I literally just moved in this complex that requires parking pass on Friday, the office has been closed all weekend.. no sympathy whatsoever, just a business focused on $$$ he told me watch where I park next time.... Lol what a guy told him have a nice day. $490 to get your car back, thats only on weekdays as well.. If I wanted it today (Sunday) $590. Ima college student, money is strict and I cant make no money without my car. I really hope you live good off these tows, thanks for the trash customer service.Edit********8/16/2021 i explained to them my situation in person they still said $490, they let me go with a free pass. I was kind of surprised. God bless, some people do have sympathy. Fixed my rating.

So rude and unprofessional I don’t know how they’re still in business. The man who answered the phone was so disrespectful, I was asking simple questions and he would yell & respond terribly rude, he needs to be fired ASAP! Aside from having the worst customer service they will do anything to keep your car & get extra money !! This is the worstttttt most HORRIBLE customer service experience I’ve ever encountered in my life so so horrible i will be reporting this business. No manners at all, They don’t even deserve a 1 star, if I could rate 0 I definitely would

Josh from Madera was on point, and saved me from complete caos today. Thank you from the bottom of my heart!

I use these guys whenever a tow is needed. They are quick to arrive and dont monkey business around. Great value and excellent service

Car was at Thomas location in fresno,the gal that works there was more then helpful in letting me get my personal belongings from my wrecked vehicle.

Do not use this place got my car towed and they stole personal items

Complete rip off! These people are bad news. Theyre money hungry and refuse to work with people. I do not wish upon anybody what I had to do through with them. Very unfortunate that there are shady people out there doing what they do.

The guy was rude not to mention my son got his window broken out after they took his car, they charged my son 500 hundred bucks to get his car out and they only had it less than an hour.. Be careful where you park your car cause they had a parking permit and still they got there car towed and the guy had to have already been at the spot where we were cause we had just barley got there when someone came and told us they took my sons car. This was a horrible experience and they will over charge you more than its worthNow after paying 500 bucks to get the car out now he has to pay for a broken window that happened after Sierra Towing took his car and the guy said he wasnt paying for it cause he didnt do.

Extremely rude! My moms car was towed and her mediation and purse were in the car. She just wanted the info on what she needed to do to be able to get the belongs out of the vehicle. The guy who answered the phone basically said he didn’t care her diabetes medication was in there, he’s not releasing anything. She wasn’t asking him to do anything to risk his job. She just wanted whatever information was necessary to start working on getting the car released or getting at least her belonging. She was even willing to pay whatever their fees were. (Which she did and paid $132) just to get her purse out the car! Both the guys she spoke to were rude! Both Matt and John!!

Lady at the front desk was awesome! Fixed a mistake and got me in and out with my vehicle back. Thank you!

Worse place ever...rude and very unprofessional and if you asked them questions, they dont have answer you....

Great employees very professional

Sleeziest place. They wait at apartment complexes waiting to tow people. Even if you forgot something amd went up stairs for a min. Come back and it’s gone. Shady people. Shady business. Idk how they sleep at night knowing they are terrible people at heart

I broke a ball joint on my truck had his driver there within a few minutes of calling. The team was very professional and polite!!!! I can not express enough how great this company is I HIGHLY RECOMMEND SIERRA TOWING FOR THE WIN💯💯💯

Very unprofessional and cusses at the customer I wouldn’t recommend them for anything. Very very very unprofessional.

I havent talked to tye owners for awhile, but I remember them being good down to earth people, and got a couple cars in the past.

Nice place affordable towing company

They stoled my truck and extorted me for money to get it back. No Stars

Blue Sky Towing aka Sierra Towing: Thank you to the guys at the Fresno lot! My experience was a GREAT one!! Wonderful friendly customer service. You need a car, these guys got em. You need a layaway plan, these guys got em. Im so happy to be purchasing a vehicle from these guys!! Never had a cool car buying experience like this! Very HAPPY!

Great Customer Service, very fast service

Very rude and no one was in the office

I witness one of their driver slow down to about 25mph at a stop sign then just drove right through in Fresno County. When I called and talk to the manager, Mark, he was not professional about and did not seemed to care. Oh well, just trying to help them from a big accident. I sure wont ever trust that kind of tow company towing my car!

It was fantastic good workers Ill give it a 5 star rating

Towed my car from my apartments said the were stickers on there didn’t have no impressions of having a sticker on there blamed rain and tentants there aware that take off stickers should send a extra notice to your unit if they know that overall tho they were pretty cool took $120 off supposedly cause I really didn’t see it paid $229 was suppose to be $350 seem like they kinda make there own prices so just watch the way you talk to them cause they can overcharge you if they want

Ive been parking the same car I use to get to and from work in the same exact stall for a little over year in my apartment complex. Ive been on leave from work for 2 weeks now and they towed my car for abandonment. When I called to speak to a manager he asked me What do you want? And I when I explained the situation he told me Just pay the fee then hung up on me. They did place a warning sticker on my car on the back windshield even though I was reversed into a bush. There was no way I could see the warning sticker passing by regularly, they hid the sticker from plain sight.

Called Matt with Sierra Towing and had NOTHING but the very best experience. We had a vehicle nobody would dare try to tow out of the area it was in.. first try didn’t work but I tell you what- he came back the next morning with TWO trucks and it was recovered and towed!! Thank you so very mich Matt and company!! You are appreciated.

These guys towed my truck a day after the notice said it would be towed. So I thought I was in the clear....just filled up and was inside for 20 minutes...engine was warm. Windows down. Paperwork and coffee on the dash. So... Getting towed because it was abandoned is BS. However, I decided to let the lien take place. The cars they have for sale are cheaper than the tow and storage fees. They ended up be cool once I talked about the situation. Still wouldnt release my truck though. LoL.

The guy who helped me Friday was awesome very friendly n understanding of what I was going thru. As i was getting my property he didnt hover or rush me as it was already after 5. It was a truly amazing experience considering what was going on anyone in need of a friendly and courteous tow truck driver should call Sierras Towing.

That guy julian should not have been allowed to post that, his beef is with his property manager where he lives the tow company was just doing their job, google should remove that post

Thought they were in the wrong but it turned out I was in the wrong. They were very professional and understanding thanks Sierra Towing.

Great service, nice and professional staff.

Towed car illegally

Towed my car for parking in a red zone. Thats fine. However they charged me $350 before they even had my car for 24 hrs. While speaking on the phone the guy was rude and condescending. I see these guys come into apartments every night. Their heads are swiveling looking for anything to tow and take advantage of.

Beware of this selfless company as employees will steal your credit card info .Credit Card company did investigate and prove this matter .

Good and friendly

The worst towing company in town. They will tell you something else on the phone and when it comes to charging, they will charge you double the amount. Please beware of this company. Also the employees working in this company are super rude. When you ask them that the price doesnot match of what they were telling you the previous day, Supervisor started telling some california laws that a person has not even heard in their lifetime. Also the tone that the supervisor and the person spoke was so unprofessional. Please beware of this towing company before you go to them.

Customer service was great!! Driver did a quick job and got my vehicle to my destination in a timely matter. However, i called a day before to schedule a next day pick for an appointment at the dealer. And I had to reschedule my appointment from early morning to mid day because tow truck came almost an hour after the scheduled time.

Get place great customer service and they work with you

This is one of the lower class tow companys I have had to deal with. Their professionalism is seriously lacking. And seems they dont follow any of the laws or respect the people that keep them in business. Most of their business comes from hiring criminal auto thiefs. Or at least train their employees to become such. These drivers wait until hard working people are fast asleep, usually around 3am.and sneek around Fresno steeling cars knowing very well people have to get up and go to work the next day.... Then charge outrageous prices to get their cars back.

By far the rudest customer service ever, please dont use their services ugh

Just saw their truck on NB I5 tailgating a big rig, then cutting over into the other lane and tailgating another pickup. Doing this while towing/ hauling two vehicles! Very reckless!

These guys are the best

Awesome people, great service

Terrible service bricks just trying to get your money. Theres plenty of other better priced towing places besides this 1 because they will screw u over in a heartbeat.

Got my vehicle towed for one day .it was after I got home from work in the evening​ called 1st thing in the morning and the wanted to charge me over 300 for not even a full day of storage.there was no notice n customer service was rude .dont recommend this place. Like other reviews say there money hungry

Literally had bad experience this guy came to my mobile trailer park not even 5 minutes this baldhead took our truck I nocked on his truck and didnt open it or stopped. Then we went to the tow yard and disrespected us almost beat him up

0 stars.... Worst service. Rude screamed at us cursed at us. Called us liers while they had faulty photos. Hired an attorney for our case due to them not wanted to even fix the situation.

Terrible service! Towed my vehicle within 15 minutes and have no city placard saying they will tow at my expense!!! Taking them to court.

Matt was fast and awesome!

They are the worst bad service rude employees one of them try fighting my father in law.

Polite and professional.Really need customers restroom access.

They have a great selection of cars.

Great Service showed up fast dealt with our car professionally

Predatory Towing is their specialty. Know your rights, so you can confidently defend yourself when they attempt to ransom your vehicle back to you.

You guys are rude Ben calling about my Lexus u guys say too busy charge me $500 for the first day now cant go to school God dont like ugly carma will bite back thats why I got a lawyer u guys took my 93lexus July 4 will see

Facing an incredibly challenging situation today, they were prompt and professional and just excellent overall.

Extremely rude, towing cars illegally in front of peoples houses, these are horrible awful people

Decent cars good prices

Wheres place ever dont ever go there and purchase anything all stolen items

Horrible customer service and the supervisor is a ass hole he is very rude and cursed at us for not reason!!! They are thiefs and stole a car before the actual date and time!!!

Rude Manager. Not on top of their game at all!!!

I was towed for being parked less than 30 minutes at the location. I was towed right as I was about to leave.

This is one of the most awful companies I’ve ever dealt with. The manager is horrendous to speak with and adds fees on at a whim without any notice. My car was in the lot for a day and I was charged $600

The employee was helpful

Screw them if you can, theyll screw you in a heart beat

Bad service.. inompetent workers..

Negative stars no receipt upon payment no explanation nothing either pay the 120 drop fee or pay more and get stuff stolen Im going to call BBB

They towed my car

Witnessed one of their trucks on Wednesday dangerously weaving in and out of traffic at unsafe speeds + tailgating me and others, this was along Temperance

Stupid drivers

Fast and friendly!

0 stars... worst flipping towing service, & rude guys, literally. i really think these guys take advantage of people.. .wish i could say more, but i gotta keep it clean.

Absolute predatory crooks.

Rude is an understatement!

HORRIBLE!!!!

Nope

Reece came to help me get my car to the shop and he was absolutely amazing! He went above and beyond to get everything taken care of.

The truth is I dont have a good opinion of this crane or this place given in the place where we live we have had very bad experiences and not only me but all the neighbors

Very good service