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Caroline Pistole - State Farm Insurance Agent
4115 Mallory Ln #100, Franklin, TN 37067, United States
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Caroline Pistole - State Farm Insurance Agent

Comments
Bo
Review №1

Caroline is attentive and always gets back to me on the same day I need something. Her assistant Mark is also a great go to for any documentation you may need sent to a rental company. Have thoroughly enjoyed being their customer the past few years. Would recommend anyone looking to get finances and insurance covered to give them a call.

Br
Review №2

Caroline and staff were some of the best insurance agents we had with State Farm; caring, thoughtful, and always there to help. I was an accident-free State Farm policyholder for 20 years.State Farm, on the other hand, dropped me like a hot potato after an admittedly rough couple of years, and after an accident that almost took my life. Think about that.Not such a good neighbor.

Ke
Review №3

My daughter was impacted by the tornado in March. She lost the contents of her apartment. Additionally she was hit by a hit and run driver the day of the tornado and then her car was further damaged by the tornado that night. That left us with THREE separate claims. Caroline and her staff were there for us throughout the experience. They went above and beyond to support and guide us through the process. They were responsive, professional and caring. When needed they escalated issues and helped us achieve the best possible outcome. Caroline and her staff will be there for you when it matters the most!

Ji
Review №4

Caroline is the most helpful and friendly insurance agent we have ever known. We moved our auto and house policies over and will save over $200 per month for even better coverage.

Da
Review №5

I moved our business insurance for my organization to Caroline Pistole State Farm Insurance. I am more than pleased with my decision as it has exceeded all expectations. Her staff is extremely helpful, professional, and friendly. They go above and beyond to ensure that all questions are answered, and that my business is properly insured. When I came in for a policy review, they gave me a wonderful gift. I would highly recommend their office to anyone in the area!

Fr
Review №6

Im writing to say how pleased I am for choosing State Farm for my auto insurance. Lori Monzi has provided excellent service and is always available for any questions that I have. I dont like changing insurance companies often, so I am delighted with what I expect to be a long term relationship with State Farm. On a side note, I am pleased to have had the opportunity to get a State Card credit card.Thanks for meeting my insurance needs.

Ap
Review №7

I’ve had the best experience with Kasey Miller and the team at State Farm. With their help, I transitioned my car insurance to State Farm easily and seamlessly. Later, I needed their help to add my daughter to my policy as she got her license. I felt so comfortable with that process because Kasey, Janice, and everyone in the office who I consulted took the time to answer all of my questions. The app is also extremely helpful. I couldn’t be more pleased with this team!

Zs
Review №8

Been a loyal customer for 15 years!! Love the quality service from this agency. Her team is beyond fantastic, catering to your individual needs!! If you are looking for good rates and customer service please contact them!

Cl
Review №9

Cindi has been helping me with my auto and renters insurance policies, and I cant speak highly enough of her. Shes professional, responds almost immediately to my emails, and has reached out with ideas of how I can save money on my policies. I would recommend Cindi and this State Farm office to anyone who needs a policy.

Ma
Review №10

My agent, Lori Monzi, is always helpful and professional. She took the time to make sure I had the best coverage at the best price for me. Highly recommend.

Ja
Review №11

The staff at Caroline Pistole’s office is outstanding!! They are very knowledgeable and and took the time to sit down with me and explain all my coverages on all my policies! They are always polite and helpful! Whenever I need something they get it to me right away! I am very happy I chose Caroline Pistole for my agent!

M
Review №12

If you’re looking for the best State Farm team, you’ve found it! Caroline is so knowledgeable. The office has so much experience. So many delightful associates. Couldn’t be happier!

Ja
Review №13

Kasey has been such a pleasure to work with. Always so friendly and helpful! I really appreciate the time she’s spent explaining our policies and the benefits of different coverage.

Sh
Review №14

Lori Monzi is an exceptional State Farm Agent. Knowledgeable, prompt with quotes and follow up phone calls. A pleasure to work with!

Ma
Review №15

Great team that offers great service for all your insurance needs! Lori makes being a policy holder here so easy.

Su
Review №16

Sherry, the administrative assistant is so helpful in answering questions & helps make the entire process easy & smooth! I highly recommend!

J
Review №17

State Farm has always been very helpful. The agents and Sherry the Administrative Assistant at the Caroline Pistole - State Farm in Franklin, Tennessee location have always been pleasant, friendly, and helpful!

Jo
Review №18

Got a quote on life insurance for myself. Cindi was super helpful, knowledgeable and walked me thru the whole process! I am now a proud owner of life insurance! Haha. Seriously they are great. Excellent and knowledgeable customer service! Highly recommend!

Sc
Review №19

Cannot say enough about my experience right to the extremely pleasant welcome from the receptionist!! Top notch!!

Su
Review №20

I called in to get a quote for homeowners insurance and was transferred to Cindy Smith who works with Caroline Pistole. She was fantastic!!! Not only did she answer all of my questions, but she immediately got to work on a quote, emailed it to me, called me back and even called my mortgage broker to make sure he had all paperwork necessary, etc. Then she proceeded to tell me that since I have multiple cars with State Farm insurance that I will get a larger discount on that rate (as opposed to the discount I receive for renters insurance) and Ill be getting a large discount on my homeowners insurance because I have multiple cars. The whole experience was stress free and pleasurable. I highly recommend Cindy Smith and Caroline Pistoles State Farm agency in general. :-)

Ma
Review №21

I LOVE my State Farm agent Linda at Carolines office. Shes knowledgeable,funny and fabulous at her job. I recommend this office to anyone who needs all type of insurance. Their whole staff is amazing. Mary is awesome. Love this office. Cant live without Linda!!!!

Lo
Review №22

Great place. Excellent and friendly staff.

La
Review №23

I love CPSF! They have never disappointed me!

Do
Review №24

The administrative assistant is courteous, friendly & very helpful in answering questions

Jo
Review №25

I am a business owner and homeowner and I insure with this team because they are friendly, efficient, and know their business. 11 years.

Ma
Review №26

The people at Caroline Pistole-State Farm Insurance Agency are always friendly, helpful, and knowledgeable. It never seems to bother them when I call for help with payments or questions. I really enjoy working with them.

VE
Review №27

We use Caroline Pistoles State Farm Office and we are very pleased with Caroline and her staff. The company that I work for has several Personal, Business and Auto Policies with her office. Every time I call I receive excellent customer service and professionalism.

Mi
Review №28

I use Caroline to insure everything from my car to my house to my fiances ring. Easy to work with, personal and caring. I recommend!

Br
Review №29

Ive been with Caroline for more than 10 years. Her entire team has always been a joy to work with. If you want friendly, reliable service from experienced professionals, there is no better choice!

Ti
Review №30

I recently had a claim on my new truck and called Kasey for help. Within 20 minutes I had an appointment with the body shop. She made a moment when I was angry and frustrated such a pleasurable experience!

Da
Review №31

I was threatened for driving through a parking lot where your State Farm Insurance business is located for picking up my son today. This is a retail building with several bussinesses. I did not park.

Gr
Review №32

I have been a client of Caroline and her team for many years. The service I have received across several different claims has been outstanding.

Ja
Review №33

Caroline Pistole State has been awesome to work with! The are very attentive and have always taken great care of me. I appreciate their hard work and dedication. Patrick and Ela are two of the superstars in the office. I can understand why State Farm has been #1 in car insurance since 1942 when I work with Carolines office. State Farm has taken care of all of my insruance needs, auto, home, and life insurance.

Sh
Review №34

Sherry Prescott is amazing, kind and very helpful!!!

Jo
Review №35

Very friendly and knowledgeable staff.

Ke
Review №36

Sweet receptionist - knowledgeable and helpful staff

Li
Review №37

We have 9 policies with Carolines State Farm office. Caroline, Ella, Mary and all her staff are very knowledgeable and are always helpful.

Ke
Review №38

Always treated like family!

Information
9 Photos
38 Comments
4.9 Rating
  • Address:4115 Mallory Ln #100, Franklin, TN 37067, United States
  • Site:http://carolinepistole.com/?cmpid=ctjb_blm_0001
  • Phone:+1 615-550-0055
Categories
  • Auto insurance agency
  • Insurance agency
  • Home insurance agency
  • Life insurance agency
  • Renter's insurance agency
Working hours
  • Monday:9am–5pm
  • Tuesday:9am–5pm
  • Wednesday:9am–5pm
  • Thursday:9am–5pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:9am–5pm
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