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Apple Towing Co. (Houston)
2030 Holmes Rd, Houston, TX 77045, United States
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Apple Towing Co. (Houston)

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Li
Review №1

Fast, friendly, flat bed towing done right & used caution in Loading & unloading my Lexus to not damage my vehicle. Experienced professional driver & will recommend them to any one needing the quality service that I was provided by Apple towing today! I will use this service again if needed.

Re
Review №2

I had to get my car towed, which was on the freeway. I did not have to wait long at all before that came. The gentleman was nice and made me feel comfortable. I would recommend this company.

Ji
Review №3

Great service got me out of a jam when no problem and they were on time

Ac
Review №4

Person was very helpful and nice had his face mask on but did not make me put one on lol

Ni
Review №5

Very professional staff--Rico was very apologetic about wait time and set-up the first available wheel lift for me. Mark V. Also called me on his way and was so professional, so timely, and SO helpful. I know who I’m calling in the future!

Sa
Review №6

The tow truck driver was very careful on lifting my BMW onto the flatbed. I/we appreciated this very much.

Te
Review №7

Our vehicle had its catalytic converter cut off & stolen from our from the parking lot of the hotel we have been staying at for the last years.(We do not have any family here and the only friends live in Alvin . We are here because of my husbands Bilateral lung transplant.)When we needed to have our vehicle towed, the garage we were going to use, recommended APPLE TOWING.When a reputable garage, like AAMCO TRANSMISSION, on South Loop West, recommends a company/service to ITS OWN customers....you better use it because they want the best for their customers.They were right. APPLE TOWING was: fast, and their employee was very kind, respectful, clean in appearance, and very careful with the handling of our vehicle.I will use them again, if we need to AND I highly recommend them....TO YOU !!!!

Mi
Review №8

This service was the best by far, hands down! I’m not a local of the Houston area, so breaking down on the interstate was the worst position to be in when having to share my location. I was so flustered and the operator didn’t give up on me even after I hung up on her because I couldn’t tell her my location, she called me back just to ensure that I was safe and that the help I needed was on the way! And my driver was the absolute best and he didn’t give up on me either and made the experience even more bearable for making me laugh my whole ride even with the situation at hand. Thanks again Apple Towing, you will always be recommended if it’s up to me!

El
Review №9

The driver was so polite and very helpful. He was knowledgeable about what my part was was very good at updating me on ETA. I was very appreciative of his thoughtful nature to take care of my vehicle. I would recommend this guy 100%!

An
Review №10

My driver has great skills getting a car off of the truck when the car doesnt operate because my clutch went out in my car.

Cr
Review №11

I had the pleasure of using this company via my insurance and the driver was amazing! He even took me to two rental car places to help me out. He was very friendly, professional, and helped with towing my car. I would definitely recommend them to anyone in need of a quick tow. He also came pretty quick from the time I called. Thanks for outstanding service!

Ma
Review №12

John was great. Very professional, and knew his stuff. He even stopped off to check on me when he saw me later.

Su
Review №13

The tow driver was courteous and professional. Only problem was with dispatching. We’ve told them repeatedly to notify us 15-30 min before tow truck arrival because we are not at the vehicle. However, both times we got a call when the truck had actually arrived. The first truck couldn’t do the job so he left without telling us. We rushed to the towing location just to find out the appropriate truck would not be coming for another 90 min. Asked the dispatcher again to give us 15-30 min warning prior to the tow truck arrival. But again we had to rush there once the tow truck had called upon his arrival. The truck driver was nice and did a great job once we rushed there.

Da
Review №14

Even though the Geico wait time was long the gentleman was very nice and got me and my vehicle to the destination safely .

Mi
Review №15

I ordered a tow but didn’t get it until the following day because they say the tow truck that was supposed to come broke down n I didn’t find out until I called them. They didn’t call me. When tow truck arrived the next day, he was nice. I guess they just are busy! Glad my vehicle was at my house And not stuck somewhere else, I needed it towed to car dealerships auto repair shop. Wish it was more organized but it eventually got there.

Ka
Review №16

Norman was the towing operator.He could have been more personable and exchange a fee more words as I was standing on the side.It is important for the worker to build a repore with the customer.He needs to be friendly.Apple Towing did show up in a prompt time.I appreciate that.Thank you

G.
Review №17

Came to my house picked up my 2021 Tesla Model Y and took her to the service center. Did a great job very nice.

Ca
Review №18

Did a great jobVery professional and friendly

ph
Review №19

The guy came in and hook the car drive to my house.Professional guy. Good service.

Cr
Review №20

This company is very professional with top notch customer service from the dispatcher to the driver. I don’t remember the dispatchers name but the driver Mark Van was awesome. He’s full of compassion and I’ve never witnessed a Tow Driver to be so nice. He’s definitely an asset to the company.

Do
Review №21

My driver, Robert, ended up getting to my car early so I wasn’t there and I had forgotten the cross street of my car’s location. He drove around and found it. Very helpful and considerate. Highly recommend.

KA
Review №22

I like the friendly service I received. I was stuck on the side of the road in my 18 wheeler he came and I was out in no time. Raphael thanks for making me feel comfortable to talk to you while getting the job done. Highly recommend this company.

Je
Review №23

Communication with the dispatch was perfect. Driver was on time and professional. In addition, the driver helped me troubleshoot the problem with my car. Highly recommend Apple towing.

Ed
Review №24

Apple Tow truck driver was absolutely the best customer service provider.Very good communication skills, very,Very respectful, very helpful and accommodating .His words of wisdom and encouragement even made my day fulfilled, because of his help made me to even forget that I had missed one day job.I appreciate you.ThanksEdith .

Sc
Review №25

The driver that showed up was courteous professional and took care of my vehicle as if it was his own. I highly recommend Apple towing. These guys get an A+ rating from me

Be
Review №26

Prompt and polite. We always stress if service techs can find our address and parking garage. This guy was awesome.

Ma
Review №27

The company contends that the driver came to my house to tow the vehicle which did not happen because Tesla informed me that because I did not know the date I took delivery they were canceling! Secondly the 13th had us going through a Cat 1 Hurricane and Tesla was informed many times that the drivers side door will not close!!! The whole thing has been a mess between the lack of communication mostly on behalf of Tesla! Now they want me to pay 100’s because of the sheer incompetence!

Ca
Review №28

It took a very long time for the tow truck to arrive (1.5 hours+) but once he arrived he made quick work of loading the car and towing it. He even parked it for me in my tricky driveway. Capable, safe and courteous

Ny
Review №29

After the long wait, the service itself was rather quick and efficient. Average rating but would be higher if I didnt have to wait 2 hours for them to arrive

An
Review №30

My car had a bad battery, my car insurance covered towing and apple towing was dispatched. The estimated time was 2 hours - which they arrived on time. The guy was very professional, nice, and knew what he was doing. If I had to recommend a towing service, I would recommend them to others.

se
Review №31

Great company! Myservice truck broke down on me and I called apple and they were there in 30 minutes. Tommy was great! He knew exactly what he was doing. Very professional and friendly guy.

Fr
Review №32

I was stranded on the highway and Mr.Mark came through and towed my car and parked it professionally in my parking spot 💯💪🏿💪🏿💪🏿💪🏿💕💙❤️

Th
Review №33

Was stuck with a F-650 30 ft long truck and craig with apple towing came by very quickly, was very professional in all manners and was enjoyable to converse with on the ride back to my shop location. I’d highly recommend using this business for your your light duty to heavy duty towing needs. If possible ask for Craig the man is a beast at what he does

P
Review №34

The employee they sent out was kind and informative. He was concerned about my comfort and safety. He quickly had my spare on and me on my way.

La
Review №35

All I Can Say Is Thanks!! I Called And Other Towing Companies, Did Not Come And Rescue Me.... Was Able To Get Off The Highway Of Being Broke Down And Made It Home Safe.... Will Definitely, Be Calling You Guys Again When I Need A Good Towing Company!! 💪🍎✨

Fr
Review №36

I was in the middle of the medical center in Houston when all of a sudden my car breaks down. Turns out the timing belt snapped, but any-who I called many tow truck companies in the general area that I was in and by far Apple Towing had the cheapest price compared to all of them. $121 to go from Houston to Pasadena was a fair charge, compared to $200 which was what another tow truck company quoted us. Now the only thing that was troublesome was the waiting for the tow truck. 2 hours for it to arrive was not pleasant, especially during the Texas heat from 7:00-9:00 am.But besides those 2 problems I would recommend this tow truck company.

Ch
Review №37

I scheduled a tow pickup a day in advance. They never showed up. I finally canceled the pickup after waiting 4 hours. I’m a pretty patient person and don’t get thrown sideways over minor inconveniences, but 4 hours of my life were lost due to their broken promise. My mechanic called another wrecker service and they arrived within 15 minutes and charged me only $60. Less than half what Apple Towing’s price.

Mo
Review №38

I’ve used Apple Towing for years now and they have always given us great customer service. And today was no different Francisco one of their call center representatives called to get my credit card information and was such a delight to speak with. Would highly recommend Apple to anyone needing a tow.

Ch
Review №39

Great customer service. The drive was friendly & everyone I spoke to was cool & cheerful.

NO
Review №40

Great service was rendered via Apple Towing Co. 💪🏾 I have had the privilege of utilizing this service at times in the past. The scale of towing for this company; is everything from your conventional passenger vehicle🚗, all the way up to commercial and industrial P.I.T. 🚛Speed of service was impressive. Courteous staff and employees. Very professional.

Ma
Review №41

Great team helped me with my classic car. Car is under repair and would not start. The Apple team helped me push the car on and off the truck and into storage. Great service!

Br
Review №42

My employer has used Apple a couple times and I used them for my personal vehicle yesterday. Price was good, great service, professional driver and they arrived sooner than expected. Everything you could ask for from a tow company. Highly recommend Apple. 🍎

J
Review №43

Arrived on time to pick up my truck that was broken down. Driver was friendly and respectful also he treated my truck like his own. Tow truck was very nice and clean. Thank you for the excellent service. Appreciate your help today.

Mo
Review №44

Very helpful and extremely nice and professional. Fast response time

Ul
Review №45

The tow Driver named Norman was a true joy to work with, hes a true professional! Took care of my vehicle like it was his own.thank you sir!

An
Review №46

They were excellent & timely. The driver was extremely courteous. I very much appreciated the customer service.

Ca
Review №47

This was the worst experience ever with towing! I was originally told that they would be there in an hour. Then we get a notification that it would be another hour! 2 hours waiting for a tow in Texas heat is not pleasant, especially with a young child.When my husband called he was told that the guy was picking up another car nearby and that he would be there soon. So I can only assume that he decided to pick up the other car after the hour that we were told and then he picked up ours! That is unacceptable.

An
Review №48

Everytime I have used them they have came in a good amount of time and did what was needed and most importantly no damage to my cars great service will always call on them

Ch
Review №49

Great service! Robert was very thorough and caring with my car. He was professional and a great help!

Sh
Review №50

Ray was very accommodating and arrived promptly as estimated. Great service🙌🏾 I know who to call if ever I need services again.

Ke
Review №51

Im thankful for the service. The representative was efficient.

La
Review №52

Extremely satisfied with the promptness and friendly service that we received! Would recommend this company to anyone!

Le
Review №53

The young lady arrived and immediately went to work. Her greeting was pleasant and her service was second to none! I was highly impressed. Thanks again Apple Towing.

da
Review №54

I was kept updated on every step of my service...I didn’t have to guess about any aspect. The communication provided throughout was superb. I was in distress and the dispatcher and driver both sensed my feelings and both expressed compassion. I knew I was in good hands once the driver arrived. He was professional, worked swiftly and made me feel safe as he got me and my car safely to my destination. The service was timely, safe and professional. I highly recommend.

Kr
Review №55

Last Friday, I was stuck at Harwin Auto Storage trying to get my sons totaled SUV towed from the lot. I called at least 6 companies, including trying to use Amicas towing service. No one would help me. I finally called Apple close to tears. I spoke to dispatcher, Ricco, who was so kind and helpful. He reworked his drivers schedule to get to me first since I had been waiting out there alone for close to 3 hours. Ronan arrived fast after calling to give me his ETA. He was wonderful. That lot doesnt make it easy on tow truck drivers. The cars are practically stacked on top of each other. I hope I never have to go back there! Ronan did an amazing job. He and Ricco were really my guardian angels that day. Highly recommend!

Br
Review №56

It was definitely a rough day and not only did the person on the phone go above and beyond, so did the driver. Ive used them before and it was a great experience then, too.

Au
Review №57

The guy was very helpful and efficient. He didn’t take long to figure out the problem, fix it, and give us much needed information about the problem. After being led astray and discouraged by 2 other services who basically did nothing to help, it was a blessing to have Apple Towing come and save the day!

Do
Review №58

My tire was blown out and I was left on the shoulder of 288. The tow guy came over to my car to help tow it to the nearest tire shop for free. Once I told him that I had a spare tire and jack in my trunk he offered to change it for me and for free!!! He towed my car to the nearest gas station and proceeded to change my flat tire in less than ten minutes. He was a lifesaver and super helpful!

Sh
Review №59

Apple Towing is always the best. I dont even bother calling my roadside service providers because they take forever to show up and I never know what tow company (using that term fast & loosely) will eventually arrive or what condition their vehicle or equipment is in. No worries with Apple. Top notch, every time.

Li
Review №60

My experience with Apple Towing was excellent.Kirk was prompt on May 28 and June 17th. He was very helpful in helping us arrange the 18 wheelers and trailers. I highly recommend Apple Towing. Ask for Kirk!

Ch
Review №61

Robert was kind, courteous, and helpful… I can’t say enough good.The experience was easy from beginning to end.

Ca
Review №62

Tow truck driver Remus has excellent customer service skills and made sure that my car was taken to a location that could help me.

Cl
Review №63

The driver was very professional and caring. He went above and beyond to make sure I was safe. He even gave me a ride to work. He truly was an angel.

Vi
Review №64

The gentleman was very professional and explained how towing works. Give me great towing information.

Fe
Review №65

Technician was great however I did wait 50 min more than the ETA provided to me.Overall all good!

Ti
Review №66

The wait time was pretty long—90 minutes—but both the phone staff at dispatch and the driver who eventually made it to my car were ready to help me in any way I needed.

Jo
Review №67

Tommy and his trainee were Is experienced and courteous excellent hands to have representing your company.

C
Review №68

Brian, my tow trucker drive, was on time, courteous, knowledgeable, and a true gentleman. I rode in the tow truck to the dealership, which was very clean, comfortable, roomy, and well maintained. I felt very safe the whole ride. Thanks again, Brian!

Ne
Review №69

I regret not getting the drivers name, but I learned he’s from the Virgin Island. He was quick and professionally friendly.

Mr
Review №70

Ray was early and very professional. He took care of my vehicle and made sure it arrived safely to my mechanic. A1 service!!

Je
Review №71

Great, friendly service. Good advice, helpful. Even dropped my husband off at home on way to the body shop because it was on the way.

Sh
Review №72

They were no where near on time but I’ve tried to be mindful of the weather. My driver was excellent

ru
Review №73

The guys were really hands on they talked me through the process they was quick and also very nice Thanks for you guys help 👍

Gl
Review №74

The Apple Towing Company experience was exceptional. The technician was very knowledgeable and professional with above average bed side manners. He explained the problem and provided the solution. I am a very satisfied customer.

De
Review №75

My car died on the feeder of Beltway 8 and was blocking traffic. I had to call the police to help block off the lane I was in and my insurance company said the tow truck would take 75 minutes to arrive. Thankfully, the driver was there in a much shorter amount of time and he worked fast, was kind and helpful, and professional. I was grateful for his help in that stressful situation.

Pa
Review №76

On running late received several calls notifying me of delay. Great job 👏🏿

Ma
Review №77

If you want it done right and you want it done on time call these guys!

Ra
Review №78

Great personality and very knowledgeable; a professional nonetheless!!! Arrived before estimated arrival time and was to the task! Would recommend Laniece to anyone

El
Review №79

Tommy, the wrecker driver was very POLITE n certainly PROFESSIONAL, got me n my truck safely to my destination. Kudos to Tommy 👍🏼

An
Review №80

My sons car just stop working as he was Almost Home. It was about 3:30 in the morning. By the time we called geico it took a while to find someone that could service at that hour.. Your guy was the only one that responded at that hour of the morning and I cannot tell you how much I appreciated that. His name was Zavier and he was very very nice very prompt and he even came an hour early!

A
Review №81

Bill went above and beyond to help me out with a nightmare car situation. Honestly he was a saint. Not something one would typically hear about a wrecker driver but absolutely true here. Use this company for your towing needs

Je
Review №82

My tow guy was absolutely great! He was polite & we had great conversations as we got stuck in accident traffic for a while on our way to the dealership! Id use them again for sure if I ever get stranded in Houston again! Thanks again Apple Towing Co for taking care of my needs!

Ka
Review №83

The driver was so courteous! I’m a paraplegic and they helped me in and out of the truck! It was the best service I have ever used! Highly recommended!

Ed
Review №84

Great service. They even did me a favor and gave me a lift home after we left the car at the shop. It was late night. So fantastic service..

Ja
Review №85

Driver was nice and polite and did a wonderful job. The company does not keep their promises Driver was sent out 3 hours later than my scheduled appointment. I had to call twice and my insurance company had to call twice 😒.

Ly
Review №86

Mark Von was great and had an exceptional attitude! He was the epitome of excellent customer service ! I would definitely recommend Apple Towing to any family, friend, or stranger because of how well he represented the company as a whole !! Top Tier Service for sure!

ch
Review №87

Was hauling a loaded 48 pneumatic catalyst trailer when the auto transmission in my freightliner went out. Was given 1.5 - 2 hr window for a driver when it was less than an hour, driver was very professional and knew exactly what to do. Thank you for such great service and professionalism.

Le
Review №88

Professional and very helpful. On time and skillful.

Re
Review №89

Wrecker driver was excellent he helped me carry my things inside the building. Was very helpful and I would recommend his services .thanks

Ki
Review №90

The driver was very polite and professional. He called to let me know when he was 10 minutes away and arrived on time. He was very careful with my vehicle and he was very nice to talk to. He asked what the issues were with the vehicle and loaded it up in a timely manner.

ti
Review №91

The driver was very professional & courtesy. I would recommend this company.

Te
Review №92

I called n was able to get out of the water so I called back n canceled their service

Ge
Review №93

Driver -Ronnie - was AWESOME! Very personable and professional.

Ca
Review №94

Called my insurance roadside assistance and Apple towing took the job. Was given a wait time of approximately 90 minutes and they were there in half that. Navigated around very well, driver was friendly and professional. Overall very positive experience

Th
Review №95

The tow truck driver was phenomenal. I think his name was J THE GREAT. I was stuck on the road and he was there within 10 mins.

Pr
Review №96

The driver was quick and efficient and great company.

Tr
Review №97

I just want to say thanks for the recent services I received from you guys. I was in a bind and called 20ish towing companies. Apple towing was the only one that answered their phone and then promptly showed up to jump my truck. Ray was the one that helped me out and was professional as can be. Much appreciated and thank you.

Su
Review №98

Very friendly driver Rapheal was very professional and on time service.

JJ
Review №99

Great experience.. very polite driver .. 👍

Ju
Review №100

There very nice polite,very professional at how they handled there stuff.

Information
100 Photos
100 Comments
4.8 Rating
  • Address:2030 Holmes Rd, Houston, TX 77045, United States
  • Site:http://appletowing.com/
  • Phone:+1 713-383-6200
Categories
  • Auction house
  • Towing service
  • Auto wrecker
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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