I knew going into the store that they had limited selections but I didnt know they also lacked customer service.We were wearing masks but you can still tell when a person is smiling and they definitely didnt smile. Their tone was very robotic. My fiancé bought my engagement ring from their website so we were hoping to find a matching wedding band. Unfortunately, we walked out of there empty handed.Staff were like machines. If you dont greet them, they will just stare at you. You have to ask for info about the rings youre trying on or they wont say a word. They didnt make suggestions unless asked. They looked like they hated their job. If I was their boss, I would be worried about sales.

Very poor customer service. Walked into the store and felt completely unwelcome. The lady behind the counter was very stand offish and minimal with me. I was referred here by a co worker and thought it would be nice to check it out! When I saw the place I was super excited. My boyfriend and I been together for 5 years, so I wanted to select the type of ring I wanted and then tell him to stop by this place. A HARD NO. Will not be visiting again. I just hope the staff who work here learn a little bit more customer service skills. Bad for business....

I had a fantastic experience here and would highly recommend Blue Nile to anyone looking for an engagement ring. I worked with Lisa, who I met at the Roosevelt Field showroom, and she was by far the most helpful & accommodating sales rep I could have asked for. She was knowledgeable, thoughtful, and extremely patient as we searched through a bunch of potential diamonds before purchasing the one that met all of my criteria. The ring came out stunning & I largely have Lisa to thank for it. Once again, had a great experience and would strongly recommend.

I don’t usually leave reviews, but this was a long process:I was looking to make a Special Order from Blue Nile. The order would be a Specific designer setting with a 2+ ct. stone. Total almost 3 ct. Not a cheap purchase and I figured their online corporate department can handle it. However, there was a lot of miscommunication. Different reps get involved and give different stories with different information, so it’s difficult to get straight definitive answers about stones, quality and custom setting availability. After being stressed out for almost one month I figured enough is enough and I was going to give up and go elsewhere.Thankfully, manager Joyce from the Roosevelt Field Mall in New York got involved! She literally saved the day. Joyce got corporate to give definitive dates, helped me choose a gorgeous stone, made sure that the special order would go as planned, that the stone would fit the custom setting, and when corporate increased the price on the diamond OVERNIGHT, Joyce made sure they honored the original pricing.I would not have made this purchase if it wasn’t for Joyce! Thank you Joyce!So, if your order is getting complicated and you are looking for definitive answers and someone who can get the complete job done, get a manager from a showroom involved.The ring is gorgeous, now to figure out the next step…

The showroom is tiny, the selection they keep on hand is very limited. I waited for over an hour to go in and when I did, I felt the woman assisting us was a bit short and rushing us from the beginning. While I already chose a few off the website aheadOf time, she looked at the list and was like, only 2 are in the store, and than, I could even look at the display cases to see other rings. I drove almost 2 hours to look at what options I had and instead it was just a waste of time. For a place that only has a handful of show rooms in the country, you would think they keep a selection on hand being that many people will travel quite a distance for such a large purchase to see it first hand. But I wouldn’t even know the selection they had ... we walked out in under 10 minutes. The 1 star instead goes out to the woman from the company who helped me via email.

Helpful sales and takes time to get what I wanted, even got $100 off for returning customer. I could tell she was experienced and knowledgeable. Came to look at some engagement rings a couple months ago and got ring sized. Social distancing protocols are followed well. We returned a couple days ago to look at wedding rings. Going back to pick-up our wedding rings tomorrow. Bluenile online and the showroom made the experience very smooth and fun.

Call ahead for an appt during Covid. Great staff. Highly recommend.

Horrible service. I bought wedding rings I got the wrong one, nobody cares

Stopped by to get my ring cleaned. The lady who cleaned it did a great job.

I went 3/20/21 with my fiancé to look at wedding bands for myself. We waited in line for a while & a short middle eastern man (idr his name) got us and we told him our reason for coming in. There was already 3 customers inside and he did not let my fiancé in due to “high capacity”. Mind you prior to me coming in there was a couple also there, making it 5 in total inside. (FYI, right after I left he took in 2 women inside with 2 baby carriages with the same 3 customers still inside). I went in alone and he did not let me try on any rings at all, when that was my sole purpose in going in. He showed me the ring from a far and on the computer only. I left out of there so disappointed for him just to show me rings from the tablet when I have already done that on the site & had told him the specific option rings I already wanted. I just wanted to make a decision by trying them on. We were going to do the purchase right then and there. Next day we called to verify the guidelines because we were so confused on how things went down and was informed that they are indeed letting customers try on rings & were unsure why we were given false information...we were completely discriminated by our race, not taken seriously and judged by our appearance (I was in sweats, pull over sweater, sneakers and fiancé had a durag on). Completely wasted our time. It’s the only day my fiancé and I have the day off together & we wanted to get things done. The next day when we called to verify, I scheduled an appointment and went without my fiancé and called him out (the worker). He completely lied about the whole thing, stated I did try on rings and that he never told me that I could not try them out and then just walked away and ignored the whole situation as if it was nothing. If it was a lie, why did I have to come back a second time back to back to try on rings? So unprofessional & such disgusting behavior. No one should be treated that way. I’m wasting my money on your business, treat me with respect.

Had an appointment and still had to wait a while to be seen.

Great store I went into the store with zero knowledge of diamonds or engagement rings and the staff took the time to sit down with me and go through every aspect of what I was looking for to make sure I was completely comfortable with my purchase my soon to be wife loves her ring the staff is amazing thanks for the help I am extremely happy with my purchase

We have made an appointment on Easter Sunday. They told us they will be open. We lived 2 hrs away and when we got to the mall. It was closed! Really disappointed!!!

Got an engagement ring there. Stuff was knowledgeable. Ring was done and ready for pick up within 3 days. Beautiful design. Free resizing.

They did not make the price adjustment that they had promised. Now I have no choice but to dispute it with credit card company. Never buying from them again!

Employees were super friendly and helpful, they answered all my questions and concerns. They were very knowledgeable

Ladys love this place

Went to the Roosevelt Field mall location with my girlfriend, now fiance. Joyce Genova made the entire process feel magical and so natural-- we bought an engagement ring the same day we walked into the store. We feel blessed to have Joyce guide us through the entire diamond buying process, the 4 Cs and teaching us about the perfect Holloway score diamond. She is exceptionally knowledgable about every step of diamond quality, cut, procurement and ring taste. She played a major role in making us become engaged. We even got our wedding bands from her-- and she was exceptionally helpful and made the whole process feel seamless too. I could give a million stars for this review to Joyce and the Roosevelt Field Blue Nile store if I could!!

In general I really like Blue for their selection and price. The staff was very helpful and quite accommodating. Starting from buying a ring online, the price changed on me. Blue Nile honored the price ( policy once price change was within 3 dys) and was able to have the ring resized and delivered to one of their brick and mortar outlets at no additional cost. Definitely a fan of them now. Check them out.

First off, the showroom is beautiful. Very elegant displays and the staff was very warm and welcoming.I was in the market for an engagement ring and wanted the diamond from Blue Nile but I was worried about buying the diamond online. I came to the showroom for some guidance as I assumed they would be able to give me the inside scoop on the inventory. I spoke with Joyce. Let me tell you, the level of customer service could not be beat. Joyce was so helpful and attentive. I told her what I was looking for and she patiently stayed in contact with me for WEEKS (Im indecisive) via email and phone, when I couldnt make it to the showroom, (I live over an hour away from the showroom) to help me select a diamond that met my perameters. She was able to give me information about the diamond that couldnt be found on the website and turned what I had expected to be a stressful selection process into such a pleasant experience. The diamond was stunning and the ring was beautiful and my new fiancée could not be happier! I am very satisfied with the purchase and with Blue Nile as a whole.TLDR;The customer service was the best I have ever experienced in my life.If you get the opportunity, speak with Joyce. She is a treasure to work with.

Joyce was very informative and caring about finding me the best quality and price for my purchase. it was a very educational experience and I would refer her to anyone looking for any type of jewelry.the store had a wide selection and they could basically create any piece of jewelry.

Great store very helpful staff, Leslie helped me pick out the perfect ring!

Lousy Customer Service. The sales person that assisted me, would not make eye contact. Could not find me in system. Just overall bad experience. This was my second time there. First time got lucky.

Tiny store... felt rushed.. wish they had more inventory

Very nice and helpful staff! A local store in New Jersey is needed.

Great selection

Staff was so horrible today.

Definitely not into the whole chain store diamond retailer

I love this store! My Wife loves her ring !!!

Good.

I think this is the world famous diamond jewelry

Fast to clean the ring.

Nice people pretty jewelry

Great customer service.

Excellent

Excilent service. ❤️ my 💍

They clean jewelry

Ok

Good

Very good

Bed