Sad news! Very bad news that Super Shuttle pulled out of the Houston market. Best fairly price alternative to the airports in Houston gone and honestly not seen anything in the news. When they canceled all my bookings they just told me on the phone they were not making money in this market. Very sad.

The worst customer service Ive ever had. Prepaid for shuttle for my family no Shuttle waiting over an hour. 1st I was told 15 minutes then I went to 45 minutes and now its all the drivers are Notgoing to come . Asked to speak to a manager was told no asked her name its none of my business what her name is. My advice to all people do not use super shuttle. At the Houston hobby airport. Theyre happy to take your money and leave you stranded there

Do not use this service. Was going to Hobby airport and they called me at the last minute and stated they had no driver. The person that called was rude and indifferent to the fact they were leaving me without a drive. Contacted the corporate office and they did not care. I had to cancel my flight and ended up driving to Dallas. If you could give them no stars that would be my preference.

Horrible,Horrible, horrible. Driver was late to pick us up at home because they had no drivers (we had booked them several days in advance.) Fortunately we allowed extra time in the schedule or we would have missed our flight. Upon returning, we are sitting at the airport now for over 30 minutes waiting for them to find a driver even though they knew our schedule and told us to text after we got our luggage so driver could be waiting. We are the ones left waiting. NEVER again.

Bad Customer service!Do Not use! Pickup went ok to Hobby, but NO SHOW on return pickup Oct 26. Was told to find another way home and would refund money. Had to get a taxi to Webster - $46 with tip and yet to get my refund that was promised to be done within 1 BD it has been 3. Will also be reporting to BBB.

Do not call Super Shuttle if you need a drop off or pick up at Hobby Airport. Called the morning of the flight and said they didnt have a driver, then called back 20 minutes later and said they had a driver. Ok, got picked up and made it to the airport with enough time.Coming home had a reservation for a pick up at Hobby back to my house in Clear Lake. The person at the desk for Super Shuttle said no drivers were available and I would have to wait over an hour for someone to come and take me home.What is the purpose of making a reservation only to have them basically cancel it. Worthless customer service. Ended up getting a taxi.

Most unreliable service in Houston. Complete trash. Ended up having a family member pick me up instead. Dont waste your money on them.

Although I didn’t take the shuttle itself, the woman working was such a wonderful person and I’m very greatful for her kindness. I’m 16 and got stuck in Houston and I didn’t know how to get to the other airport from the one I was at. She helped me get a cab and when the cab driver couldn’t start his car after getting gas during the drive, she called the cab service to get help. I was very scared, but she made the experience a much less terrible.

The lady (and that is too generous) cussed me out because I asked a question. This happened at 10.20 am on Oct 5th at Hobby Airport in Houston.

Do not use supershuttle. Cancelled on us at 4a and we had to take 2 cars to the airport and park at front covered parking for $250. Look at all the other people here they have left stranded.

I have used Supershuttle 3 times this month and 2 of the 3 times they have totally screwed up the reservation. Getting to the airport on time is too important. Don’t risk it.

Set up a pickup from home only to have it cancel and they sent a yellow cab in its stead. The yellow cab mustve gotten bad information from them too because we didnt even have enough seats for all passengers and luggage. After the trip we arrive in houston with no shuttle even assigned after a 30 minute wait after check in, called again to learn a vehicle would next be available in another 25 minutes. Cancelled and made other arrangements instead. Thanks for failing twice.

I booked a trip online to take me from the airport to my hotel and back again two days later. When I arrived, there was no one at the customer service desk. I called the customer service phone number and was told that the shuttle will arrive in 20-30 minutes and that I would receive a phone call when the shuttle is ready. 20 minutes passed and I had heard nothing so I called back. I was told again that the shuttle would be there in 20-30 minutes. Well, thats what you told me 20 minutes ago. So I cancelled my trip and booked a Lyft instead for only $4.00 more than my Shuttle Ride. The only positive thing I can say is they gave me a refund.

I’m not sure about their drivers, but do not ask their customer service desk people anything at Hobby. What started as a simple question which was answered; was followed by a very snarky and side swiping comment by their agent on 3/23/19 I guess she didn’t think I would hear it. I ask what she meant by it and it escalated from there. I don’t have her name, but she is the unkept, grossly overweight, and obviously unrefined lady with the gold teeth working the desk today. I should have known immediately not to ask anyone with that attitude and appearance for assistance. What the hell is wrong with people when a simple “I don’t know,” would suffice instead of do whatever you’re gonna do just go? Who the f*** says that? I rarely stoop down to a persons level that wants to provoke arguments, but after an extremely long day, delayed flights, and being extremely tired I refuse to be talked to any kind of way from someone with no home training. Take your money and time somewhere else. For her to be working at their front desk the company has likely overlooked any previous behavior and doesn’t deserve your money.

One trip, two failures. Late to pick us up and almost missed our flight. No driver or van when we got back, but they said sorry and offered a refund for our prepaid and prescheduled ride home. Taxi driver was glad to pick up the fare.

I have used SuperShuttle on numerous occasions, some of my experiences have been okay, whereas some have been bad.Today, we ordered a SuperShuttle to take my brother to the airport. The time period for the shuttles arrival was 12:55 - 1:10 p.m. Because my other brother was waiting on an uber, we all went out front at 12:48 p.m. My other brothers uber came and took him, and so my second brother and I stood up on the pavement waiting on the shuttle. Around 1:05 p.m. my brother saw the shuttle turn out of a nearby street and head in the opposite direction of my apt. When I checked the map, it said Trip complete. Thank you for using SuperShuttle. I called in to customer service inquiring as to the vans status and they told me that the driver went to the pick-up point and no one was there. Really? -_- We had been standing up at the main entrance for what had been 30 minutes at that point, and there was no shuttle. He then said hed look to see if there were any other trips, that he could put my brother on, but then returned to the line saying that there were no other trips. So you are a shuttle business, with no other available trips to get my brother to the airport - okay then.I asked for the drivers name, the rep didnt have that information (although he was able to get information about the trip and the driver told him that he couldnt turn around because he was too far), I asked him to transfer me to someone who would be able to provide that information to me, he said that I would have to go online and get that information. I asked for a refund, he said that I would have to do that online. To be fair, he was very polite about the entire situation, but it was a very frustrating conversation considering my brother needed to be at the airport, and time was of the essence.I used to recommend my family and friends use supershuttle, but honestly, with the degradation of their service, I dont think I will readily recommend. In reading these other reviews, I realize that theres a trend of unprofessional behavior​ that they do not seem to want to address. Theres a culture where there is no accountability for late pick-ups, or not pick up clients at all. Its 2018, perhaps you need to reassess the way you treat your customers, because while we would love to give you our money, we would hope that you would do your part as a service provider.

I believe a ticket agent stole our credit card number AND we did not get a refund, as stated. We will be seeking further action.

Couldnt reach them by phone.

They stood us up for our ride to the airport...