Happy. Very nice staff and doctors. Clean and fresh. Everyone was very professional. Covid standards were in place. Waiting room had coffee and water. Restroom on site. All vet service are available.

Dr. Levine and his staff are five stars all the way!When Duke came in with a vomiting issue, they ran every test possible (at my request) and gave him the proper treatment he needed to recover.We are very thankful for Dr. Levine and his team they are incredible!

Dr. Jonathan Levine and his staff practically saved my little boy Talon. He is still under their care as we speak, but I would not have it any other way. I am so appreciative. The wait may be long and tiring, but so far worth it. I would recommend this place 100%. Thank you all at BluePearl in Fort Myers off Daniels for truly loving our fur babies and other species that may come in and out of your practice. I am thankful. - Marie May

My dog was having spine issues and we could not find a place open in our area (Sarasota) that had an MRI. I called Blue Pearl Ft. Myers, and told them my situation. They let me know there machine was up and running and to come in. I told them I was coming from Sarasota and my eta. My wife and I with our injured dog drove 1.5 hours south just to be told there machine is not on and the do not do scans on Sunday! Three hours wasted while our dog is in severe pain in the back seat. This is just another chain emergency vet that has no care or compassion. Please avoid if possible. Terrible communication and lack of credibility. If they say we don’t have record of your visit in the comments, it is because we communicated only on the phone. It will just be another way they try and justify this review. Be warned.

I had a great experience with Dr. Heintz and the whole staff. My 7 yo lab had a seizure a day earlier. Then she started vomiting on an hourly basis and was getting worse throughout the night, whimpering and throwing up blood. I took her in at 3 AM, and she was seen immediately. The doctor and the rest of the staff could not have been nicer. She got great treatment and medications. We have been home for two days, and she has not vomited or seized again. I didn’t think the price was unreasonable for a fully staffed animal ER that evaluated the dog at 3 AM. I feel so lucky to have this night ER in Ft. Myers.

Geo is my Geoffrey cub. Breed and born in the USA. On Dec. 21 2020 he fell from his cat tree and landed on his head knocking him unconscious for ten minutes. I was 20 mins. from Blue Pearl but made it in 15. As I arrived a front desk assistant came to the door and I handed over Geoto her and explained as much as possible in a short second. She wasted no time in getting Geo back to the doctor. She came back with paper work to fill out. A technician came to speak to me about how Geo was doing and treatment options. I spook with the doctor and he was clear and understanding in what he told me.I chose to have Geo stay the night as they would probably do better then I could. The first estimate was some what explosive so we worked on all my options. The staff was very helpful and kind. After settling with an overnight stay I was given a price and agreed to it. 12 hours later I went to pick up Geo and he was better, a lot better. After an IV and a 40% oxygen box he looked better. Then to my surprise the front desk assistant ask me for my credit card. At first I thought here we go with a price increase. But I was wrong and she told me that I had a refund! I told her that I was a little surprised at their honesty. They could have charged me what we agreed on but they are an honest Emergency Animal Hospital. Obviously! I highly recommend Blue Pearl to anyone in need of a professional Vet/Animal Hospital . I am so grateful that they took such great care of Geo. Its been 48 hour since his fall and hes almost back to full throttle. I love him so much. Thank you all at Blue Pearl for your caring of animals and all your professionalism.Mark Bentley

Tried to scam us for more money than required for the procedure. Wanted to keep our dog for 2 nights when all it required was an out patient lavage procedure. The Dr. asked us if we were in it to win it for $7K!! Ridiculous. Had to sign a AMA form. Our baby is fine. They are competent was not happy with the pressure!!!!! Made for a very bad experience.

Absolutely the worst. Brought my cat Kelly in for an emergency and was given the run around. I was told by the staff that if I didn’t like it, I can take my cat somewhere else. When I became angry at the callousness of that statement, one of the techs came out to my car. She thought she would put me in my place and she proceeded to argue with me in the parking lot. Then I was told by the so-called “doctor” that my cat needed to be euthanized. I signed the AMA (against medical advice) form and took my Kelly out of there. I got an appointment with South Gate Vet (Dr. Ole is absolutely wonderful and compassionate) and she was given two injections. Kelly is doing so much better now, thank God. DO NOT take your pet to Blue Pearl. They’re overpriced and barbaric. Like many others, if I could give negative stars I would.

This place was a god send. Our puppy had decided to jump from the car window going 60mph. They heard about our financial situation and ensured he was still seen immediately. They gave us the prescription so we could fill it when we had money, and allowed us to save our money for home care. Thankfully the pup has no broken bones or major injures

From the doctors to the front desk Staff everyone has been very professional kind and compassionate. I would highly recommend this hospital to anybody need assistance with one of their babies. Much love and respect from Florida

Met with Dr. Scroggin to talk about the next step in trying to figure out what is going on with my dog. It has been a stressful time for us and he listened to what our concerns were and looked at all of the information we already had before looking at our next steps. He was honest and straightforward about the different options and also took into consideration that we had already spent alot of money on our dog without any answers up to this point. I really appreciated that and in the end we found out what was going on. At the end of the day, we went over the different steps we could take and the likelihood that those solutions would work or not. Overall, I would recommend them if you havent received any answers from your primary but keep in mind they are a specialty vet which comes with a higher cost.

Butcher shop. All about the money has no ethical or moral standards. Be careful.

When we called to ask questions regarding our dog and we decided to take him there this evening it would have been nice to have been told that there would be a two to four hour wait.When we got there and found the doors unlocked and that we were not allowed to enter due to covid we were perplexed. The sign on the door gave the optional to wearing masks if we had been vaccinated. If youre not going to allow patients in why was that necessary?We found the receptionist to be a bit abbrasive and borderline rude. When she opened the door she asked which car was ours and that we were to wait there until we could be seen. When she first greeted us she asked what do you want? I explained we had called and things went down hill with her from there.Were giving them a three only because a tech did try to help us. What he did only lasted a little while but he did not charge us so we cant complain there. Would not go back there after this experience.

Our little buddy Rusty passed away at the Blue Pearl. The staff there did everything they could to comfort us and give us the strength we needed as we lost our nearly 16 year old member of our family.Thank you all for your compassion and strength. God Bless

We came to the very difficult decision that it was time to put our 13 year dog down. Unfortunately this time came on a weekend and we didnt think it was fair to our dog to wait until regular office hours at the vet he had been to before. So we went to this place. BIG MISTAKE. They botched his euthanasia. They injected him with the first dose to make him relaxed and go to sleep before the pentobarbital. It DIDNT work. Doctor Levine said the catheter wasnt done correctly he needed to go get more meds. After more waiting, 2 techs came in that we had not seen before and said they need to shave his other leg to put another catheter in and I was surprised (and very emotional since this wasnt going well) and said you cant do that to him! They asked if we wanted the doctor, we said yes. Waiting more. (Yes I get it that we arent the only ones there, but we are putting our dog down and you botched this thing). We go out to find out where Dr. Levine is and if you can believe this: he said that we were rude to the techs and if we wanted to we should take our dog somewhere else! So we waited again, the techs came back and our dog was so fully of anxiety and growled and tried to bite them as they were trying to put the 2nd catheter in him. So now they said they had to muzzle him. I had to walk out - they finally were able to get the damn thing in and then more waiting for Dr. Levine. He finally came in, our dog was so frightened and full of anxiety at that point, I just wanted this over. The shot worked this time, THANK GOD.Dr. Levine was the most uncaring vet I have ever come across. This vet decided it was important to escalate this situation rather than stop telling us how rude we were and that we were lucky we didnt wait longer because there were many other people there ahead of us, etc...(I wish we had a video, because we were not rude at all - concerned, sad, irritated at the horrible process and above all helpless to help our poor dog who was frightened). He CHOSE to escalate this situation with stupid accusations instead of just getting the situation with our dog under control. DONT TAKE YOUR PET HERE. THEY ARE VERY UNPROFESSIONAL.

Brought my 12 week old golden retriever puppy In for a minor scratch and they said they would give her pain medicine, when I got my dog back she was fully sedated with the maximum dose of a strong narcotic. Had to go to another er to make sure she was ok, wouldn’t even blink or move for hours, unacceptable

Great experience. Very thorough and caring. We will use this practice again!

I brought my cat in with a broken leg and then the doctor came out telling me she didnt make it. Immediately after they handed me a paper basically staying that they euthanized my cat entirely without my permission I was worried and am still confused about what happened. DO NOT TAKE YOUR PET HERE.

First time visitor with my 17 yr old Tiger. Unfortunately he was having severe breathing issues and had to be put down. It was a very professional but empathetic experience from the staff at Blue Pearl. Thank you for helping us through. April 2021.

I just feel like Ive gotten substandard treatment at Super premium price not everyone can afford a $1,500 vet bill in life for a puppy and it seems $300 should have been what covered everything... Ive used you before with my other dog and I dont seem to remember it being this horribly high-priced... I just feel really taken advantage of because its after hours

Very easy and safe procedures. Called upon arrive and someone immediately came out with paperwork. Once finished they collect my paperwork and my doggie and took her in to be seen. The doctor then came to the car to explain treatment that needed to be done. I paid with another staff member and was on my way. They called an hour later to let me know my doggie was ready for pick up. Staff did a great job explaining everything and price was VERY FAIR!

No one wants to hear your animal needs emergency surgery let alone finding this out late in the evening on our 17 month old puppy. Knowing our veterinarian highly recommended BluePearl and with our previous experience with Dr. Ferrell, it put our mind at ease during a very stressful time. Dr. Ferrell provides excellent care and is dedicated to helping animals when they are at their worst. The 24/7 availability makes it possible to go in for an emergency and check on the status of your pet day and night. Dr. Chris Ferrell deserves a huge compliment. He takes the time to explain the procedure, option A and B once surgery is started, informs us about when lab work and biopsy results would be available, answers our million questions, plus followed up with multiple phones calls while our puppy was a patient. Dr. Ferrell explained the procedure in terms we understood while showing patience, calmness, and clearly a very skilled veterinarian. It is evident he treats his clients pets like his own.I would also like to compliment the two techs who assisted us from the beginning once we arrived at the hospital later in the evening. Abby was one of the two techs who explained everything to us, including the breakdown of the cost. Unfortunately, in the craziness of hearing all the information, I forgot the name of the second person with Abby, but she was incredibly helpful as well. Both ladies made sure we understood what was being done, the process of dropping off and picking up, option A and B during surgery, as well as making sure we correctly signed the paperwork. In such an unfortunate situation, they made sure we felt comfortable and without a doubt, we knew our puppy would be well taken care of during his stay at Blue Pearl.I highly recommend BluePearl during the trying times. With COVID procedures in place and not being able to enter the building, we still felt connected to what was going on and kept informed of the process even when we left for the night. These are the dedicated people you want in your corner during the difficult times.

I like short reviews so all I can say is this hospital is a big ripoff. Go to Cape Coral if you can. Too bad they dont have negative stars. The vet that was on duty on 4/27 at 4am needs to brush up on his manners and be more sensitive. The procedure you quoted for $1,100.00 was done at another emergency hospital for $350.00. You wonder how these people can go home and look at themselves in the mirror. They still charged $115.00 for consultation. Never mind you cant go in the building due to Covid. Must be stressful having all those bills to pay and have to rip off people in order to do so. Is this what you went to Vet school for.

Overpriced, scam, uncaring... there’s a lot of words I’d like to use to describe this place.1) COVID protocol is ridiculous & the only place that isn’t allowing you to go in with your pet.2) Everything feels very “business like” — IE: Before even seeing our pup (who had been throwing up every 5 minutes for an entire day) they came out with a $1,400 quote that “would test everything and give us a definitive answer...” I thought maybe checking him out may be the first protocol, but??? They also gave us every different type of medicine you can imagine, basically saying here you go try all of this, but you’ll never really know what it is.3) After coming back and telling us they found NOTHING and that he would need a CT scan the next day and that “it would be the more costly part of this process” ( As if $1200 dollars already was pocket change?) we decided to take him home and treat him ourselves - he has improved over the week, and our vet (Grace Vet in Estero - CANNOT RECOMMEND THEM ENOUGH, we love them) told us it was an upper respiratory infection.4) After 4 hours of us sitting in the parking lot and him being back there alone, the doctor says that they haven’t seen any of the behavior we mentioned in that entire time... The minute we get him in the car, he starts vomiting again, twice... Clearly, they were not watching or attending to him and my heart broke knowing he was probably sitting back there panicked, vomiting, and alone. Awful.They know how much people care about their pets, to the point that they’ll spend whatever necessary to help them - Which obviously they pry on and we fell into. Absolutely terrible and will never be taking our pup back here.

The old bait and switch. I’m very glad my kitty is alive. With that said, why was I quoted $1100 and then charged $2200? We picked the cat up 24 hours after she was dropped off and agreed to the initial quote of $1100, that’s the amount we authorized. Nope, we owed $2200 when we picked her up. No explanation as to the 200% increase of the quote. And they were so “busy”, there wasn’t anyone to speak with, other than the receptionist. Get everything in writing and don’t put your trust in their verbal quote. I couldn’t fathom running a business like this but hey, you don’t get anywhere being honest in this world.

This past Thursday was one of the hardest days of my life as I was needing to decide between euthanasia and hospitalization for my sweet little girl, Penelope aka Peanut. The receptionist was very polite and got us checked in quickly. The technician came out promptly to get a quick history and to get my Peanut inside. Dr. Heintz was compassionate as we discussed our options and her prognosis. I made the very difficult decision to say goodbye to my Peanut that night. I couldnt have asked for my visit to have gone any better. As a pet parent and a fellow veterinary professional, I wanted to stay thank you from the bottom of my heart for being there for us that night and helping us find peace for my little angel.

Friendly and professional staff. Had to take my dog here for emergency surgery and the surgeon and ER doc were both knowledgeable and caring. I was given updates frequently and my dog was treated with the best care. Expensive but very much worth it.

The staff and Vet were absolutely amazing. We showed up at almost 10pm with our puppy. Very caring people here.

Such a bad services! I brought my dog because she was in pain and they couldn’t do anything about it. They literally told me if I wanted to do some exams it would cost around a thousand dollars. They didn’t do anything and I had to pay for a such a bad service! DISAPPOINTED!!

I live in Port Charlotte and when I got home from work my chiweenie was not using his back leg, crying, and acting off in general.The emergency clinic thats 5 minutes away from me said it would be a 4-5 hope wait just to be seen and if I left the parking lot and wasnt there when they came for him he would be moved to the back of the line.F*ck that noise.I called my vet and they recommended Blue Pearl as an alternative. Its a 40 minutes drive from my house to the Blue Pearl in Fort Myers.I got there, he was taken back almost immediately, and within 30 minutes the vet came out to discuss options and what he believed was going on.They were very thorough, the tech was awesome when I broke down in tears over it all, and they answered my questions honestly.All told I was gone just over 3 hours including drive time.Would absolutely recommend them for emergencies.Dr. Levine was great.

Just the name alone Blue Pearl sounds expensive, we took our Frenchton here for an emergency C-section during business hours and after they looked at our dog, they came out to the parking lot where we were waiting and gave us a list procedures that we felt were totally unnecessary. The list had 29 line items for a total of $4000.00. They only good thing that Blue Pearl did for us was recommend Colonial Animal Hospital. We called Colonial and they said it would be $600 for the C-section. We drove straight there and they quickly took our baby to the back for her procedure. You could tell as soon as we walked in how attentive the staff are and at colonial both dr. and staff genuinely cared for the pets and their owners. They told us it would be a little over an hour to complete, they called us once she was done and we were able to bring our dog and her babies home with us. Total cost for two line items, C-section $600 and spayed $100.

Please spare yourself the horrible experience and do not go here. These people are unlike anything I’ve ever even experienced in the medical field. They are inhumane, do not care about the animals they are supposed to care for, are awful to interact with. I took my dog here for an emergency check up as she was experiencing bloody diarrhea, and left this place in tears without ever even seeing the doctor. The front office staff, in specific Amber, are beyond unethical, unprofessional, and outright verbally aggressive. Spare yourself the horrible experience and go anywhere else. Anywhere else has to be better than here- The front office staff is absolutely rude, unprofessional, incredibly disrespectful, and just inhumane.Their clinic manager and doctors seem to support these abhorrent behaviors, and thus there is simply no accountability here to actually be professional and simply treat customers with a basic level of humanity, empathy and respect. If they are this nasty to humans who can talk and defend themselves, I can’t even imagine how they must treat innocent animals who can’t fend for themselves. Beware- stay away. I ended up going to another 24 hour clinic called Colonial Animal Hospital. The staff was kind, empathetic, and caring. Exactly what is expected from not only a Vet’s office but especially an emergency after hours one.

Our 12 year old lab Gabi had a stroke while we were here from Michigan. Lindsey took our call and when we pulled up Cheyenne and Kaere came right out and put our girl on a gurney. Dr. Campbell saw to her right away, came out and talked to us and they all supported us when Dr. put her to sleep. We were with her and there was no rushing us afterwards. Amazing compassion. We cant say enough for them. I wish we could give them 10 stars. Thank you all.

I went there yesterday due to my cat having a hard time breathing. The lady that greeted us was nice and professional. But after my experience was terrible. They took him and came back a while later with no news besides saying he won’t live unless we spend 2,500$ On him. They didn’t explain what was wrong or anything just said we need to do all this things. After reviewing and thinking I took him home. A little while the doctor came out and basically called me a terrible owner for wanting to take him home and not paying the 2,500$ he still couldn’t tell me what he thought was wrong with my cat or anything. They just wanted our money! I wouldn’t recommend them to anyone. Don’t believe the stars on them it’s all about the money for them. I went to another vet early the next morning and before paying for any real x- Rays they checked him and told me what they think was wrong 100% better experience there! And wayy cheaper! Let me add if you want help go somewhere else. Right now my cat is getting the help he needs not due to this place.

Dr Campbell saved our boy from congestive heart failure. Very good bedside manner. Staff was very professional, and the hospital was top notch.

We had a very sick dog that was at her end.Dr Lavine and all the staff where awesome and compassionate.Thank you all.LoveTodd and “Daisy”

This was my first pet scare with my own dog, though my parents have had rescue beagles for years that eat all sorts of things so I am no stranger to animal hospitals. I often went with them and know the wide array of customer service, pricing, etc. you can see.Ill keep this short- if it was not detrimental to my animals health to make the drive (and not time sensitive), I would drive from another city to come to this animal hospital vs. another one due to the amazing care and service we received. The explanations and options provided was very genuine/fair/appropriate. Im a PA so I know when someone is trying to upsell medical procedures and I personally did not feel that was not the case here. I would say the price is on the higher end side, but this is also a 24-hour place and a you get what you pay for type of situation.Thanks for everything team.

Let’s just say that this “Fancy Emergency $Vet$ Clinic” is sadly an epic fail!My dog had a bad allergic reaction and after calling our regular vet we were recommended to go to Blue Pearl as our vet did not have any open appointments and we felt it to be an emergency.We drove 30 mins to this place only to find out that we needed to fill out a form, put it into a box outside the door and wait in our vehicle.For starters, The BS “Covid Protocol” procedure is ridiculous! You can’t accompany your fur baby into the facility! That doesn’t work well for pets who have difficulty with separation anxiety and are very skittish and are already scared. The tech tried to “pull” my 80 lb dog into the facility with a thin blue choke collar that she had brought out with her, it got so tight that my dog was badly choking!I told her That wasn’t happening!! I was then told by the “Emergency Vet Tech” “that we could go somewhere else!” She had No patience, no compassion, just showed frustration and rudeness to us and I left there in tears!I then googled to find another Emergency Vet in the area and Colonial Veterinary came up. We called them, told them what happened to our girl, made our way over there, and were greeted with a warmth and compassion! The staff was amazing! We were still having difficulty getting our girl out of our van (as she was still traumatized from the encounter we had at your place), and when I let the staff know, they reassured us that they would do whatever it took to see her and would send the Doctor/ Owner himself Dr. Foxwell out to our van to examine her! He was amazing as was their staff! Full of patience, love, and compassion for animals and their owners. We were treated with respect and that was wonderful! Take a lesson from your colleagues over at Colonial!My girl is home after being given a shot and some meds and doing great! Thank God for Colonial Veterinary!

BluePearl is an incredible establishment with a skilled and empathetic staff. While our visit there was less than happy due to our personal circumstances, they took amazing care of our Brody and helped us through one of the most difficult decisions and experiences weve ever had.If you have an emergency and are looking for a trustworthy place that will take the best care of your beloved pet and whatever they may need - go to BluePearl.

The Doctors and Staff here are the absolute best - 5 star!! Two years ago they removed a cyst (Dr Ferrell) from our 12 year old Lab and did an amazing job with her and followed up to check on her too. Two weeks ago, sadly, we had to make the decision to put her down. I was an absolute wreck but Dr. Levine and Staff were so lovely to me and my family; I got to spend as much time as I needed with her before the Dr came in, period. And we got a really lovely card this past week with a personal condolence from each of them. In life and death I have been so happy with their services, thank you very much!

Very bad experience. My dog almost died because they didnt make an emergency Neurology referral. They day vet never called me back about his care and treatment.. i would never take a loved pet with a complicated case to this place. They are understaffed

Blue pearl saved our 6 month old puppy’s life after we gave her a medication that is toxic to her breed. We of course, didn’t know this and rushed her in after she began foaming at the mouth. The tech took her in right away and she received amazing and attentive care throughout the night. We are so grateful to the team there for taking such great care of our princess and giving her back to us as good as new. Both the techs and vet took the time to answer our questions in a compassionate way as we were scared to death of loosing our furbaby. Thank you a million to everyone at blue pearl for taking sure great care of our little princess Averie and keeping this fur mama calm. Would 10/10 recommend.

Please read this before taking a pet to this place!I want to share the complete experience and what to expect so what happened to me won’t happen to you!First and foremost this is a business and this business is about lining their pocket book and not about your pet. And this is how my experience went.It was a late Saturday nite and my 13 year old female German Shepard became extremely ill. Not having many options we chose blue pearl to give us the best possible care and advice for our girl. After arriving and waiting in the parking lot with out the option of bringing her inside the facility ourself, I soon discovered the real reason why. They did triage in the parking lot and after realizing just how severely ill she was they brought out a cart and I loaded her onto the cart and watched as they took her inside. They soon sent out the cute car salesman to give you multiple estimates on the care required. That’s right multiple!! The first was for nearly $6000!!!! And the second was roughly $4000! That’s right they could either give her great care or sub great care depending on what you could afford!!! Taking advantage of how much you care for your pet!! After explaining that my financial situation would not allow for such astronomical charges. The million dollar question came!!! Well what can you afford to pay??? After being embarrassed to explain personal issues in life that prevented my being able to afford this. I decided I would use my mortgage payment soon do and use that to try and give my 13 year old girl the best possible chance to survive. After all as pet owner you can’t imagine that this is it! The end! Which by the way was never even discussed as the best option. The salesman took back the information and returned with a new estimate, the 3rd or 4th of the night. At this point I signed.So before care is given the accountant comes out and explains that you must pay NOW!! Before we consider taking care of your pet!!! So you pay!After picking my girl Sunday afternoon because that’s all the time I payed for at the hotel. Check out time is noon. Hoping to see that somehow this effort was a success. Tears flowed on the drive home realizing that I did little to nothing for her.A few days later when her real vet got to see her it was explained clearly that it was time. We cried together and said goodbye! No money exchanged hands before they cared for her. No deals on how much I could afford! Just the right thing. No $6000 estimate to find out what her situation was. Just a professional veterinarian with enough experience to know.If I could of given less than one star I would of. I hope this helps someone that believes that this place is anything more than a business!! Money is their priority not the care of your pet.

I would highly recommend BluePearl in Fort Myers.Our yellow lab, Tucker, suffered a gastrointestinal perforation as a result of complications from medication he was briefly taking. Dr. Ferrell and his team diagnosed the problem, and performed immediate corrective surgery. The quality and responsiveness of care was beyond impressive.Unfortunately, Tuckers organs were so severely damaged by the time he reached BluePearl, he did not make it more than a few days after the surgery. However, during his last days at BluePearl, I was incredibly comforted to know he was being looked after with such care. The staff was comforting and responsive; they kept him company and kept us updated frequently. They gave us honest outlooks and recommendations for care, and let us visit him in a comfortable setting.Other than being at home with his family, there was no better place for him to be during his last few days. I know he was as comfortable as he possibly could be, and the staff did everything to keep him as pain-free as possible.Thank you to Dr. Ferrell and the whole BluePearl team for their remarkable care for Tucker.

Terrible experience, took our pet here and paid over 2k for a terrible experience and never received our test results.

BluePearl was amazing, everyone there was knowledgeable, courteous, and they obviously love animals a great deal. My cat was sick and they diagnosed and treated her, the vet on duty, techs and staff were all fantastic, I couldnt be happier. Would not go to another emergency vet.

This is the best ER vet I’ve been to in Florida, Dr Campbell is such a genuine animal loving human being and I appreciate him and all of his associates for all their help and knowledge in a very hard time I was going through with my lovely Chihuahua Canela look at her now 😍

I highly recommend Dr. Ferrell at BluePearl Hospital. He answered all of my million questions regarding my limping 6 month old bulldog. The office staff are very knowledgeable and friendly, very easy to schedule an appointment in a very timely manner, and appointments ran on time....no extra waiting. Dr. Ferrell took the time to come to a diagnosis and ran the appropriate tests and nothing unnecessary. He notified us when the preliminary results were in and called back as soon as possible to discuss the final results. It was then he answered one million more questions I had, put my mind at ease, and advised us on the next steps in the treatment plan. I highly recommend the hospital and Dr. Ferrell for any pet concerns or consult. I’m appreciative my vet recommended this amazing facility.

Very caring facility . Would not hesitate to use them again if needed. Even though our dog, Lola, didnt make it, she was well cared for and comforted.

The staff was friendly and compassionate. The Dr was honest in explaining quality of life for Yodi as well as ours. Was patient with all my questions. Helped us in this very hard time.

I came into their office at 7:30pm very upset w/ a very sick cat and they treated me above and beyond! The entire staff was patient, kind & sympathetic.Turns out it was her time to leave this earth, but the staff at SSV explained all my options with such care and compassion and answered all my questions without hesitation... Highly recommend!!

We have had two occasions in the last three years to depend on the physicians and staff at Blue Pearl to treat our dogs. Both had very positive outcomes. The most recent was eight weeks ago when our Fox Terrier broke his left front leg. Dr. Ferrill and his team did an amazing job of mending, treating and rehabilitating his leg to a full recovery with only a small scar to indicate anything ever happened. Their caring attitude and expert care are just what are needed when a pet emergency occurs. We are so fortunate to have a facility like Blue Pearl in our community for pet health emergencies.Lon Acheson

Took our little man Bentley to BluePearl several weeks ago after having a seizure. Im happy with the decision to come here because they were very caring, professional, and knowledge. They took Bentley in immediately and ran test that were needed. The perceptions he needed were filled there and he is now doing much better. We live in Cape and one hospital was closed and Viscaya-Prado told us they had to many appointments and couldnt help him... regardless the distance to BluePearl we wont take Bentley anywhere else ever because they truly care unlike some of the others I mentioned. They are GREAT.

We took our cat to Blue Pearl due to abnormal actions. Come to find out he had urinary books age which we had a feeling. We were told its very common in male cats. Simple but pricey procedure. They called us back very quickly and said it was done already but he would need to remain for 48-72 hours for observation or we could transfer him to our primary for observation. Due to cost we chose to transfer him. As he was under observation our primary vet discovered that Blue Pearl had torn our cats urethra. Mind you, we were in the hospital having a baby when we got this news. Essentially we were told there was nothing that could be done to fix it and we had to put him down. Devastated is an understatement. Our vet said in his 40 years he has never seen this happen. So we told Blue Pearl what happened, calmly, allowing opportunity for them to own up to the mistake as we had xrays and our vet stood behind us as an expert witness. We were met with disgusting attitude and no remorse. We were told we werent getting a dime of our money back and sorry we felt that way. This place is awful and only cares about making a buck. Do not take your animals here!

I was referred to SVS by my local vet. My beloved senior dog Otto was 15 years young and developed a form of mouth cancer and would need a specialized surgery to safely remove it. I was worried at his advanced age it would be too much for him but since he was in such good health otherwise we proceeded with the surgery SVS and I am so glad we did. My senior boy received the absolute best care from the surgeon and staff and he made a full recovery!! Not only did we notice him eating better but also without pain! He was feeling so good once the tumor was gone he was like a young pup again! I am so happy I made the decision to go ahead with the surgery and grateful for the expert care that we were able to receive at SVS.

I had the most wonderful experience with BluePearl! Everyone of the staff members is so caring and passionate about what they do. They work as a team to help patience in any situation and work with you to keep costs down. Dr. Agent explained everything plain and simple for us to understand. Like most emergencies, no one ever plans for it to happen. And, each staff member was understanding in that regard too, financially and otherwise. As much as we wish to not go back, I am assured that no matter what crazy things happen to my pets the staff at BluePearl are there and ready to help any way they can. Thank you all for the wonder things you have done for me and my fur family!

My dog was very sick and I took her there. Was told that some very serious tests were necessary including red and white cell count. 2 hours of waiting, over $1,200 bill, and I was given bunch of meds to give to my beloved 8 year old, and the assurance that there were no major issues unless I was willing to go for more tests (about 4 more grant). The next morning I gave my dog their meds, 3 hours later she was dead.Called them 2 days later, explained the situation and requested a partial refund. They “got back” to me in 2 days to say my case wasn’t “eligible for any refund “.You decide folks if this is a place you can trust.

Dr. Sage is phenomenal! She called me twice within 4hrs to update me on my puppy!!!!!My 9 week puppy woke up from a nap and could not stand up. Her symptoms continued to worsen and she was so out of it. We were terrified that our brand new baby was seriously injured or neurologically ill.We are still waiting to see if my puppies symptoms get better by the morning, but Dr. Sage and her vet techs are amazing and so caring!!! This was my first time at this emergency vet and hopefully the last. I had a very pleasant and positive experience.The prices are very high. I paid more for this ER visit than I did for the dog, but high prices are expected at an ER.

Dr. Farrell was an awesome vet for my girl friends dog. He was a very knowledgeable and caring surgeon. He was always willing to answer her questions and never seemed like he was too busy or that he was rushing out of the room. (which has been our experience with many vets in the past) Strongly recommended him and his team.

We worked with Dr Levine and he was great. We had to have our dog put down after 15 years and it was traumatic for our family. The team at BluePearl were professional, competent, and most importantly very compassionate.Certainly not a good situation to go through and having a group of people that take care of such a situation in such a way makes the process much easier to handle.

When an emergency arises with my animals I know all the vets at blue pearl will take care of my babies. Fairly priced for an emergency service and knowledgeable staff.

They are the best!

We were a bit of a special case, we originally were going to be dropping off a neighborhood, injured, stray for the Good Sam drop off. We bombarded them with questions and wanted to know every little detail so we can find the best route for recovery. Now with the stray being on the feral side and literally wouldnt allow them to touch or approach her, along with a fractured and shredded back leg, they held their compassion when we decided to go ahead with an exam, they are true professionals. They were so honest and understanding. I spoke with Shelly, Shelby and Dr. Lavine on May 25 them and their entire receptionist team were incredible. I highly suggest to anyone who needs these kind of services to give them a call and see what they can do for you, I felt completely comfortable talking to them.Thanks again to all the efforts of Blue Pearl, Gemini has made it successfully through her leg amputation and has made it to a forever home and had her first few little meals since Monday. We hope for a successful rehabilitation, wish us luck!

I had never been to Blue Pearl but was referred for specific tests. I was in an emotional state and the staff was most helpful when I called and through the entire process. I was also concerned that with the COVID-19 procedures in place that I wouldnt be meeting the doctor, however, after talking to Dr. Scroggin, I knew our little girl was in safe and caring hands. He explained in detail everything he was going to do and we discussed options. VERY PLEASED with the service.

Great staff at this office. Today was our third visit for urgent care at this location ... same efficient and respectful treatment each time. Reception staff worked as a team. Triage nurse saw my dog right away. Doctor evaluated her right away. Great communication from start to finish. My outcome was sad today, but staff was kind and supportive from beginning to end.Update: We received a sympathy card the next day!

I get the whole Covid-19 thing is getting worse and this is an animal hospital, but holding my dog for almost 3 hours and still not being seen is completely unacceptable. Our pets are our children. You wouldnt let your child sit alone in a room waiting 3 hours to see a doctor!? And they gave us a hard time trying to get her back. Shes next in line they kept telling me every time I called. Lies. Stay away from this place if you are in need of urgent care for your pet!!

I had the unfortunate decision to put down one of my dogs after he attacked one of my other dogs. It was an incredibly difficult decision and very emotional. The staff was absolutely incredible. Two days after having to make that decision, we received a sympathy card from the staff. My wife and I cried.Unfortunately, we werent finished with Blue Pearl. Our dog that was attacked developed what turned out to be a life threatening infection in her shoulder. In the first of her two significant surgeries, they had to put in a drain tube. The entire staff knew what had happened to our female boxer and knew how difficult the situation was for our family.After two days, we took our girl back because she didnt seem to be responding well. The doctors told us that she would have to undergo a second surgery to clean the wound and pack it. Equally important, we would have to return everyday for at least a week. Our girl was very very ill. This all occurred over the Christmas holiday. The staff was just incredible. Everyone did everything they could to help us and give us comfort.Fortunately, our girl responded very well to the second round of treatment and she turned the corner after a couple of days. The entire staff knows my boxer when she walks in the door. We should have her stitches out in about 8 days.The staff at Blue Pearl saved our girl, but its how they did it that is important. Everyone on the staff knew our situation and always kept that in mind. While I hope I never see the staff again, if I do, I know that my pet will get the best care possible.

Wonderfully caring staff here at Blue Pearl in Fort Myers. Alexis in particular showed me and my Husky Kaiya so much love and really made us feel like we were in goof hands. Hopefully we won’t have to come back, but it’s good to know they’re close by if so. I recommend!

Took very good care of Tali. Tali needed knee surgery.

I took my cat in this evening when I noticed she had swallowed something and was gagging/having trouble breathing. I called ahead and rushed over to find a very kind, accommodating staff. They took my cat back immediately, removed it and brought her back to me very quickly. I was pretty nervous when I got there, but their warm demeanor and kindness kept me at ease, and they took great care of my kitty. Highly recommend them!

Whoever answers the phone here during emergency hours has no sign of compassion and she should not be working in this field or interacting with any humankind for that matter.Also, they are more concerned about turning animals over to CROW than actually saving the animals lives or addressing their immediate emergency and/or lifesaving needs. As this is an ER vet is it not? Some things can’t wait, and there is definitely a need for a specialist or wildlife/exotic animal vet readily available. However, when I called for help (and was willing to pay) for a helpless, baby animal I recently rescued, the vibe that I got was that any animals species besides “cats and dogs” are not valued whatsoever here. In fact, they are considered “invasive” and not of importance. So, if you’re a huge animal lover like me and love all...You have been warned.

I didn’t want to go here because of the ratings, but it was the only thing open at 3am. The Vet was not sympathetic whatsoever while explaining the procedure. After the procedure I had questions for the Vet, as I think most people would, but he never showed up. The only nice person we came into contact with here was the vet tech. If you have a choice, go somewhere else.

I was referred by my vet to Blue Pearl because my dog swallowed a squeaker and needed emergency surgery. Dr. Easele, Jordan, and Paige at the front desk were all so nice and helpful. The surgeon called me and gave me an update on the surgery. The front desk was so helpful with any questions about billing I had and the vet tech was so helpful and caring when discharging my dog. I felt like everyone really cared about what they were doing. I would highly recommend this clinic.

Blue Pearl formally SVS is hands down the best veterinary hospital in SW Florida. My dogs always receive top notch care! They have saved my personal dogs lives along with many of my foster pups. Their entire staff is compassionate, friendly and extremely knowledgeable. Their facility has everything your pet needs in a emergency or speciality situation. I highly recommend Blue Pearl of Fort Myers.

Always unfortunate circumstances having to come to a place like this, but I will say they definitely made us feel a lot better with the whole situation regarding our pup. They were very friendly and explained everything clearly. They treated our pup very well, which is extremely important to us.

Great staff - super friendly and very, very kind and compassionate. However, we took our dog to have one of her digits amputated. The research we did in advance showed a range of $350-$750 for that type of surgery. They were going to charge us $4,000 to have a pre-surgery geriatric check and the rest was for the amputation. The doctor told me himself its a 20 minute procedure. We will have to go elsewhere. Paid the $105 consultation fee and left.

The only good thing about this place was the first vet tech I encountered with red hair. Too bad I got there around shift change because the next shift was horrible and they were extremely rude. Vet came out to me to tell me my poor sick cat whos not really breathing would need to be in the hospital for 48 hours. All the treatment he needed and medications all added up to $3,000 round about. This place is extremely over priced, and I was willing to make payments. All they did was give my cat oxygen, and shave a little bit of his left arm and bandage it(which I didnt like that ). They wanted me to agree to drawing blood which I told the first vet tech it was fine and then the second one was just super rude to me and misunderstood me and instead of trying to understand that I was telling her Ill get the blood work done she said well youre only paying for the consultation. They were upset because I didnt want to put my cat down and told me that I was making him suffer, no you are making him suffer because you want me to pay that huge amount and if I dont then you send me a way so in the long run you are making him suffer.. No one truly wanted to help him, at least Animal Er was kind enough to give him fluids, and some medication. These people are a joke! If you want someone who cares absolutely dont come here. The vet only saw me once and after I said I wasnt going to get the rest of the hat stuff done he never came back out and when I asked to speak to him the vet tech said no he already spoke to you earlier. This place does care about feelings and showed absolutely no remorse toward me or my animal, and then had a nerve to say well I have to make you sign a paper saying that you are refusing medical attention, NO IM NOT REFUSING MEDICAL ATTENTION, I WOULD HAVE LOVED FOR HIM TO STAY THERE BUT YOU FORCED ME TO LEAVE BECAUSE YOU SAID IF I CANT PAY 3,000 WE HAD TO LEAVE.. SO IF THAT MAKES YOU FEEL BETTER WELL IT SHOULDNT, JUST BECAISE PEOPLE CANT PAY A HIGH PRICE YOU SHOULDNT TRY TO MAKE THEM FEEL BAD. The first vet tech with red hair was extremely sweet, but the second one with the curly hair had an attitude, if you want service you should think about placing people there that actually love their job.

The blonde who greeted me at the car and assisted me with my Cat Delilah was a sweetheart. Due to covid I sat in my car and they brought her inside. They wanted to charge me almost 6k to fix my cats leg. I offered to do a payment plan with them, but of course most places don’t allow it unlessyou sign up for Care Credit. I decided to pass on spending the 6k and shop around.I found a orthopedic vet surgeon the next day who quoted me 1,900 to fix the leg! I would never recommend Blue Pearl to anyone, because to them it is about the money.My little girl made it through her surgery safely and I am thankful I chose a caring surgeon over Blue Pearl!! SHOP AROUND! do not let them guilt you into paying a ridiculous cost.EDIT: I would like to say, before they give the sob story about being an ER vet. The vet who fixed my lil girl up is also an ER vet. and they actually care about the pets. Blue Pearl is a SCAM! and shame on anyone who supports their disdain toward animals.

Ive used this facility twice for one emergency and one bad ear infection that I felt could not wait the weekend for my normal vet to see my dog. Each time the wait was fast, the facility was clean, and the vets seemed competent and professional. It is comforting to know this facility is always available in case we need it. Thanks Blue Pearl!

Fantastic care facility. The doctor is an amazing surgeon, extremely knowledgeable and personable. He explains things in a common sense manner to make sure you understand your options. We took our Pomeranian with a torn ACL and were able to have her surgery the same day. Great staff. The doctor has put together a fantastic team of technicians with excellent interpersonal skills that are also extremely knowledgeable. If you care about your baby like we do you will absolutely love this place.

Highly recommend this veterinary er. From the minute we arrived the staff was very attentive and caring. The Doctors and techs went to work right away helping my four legged for baby. Dr Farrell explained everything, awesome Doctor. Excellent staff. Very honest good people who love what they do.

Dr Ferrell and his staff were awesome. He put my mind at ease, and seemed to truly care. I did not feel like it was about money, he did not push for unnecessary procedures but rather seemed to truly have compassionate care of an animals. Take your pet here. They care

We took my dog for intractable vomiting. FIVE HOURS later we were finished. The vet, and the tech were very nice, and extremely knowledgeable. The vet instructed us to come back in 12 hours for repeat x-rays but not to feed him before we arrived. After sitting in the exam room for ONE HOUR, from noon until 1:05, seeing NOBODY, but hearing a lot of fun, excited chatter, I went out and asked how much longer we’d have to wait. My dog was hungry. The receptionist called someone to ask. She said they were “crazy busy,” with “lots of critical patients,” and she had no idea when we’d be seen, but we were “welcome” to come back later. There was ONE man in the waiting room when we arrived. He was still there when we left waiting for his wife and dog to emerge, and no additional cars in the parking lot. So BE PREPARED TO WAIT ... AND WAIT... AND WAIT, with no communication and lots of “critical patients”. I understand “critical patients.”Perhaps if the receptionist had told us in the beginning about all these “critical patients,” we could have fed the dog — and ourselves— and returned later. Poor, poor patient service. Since they’re the only such “game” in town, they can whoop it up and have a great time with all those “critical patients.”

I am giving them a 4 because the prices are ridiculous. I took my 9 month old kitten there because she had become very lethargic, not eating or drinking. I waited about 30 minutes before Dr. Jonathan levin came to see me (not bad of a wait) and informed me that my Darla was in grave condition. After speaking with me he immediately had one of the vet techs back to see my baby. She was suffering but he explained to me that they would try everything through the night to help her. He called me shortly after I got home and explained Darlas test results and X-ray results which I was grateful for. He then called me in the morning and informed me of her condition which wasn’t good. My friend and I went to see her and I made the decision to put her to sleep. Dr. Heinz the day Dr and the staff could not have been any nicer and supportive. I want to thank April the vet tech on last night for all her love n support too. You all are wonderful. The only negative I have was the bill. I almost fell of the chair when they told me how much it would be. I thought wow but my baby is worth it. Thank you again to everyone!!!!!!❤️❤️❤️

Still waiting to see a veterinarian after 3 hours. Not that busy. Have checked to see if they got us.Wife is POd because of long wait. Have invested top much time to leave now.Get ready to WAIT!

Love this place because they saved my Doberman! I have a one year old doberman who LOVES to eat or should I say swallow pacifiers! Which caused my poor dog have a serious obstruction. He had to have emergency surgery. I really didnt think he was going to make it.What I thought was so unique about this place and I think that everyone should know; while I was comforting my dog by literally sitting inside the kennel with him before he had surgery I couldnt help but listen to all the vets and technicians. They seriously talk to every animal in there like its their own. It was awesome to see the passion they had for pets.This place is a bit pricey,BUT it doesnt pay to be cheap on the health of your pets.The care that this place has to offer is nothing but EXCEPTIONAL.Dr. Messenger and Dr. Rose were so nice and cheery. Its nice to see a staff who TRULY cares for pets. Thanks a million!

Absolutely wonderful staff!! So professional with still being very personable, I just wish they would start being a (“normal”) vet clinic so we could take our pups there for everything.So beyond thankful for everyone at this clinic that helped my Niko.

The most caring staff Ive seen in a Vet Hospital. Dr. Levine and Dr. Ferrell went above and beyond for my dog and I cant thank them enough for all they did to try and help him.

Dr. Levine and Dr. Sages are AMAZING ER vets! My primary vet made the very common mistake of misdiagnosing my dogs Addisons disease for pancreatitis. Following his hospitalization, his symptoms were worsening so I rushed him to Blue Pearl. Based off of the very limited information I provided, Dr. Levine suspected a misdiagnosis and suggested I get my pup tested for Addisons - a rare disease often overlooked by vets. My dog was about to have an Addisonian crisis before he could make it to his next appointment so I rushed him back to Blue Pearl. Dr. Sages came up with the same conclusion so they were able test and confirm he had Addisons. They hospitalized and stabilized him. Not many vets are experienced with Addisons because of how uncommon it is, and Blue Pearl was able to quickly diagnose and treat my dogs condition. They are pricey so I wouldnt use them as a primary vet, but they are great for emergencies! I know there are some bad reviews about this place, but as a pet owner, you ALWAYS have the last say. Its imperative that you do your own research, ask tons of questions, and you dont always have to go with their recommendations. For example, they kept trying to push for CT scans along with bloodwork. I decided to do bloodwork, first. If the bloodwork suggested I would need further investigation, then I would proceed to do some type of imagery. Whether its this vets office or another, if they recommend an irreversible procedure, always get another opinion! I wish I had gotten a second opinion on my dogs misdiagnosis of pancreatitis prior to treating him - it wouldve saved me a ton of money, but luckily no long-term damage was done.

This hospital is amazing!!! They truly care about their patients! I came twice to their facility for help with my best friend.. They saw my dog Mystic quickly and with great care...I trust this emergency vet clinic and Dr Eisele he is the best!

Thank you for taking such great care of my fur baby Dr. Heintz and staff!

Waited over 2 hours while the clinic was not very busy, in fact, Id guess a very low patient day. Then after finally being seen, our sweet baby has a skin infection. The suggested treatment.....$1,000.00....WHAT?!?!? All of the staff were very nice and pleasant but seriously. We expect higher prices when using an emergency clinic but not this!! We feel as though we taken advantage of with our TIME & MONEY ! UPDATE: On Monday, we took our baby into another local Vet and was seen quickly and got him medication for his infection as well as some of his annual/preventative work since we were there. The total ticket was less than half of what BluePearl wanted to charge plus we were in and out in UNDER 2 hours and they (other vet) did have a full office of patients.

Our cat recently became ill and we were referred by our primary vet to Blue Pearl. The staff and doctors treated us with compassion, and very clearly cared about our cat, beyond the illness and treatment, they got to know him and told us things about his personality that would only be known by someone who had spent time with him. We had to make the gut wrenching decision to euthanize our little man - they let us spend as much time with him as we wanted in a private room where we could grieve. They were very kind to us and never made us feel like we were keeping them from something else. Dr Heintz was especially generous with his time, and I am personally grateful to him - Thank You!

We brought our Rosco there after he had been attacked by another dog and bitten in the face. I called when I was on my way, and the lady at the front desk was wonderful. I was obviously in hysterics, and she stayed on the phone with me telling me to take deep breaths and drive safe. The people here truly care about your pets. We were in and out in a little over an hour, even with Rosco having to be sedated in order to clean his wound. Rosco doesn’t do well without me, and the staff picked up on that and let me be with him instead of kenneling him. We had a great experience and Rosco is already bouncing back 12 hours later. Dr.Levine and the staff are great! Highly recommend for any pet emergency.

My dog was bit by one of my other dogs. So I took her in and was very happy with the way my dog was treated. They didnt try to do any unnecessary procedures or charge me for anything I didnt need. They treated my dog with care and made me feel at ease. The entire staff truly loves animals and it shows. I will definitely recommend this place and will come back again. Thanks!

THEY TRIED TO PUT MY DOG DOWN WITHOUT KNOWING THE DIAGNOSIS! My dog of 10 years was suffering from a very bad cough and wheezing, we took him in and without even doing tests, they said he has a collapsed trachea and to bring him in next week to be put down if the antibiotics do not work. of course we were devastated. we decided to get a second opinion, who did imaging and GUESS WHAT? he does NOT have a collapsed trachea! he had Tracheitis which is basically laryngitis for dogs that is caused by excessive barking. they switched is medicine and gave him something for cough and HES BETTER NOW!!! imagine if we would have put him down for nothing? seems to me they dont see your pet as a loving companion; just another patient. if they want to put your dog down, get a second opinion. BEWARE!

The vet was the rudest person I have ever met. He did not listen to any of our concerns and only wanted to focus on the last ER visit which had nothing to do with the current problem. After another $300, we had to leave there with no answers and find another ER vet. I would never ever return to this facility. There are actually really good vets out there that enjoy their jobs and show compassion . Don’t waist your time and money at this facility!!!

I had to bring my 15 yr old toy poodle in for his big sleep, around 8:30 pm on a Saturday night. He was in kidney failure and there was nothing more we could do(his regular vet had run blood work and 2 days of IVs and he wasnt responding well), the staff was so compassionate, caring, sweet and understanding. I couldnt have asked for a better experience with them than what I was provided. The vet techs and reception got us in a room promptly, the doctor came in and explained everything. We were given plenty of time to say goodbye and sit with him through the whole process. They gave us options for cremation or home burial, and when we picked home, they sent him home in a very nice thick cardboard casket. After all was said and done, they even sent a thoughtful card with some wildflower seeds to plant in his memory. very wonderful people. Thank you Blue Pearl staff for being there in our time of need, although its still painful, it helps knowing that he was treated with such kindness in his last moments and not like just another client.

Very caring staff

Its always scary leaving your pet in a hospital overnight, but Dr. Campbell and the overnight staff were excellent with handling my dogs case. I felt as though she was in good hands at all times. There was a small hiccup with the final invoice and the front desk manager (Debbie) quickly and kindly worked with me to resolve the problem. Even though emergency situations are never fun, the staff made sure this was a good experience from start to finish for both me and my dog.