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The Diamond Hill at Westheimer
9411 Westheimer Rd, Houston, TX 77063, United States
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The Diamond Hill at Westheimer

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Be
Review №1

If I could put zero stars if I could. Well, first, the amount of packages Ive had stolen off my doorstep is Ridiculous AND the office wont allow packages to be delivered There to prevent theft. Second, MOLD. I went thru gallons of bleach. Third, NOISE. The walls are so thin, I was rooting for my unknown neighbor to throw her SO out, asap. No, I dont feel that way because of any yelling but because of the normal toned CONVERSATIONS I could hear. A cardboard box would afford more privacy. This place is just Bad. Shady characters wandering the complex at all hours, I felt completely unsafe. And forget getting assistance from the Management. They were not only unhelpful but rude and condescending. Just ugh.

Sh
Review №2

I have lived in this complex for over a year and I’m comfortable !! I would call the office when I needed any repair or service. I am really grateful to the staff, they are friendly and helpful.We have to be honest. All of them so professional especially the manager Chonah, they really do their best to help the residents with whatever they can.I wish them a good luck.Thank you all.Shaymaa

de
Review №3

I love a peaceful environment and the staff is super friendlyThe pool are open and cleanThe maintenance always finish with their duties on time.

Je
Review №4

Just renewed my contract for another year.. I use to stay here back in 2012 and no lie the front desk was horrible. But this new team is different specially Ms. Aryonna she is nice and take cares of things. Just like any other apt things happen. Every time they do they are fix with in the same day..

Hi
Review №5

The staff from Diamond hill are awesome the guys really help to find my right apartment.

br
Review №6

The leasing staff is wonderful!! I came in looking for an apartment and they worked with me in moving me asap on such a short notice. My home was very clean and everything worked perfectly fine. The community is pretty quiet at night which I like! Overall my experience has been a positive one and I definitely see myself renewing.

Ro
Review №7

The diamond hill staff has been nice to me working really fast and doing a great job

Je
Review №8

I have lived here for over a yearIt is not so large compared to other properties so the noise its a lot lower as far as NeighborsThe neighbors here are great friendly so is the maintenance department they respond immediately because again its a smaller complexI seen them invest money into the property to improve it tremendously from safety all the way to remodelingDuring the pandemic and even now the office Personnel is amazing their attention to the community and especially to the renters is more than you can ask for.I recommend it highly if you want to live in peace this is the place to be

Ad
Review №9

Loved Mrs. Aryonna!! worked with me despite my background, so far so good. Easy move in and everything is done electronically. I will be putting updates as the lease continues.

Po
Review №10

NEVER HAS A/C OR HEATER OR RUNNING HOT WATER! DO NOT MOVE HERE UNLESS YOU WANT TO LISTEN TO GHETTO COUPLES ARGUE THRU THE NIGHT NO SECURITY OR BASIC NESSISTIES LIKE HOT WATER EVER SO OVER LIVING HERE LEASE COULD NOT BE OVER SOON ENOUGH 3/4/21 (WE ARE NOW 3/10/21 AND STILL NO HOT WATER 6 DAYS LATER FROM MY FIRST REVIEW BUT THEY GOT MY LIGHTS ON SATURDAY...

Al
Review №11

There’s no secret to how terrible I thought these apartments were . But overtime they have improved A LOT. Stephanie has always been a great help to me. Very genuine and tries her best to get the job done. Everyone else is awesome as well. After 6 months of living here I can finally say that I am comfortable and it’s starting to feel homely. Thank you all for working with me and making it a better home for my children & I!

La
Review №12

Aryonna helped me SO much with my move in. she answered all my questions and made my process easy for my first apartment. so far i love it. & my place is a pretty nice size lots of space.

Te
Review №13

Thank you to Aryonna for helping me with my new home. Everything is perfect I love it . I would totally recommend to everyone. The whole office& outside staff is awesome .

Al
Review №14

Customer service is great! Stephanie is great leasing consultant, recently helped me renewing my lease, highly recommend to anyone. All staff always help in a timely manner

Ba
Review №15

This apartments are horrible they dont get things done on the same day.i just called last Friday spoke to a lady who said i was on there list to get things fixed its now been a week. come to find out i wasnt on the schedule. Which is frustrating. Horrible just horrible and i lived here 4 years no ratings from me not including no star ⭐

re
Review №16

Me and my husband Andrew have been at Diamond Hill apt four years they always been very nice and helpful they always work with me and my husband Andrew .Thank you to Erika for all the help and her attention.

Da
Review №17

Recently moved in and I would like to say thank you Aryanna for helping me get my apartment. I love a peaceful environment and the staff is super friendly . I highly recommend if you want to live in a peaceful area this is the place to be.

An
Review №18

Amazing place to live. The office staff is welcoming and always answers any questions I have. I would definitely recommend living here.

to
Review №19

Been here for a year loving the place, have a new lease this year. Stephany is the one that help me out through everything and she’s a grate person and a grate help. If y’all are looking for a place to rent to relax this is a place to be.Once again I’m thankful for Stephany for all her help step by step process.

Jo
Review №20

Nice community, maintnance si getting better. The property si looking much cleaner.

Ch
Review №21

Friendly helpful, Staff always has a smile on there face.Great place to live .

Zo
Review №22

The girls/guys work hard at taking care of the tenants and property. They are always available to listen to your concerns and take action.

Sc
Review №23

Erica is the best, best!! I have never met someone so helpful and kind. Not only do she tend to tenants, she go the extra mile to make sure you’re satisfied with service! Very professional, highly recommend.

Br
Review №24

My name is Brielle Gillis I am a resident here at the diamond Hill and Westheimer I have been almost a year in January. I must say that as I’ve been here my love stay I have truly enjoyed my living conditions the leasing department is phenomenal they are very fast and speedy when it comes to taking care of the concerns that we have as residence. I have first-hand witness how the apartment complex have truly Remained as it was from day one when I moved here a family friendly apartment complex. I mean who can beat being on Westheimer what you have access to not only Walmart but to Be able to shop at target. Who can beat it. Overall these are some phenomenal apartment homes to live I would recommend anyone here if I was able to give them 1 million stars I would just because of their continuously outstanding customer service and respect the show to the diamond Hill it Westheimer community.

Ki
Review №25

To whom it may concern the beautiful ladies in the office are amazing always there for assistance and are on top of there daily jobs I highly recommend residing at the DIAMOND HILL COMMUNITY ITS BY FAR THE BEST IN HOUSTON THANKS FOR BEIN MY FRIEND!!!!!!......

Sh
Review №26

Im curious to know who it is thats responding to reviews. If you know there is an ongoing problem (s) on the property then why havent you taken action to correct them ? When you continue to lease to problem people then the apartment doesnt feel like a home anymore . This place seems like it would qualify as a halfway house . When you allow your tenants to disturb others with loud music and fighting then you shouldnt be advertising this place as a place to call home . This isnt home . This is a war zone and it continues to only get worse . You can put the best paint on a house and make it look nice but when it has termites then the house will eventually crumble to the ground .

Je
Review №27

The Diamond Hill on Westheimer is a nice place to live. They have affordable housing to all who are interested which includes all bills paid. The leasing office staff is courteous and professional who always treats residents with respect. They are located on the 82 bus line surrounded by restaurants, shopping centers, grocery stores and fitness center. I recommend them to anyone looking for affordable housing in a nice community.

Ri
Review №28

I have lived at this complex for years and I do not plan on moving anywhere else. The staff here has amazing customer service. They are very helpful, Erika always has a door open to the residents and Stephanie is very sweet when needing anything. At times they go out of their way to help me and I am grateful for that. Thank you all!

Er
Review №29

Im going to give this property a five star! Mangers, leasing agents, and maintenance are an awesome team here!

Au
Review №30

The staff is so friendly!! Excellent service.Aryanna was very helpful and friendly.

Ea
Review №31

Hello. Ive. Had a great experience since staying in Dimond Hill Apartments. Office managers are extremely nice, And if I need anything done they will do thier best to help out inanyway. So I myself will give a good rating on these apartments. Thanks.👍

Li
Review №32

HORRIBLE! Would give 0 stars if I could. I have water leaks in the bedroom, restroom and inside the shower itself. I’ve had maintenance “fix” this 5 times already. Clearly they cannot fix any water leak because it’s gotten worse. It sounds like it’s raining inside my apartment. Also, there’s always roaches and other tenants are loud. Will NOT release.

Ro
Review №33

Good attention

Ja
Review №34

I love my apt. here @ Diamond Hill, the ladies in the front office have a beautiful spirit inside and out, always there willing to help the residents in anyway possible. Oh the maintenance men and women, are off the chain as well.

Sh
Review №35

Sorry place to live. Im so glad I finally moved out of that place. People constantly fighting. Noisy people. The traffic on westheimer sounds like it’s coming though the walls and my apartment was half way down the building on the 2nd floor. There are a lot of shady people living there. It’s a “felony property “ Several housing programs that have tenants living there. Broken beer bottles everywhere in the mornings. The gates have been fixed several times only for the tenant to break them within a day or two. This should tell you the kind of people that the property is leasing too!!! Drive by and look at the condition of the balconies and the clutter on them. The place has roaches so bad that I even tried industrial strength pesticides and that didn’t even work...lol Buyer beware!!!

Ed
Review №36

Been living here for 3 years and the staff here is amazing.Aside from taking care of the property they always have goodies for the residents ❤

tr
Review №37

Worst apartments ever. I had mold in my apartment and the manager told me to call the City of Houston to fix my mold problem. So I was recording her telling me this. I called the City and they told me they will come out and investigate and oh behold my apartment had mold in all the room except the kitchen. I had a hole in my roof from the mold. They took so long to do the repairs that the city made them move us to another apartment while they fix my apartment. That apartment had mold. They then told me I could break my lease with no charge. Then today I find out they said I owed them over $6,000 we was there for almost 6 months and never late on our rent. Its more to this story on how they started to harass me because I called the City when the manager told me too. I have recordings and pictures of what the manager said and the mold in my apartment.I have more pictures but it will not let me post them. Please save your family and find else where to live. They are really nice when you are applying but when its time for work to be done they are not nice anymore.

Ma
Review №38

Great place to live especially for those of us who need a second chance to be great!

Da
Review №39

The Diamond Hill on Westheimer is a very convenient place to stay. I love my apartment the staff is very friendly thanks to Aryanna for helping me find my new home. The management is great.Would totally recommend😄

Al
Review №40

Staff is very friendly . Very good place to live .

Ah
Review №41

Thanks a lot. The best place ever to stay in. Best management. Thanks a lot Stephanie for doing more than needed. Really appreciate it

Bi
Review №42

I have been living here for a year and half now . The apartment complex themselves are quite i don’t have any issues with environment. The staff is nice, and friendly they try to help but they need to get better at management. Work orders take days to be completed before I would call and the issues would be done the same day . Now it takes them a whole week before they even take a look at the problem I have had to leave work early because they can’t find the key to my apartment just It’s ridiculous. I’m currently just fed up with having to put simple house chores on hold because appliances are not getting fixed in a timely matter. From one day to another the apartment maintenance staff went to trash.

Ph
Review №43

Roaches everywhere heater not working in Apt 131A we just moved here a couple days ago and its not a promising place to live in

Wa
Review №44

Excellent customer Service, me and my friend moved in recently and we are very please with the apartment. Love the area. Ms. Ana is very attentive and responsive with our requests. I have never met someone so helpful and kind. i recommend this place to all my friends. Price is good. I like this area we are close to everything. Great value.

Pi
Review №45

I been living here for 2 years i never have any problems at all. In till this last 3 months the apt is getting so stupid about the parking spot . You can’t park at the Front of the leasing office . So if I have a Visitor where are they going to park ? Can someone tell me ? STOP WAITING UR TIME ABOUT THE PARKING SPOT !!!!! CAN Y’all FIX APARTMENTS AND THE LIGHTS IN MY ROOM IT BEEN A MONTH ALREADY.

Ha
Review №46

Don’t ever think about it ..service is ridicules prices are horrible

Br
Review №47

The residents have something to do with the community but they dont have anything to do with the fact that my apartment is leaking in the kitchen and bathroom and maintenance has not been over to fix it. Or the fact that my bathroom closet door is hanging off the hinges. Maintenance actually came by, said they were getting a part and never came back. Management sucks. Point. Blank. Period. They spend more time planting flowers and bushes than they do fixing the things inside of the apartments. The A/C sounds like an old muffler but at least its working now. It was out for almost 2 months. There were roaches before I even got comfortable in my apartments. There are refrigerators that they pulled out of apartments a month ago that are still in the parking lot. The floor guard in my kitchen have come completely up. $25 for parking isnt that much but I refuse to pay it to some raggedy apartments.

An
Review №48

Descent place to live in. Been here for the past 5 months. No infestation of any sort yet. If you try to keep it clean, it stays clean. Quick service and response if asked for maintenance. Neighborhood is safe. Just a little far to get to downtown but that still makes it a five star rating

Ja
Review №49

The staff at Diamond Hill, are so helpful with the needs and concerns of the residents. The ladies in the front office, are so beautiful inside and out, theyre always willing to help you with your requests, concerns, and needs.

Ma
Review №50

Sonic cheseburger on Texas Toast bread cut in half, add egg and Tater Tots and a mixed route 44 tea are lemonade 🙌

Ja
Review №51

These apartments are HORRIBLE ! I would not recommend anyone to spend a penny here not even consider it. The management is UNPROFESSIONAL, LAZY, and have bad communication. I am currently leasing with them and Im currently counting down until my lease is up. I have been complaining about a leak in my apartment for MONTHS. I literally had to threaten to sue in order for them to come and drill a whole in my ceiling and place a piece of a BOX in the area. The box has been in my home for over a month! Also, they steal packages that are delivered to their office for the residents. Save your money and go look for a good home somewhere else.

Pr
Review №52

ERICA IS THE BEST SHE IS AMAZING ALWAYS THERE TO HELP MAKES ME LAUGH 😂 THROUGH THE BAD AND GOOD TIMES ALWAYS MAKES SURE IF I NEED ANYTHING DONE SHE DOES IT WITH NO HESITATION WITH OPEN ARMS NEVER MADE ME FEEL UNWANTED OR UNWELCOME SHE IS THE BOMB 💣 NO DOUBT I CAN GO ON AND ON BUT IM NOT HERE TO WRITE A BOOK 📚 😂 ERICA ERICA I WILL MISS YOU.....

Di
Review №53

All Bills Paid Apartments are an affordable rate. Stop by and meet the new staff. We are working very hard to meet all your housing needs. Please stop by the leasing office. We are celebrating Valentines Day with Great Move in Specials. no Deposit and for our Residents stop by to meet us and listen to all your requests.

Bo
Review №54

I have been a resident here since 2018, the staff always makes me feel at home, they are great people to be around. They are like family and I love that type of atmosphere, that is why I choose to live here.

le
Review №55

This place is awesome!! The property manager Luis took his time to explain my lease and was very honest, respectable, and knowledgeable when I had questions. I will definitely enjoy living here and I will recommended it to all my family and friends!!

ki
Review №56

Stephanie is an awesome consultant. She is very helpful, awesome customer service and great sense of passion, kind and considerate.

Ra
Review №57

I just move in and its a great place all bills included the service its good. There is a few issues but they fix then quickly. New personnel is great

Ca
Review №58

This place is absolutely horrendous, I’ve found heroin needles and dead rats inside the complex. Dumpsters smell like piss and there’s black mold in air vents. Will be calling health inspectors

ki
Review №59

DO NOT MOVE HERE!!!!! I DO NOT RECOMMEND THIS PLACE AT ALL!! I GOT MOVED INTO AN APARTMENT INFESTED WITH ROACHES!!! THE LEASING OFFICE IS SO UNPROFESSIONAL. THEY DONT CARE ABOUT ANY RESIDENTS THEY ONLY CARE ABOUT THE MONEY!!!

Br
Review №60

Dont even think about moving here, poor management, dirty. The worst apartment in the southwest ...better choices just down the street..Anything over 2 starts review its paid for..They are so lazy if you look at each single review its copy paste.. its seems the manager only works on Monday 🤣🤣🤣🤣🤣

El
Review №61

Very nice place! And office staff very nice the assistant Liliana very nice sweet person always with a smile! Makes you feel comfortable!

Im
Review №62

The rudest management I have ever seen in an apartment industry. If you don’t believe on this comment and move into this place, you will regret through out your tenure here. Infested with roaches and trash every where. Plus parking is a problem, they will tell you they trying to change reserved parking to open parking but never happened. New manager is a joke. Try yourself or turn around. So many better option available around this area. I have been paying rent on time and living there for a year and this new manager (joker) threatens me and my wife to destroy our credit while she doesn’t have any credibility. Shame on the management, I wish I can report them.

Os
Review №63

Great place! I just stopped by and Liliana was very nice and helped me get the apartment. Everyone in the office has great customer service.

Ed
Review №64

Anna the management staff is very rude, and she rented apartment to me which has mold in the vent and paint was used to cover apartment smell. Roaches, and strong odor everywhere.**In response to owners reply: Sorry but Im not coming to the office. Its already too late to fix things because am moving out. When we tried to work things out with the management our complaints were ignored. This apartments standards dont meet the DOH code for an apartment to be lived in. So hope your not reported and DOH come to inspect the mold in your vents.

EH
Review №65

Very happy to move in this apartment. The apartment is nice and clean. Marta the leasing agent took care of everything and she is very nice.

Lu
Review №66

All bills paid and I like that. Event if we cannot control our own AC or Heat. The Service of the new Staff is great. They care and do listen to our requests and concerns

Sa
Review №67

Im not happy living that this place theu over charge. I wouldnt mind paying what i oay if the apts were worth it. Gates are broken down literally hanging on the hinges. Our car gate rarely works. So with both of those not work it brings in a lot of sketchy people who dont live here. Work orders always take days to weeks to finish they never turn the heater on when ita cold. Management lacks communication. Overall just not a good place i would really like to call there head office or coorprate.

yo
Review №68

The office staff is Great. Mrs. Ana is very kind. Maintenance is Fast and efficient.. un renewing with no doubt 😀 Thanks for this new crew

Nk
Review №69

I live in apt 226 and I’m overwhelmed with what you guys are doing in this apartment. Things have changed for the best and I’m giving you guys a 5star because you have done awesomely well in this apartment.Mr Luis the new apartment manager is the best thing that has happened to this apartment and I seriously hope you guys are not transferring him to another apartment any time soon because I’m sure a lot of people including me will move out if he leaves. His professionalism, sense of humor and attentiveness to complaints is overwhelming and he attends to issues with immediate effect. I really love his team and I recommend promotion for him (Mr Luis ) because I have never seen a manager as good as he is in my life. Diamond hills apartment is always neat all because of him unlike the former management that left. God bless you Mr luis, God bless you diamond hills, God bless America 🙏🏽

Sy
Review №70

Thank you Sharon Rembert, Current Property Manager; for all your dedication and due diligence of providing exemplary management skills while managing this property! Good Luck on your next jpurney and remember you will be greatly missed! Thanks to all of ypur staff who continues to provide excellent customer service!Sincerely,Sylvia Bonham-Smith

To
Review №71

Just moved in and Mrs Martha (leasing officer) was very helpful. The moving in was smooth. Nice customer services

Kh
Review №72

So if you buy stuff online then dont come here because they just said no more packages or not being received. Its the ups, and USPS problem now... thats really unprofessional and instead of blaming people not coming to get their packages so if you like your packages being here do not come here.

Le
Review №73

This place costs way too much money for the crappy treatment you get from administration. The residents dont make it any easier. The price is simply too high for the experience of living here. I would probably give it a better rating if the rental price represented the type of complex this place is...almost ghetto.

ma
Review №74

It is a palace of paradise. most of them addicted for its beauty. I always try to visit that palace when i am free. I am very happy to find that kind of palace.

na
Review №75

I will not talk about the apartments and the range of services provided by the department.I will talk about management and my question is why management is switched from better to worse then to worse??!!.We lived here more than two years when the manager was an Indian woman of origin and then came a manager from Salvador and was very good very loving and cooperative and raised the level of the complex.After that the staff was completely changed and was really the most misunderstood, unprofessional and uncooperative !! I wonder why the senior management does not take action against them and change them or give them training courses to teach them how to deal with the customer, how to smile, customer satisfaction, problem solving, serious work.Many complaints have been filed against them and many have left the compound, because we pay money for convenience and not vice versa. Note that I did not mention cooling and heating problems that have not been resolved for more than a year and in both buildings (A & C).And the door of the front and rear garage is disabled sometimes for two months, etc. There is no time to mention everything!!!! Invest your money in a worthy place

Ma
Review №76

The latest leasing Agent showing apartments is very kind. I will come back to lease. Office was quiet it was a good sign.

An
Review №77

I just got to Dimond Hill! Beautiful property Nice and brand new staff. Stop by and meet everyone is very Nice !

Ru
Review №78

My family and I have been living in this property since November 2017 ...we are very happy living here .. everyone in the leasing office is very professional and nice the property is well kept the pools are nice and clean I would recommend this apartments to live in

Ar
Review №79

I have been living at this property since 2016 and since they change the office staff I have seen a huge difference. I just renewed with ms. Ana is very friendly and helpful.

Lu
Review №80

Come meet the new staff @Diamond Hill Apartments in leasing office. We all be here to overcome any concers or issues you all may have. We want to listen and make your living better!!!👍💪👊😊

Pa
Review №81

All the place smell like pee. Parking is full of holes, when it rains those holes fill with water and is dangerous drive over the area.Apartments have roaches problems that pest control cant fix and the staff is very rude and unprofessional.Honestly if you are looking forward to move here, first ask for a tour inside the complex, after that you decide.

M
Review №82

It is in good position front of wrstheimer quite and stuff are helpful also they have rush reapond regarding any issue in your apartment

Lu
Review №83

Nastiest roach infested place I have ever lived. It’s like the ghetto projects but instead of being cheap it’s 1200$ dollars plus 50 for parking. The staff is useless and rude, move somewhere else. They keep responding to bad reviews with the same basic template. I complained to both karya and Diamond and nothing happens. I will have to find an attorney to get out of the place it’s not safe and it’s too nasty for my new born. Criminals live here. So many roaches bc people here are nasty and the spray pest control use is nasty. I also stepped on glass in the back parking lot that went thru my shoe and cut my foot there is so much glass on the ground because people drink beer and it gets broken m. I’ve already ran over glass and had to replace my tire but now my foot has a nasty scratch too.Someone pls sue these people.

Al
Review №84

Nasty place I live around 2 years and I regret I’m to leave before out of the apartment they really nasty

Yv
Review №85

There is no way in hell this place could get 5 stars!! I’m 100% positive that management wrote those 5 stars reviews themselves. This place is truly a DUMP! Nothing works they control the heat and air there is a serious roach issue, water issues (only burning hot or freezing cold) no such thing as warm water, paint is peeling in EVERY room there is about 20 layers of paint on top of each other and the weight of all those layers have finally given out and I’m quite sure there is some asbestos under some of those layers. The stairs an parking lot is always filthy and dirty with trash, beer bottles, fast food and you wonder why there is a roach epidemic going on!! They don’t care about nothing but this $1200+ rent each month but won’t do repairs for the money they are receiving. Security gate is always broken no security nightly like they promised when you signed the lease, tenants outside loitering and drinking alcohol all hours of the night. Save your money go elsewhere because this place SUCKS!!

Sh
Review №86

Worse place to move on Westheimer. Staff is rude and maintenance is even worse. We’ve had nothing but problems since we moved here. AC doesn’t blow that cold. They have a gnat problem and expect you to pay for the extermination. Please believe the bad reviews because I don’t know how they have any good ones. I wouldn’t suggest moving here unless it’s your absolute last resort.

JC
Review №87

The apartments are really good my family and I live here and will renew our lease this year for the second year. the staff are so nice.

Ja
Review №88

Love the apartments here; maintenance does a GREAT job and takes care of the issues as soon as they can!I definitely recommend this place.

Th
Review №89

Love the apartments here; maintenance does a GREAT job and takes care of the issues as soon as they can!I definitely recommend this place.Thanks

Ju
Review №90

The office looks great. New faces and i like it. Hope it’s for the best. Ok

De
Review №91

This place is horrible!!!! Below are 3 reviews, 2 from current employees and 1 from a previous employee who still works for the same management company. Of course they arent going to publicly say their place of employment is crappy!! Roaches, trash(including management), cars getting towed for no reason and incompetent employees top it off!

Mi
Review №92

They are super dirty, the laundromat its super dirty and dusty, the public spaces smell like urine there is flying roaches all over the place, the administration only cares about the money and they dont clean. When theres floods the power goes off and nobody at the administration does anything. And they want people to come live here but the dont exterminate. Its really sad the situation on those building because they are located in a really good place.

le
Review №93

I have lived here 14 years I come in at different times because I work and Ive never had anybody bother me no one sitting around waiting to rob somebody its a nice place nice people live here and I really dont Im not scared for anything but no at any place you live is going to have problems finally gets fixed and is that you know I like my apartment I do I would want to live anywhere else

Br
Review №94

Awesome & friendly staff that are there for you whenever you need them! Not to mention the great location close to a shopping center with a target and much more!

N
Review №95

I just love how the staff from the office keeps writing reviews for this dump. Keep trying Diamond Hill Leasing. This place is a hellhole. It needs to be burned to the ground and rebuilt. I wonder where Karya Management finds their employees, they certainly are the icing on the cake at this place!! Update 07/25/17: I received a request on Linked-in from Diamond Manager Karya Management to stay in touch.

Pi
Review №96

DO NOT MOVE HERE!!!! This place is horrible! Management changes every week. No one picks up the phone. They dont fix anything and on top on that, the apartments ARE MOLDED!!!! They should change the name from diamond hill to hell on earth

St
Review №97

I use to be a resident here and I enjoy my stay here.I only reason i move was because of my husband job. I have refer a friend here ans she is till living here.

M
Review №98

The staff is the worst, I know they don’t want to work and are extremely lazy but do your job, what are you getting paid for? They installed a new cooling/heating unit, this thing is BRAND NEW and we’re still being left in below freezing temperatures and hot heat because they’re always trying to fix something...THAT IS NEW. There’s sewage and plumbing issues especially in this unit I’m in. This place is nasty, unloveable due to extreme heats and everyone in that office are cons, if you go to their higher up Denise she’s just as worse. Melissa is a horrible person, nasty attitude, and shouldn’t be anywhere near customer service. The office staff is incompetent at best. Gate is always broken, trash is everywhere, mold, water seeping under that fake wood flooring, paint peeling, broken glass from beer bottles from the drunks who live here (I wonder if they actually do background checks). Where I first move here they said they have security but you never see him, he used to be around but I guess they ran out of money.You’re changing people luxury rental prices to live in a dump. I’ve gotten an attorney since they ignore me and I’m working on a formal complaint with Houston Apartment Association, and reporting Karya property management to the BBB.Melissa, you lack empathy, I know you don’t care but grow up. You are a grown woman with a nasty attitude, pretend like you care I know it pains you to do so but try. How are you an office manager and as rude as you are?I’m getting out of this lease one way or the other and I decided to go to the legal route since the attorney I have found has seen pictures and evidence of this place and the health hazards it has. Please don’t move here, if you want to pay a bunch of money go to a nicer complex who isn’t ran by KaryaAll five stars reviews are either a load of bull, they were offered something, or they’re somehow friends with the staff. Let’s be real there is nothing great about this complex and they know it.Karya and the office staff are pure trash who will be getting sued.

ed
Review №99

Moving to Houston hadnt been easy, until I landed in Diamond Hills, the staff are friendly, efficient and unbiased, I love living here and recommended to all.

Jo
Review №100

This place has gone to hell . The property is trashy . Youll regret it if you move here . Constant fighting in the parking lots . Broken beer bottles everywhere in the mornings . They dont care who they lease to anymore . A resedent had a fire in her kitchen and it damaged several units . She didnt have insurance which is supposed to be a requirement . The property has several felons living here . This is not a safe property to move to if you have children . There are people running around the property from apartment to apartment screaming and yelling and fighting .

Information
32 Photos
100 Comments
3.3 Rating
  • Address:9411 Westheimer Rd, Houston, TX 77063, United States
  • Site:http://thediamondhillapts.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb-listing
  • Phone:+1 833-394-8458
Categories
  • Apartment building
  • Apartment complex
  • Apartment rental agency
  • Condominium complex
  • Condominium rental agency
  • Real estate rental agency
Working hours
  • Monday:8:30am–5:30pm
  • Tuesday:10am–5pm
  • Wednesday:Closed
  • Thursday:8:30am–5:30pm
  • Friday:8:30am–5:30pm
  • Saturday:8:30am–5:30pm
  • Sunday:8:30am–5:30pm
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