I received a quote from their Specialist, Rob Smith, who was extremely knowledgeable & meticulous in his descriptions of their installations, & the various products they sell. He immediately followed up with multiple quotes which I will consider. So far this company has impressed me.

Normally my experience with Advanced Air is good however they sent a technician to install a Nest Thermostat and he seemed totally in the dark about how to program it. I was told they knew all the details about a Nest. I also asked several the tech guy several questions and he was obviously annoyed. The next time I have a thermostat issue I am going to call our handy man. He knows exactly how to install and program thermostats.

Rob performed an estimate for our townhouse and he was very professional, courteous and knowledgeable. During that conversation, Rob was informed about a very poor experience with another ac company. He took the time to listen and offered advice and a free inspection of our other homes air conditioning system.When he arrived, he again was professional and for the first time in years, I feel like I received an honest, upfront and accurate evaluation.I felt no pressure to sign any agreements and buy unnecessary work. This tells me a lot about who Rob is and how Advanced Air operates. I will be acting on his advice and when ready for my next service and possible new system, Advanced Air will be my first, and only call.Thank you Rob. You helped restore my faith in Air Conditioning companies. I highly recommend calling Advanced Air.

We bought a brand new air conditioning unit from them. We have now had it for 18 months and it has a leak. It took 2 visits for them to figure out what was wrong. Now we are looking at another 5 days without AC with no solutions for the meantime. Save your money and go with someone better.

Estimate for duct cleaning and sealing. Checked ducts and a/c, and said all was good. Really appreciate honesty and professionalism.

Tech notified us of estimated arrival time in the scheduled window. He was friendly, courteous and knowledgeable. He was thorough in his inspection and provided clear information on results and recommendations. The whole service visit went well and we were very impressed.

Eceque was above and beyond anyone who ever checked our system. As my husband says, be was terrific.we will use AA to be our hvac and air people from this point on.

Also have my clothes dryer vent cleaned once a year, a service Advanced Air provides. So glad I did!! Just had the roof replaced and the dryer vent had nails, roofing material and bits of tile in it, besides clothes lint. If you have had your roof replaced think about this!

I recently hired Advanced Air for a HVAC unit replacement. The sales guy Jeff was very kind, knowledgeable, and quick to respond. However, I would not recommend advanced air at this time because I recently called for a AC repair on 7/31/21 because a second unit I have wasnt blowing cold air. The service man showed up an hour late, and advised the capacitor needed to be replaced which would cost $350 plus a $69 trip charge. Well I had a manager call me to say I dont have the cool club on both sides of the duplex so I would have to pay $119 for the trip charge AFTER they did the work and wanted to be paid they told me this. Thats not at all what was promised at the time I scheduled the service call with the representative. That Monday I received an invoice which showed the discounted trip charge and $369 for the part. Since I felt like there were some red flags I chose to do research on my unit. I found out from Goodman themselves, the unit was only 5 years old, it may be covered under warranty of 5 or 10 years depending on registration and the part that needed to be replace is $15... How do you charge 24x the cost of the part? I never saw a 20% discount on parts like they stated I would have for the cool club member, and they are clearly price gouging. I will never use this company again knowing BOTH my units were install in 2016 and the issues could have been under warranty. I am truly shocked especially being my fathers house who recently passed, it was all about the money.

This company has an excellent customer service and their employees are very nice, Yuset is always cordial and very helpful.I only paid for the first visit to see the problem and after that, we didnt paid for anything else until my unit was completely fixed, it took several times to get the parts, but that was a factory issue due the pandemic. Overall Advance air is wonderful.

Service was impeccable. We are requesting Josue S as our repair and or maintenance person. He knows what hes doing and I have confidence in his workmanship. Thank you.

Nicholas was absolutely amazing! All of my questions were answered and everything was explained. I am grateful for how quickly I was able to get an appt and how he really helped me make a decision that fits my needs.

I would give this company ZERO stars if I could. I echo others comments about using Advanced Air & Refrigeration and signing up for the Cool Club membership. DO NOT DO IT. I can only say it is a shell game. We signed up for the Cool Club membership when Advanced Air came out to do a check of our system. Less than four months later, the same issue arose. When we called and asked them to come out, repeatedly telling their customer service and technician that we were Cool Club members, they still charged us a full fee for the service. When we spoke with them about the membership benefits, they were rude, unresponsive, took no responsibility for having to fix the same issue twice in just a few months, and then admitted they had a system glitch and an employee who was no longer with them but they still took NO RESPONSIBILITY FOR THEIR WORK or the Cool Club membership. Entirely unacceptable. Look elsewhere for honest service, not just a useless upsell.

Absolutely magnificent experience. Our contacted service failed us and have since been dismissed and Advanced Air rescued us. Yuset was professional, thorough and patient with our questions. Recommend the company and applaud the service.

I trust this company and even went so far as to sign up for their maintenance plan. Gives me peace of mind knowing they are just a phone call away, especially in the summer months. My a/c works great year round thanks to Advanced Air & Refrigeration. They hire only quality people. You can trust them to do the right thing for their customers. 😇👍

The install team was extremely professional, clean workspace, protected my garage, and they were very friendly. Great job guys!

Nicolas was awesome. Showed up on time and was very thorough. He explained the issues and all the options. Very Professional and I would highly recommend!!!

READ THIS BEFORE SIGNING UP FOR THE COOL CLUB MEMBERSHIP!! This was our first year signing up for the Cool Club Membership and we are most likely NOT going to renew. We are not renewing simply because we do not feel like valued customers. We had to cancel our first free maintenance visit due to a COVID related issue and we were supposed to call them back to reschedule but forgot, even after the email reminder we forgot. So, we can take the blame for not following up and we do truly regret forgetting to reschedule. Our neglect to reschedule ended up causing a simple clog. That simple clog caused the unit to leak behind our wall causing structural damage to the inside of our drywall resulting in some extensive drywall and insulation repair we’ll have to hire out for. Since the condensation malfunction was behind the wall we didn’t notice until the damage was done. We also followed the unit manufacture recommendations by keeping the filters clean and roots out of the drip line. The clog must of been some sort of build up internally and that service removal would of been included in our free maintenance visit we forgot to schedule, go figure. Our unit was installed for business and used to keep a garage full of live animals at temperature so it’s very stressful when it goes down. This is why we became members because they stated that members get priority service over non-members and when you have live animals that need temperature control minutes are vital. After scheduling with AA in the morning they gave us a 2 hour window at the end of the day. An hour after scheduling we received a voicemail stating that they will most likely be arriving at the later end of the 2 hour window. All said and done they called again and delayed us another hour arriving an hour after the official appointment window. AA also charged us handsomely for that service because we called it in as an emergency. It’s a pretty terrible feeling when you know you have two free maintenance visits that you paid a membership fee for but then have to pay for the same type service because you called it in. If we are mistaken about what the terms of the membership are at this point then AA should do a better job at explaining the benefits of being a member. They also auto renew your membership so we are glad to back out before they charged us again. They state on the members sheet that if AA is not on time and you are not 100% satisfied they give you a full refund, but that refund is for the membership fee ONLY and then they back charge you for the 10% savings on any services that were performed under the membership! It seems like a sneaky way of keeping you in the deal so they make more money. So, we have scheduled our two free maintenance services basically back to back just because we paid for them and want to use them before our annual membership ends, not because we have a problem with our unit. We are giving 2 stars because they fixed our problems when we called but we cant help feeling like our membership has little merit or value due to being charged for the same service as one of our free visits and delay in appointment time. The savings are minimal and they might still delay appointment times with no compensation. Hope this helps the next customer.

Very quick to respond when our AC was failing. Great service and answered our questions in depth.

Technician Oscar was very friendly, professional and competent. Not a combination you see often. If other technicians are as good, the I feel very about agreeing to the contract.

Forrest Walker was on time, friendly and professional. He was thorough and efficient on this AC service call. He answered all our questions and gladly reviewed some of the fine points of our new systems thermostat. We are happy to recommend him and Advanced Air & Refrigeration.Steve M.Fort Myers

Very happy since switching to Advanced Air. Quality work at a very reasonable price. Good, people.

Luis was great. I respect honest and professional people. Nicolas was also great. Reccomend this company.

BEWARE!!! Heres how it works, You sign up for the yearly program which cost $198.00 includes 2 service calls for maintenance only. They keep your credit card on file. They charge you a reduced service charge of $69.00 since you are a member. The driver did absolutely nothing other than take pictures of the ceiling in the bedroom where the leak was due to the A/C duct needing re-taping. He then quoted me a charge of over $300.00 without ever going into the attic. he then said if it was more than the tape it would cost a lot more. So, I immediately asked him to leave since he was only there to charge for the service fee and never entered my attic. I then called the office to cancel the program since they did nothing. When you dispute and cancel the program, they then credit you the membership charge of $69.00 and the total charge of $198.00 for joining the program. Now since you canceled the service they credit your credit card for the annual fee and the $69.00 fee which was charged while a member then charge your card without authorization the non-membership charge on my credit card without my authorization of $119.00. The manager calls and explained how everything done was agreed to when I signed up over the phone earlier this morning. I will continue to dispute all charges as I will also report them to the BBB.The driver was unprofessional and only there to charge for the service not performed. BEWARE!!!!!

As my first experience after closing on my house a couple weeks ago I was more the happy with the service call. Angel was great, on time, attentive and answered all my questions professionally and patiently. I will definitely continue my cool club membership thanks to Angel, Im a believer LOL.

I called advanced air last night at 8:30 pm because my AC was blowing warm air. I spoke to Joy and later to Myrtle. They, both, were very nice to me. Joy called my problem in to the tech. James was at my house by 9:30. He fixed the problem and spent the time to explain and show me what the problem was. He was very informative and professional. I am very impressed with the Abvanced Air team.i signed up for the maintenance program. I, now, feel I have total backup and can count on my AC team. Thank you so much for being here for me.

Angel was very pleasant. He explained everything he wanted to do. He made sure he didnt leave a mess. Also told me about buying filters and got me the right size I needed and left cards for me to get savings for referrals. I would love to keep him as my regular active person.

Jordan was great! Polite, professional and got my system running in no time. Noticed several issues right away and fixed them, something my previous company couldnt do in four visits including a maintenance two weeks earlier.

As always thoroughly satisfied with the maintenance services. Josue is very knowledgeable and component. I couldnt ask for a better technician working on my AC.

Gentleman who came out was nice enough wanted an estimate out of three they were highest and according to other two was not what was wrong. The only company that charged me for an estimate. Would NOT reccommend.

Very professional service. Scheduling a maintenance cannot be easier. As a customer youre automatically called or receive a text to schedule your next maintenance. If things change, its very easy to re-schedule the maintenance either with customer service or even online. A day before the maintenance you receive a text to confirm the maintenance. And on the date, the staff shows up on time and does a very clean and professional job with a detailed report on your AC status. Nothing more to add. Excellent. Thank you.

Angel is truly a professional in every sense of the word. Easy to talk to, tells you truthfully what to expect, and explains both what needs to be done and what is not necessary. Advanced Air has won my respect and will use them for all my future HVAC needs.

Jose was the technician working on our air conditioner. He was prompt, professional, and answered all questions. He didnt try to sell us anything we didnt need but made sure the system was working before leaving. I called Advanced Air this morning and system is cooling mid afternoin I would highly recommend this company!

AAR always provides us with high quality service and service techs. No complaints from this end.Cheers,

The tech was very kind & courteous! His van was impeccably clean inside & out! There should be more people like Jose, a real gentleman!!

Very thourouh, and based on specs didnt try to sell me what I didnt need as the others did.Jeff took the time and explained everything.I will make my decision in the next couple of days but Im leaning towards Advanced Air.

The thecnicians that did the installation were very professional and polite.Explained everything well.

Arrived within the time window scheduled, put on booties before entering the house, performed the semiannual maintenance and ensured the area was as clean (if not cleaner) than as he found .

HE WAS VERY PROFESSIONAL IN EXPLAINING TO ME WHAT WAS WRONG AND A VERY GOOD WORKER

A week after buying my house in April my AC went out and I had Advanced air come out and get it running again. First off they are outrageously expensive. What was wrong with my AC he said he temporarily fixed and it may go out again at any time. I signed up for their little 1 YEAR maintenance plan for $139 so I could save a little money and have an additional inspection later in the year. I decided I was going to replace the whole AC so I called advanced air first they quoted me $8000!!!!! I ended up getting the some AC unit from another company for $4000!!!!!! Dont overpay with this company. And to top it all off I look at my credit card statement today and I have a charge of $198 from this company that I did business with 11 months ago. I called and the maintenance plan renewed which no one told me about, even when the guy came out for my inspection he asked if I wanted to renew and I told him no. ( I dont want your maintenance plan ) In addition to that it hasnt even been a year and they charge you $59 more than the original cost. So I would give this company a ZERO star rating, but the ONE star is for Holly answering my questions when I called in about this charge and processing my refund. THANK YOU HOLLY

Very impressed! Just Wow! Honest, intelligent, professional!I would recommend using this company to anyone.

We were extremely please with our service technician, Javier Caruncho. He was polite, caring and communicated well with letting us know exactly what was wrong with our unit and what need to be done. It was nice to have several different options/choices rather than just being told what we had to do. It was nice to know we had numerous financial options,.

Its a pleasure to have Roberto maintain my ac system. When he is finished Im confident that the job was done completely and correctly. Great job Roberto !

Very professional in providing quotation details. Able to answer all questions.

He replaced the capacitor on my newly installed A/C unit and did a great job of explaining how the entire system works. Hes a good man.

Did a great job! Will definitely use again

My only comment is that I had difficulty communicating with technician because he was not proficient in English.

They charged me for a yearly service and the man comes out the system is only 4 years old and they want to charge me almost $300 for a new thermostat including $77 to program it this is all be under warranty or guarantee so when I question they say if you dont want it well just put the old broken one back in and leave that was their reasoning they actually signed me up for the yearly service without my permission and when the man asked me how I want to pay he already had three of my credit cards on file that he knew beware

As always, Angel was right on time, courteous, and knowledgeable. He took the time to explain how the system was operating and gave some options for an optional repair. I would highly recommend this business.

Patrick was very professional, courteous and proficient. He arrived on time and kept me informed as to his whereaboutsas he was en route to our place. Well done, Patricia--great job!

Javier was really helpful & found time to come out on July 4th.

Yuset is very professional and took the time to perform his job in a manor that NO other tech has done. Thank you Youset C. !!!!

My AC stopped working and the thermostat was completely dead. I changed the batteries but still no AC.Called Advanced Air who came out several hours later and found out in seconds that the suspect was the battery metal prongs which where corroded inside the digital thermostat. . Tech fixed the problem and was helpful suggesting a new replacement formy old unit.He was very professional and helpful.

Patrick was very thorough and knowledgeable, it was a pleasure having him inspect and care for our unit.

Tony was great. We had just bought a brand new AC system last month, 4 days after we purchased our new home (but not so new AC). Everything worked great until yesterday, but as soon as we called Advanced Air they were on it and had someone come out that same evening. They needed a part so they sent it back the next day with a tech named Tony, who was excellent. Tony was very knowledgeable about our specific system and what it needed, and he did not leave until it was all running perfect again like the brand new system that it was. He was polite, efficient, and determined! I’m happy to say his determination paid off and our house was and still is maintaining a nice, 🥶 ‘Chilly’ temp! 👍

Yusef was on time, professional and communicated all issues clearly & answered any questions I had. I was very happy with his work & highly recommend Yusef and Advanced Air.

Josue was professional he found the problem quickly and explained the solutions to the problem in a way I could understand. I am very happy with the service Josue provided, I will recommend him to all my friends.

Mr. Rios was on time, friendly, knowledgeable, quick to find problem and very confident in his procedure to correct the problem . He did all he could to give me the best deal while showing me the benefits of each choice I had for the repair. He kept me informed of what he was doing to make the repair and did a great job.

Service was efficient and tech was early. Great experience.

Jeff Hickcox came out to give me an estimate on replacing my duck work. He was one of several I called for a estimate and hands down was the most professional. He was the only one that sat down with me and explained the process. Very polite and made sure I understood. I will give a another review once my work is completed. Thanks Jeff!

Professional, well explained the issue and provided recommendation.

We have been using Anthony for over 12 yrs. He is very helpful in telling us how to extend the life of our system. Very pleasant and professional, wouldnt change him for anyone. Thanks for a great employee Adv. A&R.

I initially had my unit installed by another company (Florida Heat and Air). I tried calling their emergency service for my issue four times but they did not answer. I needed service because my A.C. drain line was clogged. I did a Google search and found Advanced Air. The customer service agent promptly called me back in less than 10 minutes. Javier was the epitome of customer service. He arrived earlier than scheduled. He was very professional and courteous. He was willing to answer all my questions and make the most cost effective suggestions for my situation. I would say all their other 5 star reviews share the same sentiments as I do. I also enrolled in their $17 a month maintenance plan. From now on I will request Javier from Advanced Air & Refrigeration for all my home A.C. needs.I hope the owners will do everything possible to keep Javier and their other employees happy because it seems they have a very reliable and trustworthy crew.Keep up the great work team!

April 2 2021, Good Friday. A representative was supposed to come and give me an estimate for A/C system installation at 5 oclock in my office. Waited until 5:40PM. No message, no phone call. I have used their services for 4 years now and was treated in such an unprofessional matter. Very sad. Wont use them again!

On time professional job. I recommend them. You are fortunate to have Angel on your staff.

Was on time professional direct and charged reasonable price Ill use this ac company for the rest of my ac life thank you for making my house cool

Angel did a great job of explaining everything he was doing. Great service!

Javier did an excellent job with AC Maintenance. He was very professional, knowledgeable, and provided great customer service. Very informative.

Excellent salesman. It was a pleasure dealing with him

A bit of a language barrier between tech and myself, maybe because of masks? He was very courteous, and professional.

Anthony was informative, efficient, and a credit to his company. He explained everything that was done, and presented us options if we were to consider future adjustments to our AC system. We would gladly deal with him again.On a second visit it was more of the same--Anthony was everything we remember from our prior visit. He is a pleasure to deal with and a credit to his company.

Angel listened to my description to what happened to our AC system.He went to work on the outside unit and verified what the issue was andtook care of that and then went and checked the inside unit to make surethat it didnt have any issues. He explained what he had done to fix it.

Forest was great and answered all questions... Workers like Forest send a good message about your company... Denny & Sherry Kowalik.

Yuset was out today to perform my semi annual HVAC maintenance . He was very thorough with the work he did, answered all my questions andwas friendly to speak with . He is a real asset for Advanced Air .

Nick at Advanced Air has performed work at my home on numerous occasions, he is always on time, professional, efficient and very informative of the work that needs to be done and any options available to me. I would recommend Advanced Air for those looking for reliable, professional work.

Javier did a great job diagnosing the problem and fixing it quickly. He explained very well what he was doing.

Roberto C replaced my A/C unit and I couldnt be happier. Excellent service and professionalism. Will recommend him and the company any time.Thank you

Great job, on time, very professional.

T, GONZALES was very thorough and professional . He knows his way around my unit, answering any questions I had .I hope he does it next time. I have a contract with advanced air.

Roberto was professional, polite, and was able to answer my questions. Very pleased with this service

He was wonderful. Good job

The technician (Anthony) has serviced our HVAC for the past five years. He is courteous, and knowledgeable. We highly recommend Advanced Air, and Anthony to our friends and neighbors.

Jose was wonderful! Very professional.

Very thorough and detaied. Extremely professional and neat. Took great time to make sure it was done right! Very pleased and would definitively recommend!!

Very pleased with work and professionalism.

Great job! Angel was true professional and pleasant.

Very happy with the service. First time using Advanced Air. Highly recommend. Jordan G was excellent. Very professional and thorough. Scheduling was simple. Jordan G sent a text to alert me he was on his way the day of service. That in itself is impressive these days from any business. My thanks to Advanced Air

Yuset was professional, polite and knowledgeable. I would recommend him.

100% an absolute Expert in all aspects. I can not say enough About Anthony and this companys service.Came out in less than an hours notice.Made sure that I was up and running that day!!Stayed around and waited to be sure there were no problems with the unit..So pleased with my choice..

Plain out lied and and ripped me off for $800. Tech came out as unit stopped cooling, some refrigerant leaked and he said he could not find a leak with his leak detector. Said it might be in the lines because it was not at condenser or air handler. Proceeded to tell me the units was in real bad condition and evap coil was really dirty on system that was only 6 years old mind you.They proceeded to attempt to put refrigerant with a sealer in which may or may not fix the issue. The a/c worked for a few months and then would not cool again. Had another company come out and they instantly found the leak with there sniffer, big leak in evap coil which they said was common. I asked them how did the air handler look to them as it looked clean to me.New company said it looked almost brand new inside, So I was plain lied to by Advanced! New company charged the same to replace coil and recharge as Advance charged me just to charge and seal. Then Advance automatically charged my credit card a year later for a service contract I did not ok. I called them and they admitted that was in error. I let them know my displeasure and told them they should refund me something as they ripped me off.A week later they tried to charge me again and apologized once again but they still made off with my money. Crooks!

Josue was very knowledgeable and personable. I have requested him to come back for future calls!

Service tech had the training and experience to complete the job. Was very thorough and knowledgeable, and pleasant to speak with.

We have spent 3 months trying to resolve a service issue, that actually began 3 years ago. We purchased 2 new AC units in September, 2016. Included in our bill was lifetime system enhancements-sealing accessible ductwork per code. It is itemized on our statement separately so we know that we paid for this work. We noticed dripping water around one of the airvents only 18 months after installation. When the Advanced Air rep came out, he indicated we might want to replace the duct work and gave us a quote for sealing only. We said we thought that was already done. Since this time, we have had 3 different people from Advanced Air out. One said we needed to replace all the ducts. The last one said they could seal our ducts but it would be an additional cost. We asked him to please have the service manager or owner call us, because the sealing of the ducts should have already been done. He said it had not been done. After 2 months, no one has called us.We then called Trane and they told us to start a claim, which we did. They also said we should have at least one other Trane certified service person look at our system to ensure that the sealing of the ductwork was not done. We have had 2 other certified reps. review and it has not been done. After reviewing the paperwork again with Trane customer service, they indicated that indeed we did pay for this service. The only item on the check list at the time of installation was plenum sealing, so the duct work was not done. Trane asked us to contact the company again, but with no response to our calls we decided to post this to see if we can get someones attention to this matter.AS A RESULT OF MY POST, THE COMPANY CALLED THE NEXT DAY AND SENT TWO SERVICE PEOPLE OUT TODAY. JOE, THE LEAD SERVICEMAN, WAS EXCELLENT. HE DID IDENTIFY THE LACK OF SEALING AND SUBSEQUENTLY SEALED THE DUCT WORK; SHOWED US PICTURES OF THE BEFORE AND AFTER AND CONFIRMED THAT WE WERE SATISFIED. BECAUSE OF JOES GOOD WORK AND THE COMPANY RESPONSIVENESS TO MY POST, I UPGRADED THE RATING FROM ONE TO 3 STARS. I JUST ASK THAT IN FUTURE IF A CUSTOMER EXPRESSES UNHAPPINESS WITH ANYTHING FROM THE COMPANY, THE COMPLAINT BE ELEVATED IMMEDIATELY.

Jordan was on time and extremely professional. He checked everything thoroughly and explained in clear detail what he found and what was needed to correct the issue. He made sure to explain all of our options and when he was finished everything was cleaned up perfectly. We highly recommend Jordan and Advanced Air.

I paid for annual maintenance, I called for my second visit and they said my contract is over, I need a new contract. I lost my second services. I was a customer for more than 5 years. I 5hink they not know about costumer luyalty.

Angel Rios has been providing our periodic maintenance a few times now and has always been exceptional.Professional, knowledgeable and always going above and beyond.

Javier was our technician. He performed a Hvac maintenance check up . With todays environment he was very conscious of safety precautions concerning Covid. He explained everything he did and spent a great deal of time keeping his work area clean and neat.We had a nice conversation about his children and he sounds like a great family man. I would highly recommend him to anyone. Great job Javier your employer is lucky to have you on their team

Anthony is very knowledgeable and professional and took care of our issue.

I used Advanced Air today for the first time. Nicolas was the tech that fixed our AC. I cant say enough good things about him. He was friendly, thorough, and explained everything to me. He was able to quickly diagnose and fix our AC.

Great at getting appointment. Service technician arrived on time. Clearly explained parts that needed to be replaced and related costs. Josua was very friendly and personable. Great job. I have a lot of confidence in the Companys personnel.