Terrible experience. Clothes were not ironed and creased properly. When I brought this to management’s attention, the gentleman became upset and frustrated with me. He asked me to return the following morning so it can be fixed. When I returned management said his regular iron person was not in and if I could return a few hours later. I agreed and when I returned my clothes were still incomplete. I kindly showed the areas I saw were incorrect. At this point he was so frustrated he quickly ran back and quickly iron my clothes then returned with a my clothes half bagged and he rushed to the back. I’m not sure why he was angry. I was trying my best to resolve with them it didn’t warrant that response. Needless to say I will be taking my business elsewhere.

WORST EXPERIENCE OF MY LIFE! They ruined my $4000 wedding dress and did not admit to mistake nor did they give back the money. I specially asked if they had experience working with wedding dresses and was promised the newest equipment with personal attention to care. This location was completely different owners from the original location and can not compare!!! Was very rude when I brought up how badly the dress looked. Can’t reason with these people.

Been coming here for many years and gave both their locations many chances despite numerous mistakes and damages to my clothing on their end. At this location, the Asian manager is a rude and hateful person. When they make a simple mistake, they turn around and accuse the customer instead of a simple apology. This location can not be trusted due to the poor service of the manager / owner. I had to call the police on them it got that bad.

I went there for years since it was very convenient for me. I had many many problems with my clothes: badly washed, badly pressed, forgotten spots. The last straw: they ruined a nice wool sweater by washing it like a shirt ... it reduced by half and the soft wool had become a thick felt ... and the guy, instead of apologizing, went through all the stupid and ridiculous comments (I dont know how it was before, feels soft to me, etc ...).Im done with them. PLEASE DONT GO THERE: THEY DO NOT CARE, DO NOT PAY ATTENTION AND THEY ARE DISHONEST.

I like that they do same day cleaning! I dropped a jacket off around 8:30AM and was able to pick it up by 4:00PM the same day. It was perfect and the price wasnt so bad either. Convenient and fast.

This location is very convenient for me, which is why I gave them too many chances. Clothes are poorly cleaned (returned with stains) and never properly pressed. Finally gave up after ruining a sweater and a dress.

Great cleaners with after hour drop offs. ONLY issue is there price. Not the most expensive but still high. but with same day survive and in store cleaning service, I will continue being there customer.

Great service ! Every time I come they always have my clothes looking pristine !

This place is awful. I took my gown here which needed to be dry cleaned after a wedding. On the first return, none of the stains at the bottom were removed and practically no cleaning was done. We gave them a second chance, and on the second return the stains were still there and the stitching on my dress had come undone! My boyfriend (who was picking it up) told them to fix it but I decided to go pick it up as I did not feel comfortable for them to touch my dress which was custom made and ruin it further. When I went to pick it up, they insisted they would fix it and I had to fight to get my own dress back! I would give them zero stars if I could!

I have been coming to this place for two years and other than the occasional misplaced item West Gray Cleaners has always dry cleaned my shirts fast for a decent price.After taking in a suit however, I noticed that the right sleeve came out of the process with a huge hole in the middle. When I brought this up to the owner he mentioned it was my suits fault because it was weak fabric and it was only his responsibility if there was a huge tear in it because the machines have done that before. Not coming to this place again.

I have been coming to this location for about 5 years. Over the last year the service is horrible. Aside from dealing with rude and arrogant ppl they don’t iron the clothes properly. Leave water stains on the clothes and actually one blouse was supposed to be dry cleaned and they washed it and left it as a wash rag. When I asked them to re do they said it was the material which was not true. DO NOT USE THEM

Excellent service, fast turnaround, friendly staff, and love the free laundry bag that they provide so I can just drop off my clothes at their drive-through or 24-hour drop-off box!

Just a whole lot of no today. Normally I’m very easy-going, and I just drop off a few dress shirts here to have them cleaned and pressed for work. I bring a khaki suit to be cleaned for a beach wedding, and they return it looking like they just put the items on a hanger and nothing more. The pants and vest are still wrinkled, and the seam on the pants has been ironed incorrectly. When I point this out to the owner, he tells me “that’s the way the fabric is” and gets defensive.Ok that’s fine. I won’t patronize your establishment again, and will let this part of Houston see your shoddy work.

This place has terrible customer service!! I went to pick up clothes and was given another customers clothes!! They also lost a pair of my jeans. After explaining to the manager his responsibility to find my lost item he demanded that I leave. Do yourself a favor and never patron this place.

This is the most terrible service I have ever had. They are not even washing the clothes all they are doing is pressing.This place should be closed down

Prices are reasonable and they are doing good job

Great turn around time and prices. Unfortunately, Ive had some shirts damaged and others not well cleaned.

Never worn, brand new $70 pants, took to get pressed, came back with a 3 burn mark on them, I showed them and they offered to re-clean them for me... you cant wash off burned fabric. So I let them try again, and again, same burn plus a large amount of lint all over them. They denied responsibility and said theyre not responsible for damaged clothes.... im never going there again.

This place sends your clothes off and they lose them. They do NOT care about loosing your clothes and make not amends for you. Do NOT, I repeat DO NOT, bring your clothes to this place. I have talked to countless people who have been in the same situation with this company.

UPDATE: After seven loyal years, I was dismissed. I picked up a cocktail dress and the zipper had been ripped apart. I was told their not responsible for zippers because they could get caught in machines and what if ten dresses got messed up. No matter that it was just ONE DRESS in seven years that I was requesting they fix or compensate me for. Cest la vie. Im off to find a new dry cleaner ...------Ive been using West Gray as my primary cleaner for 5 years now. Drop off at 8:30am, pick up after 5. They clean onsite which always ups a cleaners credibility for me. Plus, they have a drive thru and are super nice. They have never ruined any piece of mine and it doesnt come back smelling like chemicals like others. Maybe I am in the minority but for over 5 years consistently - Ive been a very happy and returning customer. And I am a pretty finicky cleaner customer.Con: they do not clean fake leather. I had to run around town once and ended up at MW Cleaners with sticker shock so bad, I will never wear that dress again rather than get it cleaned with MW. So I guess West Gray has spoiled me.They also do small alterations so affordable, I havent sewn a button on a coat since I discovered it.In sum, a good cleaner is hard to find. West Gray gets my vote with praise!

This place is horrible I went to subway to eat lunch and wait for my things to be finished and they had my truck towed. They told me that this was a private parking lot.

Dropped of my clothes on Wednesday, picked them up on Friday, got a surprise when my $80 jeans came back stained, said they could reclean them, go back again today, stain is still there but this time its my fault they are stained. No more West Gray cleaners for me.. Worst customer service ever...

Ive been going there for two years and will never go again. They ruined a brand new $90 shirt by staining the right side and tearing up the left shoulder. They said it wasnt their fault. Crummy product and crummy customer service. Never going back.

Always done right.

Good place

First time there, they lost our items. Asked me if I needed them soon - yeah, thats why I came to pick them up! After a few days they found them, but while they were looking they admitted someone else could have taken them home. Never going back.