I work for a small non-profit called Katy Responds and we help to rebuild and restore homes for folks living in mold and flood damaged homes in Katy, TX (some from Hurricane Harvey in 2017 still living with no walls to this day!).It is vital to our mission that we work with vendors who uphold the values of integrity, honesty, and quality. Frontier Services Group meets and exceeds these expectations. My guy Nicolas at FSG is so helpful and detailed that we were able to set up the air scrubbers and pass our mold inspection so that we can serve our cancer survivor client in restoring her to a safe and mold free home!Thanks for being so awesome guys, we really appreciate the work you do!
Great experience with these guys! On time, helpful throughout the whole process. Milka & Rosa were extremely helpful with my move in! Highly recommend!!
They were wonderful! Very careful with all my belongings. Professional and very nice to work with!
The Pack Out Crew arrived promptly and started work straight away. They were efficient and very organized and handled my possessions with care. I am extremely pleased with their work today .
The owner of this business, Gregg Autrey is such a wonderful person. He visited my small business last week and we all were touched by his dedication for his work, his customers and desire to keep striving for excellence! It was a pleasure meeting him. Please support this business. Local businesses are the life of our community!
Frontier cleaned our furniture, household goods and piano. The pick up and pack back crews were very kind responsive and hard-working. Naomi and Milka provided excellent leadership for the crew.
Great experience with their furniture inventory following a flood as well as professional packing, moving and storage. Great communications throughout as well as professional courtesies making us feel important as a customer.
I worked with Daniel and he was amazing. I am in the real estate industry and I deal with contractors all the time. Daniel, the project manager, went above and beyond on multiple occasions. He was patient, thorough and professional. I highly recommend this business if youre looking for any restoration services.
On February 16,2021 I had a pipe break in the attic(due to the tumultuous freeze)above my three car garage. Almost half of the garage was damaged. I immediately called two companies that were highly recommended by insurance companies and left them voice mails. Neither company had the courtesy and professionalism to ever return my call. In fact, as on today, I have yet to hear from either of them!I then called Frontier Services Group and spoke to one of the owners, Gregg Autrey. Although they were inundated with work orders, Gregg was still gracious enough to set an appointment for me on 2-23-2021.The Frontier crew was punctual, professional and polite. I was given an estimate to cut out the damaged drywall, decontaminate the area, clean up the garage and bag and remove all debris. We agreed on a very reasonable price and the crew completed the job that day! They also set up air movers as well as a dehumidifier to ensure against mold and mildew. The stellar work was done expeditiously, yet meticulously to my complete satisfaction.Throughout this entire ordeal, Christina Escobedo, the office manager went above and beyond the call of duty. She was the liaison and the Gorilla Glue that initiated and expedited this arduous task from inception to completion. She was available after hours as well as on weekends. It is without trepidation, that I commend her with highest regards and recommend that receives a plethora of accolades as well as a hefty salary increase!! Kudos to the entire Frontier Services Group for a job well done, in fact, the work performed exceeds my expectations!Thanks, Gale Sharpe
My company used their services due to a busted pipe damage that occur during the storm and I was very impress with their customer service. Joe, kept me updated and when he did not have answer to my questions, he would try to get them for me immediately. He was very knowledgeable and knew his craft!
Do not hire this company!!! We had them working on our house twice due to mold issues, 2nd time we had personal items missing. The manager in charged was Nicholas, after I told him of the issue and he promised he will take care of the situation, its been 10 days and I cant seem to get an update, I call him and no answer, no call backs very unprofessional. This mold issue is already stressful enough and we trusted this company to go and clean yet they just made the situation more frustrating.
Outstanding communication, Professional Staff. The Team was thorough in their scope of work. Exceeded my expectations on the project. Completed the job within the commitment. Will always recommend and will continue to use Frontier Services Group. Outstanding job, Matt and Frontier Team.
Frontier Services Group was a professional organization with the most talented group of workers in the area. We had water damage caused by a clogged air conditioner hose in the attic, and required the services for multiple different jobs to get us put back together. Our project manager, Rudy Lopez, scheduled all the different workers we needed in a timely manner, so the whole process went very smoothly. He was great at keeping us informed on what to expect and how long it would take. We definitely recommend Frontier Services Group and would definitely use them again. They can do anything in home repair with one phone call.
Frontier representative came to my house took all the needed information to have work done on my house and never heard from them. Call the company twice and each time was informed someone will call you back. It has been a month and no call from anyone.
After a leak caused damage to my wood flooring I hired Frontier to do clean up and restoration. I am very pleased with Frontier’s quality of work and Rudy was amazing to work with. Rudy was always on time and always responded to my calls or texts. Rudy was also able to address and fix any issues I had with the project in a timely fashion. Thank you Rudy!!!
The team headed by Leonel Gonzalez and Naomi packed up all of my house and moved it to storage for me. Too many helpers to remember all the names but I did work with Ian and Robert in the attic a lot.The other 3 girls on Naomi’s team were like magic. All of my “things” no matter how big or how small were packed up meticulously and handled with efficiency and careThe entire team was nothing but courteous, pleasant and helpful.I highly recommend Frontier to anybody reading this. Top rated in my book. They all seem to care ...from the front desk on down. Very responsive.
From the first phone call, Frontier made us feel informed and comfortable with the process. We had a small leak from a pipe in the roof of the kitchen which turned into a big problem. Frontiers initial evaluation was thorough, fair, and they were working on restoration within 24 hours.Their team also diligently followed up with our home insurance provider to follow up on next steps, and they even shared tips with us on how to keep the process moving with insurance. Restoration in the kitchen finished this week, and we could swear the design and craftsmanship is better than before the leak.Really couldnt ask for a better experience. Thank you to the team who facilitated the process so smoothly, kept us informed, was very responsive, and delivered high quality work.
Had hot water heater in attic leak. Damaged walls and ceilings of upstairs bedroom and downstairs kitchen nook. Frontier repaired and painted walls and ceilings and replaced carpet. They were quick to respond. They interfaced with my insurance, provided estimates of work then, following approval by insurance, packed out our furniture, repaired the damage and returned furniture. This was all done in expedient manner by very friendly personal. They kept us appraised of each step of the process as it was happening and verified that it all matched our expectations.
We are happy to write a review of the services Frontier Group provided to us after our home flooded. Let’s start by stating that we had the misfortune of having our home flooded two consecutive year in 2016 and 2017.The next morning after our home flooded in 2016, we sat down and studied the work history and reviews of several flood and abatement firms in our area. After an extensive review, we decided to contact Frontier Services for the work to be done in our home. We called the company that morning, and an agent visited our house that same day. A contract with signed and we had some 14 people in our home the next day boxing clothing and transferring undamaged household furniture and goods to a storage facility.The house was completely stripped and repaired and returned to practically a new status. Unfortunately, the same thing happened a year later. This time, we called Frontier the same day of the flood and by that evening we had a house full of blowers and evaporators in position through out the entire house. We went through the same process for a second time. The house was quickly repaired and ready for occupation.However, after flooding two consecutive years, we decided to buy a new house and put our home up for sale. We can state that the house was sold only two weeks after it was advertised and sold at only $5;000.00 below our asking price.Let us end by saying that should our new home experience such a fate, Frontier will be our first call.
My home insurance suggested Frontier Services Group after I had a pipe burst in the Winter Storm in Feb. 2021. A rep came out and surveyed the damages and said hed hopefully have a crew out to demo the damages and get things dried out in the next few days. That was Wednesday Feb. 17th. I texted them to check on an update Friday Feb 19th, and didnt receive a reply for another 24 hours later. At this point, the wet drywall and insulation had been sitting since Monday. No response except that they were busy and doing inventory of supplies. On Monday I finally had my father come out and do the demo of the wet ceiling and insulation, because Frontier never followed up. They finally showed up without notice on Tuesday March 2nd. They rang the doorbell at 8 am, unannounced and said they were there to begin the dry out. They had the audacity to give us grief about trying to demo the majority of the damages on our own, saying putting fans and a dehumifier could have made more damage (not true). They spent the day ripping out more damaged drywall and insualtion and setting up fans and dehumifiders.They said theyd be by daily to check out the moisture readings and equipment, and they never did so the day after, and I texted them this morning to see if theyd be by today to check.I originally planned on having Frontier do my repairs/reconstruction as well, but after this poor experience, I would never want them to continue work on my property.I am still waiting to hear back from someone at Frontier about coming to check out their equipments/status of my moisture in the damaged room. I hope that it happens today so that they can get their equipment out and I can move on from this. The trauma of the storm and the damages was a lot, but Frontier made it worse.
I contacted Frontier for a mold issue at my property and they responded in a very timely and professional manner. I was very concerned as I had not experienced a mold outbreak before and I found their employees to be very empathetic and understanding of the situation. They answered all of my questions and supported me through the process. I would highly recommend Frontier for their services.
Frontier Services Group was very responsive to our home kitchen flood. Justin Payne took my call at 4:20 a.m. in the morning and had a crew on site within 30 minutes. Justin was not only professional and explained everything, he also answered every call and question I had. He took care of everything for us and kept us informed the entire time. His crew, Willie and J.R were very hardworking, professional and kind. They took care of our home and were very careful moving things around and answering questions. Thank you Frontier, I will gladly serve as a reference for any customer that has questions choosing your company to work with.In addition, Frontier Services Group also handled the reconstruction repairs to our home. I am very pleased with the quality of the repairs that were done to our home. They fixed the house to our satisfaction, were very hard working, professional, courteous and kept everything clean as they worked. I felt all of the guys were honest and trustworthy. A special thanks also to Saul and his team for the painting, the plumbing, the carpet, the carpentry you have such perfection in your work thanks to Abel, Ismael, Rene, Fredy with Amazing RV Tech and Lorenzo for working tirelessly to get our home back in order! And last, but certainly not least, thanks to Cesar and Nick for your work to bring our house back from a devastating flood to our beautiful home.
So impressed with this company and their professionalism.Edwin and Chris were amazing. They came first and put all the equipment into place for water mitigation. Their containment was amazing. And they were very friendly hard workers. I so appreciated them warning me about the noise during my baby’s nap.When the drying process was over (3 days later) Edwin came to inspect and make sure things were dried out. He worked quickly and was so kind and considerate. When things weren’t completely dried he made arrangements to come back at a convenient time for us a few days later.This company knows what they are doing and their service is top tier!
Angel - I appreciate your prompt visit to my house and explaining what was going to happen in my flooded master bathroom. You told me some fans would come later in the day and they came with friendly courteous technicians. Thank you for explaining all that is involved in mold remediation. Also, thank you for always answering your phone with my many questions. I look forward to your company putting my bathroom back in order.Everything was handled in a very professional manner
UPDATE: AB the operations manager called and explained how this was not normally how they do business and was more than sorry. They offered to make things right, we greatly appreciate the efforts to do so. I will gladly update my rating accordingly once the services offered are performed. Thank you again AB.
I love this company! I hired them after my home was damaged due to a septic leak that went all over the first floor of my home. They were courteous, responsive and the quality of their work was exceptional. Nick Palermo especially was terrific. I liked him from Day 1, and he guided me through the process until the final walkthrough. I could not be happier that they were the company I hired to take care of my home, it looks better than it did before the damage. Thank you Frontier!
I have had bad experiences with contractors in the past and this company shined! Always on time, went above and beyond, great quality and RETURNED CALLS!!! Always available to answer questions and kept me informed of all plans and progress. I have already recommend them to friends and I NEVER DO THAT!
Rudy my Representative is a highly resourceful man in this business. The crews that contracted to perform the various jobs to be complete were fantastic and did not play around with time. Plus very careful, Knowledgeable and very courteous. I recommend Frontier to anyone looking for remodeling needs.
Expect 20% above average on tile installation. We were charged $700 to patch and paint 3 - 12” x 12” drywall holes. I would not recommend unless you want to pay extra for mediocre work.
Day 1 of becoming Frontier’s client was great. The staff were friendly, efficient, and communicative. When Day 1 was over, there was a plan of action that both parties agreed upon. Unfortunately, after Day 1 ended, Frontier lost our customer satisfaction. Our service was supposed to last two nights, but turned into 4 nights (agreed by both parties). When the day came for our service to continue, it was not what we expected at all. We were under the impression what was agreed upon on Day 1 by both parties was going to commence, but we were completely dumbfounded. Unbeknownst to us, one person from Frontier showed up 2 hours early and all he did was pack up Frontier’s equipment then left. We thought more work was to be completed, but this did not happen. This employee did not have the equipment necessary to test if their service even worked and if what their service did not work, we were supposed to have some remodeling completed. The project manager did not communicate this change in our plan to us whatsoever. This was extremely frustrating as my partner had to take the whole day off work without pay in order to be home for 1 hour instead of 4-6. Overall, we are highly unsatisfied with the service and communication that we received from Frontier.
1K STARS!!! The BEST DECISION we made was when we signed on with Frontier Services Group. They are THE BEST COMPANY you will ever work with!! Dennet and Matt went above and beyond to ensure we were taken care of and worked diligently to get us back to our home as soon as possible during this very stressful time. They are truly rock stars!! Their genuine empathy, 24/7 assistance and outpour of compassion towards our family during the entire experience that we had water damage at our home is something my family will always remember. From mitigation to packing us out/in of our home to working with our home insurance to the entire construction of our home, every attention to detail, requests, multiple change orders and knowledge exceeded our expectation.Frontier Services Group is not only the most compassionate, nice and empathetic company but they have the best people who work for their owners. Everyone cares about their work and their customers. We are thoroughly impressed with the finished product they built at our home. We do not believe any construction company or builder could have done a better job. BEYOND AMAZING! THANK YOU DENNET, MATT and the entire team at Frontier!!
Fantastic experience. Nick and Melanie were very helpful and informative on the reconstruction I needed. Very professional, knowledgeable, and punctual. Price was fair and transparent. Five stars.
What a nightmare event. A small overflowed washer turned into a massive undertaking.. BUT from the remediation with Davids team to the repair with Rudys team and my upgrade of new vinyl floors and carpet, Frontier exceeded in every way. Workers were kind, polite and worked so hard. So respectful of my husbands compromised immunity due to his cancer during this pandemic. Rudy even came out during off hours to check on something that didnt even pertain to the event. Thank you for everything. We learned a lot and I love my floors. Highly recommended!
We contracted with Frontier Services Group to restore the first floor of our home after a major water leak required complete removal of the wood floor and kitchen cabinets. Because this event was unexpected we had to deal with all of the contents of our home being packed and moved around to accommodatethe construction which eventually involved all three floors of our house. The quality of all the work performed was excellent, especially the wood floor replacement and the cabinetry work. The packing and moving teams are very professional and take the utmost care to return your home and the contents to pristine condition. All of our expectations were met for the entire project and I highly recommend Frontier Services Group for restoration and remodeling work.
I was visiting my dad who was in the hospital when the nightmare of an undetected overflowing toilet saturated the carpeted floors of three rooms. Bad, bad surprise. I had never experienced anything like this before and just started googling. I was not having much luck getting someone that could come out NOW till I found Frontier. They were actually out of our area but came out anyway and got the job done. The representative that arrived checked everything thoroughly with equipment for measuring all rooms,where the water was etc., entered it all in his computer and let me know exactly what they were going to do. A crew came out following that and implemented the plan and got the job done. Was it fun? no. But, the professionalism & certainty of the representative and crew let me know I had made the correct choice. They then waited until the insurance paid off to collect their fee. I do recommend this company
This company was outstanding when it came to our home getting flooded for the first time. They came out within 48 hours of being flooded and demo our home within 5 hours. The crew was very respectful and done everything we were told they would do right on time. I highly recommend this company. We wouldnt of been back in our home this soon if it wasnt for them. Thank you Frontier for all your hard work and helping us have our home back.
This is the first time for us to use a restoration company to repair water damage, so we have no comparison. However, we have been very pleased with all aspects of service. All employees have been curteous and efficient.The reconstruction project manager, Rudy Lopez, with whom we had the most contact, always responded promptly to any needs or questions, apprised us of the work scheduled for the day and made sure the work progressed as planned. It was a pleasure to work with him, as well as the other managers, Scott Clark and David Renteria.We are pleased with the overall work done and would not hesitate to recommend this company.
Great service provider! Our home feels new! The employees are very thorough through the entire process. They answered all of my questions, educated me about the process and further, provided my family with tip to keeping things new! Willie went the extra mile and pointed out a couple of things I would have otherwise never known! Thank you Frontier Staff
So far I am very impressed!They are honest, on time and very knowledgeable about the business. Angel was my contact and very professional and intelligent about the clean up process.We had a fire 12/24/19. In such a difficult time for a family the company you select and trust is priceless. I know because Frontier wasn’t our first choice and we suffered though dysfunction and disorganization of our first choice choice because their name was well know from marketing.I highly recommend interviewing who you pick to clean your precious home, textile and contents items.We wasted 4 weeks on a company that did little to nothing then hit our insurance company with a ridiculous invoice. If I’ve learned one thing Just because a company markets “like it never happened” Doesn’t mean anything. Actions speak louder than words and thus far Frontier is hands on, family owned and very professional. A true light at the end of a tunnel.As a Realtor, 20 years in the business I’ve seen it all. Frontier is truly grass roots!In a world of false advertising, over promises and little delivery a company like Frontier truly stands out.Definitely would recommend Frontier and Angel.
Worked with a guy from Frontier named Angel who helped me out so much with arranging clean up for our house fire. There were some complicating factors but Angel was always helpful and understanding. I also talked to some others at this company and they were all so willing to help. I truly appreciate them and all they did for me.
Frontiers team was incredibly responsive and on top of our project, and every person we interacted with was empathetic and professional. The quality of work they do is outstanding-- our house feels like a home again! I couldnt recommend their services more.
They were professional and very personable at the same time. They did not try to rush out. They stayed with us during insurance calls and gave us plenty of advice. We are very happy with the service that was provided. I would recommend to anyone!
Starting with the first time I called Frontier to clean our house after a fire in the kitchen theyve been friendly and helpful to us. When we met at the house, Mr Colmenares explained step by step what they are gonna do in the house. His team worked diligently in the kitchen while cleaning the damaged area. When we came back to house we found everything nicely placed in their places.Thank you.
We were so pleased with the work Frontier did for our mold remediation. They were fast, punctual and reliable. Our builder requested more work & it was almost instantaneously that Frontier came to do that new work. David specifically was super helpful & telling of all work being done. We would use them again if we had to!
Justin, Brian, Rudy Joe and Ezekiel plus their are very professional and respectful!!! They are knowledgeable and upfront. Damage to my home was very stressful for me especially during covid-19 but they made it easy. I will tell everyone who needs work to use them
Came out took readings and never sent me report or estimate to have work done. Ending up going a different route. No one answered emails or returned phone calls. Poor Service
My home flooded from my water heater busting. Frontier came in and ran over 30 fans to dry out my home as quickly as possible. David did a great job coordinating everything with his people and the insurance adjuster. They did a great job of removing all of the damaged drywall and cabinets very quickly. Their whole crew was very friendly and professional throughout the whole process. When you have a catastrophic event like this it is good to have a company to help you through the process. I highly recommend Frontier services if you want someone that knows what they are doing and truly wants to take the stress away from you.
I do not normally write reviews, but if you are searching for a remediation contractor you are likely in crisis mode just like we were. For this reason, I felt it is important that you have some feedback to help you make a very important decision.Our story: Frontier came in and did an amazing job under difficult circumstances. They packed up our stuff (man those ladies were incredible), moved it out and then began the detailed remediation process. Dennet (owner), David (Project Manager) and Humberto (Site manager and hard worker) worked diligently to take care of business keeping us informed every bit of the way and answering our continuing questions as we progressed. True professionals.The price they quoted was the price we paid. No one likes to see their house torn apart but there is no one I would trust more than David and his team to do it.In two words, they cared. They cared for our house, they cared for our stuff and they cared for us. I can give no higher recommendation.
I needed N95 masks for my work and reached out to Frontier. They were able to provide the amount that we needed and in a timely manner. Thanks so much!
We loved Frontier! Best company we could have used to put our home back together.
I can’t say enough AMAZING things about our project manager Angel. He has been so helpful, caring and efficient while helping me with the water damage in my home. He has gone above and beyond to help us during this stressful time and I am extremely grateful to have someone working so tirelessly to get everything taken care of. Thank you Angel!
Frontier Services Group did the restoration and reconstruction of the water damage that occurred in our house. Brandon Lawrence and his crew were very professional from the first appointment. They were punctual on a daily basis and always cleaned up after each visit. The crew was always cordial and very cooperative with all my concerns. Brandon was very specific and detailed during each walk through after certain tasks were done. They also disposed the trash when necessary even at the end. I was never left wondering if they were going to leave a task unfinished or when they would show up for work. Every crew member from Hazael, Feliciano, Josué and Luis were more than competent in their abilities.I would recommend FSC highly if you want something done right and have piece of mind as well.
Toilet water tank broke and gallons of fresh water pumped out overnight.
I talked to several companies and Frontier was by far the most responsive. Angel called me back within 30 minutes of me contacting his company and was actually at my house to make an assessment within an hour. I also received my proposal that same afternoon. The estimate was extremely reasonable. Companies that are actually eager to earn your business are getting harder to find. I would definitely recommend Frontier to friends.
We started working with Frontier thru our insurance company due to a leak. Matt Ewing came in to meet with us and took us thru the process of what to expect. He lined up everyone to assist since we found out we had mold and at the time I was going thru chemotherapy. We had to move out quickly due to mold and they moved quickly to pack us up and start the process of remediation and demolition of our kitchen and bathroom to remove any mold that was found. They were very detailed in packing us up to inventorying everything with pictures and logs of what was packed. Some items were boxed and left at our house while others were packed and unpacked at our condo while being out. They took several large items to there warehouse. Most of the time you would expect to lose items or have it damaged. We just moved back into our home after 7 months of remodeling and again we called Matt as we needed to be moved back in quickly and we had tremendous clean up due to dust. His team was there again to assist and packed up our condo and unpacked everything they had boxed or removed. Nothing was damaged or lost! I want to give a special shout out to Naomi who supervised from beginning to end and thank you to Matt for taking care of us during a vulnerable time. I’m happy to say we’re home and I’m cancer free!
Project Manager Justin Payne was sent to my apartment to conduct a mold remediation assessment. Justin was very helpful with all my questions and everything I needed. I will highly recommend this company for you next mold assessment.
Frontier has been such a great resource for me. They are quick and efficient in their work, they set expectations and fulfill them equally. Dennet and the crew are engaging and I have recommended them out to many of my friends! Thank you Frontier for your work and services!
So after my house was damaged by wind and rain in may, the mitigation aspect of the process was contracted out to Frontier by my HOI. Kyle came to do the estimate. He was very friendly and we had a good feeling about he and the company. He assured us that everything would be taken care of and he had his guys on the way to the house as we speak to tear up my floors, remove my belongings and begin the process of drying the house out, as well as remove the debris. Once the workers arrived we headed back to our primary residence. I returned to the house a few days later to find the heaters running(great), but they only tore up part of my floors and didnt remove anything other than a rug, my bedding, and my dog beds. We reached out to Kyle to get an explanation and he said one of the workers was stung by a scorpion and had to leave. Ok, no problem, I understand. But the job still needed to be finished. We reached out to him several times in the followings days to get an idea on when his men would be able to return to finished the job they started. He gave us the run around for several weeks and flat out lied to us about where they were at in the process. He finally stopped responding to emails. I imagine he ran out of excuses. After 3 weeks from being damaged, the house remained untouched, and the handful of things he did take, have still not been returned to us. Still no word from him. The debris that he was supposed to remove sat in the yard long enough it killed large sections of my grass. The tarp job they did had holes in it and bugs were in the house. Just a complete and utter failure on their part. We had to reach out to HOI to get them involved as well as the bank the mortgage is thru to get a response from Frontier. It wasnt until after that they assured us they would make it right. No thank you.
Angel showed up promptly and was very knowledgeable and respectful. Gave good advice on how to move forward and very helpful information regarding my problem. Would recommend to any who believe that they may have water damage.
Fantastic group of guys!! Helped me out in my time of need!! Very prompt & always on time with the work. Would not hesitate to use them again if needed. David did a great job of always keeping me informed on what needed to be done next...Great company to deal with.
I worked for 6 years in the insurance industry and we always recommended ServPro for water damage remediation. But now that it personally happened to me, and I called them (ServPro) they wanted to wait a whole day to come out and stop the water damage from spreading! So I immediately did some research and found Frontier and had a person on the line immediately and out in less than an hour! For the past 3 days of this nightmare they have been incredible and I couldn’t be more thankful I found them. Highly, highly recommend! Angel our Project Manager truly has taken our feelings and devastation to heart and made sure we are comfortable and know everything is getting taken care of.
Reuscher was very professional and very helpful as well. He made sure that all our questions were answered. We are very happen with the level of support we received and would recommend to others as well.
Tech was terrific! Yawl were the 3rd mold remediation group plus we’ve had 2 contractors, 2 roofers and a masonry company, to our home since 2013 trying to get this problem fixed.Everyone told us we didn’t have a problem.Oh!! And the fireplaceman in houston is here now on their 3rd trip this year.Monday their tech HAD NOT sealed mason on top.They are fixing it now.So...next rain we will know if we need to have yawl back to rip our our walk.Thank yawl SO MUCH!When you have a child with a terminal lung illness, it really means a lot for you tech to not only look at our fireplace but make the extra effort to check our attic.Blessings,Cherry Sears
Great company! Very professional down to the technicians. Met all of our needs.
I highly recommend Frontier Services Group. Working with Dennet-Owner and his staff was a pleasurable experience. They are very professional and knowledgeable about water restoration and all of the nuances involved. They are a one-stop Company that will take care of all of your restoration needs.
They did as agreed in the beginnings
Justin Payne has been great to work with. After working in this industry for years and it’s refreshing to see when a company is continually keeping up with new industry practices.
VERY IMPRESSED from the start. After calling another restoration company and waiting over 24 hours, I called Frontier and they were there with equipment within 2 hours. The Project manager provided and introduced me to the onsite supervisor for any questions or concerns during the mitigation / dry out process. The thought of packing up my kitchen was an overwhelming task, but Frontier stepped in and packed everything up in a very professional manner as well as protecting the rest of my home with floor protection and barriers . I was updated every day at the progress of the mitigation. Highly Recommend !!
David Renteria was so professional and helpful. He made my experience very simple and stress free. I defi would recommend Frontier Services Group again. Make sure you request David.
Angel and his staff was very professional even the lead crewman I believe his name was Hector was very patient and efficient.
David Renteria was very helpful and responsive to all my questions. I definitely recommend there services and will use them again in the future. Please be sure to ask for David he will be sure to get you taken of.
Frontier Service Group is the best! They helped me repair my home when it was destroyed by Hurricane Harvey. I don’t know what I would have done without these friendly people. They treated me as family, very friendly, and super efficient. Thanks guys!! I highly recommend them!!
Whoever drives around in the white silverado is a horrible driver. Get em off the road
Frontier did a great job recently in our home that was flooded from a washing machine. They were out to our house within 2 hours and had water remediation completed within 4 hours including setting up fans and dehumidifiers. They came daily to check on the equipment and gave us updates on remaining time. They were very responsive when we reached out with any questions and even took our rugs and cleaned them for free.
Great service from entire staff!
Frontier Services Group provided first class services for my family and me. They had an amazing team who displayed the utmost professionalism. They were prompt, organized and efficient. We are truly grateful for the hard work and exemplary services they provided in our time of need.
Several years ago when we were on an out of state vacation; disaster struck. A toilet connection broke loose under one of the upstairs bathrooms. We’d already been gone a week. We got a phone call saying water, lots of water was coming out of all our doors and garage. Fortunately, we knew Dennet Vera and Greg Autrey, as friends, but also from a previous water restoration accident from a hot water heater in the attic.We made ONE call to them; they were at our house within the hour.You can not imagine the horror and relief knowing we would be taken care of, even not being home.Unfortunately the water had already collapsed our kitchen ceiling, causing cabinets to shift, and knocking a photograph off wall of the powder room next to the kitchen, severing that toilet water line.More water, but this time it covered the entire downstairs!Move forward 5 months, Frontier had moved, dried what was salvageable, packed up all our belongings, thoughtfully documenting each box and moved them to a temperature controlled storage facility nearby.They began the amazing process of air drying the interior of our home, removing all the wet drywall, damaged wood floors, tile floors, and carpet!When we returned after a total of 10 days later, our home was empty but well on its way to be restored.Their organized process helped us choose new upgrades, redesigned our kitchen, and worked with our insurance company every step of the way.Our 4000 sq ft home looked brand new when the work was all done. They listened to all our questions, offered cost saving changes, searched for all new appliances for us, paint colors, carpet, wood flooring, granite, took down and reinstalled our undamaged window blinds, fans etc; a few unscathed things in our home. They helped us itemize our losses, food, clothing, shoes, toys, bedding; you name it, we lost it. But their quick response saved our big Furniture, antique furniture, and many big items that weren’t affected by the five inches of water.When friends come in our home, even years later, they compliment the amazing work they did.We still are so appreciative of their professionalism, detail to perfection and ease they put us, while we were facing a scary time in our life.If you find yourself in need of restoration or remodeling, you won’t be disappointed working with Frontier!We always recommend their services!
David renteria and his team has been extremely professional, i Was so impressed, very trustworthy, professional, fast in what they are doing, thank u guys .
Wow, I cannot possibly say enough good things about Frontier! When we found out there was mold in our home I went straight to the BBB website to look for an A rated company WITH reviews. I found several A rated companies but none with RAVE REVIEWS like Frontier. I wanted to be sure that the company who handled this delicate situation, we have a 2 year old, would be first class.FromThe first phone call, I called around 8pm, I could tell it was a very professional organization. The person who answered was off the clock but immediately contacted another person to set up an appointment for me. The next morning I was put in touch with a young man named Justin Payne. I won’t easily forget Justin bc he’s surprisingly patient, knowledgeable & articulate for his age. Justin is an outstanding communicator, he also does what he says, when he says he’s going to do it. I wasn’t sure what to expect during the process & I had A LOT of questions & concerns. Justin was extremely patient & forgiving of my nervousness & very respectful of my concerns. Justin speaks very respectfully when he communicates & essentially held my hand through the process. At times third parties were involved & he coordinated those efforts beautifully. The job was completed in a timely manner, all elements of the dictated protocol were followed & we were on to the next phase - reconstruction.The process for the reconstruction was very similar to remediation. Bret set us up for success with a quickly scheduled measuring appointment, then a speedy quote. Bret was quick to respond when I had questions & had a crew begin putting our home back together in no time! The reconstruction on site manager & crew were again, very professional, articulate & over communicated, as that was my preference. The reconstruction was completely perfectly - the wall & ceiling textures were matched perfectly, the paint jobs were spot on & the details were not overlooked. They did such an amazing job, giving us time to check their work & provide feedback. The construction manager even came to our house on a Saturday bc that’s what worked better for us. Their service is WORLD CLASS!I honestly had no point of comparison & wondered if all remediation companies were this professional & detailed, until a few weeks later. Unfortunately, due to a separate issue in our home, we discovered the need for remediation in another area. My insurance company pushed a different remediation company our way to handle a new water problem. Long story short, I fired them within 2 hours. It was then I realized what an awesome operation they have at Frontier.We are incredibly thankful that they also have FANTASTIC financing options. Bc when disaster strikes in your home, it’s not just inconvenient, it’s expensive and I’d venture to say most people do not have the extra just laying around. Frontier’s financing options relieved some of that stress & allowed us to get back to our lives without a black cloud hovering.I will ALWAYS RECOMMEND FRONTIER for any type of remediation need. I am truly GRATEFUL for their outstanding performance in such a difficult time for my family.
Great Service. Mark Canfield and Justin Payne came out promptly and quickly provided scope of work and set up equipment to minimize further damage.
My project manager Nick was great but his crew was not so great
Professional organization and look forward to our partnership
This is an AMAZING company who saved my house while I was abroad providing the most professional and trustful service Ive ever seem. I found them over internet out of despair and 5000 miles away after one of the storms that hit Spring TX in 2016 damaged my house. Nicolas was a God send if I may say that and helped me immensely. I have deep gratitude for their kindness, compassion and above all honesty, not to mention the fabulous professional work they provided, what is a rare thing in business today. I highly recommend their work anytime!
They were very professional. Steven Communicated with us for every detail they did.
I am incredibly pleased with the expertise Frontier provided for a water damage issue. They quickly assessed, thoroughly explained and professionally solved our problem. I definitely recommend them!
The people of Frontier Services are on top of your situation the minute you call them for help. I didnt have a lot time when my AC leaked all over my attic thru the ceiling causing significant damage to everything underneath. They showed up the same day that I called & cleaned up in a matter of hours. Very friendly & helpful staff!!
Frontier is committed to quality workmanship and has a staff that is responsive and caring too! Great people!
Very professional and quick to respond to my issue.
Amazing! Would definitely recommend 😌👍
These guys are great. They really worked promptly to repair my water damage. Cant recomend A.B. and the gang enough.
Great service with a Can Do attitude!
Would highly recommend Frontier Group Mold Remediation. David E. who helped us was on top of things and was very professional throughout this process.
Frontier Services did a great job, on time, professional, and very respectful... I would highly recommend them
Good people, great company. Excellent!!!
Excellent
Responsible Company does quality work guaranteed
Frontier is a campaign. I would be responsible. I invite you to request your services. Thanks. We speak Spanish 🌪🔥⚡️🌊🏡🏠FRONTIER SERVICES GROUP worker
Excellent staff
Good service company