I have gone to the same therapist for over 3 years and she was GREAT! The front desk staff and manager Heather are very immature and unprofessional and would never be allowed to come into contact with a customer in any other place of business. Scheduling is a nightmare. Avoid at all costs

CJ at the front desk is helpful, pleasant and good at her job. She was able to assist me in every way. Andrew was my therapist and I must say he was the best hands down therapist Ive ever had. I will be loyal to this location only now. Great job team!!

Best place in El Paso!!!

Friendly staff that was so patient. Andy was great.

I have had nothing but the run-around from the management at this location where I first signed up. I was mis-guided as to whether or not to keep my membership active because I knew I was relocating to a part of the country that did not have a massage envy. I have been a paying member for over 10 yrs. One frustrating issue that became a pattern was most times when I called with a genuine question or concern regarding my membership, I received confusing or conflicting information. In addition, Ive submitted by termination of services agreement and its yet to be signed and returned to me. I have phoned and spoken with two managers on separate occasions and sent more than one email to request a signed copy of the termination agreement to zero results. BUT I DO CONTINUE TO GET CHARGED!!IVE had to dispute the charge and will follow up on other courses of action as to protect other consumers to have to go through similar tactics of running a misleading and fraudulent business.

Summer and the staff was fabulous, customer service way above other locations of ME! A positive experience that encourages me to stay with ME.Brian is an excellent MT, I had a great massage that helped my specific needs. Id like another, please!~

Great place, super professional m, just a bit hard to schedule as frequently as wanted.

I went in and got a gift card for my mom for her birthday. The woman who rang me up clearly didnt know what she was doing, so I made sure to keep the receipt. When my mom went to enjoy a relaxing massage at a different location, they said the balance of the card was $0. This is because the woman who originally rang me up put $75 on a different card and gave me a card with $0. So rather than My mom enjoying a relaxing massage on me, she got to deal with the gift card issue and be stressed. When I called to attempt to have the issue resolved, they had poor customer service. This was completely this locations fault and they should take responsibility for it. Lets just say I will not be getting any more gift cards or massages from this location. EVER!

My experience with Massage Envy, particularly with Manager Heather was very unpleasant and horrible. She tried to charge me $50 for massage appointment that was not scheduled at all.When I spoke with her she was yelling, literally screaming at me and was very rude. I wanted to find out why they are charging me for something that did not take place. One of them came out & threatened me to call the police, quote we are going in circle. Very rude and unprofessional.I had a massage session later another day after a schedule mess up.It was a total waste of my time and money. Massage therapist is inexperienced and her breath smelled tobacco. I do not recommend this location to ANY ONE. Once you signed the agreement, they might actually trick you like charging you for something that did not even occur. Heather is a mean, rude, spiteful person. I requested to speak with the owner. Heather stated that she does not have his contact number and refused to provide the owners name and contact information.Cancelled my membership immediately.Stay away from this location if you want stress and hassle free experience. This place is horrible.

I have been a member since they opened. I have always been satisfied with the services I have received there. It is disappointing when your therapist leaves but given the industry its to be expected.It is an affordable way to receive massage. Before they opened in Colorado you had few options under $100++ per 60 min. It’s not going to be a Ritz Carlton experience or a high-end spa. But if you communicate well with your therapist you can get a great massage.I appreciate having a lower priced option.

This place is very dishonest. My husband and I went in on 11/25/18 to cancel our membership. It was well within the 10 days from the next billing cycle. We were told that we would no longer be charged. Today another charged showed up on my bank. When I called the store I was told they needed to talk to a manager to get the fee waived. I was lucky enough to have asked for a copy of my paperwork BEFORE I left the store on 11/25/18. So I had proof that I had cancelled my membership timely. They processed the cancellation on 12/04/18. I feel this was intentional to collect another month of membership fees and hope I did not noticed on my bank statement.The person I spoke to said that the manager made an exception to reverse the charge. They had no authorization to debit my bank account on 12/14/18 so there was no need for an exception.I would not trust this business with your bank information.

The worst place! Horrible customer service and no one listened to what we wanted! Scheduled a couples massage and was unable to get it because the therapists were unable to do our enhancements because they are allergic.... when i called to schedule the massage i mentioned i wanted the enhancements and they told me no problem just come on in. I will NEVER be returning here. I have 2 children and it is not easy to get a babysitter!

This Massage Envy location will not stop charging my credit card even after I cancelled on the phone, in person, and by e-mail using their own cancellation form. I have filed complaint and disputed the charges but they wont stop charging my card. Dont do business here.

Wow, i got a gift card for massage envy for christmas and was going to call and book and appointment at this location but i am glad i checked the reviews. although this location is closest to me, i will be calling another location maybe closer to my work instead.

I beg you please do not give this location your business!!! They cause 10 times more stress than they remove If only I could give this Joke of a business a lower rating than one star I have been a member for over 2 years and the first year was fine no issues they gave normal service nothing spectacular but it wasnt sub-par... The next year has been a nightmare they are the most inept and incapable location I have ever been to!!! They are not worried about the happiness of their members (even though they want you to think that they are) there have been too many issues to detail all of them here so I will describe the last one. The night before your massage they are supposed to call you to remind you of your massage the following day, I have been a member for 2 years and they cant even do basic things like provide a reminder to a long time customer I will never provide this location with another red cent and beyond that I will do everything in my power to help others avoid this death trap for your own sake go 5 minutes down the road to the southglenn location do not waste your money to remain unhappy! This place has caused me way more stress than they removed!

DO NOT GET A MEMBERSHIP WITH MASSAGE ENVY!!! This establishment is unprofessional and has the worst customer service I have ever experienced. I tried to freeze my account in February, got billed though April and when I called this location. I was informed it was MY fault for not following up with the location regarding my cancellation paperwork. Even though I had ALREADY FILLED OUT THE PAPERWORK in another location it was still my fault according to the management that I didnt follow up with the paperwork. So because the Wadsworth location did not send my cancellation paperwork to the Highlands Ranch station (my fault by the way) I was billed again. SO... I filled out another cancellation form and disputed the monthly charges I never used with my bank. Trust me when i say this place is a compete waste of your time and the massages are in no way, shape, or fashion, remotely worth the amount of frustration I just experienced.

Drove across town after leaving work early for appointment. Got told on arrival that masseuse was not available. Terrible customer service and notice. Will avoid this location.

The WORST run business EVER. I canceled my massage and they told me that they would charge me 50% because they couldnt re-book it. I called back about 2 hours later and they said there were no opening. I asked if they had re-booked my time slot and they said no, that is was company policy. Why would a business not re-boot a time when they could get the full price instead of half? Heather, the manager, tried to give me a reason but every explanation I countered with a logical response. She finally admitted that the girl who answered my call had made a mistake. BRILLANT!

Poor therapists. poor management. swindler membership rules - you have to use up all your saved massages by a certain time or you lose them all. go anywhere else but here for a massage!

After being a member for several years, I was stationed overseas and moved away. For nearly 3 yrs, I continued to faithfully pay my monthly $60 for pre-paid massages despite being unable to use any of them as there are no locations overseas in the anticipation of being able to use my giant back log of massages when I returned. About 3 months before my trip back to the states the credit card I used for the auto-withdraw expired and I did not realize that ME stopped receiving my monthly payments. When I returned to the states and found this out, they had taken away all of my pre-paid massages even though that explicitly should not be possible unless I fill out a cancellation form (according to the fine print in the contract). I called the location and was told by the manager that if I brought my account back to current, the massages would be reinstated to my account. So, I quickly re-enrolled (for another year contract) and carried on believing that my massages had been returned to my account. Unfortunately, I just found out last month (after another 15 months of membership), that I was out of massages (despite only using a few massages as I was pregnant for half of the time since I reinstated). That is when I found out the previously accrued pre-paid massages had never been given back to me. After being robbed and lied to by this location, I canceled my membership immediately and will never do business with massage envy again. Very saddened by this because I really do love a good massage and was a loyal customer for at least 7 years :-(

Do Not get a membership!! I requested the forms to cancel a membership well in advance and was told I need to drive across town to do it in person. I let them know it would not work. The representative let me know she could email me the forms, that normally that is not allowed, but she would so that I can take the to a closer location to me so the forms could be faxed to them. I did not receive the forms and now I have to pay another month just so I can cancel. A note to management, I am certain this could be more difficult to cancel, but right off I am not sure how you would do it.

Made an appointment, confirmed appointment. The day of was called by Abby and told my appointment was canceled. Then called 5 minutes after my appointment by another employee to see if I was still coming. Abby completely ruined the appointment and any chance that I will ever give this location my business.

Meh facial, lots of lotions and potions, and not much else.

Brian gives a relaxing massage.

Fantastic location!

Do not sign up for a membership. they force you to renew it and do so without authorization. then to cancel they require written notice and thirty days. its a lot of bullshit.

Disgusting.