Anywhere you go these days, be prepared to wait. Staff is low, and retailers are doing their best. This is true with AAA. The staff They Do have is extremely courteous, and helpful.

AAA is wonderful!! Staff friendly polite and helpful!! Will recommend them to anyone.

Jan is definitely a senior travel specialist. I am in Cancun Riveria Maya. First visit to Cancun and the service from the time I arrived has been superb. I highly recommend Jan. She will be planning my future trips.

The most friendly staff and very accommodating to members. Full service Travel Agents, Insurance for Auto Home and Condos Full Service Repair Shop. 1 stop shop.

Went to AAA to get some passport photos. No appointment needed.Had to wait about 5 minutes.Highly professional process.No hassles.Highly recommend this office.

Customer service was professional and informative... But it took 2.5 hrs. For a oil change ...i was the 2nd person in line and there was 3 others behind me and got there cars done before me... Other than that great service...

I want my car fixed right ..So I can go the hell home!!!

Always most pleasant, efficient staff both for car servicing and trip/hotel booking. The manager likewise is cordial and helpful. If the line workers are short staffed, he will pitch in and assist. Thank you for your service, Hampton VA AAA Service Center!

I had to get passport photos for myself and my daughter, who is under 2 years old. My daughter flipped her lid and had a huge meltdown, making it incredibly difficult to get a good picture. The women working were so helpful, nice, welcoming and friendly. They tried so hard to help her out of her funk to get pictures. It was really appreciated.

Phenomenal work I was in dire straits after being turned away at the Pep Boys on Mercury and I told them I was in a tough spot and they ran a full inspection and got me out as fast as possible. Killer dudes and great service I’ll definitely be back.

Hampton AAA has Very Nice Staff. Theyre polite, attentive, quick & they smile.👍

The food had a funny taste to it I would not go back there

Too notch, comfortable waiting room, knowledge staff. Did I mention coffee?

Everyone was very helpful and polite we were in and out

Courteous n Helpful

I can trust them to do fantastic service to my car and my daughters

Had a crankshaft sensor po335 code. put on..didnt last a year. Also, I remember waiting 3 days. Waiting wasnt the issue but tech. Wasted $ 500 but it was a 24 month warranty. Im hesitant on taking it back with warranty because of the wait again + I anticipate AAA tech saying something besides their cheap part crankshaft sensonr was the issue so they can avoid paying mistake from tech who probably isnt there any longer. Aberdeen AAA..Still debating and will review again. Hopefully a 5 not 1

Excellent customer service from every employee that I have encountered.

Don’t get repairs done here if you can. They quoted me thousands of dollars in repairs saying this needs to be done before they aligned my car.... Oh yeah also these parts struts old and will cost about $400 to replace.Parts were $50 at autozone. Took my car somewhere else and all the “necessary” Repairs were nonsense and they aligned my car for a fraction of the price. Mechanics at the second place laughed at the attempted scam.

Kevin was VERY HELPFUL.

Short staffed in Hampton, never even a hello or welcome.You sign in and feel like youre at a bad DMV office instead of a great membership service center that AAA is known for.We had to leave after waiting over 20 minutes without any hi or Ill be with you soon, nothing at all as if we didnt exist.Before I left I let them know politely that a business should greet those who walk in, not look at them and say nothing at all.

Had state inspection done there. Didnt need work to be completed to pass but specs were so close we did work since car was there. Final price was actually less than original estimate. The technician and Eric heard a noise after work was completed and diagnosed noise. Did a quick research and told us that it properly was covered by manufacturer. Brought car to the dealer and they were correct. Saved us a couple thousand dollars

Very helpful--full service offering

Extremely horrific !

Yeah customer service sux. I went there for tires and inspection. The lady that was supposedly helping me set up an appt for me at 11 am. She then told me everybody goes to lunch at 12 so if my truck wasnt done by 12 I would have to sit around for an hour until they came back. Cancelled order not going back except to get my deposit on tires

Very informative concerning all travel & auto needs.

11:30 am call for tow. 11:35 get text truck dispatched will arrive 12:04. Driver calls 12:15 on his way. 12.35 text update 12:47 arrival. Not truck so AAA cancelled the call and made another dispatched truck. When I talked to the first driver he seemed confused and was slurring his words. To make a long story short oh yes theres muchote Ill say next year Ill look elsewhere for roadside assistance as they failed us miserably.

Welcoming and comfortable!

Always get my state inspection done here, no membership required and have quick and courteous service staff!

They are very unprofessional. Makes you feel like you are the problem when they make a mistake...

Worst tow service ever, waited forever on my tow truck, was told over and over they were coming. Finally told sorry that dispatch was canceled, then told my plan doesnt help tow Vans, then told they just couldnt find a tow truck. I may still be sitting on the side of the road as you are reading this, unless I got smart enough to call another service.

The AAA on Aberdeen Rd in Hampton, Va. had a man cutting their grass and he was blowing it ALL INTO THE STREET! This is dangerous for motorcycles. Tried calling and held in the line...they never picked up!

Utterly useless towing and untrustworthy customer service. They send you an email stating the tow will be there at a specific time and its confirmed by the driver. But they dont show for another hour. Then customer service denies the original time sent in their email. Use a local towing service.

Happy with the oil change and great service.

No complaints fast service

When daughters car broke down the tow truck was there before her dad got there.

Good service.

So Im broken down with a flat and in the middle of everything and I cant get someone to help. What am I paying for?

Very helpful and friendly

Great service

Very responsive