I got a flat tire and was frantically making calls to tire shops near me that were still open. I happen to reach Andy at Firestone and it was about 6:40pm when I called and they close at 7pm. He said sure come on in, I’ll take care of it! I am so beyond grateful that all it needed was a plug and patch. Andy was so kind and generous with his time to take care of my tire while working on others as well. He saved me time, money and peace of mind with my car. I highly recommend Andy and his shop! Thank you, thank you!!

Andy went above and beyond to ensure my flat tire was repaired, although they were closing. U rock and I appreciate it !!

Andy is the pinnacle of all humans. Busy with 2 vehicles, I pulled up out of nowhere with a tire going flat. I live in Scottsdale and couldn’t ride a spare. Took time away from his family to help out a customer. Great people great atmosphere.

The employees at this fire stone location were very helpful with everything I needed with my vehicle inspection so that I could start driving for Uber eats. They also helped me with a new cabin air filter and battery corrosion. They went the extra mile with fixing a bolt and plastic cap underneath my car that came loose. I was approved for a Firestone credit card and will be researching tires very soon! Thanks to my Firestone family!

I originally went to Discount Tire to check to see if I needed a new tire because it kept going flat. I waited 1 hour and 15 minutes and my car never moved. It hadn’t even been started. So I went to Firestone at 35th and Bell in Phoenix Az. They squeezed me in and I was pleased that instead of selling me a new tire, they repaired the tire. And it only took 1 hour, and that was only because the repair substance had to dry. Thank you for the great service. I will definitely return.

Went in for some possible work to be done on my car. 2 0r 3 guys in the shop clearly noticed me...waited..waited.. thought to myself..if this how a potential client gets treated, then this is how they treat the repairs car as well. Is there a minus star rating?

Worked with Andy, professional, courteous, and honest. Ive brought my vehicles to shops in the area for different reasons, Andy at Firestone is the first shop in 20years that didnt try to sell services i didnt need. Gave me straight forward and honest diagnosis. Saved me double what I was quoted at a nearby Devil of a shop.

Went for a wheel alignment. My truck was well overdue and drives great.

Be AWARE of the fix flats for FREE everyday!!!!! My father had a tire store for 40 years in CO. I had a flat tire and they were the ONLY ones open on Sunday 9/13. They tried fixing the tire they said 4 times and it wasnt able to be done that a new tire needed to be purchased. My father sat there 2 hours why they worked on what they called fixing it. The 1 tire cost $209.00 and my father asked to have the other tire back because he wanted to look at it being a tire guy. My father passed away on 9/22...... I took the tire into the place where I buy my tires. Purcell Tire and Service Center in Peoria HIGHLY recommended for honest tire people!!! They mounted the tire that was fixed by Firestone and tested it and the tire is good. I called Firestone and spoke to Andy the manager who told me they only try once to fix it and then a new tire is recommended that was a flat out lie. They did it 4 times and fixed the tire. I WISH my father was alive to know that he was CORRECT!!!!!! Stay AWAY from this place!!!!!

DO NOT! I repeat DO NOT get any services done here if you are a female alone that doesnt know much about cars! they are crooks and theives! You ask them to do one simple task and they try to charge you for services and part replacements that you didnt ask for making up excuses about parts to squeeze more money out of you. If i could give 0 stars i would! Thank god i have mechanics in my life to tell me what is right and what is wrong. I will NEVER return here again and i will be sure to tell all that i care for to not come here.

Top notch service. Worked with me to resolve a nail in the tire.

They took care of my needs quickly which in a busy world is so helpful in an unexpected situation.

Awesome customer service.Most definitely recommend this location.

Id give less than a star if I could, and Im about to go all over social media with this info;June 2016 I went in and spent over $600.00 on the better tire of two that this Firestone location sells for our Fiat 500c pop. Champion Fuel Fighters for around $93.00 a piece plus tax, the fee to put them on, etc.Mileage was 31k. Mileage is now 58, 600k. So not even 28k miles on them and they are bald, one is about to pop from blisters.I have my mechanic rotate tires, I have alignment checked, all is good on the car. I bring the car to Firestone and the best they can do is prorate me?!?! So I am angry, and drive to my mechanic, because at 48 years old, I am either finding out that tire sales is a scam, or Firestone is a terrible company. Maybe both, I found out its both.The gent at my mechanics tells me this is how tire stores generally do things. Unless its a defect in the tire while the tread is still new, then its usually free. So, I paid for a 5 year 70k mile warranty, over $600.00(they cost more now), so in less than 3 years and 27k miles later I can pay them ANOTHER $400.00 for tires?!?!? WTF????This cant be correct! If this is true, Ill be buying discount tires from now on. I may replace them more, yet in the long run, I know Ill save less. I have had WAY cheaper tires last FAR longer. I do believe some Firestone tires are just junk, and the warranty is a scam. I will NEVER go to Firestone again. This was a harsh lesson.Our youngest daughter is about to graduate from HS in May, I didnt think Id be shelling out for new tires so soon, and I plan things accordingly, I didnt plan on Firestone tires sucking, and their customer service being even worse. That was my fault.Oh, and if you need ANY work done on your car, PLEASE do not go to this store. Get an estimate and call Masterwerks. They have great reviews and that is because they dont sell you anything. If it doesnt need to be fixed, they let you know. If it does, you get a super fair price.

Great mechanics and excellent customer service!

Im a little disappointed in the fact that when I arrived to my 1:00 appointment I was told that they were a little short-handed and it might take a while since I had to stay there I had nowhere to go and I had no one to pick me up so I did have to sit there a little longer than I had hoped for but after that everything was just absolutely awesome

Did not seem interested in helping me with my vehicle issue.

Inspite of negative reviews, I visited this Firestone for my engine splash cover and fenders lining fix. My splash cover and fender lining came out and luckily I took and kept in my trunk. One of the bodyshop asked $250 for labor alone. I took it to Toyota service center and they asked $220 and $200 for new parts. I was in a second thought and took it to this Firestone. They asked just $110 for labor and used the same worn out part for which I am good. Also they gave 4 tires for really cheap rate. I was planning to sell my car in another one year so comparatively to other stores it was cheap to me. Though the front desk people took long time, the work they did is exceptional 👍

Fantastic work, I had my car towed there from Qt gas station,They had to rebuild my TRM valve stem that broke from free air QT,They started working on my car right away and fantastic service and customer service!!!

I had a very poor experience with Firestone this past week. I had my vehicle towed there on Saturday because I it was overheating so I pulled over. I was told they couldnt look at it until Tuesday because the lead tech was out until then. Tuesday rolls around and we get a call from them saying that we needed to replace the entire heating assembly including the thermostat. My husband asked if he had taken the thermostat off and tested it to make sure it was in fact malfunctioning. The tech said no, but in my years of experience if your vehicle overheats the thermostat is bad as well. Then my husband said Im not paying for parts that are not needed. Specially because you didnt even check to make sure it was broken. Him and my husband go back and forth for a moment. Then my husband tells him that he has been turning a wrench for 15 years and there is no way to tell for sure if it is broken without testing it. He then tells the tech I only want to pay for the parts needed. The hose that is broken. The tech then says sir we are at an impasse then and Im not going to do any work on the vehicle what so ever. Please come and get it. So I did. Then the tech put into the computer that we refused to buy parts. Not that he refused to do the work, but that we refused to purchase the parts he recommended. Im sorry but Im not buying parts that are not broken. By him putting that in the system he was trying to void the warranty on my vehicle, saying that the work was not completed by a certified mechanic, and that a certified mechanic did not take it off property. Well guess what buddy they did. The gentleman I had with me is a certified mechanic, and did the work. So nice try!!! Come to find out it takes longer to replace the small part that was broken than it does to take off the entire assembly and replace it. We are talking the difference between 3 hours and 20 minutes. He just didnt want to do the work thats all.

Just called looking for a tire price + installation, well they just LOST a customer! The woman who answered the phone told me she couldnt look up the type of tire I needed to get a price. I told her I wasnt at my vehicle at the moment and she said there was no way for her to find out what type and cost without the tire size.YOU ARE A WELL KNOWN TIRE SHOP AND CANNOT LOOK UP A TIRE SIZE FOR A PAYING CUSTOMER WHO IS ASKING??? DisappointedIve called other places for quotes since this post and have got many prices without the tire size. They simply ask me the year make and model.

Very friendly customer service! Honest people!

Will NEVER AGAIN bring my car to this location. Brought my car here 2yrs ago to have brakes replaced and have had issues ever since with constant squeaking when braking. Never had the issue before bringing it here. I have brought the car back time and time again and still same issue. I had paid for the lifetime brakes package as I had been told if I EVER had any issues or needed brakes it would be covered. Today I was told I SHOULDNT BE WORRIED ABOUT THE SQUEAKING AS THE CAR WAS SAFE but that if I wanted they could replace the pads for free. However i would have to pay for the labor AND new rotors which I PAID FOR and replaced the FIRST TIME I went in there. It shouldnt be THIS HARD to get brakes fixed. Will be taking my business elsewhere.

Andy the manager is a scam artist and will not fix your vehicles problem even after they messed it up. Ive been back and forth 4 times after getting new yolks replaced on my drive shaft that continues to leak and he refuses to find or fix the issue. Dont take your vehicle here!!!!

Honest mechanics. We had came almost 2 months ago, before the quarantine for an oil change. As we have been driving around more we kept seeing oil leaks. It got so bad that we scheduled an appointment with another mechanic and then I remembered my wife got the oil change 2 months prior so I brought it in to Firestone to check. I was worried they were not going to be honest and find a way to make money from me but this was not the case. Zach looked at it and found there might have been something with the filter. He cleaned, took it for a ride and then saw the leak again, so he replaced no questions asked. Thank you for your integrity and honesty.

Always a good experience here.

Fast & friendly! Could have sold me a new tire, but they said it only needed to be repaired. 😎

Called to see about getting work done on my car got told there technician was not comfortable to do it. Was quoted on a price and sent to a different shop. Found out was quoted way wrong.

This place is great! We had a dead battery and they helped us!!

Had a nail in my tire the first time I took it in. They said it couldn’t be repaired. So bought a new tire. Had a nail a 2nd time where they said they could repair it. Nope, they try to up sale all the time.

Very disappointed!!!! Brought my car in on Friday at 5pm to have my car looked after is was suggested by the technician Zach during my oil change on Thursday they would need more time to look at it. The car has started to shake when braking. I dropped my car off with Erica at 5pm on Friday to have them keep overnight. I just called on Saturday at nearly 2pm. Not one of their techs nor front desk operator were aware that they had my car to work on. Very frustrating and alarming. I am not sure if I will return in the future. I am Firestone Credit Card holder and use this location constantly. They may have just lost a customer.

Hello My name is Jaysie and I came in this store with my 3 kids afraid that my car wont work again. The managers were so kind to pump all the oil out I over did and didnt charge me. They were only concerned by my safety. Not only that one time I had flat they also put my donut on for me without a question. I came back to get my oil change and they gave me a huge discount for it because they had coupon game that helped me out for my services. They saw my kids were with me and they ordered pizza at lunch time to keep us comfortable for the wait. Im so blessed to be in the neighborhood of such an awesome company that care about people.

The customer service sucked!

Terrible experience at this location. Took my truck in for an alignment. Keep in mind I have already paid for a lifetime alignment. In order for Firestone to perform a proper alignment, my passenger side torsion bar needed a slight adjustment. And when I say slight, I literally mean about 1.5 turns on a bolt with a socket wrench, and job would be complete. The service advisor refused to do what was necessary for a proper alignment, and wanted to charge me $50 for the aforementioned adjustment. $50 for a 1 minute procedure. Couldnt believe it. Also keep in mind that performing the 1 minute procedure wouldve led to a proper alignment, leading to a happy customer, and truck operating correctly and safely. Instead of performing said procedure, I am now leaving an extremely unsatisfied customer driving a potential hazard on the road all because this service advisor refused to do the obvious right thing; not only for the customer, but also for the business. Do not bring your vehicle here.

Got off work yesterday and our car wouldnt start. Went across the street to Firestone and talked to Erica. She said that they could have the car towed over to them and that she would let me know in the morning what was going on. I called them on my break and she told me what was wrong and what we needed and that we could pick it up when we got off work today. The cost was more than I wanted to spend but still pretty decent for the work that was done. Everyone was very friendly and helpful and very understanding. Would most definitely recommend and we will certainly be going back to them from now on. 🌟🌟🌟🌟🌟

Although Zack has always been great, my last trip while he was not there has made me change my review for this one.Went in for an alignment, mechanics were fiddling around my engine bay for 30 minutes before ever lifting the car. When I asked the lady at the front desk what was going on she said shell check and came back telling me theyll get to it right away.Got the car back, the rear tires vibrate like crazy which it did not happen before at all, not even at high speed. Now a component of the accessory belt is whining like crazy. Car most definitely does not drive straight. Was never given the print out with the alignment specs.At the end the guy at the desk who checked me out told me my accessory belt needs to be replaced. I never asked them to do any other work except the alignment and all the issues I listed popped up immediately after I drove the car home from this location...coincidence? Well I wasnt born in a tree, so no. No coincidence.Will be going to a different location from now on. This is why people cant trust mechanics nowadays.

The technician Mike is awesome and always has been. He said hes been there now for 30 plus years. Wow!

Another great experience from Marty and the team. Love this store and the excellent customer service I receive. I know I can trust them with my car and they will get the job done right.

Poor customer service, you post your open to 5pm I come in at 4:15 flat tire, everyone standing around BS ing, would not fix my tire said they were closed, great customer service NOT!

Easy, fast, 2nd time in 5 years different vehicles Ive replaced a battery. They are pricey but for something like a battery in AZ its worth it for me. Good warranty, nationwide. People are goid, helpful.

Great service havent messed me over with pricing. I have went to this location for over 4 years

Dan and his team are extraordinary. My wife and son took her car in for a new set of tires. I had a quote that I already happy for the tires. When my wife checked out, they applied a $100 coupon that I did not even know about or ask for. They have consistently taken excellent care of our cars, for several year. Thank you!!

I had an emergency where my battery died and needed to be replaced. I phoned the Firestone store at 35th Ave and Bell Road, Glendale, AZ. They were able to take me and fit me into their busy schedule. They also checked y fluid levels and air filter and suggested a new air filter, that I was in need of replacing. Dan De Busk, the Store Manager, and his entire Staff took excellent care of me. I would highly recommend this Firestone location whenever you need any kind of Service on your vehicles. I always feel like I am part of their family and know that when they service my vehicle, it will be completed the first time in correctly. I look forward to coming back soon for my vehicle Maintenance needs.

They did a really good job, fair prices and very knowledgeable! They showed interest and did research to assist me in fixing a vibration under acceleration! I changed both CV axels and I fixed the problem!!

They always do a great job. Definitely recommend this Firestone.

At this firestone location . At Bell road and 35 ave . Phx Az. This crew is the bomb . They do great work . The young lady at the front desk is honest with every customer. (Observing from the eating waiting room) thank you firestone crew at bell n 35th ave

Thanks Firestone! A car broke down in front of my house. Their spare was flat. I drove them around the corner to Firestone. Luckily they were still open with 5 minutes left. They fixed their tire for free and we were on our way. Happy Holidays for everyone.

Great experience.

I loved Firestone. Marty was so good to me and helped me to find the best option for fixing my tire. I will never go anywhere else ever again. They are honest, smart and they got me in and out quickly. I usually hate doing anything car related because I dont know much about them and I have been taken advantage of by dishonest companies in the past. Firestone is a place of integrity. I wish I would have gone there years ago!

Took a tire with a nail in to be repaired and re-mounted, which was performed to a 5 star rating. The two star rating is because the courtesy check, which I didnt authorize, identified a needed ~$100 repair for the air intake hose. The unauthorized courtesy check didnt find any of the issues identified by the dealership just 5 days earlier, when the air intake repair obviously wasnt an issue (the dealership is very thorough in finding potential revenue).

I have been coming to this firestone for quite sometime. The customer service is impeccable. I can honestly say that this firestone is honest and trustworthy. Erica is absolutely amazing, and so very nice. She has gone above and beyond each time I have walked in. Ken helped me out just recently by staying a little later to replace my tire so I wouldn’t have to come back the morning after. I couldn’t be more appreciative of the service given every time I walk into the shop. Thank you so much Ken and Erica, and bell & 35th Ave Firestone!

Everyone at this place was friendly, informative, explained everything they planned to do before (and everything they did after). Keep the good work up!

Pretty pricey, but the quality is worth it! Very quick service and very friendly employees! Today I had to show up 10 minutes before they closed with a tire emergency and they still helped me efficiency even being so close to closing up. Thanks Firestone!

Great staff here. I do recommend making an appointment, which I did. I was in and out in less time than they quoted me. Free wifi and comfortable seating if you need to stay and work while they work on your car.

I used to get oil change and car check-up done here and believed they were trustworthy. Thanks Firestone for ripping me off. I recently had some problems with my car as the engine was turning off frequently. They did fix the problem with my car, which is great. But they also suggested that I get the air intake hose replaced as it was cracked, to which I agreed, but they charged me $250 to replace the air intake hose! Firestone, you made a lasagna of my trust by doing so. Im never coming back again, because I dont like lasagna.

Clean place. Staff is personable and professional. No hard smells

Extremely friendly and helpful. Got me in and taken care of even though they were busy. I will definitely be coming back when my car needs anything.

Highly highly recommended! These guys do a great job in a timely manner! And they had lunch available for customers a movie on, college football games lol go see them!

I have been going to this location for 2 years and I have always been treated with respect and straight forward honest repair bills . I am a single woman with a fear of being taken, but James and the rest of the staff are very knowledgeable and curtious. I know I have been treated fairly. These gentlemen are good men . I would recomend this Firestone to everyone.

Great team experience was awesome my car is still in the parking with me being in the hospital because of my cancer but I do recommend this place to anyone thank you very much for your patience

I have been taking my cars to this Firestone location since 2003 and have been nothing but happy with their honesty, integrity, professionalism, and quality of their work. They never try to sell you something you dont need. They also understand that you cant always afford to get everything done that needs done, and will help you prioritize your repairs so you can spread them out over a few paychecks. This is a truly customer-focused repair shop. They call when they say they will call, they do what they say they will do. The two times (out of over a hundred visits) that I had an issue following a repair, they took immediate responsibility and more than made up for it to fix the problem. What more can you ask of your mechanic?

Awesome customer service. They took great care of my truck. Will be coming back the this Firestone Everytime I need something done with my truck.

Ive been going to firestone for oil changes and basic maintenance for over 10 years and year after year the service of the ppl who work here gets worse and worse. Always having to haggle for a reasonable priced oil change, been treated like ive never been here before pretty much every time i come in. Always mislead about time it will take. And have on more than one occasion been given a different price than i signed docs for when it came time to pay and have had to again get someone involved to make sure im not being charged nearly 100$ for a basic oil change.

They also got a Pep Boys right down the road from there so I dont have a car to be going out to the details but they always busy and they serve you really fast so if youre in the neighborhood like I say and you visit in Arizona you might want to stop by to get that tune up or get that car flat fixed or either get you some water in that hose Ill get your brakes done they got all that theyll take care of you stop by there

I set an appointment to fix my tyre leak.They took it upon themselves to do an entire vehicle inspection. I didnt want that. Kinda wasted our time... I get my vehicle serviced at the dealership.They let their phone ring FOREVER.

I enjoy the staff and the kind interactions they give to me when I go to pay my credit card bill here. They are always so helpful when I have questions on my bill or on my automobile.

Went in today and I needed 2 tires. The guys there were friendly and knowledgeable and timing and price were right on. Ill be back.

Great place to get your work done. Ive seen all types cars and the employees love what they do.

I went in due to a faulty brake switch issue. I also had an ongoing clutch saftey switch issue that caused my 98 nissan frontier to not start. This great shop diagnosed and fixed both of these issues in less than a day, and at a MORE than reasonable price of under $300. Any other shop would have charged me twice that amount.This is now my go-to auto repair shop. Thank you Marty and Dan!💜🚗

I am 64 years old with a spouse in a nursing home, they are my life line when it comes to my car. Another company in Anthem, where I live, ripped me off by replacing a power steering fluid pump that I paid them almost 2k to do, but the new one kept leaking and I took it back twice for them to solve the issue. My 2 children had to give me the money to pay for it. In the meantime I got a Firestone credit card, much to my surprise since I had zero credit, so I took it to Firestone on Bell. They found shop rags had been stuffed all around the pump ( which was not properly installed) to try to stop the leak. Firestone fixed it and I made the other company pay me every penny I paid Firestone to fix it. I cannot express the relief I have that I also was able to get a credit card with Firestone, I was sure I would not quallify, but they suggested I try anyway. They have made my life less stressful !!

New to neighborhood. Stopped in to get air in tires. Stood and waited. And waited. And waited. Was basically ignored. I finally called out, IL. Come back... and was told, OK.Nothing that would imply that they value my business. Which theyve lost.

Despite getting frequent business, Ive been there twice for vehicle inspections and was seen to quickly.

Went to get my wheels alignment done at this Firestone since I have their lifetime warranty. They not only did not do it properly or never did it, they actually made it worse. Not only that, my brakes are now making noises ever time I break, which was never there before. I will go to another location to see if theres any honest Firestone around this region that will actually do their job properly.

I love coming here. Great service, nice people, good times. Darren cracks me up.I tell all my friends to come here.

These guys are great helped me out quick service did 2 vehicles over all check and oil change in an hour ! I appreciate their honesty

Changed from BFG A/Ts to Firestone M/Ts and am very happy with the tires (much cheaper and holding up better than the BFGs). The staff at this location were friendly and helpful. Ill definitely be going back her for alignments and/or new tires when the time comes.

They lost my appointment but still got me in. It took 2 1/2 hours to replace a tire.

Dan DeBusk and crew are the best! I have always had the best service here. I would recommend this Firestone to everyone!

Been coming here for years. Dan and his staff are fantastic. I wont go anywhere else.

Close to home and great service.

Always friendly, and they work hard to get you out the door as quickly as possible.

The kurt, unfriendly attitude of ZAC is NOT appreciated by Firestone credit card carrying,loyal Firestone customers.When I was surprised my info was already in the system here in AZ, he responded condescendingly & very rudely with, Well how else would it be in the system... THEN, says hes not interested in getting into my repair?!?What the heck kind of shop are you running that you deny service without even looking at the vehicle. SHAME ON YOU!!Homophobic much? Racist much?ZAC and his hate speech antics will end up getting you sued if you keep this up!Be advised: this is not your usual Firestone.Quite disappointing.

Excellent service and can count on always leaving a happy customer!

From Los Angeles and our way home on Christmas eve and got a flat, Matt was great and was able to squeeze us in and get us back on the road fast.

Really impressed with this place. I had an issue with the power steering leak in my 05 honda odyssey and a couple of other auto care shops recommended replacing the power steering pump and also the power steering rack and pinion. The total amounted to atleast $ 1400. But Dan (and others) at this store confirmed after a gud patient analysis that replacing the pump alone for $400 is sufficient. Highly recommend this place for not exaggerating and helping the customer spend ONLY on the MUST Do things. Thanks.. * 5 stars*

Very helpful staff take care of what you need a great place

This Place is only good for small things i was going there many times for oil change and filter and check up, once i needed a brake replacement and my tire has some issues with loosing air they were not able to find the issue . But actually they havent looked at it.When i asked person at front desk got surprised that they need to check that too within 5 min he came by saying they didnt find any issue.Overpriced for Brake Fix and other bigger things.My this both problem got fixed with vary less price .My regret is i wasted 2 Saturday with them and money, never going back.On weekends they just want to charge waste your time and kick you out

Always great service, tv and coffee too

They fixed my tire last secod to close,Thanx,guys,Ive been using them for years,And they have always been there for me,,,,

Poor customer service. Counter people are just generally rude and feel bothered when helping you

They have been my go to company for my car tires. Nice friendly service

Always tell you the issue and even show you. The prices are always good and the service is stellar.

Great service, friendly staff and nice waiting area.

Great staff

Great people, friendly, knowledgeable, and courteous. I will return again.

Very helpful, professional.

I come here all the time for my car and I love it!!!

Ive been going this firestone since the 80s off and on. They do a good job and take care of there customers.

They Did a great job on my tires and nice staff

Dan, Kathy and their crew are *always* helpful, friendly, and best of all provide GREAT service!