what the old parts looked like. Overall, it was a very pleasant experience, and we would definitely recommend this location to others. Thank you Chris and Ron!
I called ahead and asked if I could come in for an oil change- I was told I could come now. 20 minutes later I show up & the gentleman at the front desk was on the phone, rolling his eyes and answering questions in an irritated manner. By the time he got off the phone, he just looked at me. No hello, no smile, just slumped over on the counter looking at me. I said hi and again, just a blank and irritated stare. I explained he had told me I could come in for an oil change and his response (after he fiddled with the mouse for the computer ) said, “oh, yeah I did didn’t I”. I had a bad feeling. I didn’t want to leave my car there. Not one to say something confrontational but I needed an excuse to leave. So I explained that my husband had followed me to drop my car off and my baby was in the car crying so I wouldn’t be able to leave my car that day. He said ok and I walked out.Again, I’m not one to say anything or complain OR to leave a bad review but as a retail store manager myself, I try my best to give the best service possible. Always with a smile, even on bad days.I’ve been thinking about this experience for a few days now and I’m still irritated by the way thatman talked to the woman on the phone, the eye rolling as he was answering her questions and then the experience I had, in person.I know it’s just “one oil change” he lost. Not that big of a deal at the end of the day, I suppose.
Memphis really make this place shine. His enthusiasm for customer service is something you don’t see very often these days. I come back to this location every time due to the great customer service Memphis offers. Memphis is a true asset to this company.
No one likes to read long reviews so I’ll keep it short..This is one of the most professional and honest service centers I’ve had the pleasure of doing business with. All the services Quick and affordable! The manager Steven was very friendly and down to earth.Well done guys, you’ve got a customer for life!
This Monro Tire and Auto Service center is pretty exceptional. The exterior and interior of the business arnt much to look at, but it is a diamond in the rough.After I experienced a blow out of one of my tires, I asked a few close friends (one of which being a City Council Member) of where they recommend to bring my truck to get the tire replaced, and NOT get scalped. They all recommended Monro on Old Troy.I gave them a call prior to my tow, and talked to Steve (polite, and knowledgeable young man) who informed me not only could they get the tire (its a large LT/AT tire), but at nearly 1/2 the cost of how much I paid for the original tire, and with a 5% military discount. I was blown away.Steve and Ron provided me with constant updates when I called, and were very helpful throughout the process.My only recommendations to the Store Owner, and/or District Manager, would be to invest a bit on Curb Appeal, as well interior remodelling to a small degree. The store front and inside are in desperate need of some attention. I get it, its an auto shop. BUT, it still needs to be inviting and pleasant.Again, thank you so much to the fantastic team at Monro Tire and Auto Service on Old Troy Pike, Huber Heights OH.
I became a new customer the moment they began treating me like one thats been going there for years! Reasonable prices, fast services (I got an oil change today and I was in and out in a half hour), and most importantly HONEST MECHANICS! Ron and his team are amazing. My FIRST VISIT to this location will not be my last. #SatisfiedCustomer #Impressed #surprised
Genuinely some of the kindest and nicest people we have ever met. Got a flat on a rental car and couldn’t figure out how to contact the agency we rented from. Andrew and his team repaired the tire for free and got us back on the road quickly! Everyone was very polite as well, which is always an added benefit!
Stopped by to have new rims and tires put on my truck. Ron and Tom were both outstanding!! Very cool and professional 😎. They both went above the call of duty to make sure I was happy and well taken care of. Can not say enough great things about my experience with them and Monro. Very knowledgeable and upfront people. Definitely check them out 👍🏻
Came here a couple months back for a full synthetic oil change. They had the best price by a long shot. I just took my truck in today and again....a great price. Super nice and professional team. Ive found my new shop.
Very helpful people who truly care about your vehicle. I called all the other shops around but Monro saved me almost $100 and got me in right away! I 100% recommend this location and their services.
Fiances van started smoking in Huber Heights so she had to stop at the closest available store. Thankfully she stopped at Monro. We had never been here before but Steven (manager) and Ron (technician) went out of their way to make sure we were taken care of. Steven was completely transparent about everything that was needed and took great care of us. We will definitely be back in the future!
Cheapest place to get your oil changed! Even more important, they’ll know who you are if you’re a frequent customer! Ron has taken care of my car the last couple of times I’ve been here. He’s real cool and has the best interest of THE CUSTOMER in mind! He’s alerted me to coupons they have online so I could save a few dollars which I definitely appreciate! He’s not one of those fast talking here’s everything wrong with your car and how much we charge to fix it mechanics. He’s very down to earth and tells you about the important “fix it now” safety problems with your car as well as the “you could probably wait” issues with your car. He’s not the Guy that tries to pull a fast one because she’s a woman type either! I’ve met plenty of those mechanics. I wouldn’t want anyone else working on my car because Ron knows me AND my car! Monro is lucky to have him!
Meant to come on and make my review days and days ago it got busy... This place is great, Steve is really good at getting you in and getting the work done and you back on the road in a very timely fashion. He has great concern for you and your vehicle safety. He did and excellent job and Ill definitely be going back to this location
Got a flat on my way back to Columbus a few years ago. Pulled over in the nearby gas station. They came over and helped me get the spare tire on at no charge. Very grateful for the amazing service.
Although in the midst of renovation,Memphis was so courteous,considerate,completely honest with me I was very impressed with his explanation of repair and estimate.I had made appt. for oil change but,inquired about problem with ac not cooling.Even though it took longer than I planned,it was worth it. Four stars.
Went in for an oil change & to have my tires checked. I was done in less than 20 mintues. Stephen was kind, professional, and fast. He didnt try to get me to spend more than necessary. He was kind to my child and let me know about important maintenance tips to keep things with my vehicle working well! I will definitely be back.
Came in for a normal oil change and Steven and Tom went out of their way to help me with all of my car needs! Definitely would recommend going to this shop! Customer service was met far beyond my expectations! Definitely going to be coming back to this location for my car needs!
Took my truck here for a quick fix. They fit me in same day. I did have a slight issue the next day but Derrick took the truck back in and made it right with no problems. Down to earth people and very kind. I will use this store again.
Excellent service from the moment I called in to the time that I was leaving their parking lot. Steven was exceptionally nice and helpful, even getting my car in an hour prior to closing. I would recommend this business to anyone and I plan on coming back frequently.
Came in for a scheduled oil change on my 2014 Ford Focus, was taken care of by Steven. Number one he was the nicest gentleman, I was taken care of quickly and kindly. Second my oil change was finished 20 minutes early. Great service Great place. Highly recommended!
This is such a great place, they always get me in and out quickly, so friendly as well. Steven hands down takes the best care of his customers and takes his time to find the problems. I won’t go anywhere else!! Highly recommended!!
It always gives me hope when a company actually goes above and beyond to take care of their customers and provides excellent professionalism. The manager, Mike is friendly and easy to talk to. Thanks again for taking care of my brakes and oil change today. Ill definitely be calling you in the future.
Amazing, friendly service! They were able to get me in the same day, were incredibly informational, and were so quick! The new manager they have running the place truly takes pride in his work!
Stopped to get my tired fixed as it had a nail in it. The manager was extremely professional and helpful and got me on my way to work within 25 minutes. Steve was great and has definitely earned my business!
This place is why people dont trust mechanics. My car had an exhaust issue that I tried to have fixed no less than 3 times at this location. The person and/or equipment was not available at the initial appointment, so a second was scheduled. We took the car in only to be told that they couldnt fix it (AGAIN). My husband rescheduled one more time. Brings it in and finds that the initial estimate of $150 to fix is now more than $1000. Unbelievable. Would never return and will tell everyone I know not to go there.
Darrell Baer This is Ellen Benchic Had tires put on my car today in Huber Heights tofay They were so nice there will go back there with my car anytime they are great
Service is always great at this location. The manager, Steve is awesome! I will continue to have my car serviced at this location and I will recommend my family and friends.
Steven is an amazing person. He got me in quickly and up and running within his estimated time. I highly recommend these guys. Thank you for the wonderful service.
Great service, fast, and always professional. I needed service ASAP and they were able to get me in the same day and at the time that I was needing. I will definitely be coming back to the Old Troy Pike Monro Muffler/Brake for all of my service needs! Thanks again!
I’ve been going here for a really long time and the service is always great. The staff is extremely first and they always look out for there customers. No other place compares.
Ron was so professional and did everything he could to solve my leaking tire problem. I was a walk-in customer and explained that I couldnt find a puncture in my tire but that I would find it flat or very low sometimes after the car had sat parked over night. He also looked for the leak but couldnt find a definite leak but suggested it might be leaking where the bead contacts the rim. He deflated the tire and put some sealant around the rim in the area where the tire seals against the rim and then inflated it. I had the Monru coupon for free flat repair and he accepted it without hesitation. Outstanding Customer Service! I will tell all my friends about this exceptional treatment and remember Monro for my future auto service needs. Thank you very much!
Stopped today to get my oil change at Monro Muffler on 202. They took my car in right away. Very very friendly. Recommended my car to have front brakes and rotors. Explained everything in detail and with a great price.Will recommend all my friends and family to come here.
Had my front and rear brakes replaced, fast friendly an professional. Will recommend to all my friends. The manager was great (Dan) explained the benefits of the different brake package available for my vehicle.
Took my car to Monro Muffler because the resonator had separated from the pipe on my car. Steve was very helpful in explaining to me me what the issues was. The price quoted was half the price I was quoted from another shop up the road. The work was done in a efficient and timely mannor. I will return for future mechanic needs.
I was greeted by service rep, Ron. He got me in right away for an oil change. I expected a long list of what I needed fix on my car and a much higher bill then just an oil change. He gave my car a clean bill of heath! Highly recommend.
Great experience and very fast service! I made an appointment by phone for an oil change and they were able to get me in the same day! Very friendly staff and Brad was very helpful!
Took my car in for an oil change and to get the rear brakes done. The brakes weren’t replaced properly. Ended up taking the car back 3 different times. The mechanics and manager, Derrick were no help. The manager got an attitude with my father and said “all brakes make that sound because there’s moisture on them”. It’s been over a month and they STILL sound horrendous. We ended up taking my car to Midas, turns out the mechanics at Monro didn’t use all the hardware kit to replace my brakes. There were still old springs. Midas told me what all had to be done and gave me a quote- they were horrified at what the mechanics had said and done to me. The mechanics at Monro on Old Troy Pk. were no help at all and we’re very unprofessional. They wasted my time and money and wouldn’t recommend this place at all.
Very pleased with my visit here. The employees are very nice. They did a good job helping get my vehicle in and out in a timely manner.
Stopped in for a low tire pressure... spoke with Steve, was very friendly and fast... fixed the issue. Have recommended to family and friends.
Ive called this shop twice without having an appointment and despite being busy, they were able to fit me into their schedule quickly! Very helpful and great attitudes!
I was in horrible position and technician saved me. Literally. Got me on my way with AMAZING service and a smile without breaking the bank. Thank you so much
We recently moved to the area and needed to get our oil changed. I always dread finding a new place, so I put it off so long! Finally I bit the bullet and stopped here today. I was greeted when I walked in the door and asked, “how can I help you today?” I asked how long a wait would be for an oil change. The gentleman told me he’d get me right in. We did the necessary paperwork, and he took my minivan right in. When I was paying and preparing to leave, I learned that the gentleman’s name was Steven. He is the new Store Manager, as of THREE WEEKS AGO! I think he did a stellar job in customer service, work, and honesty regarding wait time and service. Give Steven a chance to prove himself! Let’s help him build his reputation and customer base!
Steve is thorough and quick. Always willing to fit us in when we need anything. Highly recommend. Very good location and prices.
Was on a tight schedule and they fit me in. Theyre prices are right and their customer service is outstanding. I would definitely recommend them for any kind of service.
I went to get a tire inspected (it was leaking air rapidly), They identified the issue as the valve stem not being sealed. as a very minor fix they even made it free.Great service provided quickly
Super helpful after I got a flat from a pothole. Both workers were very nice and well mannered. I would recommend them to others in the future.
I like that they offer oil changes for $9.99 for drive card holders. Their ad does not tell you that there are additional fees that bring the total to $17.35 or that the drive card is a Citibank credit card. Fast service, courteous staff with only a touch of attitude.
Just had my oil change done here. Service was great! Originally had went to Jiffy Lube, they were very pricey. Walked in here and Steven took care of me right away! He was very nice and I will be coming back here for the rest of my oil changes! Thank you Steven!Update: Came back for an oil change. Im a Lyft Driver so I have to get oil changes often and I highly recommend Monro Auto Service and Tire Center! Steven is great! They got me in and out of here! And I used my coupon that I got in the mail from them. $10 off my full synthetic oil change!!! Woohoo! Best price ever! :)
Great service heard they have recently switched management they got my vehicle in right away and back on the road quickly. Definitely going back with my other car, if you’re looking for a great auto place they’re the ones to try.
The new manager was Awesome! He was extremely informative and helpful. I believe his name is Steve. I got there a little early and they got me right in.
Great mechanics and prompt service from everyone there! dan was helpful in explaining what was needed and the different options i had for my brakes. definitely will be going back
Manager Dan was unbelievably helpful with getting my car in and looked at! Fast and super friendly service! I highly recommend to all my friends!
Steven was very professional &friendly. He told me the problem with my car, offered recommendations &also gave me an estimate. He made me feel like he really cared about my safety. Great job Steven!! Ill be back!!
I took my car in today and had tires mounted, rotors replaced and new back brakes. I called this morning for an appointment and I got in this afternoon. The gentleman at the desk was very kind and and took great care. I would recommend them and will return for any service needed in the future.
I went in to get my car fixed worrying about spending an outrageous amount of money on a part that didn’t even need fixed. Came out with figuring out what was actually wrong with my cars squealing and not even spending half of what I thought! Extremely helpful, nice, and honest work done!Came back to get a new tire and a new headlight for my car today and I was able to get it right in and I’ll be able to take it home today! Was worried I wouldn’t be getting it back till tomorrow, but they were able to get the job done! THANK YOU!
I live in South Carolina, but my daughter lives in Ohio. The tires on my car she is driving were very bad. I boight the tires off of Amazon. I talked to two different gentleman as I made arrangements to have the tires installed. She had to miss two scheduled appointments due to her scheduling conflicts from school. Both times the gentmen from Tire Chooce were friendly and accomidating. They changed her oil and did a courtesy inspection of the car. They did not try to pressure her into any repairs.As a father 455 miles away, I have found my new mechanic in Dayton Ohio.When repairs are needed. Tire Choice will be my choice for service.!! I, without reservation, recommend The Tire Choice at 7888 Old Troy Pike.
Friendly and great service. Had a few inconveniences but he more than made up for it with discounts & extra little services!! Highly recommend!
I know nothing about cars and I’m always worried about dishonest mechanics and being over-charged. The young men that work here are very honest, friendly, and knowledgeable. Can’t speak highly enough of the professionalism of Steven and Robbie. Monro for life!👍
Steve was very friendly and helpful. He didnt try to get me to spend more money than I needed to. Great customer service.
Steve made time to get me in for an oil change even though they were booked for the day. Great fast and efficient service. :)
Awesome experience. Went in with brake issues and they fixed it right away!! Will go there from now on.Manager Steven was great!!!
Decent time for an oil change and 36 point inspection. However 2 of my tires were low, and I thought that was part of it
Gave them another chance. While I was waiting in line I notice a truck with a trump flag on it. There district manager is there telling them there not allowed to work with a trump flag on there truck.... If your from the republican side guess you aint welcome. Then monro there predecessor same company and similar management turned to what it is now. The lobbys look nicer but the atmosphere is very unwelcoming for any republican. Funny I thought it was a republican company when they stopped moving goodyear tires. But no that was just a trick.
Great service, very fast and efficient with excellent staff eager to help . Steven was such a pleasure and made me feel at ease so much . I’ll be back
Took my car there excellent place prices are really good the customer service and manager were excellent take your car there you wont be disappointed.
Worked with a guy named Ron. His good mood was contagious, and his professionalism was admirable. Great price for an oil change, as well.
I needed car repair. Prices were reasonable and they knew exactly what was wrong with my car. Come and told me what was wrong and ask me what i would like done and explained how much I would be spending.Highly recommend!!
Stopped over at Monro Muffler and asked how much to check the air pressure in my tires. The manager said he would check them for free. Found a nail in my tire and got me right in for a repair fast.
Dan was super helpful! i recommend these guys to everyone! Great people and great service.
I had a very good experience with Steve the manager at this Monro Muffler & Brakes. I had a serious suspension problem with my Dodge truck. He was able to diagnose the problem & get it fixed for me right away so I could get back to my office & resume my work day! Five 🌟 service & two thumbs up for Manager Steve at Monro Muffler on Old Troy Pike!
Steven took my call BEFORE they opened and was able to get me in right away to patch my tire. Reasonably priced and out within 30 minutes.
Service exceeds expectations 100% Ron and Tom go 100% above and beyond will always take vehicles here as long as Ron and Tom are their made me getting my vehicle worked on so easy and gave me peace of mind
The people at Monro are very nice and have smiling faces when u walk in the door!! Love the way they greet u when u first walk in and walk out!!!Love Love Love the atmosphere and the people!!!If u need ur car work on this is the BEST place to have it done it!!😊And are very GREAT with kids too😊Iam gettin all my work done here on my car for now on they have good prices!!
Took my car in for an alignment and they worked on it for atleast a half hour...told me the man who did front end work on put on wrong parts and said i should take it back to him to right his wrongs...after all of that they said that they did nothing to the car and didnt charge me anything...truly honest people working there that do honest work...I will DEFINITELY go there again to have my car serviced...super nice,honest,and knowledgeable and also hard working technicians there
Steve was awesome .he was working the shop answering the phone . He had a new employee that he was also training.as far as taking care of customers he was fantastic ill come back for sure and recommend this should to my family and friends thanks Steve.
Took my camaro for a service, Steven Gnau was very professional and got me in even before my scheduled appointment, he was very polite and he made sure I was happy with the service that was provided. I highly recommend you give them a try.
Steve was able to get my car in quickly even though they were short staffed today. Always happy with the service and customer service here!
Replaced my leaking valve stem quickly during rush hour on a Monday night. Polite and efficient.
Awesome service, Stephen really knows his stuff. Will definitely continue to go back.
Randall is amazing and amazing guys that work there they will treat you right
The manger there was great but the head technician steve was awesome he went above and beyond to get my truck back up and running safely anybody that wont a straight shooter he is that person he honest and he not try to get over on you he recommended stuff I really need not stuff that wasnt need go Steve your truly a blessing Steve thanks so much
Hey it was great customer service Steve was very nice to me answer any questions I had in got the job done with no problems I differently will be going back to them😊
I’ve literally never written a review if that emphasizes how irritated I am. Called in today at 2p to see if there was any availability for an oil change. Last minute, I know, but I didn’t expect much. The guy who answered my call for some reason answered it in the garage where another mechanic was fixing a car. Needless to say he had to go inside because he could not hear me. As he went inside, the phone proceeded to make terrible screeching noises in my ear, but whatever, that’s not something he can help I guess. He told me the next available appointment was 4p today which fit perfectly in my schedule. He asked for my last name and if I had ever been there before, which I hadn’t yet. 4p rolls around and i come in for my oil change only to find out that I’m not scheduled for some reason. Weird, because I’m almost certain the guy on the phone was the one checking me in. He asked if I had gotten a confirmation email, to which I told him I scheduled via phone literally 2 hrs before. He seemed very spacey and unconcerned - tbh he seemed very stoned - and casually offered to set up something for tomorrow or the day after Christmas. Unfortunately, being a working adult I only had today free until another week from now. He didn’t apologize once and didn’t attempt to see if he could fit me in or try to make any reparations. Instead I’ll wait a week and get my oil changed with Midas which I advise everyone else does.
They were very patient and informative. Glad to have them as my mechanics