Technician was very knowledgeable, professional, and friendly. He got my oven working the same day even though he needed to leave to go pick up a part from elsewhere. Could not be more pleased!!

First of all, the repairman was prompt, and made the repair in a reasonable amount of time. My dryer works great! The downside: The repairman had little social skills, the labor charges were higher than the part, and the maintenance plan pitch (the high monthly fees, plus you still had to pay for the service call!). Overall--hot and cold...

I have American Home Shield for a home warranty. My dryer stopped drying the clothes on a Saturday 9/25 so I went online and request service and Sears Home Service was assigned. I was able to schedule the service online for Tuesday 9/28 between 8am and noon, but when I received the confirmation email it was from A&E Factory Service, not Sears. My first frustration is that they schedule a 4 hour window meaning you have to take that time off work and sit around to wait. At least they did text and email when he was on his way though there was no ETA in either the email or text just a the tech is on his way. I get not being able to give an exact time, however with most services Ive been able to request that they contact me 30 minutes or so before ETA so I can go to work then run home to meet them when they arrive. Unfortunately, they dont offer any options for making that request. The tech showed up, diagnosed the problem and said he needed to order the part. Ive had this exact repair done on this dryer 3 years ago (blower wheel replacement) and they obtained the part locally. - so it was a bit frustrating that they couldnt/wouldnt do so this time. He scheduled the part install for the following Thursday 10/7, a full 9 days later, again a 4 hour block of time. Since the part was being shipped to my home, he said if it arrived early to call and reschedule the repair for sooner. I asked about the name discrepancy, that AHS shows Sears but hes from A&E Factory Service, and he claimed they are the same company - though that doesnt seem completely accurate based on the poor service. The part arrived on Friday 10/1 so I called the number shown on AHS website for this company to reschedule the repair, and the system offered 1pm to 5pm on Saturday 10/2 so I confirmed that time. I waited all afternoon Saturday, but the tech was a no show. I called the number shown on the AHS website for this provider but was unable to reach a human, it only offered the option of rescheduling the appointment. If you tried any other option, it hung up on you. Since it was after 5, I went ahead and rescheduled but the soonest available was Tuesday between 8am and noon - 3 days after the no-show appointment and 4 days after the part arrived. I was furious at the rudeness of not receiving a call, text, email or any communication letting me know the tech wasnt coming and at the utter disrespect for me and my time, not to mention the additional delay in receiving the service . I did a google search and found a different number by which I was able to reach a human, who was obviously at a call center overseas. She told me she would escalate it and someone would call back within 24 hours - which did NOT happen. So I called that number again on 10/4 and got the exact same response from a different customer service, again at a call center overseas. In both cases the customer service rep gave me the excuse that the tech was overbooked Saturday which doesnt explain or excuse the failure to show up or communicate with me. I am frustrated and angry at the lack of consideration or respect on the part of this company and its representatives. And I am not happy that I have to take more time off work to sit at home and wait for a tech who may or may not show up to do a repair that takes under 20 minutes, after wasting my entire Saturday afternoon waiting for someone.

Was not happy to have our Kenmore Elite refrigerator stop working after only 5 yrs. But was pleased to be able to reach a very helpful representative on Saturday night when it happened, and got scheduled for Monday 8AM to have technician come in for diagnostics. Better yet, the tech was able to fix the problem that same morning since she had the necessary parts with her (replaced bad compressor from LG :/, which seems to be a common problem for LG and Kenmore brands)Warranty covered parts but we had to pay labor.

I called and spoke with a pleasant English speaking representative, trying to secure a part in Grand Rapids, MI. From her comment, I assumed SHE was checking for the part. I was then transferred to an offshore representative that could not understand me and proceeded to inform me all stores were closed in our area. I am aware! The Appliance Repair still shows as an open entity. Although, my end was clear, he stated I was breaking up and he could not understand me.

The people I dealt with in the phone were very nice and helpful to deal with. The service guy was super helpful and my husband really liked him. He really went above and beyond to fix our tractor and answer our questions. I could not have been happier with him!

Had good experience with our dryer repair. Both techs were courteous and on time. Felt the repair cost were fair and we are pleased with the work.

Tried to determine if there is a Sears appliance service center in the Grand Rapids area. System refused to transfer me to a person until I chose an option that wasnt exactly what I needed. Then, after promising to connect me to someone who could help, it promptly hung up on me. Sears is dead, find someone professional who can help you.

I booked an appointment and called specifically to confirm that Id be able to pay remotely (over the phone or online or something, anything), as its a rental property. I was informed that Id receive an invoice to my email. Then, 15 minutes before my appointment was set to begin, I got a call from the technician. He told me I needed to be there in person to pay for the repair and that there was no possible way to do it remotely. I had to cancel my appointment. I have no idea how there is such a discrepancy within the company about payment, but it was very frustrating.

The Sears home warrenty is a scam. They said it would be 30days until the warrenty would take full effect and now we are being told it is going to be 90 days. Do not get it. It is not worth the time or the amount of money. We have paid more into the warrenty than what we would have paid just to buy the appliance out right. We are $400 into paying for the warrenty and still have no washer. And are now being told that we can get a $500 credit. And in addition had to pay $100 for someone to come out and tell us looking at the washer for 5 minutes that we should just buy a new one with the credit. This whole process has taken 2 months so now past the 30 days which we were told was the amount of time that we had to wait for it to kick in. Still no washer here. It’s one thing after another with what the hidden reason why we can not just get what we paid for. Customer service on the warrenty is horrible also. Supervisor Nathan #NCT9870 or so he said was one of the most rudest individuals that I have ever had to deal with.

They finally came on June 7 to fix my washer with an expensive replacement part now that it is September the washer has the same problem, they advised that the warranty ended 3 weeks ago they will be happy to come fix it again, for the full price again, so I have to do this again in 3 months there is something wrong with this picture

Do not schedule a repair here. Awful call center. Cancelled 3 of my appointments without letting me know. Huge waste of time