Of course the reason I had to deal with them is my own fault - I had medical issues that keptMe from working. They came in the middle of the night- hence the name I guess. They didn’t even have the decency to let me know. Just woke up and the car was gone. It wasn’t like they had tried to get it before and I caused issues. I’d never even seen them before. I called to get my stuff back and the lady that I talked to was rude and short. I got there and another lady tried getting my tags off, I said hello and she looked at me like I was lower than dirt. Don’t judge me - you don’t know my situation! She walked away without a word. The only one that was nice was the young boy they had cleaning out the cars. He was the nicest thing about the experience.

I can’t say enough about the professional and compassionate behavior from the gentleman that arrived to let me know that my car has been reported to them for repossession. I was completely shocked since I had never missed a payment and had no idea what was going on. He was very helpful with options of what I could do. Once I had squared away what happened with the dealer, the gentleman reached out to let me know they had gotten the information not to repo my car since I had made arrangements with the dealer. If he hadn’t taken the time to let me know I would have been completely blindsided and probably have to pay a crazy amount of money to get my car back! Excellent experience considering the subject matter!

Very unsafe driver. tailgating and swerving through traffic on route 17 changed lanes more than hes changed his underwear this year. he whipped behind me and started following me close so I went under the speed limit to get under his skin.

I had an absolutely WONDERFUL experience with this company. Obviously the reason for me having to deal with this company is my own fault, but through what could of been a very difficult process, they made it very enjoyable. The women at the home office were very sweet and gave me a lot of helpful information. The man that picked up my vehicle was very polite and let me retrieve ALL of my items that were inside of my car before taking it. He did not rush me and he was very comforting as I was in shock and crying when this happened. All the way to the very kind man with the long pony tail that released my car to me. I’m sure these great people deal with the worst attitudes and people threatening them or giving them a hard time on a daily basis. I just want to thank all of you from the bottom of my heart. This experience could have been a nightmare, but you all made it very pleasant. I hope to never have my car repossessed again, but I wanted to write this review to you remind and encourage everyone that works at Midnight Express Richmond location that y’all are awesome and keep being the kind hearted people you all are. I know your job has got to be tough, but you all handle it very well.

Most wonderful loving professional Husband and Wife team doing a tuff, hard, and often times dangerous and thankless job. So, thank you both, and I absolutely recommend you, may God bless, guide, and protect your beautiful union.

I wish I could rate this place a 0. You would rather your car get broken into and stolen than to have this company responsible for your vehicle. After frequent contact with them and assurance that I would be coming to pick up the vehicle when work permits, they still FORCEFULLY made a key and further more had the AUDACITY to allow someone to take ownership of my vehicle by driving and and doing with it what they pleased for the week. How do I know you might ask? A tank that was almost full of gas was empty, marijuana residue along with the left overs of a blunt in the drivers seat of the car, cigar packaging under the car seat, empty soda car under the seat, and missing cords belonging to my iphone that are nowhere to be found. How COMPLETELY unprofessional is this? What even gives someone the right to think this is okay? If this is how whoever owns this establishment does business then I pity anyone else who has to deal with this company against their control. The worst car towing and recovery business that there is and it’s a shame that there are people working there who would do such a thing with someone’s personal property.

VERY RUDE, UNPROFESSIONAL & THIEVES they even damaged my car and told me it was from a accident which I have never been in a accident. Will be going the court route because I see that’s the only way this will get resolved.

I had a great experience with Midnight Express on Bellwood. All their employees ste polite courageous and friendly. I highly recommend you use this company for all your auto recovery and repo needs. The driver who assisted me was very kind,friendly and a true professional to his job.

Okay, I was negligent and totally irresponsible regarding my 2013 Nissan Altima positioning. I get that (really, my bad). Therefore my beautiful car was justifiablely towed. Thats the only down side to this entire event.What initially surprised me during this event was the phone call I received from Charles the Towing Recovery Technician at 2:20 AM acknowledging he was towing my car. Charles then stated If you need anything out of your car you need to come out side now. So I came out and collected my valuables and gave Charles the key to my car. Charles gave me a company business card and kindly explained how I could reclaim my car (what a professional).Well, let me tell you the professionalism did stop there!I called the business office several times and was given the White Glove treatment each time by Marlena and Raven. These fine ladies made retrieving my vehicle comfortable, enjoyable and a real pleasure to pay my dues based on a detail explanation of the fees.Even though I was dead wrong this staff of professionals at Midnight Express Towing and Recovery went out of their way to treat me with dignity and respect. Finally, upon collecting and inspecting my car I also recognized that the support staff handled my car with extreme care.They even secured the precious valuables I had left behind during the early morning hours.Way to go Midnight Express Towing and Recovery. You have earned my business and vote of confidence.I will highly recommend your services to all in need.Sincerely,Raymond W.

After reading all the reviews I can only SMH - 1st this is a REPO Company, Not a Towing/Impound Company - I understand why they do not give location of vehicle, I would think its a safety issue, At least until they know who and why ( Making an appointment) Who is happy they got REPOD? And as far as rude, well I would think that when you go thru an experience like a repossession emotions are already off the charts, your upset at the loan company, spouse, family member, friend whomever was to be making you payments that did not, so vehicle ends up in the REPO Yard - So I think that maybe the rudeness if any was only a reaction of yours to begin with. Plus in NO WAY, SHAPE or FORM is a REPO Company in the customer service industry, so saying customer is always right, Well the Customer was the Loan Co - Now if your OK with being REPOD and posting your comments on web for everyone to see you got repod thats on you.

Nice and professional

This place is horrible. They are very disrespectful. They are racist they only have 1 minority just to say they are not racist. I went to get my things out my car and the males workers there threaten my life also the wemon their have no home training. I even had my 3 babies in car and they continued to yell at me and being disrespectful. The worst experience in my life. The customer is always right, you never disrespect a customer but thats not the case for Midnight auto in Fredericksburg. I would have given zero stars but I had to give them one to leave a review

Great company I am the one with the financial problems so nobody to blame but me but years ago was in same kind of business just wish the company I worked for were half as professional

Very annoyed. Got everything cleared up and ready to go so i call them to set a time. The first girl was giving me a time for within a hour on the same day. The other one stopped it, making me wait the whole day and pick up in the morning. Just be on the same accord to avoid argument and frustration.

Rude try to set up a time to get my stuff out of the car that my father and i had together .i was the co person and i need a letter from a die person .i told her that all i need was the stuff out of the car .plus when i call the bank and the people that got this no good rude people they didnt even no they had pick up the car .so to me the stole it no call no nothing to tell me they had the car .i had to call the cops to fine out .thats sad .so all i have to say to rude people is @$$#%&-%#$:

Been on hold for 40 mins just to get information on my car tf

They still things out of cars!

Friendly, prompt, clean, and a great facility as well.

Very rude. Driver didnt want to tell me where he was located so I could get my tags.

Beware of double talk! Also, we were told that the loan company had NO JURISDICTION OR AUTHORITY to allow my son to put the original wheels, tires and bumper back on the vehicle. After speaking with the district manager of the loan company, we were told that is NOT THE CASE,! Manager Stacey is rude!

They good

Stupidest people Ive ever met

Horrible people