I was a 10 years customer with them until their last visit. Which was about six months ago. They installed new compressor in my ice machine. And it stopped working after three days. They came out again and admitted that they have installed the unit incorrectly, causing compressor to heat up quickly then normal. He promised me to come out on following Monday to resolve the issue. I havent seen him since. I have tried to contact him ( at least twice a week). He has not gotten back with nor even answer my calls for six months now. Its a shame to lose a 10 years of loyal customer over a single job.