Holton performed a furnace inspection and tune up on 10/1/21.He called to inform me of his arrival time, and once here he was committed to the inspection, cleaning, and tune up or our furnace.Ive had this service done many times before, and Holton may have provided the most thorough service yet.Thank you for the great service.

Holden was a very polite technician, knew his job thoroughly and did a wonderful job. He took the time to answer my questions and explained things about the system I was not aware of. I would highly recommend having Holden for any work needed on a central air system,

The technician was professional and courteous. Did a thorough inspection and cleaning of my AC system. Detected that the capacitor was marginal and informed me. I am grateful for this before it burned out and did damage to my system.

Mason did a great job with the service to my hot water heater and AC unit. Very courteous. Great asset to Bel-Aire.

Holden was a true professional servicing our 32 year old a/c and answering all our questions.

New heating system installed and seems to be working as expected. The installers finish work though does not appear to be clean and neat. For example, a lot of the metal tape is already coming loose. Expensive system that looks like it was installed by folks without a lot of experience. In addition, I would have liked to receive a follow up phone call from my sales rep asking how everything went. No phone call from the sales rep received. Only call received was from someone in the office asking for final payment (lets just say she did not sound like she enjoyed her job). The system purchased is actually very nice and should last for years as long as the installation was done correctly. I am hopeful but a bit nervous.

We had a furnace and ac unit installed by them 2 years ago. This is the second time it has broken.

Bad service... Installed furnace abs A/C. Had problems with certification. They would not respond. Finally, threatened to sue and they called. They ended up giving a free upgrade but it took a bunch to get them moving. Now, the furnace has leaked water thru the filter. I called over a week ago, no response. Their service sucks... Great product and once you get their attention, they do reasonable work. No service. You have to break their arm to get them back.

Brandon came in and checked the furnace and found that I needed a new Control Panel. He asked if I wanted him to replace it and I told him I would have it replaced at a later date.Thank you for the prompt and courteous service.

The service Technician was great! Very professional and knowledgeable about my system. He provided a thorough cleaning. Thank you!

Logan performed a routine AC maintenance this afternoon. He had had a difficult day. His van broke down this morning and he had to wait for a replacement. This put him behind in all his service calls. Nevertheless, he arrived within the expected time period. He had a friendly demeanor despite the earlier setback and performed a thorough inspection of our AC system. He was very efficient and provided a detailed inspection, letting me know everything he had done and the condition of our AC unit. I am very pleased with his service.

Our service tech(Mason) was on time and on task! He asked more than once what questions I might have and proceeded to finish the task. He was both polite and efficient. Bel-Aire is fortunate to have this excellent man representing their company.

Ive had Bel-Aire service my furnace and a/c for several years and have always been satisfied with it. Brandon Van Dyke has done the work the last couple of times. He is professional, pleasant, and efficient. When I call to arrange service, the appointments are made efficiently and kept as promised. Except last time I received a call that he could arrive a couple days earlier if convenient for me. Whats not to like?

Service tech was knowledgeable and proficient in completing our furnace check. Explained steps and checks he completed and provided assessment of all functions. First time utilizing Bellaire and would recommend

We are new to the Grand Rapids area and a neighbor recommended Bel-Aire. I used them last fall for the heat and had them return this spring for the A/C. I am very happy with the service I received both times. Mason called to confirm his arrival time and arrived when he said he would. He was very friendly and professional. He was knowledgeable and answered all questions. He worked efficiently and like a scout, left not a trace!

I always ask for Lles Holden to do our service tech work. He is very knowledgeable and thorough with both the furnace and AC. He is also very articulate and polite--a nice person to have come into your home.

Ritchie was my service technician. He called before he came and let me know he was on his way. He did a summer tune-up on my air conditioning unit. He was friendly, professional, and did an awesome job. He exceeded my expectations. Thank you Ritchie and Bel-Aire Heating and Air Conditioning for awesome products and customer service... ^_^

Excellent service. Mason Swinehart was great; knew his business, very professional. A/C tune-up done thoroughly. Although he did not have the correct kind of insulation needed to wrap some outside pipes, he had another person bring him the required materials. He committed to not leaving until the job was done and it was successfully completed as we had requested. Very responsive. Highly recommended company; have had a service contract with Bel-Aire many years and will continue to do so.

Do not hire them. they are rude and argent. no communication. sent out kids that didnt seem to know what they were doing. brand new furnace and it doesnt work. they are not even in a hurry to come back and figure it out. They didnt even do all the stuff they needed. Should have been done in May it is now Nov and furnace is still not working.

The staff at Bel-Aire Heating and Air Conditioning were marvelous to work with for having our furnace and air conditioner serviced. The lady who handled our call explained everything well and the service technician, Mason, did an excellent job in addressing the furnace and a/c needs. He was very professional in using proper Covid-19 safety standards. I would highly recommend this company to perform repairs on others furnaces and air conditioning systems.

Weve always had great service from BelAire. They are always honest with us about the need of any repair or new parts. We will probably always do business with them.

Brendan repaired our A/C and determined that we needed a new thermostat as well. A week later, John came to replace the thermostat. Both young men were polite, capable and professional. Thank you, Bel Aire!

They did the job quickly and without problem in December.

Mike C. was great. Preformed the AC tune-up as requested. All Bel-Aire service techs have been great, but Mike was the first to take the time to take apart my condensate pump and clean it. That took some effort cutting the PVC drain pipe to pull it out. Installed a coupler but left it so it can be cleaned easier next time or replaced with less hassle.

My Bel-Aire service experts (Llis and Steve) were great! They collaboratively solved my system issue with clear and energetic communication. I am so glad to have chosen Bel-Aire! Thanks!

Thanks a million for the outstanding job that Mark Gray did today he is always on time and he always does a fantastic job.We highly recommend you thank you very much.

The equipment seems great so far, no complaints there. My issue was the install guys. They left random strings from packaging in my basement, didnt replace ceiling tiles as they were when they arrived, left the couch pulled out, and screws randomly left around new unit. All that was frustrating to find but the final straw was them fixing my toilet to use in the basement which actually caused it to run for two days until I noticed and had to actually fix it, again.Then, to top it off, I did not once get a follow up from my sales rep or anyone else to see how things went or if we are happy, etc. Seems like for someone spending the money we did the customer service would be a little better.Like I said, equipment is great so far but service is lacking behind others Ive worked with previously.UPDATE: Upon writing this review I was contacted by a manager that seemed to sincerely apologize for the condition in which the technicians left my house. Without asking for anything the manager offered me a free maintenance plan for my equipment for one year. It obviously would have been nice for the service to just be better from the start but at least the manager did call and attempt to make things better. I have now had the equipment for about six months and all good so far.

Brandon was exceptional! He was very prompt, quickly identified my issue and fixed it. He was very nice to my kids and very engaging. He is excellent

I was super happy with Austin Laurences service call today. He not only is a thorough technician, but also a really nice person to talk to. We enjoyed talking about fishing, and because he has fished on our lake, he was able to give me some fishing tips. He also answered all of my heating/furnace questions that I asked him.Ive been a BelAire customer for years, and have always found your technicians friendly and helpful, but Im going to request to have Austin scheduled to return for our Spring Tuneup.

Bel-AireAways polite, professional and excellent communicationI feel real value in the service relationshipHave been doing business with Bel-Aire for over 12 years

The technician, Jake T., did a really good job for us. He called when he was on his way and arrived right on time. He was very pleasant and went right to work on doing the annual maintenance on our central air unit.I would recommend Jake and Bel-Aire for your heating and cooling needs.

Jonathan Kelley was our technician; polite and professional and explained all that he did.

I have used Bel-Aire for my heating and air conditioning services and I cannot be more satisfied with their level of service and professionalism. Service technician Dave performed routine service on my furnace for the upcoming winter. He was excellent! His knowledge and attention to detail was outstanding as was his customer service skills. I was completely satisfied with the service provided by Dave. Thanks Dave!

The tech went about his job and kept me informed. I did need to get a charge this time on my AC,

I had a very nice young man come out and review my air conditioning. He determined that he may need to come back which is scheduled for tomorrow because the freon level was not as high as it should have been.

Have always been happy with belaire service.mason swinehart was our serviceman today.he did a great job. thank you

Anthony was on time and professional. Easy going and kept me informed plus they worked with me to reschedule my maintenance outside of the planned agreement. Will continue to do business with them and highly recommend!

Loren was knowledgeable and did a great job! We had our annual furnace check up scheduled and ended up needing a repair as well .Loren had the necessary parts and got the job done quickly. He was personable and helpful.

Have dealt with Bel-Aire for several years. They installed my furnace and air conditioning and have maintained it ever since. Every technician that has come to inspect and service my furnace have been pleasant and knowledgeable. Great company to deal with.

Dave is terrific, knowledgeable and takes time to answer and explain things. I actually requested Dave as I enjoyed him before.Customer service/scheduling on the other hand specifically (Adrienne) was horrible! Actuality this is the second time Ive had a terrible experience with customer service. This alone would make me want to switch HVAC companies.

Always helpful when I ask questions and willing to give an oral evaluations on his findings.

LS is one of the best HVAC technicians ever. He is very friendly, thorough, competent, and explains everything he does. Very difficult to get this kind of affordable competent service elsewhere.

Theyre quick, efficient, professional and caring. Im speaking from personal experience that is. Mike C. from installation is a complete sweetheart. Lisa R. from Service is my Guardian Angel seriously.

Called ahead. Friendly and did great work keeping our older system tuned up. I highly recommend Bel-Aire and their team.12-5-2018Very good service today. The tech assigned to our home today did an outstanding job and more than met my expectations! Thank you Ritchie!

Bel- Aire has been our heating and air conditioner service provider since we bought our house over ten years ago and have never been dissatisfied with their work. I especially like their tech Mark G. Mark always does an awesome job. He is professional and courteous and answers any questions I might have about the equipment. Thanks Mark!!

Excellent customer service! Damiano was professional, friendly and answered all my questions. Service was prompt and efficient. Highly recommend.

We had to do our repair w/Keith long distance because we were out of state. He was on time, contacted our daughter to let him in the house...did the repairs, called me to say all went well and closed things up. Good job. Thanks Keith.

Worst experience! Company sent an inexperience tech to my mothers house for 12 hours on a Ssrurday. Was also there the night before where everything in the furnace turned on and worked. He started replacing parts without testing for the problem the next day. Replaced many parts and burned out many others. Tech tried to get help from his boss and several other techs but no one would call him back after trying for 4 hours. Burned out circuit boards, transformers and who knows what else. According to two other heating people, it probably was a easy fix. Had to purchase a new furnace after destroying several parts. ( no heat for 5 days). The guy left a bill for almost 700 dollars and a furnace that wouldnt turn on. Had to fight with the manager about the bill. Still charged me $125 for destroying the furnace. I blame the company and the manager for sending a tech out without backup! I would advise everyone to stay away from this company! Will be contacting the owner too! I dont usually write reviews but this experience was beyond frustrating! Would give them zero if I could. I hope their $125 bill is worth the negative review and a letter to the owner.

It is so nice I do not have to take a day off work for this yearly cleaning and tune up of my heating/air-conditioning. Service technicians are friendly and thorough been a happy customer since 2003

Very Happy with the service from Bel-Aire, been using them now for 3 years. They do my HVAC maintenance and my water boiler maintenance. Well priced, show up when they say they will show up. They always check before doing any work. They prioritize what needs to be done instead of telling you need to do everything at once. Extremely friendly team. Colin who performs most of our service per our plan is always knowledgeable and ready to handle any issue that may arise on a call.

Very professional, courteous, timely and knowledgeable. Informed me of potential need for future repairs or replacement due to age of equipment. As a homeowner information like that is invaluable. We will continue to have summer and winter inspections done by Bel-Aire.

I just had my furnace tune up with Brandon what a wonderful young man I really hope it comes back next year and tune up my furnace again really nice and knows his stuff informed me about stuff I didnt know was there and l have lived in my house for 28 years got to say one of the best Bel Air has

Zach has performed services for us before and we couldnt be more pleased that he did our service again this spring. He is courteous, professional, and punctual. Zach always ensures we are satisfied with the service and that hes thoroughly answered any questions we have. We will definitely continue service with Bel-Aire.

Good, friendly service man. Arrived on scheduled appointment time. Appeared to do some work, but he never told us what he did. See concerns below.Per this appointment we had two issues:(1). He asked my wife to e-sign, but gave her no details of what he did, or what he found. So, I had to track him down in my driveway before he pulled away, to ask what he found. Not very good service. Why not just debrief us before leaving?(2). In response, the technician stated “we may an AC coolant leak?” He stated, “our AC coolant was low, which indicates we may have a leak.” But he didn’t offer any solution, or specifics. When pushed for a solution, He said, “ we should track it.” Ha, I am not a technician, nor are we sure what to do at this time. If we need to replace something, why didn’t he say so. If it needs Bel Aire follow-up to monitor, why didn’t he say we’ll be back in 30-60 days to read your AC level,as part of your service plan. At this time we are confused.Overall, this is not we expect from a “service plan.”

Our technician was very pleasant and knowledgeable about what he was doing. Answered all questions related to his job with professionalism. great job David W. I would like to request this gentleman for further appointments. Thanks again Michael and Mary Parks

Mark and Don, Bel-Aire Heating and Air Conditioning service employeeswere here to service our furnace this week. They were both so kind andcordial. Also, they were prompt, worked efficiently, and very capable! Wehighly recommend them!

Bill, the service technician was very knowledgeable, courteous, and extremely customer focused. Indeed he is among the best of field service technicians that I have encountered.....would definitely recommend him and Bel-Aire Heating and Air Conditioning.

Weve been with Bel-Aire for many years. Weve had good and not so good techs here to service our furnace and air conditioner. This was our first time, that we can remember, that weve had Kevin N. He was professional, efficient, and he seemed like a nice guy. We were very satisfied with him.

As always, Dave Taylor took good care of my system yesterday. Hes the best at Bel-Aire, and now hes training a young man named Jake who is going to be a good one as well.

I really dont know just what to say about Dave Taylor, we have had him so many years, looking out for our heating and cooling, nothing new to say, He is the best. so going to adlib here, He is not only great with our machines and things, he is Great looking and so friendly, wouldnt change him for anything.You go Dave..

Professional, knowledgeable, friendly, and courteous service. I was able to schedule the service when I needed it. Technician arrived promptly and worked efficiently, explained everything properly.

This company is a joke. The last 3 times we have had our furnace or a/c serviced we have had to call for someone to come back and fix problems with what the original technician did. Each time, I have given the office my cell phone number as the contact number, yet they call my husband instead. He has had to step out of work meetings to pass the info along to me. Appointment windows seem to be completely at the technician’s whim. Someone was supposed to come after 3 pm today to fix the problem created yesterday. Instead, he showed up at 11:40 am as I was trying to get out the door for an appointment. We will not be using Bel-Aire in the future.

Keith is our regular service person at Bel Aire and has been for many, many years. He is knowledgeable and reliable and able to answer any questions we may have in relation to our equipment that is being serviced. Keith is always pleasant and a great representative for the company.

Loren did an excellent job. He was on time, very professional, thorough and happy to explain how we can help our HVAC system become more efficient.

I had a new mini-split installed. The remote controller just wouldnt function properly to signal the unit. Bill L. @ Bel-Aire Heating and Cooling researched my options and obtained a controller that works perfectly. My thanks to Bill and everyone at Bel-Aire for excellent service, quick response and their professionalism.

Tom called and was on time. He introduced himself, and checked out our furnace, reported his findings. He was very polite and did his job well. He answered all my questions and he is a great representative of Bel-Aire. Would recommend him anytime.

We have been a maintenance service customer of Bel-Aire for several years now. It has been worth every penny we spend on it. I always ask to have Keith Kendall sent for our bi-annual services. However, in cases of emergency we had other employees come and I have been very pleased with their service and the professional way they handle themselves. Keith, probably saved our lives and the lives of our pets by testing for carbon monoxide. Our furnace had a bad part and he caught it before it became a danger to us. He also recommended a carbon monoxide alarm. Lisa Green is my contact for setting up our appointments and taking care of emergency parts and services. Lisa has done a fantastic job of helping us out in emergency cases. She gets the job done! Thank You All At Bel-Aire Linda Dudley

We have always had good service and feel their prices are reasonable. We use their maintenance plan which gives you some good benefits.

Randy was helpful, professional and explained things very well. I would highly recommend Randy to provide Bel-Aires planned service agreement service. This gives us great peace of mind for our heating and A/C units.

Very good job in servicing our furnace. Did a complete job. Even made me aware of a $50 rebate that I knew nothing about.

Mason was very professional and friendly as he approached his job: Explaining every thing that he did in checking the air conditioner inside and out.as well as the furnace. He appeared to be thorough.

Jake was a very good tech. Very thorough and friendly. Would recommend him to anyone.

Randy was very friendly and helpful in explaining the ins and outs of my heating/cooling system. I would recommend Bel-Aire to everyone.

Both Loren and Tom have been outstanding technicians! We appreciate their efficiency, friendliness and hard work. They seem to enjoy their jobs and it shows!

Collin was polite, professional and very thorough. He arrived when he said, did a good job on both the furnace and humidifier and followed up with a checkup with the water heater which, likely hadnt ever been drained or tested. I trust Bel-Aire and I trust that they will keep my equipment in tip top shape.

We have a service agreement with Bel Aire for the furnace and A/C. They come out twice a year to inspect just prior to the crossover of the heating/cooling seasons. I have never had a breakdown or failure of any kind and I believe its due to this type of regular maintenance. Nate has been our service tech for nearly all of these inspections for the last 5 years. He does an excellent job. Thanks Nate!

Bel-Aire has been servicing our furnace and AC for nearly 10 years. We have been very pleased. Their service is excellent and very professional.

Ritchie was professional, courteous, and very willing to explain what he was doing and answer all my questions. Bel-Aire always provides great service, and theyve added another great technician to the team. Thanks for everything!

Mike has been servicing our air conditioning and furnace for years. He comes in, gets the job done efficiently and leaves. I dont have to worry about a thing.

The Bel-Aire team have always been professionals. Lles was no exception. From his heads-up phone call to his departing good wishes, he was thorough, used his ‘indoor’ socks every time and gave us a great tip on the lifespan of our A/C unit filter. Recommend Bel-Aire and their maintenance team to anyone. The maintenance agreement is worth every nickel.

Mark came in (between rain showers!) and went to work. He informed us what he found during inspection on our air conditioning and what he was going to do about it. He was thorough, efficient, and highly professional, as all Bel Aire staff have been during our 20+ years of experience with them. Thanks, Mark and thanks Bel Aire for your continued excellence in the home heating/ air conditioning field.

Bel-Aire Heating and AC has been servicing my furnace for years now. I am always pleased with the service and professionalism Bel-Aire provides. I am very pleased with the tech who serviced my AC. He was very professional and answered my questions.

On time, efficient, smart. Weve worked with Bel-Aire for about 7 years and Llies for most of those. We are already set up to our maintenance tune up in the fall.

Randy, our service tech was not only friendly, but very helpful, knowledgeable and explained everything easily. He even showed me how to tell if I have an issue with my furnace, and what to look for. He went above and beyond!!!!!

Bill L recently completed our annual Spring AC tune up. Season after season, he remains our requested technician due to his exemplary character: prompt, professional, experience with - and knowledge of - our aging equipment, friendly, genuine, helpful, great comraderie, kind, trustworthy. In short, he is the BEST!!

Sean D was wonderful! He was very courteous and explained everything very well! I will definitely be using your company again!

Bel-Aire has always done a great job at my home and office. Mark G. Was out to do my furnace maintenance and was prompt, friendly, thorough and professional!

Just had them out today for a tune-up, super friendly and did a great job! Very happy with our first experience with Bel-Aire, will be using them again in the future.

Loren, the service technician, did a very thorough and great job during our annual A/C check. And more importantly he was just a genuinely nice guy. Thanks Bel-Aire

Tom DID HIS JOB. HE EXPLAINED WHAT HE DID AND WHAT HE FOUND. . HE ANSWERED MY QUESTIONS. EXPLAINED THE SERVICE CONTRACT TO ME ANSWERING MY QUESTIONS..A TRUE GENTLEMAN.

Dave is very knowledgeable in what he does. He is very friendly yet professional. Dont hesitate to go Bel Aire and request for Dave!

Gary has been to our house many times for BelAire. Today was for an annual inspection cleaning of our central air. He let us know everything he was doing and reviewed his findings with explanation. Would highly recommend.

Always a great experience working with this company. Very prompt and trustworthy.

On time and great service. Explains everything in detail.

Always polite, on time and willing to discuss what is/was to be done. Never seems to be in a hurry to get to the next job. In a word - PROFESSIONAL

Many years of fine service from Keith and have dealt with Bel-Aire since 1984.

Nick arrived right on time, petted the excited dogs and went right to work. Highly recommended!!

Kevin came to perform our spring maintenance/check-up. He called prior to arrival and was friendly and explained everything he was doing. We always receive great and timley service from Bel-Aire

On time, courteous, efficient, all I could have asked for.Great service.

Richie W. Was on schedule and did a planned service checkup. Have had a service agreement with them for over ten years and very pleased with everything.