Terrible with a capital T from start to finish. I needed a simple oil change and it was a disaster. My car is less than a year old and it requires synthetic blend oil which they offe on their services menu, but they insisted that I had to have a high mileage oil change which is more expensive of course. I asked multiple employees there why they required this and no one could give me an answer. I told them to go ahead and they told me it would be 20 to 30 minutes. 45 minutes later Im sitting there waiting and I look out the window to see one of the employees under my hood turning a wrench. All they were supposed to do was change the oil and the oil filter, nothing more there was absolutely no reason for them to be tinkering with anything else so I called an employee aside to ask what the guy under my hood was doing and he said that their service includes several other things. I wasnt informed of this when I agreed to do the oil change and I didnt want or need any of it so I told him to have the employee stop and finish up with my car. I got in my car and drove about 20 minutes, blowing black smoke the whole way. I know a little bit isnt uncommon after an oil change sometimes but once I stopped and got out of the car I looked under the hood and it looks like they gave everything under my hood and oil bath. There was so much oil even after that period of driving it was dripping down and pooling up on the concrete which Ive included pictures of.

Terrible servive! They put my bad tires back on my car and threw away my decent used tires.. I will never use their service again! Theyre customer service was not willing to help neither.. terrible all the way around!

Understaffed and poorly set up. Like the rest of Walmart, it’s set up to deliver maximum profit to the people at the top not to support their employees providing quality service to the customers.I called and was told I didn’t need an appointment to come on down. After waiting for 30 minutes just to talk to someone, the man in front of me was told it would be an hour before they got to his car. The lady behind me left and went to another Walmart location. I contacted Walmart On their website. I never got a response but got a survey five days later asking me how they handled the complaint. 😒I looked at other Walmart locations but the reviews were all filled with the same issues. I remembered I had gone to Mack Smith tire for a plug in my tire A year or so ago and they were very affordable, fast and friendly. I checked and they were almost the same cost as Walmart for two new tires and they were better tires. I was in and out in 30 minutes, The same amount of time I spent waiting in line at Walmart. They even cleaned my wheels and switched the positions of my tires for me. I highly recommend trying them instead of Walmart!

The manager at the automotive center here is a con artist. If you are swindled into buying the road hazard warranty on your tires, he will just make up a reason not to honor it. I had to get two new tires in the spring and he said they weren’t covered because I needed an alignment. I went and had one done that week. Now it’s the fall & I need two new front tires, but those aren’t covered either because I need “another alignment.” GO ANYWHERE BUT HERE.

I had a slow leak in one of my tires, decided to call when I got off work at 4:30 and ask if they could fit me in to check it out at 5 (30 minute commute from my job to the auto care center)...they put me on hold for 10 minutes without ever asking what I was calling about. I hung up and called back and was put on hold again this time for 22 minutes. I stayed on the phone just for fun as I walked into the store to see one customer sitting in the lobby and a girl doing nothing at the register. I said are y’all really busy? I’ve been on hold for the past 30 minutes... the girl apologized and played dumb acting like she never heard the phone ring and it wasn’t showing anyone on hold. She told me to pull around to the tire garage and someone would come out and help me get it taken care of. I pulled my car up to the entrance and waited for about 20 minutes as multiple employees passed by me with my window rolled down without even acknowledging my existence- much less asking what I could be helped with. I called Tire Discounters right across the street, they answered the phone immediately and put me on a brief 2 minute hold then promptly assisted me and told me they could get me in right away and get it taken care of. This was a laughable experience with wal mart. Not only my worst experience with an auto company to date, but possibly my worst experience with any company in any capacity, ever. Go elsewhere.

Great bunch of guys! Blew a tire on I75 went in there for a new tire. Got fast and friendly service to get me home. Thank You!

Wish I had read the reviews prior to coming to auto center in the first place. I came in in hopes of purchasing a new tire, the technician told me I might not need a new tire just a patch being the tread was still good. So, I waited two hours and was called for payment of a patch for 10$. I know great deal right... After four days of my car sitting I run to the store only to see my tire sensor light on; its been cold so I pass it off as weather deflation and add the correct amount of air. Two days later same thing which is why I brought it in the first place. Once again I return and show receipt of recent service only to be told maybe you have another nail in it. Sounds like to much of a coincidence for a patch thats supposed to last a year for a simple nail. So Im thinking either they did nothing to actually repair my tire just to have me spend more money when all I wanted was a new tire from jump. Far from a mechanic but I know enough about basic maintenance to take care of my only means of transportation to know a con when I hear one😕😖😡.. .

The service gets worse and worse every time. A simple oil change to just get the car dropped off and keys in their hands is now well over 30 minutes, again, not including any of the time spent waiting for your car to get serviced, which has spiraled into a 2-4 hour wait. There is no service with a smile, just a bunch of confused-looking employees stumbling around trying their hardest to ignore waiting customers who just want to drop their car and keys off to attend to other duties while waiting out the 2-4 hour servoce wait.I will never spend another cent with these clowns, an absolute joke of a service center!

We arrived at 3:30pm for just a simple oil change and left at 6:30pm! There were 5 others complaining about the same thing. We had also asked about having something checked out with our heat not working.....the 2 men we were talking to had no idea what we were talking about. It was as if they had never worked on a car before. I think the only requirement to work at the walmart auto center is able to change a tire, find the dipstick and breathing. Youre better off going to a dealership or a place that actually knows cars and wont take 3 hours for AN OIL CHANGE!!

They did a great job on installing my new four wheeler tires on the old rims!! They will not take the wheels off the four wheeler due to insurance reasons so if you go to get atv tires put on, take the wheels off your atv before you go. I can not remember the two guys names that did the work but they did a great job. Thanks again!!

This was my second visit after car sitting on same tire they repaired for four days only to have sensor engaged on traveling. An hour of sitting and the technician never wrote me a ticket. So now Im at Express Oil Change and 10 minutes later I know the problem, and what they can do to fix it...

Okay I came out of Lowes and discovered I had a flat tire so I used my tire inflator that takes forever to inflate a completely flat tire. So while I was waiting for my tire to inflate I called Walmart auto to see how long it might take. I was put on hold. It took about 10 minutes to inflate. I went across street to fast food place to grab a snack and a drink that took about 10 minutes as well. The whole time I was still on hold. Drove to Wal-Mart when I went in the Auto center there were two people buying batteries ahead of me why it took so long to ring them up I have no idea but I stood in line for good 10 minutes still on hold. when I finally got to the front of the line and asking about having a flat tire repaired she told me I had to go out and talk to one of the people in the service Bay. That took another 10 minutes. it would have taken much longer if I had not just flat-out yelled at the guys if I could get some service there was literally three people working out there and only one of them was working the other two were chatting. So after I got their attention I was told there were a couple people ahead of me and it will probably take at least an hour and a half. I would have actually left and now my tire is completely flat again can being a holiday there is really nowhere else to go. I told him to go ahead and fix it. Now an hour and a half later my car hasnt even been moved. This place is ridiculous. I can just not see myself ever coming back into Walmart for anything they have terrible service understaffed. My phone went dead while I was writing the review so I was on hold for over an hour and a half before my phone died. The guy then came back to me about 7:30 and said that they couldnt fix it that it was my TPS sensor and it was making my valve stem leak and said it was all one unit and he couldnt fix it I would have to take it to Subaru or something. I guess this idiot totally forgot that I told him when I got there that I had just had a valve stem replaced at a Walmart in Kansas. So long story short the idiot lied to me telling me he couldnt fix it it was all one piece. I went to Costco the next day they fixed it for 10 bucks took them about 15 minutes.

Just thought id share this for anyone going here for tire service. I arrived roughly 8:15 to get 4 tired mounted and balanced, easily an hour job. It took 4 and a half hours to get it finished. I could understand if they were busy but there was only 1 car in the bay in front of me and a plenty of people working on oil changes. I tried to talk to the manager of the tire center but that fell through. Very disappointed. Very unlikely ill be returning. Feel free to email for more information.

Pulled in at 11:00 AM for a tire rotation and balance and an oil change and was told there was only 1 car ahead of us and that it wouldnt take long. At 1:30 our truck is still not finished. I would HIGHLY recommend using a different facility for any automotive needs!

They have great prices here but they’re staffing it absolutely horrible!! I needed wheels put on my tires and that’s all I need and they tell me that they aren’t able to take in any more people for the day. Even though I called 30 mins in advance and they told me to come even though it was late in the day. I understand keeping people on staff is hard but basically turning people alway 2 hours before you close is ridiculous.

Horrible experience!! They sent my husband out the door to take the paperwork to the mechanic himself, then when they were done changing our 1 tire after 2 hours the guy did doughnuts in our van before bringing it to him

The gentleman that worked on my ford focus replacement of battery his name was Bobby he is a great person very friendly explained everything that he had to do to do the job. A lot of stuff had to be taken apart to get the battery in. Walmart has a winner with him

Arrived 2 hours before they closed and was informed I couldnt get two tires installed as they were booked up. I asked what if I took one wheel off and carried it in could I buy one tire and get it installed in that time. Much to my surprise I was turned away and had to go somewhere else to get my work done. I guess next time I should be 4 or 5 hours early to get to work done. But in their defense I had work done there about 6 months ago and it took them 6 and 1/2 hours to put on two tires so Im sure theyre way too busy to be able to work on anyones car. If I were you looking for servers I would go to somewhere that had professional staff. Sometimes the brst price isnt the best way out you get what you pay for.

We waited and hour and a half, never got a call that our car was ready. Ended up going to check and it had been ready, no one was there to help or check us out. I physically went behind the counter and got my keys and paperwork and went to the front registers to pay and leave. Then my husband looks and they ruined our air filter by spraying in take cleaner on the foam. And they were supposed to put a new one in to begin with and even charged us for a new one! Never again will I go back!

Had to shop for a while but we got our oil change and was happy with the results!😁

Good work, but my God they are slow as Christmas

Apparently it takes 4 hours to do a simple tire rotation. Dropped off my car and there was only one car in front of me. Terrible service.

Friendly staff, competitive prices

Got tires...didnt get the call about being ready for pickup though. Good service.

Expect to wait a while but they do a good job and its affordable. Just be patient with them

Went to get my oil change and only had one car in front of mine so I figured it wouldn’t take long, but that wasn’t the case. I gave them about an hour and a half while I went to eat and when I got back they still didn’t have it done. It sat there with the hood up for about 30 minutes with nobody even near it.

Dont do it. Just go somewhere else.

Ive been to this Walmart 3timesto get an oil change and turned away every time! Need to change the closing time til 3pm cause if your not there by then you are not going to get helped!

2nd customer of the day still had to wait 2 1/2 hours on an oil change. They are sadly understaffed.

Closed at 5 when they are open till 7.

Takes too long... 2hrs for a oil change

Knowledgeable and fast.was in and out.

Waited for 20 minutes for an employee to show up. Called the store to make sure auto center was open and they were. Checked again for an employee before deciding to leave.

Worst customer service ever!!!

Did more than expected without adding cost 5 *

They get it done in their time

I wouldn’t recommend this place to my enemy. They take forever to do anything. They put the wheel waits on the outside of my aluminum wheels. Not worth it!!

Help me out a lot