THEY WERE GREAT AND UNDERSTSANDING EVEN THO MY CAR GOT TOWED THEY DID THE MOST FOR ME AND I DIDNT FEEL BAD AFTERWARDS CRAZY BUT TRUE

Cordial, professional individuals. They do their job well, without damaging the cars in anyway. Its not their fault my car got towed, and another tow company might have scratched up the car on the way. All in all, Im glad it was them.

Being in the towing business myself I have to say that they are clean, professional & courteous.

1st tow, Feb 2020: My car was towed last year from my complex but that’s on me (and security, who said they wouldn’t tow me because I was only blocking my own space, and then proceeded to have me towed anyway). At the tow yard, I checked for any undotted I’s or uncrossed T’s and could find none, and they graciously didn’t let my interrogation influence their mood. I also gave them a bit of attitude, cranky for just being towed, and they still maintained a professional demeanor and didn’t let me bait them. I was definitely the one who behaved badly, which I regret.2nd tow, May 2021: Same complex, same situation with security, this time towed my husband’s truck. Again, made sure everything in the paperwork was in order but I expected that it would be anyway. This time though, my husband had just ordered takeout from Texas Roadhouse and left it in the truck so there went our food. When we arrived at the tow yard and explained, everybody got a good laugh about it, and the food was exactly as it had been left.All the guys there really seem to be great guys just making a living. I’m sure they can be jerks too, if the situation calls for it. I just don’t understand people who screw up and then get mad at and blame the person having to handle the consequences of their screw up.

This place was good. The worker worked with us fairly well.

My used my car as her car was stolen with her placard in car. She left a message letting office of Lark Apartments (95820) letting them know situation, HB towed the car Mothers Day evening. I had to come to Sacramento on Mothers Day to get my car out of tow by appointment only. $380 down the drain. They didnt care, neither did Lark Apartments of situation. Not their problem.

The guys that work here are super sweet! One of the most reliable tow companies.

Yes they towed my illegally parked car, but that was on me. When I went to retrieve it they were very professional. We had kind of a special situation as the registered owner, my son is stationed out of the country in the Army and they made it very easy for me to retrieve the car. They even gave my friend who drove me a jump! If I ever need a tow this is who Ill call.

So my complex has no where near enough parking for the tenants...therefore our security company is lenient about the no parking zones and empty spaces that they turn into parking spots for tenants... and appearantly HB Towing does what they want regardless of tenant parking situations... Review pic...of this No Parking spot thats clearly soiled with years of parking!!! Oh and this other car that wasnt bothered, although not parked in a parking spot!!!

Manager/owner was rude. The illegal tow cost me $280 but the damage the did will cost them $2200. That is the check for repairs my insurance company will be going after this company to be reimbursed

What a great bunch of guys. Willing to understand how difficult it is to come up with $400 and a sunday morning. They knocked off $100 from my bill and let me out $100 down and payments of $50 per month. I never heard of a tow company so willing to work with me. Im sure if you ask they will help you too. Thanks again!

Amazingly kind gentleman as I walked in. Super helpful. Thank you, Don!

Getting better...They have limited staff so limited services. Customer service has definitely gotten better.

If I could put 0 stars that would be what this company is worth. They are a fraudulent business looking to over price everything they do. Not only will they illegally tow your car they will also charge you 380 for having it for two hours. I will have my attorney look into this business because it’s time to shut them down. I know I’m not the only one who has been done wrong by this company before.

This company is a fraud! They ripped me of $280 when I was legally parked in my spot! I am a tenant at an apartment complex. They claimed I parked in the wrong spot when I know for a fact I did not. They illegally moved my vehicle to the wrong spot and took a photo and then towed it! Never have I even been swindled for money like this! I will be photographing and video taping my car for now on and if they do this again, I will sue and then report them. Little do they know they targeted a criminal attorney! Let them do it again, I’ll make sure their business is closed for good.

If I can give negative stars I will. Pretty sure they are in kahoots with apartment security in sharing profit of the tow. Apt complex wasnt even the one who called. Homie at the desk with tattoos was rude and didnt want to bargain considering I was a student, it wasnt a far tow, and they had just towed it 3 hours ago. If you get towed by these guys good luck, Better Business Bureau Should Investigate

I wish on no body to go thru this company. Just brutal heartless stone cold people. No sense of responsibility at all. Do yourself a favor and make sure to never get towed by this company. Pretty much your day is ruined. They are horrible and should not be in business.

Was ignored for a sec but the second guy was very polite and down too earth.

Every experience I have had with HB Towing has been great. Although it is never a good situation to utilize their services, the office team is always cordial and helpful as well as the person coming to assist us. Thanks for always being there when we need you.

Messed up my rear wheels so I had to leave car near by yard as its not driving normally anymore. They said to call my insurance company etc. Total scummers, rats

Can understand why they have bullet proof enclosures. $$$$ to get your auto out. Had mine for 2 hrs and $400 later😲😲😲

Quick, efficient towing. Always tells you a time frame and makes sure their employees know the rules.

0 Stars actually do not use these guys they only work with apartments and other businesses to pick up your car if the owner calls it to be picked up very rude and there is a reason when u walk in their shop its all boarded and sealed tight like its some kind of prison vault or something because they feel like they can talk to u anyway they want to and get away with it cause they have your car and they are protected from some bulletproof wall

Same guy kept parking in my assigned spot after several warnings. HB did their job. Nothing too spectacular or unsatisfying because I had to go thru mgmt to get to them.

Awesome guys. My Jeep broke down and they were able to get to me quickly and get me to a shop no problem. Super friendly and professional

Biggest extortionists, we have to boycott them. They go around preying on cars. This should be illegal. They are extremely rude and will try to get you to sign the papers in case they damage your vehicle they are not liable. Please be careful. Do not go to this company and be careful because they prey on cars. We can not support such disgusting practices

Extremely rude and crass crew, bordering on belligerence!We had the misfortune of calling HB Towing as they were the contracted towing company at our apartment complex.Someone had illegally parked in our assigned spot, and there were not spots in our complex to park our car on Saturday night.We first called, and left a voice mail at 6pm.We had to call multiple times, before a crude attendant took our number, saying the tow operator will call when hes headed our way.No calls for almost 3 hours!On the 5th call, the rude Tow Tuck driver claims hed called our phone and left a message! When pressed for the number he called, the truth finally comes out that he never bothered to get the correct number noted!And even he realized the mistake, he wasnt exactly ready to come to get the job done!Totally unreliable, with little or NO work ethic!

My wife’s car broke down a few years back. I called HB and one of their trucks came out and picked us up promptly. Then I just recently bought a vehicle from HB. The process was quick, easy, and the price was fair. I’m very happy with my recent purchase. The car passed smog and HB had all the paperwork needed for DMV, so all I needed to do was sign a few pages and take the packet into DMV. Quick and painless. HB has been extremely professional and friendly in both situations when I needed help. Thank you HB! Top notch company!

I would not do business with this companyLow life miserable peopleI was respectful to the tow truck driver was rude and disrespectful was trying to argue with me about how he towed my vehicleI was trying to paid the money for the carAnd he was taunting me to get a negative reaction because he feels empower to do so. Hope this doesnt go over your heads

Towed my friends car and was told they wont open the gate due to being busy and the car had to stay another night which went from 180 to 340.

Called to have them tow a car out of my reserved parking spot at my apartments. They dont care if you have to get up early to work the next day. They take their sweet time to get from one place to another, even if it inconveniences whomever calls them. 2+ hours to get to where they need to be?

Funny, They towed my car because I asked them to. Those who parked illegally and had the car towed are more than likely the people who left a bad reviews. I had a great experience with them. No issues or problems. Professional drivers and dispatch. Would recommend.

They are terribly rude. They towed my car . Didnt have money to pay at spot... I went back with money. They said they are close. Never told me they were closing. This is Friday., Im left with no car nowhere to stay. They said I have to make an appointment for Saturday, maybe theyll have an opening! Couldnt say for sure for the weekend... that means I may not have a car for 3 days, and of course they wanted to charge $250/night

I called them for a tow and not only did it take 45 min longer that they said when my car arrived my sun glasses were missing from the car .. i asked him if he had seen the glasses and he started yelling and swearing at me saying that he wasnt a criminal.. very unprofessional would never call again and will be filing a report for petty theft

Great people to work with! Highly recommended.

Horrible tows cars after hours so you have no way of picking it upSame day. When I called to ask if I could come pay the money same night they told me it would be an extra $100 scam all the way..

Worst towing company. Lame asses, and nasty facility. They never come when someone is parked illegally! Like common free money people. But of course when I️ parked illegally they towed my car. Just overall bad bad company. Never trust them either.

Horrible service

Almost got hit by these people and when I called to complain I was told to go #$ ck myself and that I should mind my own business. Then that night at 0130 I recieved a phone call from the same voice asking for someone to suck their @ick. I wish I was making this up but I assure you I am not. If the phone calls continue I will be filing a police report.

They towed my car because I was parking at the guest section. What should I do, when my own parking lot is taken by some a****** people, and I have no other choice. Who does believe me? Thats ridiculous.

Messed up my front bumper. Now i have a gap and bumper feels loose. Avoid this place at any cost.

Bought a car from these guys, they claimed the vehicle was smogged and registered until 2018 which it wasnt. Owed over $200 at the DMV, and vehicle did not pass smog. They wrote on our paperwork that we paid way less than we did so even if we took it back we wouldnt be able to get our money back. The night we bought the car there were people sitting outside the building in what looked like a meth trailer. Should have known better, but dont do business with these people. They are slimey, and will rip off their customers to pay for their next fix with no remorse. If I could give less than one star I would without thinking twice.

Will prey on your car or pay incentives to those who call to just tow your car. Parked at the guest parking for a couple of hours.

How about zero stars? Texting and driving? Driving through red lights cuz they are needing to go? Was this guy training? Thats messed up. I would hate to tow with them. Saw this with truck 23 on watt in capcity around 645 in Sat the 16th.

They dont like returning cars to their owners. They kept my car when I had all the money to pay.

HB Towing has been our primary towing vendor for many years. I have been approached by many towing companies asking us to switch over.My response is always the same, Thanks but No Thanks I already have the best Towing Company.

Towed my car out of the parking space that I PAY FOR MONTHLY

Worst customer service experience ever if i can will give them 0 stars.

Shouldnt have towed vehicle. Drivable car!!

Great customer service.

Price gouging people dont go here how you gonna charge me 220$ for 5 miles... This is why we have lawyers.

They tow your car even if you dont want your car they still ask you for more money.

We use HB Towing around 3 years on our property.

So bad service

Worst customer service ever. They had me waiting forever just to get my car back. Absolutely ridiculous!!!

Great guys

Towed my car in a guest spot in an apartment complex.. making me pay $250 now

Excellent service!

Towed my car for no reason

Taking care of business

This is the worse tow company because the guy in the car was cussing at everyone and was about to fight a 16year old and saying I dont care how old are you

Good services

Very professional.

These people are very disgraceful they have some kind of business with the security guys,,, they towing cars around 2 in the morning when everyone is sleeping, I want to know how much the security guys Got for the cut $ .. but this people are very (CROOKED)report them on BBBThese people are thieves, they have a connection with the private security, they start taking their cars at 2 in the morning when everyone is asleep and they do not realize what is happening, I do not know how much they are divided between the security and them $$,, report them in BBB so that they put a stop,, I already see it ..

Click hunger cranes company took my visitor parkin van in the depa where I live a cost of $ 410 us dollrs

Rats

Thanks