Awesome experience! Tonya went above and beyond to help us. She was a lot of fun to work with! We appreciated them calling in another loan person to help us so we didnt have to drive 4 hours back to pick up our vehicle. I definitely recommend coming here!

My husband & I wanted to purchase a new Jeep we presently had 2018 Jeep Renegade which we also purchased from Aileen at Poage Chrysler Dodge Jeep Ram Fiat in Hannibal Mo. I can’t say enough how Great our experience with them was!! Aileen goes above and beyond!! We were looking to purchase a new Jeep Grand Cherokee’s Aileen told us about this 2021 Grand Cherokee Laredo X in Sling Gray. Once we saw it there was no turning back! It’s so Beautiful inside and out!! We love everything about it!! I highly recommend seeing Aileen or any the other Great People at Poage Chrysler Dodge Jeep Ram Fiat in Hannibal ❤️

Great experience I would recommend this dealership. I wish Chrysler could recognize retired military from the tradiional guard and reserves they dont seem to understand. So far havent got credit for my over 20 years.6/11/21 highly recommend this dealership. They went to bat for me and i will receive the Military credit. Thanks to Tonya, Brad and all the staff. Five stars for sure.Dennis Wells.

The folks at Poage were fantastic.We were recently traveling through Missouri pulling a large camp trailer. The transmission went out on our tow vehicle (Friday afternoon of course).We got our truck and trailer towed to Poage. The folks there even stayed late for us to arrive and then set us up on there lot with power to stay in our camper and got us a loaner car so we wouldnt be stranded.The repair was fairly major (full transmission replacement), but they got parts ordered and got us back on the road in just 1 week.Thanks Poage!

Had a recall on my Jeep, which Id purchased in St. Louis, for a software update. Made an appt with Poage and the work was done quickly and efficiently, very pleasant experience. Service rep was friendly as well.

I reached out online about a 2020 Jeep Renegade. I asked for their best price, and was simply told the regular price which I already could see. Little while later I did get a better price given to me. So I arranged my own financing and everything and was ready to buy. I go to the dealer and took it for a quick drive and then got numbers worked out etc. Next was to wait for finance which there was 1 customer ahead of me. I waited their for over 4 hours. So I ended up being at this dealer from 230 to after 730. I figured since I did the financing work that I should have been in and out within a couple hours. This by far was the worst experience at a car dealer.

I went to 5 different dealers ships, out of the 5, Poage Dealership in Hannibal, Mo. was the best, they were very nice to work with and made every effort to find what I wanted. My sales lady,Tonya was great, found the truck I wanted, explained everything about the truck before I drove it home. She was a pleasure to work with. Highly recommend POARGE DEALERSHIP in HANNIBAL MO,

I dont do face book so this will have to do.Poage in Hannibal Mo. is an excellent dealer, sales and finance departments are very friendly and helpful. Very good dealership.Thanks

I really like the service department, they go the extra mile to look over our Jeep every time we have it serviced. Everyone is friendly and happy to see customers and if theres a problem they are quick to correct it.

Buying process was easy and painless. Gave me the most money for my trade,and had good knowledge of the product they were selling.

The best Dodge dealership hands down I couldnt ask for a better place to buy my trucks. The service techs are the best and have always gone out of there way to take car of me. The parts guy the best he always takes great care of me on parts Bottom line Jason has the best dealership and best ppl.

We would thank everyone who worked with us. We will be back when we need another vehicle. Thank ya,ll.

Awesome customer service! We had a great experience in buying our new Dodge Ram pickup. Financing had low interest and Brad was very helpful in ensuring we got the best deal ever. I will recommend this Dealer to everyone. Thank You again for the great service. Sincerely, Ted and Barb.

Very good dealer in all aspects. Keeps me informed of progress when service is needed.

Excellent service, easy to work with, would buy from again!

Great service, wonderful strong Jeep Vehicles. Love my Jeep!!

The staff was straight forward and easy to deal with. The atmosphere seemed very relaxed.

Very happy with the whole buying process. Did most of the communication over the phone or texting. Aileene Grote was wonderful to work with. They got me the vehicle I wanted, the financing I needed and never felt pressured to do anything.

Aileen was very easy to work with and answered all our questions promptly and thoroughly. Because we had to drive 7 hours to get the truck, we had to be sure, and she made that possible. Our time at the dealership was not too long and we were able to start the return trip home in reasonable time. And - we love the truck!

I purchased two vehicles from this place and get all my services done there. The service department isn’t that good. I’m 65 years old and live alone and my tires were low because of cold temperatures. I took my jeep in to get air in my tires and they turned me away. So I went and did my own and slipped and on ice /snow and hurt my knee. That’s no way to treat your elderly.

In the past, I have been less pleased with my experience as I felt that I was almost a burden. This latest visit was actually quite pleasant from start to finish as the people seemed energetic and pleasant.The Team took the extra time to locate a noise, prescribe a solution, look up my warranty coverage and I walked out owing nothing. They fulfilled all my expectations.

The vehicle was over 600 miles away but well worth the trip. Even when my new (used) pickup, had a Bluedef issue after the purchase they took care of the issue by paying to have it fixed and paying for our hotel room, and dinner for the night we spent on the road with the truck in limp mode. I highly recommend these guys as their integrity can not be beat. Thanks for the fun new Ram Poage. You guys ROCK!!

Very friendly! Excellent service!

BEST PURCHASE OF AN AUTO EVER!

This was my second vehicle I purchased from Aileen Grote and I have to mention how easy it is to work with her and Tyson. They are pleasant and made me feel welcomed at the dealership. I am not going to go into details but they went the extra mile to make sure I was accommodated, which is why I felt it necessary to give them 5 stars.

Aileen Grote and Tyson Hull were great to work with. We got a terrific price on our new Jeep, and Aileen was quick to respond throughout the process with answers to all my questions. We got 99% of deal worked out online and by phone, and the team was awesome throughout the delivery! I would definitely buy from Poage again. It was worth the longer drive there from the St. Louis area.

Lisa bought a Chrysler 300 at Poages on Friday. Service was great. Thanks Terry Locke for all your help

We had a power steering issue with our 2003 Chrysler PT Cruiser and we had taken it to a couple of other garages in town but the issue always returned. We made a decision to take it to Poage when we thought there might had been a recall issued for our problem. Rhonda helped us out and got an appointment made. Long story short Poage fixed the issue and we have not had a problem since. Thank you to the service techs at Poage for your efforts! My 16 year old is happy that it is easier to steer her car.

We had an awesome experience with Brad Hubbard over the weekend as we purchased a preowned vehicle and also purchased a new Ram Promaster last year in October. Thank you for making our buying experience easy and painless.

This dealer does good work and has taken care of our vehicles for the past 5 years. They do a multi point check every oil change and my 2012 Ram 2500 has always passes front and rear brake inspection. During my past state safety inspection my front brake pads were almost worn down to metal on metal so obviously failed inspection and with wheels off, had to pay for a front break job in order to pass and be on my way. Obviously Poage doesn’t really check a vehicle out I can’t give 5 stars

Quick service. They had parts in stock and made the repair while i waited

Worked with Brad H in Sales. He was quick to text and call when I had questions. He was patient and worked with us on the price and made sure all went smooth in terms of the paperwork. Painless process. The vehicle was as promised and spot clean and gassed up and ready to go. We definitely recommend seeing Brad H when purchasing a vehicle.

Very courteous and knowledgeable!! Mechanics were fast and did a great job!! Great customer service from all departments!!

The service department was very quick at getting my vehicle serviced.

We left my van at Poages with the instructions to inspect it and look it over to find any issues that might cause problems on a road trip of several thousand miles. We told them that there was a smell of burnt oil that we were concerned about. After looking it over, they told us that the intake gasket was leaking. They quoted us $1,200 to replace it, the oil pan and the valve cover gaskets. They never called to let us know any other issues or even to let us know that it was finished. When we contacted them, they told us that the bill was $1,600 or $400 over estimate with no call. When asked what was found during inspection they told us that no inspection had been done. Asked again to do an inspection, they found a hole in the muffler. When we looked it over ourselves, we found that the alternator and battery were bad and that my tires were badly dryrotted. When we asked about these issues not being found, we were told we didnt charge you to look it over and what do you expect for free?WE TOOK THE VAN TO THEM TO FIND ANY ISSUES THAT MIGHT CAUSE PROBLEMS ON A ROAD TRIP OF SEVERAL THOUSAND MILES. WE FULLY INTENDED TO PAY FOR HAVING IT THOROUGHLY LOOKED OVER AND TO HAVE ANY ISSUES FOUND FIXED!The burnt oil smell is still there so they recommended having the engine pressure washed. They also missed a large crack in the breather hose from the valve cover to the air box.How is this in any way ready for a trip across town let alone across the country?

Friendly, professional and patient from sales to management to finance...every employee was exceptional. Thank you for assisting me through my Jeep Wrangler Unlimited Sahara purchase. I love my Jeep!

We purchased a new 2020 Pacifica, the salesman and the staff that worked with us was great to work with and are very satisficed.

Huge thank you to the service department. Our transmission shift cable broke and they were able to fix us to get back home to Illinois in the St. Louis area.

Really great customer service, pretty quick process - Im very impressed.Tyson definitely deserves a raise for his awesome work. There was no annoying long phone calls, everything was mostly text and very to the point.In store, I spent maybe three hours there... Which is always good. No one wants to spend six hours waiting on paperwork to get a car.Everyone who works there is really cool and laid back. The want you to get the best service at the best price for you. Thats a good quality to have.10/10 would recommendS.O.

Excellent service and Mike kept me up to date with the progress or the repair. Very clean store and they did a good job of social distancing for those waiting for their vehicle

I had a very good experience purchasing my new pickup truck at Poage!

Awesome Dealership!! GREAT Customer Friendly Staff too! We get in and out quickly. They have a very Nice comfortable waiting room with a TV, coffee & magazines! They usually always have coffee pot ready, but this last visit...only a sip in the pot. I’m hoping they keep an eye on the pot by the next time we come in. We always love this Dealership in Hannibal, Missouri!

Great experience. I dont say this about many dealerships but there professionalism set them apart. Small town, real people, great prices. Highly recommend!!

Purchased extended warranty ( bumper to bumper). Twice I have had issues that were not covered. Parking light warning when no lights are out. Dealer puts an unauthorized diagnosis on it to tell me they can’t fix it without searching. I took the car there for another reason and specifically told them I didn’t want to pay $100.00 to fix a light bulb that Wasn’t out. Only a dash warning. When I return, I get a bill for $111.00 with nothing fixed and now the light doesn’t work. I even took photos of all lights working when I dropped it off. Of course, wiring not covered by warranty. I took the car somewhere else and got the light fixed. Previous issue was water puddling in floorboards. I was told because I hadn’t changed the cabin filter, a drain clogged. I don’t believe that, nor does my regular mechanic. Anyway, I paid a $145.00 bill for a cabin filter install. This takes me ten minutes. It apparently takes them an hour. By the way, no it’s not a covered issue by warranty because I should have changed the cabin filter.Needless to say, I am rethinking extended warranties as well as maintenance. I have three current recalls on two different vehicles and will probably try something different.

Wonderful service staff to work with. They facilitate your in and out with ease.

We purchased a 2019 Jeep Cherokee 4x4 last week and was VERY pleased with dealing with Brad. This week I lost my key in the car. We searched and searched to no avail. I took it out to Brad and not only did he not laugh at me, 4 people took an hour searching and finally found it under the passenger front key under the carpet. They went above and beyond to give me great customer service and treat me well. They have proved to be worthy of my business in the future! Thanks!

Brought truck in for no heat, was charged almost $300 to flush the heater coil, when a new one to purchase is $250. Flushing the coil did not fix the problem. Called the service department back the next day to tell them of the failure to resolve the issue and was told they would call me back, as of the writing of this review I have still not received a call. First visit and last to this dealer for either purchase or service. I guess I made the correct choice going out of state to purchase my Ram pickup.

Very happy with my experience here. Tyson was great to work with. They helped me find the exact van that I wanted and delivered it for free to the dealership. The other dealerships that I had spike with were going to charge me $300 extra dollars to deliver. Plus I got a great deal. The first oil change went great as well and I am pleased with the service department.

It was ok. Seemed like we got the run around with the bank and credit scores and things, but Tyson was upbeat and fun and made things interesting when we were there for a long period of time. The car is wonderful!****************UPDATE******************Im changing my rating from a 3 star to a 5 star. I got a recall notice in the mail and they got me right in to fix it and asked if they could do an oil change since I was there and they did that also and everyone was really nice and upbeat and friendly! I was expecting a large bill for changing the oil at a dealership, NOPE!! It only cost me 30 some dollars. Thats what it would have cost us if my husband had done it himself!! Very great and it was pretty fast too!! Keep up the good work!

While they ultimately did maintenance needed on my vehicle, the only communication I ever received from them was my vehicle is ready and I owe them $500. Would have liked a phone call with a diagnosis, and an estimate before committing to work. What would have happened if I didnt have the money?? When I picked up my vehicle, no one offered to explain what was done, no one greeted me, only one person looked up from the computer. Will probably never go back for anything even if the problem can only be dinnertime by a licensed dealer. This is everything I despise about the auto mechanic world.

I went in on my lunch break and they were able to get my vehicle in quickly and fixed. They were all very nice. I would recommend them to anyone.

Tyson was great to work with and was quick to fix any issues I had! I was less than impressed with how long it took to get all my paperwork after purchasing the vehicle. Had I not contacted Tyson personally, Im sure I would still be waiting to receive my paperwork. I highly recommend him!

They are a very friendly and conscientious of what you are looking for in a vehicle. We highly recommend them for your vehicle needs!

Tyson does a Great job! He is very customer oriented, and does a wonderful job covering for the man who completes your financial paperwork. I highly recommend Tyson! On the finance side....Not so much, that guy, I couldnt even tell you his name!

They dont pay anything for trades

On vacation and had overheating issue. Replaced water pump and radiator. Dealership was outstanding in giving me a car to use, while getting room at a local hotel. Just a little disappointed in that Jeep still overheats with no solution given. $1,000 later and same issue...

My sales rep. Brandy Johnson was excellent. She was diligent in talking to me about several different vehicles. She answered all my questions and at no time did I feel pressured to purchase a vehicle. She (and the rest of the staff) worked to get me the best deal. One of the reasons I return to Poages is the service department. They are excellent. Nothing but good experience at this dealership. By the way, love my new Jeep.

Always have my truck serviced here very fast and friendly service never a complaint.

Great hassle free buying experience. Brad and Ailene were excellent, very easy to work with.Highly recommend, lot of new and used choices.

Caleb was very helpful. This is the first vehicle Ive bought from them, but couldnt be more pleased so far. I love my Jeep and have had a lot of compliments. I will definitely be buying from them again..

They are how you want to be treated when buying a vehicle. Respectable, informative, determined, are just a few traits that our dealer showed us to get the right vehicle for the best price. We are fortunate to have Poage Dealership available in Hannibal MO. Stop by, you will be glad you did...

I was very pleased with the friendly service I received and unlike some other dealers that make you feel you are a bother in the service dept. Please continue to give great customer service.....

I just want to say thank you! Thank you to Aileen Grote who first responded to my internet inquiry. She was extremely helpful, answered all my questions, and made the purchase so easy. She understood that texting sometimes is the easiest way to multitask when at work!!!I had tried to work with another dealership that I had purchased 2 cars from in the past. They refused to hold the car I wanted for thousands down while waiting for the insurance check from my totaled vehicle to complete the purchase.The team at Poage was SO VERY customer centered! Not only did they hold the vehicle for me for a few hundred dollars, they had no problem waiting until we could get there on the weekend (we live 2 hrs away).Poage CDJ is top of my list in customer service, and in follow through! Thanks to Aileen Grote and her team for getting me the perfect car! You may be 2 hrs away, but for the service we received - we will be back!!

We had a very good experience. Aileen was very friendly. Answered all questions. While we were going over all the paperwork, which he was great, she filled the tank with gas. Before we left she sat outside with us, synced my phone, and went over everything on the dash. This is our first vehicle without an actually key, I wasnt to sure about it, now I love it.Everyone there was very friendly and spoke to us throughout the morning.I have already referred a few friends.

Excellent Service with a smile. Very courteous. We had an alternator go out while driving to Kansas. They were able to get us back on the road within 2 hours. Nice, friendly staff.Thanks

Service staff is friendly and very accommodating. Work was completed in less time than I was told. Waiting area is very nice.

Went in to look at used vans was talked into a new SUV instead. We like the vehicle but o feel as though we were rushed through the whole process of the purchasing and signing of the financial aspect. Finance officer did not explain thoroughly what was taking place. We had asked for new plates and thought they were included in the loanOnce we got to the dot we were then told that title and plates were not included.

We purchased a used 2015 cheroke and were very pleased with the entire process. Our sales rep was very friendly and walked us around the features of the vehicle. I would recommend Poage Dodge to anyone.

I hate car shopping, but Brian & Tyson made the experience quick, easy, and actually fun!! I told them exactly what I wanted and within an hour I looked at 2 cars that met all my criteria and more. They helped me weigh pros & cons of each one till I made a choice. I drive 1000+ miles a week and love the 2014 Impala they helped me choose!!! Plus, theyre both kinda cute!

Your mechanic Matt is the best of the best. He can diagnose a vehicle and fix it right the first time and very quickly too.Always satisfied with his work.

Our experience at Poage Chrysler Dodge Jeep Ram Fiat in Hannibal, MO was great. Aileen was patient and very knowledgeable about the automobile we were buying. The staff was professional and pleasant to work with. They followed up with a thank you which is always nice!

Tyson Hull did a fantastic job for us! He got us into an awesome Jeep and saved us thousands in incentives! Hes definitely went the extra mile to assure our happiness and satisfaction. Were hooked as faithful customers...Thanks Tyler, my wife and I are completely satisfied,

Aileen was very knowledgeable about the Chrysler Town & Country van we purchased. She knew what time we were coming to the dealership, and she had the van ready for a test drive. The negotiation was non pressure. She did a nice job of explaining several features that we had never had in a vehicle. Overall pleasant experience.

I visited poage Chrysler Dodge Jeep Ram forcing warranty work on my 2017 Ram. I found the staff to be extremely friendly I was only there about an hour they discover the problem in my Uconnect radio and immediately ordered another radio without question. They also did some research and found a couple of recalls on my vehicle and took care of him right then and there. This place is highly recommended if you are looking for a vehicle or if youre just looking for service on your current vehicle

Our salesman, Tyson, was very knowledgeable of the inventory. He stayed in contact with us over a very busy holiday weekend. Got us into the vehicle we wanted at the price we could afford. Love our new Caravan!

My daughter and I were headed to st Louis, my Chevy blazers alternator went out, it was closing time, the shop manager said if have to wait till in the morning, Cody and Dwayne said no you wont, well fix it for you and get you back on the road, I cant thank these two enough for taking the time to help us out, blazer ran great rest of trip made out home safe. Thank you Cody and Dwayne for going out of your way to help, wish more people were like you two, thank you again!!!!

We are on a road trip from South Dakota to South Carolina and our Chrysler Town and Country had the front brake calipers seize up, we took it here and they verified the problem right away, even tho it was close to closing time. They overnighted the parts and got it repaired by 8:45 the next morning. Provided us with a courtesy car and recommended excellent places to eat and stay. A+++ service, highly recommend the Service Department

The Sirius Radio issue in my new Grand Cherokee has been a problem since March 17 - after getting feedback directly from Chrysler who contacted Sirius - the third attempt at Poage proved successful. Every one was great along the way...the situation was just odd and the radio had to be reloaded due to unpleasant static and ear burning nuisance noise. Poage was great. The problem was very odd and it took a bit to figure it all out.

John was the one that I dealt with. He did an amazing job. But everyone who works there is awesome .So friendly and helpful . Have recommended them to family and friends

Aileen was terrific. I did my initial research online and reached out to her with questions a couple of times. By the time we did the test drive, I was sold on the car as long as the test drive went well, which it did. My wife loves her 2015 Town and Country.

Just got my second (Free) oil change. I say free because the first two oil changes were to be gratis. But after they did the service i was told it was not free but 68 dollars. They stated that the second oil change has expired. I purchased the car NEW and knew going in it was not a premium car. I bought it for a second car and expect to sell it before it hits 5 years. I wish they would have alerted men that the oil change would not be complimentary and in would have had them don the regular check up and changed it myself. Also after I got it home I checked the oil ( which should always be done) only to discover they had spilled oil all over the dipstick engine cover and even on the windshield. Not sure who they have working back there but they need to do a better job cleaning up the overspill. Ill be taking my Fiat to another dealer for any service not covered by the warrantee and changing the oil myself.

These guys went above and beyond to make my car buying experience amazing. I love my new fusion.

Excellent people and excellent service! My family and I are traveling to Alaska and our brake lights were not working. Everyone we called could not assist, but not Poage. They worked us in and made us feel at home!!!! Thank you all for taking care of me and my family!!!!

I was very satisfied with Poage. I wanted to get my van on a day where the sales woman was on her day off. The finance guy was off and they still worked with me so I could drive my van that day. #very happy customer.

Bought a 2016 Jeep Compass Sport. Our sales consultant Aileen Grote was amazing, knowledgeable and her NON high pressure sales tactics was so refreshing....best car buying experience ever. Will return for next new car and will recommend to friends.

I drive 70 miles for routine service! know I can depend on your service department every time I visit. I can talk to your service technicians and get a straight answer if I have a question or concern. You do everything in your power to make repairs in the same visit. We have bought two Dodge trucks from Poage so far and am sure we will be back in the future! And a big plus is how fast your free WIFI service is. Helps the time past much faster.

Aileen is fabulous. This is our 2nd time dealing with Poage and Aileen has found the exact Jeep we were looking for twice with very exact specifications. We have traveled 75 miles just to deal with her. I would highly recommend the dealership and especially Aileen!!!

Very friendly staff.

Took my Jeep in to have oil change and was able to get a recall fix done at same time. The wait wasnt bad and the guys in service department were great. Keep up the good work

We appreciated the service we received from Aileen and everyone at Poages. We liked Aileens knowledge of the vehicles and did not feel pressured to make a decision. That means a lot to us! She just assisted us in making a choice that we are very pleased with! We would certainly go back to Aileen.

Very friendly service. Service department went above and beyond .very satisfied!

We are very satisfied with the maintenance service performed on ourDodge Journey.

When the owner treats his employees with greatness, it just rolls downhill to all the employees and then to the customers. Keep up the GREAT job ALL!

Excellent service. Worked with me on price and trade in values. Best dealer experience I have ever had.

Tyson did a wonderful job doing what he does best selling cars. If you want a great place to go go to poage Chrysler dodge jeep ram in Hannibal Missouri and ask for Tyson.

I was on a road trip with my family when my back window broke on my brand new truck. I found Poage Dodge and they jumped on the problem right away. The service was great and the staff was very nice and helpful. Dont hesitate to deal with them.

Did a great job servicing my truck. Work was performed in a timely manner!

The crew here made buying my new car easy and fun! They answered all my questions and took time with me to decide. I did not feel rushed or pressured. I would go back to this Poage dealership for my next car!

I would give Zero stars if I could! First off I was just suppose to get an oil change. Rhonda called and said it needed around $500 worth of things done to it. When I told her I would speak to my husband and get back to them they tried to keep my vehicle then she went behind my back and called my husband and gave him this big story how it needed to be fixed asap just so we wouldnt take our business elsewhere. (Even though we never had intentions to) Rhonda also tried to get us to pay for a part and services that were covered 100% under warranty. My husband told them I needed a loaner if they were keeping my vehicle. I was on the phone with them all day trying to get a loaner and they brought it to be 10 minutes before I got off work only because i called and wanted to speak to a manager after I already spoke to the service manager. The loaner they gave me was filthy (I have pictures to show). There was an earring back in the cup holder and to top it off the engine light was on. I attempted multiple times to call them and they kept ignoring me. I had to call them and told them they either get me service or a manager and when I did they finally spoke to me and said my vehicle had been ready for a day (they never called but swore they did). Now I have it back and theres a rattling noise that wasnt there before. Worst service ever!

Friendly staff. Great service.