I’m very impressed with the quality of the service I received and the promptness. I was expecting to have to wait days to get an appointment or for parts but to call and have them out in a few hours and have my AC up and running and it didn’t break the bank!! I’m truly impressed and will use them again.

Great service, amazing knowledge gave me the honest truth on what I’m looking at and buying in to the 2 year Gold Star Maintenance Plan.. for my home! Definitely a must have business contact!

Used to be very good, but its clear that ownership has changed and things have really gone downhill. Ive had them come out to 2 different houses over the past 3 months. The first time was full of misdiagnosed issues (went for a couple hundred $ to many thousands), not having the right parts, constantly having to call them for updates on parts, service, etc., and not getting called back when when they promised. No one ever really owned the issue and it kept getting passed to someone else. I asked to speak with a manager several times, but never got a call. I believe they contract with an answering service, so its hard to ever really get in touch with someone from the actual company. It ended up taking almost 3 weeks with 4+ house calls to get resolution. I made the mistake of then using them again for another home. Quickly diagnosed as a failing capacitor, replaced it for $200+. The unit wouldnt come on, so they said an electrician would need to check wiring behind the breaker to resolve. They also sent me a $20k invoice for a new unit, if I chose to pursue that route later on. Electrician came out (at cost to me of course) to find no issues with wiring or breaker. But he was nice enough to check the A/C unit and find that the compressor was grounding out and tripping the breaker (usually meaning compressor is blown). Ive used Big Bear (Diel) for 10+ years and have always praised their service, but I wont be calling the new Big Bear back again.

My air conditioning wasnt cooling properly. Big Bear did not have any openings, but since i was going out of town, they rearranged their schedule to make sure they could get me up and running before I leave. They sent someone over immediately. He diagnosed the problem and also performed a regular maintenance for a very fair price. The technician explained everything to me thoroughly. I would highly recommend their services.

The motor went out on my lower unit and they quickly set up a consult visit on Monday, addressed the issue and came back out and installed the new motor within an hour. Glad that I called

Had them out to replace a coil internally and install a new outdoor unit. After install, water was leaking due to another broken part in the internal unit. They came back out immediately to identify the problem and had it fixed promptly. Their dispatch and techs are great, would recommend.

I called Big Bear on a Tuesday, and they were at my house on Thursday. They wouldve been there on Wednesday, but I wasnt available. The technicians were able to diagnose and repair my AC in under 15 minutes.The technician (David) also reminded me that my AC is using Freon and not Puron. Thus, advising me to weigh my options if a major repair happens in the future.Im happy with the service I received from Big Bear, and I will be using them again.

So far just a diagnosis but very courteous and thorough and answered my many questions.EDIT: the above was after the first consult and bid. After that, this went way downhill and I have no idea how the Google reviews are so positive for this company. They bid two tasks (replace coil; make airflow uniform) and per the internet provided local estimates, they were high on both. Both jobs were supposed to be done in one day and only the first was. Nice techs. The second task became a nightmare of people not showing up or showing up without parts or communications. I lost count but think it took five visits to complete. One senior guy (Cory) saved the day by coming out twice and establishing a plan for a very simple job. Also today when they finished they didn’t have the right tool (flow meter) to demonstrate the job was done properly.Besides Cory and the techs, the phone games are bad and the internal communications are worse. I’m stunned I didn’t get a call earlier from someone at a high level with at least an explanation as to why this took so much to resolve.Regrettably with no reach out from ownership I have no reason to recommend this contractor, who not only is Big Bear but also run a few other HVAC companies under different names.

Was charged for the initial visit then again for the repair several days later. Usually it’s just the cost of the repair. Then the technician comes out with the wrong part. He says that they’ll contact me to send some one else w the right part. No one calls or follows up. It’s as if I don’t exists. I’m still waiting. Beware using this company. There are too many in town to put up w that kind of service.

Experience with company was excellent. Problem was diagnosed quickly and I was given options for fixing them.

Very happy with Brian from Big Bear. We’ve used this company multiple times and had similar experiences.

Cory was great. Knowledgeable and quick, friendly service!

Ian was amazing in diagnosing our severe AC humidity issues after spending thousands using another company and a handyman who first created the disaster. We look forward to working with Ian and Big Bear.

Fantastic technicians. Never had an issue with any of them and we’ve used them for 6+ years. A+ knowledge and technical expertise as well as courteous and friendly.

Clavio did a great job, 100% professional high performance quality service, he did help me with few questions. I would strong recommend Clavio from Big Bear A/C service.

Some of the best out there, Used them forever, going back to DL days, highly recommend. Honest and trusted!

Very quick to find the problem and fix it. Great job Thanks

Service technician took time to explain his work and the checks performed. Reviewed the results with me after the service

Superior service and quality for the money. Just replaced both HVAC systems and upstairs furnaces in our home. I received 5 estimates before hiring Big Bear. Big Bear was the most reasonable and gave us a $600 discount up front because we were replacing both units. Plus, their financing arm offered 3 years at 0% interest. If/when you need to replace your A/C system... I highly recommend that you call Big Bear for an estimate.

I was impressed with the current technology my technician used to check my system and he did a wonderful job explaining the results. I will definitely use Big Bear A/C and Heating again!

Brent, from Big Bear, came out to bid an AC replacement. He was on-time, friendly, and very professional. We are waiting on their bid, but I was pleased with the customer service.

Had my AC stroke by lightning, called Big Bear, they helped diagnose the issue, unfortunately couldnt be fixed, got reasonable price for replace, they installed it very professional

Have used Big Bear for 15 plus years. Honest, reliable, fair pricing. They dont upsell. A HVAC company that gets repeat business by treating customers honestly and fairly.

We were referred to Big Bear by a good friend and were not disappointed with our selection. Our home has two HVAC units and we were looking for a long-term service provider. Big Bear offers a good value for semi-annual (every six months) maintenance; working on your heater prior to cold weather, and working on your A/C prior to the start of summer. During our heater maintenance appointment, Big Bear located two failing capacitors after showing/explaining to me why they were failing. I hired Big Bear to maintain our system and theyve already extended the life by replacing two small parts.And, even though I didnt ask for Big Bear to look at our A/C units, I did discover some rodent damage to the insulation around our condenser units lines outside. I asked if they could help repair that damage - they did so at no extra cost.Highly recommended!

Great company! I’m so glad my friends husband found this company for me! The guys were so professional and honest. On time and took time to show me what they had to do and answered my questions.I would definitely recommend them to my friends and family!

The tech got us up and running within 10 mins and did give us some maintenance recommendations but wasn’t pushy with the sales pitch

Great Customer Service experience. Very detailed information on services provided and the professionalism was second to none. Thanks!

Service was great. It turned out that our problem was due to the power outages. The technician, Clavio, was great, and he explained the problem to us so we would know what was happening.

This is a great company—honest, reliable, and professional! We’re very happy with their services! Clavio V maintained our units recently, and he was excellent as all technicians at Big Bear are typically. Keep up the excellent work! —Tony and Kara, Frisco, Texas

Professional, friendly, on time, fair pricing. I always recommend Big Bear to everyone asking for HVAC service!

We were astonished at the incredible service we received from Ezequiel Palacios. He was polite, thorough and knowledgeable. I would recommend him to anyone and plan to call Big Bear for any further issues due to his excellent service.

Clavio & Big Bear are a wonderful company, have done good quality work at a reasonable price for several years for us. Thank you for the service!

Big Bear replaced two old HVAC units in our home. The crew was on time, very professional, and finished the job in the expected time-frame. We were pleasantly surprised that it even came in *under* the estimate!

We have been using Big Bear for nearly 15 years. They have always been honest, fair, fast, timely and clean. We highly recommend.

Heater was not working. Thankfully it was just the thermostat that was not pushed in all the way. Quick fix and great job.

My guy took initiative to call the office and verify filter size. Polite. Fast. Wore a mask and booties.

My experience with Big Bear was great all the way from my first call to request a quote, to their upfront and competitive pricing, prompt scheduling and the very professional installation. I had heard and read many good things about this firm, and I found them to be everything I had hoped for. Kudos to everyone on the team, especially Collin and James who did all the hard work replacing my units!

No problems with this company! I have referred Big Bear to neighbors and friends many times.

Brian was great, very friendly and very knowledgeable

Update:The owner was quick to follow-up and provide a resolution. Very courteous and reasonable. Ezekial was on-time and addressed our HVAC systems without hassle. Thank you for your excellent customer service.----Previous:I called to schedule the repair after they diagnosed a $1200 job, but never heard back.After using another company and source, turned out, we just needed to change our filters. Are you joking? Unprofessional and unresponsive.As an A/C company is Texas, it would behoove you to follow up with your customers. That is BBB complaint worthy....

Our a/c stopped working. I called at 9:30 and a technician (his name was Ezequiel and he was awesome!) was at the house by 11:15. We needed a new blower. He left and was back at 3:30 with the new blower. Our a/c was back on by 4:30. Pricing was reasonable and we received a discount since we are seniors. We definitely recommend this company.

Big Bear is the best! Weve been using their service for over 10 years, and cant say good enough about them! Love the crews and very professional and responsive! Big Bear will definitely take good care of you. Thumbs up, always!

Big Bear was the BEST!! On time, respectful, efficient and quiet with the exception of minor drilling. We were placed on the schedule within 3 days of calling for appointment. Very neat and tidy. They planned their work so that literally not a single fragment or dust would get on any of the bedroom furniture when cutting a large space for the duct. They laid tarps up the stairs through the hall & through bedroom to the attic and absolutely nothing got dirty or soiled. They asked for paint to cover the teeny tiniest little spec on a wall missing paint. Went above and beyond expected for service. Answered every question and showed us each and every part of the system and how it worked and its purpose. Only asked us two questions (where is the attic & where is the circuit breaker box).Diligent hard working men. Absolutely the best service. And the A/C is COLD. Love this company!

Diel and his team are always top notch.We have used them for multiple projects and they always impress us.His team is professional and courteous. They understand HVAC and can answer even the most technical questions about the equipment they are installing.Their work is high quality, and they stand behind it.I really cannot recommend them enough.

Ezekiel was a fantastic technician. Gave me a quick overview of what he was going to do, did it quickly and efficiently, gave me a full report on what he found, and helped me with a suggestion to schedule my spring maintenance now to get an optimal date. Didnt try and sell me something just to sell me, so refreshing compared to some other AC groups I have worked with in the past. Cant wait for them to come back in the Spring!

Big Bear was recommended to me by McGowan, who serviced my Hot Water Heater. Two good companies. The Technician with Big Bear explained many things on my 9 year old system in a very simple way. His name was Ezekiel and I highly recommend him also. Very nice guy and a great help.

Big Bear HVAC has been wonderful to work with. They come out to do whatever is needed in a very timely manner. They do quality work at a fair price. What is more important is that Big Bears people are honest and proficient with our HVAC system.

We have been using Big Bear A/C & Heating since its very early days when it was a one-man shop. Diel doesnt oversell, and kept our A/C unit running long past our neighbors similar (garbage) units that were put in when our neighborhood was built. As the company has expanded, weve found any technician that has come out to be timely, knowledgeable & offer us options - not just replacement. Pricing is reasonable & fair - but more importantly - I know can trust them. Highly recommend.

Our AC was not cooling so we called the home warranty company. They would be happy to help and would send someone on Monday - it was Friday in July in Texas....that will not get it. I reached out to my neighborhood FB page and Big Bear was recommended so I called. The call was around noon on Friday and by 1:30 a technician was at the house and shortly after we were cool again. Great service, fair price and we will for sure recommend and use again should the need arise. Thank you Big Bear!

I called Big Bear to get a second opinion on something another company said I needed done. They were able to come out the same day which was a huge help. They also told me that I didnt even need the piece replaced. So I will be using Big Bear from now on.

I have used Big Bear for years. They have always been excellent! Their business has grown substantially, and I still get the excellent service I have always received. I completely trust Diel and his team, which is hard to find in this industry. Highly recommend, and in fact, I have done that many times!

Prompt, Courteous, and ProfessionalExceptional professionalism and demeanor! If you want top tier service, and a job done fast, Brian at Big Bear A/C and Heating is your AC technician. He took care of our AC problems quickly, and I couldn’t be happier! I recommend, and will use Big Bear A/C and Heating again for all AC needs!

You know whoever invented AC should be made a saint. I use Big Bear AC for both my home and rental property, for routine maintenance as well as repairs. One of the best things is, they come ON TIME, often even early, though they notify you when theyre on their way. None of these 4 hour windows when they arrive HOURS after. Very reliable.

Big Bear earned my repeat business a while back. The techs are quite competent and professional, and prices are in line with competitors for the area. The owner of this company will make things right if ever there is a problem, and this isnt always the case in todays world. Highly recommended.

Big Bear has been great to deal with. They were prompt and on time to give me the proposal, they were able to accommodate a special request and their prices were in line with other reputable companies. Based on my experience, I highly recommend them.

I have known the owner of Big Bear A/C & Heating before he started is own business. This is a business to be trusted to do what you need not charge for services not needed. I truly support the integrity of the company and its work. I wont use anyone else for my heating and cooling needs, 100%.

Diel was wonderful. Not only did he show up early but was quick at fixing the issue. Explained the process and showed me what he was doing step by step. Very friendly and out going. I will definitely use Big Bear again! Thank you for a great job! 😀

Big Bear recently installed an entirely new heating and air conditioning system in my house. I chose the company for several reasons. Their price was competitive, their representative was professional, and their warranty. The initial representative set a time to be at the house and he was on time. When the mechanics arrived to perform the work, they were prompt and efficient. The entire project was completed in one day. I am more than happy with Big Bear.

Great price; sales people, installers and office folks were all very nice and professional. Install went without a hitch. Overall fantastic customer service and I highly recommend.

We have been customers for nearly a decade. We have always found the owner and his company to be honest, trustworthy, and reliable. We have referred plenty of friends to and they too have nothing but great things to say about the company.

Professional, efficient, and friendly.

We highly recommend Big Bear for all your HVAC service needs. They are easy to communicate with, show up on time, respect our home when they need to work inside, and most of all - they offer high quality service at an excellent price. You wont be disappointed!

Big Bear is amazing! Very prompt and efficient with their service. Arrived right on time, quickly identified the problem and had my AC repaired and working within 30 minutes. The rate was very reasonable. We will continue to use their service and recommend them to friends & family.

If youre looking for an honest and reputable a/c company, look no further! Big Bear is amazing. They are upfront, honest and do quality work. He arrived early, wore shoe protectors, explained everything and didnt try to sell me something I didnt need. Its awesome to find ethical, local business owners to support and recommend!

I had a coil go out under Carrier warranty. Ezequiel came out first to diagnose original problem and gather all warranty info.Once part came in Bryan and Ezequiel came out to install part and refill system. They arrive on time, very professional, with shoe covers and drop cloths as a standard procedure. I was very pleased with service done and both technicians. I hope I never need them again but if I ever have another issue I will use Big Bear!

They fit me in fast, on time, responsive, knowledgeable, work FAST and did extras like cleaning radiator. I will only use them from now on. Brian was great!

We are very pleased with all the work Big Bear has done for us over the past 8 years. He and his team are through, on time, clean and cost effective.

I had AC troubles, that Martin determined was in the line from the outside condenser to the evaporator coil in the attic. So Martin and Brian replaced the line set and get everything working again today. I hope it stays working and I dont have to call them back. What I was impressed about was Martin & Brians knowledge, professionalism and the good clean work they did; no loose ends, and no shortcuts. Highly recommended.

I have used Big Bear A/C and Heating for various A/C problems over the years. I have found that they are knowledgeable, efficient, honest and reasonably priced. On our service call, the technician called and was able to push up the appointment time which was welcomed. He put on cloth booties over his shoes before entering the house. Our A/C problem was resolved quickly. I would recommend Big Bear A/C and Heating to anyone looking for honest A/C work.

Big Bear and his people are knowledgeable and honest. I trust them and know I wont be taken advantage off. Ezequiel was the tech and he was great.

We can always count on Diel for quick and reliable service. We left a message on the office machine today (Saturday) advising our heater wasn’t working. We advised it was not a rush and asked for an appointment within the week. Diel called within hours and personally stopped by to resolve the issue. Our heater is back up and running! Thank you Big Bear!

Just recently started using Big Bear, and all has gone well! They checked my AC, gave me some tips, and pointed out a couple issues I could change. They also replaced my AC Disconnect quickly. Good communication, easy to get in touch with, and arrives even earlier than expected (if you approve of them arriving early).

The technician was great! He explained as much detail of the service that I was interested to know. I signed up for the maintenance program and explained that includes 2 services (1 for the furnace & 1 for the AC) and the discounts involved when repairs are needed. Thanks Big Bear!Update: The technician found my Evaporator case cracked during his seasonal visit. Big Bear provided two estimate options.1.) To remedy just the leak.2.) Repair the leak and convert to the latest refrigerant.I chose to convert. I think the efficiency gain will give me a return on investment, reducing my total out of pocket costs. Thanks for offering estimate choices!!The install crew arrived promptly. The owner arrived with all the new parts and to review what will be completed. Upon completion, a separate technician came by to confirm all the work and make some final adjustments.This really provided a level of confidence the work was completed correctly! Thanks Big Bear! Ill let my family + friends know about you!

We call Big Bear anytime we need help with our AC or Heating. They are courteous, prompt, efficient and thorough. They go out of their way to help us make the right decision. We replaced a bad unit this morning and the Big Bear team showed up on time, worked hard and fast, and did a GREAT job! I would highly recommend them!

I can’t say enough about the team at big bear air-conditioning. They did an exceptional job with install customer communication customer service. I will definitely refer all friends and family.

Big Bear communicated very well and did as promised. The technician was very knowledgeable. We had been told by another company that we would have to replace our heater due to a crack. However, Big Bear said there was no crack and the heater worked fine. He turned the heater on and tested it and also tested the house for carbon monoxide and all was clear. We were extremely pleased.

These guys are awesome! My 8yr old AC just went out. I called the company that installed it. They came out and immediately said oh, your compressor is gone, you need a new compressor, new coil, etc. Wanted $6,000+ to fix it. So I did some research online, found Big Bear, and gave them a call. They came out, and in less than 15 minutes diagnosed the problem as just a broken fan, and a bad circuit breaker. Fixed me up the same day. If you want someone who is friendly, honest, and knows their stuff, call Big Bear!

Received quick and professional service of A/C system at reasonable price. Have already recommended Big Bear to neighbor. Will use Big Bear again.

LOVE Diel and his staff of extremely knowledgeable and personable technicians. They are so responsible, always run early and offer to call if you can accept them early. Pleasure to work with . Pricing is extremely competitive and fair. Highly recommend.

The scheduling of preventative maintenance was easy & our technician was great. We had asked to get a call 30 min ahead, so I could leave work & meet him at the house. He was not only on time but called promptly & gave me a little extra time to get home. No problems found & better yet, he didnt make me feel like he was coming up with problems that we could be billed for.

Amazing service. I have used several HVAC companies over the last 12 years and I finally found someone I can trust. Very knowledgeable, personable, professional and reasonable prices. Will be my go to place.Update: Downstairs unit went out and Big Bear was quick and asked a fair price. Thanks Big Bear!

I have been using Big Bear for over seven years, and the dispatch staff and work technicians are extremely professional and courteous. I have watched the company grow over recent years, and I believe that the same, personal, family-feel of the business has remained. Bottom line, they know what they are doing, they arrive on time, are clean and mindful of the fact that they are entering your home, and as such they treat it, and you, with respect. I cannot recommend Big Bear A/C & Heating any higher.

Always have a good experience with Big Bear Air Conditioning! Would highly recommend this company. Trustworthy, honest, reliable and affordable with superior service and products.

Cannot say enough good things about Big Bear! Professional, honest, friendly and competitively priced! I was impressed every step of the way, from the initial quote to the final installation. I highly recommend Big Bear to anyone looking to replace their AC unit!!

We have been using Big Bear A/C for the past nine years and have always had extremely prompt and reliable service. They have always been extremely honest and transparent in all of their work. In fact, there was a time when I blew a fuse (didnt know this at the time) and Big Bear A/C came out the same day and repaired it at no cost and showed me how to fix it in the future.

Big Bear has been extremely helpful in helping me review all my options for repairs/replacements. They have professional office staff and knowledgeable service technicians. I would highly recommend them. They will have my continued business for years to come.

Ezekiel came out to address an issue we were having and went the extra mile and took the time to make sure the problem was completely resolved. I really appreciate this kind of customer service and highly recommend Big Bear because of this.

Nothing but great experiences with Big Bear and Clavio. They are always on time and very friendly. The maintenance program is worth its weight in gold! Highly recommend.

These folks actually repair Air Conditioners instead of just trying to sell you a new one! What a breath of fresh air!

Best service amazing staff we have used them before we will definitely use them again. The owners are really nice and they provide stellar customer service. Today Ezekiel came to do the work and he was very professional super helpful and a very nice guy.

Had a great experience with our Tech. He called to see if he could arrive 15min early, did a very thorough job and cleaned up everything (prob cleaner than it was before). Very positive experience!

My AC went out upstairs and since my house is less than 3 years old I called the builders AC company, who told me they couldnt make it out for 5-6 days and tried to sell me an annual package to make me a higher priority... So I told them Id try someone else. Remembering Big Bear was recommended by some of my neighbors in our Facebook group, I called and they came out that afternoon. The technician arrived 15 minutes early, diagnosed and fixed the issue within an hour. Great overall experience and I will use them again if needed. I totally recommend these guys!

Diel was very professional and was timely on his arrival. He was very thorough in explaining what was needing to be done and also helped us identify an incorrectly installed thermostat issue that a previous AC technician from a different company had done. He also fixed our heating issue in a very timely manner. We highly recommend Big Bear Air!

Big Bear came out next day to look at our A/C unit. It was 85 degrees inside the house, so the fast service was so appreciated. We just needed a new part and it was fixed right away. Ezekiel was very knowledgeable and courteous. Were glad we found Big Bear!

Great experience with Big Bear. I needed consulting on how to cool my upstairs better. Other companies just wanted to replace the whole system, but Diel found a leak that required only the replacement of one component. He also suggested changes that improved airflow for minimal cost. My house is cooler than its been in 6 years and my electric bills have gone down significantly.

Have had nothing but problems with our new ac unit and install. While the company is friendly and responsive weve gone through the ringer on our new units with nonstop issues. We now we’re told our new unit needs a replacement motor and wants to charge us for labor. I wish we could have gone with a different company

Ezequiel did an amazing job! He spent time explaining everything to me and you can tell he is great at what he does. I would highly recommend Big Bear if they are anything like Ezequiel! Thank you!

Big Bear has always been there for me when I needed them. From the beginning with the installation of a new ac unit, to having an issue on the 4th of July that required them to come out. They are fast with a response, efficient and very personable. Love this company!

Ezequiel was great! He did work that was very reasonably priced and was very fast. Would definitely recommend this company as I have had dealings with others (with shady practices). Will use them again if needed.

Great service and prompt. They give advice in the best interest of the customer.