Great, fast, friendly service. Needed a tractor trailer (just the trailer) moved ASAP. They were able to get out to me within the hour, very reasonable (downright low) price, and competent technician.Only downfall- worlds worst hold music. Thankfully was only on hold for maybe 2 minutes max. π
Outstanding service from John! I locked my keys in the trunk and it was very difficult to get them out, John was very patient and efficient! Please make sure his efforts do not go unnoticed! Thank you so much!
Outstanding service, quick dispatch, friendly and professional! Would definitely recommend.
Quick and very friendly, if needed will definitely call them again !
Amazing company! Knowledgeable, quick, and fairly priced. We had a trailer loaded with 45k worth or product that had half of the landing gear sunk into the ground, and jacked the trailer up on to 2 outside tires. Colemans was able to PU with one pull!Corey was our Tow Tech, he was great. Looked for potential issues before executing the lift, he kindly took off the glad hands to prevent damage.Well Done Folks! Would highly recommend!
Great service and low prices. Will definitely use Coleman again when needed
Wade was very polite and informative. If given a choice I would use that service again.
Dustin was an excellent help! They were able to tow our car to our desired repair shop safely and securely. I will definitely be using their services again!
Professional, friendly service. The crew (normally one man) arrives, confirms the job and gets right to it. They do not waste time. I have use them 4 times in the last several years.
I own Iron Pig Off Road in Fredericksburg and we had purchased a new piece of equipment that was too large to move with our forklift. After several days of trying to find a suitable forklift or rigging company to handle the job we contacted Coleman Towing. They came out right away and got the job done quickly and professionally. Great problem solvers and without a doubt the crew I want handling my next tow.
Didnt like the rude people and the ridiculous prices
We use this company all time and always enjoy working with them. They are professional and courteous. Dependable and honest. Especially when dealing with sensitive circumstances, Paul does a great job. Not many people who go above and beyond in this day in age.
Awesome. Rescued us on a budy interstate
John was cool and professional. He got there around the time that they said they was going to be there. I would definitely call them again if I need their services.
Responsive, friendly service. Price was fair.
Curtious,kind, gentlemen and an absolut joy in our time of need. Mrs. Carrol and lisa are always available.
Late hour, lots of traffic, and my wife locked out of the car outside an animal hospital, with our sick dog inside. No problem for Coleman! Extremely courteous on the phone and the technician that arrived rapidly was helpful and polite! The dog made it into the hospital before it closed and is doing well! I cannot stress enough how helpful and efficient this operation is! Thank you so much Coleman!!!!
This is the second time I have used this company via my insurance and they are AWESOME, always on time or sooner and tow truck drivers always professional. I would reccomend to family and friends
Good service got him to tow one of my dump truck down the road for me
John helped me today, very nice personality and fast service!
Got stuck in a garage in Richmond. GEICO hooked me up with Coleman since no one in the greater Richmond area had the ability to get in and out of the garage I was in due to the tight turns and 86 clearance. Lisa, in the front office, talked with me and got all the necessary details and helped me feel at ease like theyd really have my son and I taken care of. The tow driver showed up and managed to get my Accord out of a really tight spot, not to mention out of the garage where tons of construction was taking place in the roadway. Great company, great front office, and great tow driver. Thanks!
Had all five lugs crack and lost a wheel on a utility trailer on 95... Quite the interesting tow job as they had to use a few skates, and a rail of wooden boards, and lots of elbow grease, to get it on the flat bed. Great service and no additional damage to my trailer... (And also helped me understand what repairs were likely necessary before I even got it to the shop). Professional the whole way through. Good guys here!
Thanks to Jeff for saving me on 95 this morning!! The lady in dispatch was friendly and nice and a great job!! My flat tire decided to give him a fit but he did an amazing job getting me off 95 safely.
My daughters car broke down on Saturday, 30 November at 6:00 pm on I-95. Mercedes Benz Roadside Assistance called Coleman Motor Company to render assistance. As promised, I received a text message from Coleman within 15 min telling me the drivers name and his ETA. I then received a confirmation call from Carol who assured me the driver was on his way. Waldon arrived as promised, and my daughter reported him being accommodating, courteous, and professional. Of all the bad things that could have happened with that rainy night, holiday weekend scenario, nothing did. Thank You, Coleman Motor Company! R/ GJKIII
I had a pleasant experience with Colemans. Carol was delightful, assuring me that everything would be alright, and a wrecker would be arriving shortly. John, the driver, was very helpful and informative. He provided prompt service which got me going in good order. Bravo, Colemans!
Called for a tow at 10:40am since the original ball joint on my 94 Mustang broke while I was driving. Was less than a mile away from home while it happened, ended up waiting over three hours (they came at 1:30pm).Only complaint is with the time I waited, but nothing to gripe about; I understand completely where they are coming from. Nothing worth docking a star over as I was already done with work and did not have anything to do.Walden and the other gentleman (did not see a badge or get a name) were spectacular, were very gentle and professional with getting my car on flatbed. Also did not have any issues like I thought we would have. Would definitely recommend this place to people.
Thanks again to Colemans towing and sheriff officer Miss Holly for helping me out with my alternator went bad fast service.
This is the second time Ive used Coleman to tow my antique 70 Chevelle SS. They are an outstanding company and highly recommended. Both times they have been early! They are always professional and polite and take great care of your vehicle. I will never call anyone else! thanks!!
Friendly and professional. I would use them again
Use Coleman Towing and Motor Co on a regular basis, personal and business. They are all very professional! Always go above and beyond to get to you in a timely manor! You can count on them Every time! And works with insurance! Highly recommend! Thank You Carol and the entire gang!
Geico ordered the service for me at 0830 with an ETA of 0930. The tow truck did not arrive until 1020. I sat in a gas station parking lot, in the cold with a small child for two hours waiting for a tow truck. I called the dispatch twice to see why no one had showed up yet and all I received were rudeness and excuses. I will not use this company again and will encourage geico not to either. Very poor customer service and zero apology for it. If they couldnβt get to me sooner then they should have declined the order from geico so geico could have given someone else the contract.Update: I received a call from the owner of the company who personally apologized to me for the poor customer service that I received today. He was very sincere and told me that if I needed anything in the future not to hesitate giving him a call. Because of the initiative that he took in reaching out to me, personally apologizing, and assuring me that this is not how he runs his business, I would consider using this company again.
Great service
Great staff and very quick response time
My van broke down on me at the gas pumps of a service station. My insurance provides emergency roadside assistance and upon calling them to get help; they contacted a local towing company and advised me that I should be hearing from someone momentarily. I hadnt finish the call with my insurance company before the tow company was ringing the other line. It was Carol!!! Carol was the initial contact I had with this company and she was very informative and helpful. She advised me that her driver(John) would be to my location in approximately 10 minutes. John was there and got me loaded up and on our way in a jiffy!!! The service and professionalism of this company are outstanding!!!! If you ever breakdown or are in need of towing services give them a call they arethe BEST!!!!!
Fast service! Jeff was awesome..I definitely recommend Coleman Towing.
Got great service and a good price. Their dispatcher kept in touch with me while they tried to locate me since I didnt really have any land marks around me. The driver knew how to tow my car even though I list my keys in a field. Happy to have used them.
Very professional service. We were very happy with the knowledge of the operator and equipment was first class. I cannot believe how clean the inside and outside of the tow truck was. HIGHLY RECOMMEND!!!!!
Michael is the best, always helpful! Would recommend him to anybody in need of a tow in the Fredericksburg area
Very timely, courteous, professional and reasonably price. He loaded my motorcycle on and off the truck in a knowledgeable manner. Very impressed. Thank you
Very friendly staff. Fast response times.
Very friendly staff that were helpful after our van was hit and totalled.
Driver awesome but dispatcher was very rude
Great people, and always fast pleasant service. The guys that come out are always courtious and mindful.Thank you for all you do, wouldnt think of using anyone else!
Extremely horrible customer service. Carol was unhelpful and completely rude. She had no trucks available and slammed the phone on me because I wanted a quote the first call and wanted to purchase services the second time. Will not call them again.
Called at 910pm for unlock my truck infront movie theater lady said 30mins,i call back at 952 and the same lady said o somebody said yall already get open and i cant send someone now,i was like unbelievable have goodnight.So called Fredericksburg something and they showed right up.DONT USE COLEMANS WASTE OF TIME.
Great customer service.
Great service, an expert team and low prices. There quick fast and super friendly
Fast friendly service run by extremely honest people. They do not take advantage of you like some other towers will do.
Guy came to reposses our car for a dealership there and couldnt even tell us what the price was to drop the car, even though thats his job, so he should know. He just didnt want to drop the car and show up for nothing.
Good service, good price. Knew what they were doing when they got here.
Great customer service and expert towing.
My friend wrecked his bike and ended up in the hospital needing surgery. We went to pick up his motorcycle after 7 days and they charged him over $900! I have never heard of a towing outfit who capitalizes on someone who is hurt.
Very,very, I repeat very unprofessional.As I write this review I a stuck in the middle of nowhere,because they refused to take me to my destination at the last minutm.After waiting in my car for an hour.They claimed my destination (Springfield is too far).I asked why would you change your mind at the last minute?I am very angry.Because,they were not truthful with me from the get go.I do not wish my experience with this company to anyone else.That is the sole reason why I am writing this review.Please,please stay away from them.They are cruel and bad business management.Thank you
Good service..fast
Very professional and a company that can be trusted