I love all the staff at my local Jiffy Lube!! I drive a sprinter van which is the vehicle they service. They are always fast, friendly, fun, and go above and beyond for me. They change light bulbs for me at no charge cause I brought my own bulbs and they had to climb on my roof to change them. They always give me a bigger discount then the coupon I find or have as well. Just love them and I’m going to start taking my personal vehicle to them.

These guys were awesome! They listened to my requests and spoke with me about any other concerns they had. They even printed out all the information I needed relating to check engine codes. I appreciate them not trying to screw me over like most places would do.

The 3 young guys that helped me were quick, Knowledgeable and fast! The cost is only thing that threw me off! They had good wit and laughed with me like they knew me and made meFeel very comfortable!!! Kalen was amazing

The staff was very welcoming. The guy in charge was quick yet very friendly. There were all together 5 cars in front of me and I was still in and out in less than an hour. Couldnt have been more satisfied. I was a first time costumer and ill definitely be returning in the future.

Fast and professional service. The entire staff took part in some aspect of the service which made it a quick experience. The knowledge of my specific vehicle was impressive. I could tell each person was skilled in their role. Great job!

I’ve used Jiffy Lube before, but it was my first time at this location. Even though they had plenty of customers on a Friday around lunch, they still managed to get things done in a timely manner. I was impressed by the service from the managers and the employees.No one enjoys having to take time and dish out money to get an oil change for their car, but the staff here almost made it fun. And the price was manageable. They answered any and all questions and left me smiling when it was all done. I recommend them every time you need an oil change!

Awesome service! We were out of town, and needed a oil change since I was a essential worker Mohammed was gracious enough too tell us we get 50% off!Amazing and fast service. 10/10

Josh & staff were friendly, courteous & on time to assist us in our vehicle emergency (replaced our air conditioning belt that broke causing our steering wheel to lock). We had to have our vehicle towed. We wanted to thank the amazing staff at Jiffy Lube! We appreciate you!!!

Services completed in timely manner. Excellent customer service. Explained things in great detail. Not a ripoff like some car shops.

Great service. Fast and efficient. Ron went above and beyond and actually drove to another store for parts. Highly recommend this store.

Pulled in for an oil change. Was quoted $79.95 for a full synthetic change. During change I was told air filter needed replaced. They said they had a $10 off special so my filter would only be $15. After service was completed I was billed $134. I guess Jiffy Lube uses a different math system than I use. I wont be back

My wife has been an essential healthcare worker throughout the WHOLE pandemic putting her health at risk for the benefit of others. She was excited to see that this Jiffy Lube was offering a 50% discount to essential workers. However, when she asked for the discount, they were very unprofessional and not willing to help someone who has constantly been helping others. Never going back.

They were able to give me a coupon I didn’t have. They’re nice and professional. Got the job done quick and great!

These guys were awesome! They explained everything that needed to be done and why. Gave me a list of things that need to be done soon...and explained why. No pressure to do anything I didnt need done right now...just the information I needed for reference. I will DEFINITELY be back!

It doesn’t get more convenient than this place. Pull up, get straight into line and wait your turn. The actual oil change itself took less than 10 minutes and I never had to get out of my car. The staff here are super friendly and always explain everything without any signs of being hurried or annoyed. I’ll be going here for oil changes as long as I’m living in Fort Wayne.

JENNIFER was GREAT and WILL was EXCEPTIONAL!! I appreciate you BOTH!! Thank you for your TIME...thank you for your SERVICE!! In need of service..I will definitely return! God BLESS!!

Traveling from out of town. I went in to have my fluids topped off. The engine smelled hit, like it was burning oil, and I had check engine lights flashing. They topped off fluids, about a quart low on oil. One staff was sharing jokes with my teenage son! Great staff!

Ronald did a great job today fixing my car, Oil change, brakes, rotors, calipersall done with a smile on my face

What a happy first experience! I originally stopped at this location to get air in my low tires, but then I also happen to need an oil change and was able to catch them before they closed. Mr. Mays greeted me with a very amusing and kind personality that had me laughing, and the rest of the staff kept that same energy! Service was prompt, prices great, and they even cleaned my windows. I’ll definitely be back! Thank you for the amazing experience with my unexpected stop!

The guys here were great to work with! Definitely will be back!

Probably the best experience I’ve ever had getting my oil changed. The staff was very pleasant and thorough, without making me feel pressured about anything. I’d highly recommend this Jiffy Lube to anyone and everyone!

Kalan was awesome great customer service and did a great job cleaning my headlight jiffy lube on coldwater is the real deal thanks again kalan and the crew

I was told to go here from a friend for oil changes and he was right. He said you will enjoy it. Jiffy Lube team are top performers with their communication from up top under your hood down into bay 1 or bay 2 so person down in bay pit knows whats going on up top. Leave your window down to hear their skills. They dont try to sell you a bunch of extra services either. They check alot of items on your vehicle. Their manager, team leader, mechanic, pits crew were all super friendly and honest. I will not go anywhere else. This place is well managed. They believe in the old saying communication is key to success. Try them you will be very pleased. Prices are very reasonable too, much less than dealership.

Great service! They got us in and out in a timely fashion and were very professional.

3/28/2021 They did a good job getting us in and out in a timely manner. Only downside hard to hear inside with all the work going on. Maybe have someone near the customer to help give directions. However, overall very professional and job well done. Very thorough.6/2/2021 This time I could here them, but then the only customer in the place at the time. Very friendly people. Know their stuff.

All the guys did a great job. They were speedy and courteous.I would definitely recommend Jiffy Lube and cold water and Colosseum

They where so busy but that didnt stop them giving top notch service. Excellent work guys and girls. Thank you

ABSOLUTELY WITHOUT A DOUBT AMAZING people working there. They really got it going on there. Great job ABSOLUTELY recommending them to ppl

I always service my car at Walmart. Never again this will be my go to place. The guy that helped me was so nice and was so helpful. Overall experience was great.

Fantastic service and great people keep up the good work.

They polished my headlights and removed oxidation, so my vehicle is safer driving at night. It made a big difference!

Miles, Eric, Jessie, and the other folks that assisted me were friendly and quick!

Great customer service, on time, had me in and out between the quoted time. I trust jiffy lube more than most places in fort Wayne to do what I need and do it professionally

Customer service during my oil change was great! However, when I left Jiffy Lube, went home, and then went to leave for work an hour later, the “oil drain” fell off of my Jeep in the driveway and was broken in half (only half of the oil drain was present, and was apparently missing the bolt to hold it in place). This is not how it was when I arrived to get my oil changed that morning. I went back to Jiffy Lube after work and had to convince them I’d like the part replaced. The manager said he’d order the part, but made me feel like a huge inconvenience for coming back (I promise I was SUPER nice & understanding!) which was disappointing. He said it could be weeks or months until it arrives and he has no clue when it would be replaced. I totally get things happen, I just wish this would have been handled differently. Unfortunately, I will not come back here for future maintenance, nor recommend. :(

Was helped by Mohamed (sp), very professional and courteous, as was everyone else I interacted with. Felt a bit bad because I showed up about 30 mins before closing time, but they were very quick (like 15 mins or so), and didnt push a bunch of extras on me when I let them know that I was on a bit of a budget. Overall would definitely recommend.

Stopped for a quick oil change it was a very hot day Ron and Kaalan made it fast and pleasant they were extremely professional even though it was a very hot day the weight was not very long and they were very pleasant to deal with highly recommend

It was fast but my car started asking for an oil change four days after getting it serviced. Small businesses need to be on point if they want to keep business. Bell tire is always on point & I usually go to them but I was in a rush to get it done.

I was in and out in 30 minutes and they were very courteous and professional and I was told up front the cost and I would highly recommend them to all my friends.

Customer service is UNMATCHED! I was having a horrible start to the day waking up to a flat but the customer service I received changed my whole mood. Every employee seemed happy to be working. I ended up buying 2 tires and they did a free tire rotation for me, all without me leaving my vehicle. It was the first time ever I was okay and glad to be getting my car fixed lbs. will be back for sure!

The manager demeans his staff constantly in front of customers. He is not professional at all.

I was very pleased with my service. I especially liked that every detail was explained thoroughly to me before it was done. I will definitely return to this Jiffy Lube.

I called around in search of an oil change and my 3rd call was here. Everyone beforehand was either smug or just rude. Jonathan right off the bat was helpful and answered my questions with no aggravation in his voice. I arrived and he got me in right away after a funny conversation and a couple laughs. Good times. On top of all that the price couldnt be beat. Got me in and out in about a half hour. People have no idea how first impressions over the phone can affect ones choice in choosing where to take your business and money. Thanks Jonathan. 😉

Stopped in due to unexpected oil leak with long drive ahead. Charles M. and William K. quickly assessed fluid levels, noted frame oil, listed possible causes, and recommendations. Very pleased! Thank you!

I am not impressed with the service I received at this location today.I scheduled an appointment for 10AM this morning and dropped my car off to have 4 new tires mounted, air removed from the break lines, and an oil change.When I dropped my car off I was met by a guy who was friendly enough but obviously new. literally every question I asked required him running into the building to ask the manager. After nearly 30 minutes of this I walked in and spoke with the manager myself.When all my questions were answered I left and told that my car would be ready in about an hour. I left the property and came back around an hour and a half later only to be told that it would be another hour to hour and a half before they complete my vehicle.At this point it was nearly noon. I got a ride back home and started driving back at nearly 2PM only to be told by the mechanic that he just took my car in and it would be another hour and a half.In the end I had a 10AM appointment that was supposed to be finished at 11AM. I didnt drive my car off the lot until 3PM. The manager did offer me $50 off my service for the trouble but I would have gladly paid double the price to have my day back.It was my first trip to this store. I wont be back.****EDIT - I have sent my contact information to the owner for follow up regarding this service issue over 2 weeks ago. I have not heard from the owner to date, seems Jiffy Lube is just giving lip service to save face online.

Quick and easy brake change. Thanks team!

DONT TAKE UR CAR for ANYTHING.NOT EVEN A OIL CHANGE THEY DONT KNOW ANYTHING ABOUT CARE OF A VEHICLE. I TOOK MY 1997 FORD RANGER XLT PICK-UP FOR A RADIATOR FLUSH AND THEN I GOT IT BACK TO MY HOUSE AND THEN I LOOKED AT IT AFTER IT COOLED DOWN AND FOUND OUT THAT THEY DIDNT DO ANYTHING RIGHT. THEY DRAINED IT AND THEN THEY NEVER PUT ANYTHING BACK IN MY RADIATOR, WHICH I AM SURPRISED THAT I DIDNT BLOW IT UP .

Sammi. All I gotta say is, this young lady knows what shes doing. She knows how to treat and inform customers. Hardworker and been here for years.Seeing the same faces is important. That personalized service means everything. She is so informative, she told me so much in the 30 seconds I spoke with her.Thank you Sammi.

Service was excellent and quick the employees were very friendly!$

Did the job, but nothing else. Did not reset the oil change message, and genuinely seemed mad about doing the job.

Excellent service had a great time with the guys..I was well taken care of will return for every oil change in the future

Everyone is super nice and professional. Changed my turn signal light and oil. Definitely going to keep coming back!

Each person that I was introduced to was very professional. They made sure that all my fluids were topped off and tire pressure was good. Showed me the air filter and gave me the choice to change it or keep it. I recommend them to anyone.

When they say they don’t open until 8 they mean that. Being they don’t take appointments and I needed to be first cause I was heading out of town I arrived at 730am. I get 730 was early but what about 755 lol anywho the guy that greeted me was very informative. My issue was I came here for a ten minute oil change that took fourth minutes because they decided to use a new person. I should’ve been giving the choice as they advertise for their quick service! A car came in ten minutes after me and left ten minutes before me!

The workers were really nice and very understanding that i had no idea what anything meant and explained everything perfectly. Only thing i didnt like was that i was not told what the pricing would be.

Man my guy Dillon and his guys did my truck GI right. he has not run like this since I first got him. I love my truck. I dont just let any one work on it. but do to health problems. I had to go out my comfort zone...... Dillon did NOT disappoint I definitely will be back as long as he is there!!!!!!!!!!

Complete joke. They have no idea on what they are doing.

I dont think I have ever been somewhere or purchased something from a company, in my entire life, that works as hard as Jiffy Lube does to scam their customers. Theres no question I will never go to another Jiffy Lube for as long as I live. Completely unprofessional, lie to you over the phone, takes 10x as long as they quote you and you spend the entire time their fending off their endless list of minor fixes they want to upcharge you with. Horrible horrible business practices.

Shayla & the manager on duty made it timely and sufficient to my needs. Very friendly and suggested helpful tips even when I said no to products.

Great service (even during covid in the winter)! My technician was Branden and he did a great job with my oil change. He was very polite and knowledgeable and the service was quick.I appreciated that they were honest and didn’t push me to buy unnecessary add-ons or upgrades. The pricing was reasonable. I’ll be going back.

Very friendly; courteous and knowledgeable— will go back for tire rotation soon!

12/10 would recommend. They were fast and professional and made it a quick easy experience. The manager and the whole team are just A1. Highly recommend

I have been to this location many times, and they have always done an outstanding job. Very friendly and professional, even near the end of the work day. A special mention to Kalan who made me feel welcome from the moment I drove up until I left. Typhani could very well have saved my life by going the extra mile to fix my underinflated tire. Makes me not want to put off my next oil change like I always do. :) Highly recommend

Fast service; very polite.

Super friendly staff...made my choices VERY clear and explained options. Was able to stay in my car the entire oil change?! This was brand new to me and in my opinion a genius idea for so many reasons.

Crew is friendly, professional and efficient. I appreciate that they knew special needs of a hybrid vehicle.

They were fast and friendly. I have been there twice now, and each time has been a good experience.

Great service and the people were very nice.

Kahn did a great job, thanks.

Very professional and friendly. Did what they said they would do in a very timely manner. The world needs more people like you. Thanks

Excellent customer service and the guy fixed several minor issues i was having at a reasonable cost

They did a nice job in a jiffy!

Very brief and nice service!

They did a fine job.

Service was excellent, however I gave the lady i paid with a$10 off coupon and she gave me my total with coupon and then still charged my card the full amount, there is no receipt to sign just the paper receipt they give you of work completed so I didnt notice until I got home. So that was disappointing!

Come see Chuck, great people!

Quick service, friendly techs, discounts usually available for add-on services (ie: got Aquapel applied cheaper than I couldve purchased and applied on my own).

Caleb and the rest of the crew are great. They are all enthusiastic, friendly, hard working people👍

Not sure why it’s called “jiffy” lube. Service was super slow, employees were taking smoke/vape breaks during oil changes. Would not recommend this service to anyone. Very expensive.

Excellent customer service! All the tech very friendly and helpful. I will be back!!

Pleasant and accommodating staff.

Always high quality service and friendly, professional staff. The best in the Fort!💜

Only real drawback was that I didn’t know the price until after the service was provided. If I hadn’t already expected it to be expensive, I’d have become extremely angry with the cost.

Great customer service!

Great honest service!!!! Worker go at a great speed and are very friendly!!!

The staff at Jiffy Lube located on the corner of coliseum and coldwater rd are absolutely amazing!! Very kind and the service was speedy!!!

They were quick and great quality of work.

Kalan and his team were very efficient and did a wonderful job! I will be coming back again and again. I have been coming to this location for a while but hadn’t been recently! He remembered who I was and took care of my cars needs! Greatly recommended and will continue to return to this location! Great job to Kalan and his team!

Received a coupon for frontline worker discount and forgot my badge. Chuck made sure to accommodate regardless and with a smile. Work was quick and efficient, will definitely return.

I pointed out that I was hearing noises on my vehicle (one of which I just got) & they said they would take care of it. They did absolutely nothing . I guess they performed a basic test but everything I said I was actually there for was ignored. So

Very friendly people. They were quick and professional.

Your crew/team was very professional, service was great

My man Kalan got me right everytime I had to come here! REAL MVP!

Only two stalls and I had to wait almost an hour to complete service. I usually use a different company and was very surprised they didnt put the key in a metal box that would prevent the car from starting during servicing. Otherwise, pleased with service.

Friendly and fast and I dont have to leave the comfort of my jeep and Netflix!

Went in for an oil change and tire rotation. The staff was trying to get me for every penny! First the associate told me I may need a replacement air filter in the cabin, but didnt know that my car did not have one. Only after he tried and tried to locate it via the glove box and was told by a senior associate that it didnt have one. Then I was told that I had a nail in one of the tires and it couldnt be repaired and I would need a new tire. I thought to wait due to my suspensions. Took the car to my dealer and guess what? No nail and no leaks. The dealer checked the tire that was noted on the receipt from JL and even checked both tires up front.I will never ever go to JL again. This is a fleet car so I will also tell my peers.

Jon and Tifinay were great!

Did a great job! Ill be back.

Amazing service! Friendly and Prompt. They actually listened to what I said and were amazing on educating me with recommendations. They didn’t pressure me into any purchases, but gave me the information needed to make the best decisions on products for my Jeep. Chuck and Ron went above and beyond to make sure our visit was the best! World class customer service!Thank you so much! —Danielle Heath

Fast and Friendly service... Free refills for the next 3000 miles.

Came in for oil change and found a cracked belt and a coolant problem. They cut me a deal and helped me to get in and out as fast as possible. Very friendly