I moved into a new apartment that was advertised as having laundry in the unit, first day I move in, the dryer is non functional. Called them the very first move in day to get a maintenance request filled out, was promised someone would be out in a day or two with zero notification. After a few days of nobody showing up, I called again to be told that nobody actually put in the request, and someone should be out in another day or two. After another few days of no maintenance, I called the offices again only to be put on hold for hours while they transferred me to answering machines, as it seems nobody ever actually works in the offices.This unit was advertised and sold as the only unit in the apartment with in unit laundry, a big feature and one of the main reasons I decided to move in. However, simply making sure the appliances advertised to tenants is too much work. The phone operators at the offices were unhelpful, transferring me to empty offices with any questions I had, management will not give you the time of day nor pretend to care about any issue, and to top it off they adamantly REFUSE to give you any notification when maintenance will be showing up, insisting they will simply arrive, knock twice and enter the unit, even responding with hostility when I asked if we could get a phone call the day they would arrive. Everyone I have spoken to doesnt seem to find broken appliances to be any issue of concern for new tenants, which I found strange since they keep every deposit they can get their grubby hands on.Nothing quite like paying extra to move into a new apartment to find landlords are still as terrible as ever. Its amusing how slow they are to care now, but well see how fast they contact me once I start withholding rent. Property managers need to actually manage their property instead of viewing every tenant as nothing more than steady streams of income.

Luxford has a well deserved reputation in Fargo for stealing rental deposits with trumped up or bogus fees, unless you take before and after photos and have the time to take them to court dont expect your deposit back. They stole mine, and I would caution anyone considering renting with them to think twice.

Hello. Im not a renter, nor do I plan to rent from this company. I am referencing to Luxford Court and any other apartment buildings. But I heard a rumor that you are doing evictions on tenants who have defaulted and owe a sum for their rent. I do not think of believe this should happen. The main factor is theres a COVID-19 pandemic happening. If a tenant is unable to pay his/her rent because he/she was unable to work during this pandemic, the tenant should be given a chance. Times are tough right now. Maybe a tenant owes other bills, or maybe a tenant owes child support. Or maybe a tenant is dealing with the law and needs to tend to that before anything else. If you evict someone, you are putting that party at serious risk of contracting COVID-19. The tenant would be homeless, no place to stay, forced to stay at a shelter where most likely the sanitation at these facilities, arent up to par. They say they are but in reality, they arent. And who knows, a tenant may already have pre existing medical conditions, that would cause him/her of being susceptible of contracting COVID-19. Think about these things please. Id hate to hear of someone being newly homeless just because he/she got evicted. Please give those tenants a chance. And please let them know who to contact on getting financial assistance. For one is North Dakota Emergency Rent Bridge. Two- contact Holy Spirit Catholic Church and the Salvation Army. If all else fails, advise the tenants to apply for the Eviction Moratorium that CDC has ordered. Please have a heart & soul for the unfortunate. Put yourself in t

EDIT: I have received no email. Also, when I showed up for my apartment. The carpets were not cleaned, nothing was cleaned, it was not painted. Yet when I leave I have to pay for the carpets to be cleaned, the place to be cleaned move-in ready, and for it to be painted? I can guarantee that I left the apartment in better condition then I received it. So my question is, how do you justify that? Charging residents for expenses that are clearly on the apartment complex from their security deposits? Seems shady and illogical. I have contacted the office about this. He said he would look into it. It has been 3 days no call. I have contacted the apartment 5 times today and no answer. DO NOT LIVE HERE.Management is poor. Literally every GoldMark Apartment will swindle you out of your deposit. I showed up to my apartment where the carpets werent cleaned. This is part of the lease guarantee. The apartment was filthy when I showed up. I left it cleaner than when I got it. No damage. They take $280 of my $300 deposit. Questionable management and unsure how they always seem to get away with that. I have honestly never heard of a person getting their full deposit back.

The management does NOT do a very god job at answering emails and phone calls. I feel very unsafe and cannot wait for my lease to end. Less than a month after I initially moved in I was notified that my floor had bedbugs and had to evacuate myself and my belongings out of the apartment for a day for treatment. I completely moved back out for the day and had to wash my entire wardrobe as instructed. Being a college student, that is extremely expensive considering that every wash cost $1.25 and a dry cycle cost $1.00. There was absolutely no accommodation for this! The walls are incredibly thin and I can hear my neighbors yell, have relations, and sometimes smell smoke through the walls about every other day. Ive seen police cars parked in the parking lot on my walk to school. And the lights flicker and dim consistently throughout the day. I emailed management December 10, 2018 and have yet to hear back from them. I definitely do not recommend students or anyone renting from Luxford.

Currently writing this while listening to my downstairs neighbours fight and my upstairs neighbours have loud music still going at 12:09 am. Between the police presence because of all the crackheads and the fact that my next door neighbour is apparently wanted by Fargo PD, the the noise, and the useless management team, please don’t waste your time here. You’ll be miserable. Months of unanswered phone calls and emails to our landlord about noise trying to get him to help. This would be the same landlord that walked in on one of his tennants while she was on the toilet while showing her house to me before I had even rented from him and then told my roommate and I that it was fine for us to go look at the bathroom because we were all females. Yeah he’s wonderful. But I had a meeting with his supervisor at 11 am yesterday and I was thrilled when she finally unlocked their office door at 11:28, because it’s not like I have anything else going on in my life. And then she didn’t even take me seriously. These people are as intelligent as my special needs cat. Save yourself the trouble and move on. I’m breaking my lease at 8 months just so I can sleep at night. Just don’t do it.

They have notified me that they will not be renewing due to the review I wrote which I just deleted because Im going to rewrite it when I have some time.-laundry issues for the first three or four months that I lived here maintenance guy told management it was fixed and it wasnt(who knows who is lying) he quit soon after. They also told me that there is a city wide epidemic of laundry machines being vandalized so there is a shortage of parts. Which means the third dryer unit they said was going to be installed is not coming. Them claiming theres an epidemic is absolutely hilarious. Its actually the first time theyve told me that since I moved in.-one of the entry doors slammed constantly. They said theyd fix it for months and finally did last week-roof leaked and they said the cover blew off(this is a part of the review I think they got mad about). I asked them if it blew off because it wasnt put on properly or if it was damaged. No answer on that until they saw that I called it incompetence. After they saw that they said it was damaged. They tried their best to clean my sofa but it stinks now.-havent seen any of the management team at the building more than a few times-sent letters saying that they would evict us if my roommate didnt pay his bill from a previous lease that had nothing to do with me.-for the first couple of months I lived here I would call the Luxford main office if I had a problem but in the last few months Ive found stuff actually got done if I called goldmark who oversees this management company-its generally a bad sign when a property management company tells you they dont want to renew your lease because the stuff youre complaining about is out of their control-just read the other reviews and youll notice that besides a few five star reviews with nothing written its nothing but complaints. Usually about management shirking their responsibilities.

Awful experience living there. After 2 weeks of living there they were constantly kicking me out of my apartment to spray for bed bugs, made me pay for all my things to be cleaned after they moved me into the apartment with bed bugs, the toilet that I moved in with leaked so bad that it dripped into the apartment below me and the maintenance man was super rude and told me he fixed it as he had to come back 4 times after he tried to fix it because it continues to leak, neighbors kept us up all night, hardly got a deposit back when it was cleaner after I left after I moved in. Only good thing about this place was location.

The staff doesn’t solve some problems like if some people use your parking lot and you don’t know where to park especially in the winter, it was really tough. Even in the winter once I asked them to address the residents by printed letters but they refused.

While I dont have problem with management I would advice not moving in #9 of building 829. The upstairs neighbor makes a ridiculous amount of noise, stomping, moving furniture, and dropping things, at unreasonable hours of the night, almost every night Ive been here. I am lucky if I can experience 3 hours of uninterrupted sleep. Ive started to develop extreme fatigue and migraine due to sleep deprivation. Please for your sanity, do not move into this apartment. Ive talked to management multiple times but that has not helped.Edit:So, during the last few months of my stay management finally contacted my upstairs neighbor and got the situation taken care. While, the apartment is not completely noise free, Im now able to sleep throughout the night. I wish management have taken care of the incident the first time I complain but thats life, I guess.

Awful landlords and poor management, will steal deposits and not maintain buildings

Pretty reasonable and willing to work with you on any variety of issues

Horrible experience with them. Absolutely no respect for their tenants. Friends dont let friends rent from luxford.