Ive had two experiences with Hampton Collision Center and theyve both been great. They first time I needed them, someone side-swiped my car. I filed an insurance claim. They set up my car rental for me and performed my repairs in less than a day. They second time I used them was for a busted glass. It took forever to get the part due to COVID related shortages (Nothing against Hampton Collision Center. That was a nation wide issue with Nissan). Once I got the glass, they were able to schedule me quickly to repair my glass and they HAND WASHED my car! I dont know if youve ever had a window busted for months, but having my car cleaned was heavenly! Excellent service, excellent prices, and just great people overall!

Very professional and friendly staff. The estimator really knows cars. Im impressed.

Very satisfied, beautiful work on my lexus paint job, and repair, they took care of the rental, and now they have a life time customer, very nice and professional service, I highly recommend their services ...

Its hit or miss with this place. Our first visit was a great one. Great service and workmanship.Our last visit was awful.The work was incomplete, the car was dirty inside (there was grease on the seat and gravel on the floor!) and attempts to resolve the issue were rebuffed. The manager (owner?) told us to bring the car back so they could complete the work. I scheduled vacation to do this and called to let them know when wed be getting there. They told us that time was not good because they wouldnt be there. Apparently the entire shop took that particular afternoon off.We wont be going back.

Hampton Collision Center was overall a good experience. I was referred to them by my at fault drivers insurance company due to them mentioning that the repair would be covered by a lifetime warranty. Hampton Collision Center gave a quick quote and an accurate repair time of two weeks. We were given our van back on the exact date they quoted us, which was nice to see a company deliver on its promises. Upon inspection of our van on the day of pickup we did notice the drivers side mirror was scratched that previously wasnt. They ordered us a new one with no further questions asked. Their repair work was great and you could never tell our van was in a accident. The day after we brought our van home we noticed the air conditioning wasnt working and I knew the ac compressor was something that had been replaced by Hampton Collision Center. We called Hampton Collision Center and they were apologetic and quick to get our van looked at and fixed. They provided us a rental van for the one day they gave our van a thorough look over to fix the ac and the drivers side mirror had came in so they replaced that as well the same day. They were also nice enough to buff out some scratches that one of my kids put into our passenger side door free of charge for our inconvenience of having to bring the van back in. Mistakes happen and Hampton Collision Center owned their mistakes and were prompt and professional on correcting them. That goes a long way in my book. I would recommend Hampton Collision Center to anyone who is looking to get quality repairs done by professionals who are courteous and fulfill their promises.

The estimate was soo high that my sons insurance, deemed it a total loss

They doing a great jobs

We took our car after we were involved in a hit and run accident. The service was professional and the staff were always friendly I had a sense that they sincerely cared about the customer’s needs.

Great people, great service

Reasonable prices and fixed my vehicle lile new.

Very Kind, Professional and Great Communication the whole way..Definitely recommend i was very pleased with services start to finish..A+!!!!

This situation with my car has never happened to me so I started out distraught. The manager and staff at Hampton collision was ABOVE top notched. They kept me aware of what was being done to my car every single day and kept me at ease. Superior service hands down and on top of that, made my car look like it just came off the showroom floor. Reassurance was what I needed and they provided it so well. If I could give ten stars I would.

Best auto body repair ever. Reasonable pricing, and their repairs are impeccable. Super friendly staff.

First time repair ok,If I could have posted no stars I would havesecond one I got my truck back with front end damage and unable to four wheel align truck, took to mechanic for additional 534.00 repairI asked for additional parts to be installed I was told what I wanted was not available and would cost over 800.00 for a bed cover installed by him. Jamie also told me that stainless steel rails were no longer made for my year make and model.a quick google search provided me with many rail options, so I called the company Crutchman in Newport News they informed me they had on display the liner in question. This is where the owner Jamie told me he would go, and also informed me it could be installed by them for half the amount Jamie quoted me and those rails not made any more, could be installed as well.

Excellent auto repair shop

I went for my estimate and they were super friendly and concerned about me getting the job done correctly. Even as busy as they were they made sure that I had all the time needed to get answers to all my questions. Bravo Zulu.

I scheduled an estimate with Betty. Came out front to see my car and made a fast assessment of what the car needs. I explained the car was pulling a bit to the left while driving, she countered it and said “we can only fix the bumper everything else you have to do on your own”. I explained the car was driving just fine prior to the hit, I would like for a mechanic to at least drive the vehicle for a professional opinion. Betty continued with her combative stance speaking for State Farm saying “well statefarm isn’t going to pay for that, it’s either the bumper or nothing”. I asked if we could meet half way, I am not demanding an alignment just a mechanic to drive the vehicle. Betty realized her difficult tone and scheduled for a mechanic to drive the vehicle two weeks later. I decided to take my business elsewhere, Suttle autobody took my car in the next day. The adjuster took note of the bumper hit and suggested that while the bumper/fender was hit the wheel may have been hit also. I recommend to stay away from Hampton Collision and drive an extra 5 minutes to Newport News for better service. I encourage management to council their members as the adjuster is one of the first faces we the customers see representing the company.

Great service, and knowledgeable reps, who will guide you step by step through the whole process. I worked with Hector and Betty and they are awesome! I was rear-ended, and my bumper was fixed flawlessly. My Caddy is riding clean again. Wait time for the repairs was aprox 2 days

Horrible customer service, the manager is extremely rude. Has no problem catching an attitude and letting you know she doesnt like you. Would not recommend them to anyone. I went in for a quote and they were terrible. Told me it would be 30 minutes and it up being an hour and when I said something about it she caught the worst attitude with me and rolled her eyes. Tall lanky manager.

Very friendly service, kept me updated with calls daily. They had to custom order the paint so it took 1 day longer, but they kept me informed on the situation. Picked up my vehicle and it looks amazing. Very friendly and professional staff - I definitely recommend this company for auto repairs.

The service was good everthing was waiting and ready when I got there.

Great customer service from entire staff. My car repairs were perfect.

They had my car for nearly and entire 30 days and never, not once, called me with an update. The day before I am to pick up my vehicle I give them a call to see which time I should be there and they tell me it will take 2 more days. No one bothered to update me with information and I believe that is the utmost unprofessional move an auto shop could make. Who waits for the client to call the day before to deliver a message like that.? I do not recommend this place. I will not be sending anymore of my vehicles or friends their way.

Great job and they did it quick, very accommodating.

Did an EXCELLENT job on my moms car. Highly recommended!

Ive never been in an accident where I had to have major repairs done to my vehicle. This place was suggested by my old insurance (statefarm) and I went in to get an estimate of the damage done to my rear right corner bumper and it came up to a large amount. The lady in charge of my vehicle told me what they would replace and about how long it would take. She told me it shouldnt take any more than 2 weeks tops. I turned my vehicle in on July 11 and every week they tell me itll be ready by Friday. I get an email (the day of pickup) telling me that it wont be ready till the following Friday. They had to order more parts, which is fine and understandable, but you dont inform the client a day before pick up that it will take another week to finish. Now that was a week and a half to two weeks ago. I got an email (today) telling me the estimated date and time for pick up wont be till next Friday, the 10th. They will have had my vehicle for a month next Friday and theyre still not notifying me of whats going on and why its taking so long. Unless theyre waiting on parts to come from the other side of the world somewhere theres no reason why they shouldnt be done. I called them today to talk with the lady in charge of my vehicle and Im still waiting for a call back. This is the first and only time Ill ever use Hampton collision center. If theres ever a next accident and I have to have major repairs done Im taking my vehicle to a dealership or someone I know that can get the job done and in a reasonable amount of time.

I got rear ended back in May and Hampton Collision Center fixed my car last week. We arrived just as they opened and the receptionists were friendly and professional. They called Enterprise immediately so we could get picked up quickly. My car was fixed within two days and when we picked it up, it was spotless! The bumper looked perfect, they did a great job repairing it. They even vaccumed the interior and removed some trash I had inside my car! My car looks brand new and Im so totally happy with the work they did! Five stars!

I didnt get a vehicle serviced, but they were courteous enough to lend out tools to replace my cousins belt that broke off while driving. Thank you

Great work. Fast too. Great staff. Very patient with all my questions. Customer service and work is awesome!

Reasonable price. Awesome job. Friendly service.

TAKE YOUR VEHICLE SOMEWHERE ELSE!This is State Farms preferred repair center but I dont see why/how. They did a shoddy paint job on my vehicle and told me it would be 2-3 months before it could be re-done correctly. After 90 days w/o any follow-up from them I personally called and re-scheduled my own repair. Once they finally corrected the first botched job I got my car back and now it shakes at high speeds. I called the very next day and said my car didnt have this issue when I dropped it off. Bettys exact words to me were, its a coincidence.If you want a job done right the first time this is NOT the place!

They are very professional and will treat you right. If you dont need it they will not push it. I am very happy with the service I received.

Good customer service

My car had some major damage to the passenger side . Jamie did a wonderful job. You cant even tell anything ever happened. Thank you Jamie

After our car wAs damage in an accident, I took the car to Jamie at Hampton collision and in less than 2 weeks the car wAs ready to go. My wife was beyond happy and the car is perfect . So thanks to everyone at Hampton collision for the great Work . I highly recommend Hampton collision if you need your car repair.

Once the part came in, service was speedy & complete. A job well done.

This company always does a great job. Ive gotten two tailgates replaced here, that makes me a return customer

Very friendly. Did very good work. Kept me posted as to when my truck would be ready.

I am not very pleased with them, my car came back with more damages than when it went in.Im not satisfied with the work they did.I feel they will try to cover up damages that they did.They try to pass it up as prior damages.I will never go back there and will never recommend them to anyone.The front desk people was the only good expirience I had with them.They was very polite.

They suck sorry guess I should of done it my self it would of had it been done right. If I could give them no stars I would someone hit me in the rear end twice they were the last one to do it. It was all good up until I found something we didnt see the first time they looked at it. After it got new paint on the rear bumper you can see the damage on the tailgate no one ever questioned it or called me to ask me if it was like that. Couple days later they call me back in to fix it two or three days they said. 5 days went by no call which was a Friday I called them to ask when it would be done they said it was done Wednesday nice to know. The biggest thing the grapes mean is I hooked up my trailer my turn signal didnt work. I started thinking something was wrong with my trailer went through all my wiring. Started thinking let me look at my plug they replaced they wired it Up wrong. The only two wires they had right was the marker lights and brakes I dont know who got took worst insurance company or me they charge them for all new parts dont look like it to me......

Took car in for repair work that was needed bc previous shop did not finish the work. Well Hampton collision didn’t finish the job on the first try either. Customer service could use some repairs as well.

I take work vehicles here regularly when we get damage, both minor and from major accidents and they always come back looking like new.

They did a great job on my car

Terrible experience !!!!! My boyfriend received his car back in worse condition than when they got it. Horrible cutomer service as well and work ethic. Dont let your insurance trick you into thinking this is a good place. This is the worst!

This place does great repair s!

Great repair work in a speedy time.

Customer service representative can be better

Enjoyable comfortable seating

Allstate customer service was a 10 out of 10.Fast, courteous, exceptional quality!

Great service froom Steve

Friendly & reasonable

Great customer service.

Nice area

Excellent work

They proposed more than want needed to be done

Great place.

They are the worst people to go to had my car fix there and i have to take it back every month cause they forget to do or put something on if your insurance company take them to tell them NO

Checking prices for car repair.

Very friendly and professional.

Excellent

Friendly

Friendly staff