I am a commercial driver. My vehicle is my business. My top concern is protecting my assets and minimizing liabilities. Darrell Waltrip Honda always gives me the NASCAR experience by getting the vehicle back in service quickly. My advisor Brandon T is always courteous and follows up promptly on my experience. I like being kept in the loop about what maintenance is coming up without needing much technical knowledge. They keep the process simple. By far, this dealership is the best Honda in Greater Nashville. I go out of my way to see them.

Had a great experience buying the car from Honda. They made the process very easy for my family and I. Corey was the sales rep that helped coordinate everything. We ever in and out in less than 2 hours once we align on the deal. The service was fast and reliable. Corey helped set everything up in the new car and followed up post sale to see if we have any questions after purchase. We are very happy with our purchase and service that we received. If you are in the market for a new car, go see Corey at Darrel Waltrip Honda!

I had an appointment for Tuesday at 7:30 originally and went to Darrell Waltrip. While I was driving, I received another e-mail that said my appointment was on Wednesday at 7:30. I was a little distressed that I had driven out there and it had been changed to the next day. Brandon, who I have worked with numerous times, came out and greeted me. I told him what was going on and he said, no worries, that they would get me taken care of. I knew that I was going to have to wait awhile since work was being done on my brakes, so I went and waited in the waiting room. Brandon came in after about 20 minutes or so and told me what was going on with my car and I decided what I wanted to get done. As usual, he was very curtious and helpful and said that it could be a couple of hours, which was fine. He checked on my several times to make sure I was good and told me they were working on it. I got my car a couple hours later and the work had been done, my car had been washed and I was ready to go with no hassle or problems. Brandon walked me to my car and got the tags and stuff out and wished me a good day. It was a completely pleasant experience!! That is what has kept me coming back to Darrell Waltrip Honda for the past 15 years.

Jerry is a fantastic Service Representative who always works to help me get the service I need and identify the service I dont need. Hes kind, professional and always follows up to make sure I was satisfied. The Service Crew at Darrell Waltrip Honda is always prompt and I never have to worry that they arent taking great care of my truck.

Fantastic experience with Dave! Everybody was very helpful. Im moving and needed to get one of these fantastic cars. My first time owning a Honda and I LOVE my new car. I received it quickly... in time for my move. The process to make the purchase was so cool and easy to understand. A big thank you to all!

Andrew Laframboise & Mike Mayo were outstanding to work with on purchasing my daughter a new car. Thanks guys! BU

I didn’t purchase my SUV from them but have been getting it serviced here for a little over a year & I LOVE this team. Maureen & Rick take such good care of me & when I stopped by to get my AC looked at (fully expecting an outlandish price quote to fix) he quickly found the issue, fixed it & didn’t break the bank. I always feel like my vehicle is in tip-top shape & can’t recommend them highly enough.

My wife and I just bought our 11th Honda. Between the two of us, weve owned 5 Accords, 3 Civics, an Odyssey, and this is our second Pilot. All of which have been either purchased and/or serviced here at one time or another. We love the brand, and everyone at the dealership has always taken great care of us. Ethan, the sales manager, and our salesman, John, went above and beyond to ensure that we had a pleasant, enjoyable buying experience. Josh and Brandon in the service department are top notch as well. We will definitely be back!

Sam took good care of me. Even spent some time after I left to research a technical question I had. He got back to me with the answer today. Much appreciated.

On the 31st of August I came in for my oil to be changed. I was helped by a nice and informative man named Kwame. It helped that he was personable and explained things well. Ive used the Honda services department for many years and will continue to do so if needed.

Jordan in the service department provided exceptional customer service. My car was finished in less time than was quoted.Thank you Jordan!

Wow what an experience purchasing a new vehicle ….Andrew(salesman) made it a smooth, and easy transaction. Had such patience explaining everything about my new vehicle inside and out and answered all my questions. Big thanks to Andrew …you’re the best…and handsome as well😉

First time car buyer and I couldnt of asked for a better experience. Mark Bobo was my sales rep and he did a fantastic job and got me into the car I wanted with no pressure.

What a great group of individuals! From the initial greeting, the entire car buying process, the closing and setting me up in my new car was OUTSTANDING! It was so nice to have experienced great customer service, genuine friendly interaction, professionalism and overall teamwork from this group of people!

Pete Perky helped us purchase our fist new car since 18 years ago. We keep one a long time. Our Honda Pilot is splendid. With the Honda reputation and the fine folks at D W Honda we should be set for many years to come. Thanks Perky, Pete for the help and expertise.

Derick was our Service Representative for Darrell Waltrip Honda when we needed diagnosis for issues with our Honda. This young man handled our waiting time there miraculously informing us throughout the diagnostic procedure. We noticed how all the Representative handled their customer in same way as we waited in waiting room. Very impressive how this dealership takes care of their customers. Mechanics diagnosed our problem in replacing our two faulty rear tires, rotating tires, balancing and making all the adjustments. They informed us that our Michelin tires had cupping in rear tires that still had 8/30 seconds tread. After several attempts to get Warranty, Derick was denied. The denial in our opinion was unacceptable. We highly recommend Darell Waltrip Honda to anyone traveling in Tennessee area. Thank you for your service.

I had a great experience at Darrell Waltrip Honda today. Nick Ward was my Sales Representative.Nick is very knowledgeable with his job and such a pleasure to work with. I give Darrell Waltrip five stars. The best part is I left the lot with my new 2022 Honda Civic Sport! The Honda Team are all awesome.THANKS DARRELL WALTRIP HONDA !

My first time buying a car and I could not recommend them enough. I had Adam Bozeman as my sales rep he was absolutely wonderful! He had great integrity compared to the other car salesman. He helped walk me through everything and was very professional and courteous. The manager Jimmy was also great to work with. They went above and beyond to work with me on every aspect. I had a bad experience previously, but both Adam and Jimmy more than made up for it. I will Definitely buy a car from them again! Make sure to ask for Adam if you want good service.

We purchase our Honda Pilot 2 years ago and Jordan has been our service advisor since day one. We recently came in to have some work done and he provided great service! He reviewed our warranty policy and took care of everything.

Just wanted to give a huge personal thank you to Hosea Willis Jr. and Mark Bobo for helping me with the purchase of my new car. Both were kind and supportive. As well, the buying process was very fast and easy. A big shout out to Mark Bobo for helping me set up so many features on my new car. You made it so much easier for me and I appreciate very much!

We had an amazing experience with Darrell Waltrip Honda. We purchased a 2022 Honda Odyssey. The sales and finance staff were wonderful to work with - not pushy/salesy at all. After having the vehicle a few days, we experienced some mechanical issues. This team went above and beyond to make sure we were taken care of, communicated extremely well every step of the way, and made sure we were happy with the end result. Mechanical issues happen - its a car. But, the way they handled the situation was exceptional. If I could give more than 5 stars, I would.

The service department here is efficient and professional. The representative for us is Brandon. He is so helpful in communicating what is recommended (by miles or age of vehicle) for our Honda Accord.

I found the car purchase process to be very smooth and painless. My salesman Adam Bozeman is great, found him to be prompt at replying phone/text and easy to work with. I would highly recommend the dealership.

Sam did a great job walking me through what the mechanics were working on. He was very clear and precise. He didnt try to make me buy something I didnt want to either.

Had a maintenance appointment scheduled for 7:15 AM for only an oil change. I asked if they could have the change done by 11:30 or 12 PM since my lunch is the only break I have during the work day. Representative told me that that time should be absolutely no problem! I ended up getting back there later than I originally estimated (arrived at 1:20), only to be informed that the car was not done yet and had not even made it into the shop! Only giving two stars for the kindness and apologetic nature of the rep. Its ridiculous that it takes over 6 hours to do an oil change, especially since I scheduled an early appointment for that exact reason, AND gave a time of when I needed to have it done by. I understand being busy, but the actual issue here appears to be time management. Would not recommend coming here for service.EDIT: Thankful for the kindness of Vince! My car was finally done at 2:20 PM, and he offered to have someone come drop my car off at my workplace instead of me having to find a ride once again. Very nice and considerate. Thank you!

Easy car buying experience. Found the car I wanted through a 3rd party site. They contacted me for an appointment. They had the car ready for me to test drive. They had no hoops to jump through. Came back the next day to pick up my car and the paperwork was all ready to sign and go.

Really appreciated the time and individualized attention I received at Darrell Waltrip Honda. I visited a number of other dealerships before going to Darrell Waltrip Honda and this was the only place where I received the level of respect and sameness in dealings (regardless of my age and gender).They did an amazing job working with my wishes and budget and I walked away (with a vehicle) that I felt good about. No pressure or gimmicks to get it, just honest conversation and problem solving from Alex and Ethan. They were THE BEST. As soon as I met them I thought, I just know Im leaving here with a vehicle, these are the type of people I want to work with for years to come.

Im pretty sure if you looked up the word amazing in the dictionary, you will find a picture of Nick Ward. Nick went absolutely above and beyond for us on our hunt to find an Odyssey for our growing family. It took us weeks to even find a dealer in our area that had used one, but once we got to Darrell Waltrip it had already been sold. They didnt even have a new one for us to test drive! These things - new and used - were flying off the lot and Nick felt so bad for us. He called us as soon as they got in a new 2022 before theyd even put it on the lot because we had never even driven an Odyssey before and he was determined to make sure we were comfortable and that we made the right decision. He worked so hard to look everywhere, across all of Hendrick Autos other locations, to find us what we were looking for at a price we could afford. They finally got a lease turned in that had more miles than I originally wanted, and Nick and the rest of the team worked tirelessly to get it to a place we were comfortable with. We would absolutely recommend the team at Darrell Waltrip to anybody. They were wonderful to work with and really made us feel that they werent in it for themselves to sell a car or to make money, but to ensure that we - the customer - were happy.Thank you guys so much!

Went in for an oil change this past weekend and the staff was great as always! Rick was very pleasant and made the process quick and easy. About an hour after the service, my tire light came on, and I wasnt sure why. I called Rick, and he made sure to make time for me to come back for inspection. He assured me that everything was fine. Love this place!

I was offered a great deal on trading in my 11/2 year old 2020 leased, Honda Accord, with less than 7,000 miles, and driving away with a 2021 Honda Accord. My leasing agent handled the whole transaction in a smooth and effortless manner. I now have a new, 3 year lease on a car with more bells and whistles. This dealership has the most welcoming team members, who work in an attentive, polite and efficient manner. This is my 4th lease and I could not be happier. Ask for Greg, if you are in the market to lease a Honda.

Loved our experience at Darrell Waltrip Honda! Riley Potts found the perfect car for us in record time! He listened to our needs and never once did we feel pressured to buy something. Good, friendly, knowledgeable service.

Great service team. Super friendly and helpful. Super easy to work with. Ubers we’re arranged for transportation from my work and there. 10/10 would recommend

Greg Schmidt was my sales representative and he did an excellent job. It turned out that we had several mutual friends through church relationships. Greg was professional and thoroughly explained all the new features on my CRV. I recommend Greg and Waltrip Honda. Taye Holmes did a great job helping me with the sales documents.

Always a pleasure having my car serviced at DW Honda. Brandon Tidwell is the most awesome person and service advisor youll find! The support team is nothing but fabulous as well. Darrell Waltrip is all about TEAM and customer satisfaction, and his dealership team is second to none.

As always my visit was outstanding. My service team was knowledgeable, professional, and above all curdious. Since we bought our CR-V from Darrell Waltrip Honda its has been a great experience to interact with the dealership in every phase of the vehicle purchasing process. Highly recommended.

I went to Darrell Waltrip for a basic oil change & inspection. The guy that was checking with everyone as they came in was very nice, and did let me know my advisor would be out soon! They did take their time with me and did not make me feel rushed. The wait is very long. So someone like me trying to take care of the car on my lunch break is inconvenient. Not their problem I work the same hours as them! The dealership is currently in a mess due to the construction, but other than that the waiting area was decent! I will be returning for all my service needs as I did like they dont push other service on you-They tell you what is recommended, but letting me know instead of pushing makes me want to do just as they say! :)

Really easy and great experience. Went in to get a car for my mother. We had been to several dealers in area and everyone mostly was pretty nice. Mark Bobo really took the time to listen and find the car we wanted. There was not much selection in hybrid as you can imagine but he offered several options with a low key sales methodology. After several test drives on different models and questions on trim we found the right car. Funny thing is I was really not actively looking and he did a great job of offering me options as well that I ended up getting a car as well. Sales manager was very responsive as well as Mike from the finance side. Really a no pressure feeling from start to finish and very much appreciated over pushy in my face sales people. When I had a question they answered it and when I was talking to my wife or mother they backed away to give us privacy. Do not regret the choice to go to this dealer. My only and I mean only thing is I just wish they were closer so I could use their service dept as well

Darrell Waltrip Honda couldnt have been better. They surely did their best to make sure I was satisfied with my experience. I would go to them for sure.

Had a wonderful experience at Darrell Waltrip Honda this weekend. I am not local and Mark Bobo made the process of looking at the car long distance so easy. Russell in the finance department was amazing as well. Keep up the great work guys!

Cant say enough good things about my experience at Darrell Waltrip Honda! My salesperson Shelby was accommodating, friendly and helpful throughout the process. The Sales Managers gave me a very good deal on my trade in. Id highly recommend them to anyone looking for a new vehicle!

David Needham was on top of the inventory situation for us and was fantastic with communication. He went above and beyond to get us the vehicle we wanted. The chip shortage means having an attentive and responsible salesperson keeping abreast of the arriving inventory is essential. He followed up after the sale offering assistance or to answer any questions about the vehicle.

We always have such an excellent experience with the serive department at Darrell Waltrip Honda of Franklin. Great communication, do what they say they will, when they say they will. They inform us but arent pushy. Great Job!

I had an appointment to have my oil and filter changed on Friday, September 11, at 10am, with Rick Nicholls. I was greeted upon my arrival, and then Rick came out to confirm the work to be performed. As Rick said, 1 hour and 15 minutes later, my car was washed and had the oil work completed. This is my second time dealing with Rick for an oil change, and both have been stellar. I highly recommend Waltrip and Rick Nicholls.

I have known Brandon for around 5 years in service. He is very knowledgeable and very professional! He really cares about his customers!

I usually DREAD going to a dealership to buy a new car, but this was the best experience Ive ever had. Mark Bobo approached us after we got out of our cars and he listened to everything I wanted and didnt want and he was able to help me buy an even nicer car than I expected to buy. Ive been to this dealership twice now in 6 months and both people I have dealt with treated me with respect and worked hard for me. I highly recommend this dealership!!!

We were impressed with our salesman, Nick Ward, when we first met because he had good knowledge of the cars we were interested in. He was not “pushie” at all, but as we progressed over the next week he even came in on his day off to meet a date and time we had selected to test drive a car we were interested in. He let things progress at our speed without pressure. It has been such a pleasant experience that we had not anticipated. All of the staff that we encountered have been very pleasant and helpful in their respective rolls.Dean & Jeanette Thomas

Quick, thorough, and very friendly and personable.. would definitely go back again.. I think they even washed my car.. zero complaints. Clean nice waiting area too.. what a great way to spend part of your day while your car got pampered. My car was happy too and purred the whole way home... thanks for taking such good care of us both... see you next time!

As usual Darrell Waltrip Honda service department was a wonderful experience and they took care of my cars needs. I am deaf so sometimes communication is a struggle. Not at Waltrip Honda. I was taken care of by Jordan Tawfeek. I understood every thing clearly as Jordan kept me informed by texting and writing as I waited at the dealership. People like Jordan are what make Darrell Waltrip Honda successful. Thank you very much!Mike

Brandon Tidwell was my service manager. He made sure everything was taken care of above the customer standard. He certainly sets a precedent for your company there at Darrell Waltrip (Franklin). I would advise anyone looking for top notch customer service to ask for Brandon specifically each time as he will ensure your experience exceeds expectations. Thank you for everything my Odyssey is running so much better and I am very grateful.

Best purchase. See Andy in sales and terry sales manager.

This was a great experience! The team was very professional and helpful. This was my first car buying experience ever and I was intimidated at first but it was made simple and easy and I never felt rushed or pressured. This is all especially due to my salesman Russel Perkins! He answered multiple calls from me about the car, insurance, and my test drives and was always respectful and knowledgeable about any questions I had. Thank you so much!

The service at Darrell Waltrip Honda and the representative that helped us, Jorge Rivera, was amazing. My wife and I bought a car a few years ago from here and we had to come here to buy another when the time came. It was worth the long drive to buy from people that continue to treat us right.

Completed the purchase of my first car here! Compared to other dealerships, the salespeople were helpful and not so pushy as to be irritating. The employees walked me through all the aspects of buying a car and were very helpful and understanding along the way. Definitely will return if I need a new car in 5 years or so!

Brandon and the team are simply the BEST!! Excellent customer service! Worked us in on a busy day and were so accommodating!! Very satisfied! Customer!!!

I was in and out in just over an hour which was great! My invoice said I shouldnt gotten a car wash, but i def didnt. Not a deal breaker, but was a little bummed.

Excellent service experience. Kwame got things started quickly and when I came back, Kwame was at lunch and Brandon took ownership of my case and went out to the shop and got a status of when it would be done. Service was performed quickly and correctly. The Courtesy Car Wash was a really nice surprise plus and made it even better. Im glad I chose Darrel Waltrip Honda Service.

It was our first in this dealership. I can say that I had a great experience. Jordan was awesome! Gave me great details to what was done to my car and was always helpful and polite. Will definitely return.

Jerry was awesome at answering all of my questions and hearing my concerns after going to a different Honda that didn’t diagnose my issue correctly. Would recommend going back!

We just purchased our third vehicle from Darrell Waltrip Honda of Franklin. Shelby Guinade went over and above to find the perfect car to fit our family’s needs. The sales manager well as the finance department made this car purchasing experience convenient. This is why we always choose Darrell Waltrip Honda of Franklin. Thanks again to the entire team of associates at Darell Waltrip Honda of Franklin.

Had a recall on my vehicle no biggie. Took it in and service tech text me that other things needed to be done due to time and mileage. He wanted to change brake fluid, transmission fluid, air filter and cabin air filter. I told him no and his reply was oh strange. The air filter was $76. All together it was close to $700 in services they suggested. But for the tech to send oh strange makes me think twice before buying another vehicle from there. This is the 3rd we have purchased from them. Need to train your service techs to not be rude.

Mark Bobo & the whole team were great to work with. Got us over there for a new 2021 Odyssey, sale was no hassle at all. Mark answered all our questions and got us easily set up in the van. Levi Davenport in finance was very thorough & helpful as well. All in all great experience & vehicle! Highly recommend!

No one really likes to buy cars but the gentlemen at D.W. Honda were very accommodating and made the process as minimally painless as possible :) Big shout out to Nick, Adam, Terry & Taye!

After the horrible experience I had at a dealership in Columbia, I was a bit hesitant to work with any dealership for new vehicles. However, these guys sold me a brand new civic that I am in love with. Julian was the man! He never pressured me into buying anything. Which is unusual for a car salesman, but as he said “the quality of the car sells itself”. His manager was just as friendly and helpful as well. As a first time buyer, he gave the best deal and experience I could have ever hoped for. If you want a quality car for a great rate and an amazing deal, come here. They will work with you!!!

I had a fabulous experience at Darrell Waltrip. Mina Mina was the sales person who assisted me with my purchase. Mina was wonderful, as I made several trips to the dealership attempting to decide between two different vehicles. He was patient, professional and very easy to work with. The entire team really worked to help put me in the vehicle I chose. I highly recommend this dealership!

Had some strange computer glitches of error lights. Went in and the service men couldnt find anything wrong and no answers as to why. They took my car in and did all sorts of recalls on it. They were extremely kind and understanding about the glitches and assured me nothing was wrong.

Great service! Jordan was super friendly & professional. Thank you.

Great experience in a stressful situation. I desperately needed a car and Andrew offered several choices even though there is widespread shortage of inventory

We were on vacation traveling across Tennessee when the CRV would not start . It was a Sunday and no shops were opened so I made a mad dash to setup the appointment at the service department. Fortunately Derek was able to get the diagnosis ( thank the Lord it was just a battery) and we were back on the road by 11 am to head down to Lynchburg. The team was spot on with the fix and got us back on the road with minimal outage for our vacation. Mic appreciate they were able to get us in.

Went in for oil change, tire rotation & balance. Also my phone needed repairing. Derek was the BEST

We worked with Ryan Leboux on our purchase, and you couldnt find a nicer person to work with. He is relaxed, professional, and attentive. The rest of the car buying experience was great, but Ryan is what we will remember most about our transaction. Highly recommended!

Buying a car from Darrel Waltrip Honda was a great experience. I received a great price for the vehicle I selected. Everyone was extremely friendly and helpful! Great service!!

The folks at Darrell Waltrip Honda were good to work with . We purchased a Honda Pilot and its a really nice SUV! A special thank you to Mai Sheath for making the purchase easier and getting a much lower interest rate on the financing. Our sales guy, Andrew LaFramboise, was knowledgeable, efficient, and friendly. (A tough bunch to negotiate with though.) But Im still giving em a 5 star because of the no-pressure visit, and It was a long, busy afternoon, but the sales manager, Jimmy Harris, and the GM, Bill Berryman, were both aware of the purchase and made themselves available . Thanks to all.

Kwame is always great to work with and I would go no where else for my service.

Darrell Waltrip Hondas service department is PREDATORY. I went in for an oil change and they completed a regular check up of the car. I was not sure where I was on general maintenance and left my records in the glove compartment of the car, so this was appreciated. My service rep said he could SEE in inspection that I needed brake fluid and transmission fluid service as well as a new cabin air filter. I said I would do this later as I was on a time crunch. When I got back to my records, my transmission fluid service had been done by another facility less than a year ago (its a 60,000 mile service). There is no reason that I would need this other than to charge me for unnecessary services. Im glad I kept my receipts and I will never go back.

Working with Darrell Waltrip Honda was nothing short of amazing! Mark Bobo is the BEST salesman we have EVER worked with! He worked to make sure our new purchase met the needs we required for our family. Mr. Bobo is very knowledgeable and definitely not afraid to work hard. Jimmy Harris is the first ever sales manager we have seen out on the lot working alongside his guys. Mr. Harris was accommodating to my husband and I and created a deal we couldn’t turn down! Both of these men are a huge asset to this business… both professionally and personally. We’ll definitely be back in the future for purchases! We are glad to be a part of the Darrell Waltrip family!

Had an issue with the drivers side window after a recall. Booked an appointment for 11:00 Friday. Got there a little before 11:00. Asked how long it would be before I know what the problem is and was told at least 2 hours. Asked why so long and they said they are taking cars as they come in to which I replied I had an appointment. Appointments mean nothing if someone came in before you and I was told I could take my car to another dealer if I wanted. So go back home call another dealer and schedule another appointment a week later after wasting 3 hours driving back and forth . Came back in at 1:30 and there was no status so I had to rented a car. Drove home, a 1 1/2 hour drive and still no status so I called at 4:05. Still no but said I would be called back. So the car costs a minimum of $35 a day not sure if its the same during the weekend. Received a call back at 4:30 and said the part is $150 and labor is $250. Found out that service is scheduled through the Call Center and the service department has nothing to do with scheduling and getting the cars into service on any schedule. Asked the guy why should I buy the car I just test drove when I can get that car from any Honda dealer. I buy a car based on the car I want and the service I get from where I purchase it.Suggestion to anyone, check other dealers with reputable service departments and fairly accurate schedules. I have purchased 2 vehicles at Darrell Waltrip but it will not happen again.

Everyone was very welcoming here and made the process of buying my new car so easy! Shout out to Mark Bobo (salesman) and Mai (finance leader) for making this experience such a breeze! You guys are the best!

Went for scheduled service yesterday, July 28th. Service associates were very friendly and provided updates for when my car would be ready. They exceeded my expectations. Good JOB

This is the best dealership around. From Jimmy the Sales Manager to the greatest service guy ever - Kuamie (forgive me for spelling it wrong) . My salesman Mark Bobo was super. Tay the finance guy worked for me to get the best deal financing. This has been my family for over 10 years. Its a shame I cant buy a new car every year just so I can see my family. Thanks again.

I got my first Vehicle ever and I had such a great experience with Jorge. He was very patient and his communication was spectacular! Definitely an amazing salesman!

Nick helped me buy my perfect car. He was knowledgeable and extremely helpful. I love my new pilot.

I got my car appraised somewhere else before I went here thinking that this place would be close enough to the $$ amount to make the convenience of the trade in worth it. They offered $3,000 under and I was still willing to go through with the sale only to find out that the numbers the 1st sales lady showed me were only estimates. They didn’t take our info for the credit check until close to an hour of sitting in 2 different offices. By then our kids were crying while several employees ran(yes they were running) in and out of the trailer asking questions I had already answered to someone else. We’ve been to 2 different dealerships (bought 3 different cars) pre-covid with little credit history, with babies in tow and the waits were never that long. This place is not straightforward at all and this one very pushy lady came back to tell me that the manager did us a favor by bumping our trade in value up. I took a chance on this dealership only because of the good reviews and because it had the car at the lot. By the way it would’ve been a better approach to offer us cars similar to the one we wanted if we had already said twice that the monthly payments they were showing us were out of the question. The moment the lady started telling me to think about the kids I was already ready to walk out.

Andrew was amazing, very knowledgeable and made it was an overall great experience. Mai was extremely nice and gave us everything we needed. The Darrell Waltrip Team makes buying and selling a car such a great experience.

I took my 2019 Honda Odyssey for recall repairs and had a very pleasant experience at Darrell Waltrip Honda.I needed a loaner car and received it promptly at the Enterprise car rental right on premise. Darrell Waltrip Honda covered the cost.Repairs were done promptly, I received my text message and came to pick up my car that was also washed!While I cant speak about service prices I would recommend Darrell Waltrip Honda on basis of efficiency, convenience and overall experience.

Good dealership, got a sweet deal on a Honda Civic. Ryan L. was very helpful throughout the whole process !

Love the team at Darrell Waltrip. Ive bought two cars from Jorge and he continues to go above and beyond to make sure I have the best experience. Love my new car!

We’ve always had good experience and good service for our car at Darrell Waltrip Honda in Franklin. Service advisers Brandon Tidwell and Kwame (can’t recall last name) have always been attentive and explain items that sometimes come up or that the mechanic notices during service. But I also like that they don’t do the ‘power up-sale’ which can be really irritating.

First time purchasing a Honda and doing business at this dealership. We did a lot of online stuff and texted back & forth with Mark Bobo. It was very streamlined. Once we had all the numbers, we proceeded to the dealership to finish the details.Our finance manager was Gary and he was very professional. Once we left his office to leave, Mark Bobo had the car pulled up with the windows tinted already, washed and detailed and we were gone.I would do business with them again and recommend to friends, family and colleagues. Great Job Mark, Gary and the rest of the Waltrip/Hendrick team!Jason and Christy

Honda Accord was due for oil change and tire rotation plus one recall fix. Set up appt for servicing and everything was done in a professional manner. Representative Jordan Tawfeek was very professional and courteous.

I had a great experience buying my HR-V here! Russell Perkins was great to work with. Going in, I pretty much knew what I wanted, and Russell was super helpful without being pushy. I would highly recommend buying a car here and look forward to many great years in my new ride! Thanks Russell!

My visit was very good, Matt Deckard is awesome, very professional a great asset to your business, Everyone was very friendly, I was in and out in reasonable time.

I had a wonderful experience at Darrell Waltrip Honda. When I walked in, everyone wore masks (which made me feel safer about being there in person). Luis B., my sales person, was very patient and knowledgeable. We had a lot of questions and he answered each one of them. I needed some work done on my car before taking it home and they gave me a rental to get around in until my car repairs were finished. The staff was very nice. The finance person (I believe his name was George) helped me to find the best interest rate for my loan (better than the one I was pre-approved for). I would highly recommend this dealership to anyone.

Quanda Kimbrough was my salesman. He made the buying process easy. Actually, everybody there was great! They took their time getting my ride just right before sending it out. I have driven my car 1200 miles or so and am pleased.

We have now bought 6 cars for us and our kids here. The customer service and processes for sales are awesome😃. Most importantly, anyone who who reads this review please ask for Que...he is the reason we have bought those cars. Que is a “no sales pitch” salesman, knows the cars he is selling factually and, if he doesn’t have what you need on the car lot, he will find it! What an awesome business and great salesperson to work with. Thank you, Que!

Came in for a oil leak on my 2015 CRV and Brandon was extremely kind, courteous and helpful. There is a good plan to find the problem. Appreciate this Honda dealer very much.

Mina Mina, Mai, Ethan, Mike and all the staff at Darrell Waltrip Honda were a class act. We got a great deal on a 2022 Odyssey and were treated very fairly. We would highly recommend!

Great Work- Professional people - never on time with delivery. Let me explain- I have had service here multiple times and they will tell me your call will be ready at 4 pm as an example. Every time I have arrived, met with the service advisor all of which is very professional. But 4 pm turned into driving off at 4:30 This is a reoccurring theme All thee service calls same thing.But I would factor in that if you do service here dont show up until 30 minutes PAST the time promised

Original Hankook tires on my 2019 CRV were cupping and causing vibration at 10,986 miles. Dealer said all four were cupping, but the two on the rear were worse than the two on the front. Dealer could not identify any cause. The dealer moved the front tires to the rear and put two new tires on the front. I next went to a Hankook tire dealer and was informed that cupping was not considered a tire manufacturing defect. I drove about 800 miles and took the car back to the dealer because I could still feel vibration. I also considered to two cupped tires on the rear a safety issue. I also explained that having two defective tires and two new tires would prevent normal rotation because I would never want to rotate defective tires to the front because I believed that would create an even more dangerous situation. The dealer again inspected the vehicle and still could not find anything that might be causing the cupping. The dealer replaced the rear tires with new ones.

David was very kind and thorough in explaining everything. Willie is the best and helped me make an amazing deal on my CRV. I strongly recommend Darrell Waltrip Honda. It is the best.I had my car serviced today, and Jordan was really wonderful. Darrell Waltrip Honda is the best!!

Dropped off overnight and very efficient service.