In October of 2020, I purchased a 2016 Chrysler 200. At the time of purchase it was noted there was an issue with my Airbag Service light. They assured me that it would be fixed. I took the car back a few days later to get it fixed. The Service Department sent my car to a place called Euro Power. I got my car back, and a week later the Service Airbag appeared again. My car was sent back to Euro Power 4 additional times. It has been nearly a year and I took my car back to Don McGill today for the 5th time to have my Airbag serviced. It seems that the mechanic is tripping the sensor to get the service Airbag light to disappear hoping it will not reappear. They sent my vehicle to same mechanic 4 different times! I have asked Don McGill to exchange my vehicle with an equal and comparable value of another vehicle. I sent emails and heard nothing. This is bad business! I am truly disappointed. And I have been speaking with the Customer Relations Manager. She can only do so much. I dealt with her the last two times I returned my car.After speaking with GM Chad Mahaffey, I am happy to announce that my issue has been resolved. Chad is a man of honor and stands by his customers. I appreciate him bringing this matter to a just conclusion. Thanks Chad for all you do. And a huge shout out to David The Deal Hunt Asst. Sales Manager for his tireless efforts to resolve this issue. Thanks for your grit and determination.

Ryan Claffey was amazing and made the buying process easy for me! I am a first time buyer and I was so happy to walk in and be helped by him. Car buying is so stressful so it felt nice to feel validated and it wasn’t this all day process I grew up with. I would highly recommend anyone to go buy a car and work with Ryan Claffey.

6/5 Stars - I purchased a car from Don Mcgill on 8/21/21 and Belal Awad was the gentleman who made the sale to me. I am pleased that Belal was cooperative to my situation/needs and open ears to my budget. Belal helped finalized my perfect deal from well before closing to almost three hours after the dealership closed shop.Belal does not fit the “aggressive salesman” stereotype that I feared as I had came in. My experience went better than I had expected, and I’m glad to have had purchased a car under zero pressure and for a great price at that. Having good and ethical character in sales comes a long, long way.

Update: Lindsey quickly contacted me and rectified the situation in a very timely and efficient manner! When I returned to get my battery changed, Robert, did an amazing job at making sure he had everything he needed to complete the service.Changing my rating from 1 to 5Went to get a battery changed and decided to change my rear windshield wiper while there. I was told it would be a 2-3 hr wait which is understandable considering I didn’t have an appointment and it was a Saturday. However, I was never told or updated that there wasn’t any batteries available (which was the main reason of going). Had I known, I would have not asked them to change the wiper and would have just done it myself or waited to do it another day. After waiting the 3 hrs. I texted the number provided for an update on my vehicle and I immediately received a response. After checking out, I asked about the battery change and the lady at the counter had no idea about it bc it was not documented. She called Joey to ask and he called her back and left her to relay the message to me that there were no batteries. In my opinion, he did a horrible job at keeping me updated on what was going on and did not even have it documented that I went for a battery change. Had I not asked the lady, they would have never said anything. Livid is an understatement of how I was feeling that morning!

Had the pleasure of working with Amin and the team on 290 and they really stepped up and made me a good deal. Professional and thorough. 5 stars in my book!

Victor was very helpful in helping choose the right car that was meant for me. He is very patient and helps all his customers needs when purchasing a vehicle. I recommend going to Victor when you are looking for a new car. He will be more than happy to help you out and leave you with a satisfying result! Thank you for all your help Victor! Im loving and enjoying my new RAV4!

Our salesman, Charles Holiness, was friendly, professional and very nice to deal with. Nothing pushy or obnoxious about him…he was great! He also kept us up-to-date on the progress of our new (used) car as it was being prep’d. The only thing he couldn’t provide was lunch! Lol

Avoid Don McGill Toyota! This place will gouge you with ridiculous fees. My wife went to buy a Toyota Camry. The final priced shocked us! Don McGill added all sort of made up fees, like a “Hardship Fee,” on top of MSRP. Their final price came out to over $5K more than any of the other Toyota dealers in the Houston area. Simply going to any other dealership will save you money. Avoid Don McGill, they are a bunch of crooks out to scam unsuspecting buyers.

Great car buying experience! Thank you Lissa Sundberg and Binh Nguyen for my new car buying experience. Everything was done and it was done right. Both of you were exceptionally accommodating and your courtesy and your diligence go beyond your job description. I greatly appreciate it! This is my second time purchasing a vehicle at Don McGill and it will not be my last time! I have already recommend friends and family :) ! Awesome job!!

Very bad customer care especially service department. When ever it comes to sell a car they are so fast. When we call for service appointment they say its booked till next year so walk in. When walk in no one to help. Some one come to you after one hour with a attitude like we are slaves. They say waiting time whole day. So they thinking people dont have any other job? Just waste in their shop. Its rediculous service here... Be safe

Victor was a great help. He helped me exchange and find the perfect new truck for me. I am very satisfied and pleased with my new Tundra. Thank you Victor for all your help. I recommend him!

This was probably the worst buying car experience I ever had. Never going or referring anyone here. I felt the finance guy literally force extended warranty down my throat, especially that APEX protection GPS system. I know that my car has in-built tracker already, and he knows it too. I was so tired, so I had to agree so I could complete the paper work and go home. this was my third buying car experience and was by far the most stressful. I cant wait to cancel it in three month. I do love the Car, best car ever.

King Charles went above and beyond for us at Don McGill. My wife and I come here for the quality and service you can only find here at this dealership and King Charles is an exemplary example of that service. Definitely stop by the dealership and ask for Charles. Pro tip: stop by bucees and grab him a rhino breakfast taco and watch him transform from Charles to King Charles. Stand back and watch the miracles he can make happen.

1st time visiting Don McGill Toyota and had a pleasant experience. Our salesman Francisco Castillo was very helpful, friendly, and professional. Answered all our questions and concerns and was not pressured into buying. Ended up leasing a 2021 Toyota Tacoma. Highly recommend Don McGill Toyota and Francisco Castillo.

These guys are the worst. Just left there and they tried to sell me a 2022 Camry LE for $40k. I asked to see the sticker and dealer options. They said they didn’t have it. Not available. MSRP is $25k per Toyota website. There was a additional markup of $6000 due to market and economic situations. So, I’m asked to negotiate in the dark. I said, we’re done. Then they tried to hold on to my license and not let me leave. In the end, the guy had the audacity to tell me to come back when I’m serious. I told him I’m serious, you’re not. It’s insulting to be treated this way.Here is a lesson to you, young buck manager. People who have money keep their money because we spend it wisely. Just because you did your 411 on me and knew I can afford a car does not mean you come and try gouge me for money. Bad approach and bad tactics. And to not allow your buyer to see the sticker sheet is shady and not negotiating in good faith. Avoid these people at all cost.Oh.. btw, Francisco, my sales guy, was a cool dude. Not blaming him a bit. He did his job.

I just bought a car from this toyota dealer on the first of this month and being a first time buyer i was pretty nervous, i only hear bad things about car dealerships but im happy to say i had nun of that. I was very unsure and didnt know what to expect but my salesman Rommel took his time and helped me pick out the right car for me, he made the whole buying process really easy, no stress and thats really what i wanted out of this. 5/5 highly recommend if your looking for a whip.

I walked into Don McGill Toyota car dealership on June 19 and was immediately greeted by King, the best car sale person at Don McGill Toyota! He made the entire car buying experience easy and fun. He is very knowledgeable about cars and was able to answer all my questions and provided me with numerous options that fit into my budget and match what I wanted in a car. Working with King took the stress out of the car buying process and I personally recommended everyone to visit Don McGill Toyota and ask for King for the best car shopping experience. . Proud owner of a Honda Accord Sport !!!

Alan Espinoza was super helpful and accommodating. My vehicle needed alignment fixed and new break pads plus the additional maintenance, and he was able to coordinate all details plus got my car washed. Excellent customer service.

Our sell person Sam( Vietnamese ) was great and very helpful. My parents only speak Vietnamese so it was difficult for them to communicate. Luckily Sam was there to take good care of them and helped them purchased the vehicle they wanted ( Red Toyota Highlander ). This is our second vehicle purchased at this Dealership and it wont be the last.

Be cautious of Belal Awad. Came in with my mother to trade in my vehicle and keep in mind, my car was not in great shape, but very fixable. Only cosmetic issues. He told me that the appraisal came out to be $6500. We told him we’d come back the next day because something came up, and we did. We didn’t meet him because we did get there an hour later than our appointment, so he had to go to a meeting, but we were left with a lady dealer. We tried explaining to her that my car already got appraised, but she insisted that it was not in the system so they had to do it again. The process took a min, long enough for Belal to get out of his meeting and found us. He told her to not worry about it because they got it appraised the day before but again she said it wasn’t in the system. Very suspicious of him to give her a serious look to tell her to not worry, “he got it”. It gave my mother and I super bad vibes. Belal kept mentioning that $6500 is a good price for my car and that I will never get a better price anywhere else. Then, later, they would tried to sneak it to us that the appraisal was $6000, instead of $6500. I even did the fast appraisal estimate online, and the range would’ve been $9500 (being the lowest)-$11500 (being the highest). So how did they get $6500? Maybe he thought he could pocket $3k? I dont know. OH, and on top of that, they said my mom and I’s credit was “super bad” like excuse me?? How was it super bad? On the Chase app, it says I have 694 credit score, obviously I know it’s not actually that number, but CarMax explained that usually it’s 50 points less than what the app says. 640-650 is not bad. But I think they told us it came out to be 550? Again, super weird.Anyways, we went somewhere else after, Texas Auto Direct offered $9,500 for my car, and Carmax offered $11,500. Toyota Dealership really tried to lowball me and my mother and I suspect it’s because we are “women that don’t know any better.” Super sexist and super sus if that’s the case. I found it to be very unacceptable and shocking to say the least. Will never go back to this place ever again. 0/10 experience.

Alan Espinoza was really great! Took care of my vehicle, went above and beyond. Good to know there is still great customer service here, if you have any issues see him, your not just another number, he treats you like a priority!

I have bought 6 toyota Cars in the last past 8 years at DonMcgill, and I always was treated fair when it was down to business. Last week I went for a trade in and it did not work out well, 2021 Sienna XLC MRSP is $41000, their price is $46000 plus additional $5000 with the excuse that Toyota does not have production and they have a lot of demand and short inventory, they are washing everybody brains making customers applying for a vehicle that they dont even see, oh wait! They told me that there were 3 Toyotas Sienna coming the following week asking for a down to hold the car, besides I had to choose between gray and black color, but I wanted white color.At the end they wanted me to pay $950 a Month . For 84 Months... Do your math.Dont you ever believe them when they say Toyota finance will give you low interest, when you leave the dealership they keep calling you with more lies.

Dont waste your time like i did came to see a car listed at 14,900 i get here test drive the car go inside to do paper work and they tell me the price is 16,800 and they go and change the pricing on car gururs as well these are screenshots from when i saw it in the morning and after they switched the price wasted time driving here and viewing the vehicle.Picture 1 is a screenshot i took at 11amPicture 2 is a screenshot i took at 1pm after they changed price

So satisfied! Thank you for manifesting my dream truck! Francisco Castillo was so helpful the second he walked up to me at the dealership! He answered all of my questions & requests! The overall experience & support was very professional from Francisco! I will be referring my friends & family to him!Driving in my Toyota Tacoma 4x4 is a dream come true! Francisco made sure I got my approval & deal!

Had a great day buying a car for my teenage son. The salesman, Ethan Crist, was a pleasure to work with and made us feel very comfortable, he helped get me close to my budget and I was pleased with all the extra offerings from Don McGill. In addition, Jay in the finance department was super nice and made all the paperwork a breeze. Thanks for a great customer experience!

Excellent customer service from start to finish.I have been bring my car to them for the last three years and I live 40 miles away.Ivan, Ury and some of the service managers have been great. I misplaced an inspection document that was a few month back and they went to the back to find a duplicate copy - no complaints.Professional and courteous. I am a customer for life as long as I own a Toyota and I am living in Houston!

Alyssa May helped me and it was the best experience! She respected my budget, made sure everything was handled in a timely manner, and was very level with me and honest about what they could do for me. Very easy process and I would recommend asking for her, especially if you’re a woman or a first time buyer! It can be intimidating and she was honest and very kind. She didn’t overexplain or push anything on me. I’ll come back when it’s time for a new one!

This is my second time buying a vehicle from Don McGill Toyota and both times have been GREAT! This time I had a SUPER great salesman named Jose Martinez easy to talk to and he fought long and hard to get us a price we felt comfortable paying. So next time your looking for a new or used vehicle go check out Jose Martinez at Don McGill Toyota.

If you are looking to purchase a vehicle and want someone who is willing to listen to exactly what it is that you are looking for, and who works with you to find the vehicle that fits YOUR needs, then Trey Bullock is your guy!I was in the market for a couple of months; I shopped around online before facing the fear of going into an actual dealership. I received a great value for my trade in (which was my college car). Trey helped make the overall purchasing process as simple and transparent as possible. He is friendly, attentive, and patient.*The Management and Finance Departments were also very helpful and worked to get the best deal available.

I had a very interesting car buying experience in July 2020 when I went to Don McGill Toyota in the Katy area to look for a car.As luck would have it, I met a sales representative, Kingsley, who was available and very knowledgeable to help me find the right car for me. He was professional and his advice enabled me pick the car I liked and helped to smoothly finalize the buying process with financing.After everything was done, joyfully drove away with my new car. He often called me to check if I had any question or concern of any kind about the car.Kingsley and his team were exceptionally were courteous, accommodating beyond what I expected. Please accept my appreciation.

Just got my car from here yesterday from David “the deal” hunt! We walked in planning to look already but he was so helpful and patient and really helped us get the best deal that we couldn’t pass up on it. It was our first time purchasing a car without the help of our parents and David really help make the process easy.

Ask for Victor ruiz, makes the car buying experience less painful

I highly recommend Don McGill. I had an excellent experience with the purchase of my car. I would like to thank Jose Luis Piedrahita for helping me get the best deal on a car that fits my needs. Also the finance department was amazing.On a side note I would like to thank the man with the snacks and water. It really made me feel welcome. Also the service department is always on point and gave me my certificate for my free oil changes.

I have been going here for years. They always have good service and truly care about you and your car. How you treat your car is how it treats you. When asking for car service I recommend going to Alvin!

Such a great experience here at Don McGill! I had the pleasure to have David The Deal work with me and his approach was warm and as of a friend. He was very aware, responsive and helped me pick the perfect car for myself. Grateful to him and Don McGill. Great place!! I recommend anyone to come here especially to have David the deal work with them if your looking to buy a new car!

Excellent treatment that Joseyl gave us. I work very well, I get us a very good deal. Now we have a truck in a better version and at an excellent interest! We highly recommend it. Do you want a new vehicle and an excellent deal? Dont doubt Yoseyl is the right person ... Ask for him, we highly recommend him!

Fantastic experience!!! I went with a friend of mine here and I have to brag about the wonderful experience with David “The Deal” Hunt at Don McGill Toyota. She had her drawbacks about dealing with a car salesman with her past of being taking advantage of and I was there to make sure it didn’t happen again. Well David did not let us down. He was extremely helpful and kept a professional and honest demeanor throughout the entire process. He was able to help her find want she wanted within her budget all while making the process simple and pleasant. We weren’t rushed and didn’t feel like just a number. He even checked in with her after the deal was done. I must say that the quality of his professionalism, knowledge, helpfulness, and honesty lead me to sharing this review. As soon as I am in the market for a new car, I know I’ll be calling David The Deal.

My experience at this location was great! The whole staff is very friendly and polite. I’m really glad my husband and I purchased our vehicle here.Have to thank and give a shout out to Rommel and John in finance for his great service through this process.I’ll definitely will continue recommending this location to my friends and family!Thank you again Rommel for your great service!

The service department are amazing! They are so knowledgeable and kind. I was dealing with a problem of my Toyota Yaris since months because Toyota of Katy could not fix it, they were lying me. Don McGill Houston fixed the problem in three hours and now my car is perfect! Thank you guys! :)

Ive been coming to Don McGill Toyota at the same location (11800 Katy Fwy) for over 20 years. This is my 7th Toyota that I bring to this dealership for service and Ive been impressed with the level of service and customer care Ive received. At times when there have been service quality issues the management was responsive and addressed my concerns. A shout out to Mike Lester Customer Service Manager with impeccable customer care attitude and service quality delivery.

The best decision to acquire my car was visiting Don McGill Toyota dealer. The staff is very nice and helpful. Great costumer service. Especially my sales agent Francisco Castillo really helped me answer all my questions and concerns. The process was super easy, fast and exciting. Awesome Service. Thank you Don McGill Toyota team.

Jessie Gomez, I am thankful for your service from earlier this week. You were able to get my mother approved for the car that she truly desired, and treated her w/ great respect. You went out of your way to make sure she got what she wanted and then more. You are good at what you do and I will ten out of ten recommend my colleagues to come find you.

Eileen spared no expense at helping me buy this amazing car! It was an experience I would recommend again and again! Thanks Eileen!

Overall best experience I’ve had at a dealership! If you are looking for your perfect vehicle, I highly recommend Krystal!! It was my first time buying and she walked me through the whole process and took her time with me while making me feel cared for!She was very attentive to my wants. Find your new dream car here and ask for Krystal!! She was the best!

I was assisted by Jesse Gomez, and to this day he still calls and checks up on our purchase. Any questions we have had he will answer or points us in the right direction to get assistance. The entire dealership is a great experience, financing willing to go above and beyond to get you the best rate available. Truly a great dealer all around. Thanks Jesse for everything keep up the great work.

I would like to give a 5 thumbs up and appreciate Mr.Timothy Awe for helping me find the car I wanted and also going over and beyond in assisting me. Honestly this is my very first time buying from a dealer and also making a car purchase on my own. Mr Awe made my experience very memorable and he explained everything to me to details, he answered all my weird questions and also explained the detail of my purchase to me. I walked inside the dealership with the intention of just to look and see what they have to walking out with a good deal and a beautiful car thats made me smile from ear to ear. I thank God twice I was able to get him as a sales man and also to helping me our through the whole process.

I came in looking for a one of a kind car. I already knew Toyota is a good brand. When i came in i was immediately assisted by Fernando. I told him this would be my first car so it had to be special, he assured me that he would help me find it. Even though i was such a picky person, he was really patient through it, answered all the questions i had. And i ended up leaving not only with my one of a kind car but with a one of a kind experience. Best purchase ever! I would definitely go back to Fernando for my next car purchase!

I went in on an impulsive decision last week on Friday to be a new Tacoma. My sales guy was Jesse Gomez. Jesse was a great sales guy and was extremely prepared for all my questions. I left in just an hour and a half with a brand new truck and i love it now. Thank you Jesse for being a great salesman and a great person. I will be recommending my friends when they are in the market to Jesse Gomez here at Don McGill Toyota.

Alan Espinoza was a very fantastic customer service rep. He took care of my ordered of the visor and did a good job installing it. He’s the best customer service ever.

Reserved a test drive for a specific vehicle days in advance. Arrived on time and was told that the car was already sold. Was pressed to run numbers before seeing if they could find the car at another dealership. Said no, lets see if the other car is out there. It wasnt. Although its not the dealers fault that another car isnt out there, it was upsetting to take a long, expensive Uber to the dealership only to be told that the specific car I reserved with them was already gone. A call or email wouldve saved me the time and money. Also, the people werent very positive. They werent mean, but they werent excited or upbeat. Seemed nonchalant about selling me a car, like my business didnt really matter. Maybe it doesnt. Overall, bad vibes. 2 stars because the facility was clean.

I worked with Alyssa on buying our new family vehicle. She was very helpful, answered our questions and got us a great deal! She was amazing!

I had a great experience here. The staff was friendly and helpful. Kenneth Brown and Lupe Barrera went above and beyond to help me get into a new truck.

They always take such good care of me. They even did my state inspection so I can get my registration sticker. Always call to let me know what’s going on.I recommend Don McGill to all friends and family

This dealership looks really good ! I came to pitch my services on photos and videos for their inventory and Romario Bento was very nice. Very nice staff and professional. Come to Don McGill Toyota !

My mom and I went in a few weeks ago and were helped by Francisco. To say our experience was amazing is an understatement. He made sure he did all he could to make sure my mom got what she was looking for and she was able to get the Camry she wanted with his help. Thank you for your great customer service, I definitely recommend y’all take the time to stop by. You won’t be disappointed.

I love this dealer Alex is the best n as well as Oscar every time I go they take care of me to the best after I had a bad experience at joe Myers Toyota which I will never step a foot in again I stopped by don mcgill Toyota m Alex and Oscar was polite very nice n gets my car in and out on time I will recommend them to anyone who takes their vehicles there

My decision to purchase my Toyota Camry was made easy by Mr. Kingsley. The process was made simple, fast and straight to the point. He is one of the most honest sales person I have ever met. My experience with Don McGill finance was great because Mr. Kingsley made sure all the paperwork and information need was submitted. Mr Kingsley is a GREAT asset to Don McGill and he should be recognized for his dedication to great customer service.

I took my Rav 4 Hybrid in to Don McGill Toyota for a recall and while it was there, they also did warranty work which I did not know was needed.Everyone was friendly and helpful.I especially liked Ivan, the Service Rep who helped me.He went above and beyond in making sure that everything was done as needed on my car.

Don McGill is the place to go for a new Toyota. Having bought a lot of vehicles in my past, this has been the best car buying experience I have ever had. Jesse Gomez did an excellent job selling me the vehicle. He answered all my questions and understood and fought for the deal that I wanted. What really sold me on this place and will make me a customer for life is the finance department. They went above and beyond and I cannot express how great full I am to them. I truly feel that this dealership has the best interest of the customer and that’s what makes them so successful. I highly recommend this dealership to anyone in the market for a new or used vehicle.

Don McGill is the dealership to be at when looking for a new or used vehicle. I highly recommend this place to anyone. They provide one of the best customer service from any dealership i’ve been in Houston. Ask for Ali, he did an outstanding job selling me what is now my vehicle. He really did a great job at answering my questions, selling me the car, and just providing great customer service overall throughout the whole process. This has honestly been the best car buying experience I have ever had.

Great shopping experience with Austin. Was able to provide me with extensive information regarding my purchase and left no doubt unanswered. He is excellent at following up with me, even after the purchase was completed. (5 out of 5 truly.)The overall experience was marred once the financing details had to be discussed. Initial prices that were discussed were all of a sudden changed as I was handed off to manager and then a financing specialist.The financing specialist tried to sell me on additional warranties that did not interest me. He made very valid points as to why I would benefit from purchasing the warranties, but I knew what I wanted and was keen on opt-ing out of any additional warranties. We went on for about 2 very exhausting hours, until he finally relented. A process that should have taken around 45 minutes was prolonged unnecessarily.All in all, they were willing to work with me and locked me in at a great rate. The back and forth left a bitter taste, but I get it, the associates need to make quotas and are just doing their job at the end of the day. I think this type of dynamic needs to improve across the organization.

This is by far the best car dealership! Everyone is so professional, they make purchasing a car very easy, stress-free, and not so time consuming. One of the best Sales rep. (Mr. Joseph) which I purchased 2 cars from, my daughter purchased her car from, and so did my son and several of our friends. So if you are looking to purchase a vehicle go see Mr. Joseph he is always willing to do what he can to get you into the vehicle of YOUR choice.

For the Pros…Dealer was awesome while purchasing vehicle. Sanad was very polite and excellent to work with during the purchase of the vehicle. Sanad also, was very helpful to ensure vehicle was repaired. Had vehicle less than 24 hours and molding on top was coming off. Kenny in finance was very helpful and courteous.Purchased additional accessories for the vehicle. Robert in service and Carlos in parts were awesome in helping and showing how everything worked once installed.For the Cons…Have had the vehicle 5 weeks now and no car loan. Have called 3x to try and get this straightened out and no one has returned my calls. Would really like to get this straightened out.

Bought a used 2018 Tacoma. 4 days later a brake light and turn signal were out. Another week after that, the battery died.Even if the used toyota you buy is certified, take it elsewhere for an inspection. It will be worth the money.When my truck was finally ready on the day I bought it... there razor blades and dirty rags still in the car from whatever they were doing to it while I was doing paperwork.

I want to say this place is a top-notch organization. Jesse, Eloy, and Leo were very helpful, professional, and friendly individuals. They took out all the stress associated with buying a new vehicle and did what was in their power to make a deal. I will recommend this dealership to all my family and friends who are in the market for a new whip! Thank you guys for making my recent purchase of a 2021 Toyota Tacoma an enjoyable one! God Bless you all!

We want to congratulate you, you really have the best sales consultant, Daniela Alcantara is undoubtedly super important for our community, she has dedicated time to each athlete in our softball league, and i believe without hesitation that she deserves all the stars 🌟

Bad practices. Hostile, dishonest and just plain rude.

The purchase experience was great from start to finish. The problem I had so far is that I have been waiting for the license plates and sticker to arrive for 3 1/2 months!!! Needless to say my temporary plate expired a month and half ago. I have been calling since my temporary plate was about to expire and I was told it was taking longer because of covid. Ok, fine, I called a few more times and same thing, I was even told my temporary plate was extended because of it. I guess that was B.S. because just this Saturday I get a letter from the dealer with a check for a refund for the license plates and sticker. The inspection was NEVER done at the dealership! Thats why they couldnt order the plates. I couldnt believe it. I had to go get the inspection and go to the court house to get my plates and registration myself, wait for 2 hours to finally get plates. Not very professional by Don McGill. Make sure if you buy vehicle from them, that they at least do the inspection before it leaves the lot.

I purchased a Lexus in December with the help of John Handy and Chris Rhodes. They made the experience amazing! I was able to take care of a lot of the business over the phone, and when I came in they already had the car pulled out for me, and the paperwork ready to go. I was in and out in about an hour. Unfortunately my car was totaled out 3 months later from a car accident, however I went back to John and Chris to purchase my next vehicle. They worked with me, and made sure I got a car that I LOVED! They stayed in communication with me the entire time I was looking for my next vehicle

Erik Joj and the entire service team was especially courteous and helpful when I brought my 2017 Toyota in for service. I will certainly be coming back here for my future Toyota service needs.

I really enjoyed my experience buying my car there. Ethan Crist went above and beyond to help us every step of the way! He is so personable & customer oriented. And Mr. Leo Donoso really explained the whole contract so we could understand it. I love our car! Recommend Don McGill Toyota at I-10 @ Kirkwood.😊😊😊

Joseph Hadi was beyond amazing as a salesperson! He made the car buying process very smooth for me as a first time buyer, and helped me get into a vehicle that exceeded my expectations! I am so thankful and highly recommend Mr. Hadi to be the salesperson you go to when purchasing a vehicle at Don McGill Toyota Houston!!

Victor Ruiz and Fernando gave me an exceptional excellent service from the beginning of the purchase of my vehicle to its delivery.They were polite, helpful and went extra mile to deliver my vehicle. They made very bit of the transaction so easy and seamless.I had a great experience with Toyota through them. I will recommend more clients to Toyota because of this exceptional service. You guys are the best. What a great experience.Thank you.

I took my car to get the tint redone because it was bubbling and it’s under warranty. I haven’t had the car not even a year. I dropped off my car on July 28, 2020 and got it back on July 30,2020 with tint in worse condition and with additional damages done to my car interior.So, I took my car back for a second time on August 4, 2020 to get the work done right this time. I was told the car was ready for pick up on August 8, 2020. Then, after thoroughly inspecting it I noticed more damages done to my car and the tint is still bubbly and streaked.I used to have so much trust in this dealership and was pleased with their customer service but this being the second time they do not do a job well done really worries me.It clearly shows they do not have qualified personnel working in those departments as their job has been done very poorly and it shows.Lissa, was very helpful but the car didn’t get inspected thoroughly before calling me and telling me it was ready for pick up.Now I have to take it back for a third time so they can fix what they damaged the second time. There shouldn’t be any interior or exterior damages done to my car. The tint job is a different topic. If it’s bubbly then it would explain the job wasn’t done right but for them to burn / melt parts of my car exterior and scratch my interior door panels I have a huge problem with that. Why is that necessary ?This is not going to keep customers coming back to this dealership when they are ready to upgrade or buy another vehicle.This is very disappointing and very time consuming to say the least.

Daniela Alcantara is the best at Don McHill Toyota, her attention was completely professional, always looking for the best business option for me and my family. Daniela, thank you very much for your great service.

This is your typical dealership. Not bad on wait times for services, the paperwork was super smooth. The people were kind and generous, theres even a fridge with free water? Amazing. Gracy absolutely stood out to me. She spent time to look at my needs, my wants, my options, and factored everything into choosing the perfect vehicle for me and my family. Gracy is by-far the best salesperson Ive had in years, very casual to talk to, super professional and all about business. Beautiful personality which made me and my family comfortable and not like they were trying to force a sale on us. Never thought Id be a Toyota owner coming from a family of Jeeps but here I am, happy as Id ever be. Gracy definitely made the visit a 5 Star experience.

My car purchase at don mcgill Toyota of Houston was stress free. Mr Timothy awe is my sales consultant and he was patient, Nice and I really appreciate he time. It was a big surprise for me because I went in to look for a car didn’t know I was going to leave with a car Toyota Avalon 2016. I just wanna say a big thank you and keep up the great job. And I promise I’ll be back soon to bring my mom to get a car. I am happy and hereby recommend him to anyone who needs vehicle to ask for Mr. Timothy. Thank you.

Unfortunately I did not qualify this time to be able to buy a car with you, but I will be back soon, Daniela Alcantara did a great job, she took the time to explain me and show me my options, she is the best of Toyota

Don McGill Toyota and Jorge Del Sol made it so easy for me to find the perfect car fit me and my families needs. I am so satisfied with my car, my monthly payment is comfortable, I am also confident in the coverage Jorge recommend for me I am worry free with my car. Thank you so much team, y’all are amazing, please keep up the good work.I love my Toyota, it was my first time buying one and I think I cannot change back.Thank you Jorge Del Sol & Don McGill Toyota

Alan Espinoza was so helpful! He was knowledgeable about my vehicle and fixed my A/C filter.

Don McGill service never fails to disappoint. Mike, the service manager and Ivan, my service rep, are always helpful and take care of any issues I may be having with my car. I willingly drive across town because I trust these guys to take care of business. Thanks again!!!

Best Dealership I have came across. Their hospitality goes above and beyond just like their customer services compared to any other Toyota dealership. Eileen is phenomenal as well as every other employee here!! Highly recommend coming here for your next vehicle purchase!

This dealership is one of the best dealerships I have personally dealt with. A friend of mine had his vehicle serviced here a few years ago and had a wonderful experience and recommended me to check them out. I spoke to Ali Aboudawoud over the phone and he was very helpful in answering my questions about a Camry I was looking at. He was kind, courteous, and insightful. I would definitely recommend this dealership as well as speaking to Ali.

We had a very good experience with Don McGill Toyota. Greicy was very friendly and was able to get us the best deal for our trade in. The times Ive gone to get service done on my car, the employees are always quick, friendly, and very organized. I highly recommend this dealership for your next car purchase.

I came in to check out a few vehicles because I was in need & I went in with my guard up not wanting to really talk to anyone until I had to! Fortunately I was approached by Krystal Sanchez who gave me the best car experience I had ever had!! She was not pushy or sneaky like most sales people she helped me from beginning to end and not one time did she make me raise an eyebrow (which is very easy to do)!! So if youre looking for a great car buying experience make sure you ask for Krystal Sanchez she is the absolute best saleswoman I have ever worked with & Im sure anyone else can expect the same genuine help!! I will be sending all my friends & family her way!

I give the 5 Stars to my Sales rep Austin for going above and beyond to assist me with the purchase of a vehicle. When I pulled up to the lot he was the only one who greeted me and there were a matter of several sales rep on the curb just talking. Austin listened to my needs and worked diligently to get me the deal as close to possible as my desires. This young superstar deserves a promotion.

For many years our family has used Toyota for its quality, but Daniela Alcantara came to improve our buying experience, great job🤗🤗🤗

My experience at this dealership was amazing! Krystal is a very knowledgeable when it comes to the cars. She was able to list all the features and details the car offered. She has a great and professional demeanor. Thank you for the help with the car. 10/10 if you need help go to Krystal!!

FRAUD. They tried to pull a blatant bait and switch. I received an unsolicited purchase offer for my vehicle from this dealership. It was their official letterhead and everything, even a hand written note from the sales guy asking me to call him asap.My car is in great condition and ultra low mileage, 18.5k miles for a 2018. I took time out of my day to go in and they came back with $25,000, almost $5k less than their formal offer of vehicle purchase. You can look at the picture for yourself, they even hand wrote in confirmed next to the dollar amount!Theyre buying this car from me so they can sell it to someone else and make money, right? So if youre buying a car and youre the one they want to make money off of, imagine what tricks theyll pull with you if they did this with me. They tried to tell me we dont send these out, its a third party, but once again its their official letterhead and the salesmans handwriting.

I will like to thank Jose Pena for making it easy for me to get a new vehicle. He was very attentive showing all the options for the vehicle I was looking for, great at explaining the difference between them and giving all the time needed even though it was close to closing time. I am very grateful because I was able to find something even better than what I expected and have always gotten good deals thanks to Jose. Highly recommend!!

Jose Martinez was very nice and helpful. He was able to get me a decent deal on my new car and even followed up a week after. The price exceeded my original budget but I’m overall happy with the experience purchasing at DonMcGill.This dealership offers lifetime power train warranty on Toyota new vehicles - another important reason for me to make the decision of purchasing here.The only thing that wasn’t 100% happy - is the interest rate I got. I have excellent credit score and for sure wasn’t expecting the rate to exceed 3% but it turned out to be higher. Although it’s not like the dealership can decide the rate. So still 5 star for the experience. But keep in mind when you negotiate the price, confirm is it with the rebate discount or without.

Alan was very helpful when I came to get my maintenance done for my car.

We had a smooth experience with Victor Ruiz! He was friendly, helpful, personable and everyone else worked as a team to make our dream become reality. Thank you!

Hi, where do I start with my experience, it was so amazing and Alyssa May was the most helpful associate I’ve been with. She exemplified great customer service and sales skills during my experience. Whatever y’all are teaching her, keep it up because she amazing! I recommend stopping by this location and asking for Alyssa May and you will not be disappointed!

My experience with Don McGill Toyota has been ongoing. The relationship grew as a result of me wanting to maintain the friendship with my original salesperson. Never have I cared to do that before. It changed when I met Lissa Sundberg. She was so good then that they made her a manager. When I return for service, I always touch base with her, despite her now very busy schedule. I know if I am ready for another purchase she will be right there to help again.

I had the best experience at Don McGill. I wasnt 100% of which car brand I wanted and when I first went in I felt so comfortable, but I still went to the other dealership after I left.Adam N. was an amazing sales guy for me and took the time and effort to make sure I knew about all the safety features and different things on the vehicle.Asst. sales manager Chris was able to work with me and made sure I felt comfortable with the pricing and was in a good place.My finance guy Kenny was AMAZING! He was great to work with and even though their main thing is to make sure all the paperwork is in order and warranties and extras are in place.All around each person I encountered has a great attitude and a smile on their face. Buying a new car can be a very stressful situation especially when you dont know completely what you want, but they worked their magic and it was great.I will definitely use Don McGill again for my next vehicle.

Last week I bought a large Toyota SUV at Don McGill. Thanks to the exceptional customer service provided by the Internet Sales rep Krystal Sanchez the whole experience was a breeze. She and her manager positively surprised me with a no hassle, straight to the point sale transaction. From drive testing to financing, all aspects were covered flawlessly.

Went to DonMcGill and met my saleswomen Daniela. She was very professional and carismatic. Made the process very easy and got me out of the dealership in under 2 hours. Thank You for everything

Krystal Sanchez best out there! If you’re looking for an AWESOME and intelligent sales woman go find her!!! She was so helpful in finding my first car and I’m so grateful with her because she took the time and dedication to help me find a good deal! Definitely the best you won’t regret it!

I went to Don McGill Toyota hoping to find a great deal on a car. My salesman, Ali Aboudawoud, was very helpful, knowledgeable, and kind professional. He walked me through all the options they had and didnt pressure me into making up my mind. Overall, it was exceptional experience and I got a really great deal. Definitely ask for Ali if you ever decide to buy here.