Previously, I felt the mechanics were fair and reasonable. Any service they recommended I knew my car needed it and it wouldn’t cost an exorbitant amount. I used to hear “if this were my car, I’d wait to do this service but do this one now..”etc. The guys knew me, were friendly and were helpful. I didn’t dread taking my car in for a service!Today was sadly a different experience. I brought my car in for a routine 40k mile service and I got a call saying everything looked good and my car had been well maintained. It just needed a few things done so I said “ok”. I didn’t ask the price, which is my fault, but when I went to pick up my car I was shocked to see a $700+ price tag! And that was with 2 coupons ($40 off).I learned today that Hogan and Sons was bought out and I’m really disappointed. I believe the work done was fine; I just wish I didn’t have to go back to mistrusting car mechanics and questioning all of their recommendations to avoid paying an arm and a leg.
I had a slow leak with one of my tires. Called, made an appointment the same day and everything was patched up for a great price point. Staff was courteous and professional from start to finish. Thanks for the great experience.
This was my first experience with Hogan & Sons (I used the Fairfax store), who had been recommended by a friend whose father used to work for the company. When I dropped my car off in the morning, the person behind the desk was personable and knowledgeable. My first impression was of a garage that values customer service and building relationships with customers. The assistant store manager, Shannon, drove the shuttle that picked me up from work in the afternoon. Through our conversation I learned more about the company and the high expectations they have for their employees. I will be coming back.
Great experience at the store! I got a flat on the interstate enroute to an event and Shannon got me in and out in a hurry!! She made sure she had what I needed and got me on the road so fast! Thank you for making my problem your priority! I wish I lived closer for all my needs, when I need new tires, you have my business!
Good value and excellent customer service. Having recently moved to the area, they have quickly become my go to shop.
Mike was great to deal with! Got me right in & replaced 2 tires & had me back on the road in no time.
Excellent service! We ran over screws in the highway and 3 flats. The service members had us back on the road quickly. We drove All over the next day with no issues! A job well done
Best service with value in the area. Ive been to other service shops closer to me but was never satisfied. Hogan and sons has been the best in my experience. Overselling is not their Forte and transparency is which explains all the good reviews. Keep up the good work team!!
Excellent customer service, and there professional work is a A+... If youre looking for special place to have your vehicles work on. You wont be disappointed. From your, Junkyard Wars Champion. Efraim Frank Colón
Brandon was professional and courteous and took the time to answer any questions I had. The shop was clean(bathroom too). The work was done in a reasonable amount of time and they did good work. Overall Im happy with the service and Ill be back in the future when I need more work done.
I had the alignment and oil change, the alignment was out, but there was a potion of the alignment that could not be adjusted, unless I had parts replaced on the front end, which I wasnt quite sure about. I had the brake, transmission and anti freeze flushed. Very expensive but certainly needed, however a customer, it would have been informative for me to see the results of each system flushed, show me what the old fluids looks like, just take a small sample of the old and show it to the customer. This reconfirms my decision to do it and also demonstrates to me the work was done. I would have given a 5 star rating if these other things were addressed.
Very quick service. And professional the price is a bit but you pay for what you get. Thanks Hogan and Sons
Service was fast, efficient, and helpful. The Assistant Manager on duty was a complete professional and provided a superb estimate of past and needed work. I am very grateful.
Great people, great service. I called a few places that day to get pricing and to know their schedule so I could organize my day better around it. They were quick to get me in and did a great job on my vehicles alignment with a decent price. Other places could not see me the same day or appointment hours would conflict with my schedule. Thank you guys for your flexibility.
They are a very trust worthy company. Hogan has serviced my SUV since 2012. I wouldnt think of going anywhere else. Never try to sell me anything I dont need and treat you like family! Love them
Hogan & Sons folks are friendly, professional, and transparent. Simply put they give excellent customer service and on top of that, explain what theyre going to do and what they did thoroughly.
Hogan &Sons is always fantastic. I first got to know them by their checking my tire pressure and adding air. Since then, I have used them twice, both times satisfactory. In fact, better than satisfactory. They are great and there are convenient comfortable spaces to walk to- Ross, Einstein Bagel, Trader Joe’s, Peet’s Coffee... There is something for everybody and great service.
Quality service, nice people, they’re quick, and get the job done well. I’ll keep coming here whenever I need anything done on my car.
New tire was ordered in and bad tire replaced as scheduled. Alignment check performed and recommendations for needed upcoming service given and explained coherently by Mel.
I had been looking for the right tire for a while. I wasnt impressed with the recommendations I was getting at other places. When I went to Hogan & Sons Tire and Auto, 9580 Main Street, Fairfax, VA 22031 Alan Hogan told me that he knew just what I was looking for, he showed me the tires that he had on his own truck and was able to give me a confident review of them. In no- time he had me sold and he was able to order that tire to fit my truck and have them delivered in 2 days. I really like the look and am quite satisfied with the ride so far. I live almost an hour away and have many options between my house and Hogan & Sons Tire and Auto at 9580 Main Street, Fairfax, VA - But I will return the next time I need tires because of the great service and suggestion. Thanks Again Alan Hogan.
The guys at Hogan, regardless of location, are always fantastic. They understand the meaning of quality work, and dont push for extra unnecessary repairs. They have continued to make my wife and I feel like VIPs for little more than oil changes.
I contacted this establishment while in the hunt for replacement tires. Brandon assisted and right away he earned my trust. The tires were not in stock but he assured me he’d have them later that day. The tires arrived sooner than expected & they were professionally installed. Bonus: This location offers military discount.
I have a Tesla Model 3, which got a nail in its tire. The repair was prompt and more reasonably priced than the dealership. Highly recommend
In and out in a day and got the A/C running just in time! Bigger repair than I planned - 11 yr old car and I kind of expected it - but fair and reasonable prices and I love the rewards program and discount coupons. Highly recommend.
This GoodYear is very close to my house. So convenient. And the guys there are really nice and willing to answer all my questions. And their work is top notch!
Incredibly courteous and time efficient. The location is very convenient with lots of stores/restaurants to visit while you wait.
Brandon was professional, courteous and got right to servicing my tire repair. The tire repair itself is done internally and will likely never need servicing again. I will go back, good value and good experience.
Staff were very gracious in explaining exactly what was wring with my car and how they were going to repair the issues.
We had a tire that had a slow leak. We went to Hogan & Sons on a holiday. We received quick and professional service. We will definitely utilize their services again!
I was well pleased with the service I received from these professionals. My wifes car shut off and these professionals were able to get us back running smoothly in one day. Even though I had to take the car back for correction of a service I received, they were apologetic and corrected the problem. I live in MD and will be taking my car to these professional from now on.
Great business. Fair prices and great staff!!
I have been taking my car here for the last 3 years and never had an issue, until today. There was a screw in one of my tires and I needed an oil change. The service reps always try to sell me the $100+ oil change and I always decline and get the cheapest one. I have done this since I have owned the car (2012). TODAY the service rep REFUSED to sell me the cheaper one and told me it was REQUIRED and there was nothing he could do. He could clearly see in the computer that the last time I was there I got the cheaper oil change and said there was nothing he could do. I said fine, fix the tire but I am never coming back. He did not care.My tire got fixed and a different service rep brought me the paper work and I thanked him but let him know I would not be back EVER. The service rep who assisted me originally was not there at this time. I walked out the door and the service rep came after me asking the issue. I explained to him and he apologized. He then completed the oil change I originally requested but was refused by the other service rep. So, if you go here DO NOT talk to anyone but Bana or Wally, they got done today what the other service rep REFUSED to do.
Was very pleased and felt well taken care of - as well felt the team had my best interest at heart trying to maintain a cost efficiency on the work (which is very refreshing in this area).
Honest, Reliable, and usually quick. I would recommend this garage.
Excellent Service. Straight to the point. Clear assessment of likely charges. My issue ended up being a simple tire repair on one tire of a new Tacoma 2018. Alan took very good care of the situation, immediately assessed the exact root cause (screw punctured the tire) and provided exact cost o $40. I went to this place even though I had a few others much more closer, due to the excellent reviews it had, and I am glad I did. Overall a very good experience.
Replaced a new tire that had a nail in the sidewall. Easy to get an appointment. Service was quick and professional.
I will admit I am not a car person, for me that means I do not prioritize driving a nice car, and the car that I do have I plan to drive it until the wheels fall off. As such I am not the best at keeping up-to--date with the car maintenance (including oil changes, filling up the gas tank, breaks, etc.). As I was driving down the street I noticed that I needed an oil change immediately so I decided to go to the first place I saw which was Hogan & Sons Tire and Auto. I was a bit nervous pulling into the shop because when dealing with car maintenance it can be a hit or miss regarding how long it will take to address your needs. Not only did the crew at Hogan & Sons Tire and Auto conduct the oil change in a timely manner but they also provided a list of future concerns that I should address. Additionally the cost of the oil change which also included tire rotations were very reasonable. The next time you need your car serviced I would high recommend Hogan & Sons Tire and Auto
Recently took my Jeep in for maintenance services and then returned for more involved work. They were awesome about ordering equipment ahead of time and keeping me in communication about everything. I felt I could trust them and they explained everything in detail to clarify services needed to fix some issues with my Jeep.
Alan is awesome! He was super friendly and knowledgeable. Finding the right tire in the right size is like solving a puzzle and he’s a puzzle master!Jeff even gave me a ride home. They provide courtesy rides can you believe that!?Highly recommend Hogan and Sons on Main Street if you need tires or service work.
I went in for an oil change and anticipated needing to replace brake pads as well (other mechanic said they were worn a few months ago). Hogan and Sons said they were in good shape. Upon inspection, they noticed a different issue on the car and quoted me a price. Upon finishing the repair, I was charged 1/2 the quoted amount since the issue was smaller than originally quoted. These are two examples of the honesty and professionalism at Hogan and Sons. Both Jim and Brandon were knowledgeable, helpful, and honest. Thank you!
Always appreciate the service and work. They help me make a plan so I can budget for what needs to be done now and what can be put off for the future.
I had brakes done and purchased 4 new tires. The work was done quickly and professionally. The staff is knowledgeable, courteous and efficient. I will use them again---and I recommend them highly.Most recently--I had---new master cylinder--new struts/shocks/multiple inspections----GREAT WORK!!!!
Excellent service. Friendly staff who were very accommodating and rushed my tire change so that I was able to get back to my mechanics in time to pass my inspection. The final price was also cheaper than initially quoted too. Thank you for your help and friendly service.
I came in for an oil change but I also complained about a shaking motion when I pressed on my brakes while driving. Alan was very helpful and assured me that they will check my car and do the oil change as well. He also offered me a discount! Come to find out, my brakes needed to be changed. They called me and I told them to do everything that was needed to be done. He gave me a time frame and my car was ready at the exact time he told me! I had a great experience! Would definitely recommend this place! Great customer service!
TRUST. They go out of their way to give you the best service
Ever since I moved to Fairfax City in 2018, Hogan & Sons has become my preferred car service location. The staff is courteous and professional, and takes great care of me every time Im there. They have a loyal customer moving forward!
I went to Hogan and sons last night and bought 4 tires for my car. Allen was very helpful and friendly. I called ahead and Allen gave me a price quote and told me how long I would wait. (No wait!) The service was quick and there are some great deals on tire rebates. Also, I was impressed with the waiting room, very clean and warm.
I had a great experience! I called to see availability of tires and schedule. They stated they could get me in as soon as I could get there and get my tires put on and taken care of. I arrived, there was no waiting and all was accomplished in under 2 hours. Great staff and service. I look forward to doing future business with them.
Read the overwhelming positive google reviews and decided to give them a try. Sure glad that I did. Allan is a knowledgeable guy and actually called to inform me of a rebate after the sale. These guys are honest and true professionals, highly recommended!
Service good.price as expected.I WISH THEY ENFORCED CUSTOMERS TO WEAR A FACE COVERING
The tire pressure monitor system on my car indicated there was an issue with one of my tires. Although I had a suspicion it was the drivers-side front tire, I was not sure. This morning, in the single-digit cold, I went to Hogan without an appointment and spoke with Alan Hogan. I explained my situation and that I had a medical appointment at 11. Alan told me they would evaluate the issue as quickly as they could and a few minutes later the car was in the bay. The mechanic found a screw in the tire and quickly repaired it. They also did a full safety inspection and Alan recommended an alignment but was NOT pushy about it at all. I told him that I wanted to wait until the end of the pothole season. Alan answered all my questions, to include many automotive questions unrelated to my tire issue. Very friendly, quick, and competent work.
Did a good job fixing brakes, I trust them to do a decent oil change and tire rotation, unlike some other less reputable organizations.
Wonderful Experience! I came in requesting new tires and breaks the other day. I was surprised to find out that after an inspection they found that my brakes did not need replacing, just needed some fresh new tires. I am so glad they called to let me know instead of replacing things I didnt need. I will be returning in the future and recommending anyone I know in the area looking for service.
Awesome! They took care of ordering 4 new tires and everything less than 24 hours. Convenience shuttle. Everyone was friendly. Alex went above and beyond with friendly service and matching prices. I felt like I was back home which means a lot to me since Im military always moving.
Good price, good service, quick turn around. Ill be back
Another great job. Thanks Allen, just like you said, new tires straightened out my ride. Great price, and speedy service. No pushy upsale, just facts and solid options.
Accolades and Applause to the following people who made our first experience in moving to the Fairfax, VA area a most welcome and memorable one.Outstanding, humble, professional and concerning service was demonstrated by:Rich-Manager, Dennis-Front Desk Manager, Phillip, Service Manager, Gregg-Vehicle Technician and Trey-Customer Service Provider. These employees are to be commended for their assistance, work and customer friendly attitude in providing a positive work environment overall when dealing with customer concerns and needs.We applaud their efforts and would highly recommend them and their company to any and all who are in need of vehicle maintenance. Hogan and Sons should be proud of these employees as they definitely display humility in meeting the needs of concerned individuals and their vehicles. Thank you so very much!
As a 20 year old girl I was a little nervous about going to take my car to get fixed alone. I had been ripped off by mechanics before and did not want it to happen again. When I walked in I was welcomed with warm smiles and greetings. The people that work there are some of the most genuine people you will find in Fairfax. They did timely, excellent work, in addition to their spectacular customer service. You are not just some money pit for them to drain when you go there. You are a person and they really really care about the people behind the car. They have earned my trust and I will come back soon. Highly recommend!
Excellent experience.....Alan Hogan was very helpful, knowledgeable and professional. Obvious that he has a great deal of experience in the automotive business. 1st class all the way! Highly Recommended!
Good experience reasonable price. Will definitely come back.
4 stars for availability and quickness to perform an oil change on a Saturday with no previous appointment.I Docked a star and brought it down to 3 stars for 2 reasons:1- I was quoted $86 dollars for a synthetic oil change for a 2016 Fusion including topping off all fluids. that was not the case, the wind sheild fluid was not topped, and every other cap was not touched. how do I know? they still had the the dirt and dust on them with no marks of opening or closing.2- I was called later and quoted $1200 for a fluid flush and 2 belts. I understand you have to make money but at least be reasonable. both belt kits can be purchased on eBay for less that $100 and an fluid flush costs between $150 to $250 anywhere. you actually quoted me more than the dealership.
My family was on the way to New York when we got a flat tire overnight, we came in first thing in the morning Alan took our car in and repaired the tire ASAP. Truly saved the trip!!
I have been having constant problems with my car lately. I took it in to this shop because I had heard good things from a friend. They worked on my car for hours trying to figure out what no one else could and fixed the problem at a very reasonable price. Rich the manager was very helpful and friendly as was the rest of the staff. I highly recommend this shop to all of my friends.
These guys are great -- excellent communication and service, and they arent trying to sell you service and parts you dont need. In twice trying to resolve an intermittent transmission issue (that they could not replicate), I all but invited them to replace parts and perform service I might not need, but they would not do it. But they did do some routine maintenance I requested that we hope will solve the issue. Quality work that doesnt cost you like it does at the dealership!
Great costumer service and very friendly!
They are always honest and always do great work! This is the only place we trust with our cars! Most recently, my headlight was out and I was hoping they could fix it quickly and at a reasonable price. Denis Gallegos, not only took care of fixing my headlight (quickly and at a reasonable price) he also fixed my electronic key so now I can open my doors again. It is so nice to have a place you can trust to take your cars that is managed by people like Denis Gallegos who seek to solve your problems and have you leave a happy customer.
Wonderful service, honest guys! I thought I needed a new tire but they found that my tire sensor monitor was loose and needed to be reprogrammed, the tire was fine. I will be coming back here when I do need new tires for sure, thank you! Mr. Chavez was very nice and courteous, thank you!
Oh my Goodness,this guys are incredibly helpful,excellent customer service,fast services,efficient,great managers im talking about the service manager: Brandon,the salesperson: R.Rodriguez. They take all their time to explain to you whats wrong with your car and make sure they answer all your questions. What a great team. And they offer great deals too. Its a place you would definitely want to take your car to for servicing.
Alan was efficient and very pleasant to work with. My tire repair was done quickly. Happy to refer them to friends and use them in the future
Their customer service was terrible. Dont have your car oil changed there.I went to this store to have my oil changed last Monday (1/9) and then I found my car shaking hard the next day (Tuesday). Finally my car was shaking and stalled the day after next and I went to the near garage in Springfield. They found out that the air duct screw was loose. The mechanic were supposed to suggest things that are wrong with my car every time I have my oil changed. So that time I believe the mechanic unscrewed it, but they didnt screw it back tightly. I cant prove it though. The second garage cost me extra $80 to get a diagnosis, just a little screw loose. So I went straight back to the first garage (hogan&son on Rt 236 main St) to complain about their mistake. When I arrived there, I was looking for the manager who supervise every mechanic and finally talked to him but he just gave me a warranty flyer. He didnt say Im sorry and told me that I can get reimbursed from their warranty call. But the warranty number said that if youd drive more than 25 miles away from the location, the warranty isnt valid. The second place was in Springfield but Springfield is not 25 miles away, either. The number told me to go back to the first garage if you want to get your bill reimbursed. They all gave me the run around. Theyre kind of dismissive of me and I want to get revenge the way they treated me. I dont want it to happen again. I want to get some satisfaction through this writing. Their customer service was terrible.
Hogan and Sons: Excellent Good Faith, and Excellent Customer ServiceI am following up today regarding what was a below-average (one star) evaluation I submitted for Hogan and Sons on October 9th for repair work that was done to my Jeep Wrangler several months ago. After reading my comments, Mr. Hogan and his managers contacted me almost immediately to review my experience as well as my unhappiness with the repair work that they had performed and which failed to meet my expectations (see my October 9th message for details). As detailed in my last message, I brought my Jeep to another mechanic, rather than have Hogan and Sons attempt another repair. To my complete surprise, along with their sincere apology, Hogan and Sons provided me with reimbursement for the repairs done to my vehicle by the competing mechanic! I must admit that I was completely blown away by Hogans super responsiveness, and their incredible good-faith effort to rectify this situation.I am writing this follow up on my own free will, because I felt the need to praise these good faith actions. It means something when a company admits its mistakes and makes a real and sincere effort to satisfy their customers no matter what it takes. I told Mr. Hogan that I would bring my cars to Hogan and Sons once again (I have 3) to get servicing. This company has taken serious and complete steps to satisfy a customer. To me, this excellent customer service effort warrants another chance and I am happy to bring my cars to Hogan and Sons for my future repair and service needs.Thank you to Mr. Hogan and the managers at Hogan and Sons. I highly and enthusiastically recommend this company because I now know that they back up their work and make customer service and satisfaction their most important priority. Actions speak louder than words, and Hogan and Sons actions have proved this to me without question.
Had a horrible experience with an auto shop so I randomly tried this place out and could not be happier with the results. They fixed what the other place could not (or would not) in far less time. Only knock is the price but the Peace of mind is priceless. Before coming here I was unsure if my vehicle was running smoothly, now I know it is. The manager I believe was named Alex, was extremely helpful
I was unaware that this place was not a Goodyear when I called and when I arrived I didnt know until I saw the guys shirt. On a positive note,they serviced my car in record time, however, they are very pricey. I paid nearly $100 just for an oil change, which included a $25 discount so I would have paid even more if I had not received the a coupon and first time customer discount. Granted, my car takes full synthetic, however, when I lived in Hawaii, the Goodyear only charged me ~$70. Which, is why I rate 3 stars.$30 more is insane, even for the fast service. I (usually) have more time than money.*wont be visiting again*I only decided to stay because I was in a rush and had no other choice since my wife needed the car that night so she can take a road trip up to New York for her internship.
After a dealership gave me a quote for tires and $1200 worth of miscellaneous work for my low mileage, three year old car needed car needed now...Hogan and Sons found me a great set of tires and gave me realistic timelines for work needed and a good price for tires. The service person was was nice and the work was done before time promised! Thanks!
Came in for a quick alignment, Alan was great he got me right in and right out. I definitely recommend Hogan and sons Fairfax for any of your car repairs. Thanks for the excellent service!
Professional and friendly staff. Had 4 new tires installed a week ago and am very pleased with the service and recommendation. Alan was great to work with!
Hogan & Sons Fairfax is awesome! Ive brought my car there for service for years. Today I realized I had a flat and although they were slammed with a ton of customers, Dennis took the time to check it out. He identified the issue immediately and got me back on the road before I knew it. Thank you for saving the day! Hogan & Sons has earned my business time and again.
Well I brought my car in because my brakes were going in a little too far. They found the problem and repaired it. Good job!!
I had a broken wheel and had to get back to Tennessee in a hurry. There was not a wheel to be found for two days. Then i called Hogan & Sons and Ray answered my plea for help. He was able to find a wheel for my Mazda, replace my tire, and had me out the door within a couple hours. Thanks Ray for helping me get back on the road!
The guys at Hogan & Sons are great. Having a car mechanic I can trust is important, and my recent experience is why Ive been going to them for more than 15 years. Trying to keep an older truck running, they helped me understand which problems I needed to address and those I could put off to the next time. Brandon, Denis, and Rich have earned my business and I can confidently recommend them.
I went there to get an alignment on my Honda Accord. The people there were super nice and they run a tight ship.Gave me a good price for the alignment and did the service in an hours time.And the good thing was I did not even an appointment. Just dropped in on Saturday and they did it.Will definitely come back for future repairs and maintenance on my car.Quick update: The alignment is off within 4 days. The steering is veering to the left on its own. So it looks like they actually did not do it properly.Update: My steering has started vibrating under hard braking badly. Really disappointed. Within 5 days, its at a point as if i did not even do the alignment.Update : They checked the alignment out and did the balancing for free too. The fault was not with the alignment but with my tires. This is what is called customer service. Did not charge me a single penny.Ill definitely come here for future repairs.
Professional technician, well knowledgeable. I trust him with my car repair services and also recommend him! I will be a regular customer!
The people at this location are great with their customers.
Had all 4 tires changed and expected to wait hours, and it only took a little over an hour. Friendly workers. Clean lounge area.After a horrible experience of waiting 4 hours at the car dealer for an oil change and state inspection the week prior, this was such a pleasant experience.
I walked into Hogan and Sons needing a tire repaired. I met Rich Greene and he immediately took my car for service. Upon inspection it was determined that all tires would need to be replaced. One might think go in needing one tire and now Im getting sold 4 tires....BS right? NOT HERE. Rich took the time to show me the tread wear, the inside of the damaged tire, and clearly outlined the situation. I clearly understood what need to be done. Service was quick, conviently provided a courtesy ride. The entire process was simple. What made the biggest difference was Rich actually filled out my rebate form, and addressed a stamped envelope so I can take advantage of a mail in rebate. All the extra steps were done so I trust that I will only get the service I need but the service will always be exceptional. Thanks to Rich and the entire team. Great Work!
Excellent and professional service!
I cant say enough good things about this place. Everyone is extremely friendly at all encounters. They are on point with diagnosing and fixing problems in a timely manner and go out of their way to make your life easier. Plus the prices are on par or lower than everywhere else Ive tried. I drive about 19,000 miles per year, so Im here a lot! I wouldnt even think about going anywhere else ever again!
I have been coming to Hogans for many years because of the thorough work your mechanics do. This time was no exception. There were some problems with the catalytic converter that was delivered, and Brandon made a special point of explaining the situation and keeping me in the loop as the work progressed. Refusing to accept a defective part when it was delivered was typical of the kind of service I have come to expect at Hogans.James Trefil
Alan and crew are absolutely awesome. I recommend them to anyone in need of car service and repair. I will be back.
Recently visited to purchase new tires for my car and was assisted by Alex. He was extremely knowledgeable and patient in explaining the different options, and recommending what was best for my needs. The work was done quickly and efficiently and I am very grateful to Alex for his kindness and professionalism. I will be back thanks to him.
Hogan & Sons is awesome! I realized last minute that my state inspection was due the next day and not only did they squeeze me in, but they picked me up too. Special shout out to Kory and Danny for going the extra mile.
Amazing group of guys up there. They are honest, thorough, and will take care of you! Not pushy, but informative.
Every time I go to the Fairfax location of Hogan and Sons for car repairs, the team including Brandon and Alan Hogan go out their way to get my car fixed in my time frame which is amazing! I highly recommend Hogan and Sons, they are honest and fair and very friendly.
As always, your service was great! Thank you very much.
Went in to get my oil change today and Alan was very helpful he got me right in and right out waited less than an hour this place has excellent customer service and I will be coming back again...thanks for the great service Alan
Pros Best customer service friendly staff.😀Cons Truck interior left with oil stains 😐
Excellent and super fast customer service! The general manager, Rich Greene was very courteous and more than helpful. I absolutely trust this shop and will continue to drive the extra miles to have my car serviced here in the future.
I went there 20 minutes before they closed asking for an oil change, but they didnt have time because they already had another car in front of me. I was worried because I hadnt got my oil changed in a while and Dennis said to bring it around and he would look at it and top it off if needed so I could get home. While looking he saw my cooler fluid was low and so he filled that up for me. He also noticed a few other things that he told me needed to get done and was extremely helpful and generous. I couldnt be more pleased with the service I was provided because he didnt have to help me at all.
I am so thankful for Hogan & Sons! They were very friendly and didnt talk down to me. I am always afraid that car shops are going to lie to me and overcharge me. I was quoted an astronomical price by AAA saying I needed to get my struts fixed (and a bunch of other stuff). So, I went to Hogan & Sons for a second opinion, and they were able to tell me that I didnt need tons of work or new struts. They fixed the issue pretty quickly and charged me a very low price for the service. I will definitely be going back! And sending everyone there that I know!