Ive never bought a vehicle from a dealership like carriage kia. These guys are really straight up and honest. They give us a very welcoming feeling and was super helpful and friendly. Top notch place in my opinion. 5 stars!

Very polite and professional customer service on the phone when making my appointment. Very friendly when I arrived, thorough in their assessment of my vehicle. Even recommended a fantastic restaurant for lunch after my appointment!

Casey was very easy to deal with. Very down to earth guy who cares about his customers. Great car buying experience

Andrew from the service area was amazing! Bought my car from Carriage Nissan a few months back and it had a ton of servicing needs. This was quite frustrating to deal with seeing how we spent close to $30,000 on the car. Andrew helped my family out so much today on fixing all the areas of needs and being very understanding. The whole process only took a few hours and I was out the door! I will definitely be back! I can say thank you enough to Andrew and Carriage Kia service team.

I needed an oil change and a recall on my Kia to be fixed, but I was told that those would have to be two separate appointments, AND that nothing was available for the recall until the next two months.I went in for my oil change, and my service advisor, Alex Cruz, was very friendly and patient as I looked over the list of other recommended maintenance procedures. After I approved them, I waited for a while, and when he took me over to the register, he said they went ahead and did the recall!!! I left as a VERY happy customer! I will definitely return.

Casey was great! Not pushy like most salesmen. Very friendly. Answered all my questions. Gave suggestions where necessary. And took the time to educate me on my vehicle. Definitely would recommend.

Having the first appt on a Saturday was a great start to my experience. The oil change only took an hour. Car was washed and front seat was vacuumed. Oil change was higher than other Kia dealerships but my time is worth something so I’ll be back. Friendly staff. Clean waiting room. Coffee was decent.

I do not have the words to express how incredible my car buying experience was with Carriage Kia! First off, JAMIE WAS WONDERFUL. I legitimately felt like I was dealing with a friend. He was eager to help and answered everything so simply; he genuinely wanted me to get something that was exactly what I was looking for. I’ve been stressing about buying a car for MONTHS yet when it actually came down to doing it, I felt completely relaxed and confident. The employees and atmosphere in this place foster the most warm, welcoming, and friendly environment. I promise you’ll feel like family from the moment you walk in the door! I’ll be recommending Carriage Kia in Gainesville to anyone looking to purchase a new vehicle. They truly went above and beyond any level of customer service that I’ve ever experienced.

Casey Harper is who sold me my car he is absolutely awesome got me the exact car I wanted and love he is there for whatever you need!Megan Williams is who I needed to see to get my car serviced she was super sweet and made absolutely sure I didn’t have to wait all day on an oil change and tire rotation she got me in and out within a timely manner!I truly appreciate Everyone at Kia Dealership/Services in Gainesville GA they are all super awesome and they are just there to help you and make you happy with above and beyond good quality!!

Easy online appointment scheduling. Friendly service at Carriage Kia. The young lady who helped us was excellent. The only downfall was we needed a new multi focal camera as we have light on the dash for check lane assist system and check high beam assistance. They diagnosed it as a camera issue. The part is on back order due to covid. Not their fault. They also fixed the recall on the vehicle as well. I will be back to get service at carriage Kia.

Alex at Carriage was great. He ordered the part I needed and managed the recall order as well. Kept in touch with me too. Great to experience professional courteousness. Very nice benefit that they offer a shuttle to my work. Picked me up and took me back too.

Always great service at a great price. Andrew is always so accommodating. He explains exactly what your auto needs!

We requested an appointment for a maintenance check and was told we could come in that same day! Even though we arrived early, they took us right away.Told us up front how much it would cost so there were no surprises.Great service

Just purchased my new to me 2017 Sportage. This was the most pleasant buying experience I have ever had. Everyone was so friendly and the signing process was simple, efficient and well explained. I would highly recommend Carriage Kia to any of my friends and family. Job well done to all the staff at Carriage Kia.

Alex Cruz was my Service Consultant. I highly recommend him as your consultant. He is knowledgeable and trustworthy. I know very little about cars, but he always explains things in a way I can understand. He is professional as well. I know when I bring my car in for service, that I won’t be taken advantage of. I would recommend him at Carriage Kia, in Gainesville to family and friends.

I wish I could give zero stars. This place is terrible. We were trying to make a decision, our sales person would not give us time alone to talk about it. When we test drove the vehicle we were interested in and it was shaking bad, I asked for brake pads and roters to be changed. They had to keep it over night, when they called to say it was ready they said it was detailed and inspected ..it was not very clean. We got it home and looking at it, realized there was a fog light out.. how do you inspect something without checking lights… now we’ve had it for a few weeks and took a trip for a funeral and the entire car is shaking again. We will never go here again. They are cheap. They want you to spend all the money but don’t want to make things right.

Yesterday I went there and had the best customer service I ever had at a dealership the guy I talk with and took care of my service was Andrew he was wonderful very helpful explain things and was super nice to take my car in on issue I was having without a appointment and I appreciate it very much. If u go to Carriage Kia for service ask for Andrew and u want regret it.

What started like a bad experience due to the first person that contacted us, Everything changed Thanks to Seth Ledbetter! He helped us with everything, explaining every single detail, and when he learned that this was our first brand new car, he went above and beyond to make us a great deal and get us rolling in a brand New K5! I could not be more grateful!

We received top notch service at Carriage Kia. They made the new car buying experience quick and easy. Earlier in the day we walked out of another Kia dealership due to the hidden charges and lowball quote on our trade-in, so needless to say, we were not in the best mood when arriving at Carriage. Carriage quickly changed our mood with their upfront and honest pricing. And they quoted us a fair price on our trade in. Our salesperson, Seth, worked quickly to move the process along and provide us with the best financing/rebate options.

Alex greeted me promptly. He is always professional and friendly. The staff knows me by my name. The service is great and timely. The waiting area is family or work friendly with seats, games and a TV. It also has snacks, coffee, water and vending available.

The people here were absolutely awesome. I will definitely recommend them. The best car buying experience I have ever had. I actually give them 10 stars.

In the six years I’ve owned my Kia Sorento and had it serviced here, I’ve never had an issue until today. I’ve waited close to a month to have it serviced for a recall. The appointment was supposedly scheduled with Alex, my brother went out of his way to take the car since I couldn’t miss work. He was told there was no appointment scheduled and he would have to wait 2-3 hours. I called and spoke to Teresa, who told me it would be about an hour and a half to two hours for it to be serviced. Three hours later and I get a call from Andrew asking the reason it was brought in and if I would be picking it up later in the day or the next day. At this time, it is 3:50 pm, even though the appt was scheduled at 1 pm. I explained to him and he said it would be ready in about 30 min. I then called back to ask to speak to the service dept. manager and spoke to a Joe, he said he wasn’t sure what was going on but he would find out and give me a call back. He never called back and the car was done by 4:35 pm. No call to apologize for the long wait, confusion, and unprofessional way this all went.

Excellent service. Dropped off car and they took me back to work. 1 1/2 hours later car was done and they picked me up. Car was waiting for me with the door open and service person waiting. They even vacuumed my drivers side out. Great experience.

I have been twice now and very pleased with the service and customer service that I received both times. I would recommend this place to anyone from buying to servicing.September 27th, 2021 still number 1!!!!! I’m still very pleased!

Vehicle recall, booked apt 6 weeks out bc part for recall needed to be ordered. Arrived for apt to be notified part was not ordered and would get a call to schedule another apt in 4 weeks. Kia called to confirm apt they shouldve been respectful of my time and notified me the apt needed to be rescheduled bc they did not have part for recall.

We bought a used Kia from a different dealer and two days later it died on the highway. We found out it needed a whole new engine, which is not what you want to hear right after you buy a car! The engine had an extended warranty so we took it to Carriage Kia where I was assigned to Katie Alberto who did a PHENOMENAL job. Give that girl a raise, please! She was very informative, she listened, and she stayed on top of things! Very professional, friendly, and she continually kept me updated on the process. I was told it could be anywhere from 2 weeks to 2 months before they could get the parts in, and somehow, it only took a little over 2 weeks to get everything in and fixed! I cant say enough good things about Carriage Kia and their service department!

Carriage Kia was truly a wonderful experience. From the initial experience meeting Casy Harper our sales man to the team of financial professionals, Carriage Kia made us feel that we are more than a sale but rather old friends. Casey Harper walked with me the entire process of making my wifes surprise of a new vehicle for Mothers Day a lasting moment. The team at Carriage Kia took time to make our experience enjoyable. Also, they listened to what we were needing in vehicles and helped by showing different options.I will recommend Carriage Kia to friends and family as well as being a return customer myself in the future.Thank you to everyone, Bob

Very nice people to work with here.

Just amazing all around. Austin Ariail was our sales person and it honestly felt like he was a friend from the moment he greeted us at the door. No pressure, full transparency kind of experience. He even endured me being a chatterbox!! Let’s not forget Amanda in finance who literally has a Harry Potter wand in her office. SHE MADE IT WORK! We felt we were treated beyond special and trust me this dealer was busy. Red carpet treatment is the way I sum it up!! Austin - Thank you for being the face of KIA ! You should be on their advertisements you’re just that pleasant to work with.

Appointment was scheduled for 9:30am for a simple diagnostic check. Did not leave until 1:30pm. The explanation given was, we forgot about you. I called to ask if this was normal and management said, well sometimes these things take time. This was after he admitted that the service had been completed much earlier than 1:30pm. I have had much better experiences at other dealerships.

Very professional and respectful of ones time.They were done in no time, super friendly staff and of course the game room was awesome!

I love the experience we have every time we go to the Kia dealership. The employees are so kind. If we have any concerns about our car. They check things for us very promptly.

I started in Woodstock with Eric The Car Doctor and they were super friendly and very helpful. Unfortunately the car I wanted was in Gainesville. They offered to have it transferred over but it was currently in the body shop having minor work done. So off to Gainesville I went to deal with Laura who was just as helpful. Showed me the car in the shop and worked out the price.Great job Carriage Kia team.

Jamie was a great salesman, and the sales manager Chelsea was great as well! Great buying experience!!

Loved my experience at Carriage Kia! Carey was patient with me, took his time explaining things, and working to get me in my price range!

I have been going to Kia of Gainesville GA since 2017 when I purchased my Kia Forte. I have always had great service and today was no exception. We know everything is going up these days and today when I got my bill for my oil change it was almost 20.00 more than I have always paid! I was not told of the change in oils used or the upcharge till I went to pay! I asked why I wasn’t informed before the work was done I received an apology and my bill was changed back to the fee I have alway paid. Now I will be prepared for my next visit and the new charge for my oil change. Thank you Susan Voll

We have only used the service department twice since purchasing the vehicle, but we have not been impressed so far. This last experience we needed an oil change and our windshield wiper spray to be checked because it stopped working. I told them what all we needed done over the phone when I set the appointment. My husband also told them all we needed done when he dropped off the car. After a two hour wait they told us the car was ready, but they only did the oil change. They told us they didn’t know about needing to check the windshield wiper sprayer even though we told them twice. I was told they would check it and that it was still under warranty. They completed the task quickly, but then told us that it was not under warranty, however they would not charge us. This place seems to be lacking in communication with each other and with their customers. Once our warranty has in fact expired we will be finding a more competent service department for our vehicle unless hopefully things change.

Great place.....Mario was such a great person, he went above what I expected during my search. He showed me all the different bells and whistles with many different vehicles. Having cancer, I get tired easy, but Mario took the time a d patience with me l, that I needed. He should be a manager instead of the one I had to deal with that made me feel as if he was doing me a favor for looking to buy from Kia. Mario showed me much more of a professional experience than the manager did.

I Loved it.My Sales person Casey Made sure I got my brand new 2022 Kia K5 with no problem

It was going to be 4 weeks before the dealership I purchased from (Woodstock Carriage Kia) could even schedule service. Called Gainesville Carriage Kia. Easy and timely appointments available (the next afternoon), service done in the time promised and I was on my way. “Easy peasy!” Will use Gainesville Carriage Kia in the future.

I got great service when I went in for my free oil change. They found a nail in a tire and fixed it pronto for less than $30, did not try to sell me tires before I needed them and they discovered a recall that helped me a lot. Much 💕 Love!

Alex helped with all my problems on my Optima. This is my 3rd time dealing with Alex and he always goes above and beyond to make it a great experience. I highly recommend him and the Carriage Kia team. Couldnt ask for a better experience. Thank you Alex.

I had an extremely positive experience today with the Service Department at Carriage KIA of Gainesville. Alex Cruz and Mike Taylor were instrumental in solving my problem professionally and immediately. I appreciate good service. Thank you so much.

I took my vehicle to Carriage Kia for routine maintenance. I arrived a bit early for my appointment but my car was taken in immediately. The service was completed within the promised time window and returned to me, squeaky clean, with a fresh car wash!

They was great on helping us with any questions that we had. Seth was over the top, he was the best salesman we’ve ever had. He took the time and wasn’t pushy at all. He definitely has got his act together as a salesman.

Very helpful knowledgeable and I would recommend more people talk to you

The service here has always been very good. They service two KIA vehicles we own. The prices have always been fair. This last trip was the worst for communication, we called many times over the week. Most calls answered 4 hours later. It was like pulling teeth to get to speak to a human. If things remain like this we will look to another service provider.

Carriage Kia in Gainsville is great, great people, great service, excellent customer service, I would recommend everyone to check them out they take good care of their customers.

I got there almost an hour early but the tech got me to drive on up and took my car. He showed me where to sit and before my appointed time, my car was finished and washed and vacuumed. I had come for the replacement of a part that was a problem and they wanted Kia owners to bring their cars in for the replacement. That was great of them to go ahead and get mine done so quickly!

Wonderful experience purchasing my new vehicle. Very nice people to work with. Service dept is exceptional as well. They all have excellent knowledgable advice and service to help you with your needs.I highly recommend Carriage KIA for your next auto purchase.

Amazing customer service from Megan and very quick diagnosis and resolution to the problem with my car.

One of the easiest experiences purchasing an auto Ive ever had! Eric (my salesman) was awesome and so nice...as was Ramone (finance manager). I will be back next time!! Thanks for the 100% satisfying experience!!

Had a great experience today at Kia there service department are awesome I appreciate the car wash and vaccum my car out.

They took my car (which had to be towed-AGAIN - for YET ANOTHER recall), but, since I wasnt there, never bothered to check the ownership. Then, they misplaced my car. THEN, the service department gave me the runaround about me picking up MY car. Did i mention i purchased the car there in 2013? Yeah, which was an AWFUL experience in and of itself. NEVER BUY A KIA!!! And, dont waste your time with Carriage Kia!!!

Awesome experience, manager and salesman’s honesty and willingness to work with us was extremely appreciated. Good job Gainesville Carriage Kia, great working with sincere people.Pedro Folgado

I was very well taken care of! My car was serviced very quickly. My service technician was Andrew Aycock, he was very helpful in showing me some accessories that go on my car. He went above and beyond in helping me. That is what keeps me coming to Carriage Kia!!

My Carriage Kia experience with Laura was phenomenal. I live about an 1.5 hours away, so the deal for my trade in for a new Telluride was handled primarily through email/online. Once I got there, they had my new vehicle clean and ready and my paperwork prepared. They were very professional and very helpful. We were onsite for maybe an hour and then on our way home with my new car :) Thank you Laura and Carriage Kia for an amazing experience. I will definitely use them again and recommend them to others.

Amazing customer service! Friendly and knowledgeable staff. It was a breath of fresh air!

They were honest and great! None of the high salesman pressure. The car was a brand that they dont normally sell, and Jamie was honest about it when he wasnt sure how certain features work. And, he went above and beyond getting the answers, he even recruited Chelsea the manager for help with some features! Hes a great honest salesman, you wont be disappointed if you go there and ask for Jamie!Thank you, now just waiting for my $25 gift card for test driving thw vehicle!

If you want an honest review from someone who just did some major business with Carriage Kia? I am the person to speak to. My husband and I were in a bit of a different situation. We got a car in June. Was paid off in December. Due to predatory lender Santander. The vehicle we got was from Carriage Nissan.The vehicle we paid off was starting to have some issues. While the vehicle was being serviced? I went and Eric greeted me. We sat down. I explained where we were. What we wanted, and what lenders we did not want. Eric showed me 2 vehicles and I picked one. Eric listened to every single thing I said, or asked. He was straightforward, honest, and a great listener.We did a trade in, and throughout the process I was extremely nervous. But, Eric made everything good. (This part might sound rude, and I apologize) But, if I had dealt with anyone else on this deal? I probably would of walked. Eric did that great of a job.While I was waiting. I saw a few other sales people that were kind as well. I do not know their names. But, I can tell you their sales people? They are the heart of Carriage Kia. So, if you want honesty, care, communication, and straightforward? Go see Eric.I have glowing recommendations for sales. Service..? Lets agree to disagree. As for buying a vehicle? These are the type of experiences you want to have.

Mario was thorough and detailed with my Kia Seltos purchase! He made the process a lot less stressful! I love my new Seltos!!

Brought my Sorento in for issues with the engine (its not possible to drive with the car any more).So Kia admits that the engine should be replaced on warranty because of a recall. Good for me so far...But meanwhile Im waiting for the new engine to arrive since 4 weeks.I have no car in all this time and the feedback I get from Carriage is just that the engine hasnt arrived yet.Pretty unpleasant since I have planned a vacation trip with the family and I urgently need my car back.

Wonderful experience! Not what I expected ...more of a family treatment. Kevin was respectful and so patient going above and beyond. He showed and test drove everything I was interested in. I met most of the staff and was impressed with the support they showed me and each other. Kevin and his financial team were able to get me in my car and my budget. Thank you Kevin and team. It was a treat to get to know you.Thanks againKyletta zrsz

First time experience and they were extremely quick & very helpful

I arrived early for oil change and the gentleman took me right away. As i waited i went to the showroom and talked about the customer loyalty program.Spun the wheel and got a gift card. The lady was so nice and sweet she also gave me a dollar bill for my new great grandchild.

A pleasant buying experience but took a little more time than we felt was needed, especially since we had outside financing prior to getting there. Kasey Harper took very good care of us and would recommend this dealership for your next car.

I had a great experience at this place! I loved everyones upbeat spirit and willingness to help! They made the process very painless and very comfortable. I didnt feel pressured or pushed into anything and everyone was kind and courteous. Although everyone was great I do have to make a specific shout out to Chandler Bowen!! He was such a joy to talk to as we waited for the processing of the car. Very laid back, down to earth, and kind. He made waiting not feel horrible! He showed me cars and helped with which area of cars would fit my budget and he still showed so much personality and kindness there and during the test drive. Overall Im very happy with my purchase and how simple the process went. Thank u carriage!

My spouse and I went to this dealership to purchase a mini van. We stood next to the van we wanted for nearly 15 minutes. We made eye contact with several people who worked in the sales department and they never once spoke to us or initiated a conversation. We left because we were being ignored. We will have to go to Duluth this weekend to purchase the same vehicle from another dealership. Its such a shame that mixed-race families still cant get good service in Gainesville, GA.Edit to include response to owners reply: Im sure Mario is a lovely sales consultant, but I did not meet Mario or any other sales person. As I previously stated, we were ignored. We stood next to the the mini van parked on the sidewalk three-feet away from the dealership wall made of windows. All of the people sitting at the desks saw us looking at the van. No one came out to help us or indicated that someone was on their way out when they made direct eye contact with us. Two men stood in the service bays smoking cigarettes watching my husband and me as we looked at the van. No one talked to us the entire time, so we left. You can confirm every bit of this with the security camera footage.While I appreciate you providing your customer service email address, Im not sure its necessary. We provided you with our feedback and you unprofessionally said our experience wasnt rooted in reality which was essentially calling me a liar. Mario never talked to me or my husband.The reality is you lost our sale. We were going to purchase that $55,000 mini van last night. Now we are just going to go somewhere else and do the same thing. Hopefully, instead of being defensive, you can take this entire incident and learn from it.

Returned for recall. What I thought would be repair was to determine whether my vehicle needed recall, which already was done online. Had to order part -- two day delivery. Set up appointment for installation. Confirmed. Asked agent to confirm parts arrived. Was then told part would not arrive for two months. Had I not called to confirm, would have made unnecessary trip. Asked for service manager to call me. No call in past 7 days.

John was a delight! Thank you for putting me in my 2021 Kia K5!

Casey is amazing such a good help and so honest!

Real people n treat u like or family

Our service rep Andrew was super helpful and knowledgeable. He was patient with my Mom took the time to properly explain the what was going to happen with service and how long it should take.

Awesome customer service Jamie helped me and I’m pretty happy about my choice in choosing carriage kia

I took my grandpa to several dealerships today so he could get a feel for what type of hybrid car he wants. This was by far the best customer service we have received all day. The staff was very well mannered and seemed to put their interest in the customers wants and needs rather than just focusing on their next sell. Mario and Chelsea were very patient and took the time to answer every question we had. The other staff was super friendly and chatted as they passed by. By far the best customer service we had all day.

Alex has been patient with me trying to figure out the best solution of getting my car fixed! They’ve earned my continuous business !

I am very pleased with Customer Service at Carriage KIA in Gainesville, GA. When I took my Telluride in for a regular service check everyone was very helpful and nice, especially Alex. He went out of his way to explain the service to be completed and made sure we were pleased with everything before we left.

I had an amazing experience with kia today. Mario assisted me in upgrading my current kia and he did so with classic professionalism. It was an extremely comfortable car buying experience.

My visit to Carriage Kia’s service department went very well! Andrew and Cindy were very helpful and friendly. From drop off to pick up, everything was smooth.

Ive consistently received good service from all the staff Ive worked with at Carriage Kia. I would recommend them when looking for service on your car.

The best experience I have ever had. The salesman, Mario went beyond for me to get the dream car I have been wanting, he was so kind and obliging! He made buying a car so easy, he made sure he explained all my concerns. He was phenomenal but most importantly, he was honest.The absolute best service, Thank you Carriage Kia! Will be coming back!

Great place to buy a new or used car. Eric was awesome knew what car matched my requirements. Speedy service super happy with carriage kia!

I am delighted with the customer service provided by Allie, Asha, Tim & Ramone (? I may have gotten that last name wrong. He was my finance wizard.) I knew which car I wanted, and they found it for me perfectly. Good price, great interest rate, good people, and my new Kia Soul is a very sweet ride. Thanks!

Purchasing my new car was such an easy, pleasant experience thanks to Laura! I will definitely recommend Carriage Kia to my family & friends.

Carriage Kia has a wonderful service area. They took my car right in, did what was requested and more besides. Im in a wheelchair and its impossible for me to vaccuum my car. The service vacuumed and washed the car for me. Thank you so much. Have a Happy Resurrection Day tomorrow.

All around great people . Took the time to get to know us and our price range . Would recommend them to anyone .

I’ve bought 4 cars from Carriage KIA over the span of 15 years and if/when I decide to buy again it will be from Carriage KIA. Sales people are always friendly but never pushy and Service is second to none. Andrew and Alex are always (Service Dept.) willing to go out of their way to help. Best dealership in North Georgia.

Went in for oil change. They thought my car was a drop off. No communication except a phone call message saying my car was ready to be picked up when I was in the waiting room. Took them a few minutes to locate my car. Also they marked on the paper no wash I told him I did want the wash and asked why that was wrote on the paper. His reply was your car looked clean, we didnt want to get it dirty. What????

Megan and the staff were very helpful and efficient and courteous.

I originally came in just to look at cars. I didn’t know I would be so interested in the new seltos. Casey was very easy to work with. He did not make me feel overwhelmed in my buying process. He was extremely patient with me and willing to answer all my questions. 10/10 experience and I would definitely go back and I’ve recommended this place to my friends and family!

I have been a Carriage Kia at Gainesville customer since 2013…I have had wonderful experiences with the sales, service, and parts teams. I highly recommend them!

Experience was a good one. Seth was engaging and helpful.

It’s always a pleasure to have my car serviced at this place. I’ve been going there since 2016 and have for the most part always dealt with Alex. He’s the best! Highly recommended carriage Kia for both sales and service.

This service appointment was a positive experience.

Our salesman was Eric. He was the best salesperson we have ever dealt with. He was not pushy or arrogant. He was kind, honest and was able to answer all our questions and made the entire process so easy!

Had to take my car 4 times for the same problem under warranty they kept telling me that they didn’t have enough technicians to drive it to hear the problem and kept putting me off telling me to come back during the week because Saturday is not good for them to fix problems due to lack of technicians while they have 4 or 5 “CSR’S” that know absolutely nothing about cars just standing around doing nothing. You can never get actual service folks and the csr’s tell you they can’t help but they can send an email to the service person to call you which doesn’t happen until the end of the day only for them to tell you they couldn’t find anything wrong with it so it’s good to go and yet the problem persists. They tell you they can’t take the car up to interstate speeds because it takes too long when that is only when the problem occurs. The more you ask them to fix the problem the ruder and more hateful they become. The GM was the worst of them all which problems with companies usually starts at the top and works it’s way down and this is obviously the case at Carriage Kia. We were actually looking at their new vans and decided to go with another brand as a result of the POOR service we received. Yes they advertise a 5 year 100k mile warranty which is great, but getting Carriage to stand behind that warranty is a WHOLE OTHER ISSUE!! DO NOT BUY A CAR AT OR USE CARRIAGE KIA FOR ANYTHING OR YOU WILL HIGHLY REGRET IT I PROMISE YOU!!! If I could give them zero stars I would I hated giving them 1 star. Believe me when I tell you this - with them the customer is NEVER right and if you question their answer get ready for VERY RUDE responses and going higher up the management totem pole only gets you ruder people and attitudes. I’ll end with this note rather than fixing my 2020 $50k+ car under warranty the GM told me to take it to another dealership that they aren’t perfect and if I wanted it fixed right I would need to take it elsewhere then essentially told me to come get it and hung up on me?? Then after them having it for two full days I get it back filthy. I guess they have issues with having enough staff to hose them down after getting them dirty too? Dealing with Carriage Kia was hands down by far the worst experience I have ever had, period. There isn’t enough time in the day to explain how bad the experience was and I’m not just talking about cars I mean the worst experience in dealing with any kind of company. I would rather have a root canal on no pain meds followed up by 24hrs of waiting in an ER followed by a life changing injury that requires a year to recover from and give everything I own away and be homeless followed by losing my job - than have to deal with them again if that puts it into perspective for you. STAY AWAY FROM CARRIAGE KIA AT ALL COSTS NO MATTER WHAT!!!!!!!!!!!!! You have been warned!

Absolutely the easiest car buying experience I’ve ever had . Mario was great and the process was seamless ! Thank you Carriage Kia !!

Carriage KIA did an outstanding job with my sons Sorento! Chris was AWESOME and completed the service very quickly. Chris kept me informed and was very professional! I will take it back to them as long as we have the vehicle!

Our salesperson Casey was great. I talked to him throughout the day before my husband and I arrived at the dealer. He was also very helpful when we were there. However, the three stars is reflective of the management. The management was incredibly stubborn about negotiating on payments and pricing. We originally asked for an 11 drop in payments and they refused but were willing to give me 159 more towards my trade in. It was a frustrating negotiation process

Simply horrible customer service. Charged me for services they didnt even do. And their only resolution is I have to drive all the way back to the dealership. AVOID THEM AT ALL COST