We find Grande Aire to be a fantastic heating and AC resource for both repair and new installations. The are prompt, kind, professional and can be trusted. The guys worked so hard in extensive heat and humidity and did a fantastic job and made sure I connected with the new thermostat before they left. Great guys and Tim was also fantastic to work with on the new equipment. Five Stars!!!!
The technicians that installed our new system were knowledgeable, efficient and were willing, even eager, to respond to any questions or concerns we might have. System is working fine. Brian, our salesperson, was exceptional. He even visited us several days after the install to ensure that we were totally happy with the system and with the installation crew. He brought a couple high grade filters and discussed the details of a maintenance contract. All in all, were highly satisfied.
Kyle came to our property and did a thorough, professional job with our A/C issue!! Its been a rough couple of days and he came out and quickly determined the issue and did a great job explaining what the problem was. Thank you Kyle!
Gotta say the response time is great. Service guy came out the same day I called. Put in Freon and had me up and running that day. I do the yearly maintenance with them. I’m getting ready to upgrade so they sent Tim to evaluate my system. Have 3 options to review and choose one for install.
Called them because I returned home and my ac was out. Simple fix, did the full diagnostic service, told me my system was in great shape. Honest techs and very reasonable pricing. Thanks to all your employees for their service and kindness.
Invoice was same as estimated quote with no add-ons or surprises, workers were on time, courteous, and knowledgeable about thier task. I like that they have an additional location here in Englewood. Will be using them for my fall service call.
We had an excellent experience with Grande Aire. This is the second air/heat system we have had them install. One at a previous address and one in our current home. Both installs went very well. This latest one was done very professionally and and with no issues. We also have Grande Aire for our maintenance contract and we are very satisfied with that also. We have used them for emergency services and that was quite satisfactory.
We have used grand air for many years . Without hesitation I can say first hand I’m also in the service buisssnes, where execwnt customer service is key to building a relation ship with a customer. Everyone at grand air is alaways professional . Always on point and willing to god that extra mile with a smile .
Grande Aire was phenomenal in every way when they repaired our Marine AC unit. Jesse and Tyler were knowledgable and responsive as they found our problem and then repaired it. The best part was they also took some time to look into an electrical problem we were having in our engine room. Highly recommend them and their company who responded quickly to our urgent call for repair!
The company is there for you, hard to find these days.Tech RJ was a blessing and was fortunate to have him get us secured for our time away.Thank you Grande Aire.
We had a new Trane Air Condition installed. We couldn’t be more happier with the installers Jay & Brandon who did an excellent job. In addition, we had to have our Thermostat’s be calibrated to more accurately read the humidity level. I called and within hours the same day Grande Aire sent Adam who fixed it. We are so happy we chose Grande Aire. Fast response. We Highly recommend Grande Aire.
Michael did a fabulous job hope to have him again.
Bob had everything I needed ready to go on short notice. Always an excellent job
Our service tech was awesome! He was knowledgeable and so kind! Grande Aire is always on time and always comes right away! I highly recommend them.
My kids & I were gifted a Xmas tree, over 6ft and decorations. It didnt work right. Hoping w/all my heart that possibly I could reach them in Xmas Eve? Answering service confirmed, highly doubtful. Him and wife, showed up at our house on a cold rainy evening, Christmas Eve evening. New tree in tow. Happy as can be, all smiles. All I got is this ... Considering their unconditional generosity to hometown families? I cant imagine, youd want to do buisness anywhere else.Mama, Anthony, Tyler, Alexander, Terianne, Angie 💖
Today it was my sincere pleasure to have our AC system inspected and repaired on the spot by Tim Reynolds. I had called to request a sales call in the hopes of establishing a maintenance contract foe our AC systems.Mr. Reynolds was beyond a doubt the most knowledgeable and professional sales professional that I have met with.He actually pulled plenum panels off of the air handler in the attic and found and then repaired several things that were quite deficient, that I would never have noticed or figured out. He was dispatched for a free sales call that I had requested - but I received much much more. Tim actually was seriously adept and proficient at explaining the systems to me, and then also went above and beyond, and started fixeing things that would have been a serious problem in the near future. He also diagnosed deficient items that should be replaced (inoperative UV system) and disabled and removed a nuisance out-of-date “humidity” system that was obsolete and sure to cause problems. Top it off - two CB switches had corroded to the closed(“on”) position inside the plenum - they were redundant CB’s. Because the switches were so corroded, just the action of unscrewing and removing a service panel - caused the CB’s to permanently fail, leaving the AC unit unable to receive ANY electrical power. The Circuit Breakers were literally completely corroded out internally as could not be restored.Mr. Reynolds persevered - figured out the problem and was able to bypass these redundant CB’s - all this - FOR FREE - in a hot and cramped attic!Kudos and hats off to Grande Aire - I think you have found the employee of a decade! I’ll be signing up for a maintenance contract, and when I change out our AC system, I look forward to calling on this customer service oriented company.Thanks again for the great service today!Kevin Sheets
Dakota arived on time, professional, pleasant, informative and Covid safe!im a new customer and am very happy to continue. kudos to Dakota
Great service and responded immediately when we had an issue...Alex went above and beyond to service our air conditioner, installed a purifier system and made sure all worked...air conditioning gave him a problem and Alex stayed until he solved the problem and made sure all was working before he left . Hot and humid day, Alex made sure house was cooling before leaving.Very professional and explained everything to usWould recommend Alex to service anyone’s place, home or business...Recommend Alex 110 % and moreWill see Alex in the fall when serviced again 😊
They came within 1 hour of our call in on a Saturday night and didnt even charge overtime hours or anything. They spent 2 hours here and problem solved and waited enough time to make sure everything was working properly before leaving. Such good customer service we signed up for their yearly maintenance/service plan. Definitely recommend them!
I have used Grande Aire for many years now and they have never let me down.Today they were extremely busy but still found time to do a repair for me at my Flower Shop and for that I am extremely appreciative.They are very reliable, knowledgeable, and honest! I highly recommend them!
Great place to get awesome reliable service on all your house hold appliances
Technicians showed up on time and performed their tests and maintenance professionally and courteously. We have been Grande Aire. Ustomers for several years, and we have been completely satisfied with each call. Highly recommended.
I had a wonderful experience, Linda was great to me and my family...
Always the most friendly workers and great prices
Cam back out to verify that it was working
Nice people and sincerely interested in doing the best they can to help.
One of the best AC company.
Awesome service.
100% professional
Grande Aire is always prompt and perform outstanding work.
Very professional, knowledgeable and well mannered.