An accurate representation of the salon environment can be found by reading the responses to the reviews. Extremely poor customer service. I felt attacked by the staff and like a burden to both service workers at the time. I will not return.I booked an Extreme Acrylic set with Sheryl and requested she do a set she posted on her Instagram. She did not greet me when I walked in. She only asked if I had an appointment, then told me to go wash my hands. From the moment I walked in, I felt like an inconvenience to her. I thought maybe she was having a bad day and didn’t want to speak, so I tried my best to be kind, short, and polite. She very rudely told me the design that she posted was not hers, without offering to attempt, replicate, or offer any alternatives. She made it very clear in several of her scoffs, comments, and harsh tones with me that she was not interested in me as a client.She never even spoke to me unless it was so scold me. I tried my best to be extend grace, being that I come from the service industry as well and understand we all have bad days, until I witnessed the way she answered her calls. She would roll her eyes and give the same short, rude tone she was giving me. After she hung up, she began to complain about how dumb people are and how ridiculous their requests are. I was extremely uncomfortable as I was a first time client and it didn’t take much for her to bad mouth her clients to me.Then the woman giving me a pedicure was even more rude and yelled at me because I didn’t understand why I would be charged $5 per color on my toe nails. I had asked for rainbow nails and understand an extra fee for using multiple colors, but $5 a nail seemed like they were attempting to punish me for my inconvenience to them. I was repeating what I understood, but she got so upset that she grabbed the nail polish and aggressively clapped them together as she raised her voice and repeated the price. To make matters worse, Sheryl would shout from across the room to translate for me, but again, in a very rude tone.This is by far the worst service I have ever received.

I am new to getting my nails done. First time (purple set) I didnt know what to say, or to ask for and picking colors before sitting down. Second time I didnt pick my color but had pictures of the color. Ive gone to this place already twice and love my nails. Thank You Sheryl.! Next time Ill have my colors picked.

My nail tech did a very thorough job and took his time. Loved every second of it 🥰

I love this place because they’re so clean and nice. All of the techs are nice and professional. They asked everyone to wash their hands upon entering, and every techs wore masks and gloves. During this pandemic, it’s a safe feeling to see your nail tech practice hygiene standards. My nails and toes came out perfect and nice. If you need anything you just have to let them know. Will definitely come back. Thank you.

Went in for a pedicure, I had initially booked a basic but ended up upgrading for a deluxe, my pedicure was definitely not worth $50.00, as the gel has already chipped off and I have an infection on one of my toes ! Don’t even want to try going in and asking for a refund as they have a sign where you pay that they don’t issue any refunds.

I always book with Helen for a pedicure! Four of my toe nails are a round shape and I asked Helen if she could put acrylic and reshape them to a square shape and she did! She took the time to do it perfect and it came out super good 😊 she always does an awesome job with my feet, thank you Helen :) she’s the sweetest as well

I got my nails done last weekend (gel manicure) and well they aren’t the greatest. The gel is very un even and my nails all look like they have different shapes to them. My nail is still clearly visible which is the most upsetting part because they could have easily done another layer an it would have been ok but it looks weird and not good. You can’t really see it in the picture because my camera isn’t the best but it’s very noticeable in person.On one of my fingers the nail polish chipped as well and is peeling on a few others. The person also cut my cuticle really short on one of my nails and it bled a bit but it’s ok now. I don’t like to do bad reviews but I just felt the need to share my experience. I don’t know if it’s always like this, but it might have been taht I was a little late to my appointment so they got upset and didn’t do as good but I don’t know. It just felt like the person doing my nails was really trying to rush. I wouldn’t come again.

My only complaint was that the pedicure water was cold and wish I had more time to soak my feet. Partly my fault as I should’ve spoke up. However, my pedicure turned out great and I also got a full set put on. They took their time and made sure I was happy. My nails look really pretty and I have gotten so many compliments on them. Reasonable pricing as well. If you’re thinking of coming here, you definitely should!

I am a loyal client that will continue to Admire the talent and dedication of Sheryl and her family. Thank you

Very good nails, went in with a picture and came out with something way better! Good first experience, good laughs and definitely coming going everytime I visit El Paso! :)

Horrible service. The owner was very rude when I asked if I can get acrylic nails instead of a manicure because I entered it wrong in the system. Sorry we all make mistakes. And when she was asked, She said “NO!” Waved her hands no shook her head no and stormed off. I really felt like a burden being there. Instead of her coming up to me and explaining to me personally sorry and why they can’t do it, she just storms off and disregards her clients feelings, no sorry at all. I understand it’s kinda my fault that I entered it wrong in the system and messed up their flow of employees but she could have been more personal about the situation. The nail tech doing my toes stated she can only do a regular manicure, I declined politely. She was nice and my toes came out really nice. I was also offered for regular acrylic with another nail tech but I wanted ombré only and I suppose not every employee has the ability’s to do each service, which I understand. However, the owner has been rude since day one, but I disregarded it because I am aware that running a business is hard work. With that being said due to her rudeness on this last appointment I will not return.

Very sanitary ! All of the files, buffers and pumice stones are in a new pocket that use for each client and discard after the service is done! Highly recommended!

Great nail salon! They sterilize the tools and take necessary covid precautions seriously. Helen is the best.

I was recommended to go to this nail salon by a friend and it was 40 minutes from my home so I figured it would be worth the drive if they are really good. I was greeted immediately because I had an appointment for a full set and pedicure both gel. The lady working on my pedicure took out a hang nail which my toe got infected a week later from. She also used a cheese grater on my foot which I was later told was not supposed to be used because it could cut our feet and cause infection (another certified nail technician told me this). A man then worked on my full set and they came out really nice.HOWEVER, I decided to go to a different nail salon closer to home because I need another full set and pedicure done but didn’t need another toe infection. This lady soaked my nails off and immediately told me I had MMA on my nails which is not supposed to be used in nail salons. MMA is used in the dental industry for the production of bridges and crowns. She also said EMA which is acrylic is soaked off and just comes off without becoming a rubber and cementing to your nail. She soaked these for an hour and had to file my nail to make sure it was all off.I obviously won’t be going back because what I was informed on form another nail tech. I also went for a second opinion (family friend who is a certified nail tech) and she said the same thing. Keep an eye out and don’t be afraid to ask what is being used on your hands. I’ll try to attach a picture of my nails when I was soaked off.

I wasn’t able to write more on my other review, but I also wanted to mention the customer service a little bit. I came in and there were two people working and they both just looked up for a little then looked down again. I stood there for a bit till one of them asked what I needed. I told them and then they told me to go wash my hands, there wasn’t any soap so I used hand sanitizer. They didn’t seem very happy that I was there almost like I was a burden which I don’t exactly blame them since I had come in later then the time they said to come. I saw all of the good reviews and the pictures and I was super excited to come and try it. I really did want to like that place but unfortunately it just wasn’t for me. Overall the costumer service isn’t the greatest and neither are the nails.

My nail tech did an Outstanding job! great attention to detail!

I typically don’t write reviews for businesses unless they’re either amazing or terrible. i don’t think star nails spa is a terrible nail shop. i do think, however, one of the employees can be a little more “welcoming.” i’ve been here about 6 or 7 times since december and have gone to the same nail tech every time (with the exception of once) and every time i’ve sat in this nail tech’s chair, i would never get a “hi how are you today?” (at least i’ve never heard them ask) and once i would leave, i would never hear them tell me “have a good day, see you next time” or any other farewell (again, i could’ve just not heard.) and the thing is, they do my nails exceptionally well and i’ve have tipped them well (and over tipped) yet i feel this coldness from them. also, i’m someone who is very big with customer service. especially if you own/run a business. and i’m not saying you have you ask me question after question or anything like that. the simpler, the better in my opinion. but to say nothing (and only talk to me when you’re ‘pissed’ about something ), it just rubs me the wrong way. and to see how this person is responding to other potential customers on the reviews here really shocks me. regardless if the customer is wrong or right, i just feel that as the owner, a nicer response is better for the business. some customers may not care, but potential clients may care if they’re looking for a new nail place. that’s just my opinion. it sucks that i really love how this person does my nails, but i don’t think the amount i spend (tip included) is worth it. i’ll pay more for someone who is consistent with their greetings and farewells. as a business owner, customer service is a top priority which includes more than just “doing the job.” especially in a nail salon where i feel like making the customer(s) feel welcome is part of it. with that being said, i don’t know if i’ll come back to this salon or not honestly. i’ve been somewhere else where they do my nails just as beautiful for a cheaper price, but i love the vibe in star nails more. i just wish that my nail tech would go out of their way to speak to me (or speak more).update: i went to a new salon and the customer service there was amazing!! not only that, the nail tech (i think the owner as well) took the time to completely fix my severely damaged nails unlike my tech at star nails (the tech at star nails may not have had enough time so i’ll give her that). also my nails came out just as beautiful, and the nail tech really went out of her way to make sure my first experience was a great one. she was also really funny and she seemed like she was in a good mood as well! i don’t think i will be going to star nails anymore.

This is my 2nd time coming here and they did not disappoint. This is the ONLY nail salon in ELP that’s worth coming to and that deserves to stay in business.You’re crazy if you go anywhere else.

Helen did an amazing job on my nails. Listened to what I wanted and did exactly that. She was very sweet and funny. At first their greeting seems a bit rough, but once you are receiving their service they are complete sweethearts. Will be returning 😊

Loved the way my nails and feet got done definitely will go back

My wife went to get her nails and they were very disrespectful to her. She wanted rhinestone the lady though attitude and told her she doesn’t have time for this...be more professional

My nails came out so stunning! My boyfriend & I first time at Star Nail Spa & we loved it. He got the charcoal manicure while I got my nails done & we were so impressed by the people working on us! The people that work here definitely have extra professional skills. Star Nail Spa the spot!!

Kenny did a great job! I dont get my nails done often but I will be going back. Really great service amazing work!

This is the best & only nail salon I will go to in all of El Paso. The salon is so clean, so professional & the staff is so friendly. Each time I’ve gone in, I bring a picture of what I’d like my nails to look like, & the staff does a wonderful job matching the color & design of my wishes. They take their time & I have never felt rushed-even on a busy day.

I absolutely love this place! I got my nails done yesterday and they came out amazing. The lady that did my nails pays very close attention to detail. It was a little bit of a wait but 110% worth it! Theyre amazing, super nice and very sociable and professional. Coming here to get my nails done from now on

Very nice people. They got us in and out and had excellent service!

Always professional, polite, and take extra precautions to make sure that everything is disinfected and clean. I always leave 😊 happy.

THE BEST nails & intricate designs! They’re just so talented! The owners are so lovely and always give amazing customer service. They also do amazing lash extensions! 100% recommend ⭐️⭐️⭐️⭐️⭐️

Ive been going to Star Nail Spa over a year, it has always been a good experience, and consistent with timely service. I just got my nails done for the first time since Corona virus, I am so pleased with all if the precautions taken. I felt that everyones health and safety are being taken seriously. EVERYTHING is touchless, and sanitized immediately. Im looking forward to my next appointment.

Appointment time was set at 1130. After entering with no costumer care greeting I was finally told you go wash my hands and have a sit where I was waiting another 10 mins. Their were two employees on one costumer. A total of 5 employees and 4 costumer inside. Ridiculous horrible costumer service. No service was completed and as I walked out no one said anything, but what to expect when they all acted mute to began with.

I have been a customer for a very long time. I wouldn’t go anywhere else. The quality of services is superb. I also had my micro blade eyebrows done last month, and I’m super happy with the quality of the outcome.

What a nightmare!!! This place is the worst place I’ve ever been to for nails. Two nails fell off the next day and they would not replace them. The people are so rude and mean. I felt so discriminated. They were coughing and not wearing masks while they did my nails. I will not return.

Nails look good.

Took our same day appointment.Very friendly and welcoming.Service was good quality, spa is clean and safe.Will be coming back and recommending to anyone looking for a mani or pedi.

Love this place! Kenny was awesome.

This used to be my go to nail salon, until today. I went in for my usual gel pedicure and powder dip nails and I was rudely turned away. Their website said open till 7:30 p.m. and I showed up around 2:30 p.m. I was told “we only have time for one service, so pick one.” I left & took my business somewhere else. Guess this place isn’t hurting for business for them to turn customers away so rudely. I’ll never go back there again.

Kenny is AMAZING! I just started coming here and typically visit once a month. He always remembers what we talked about the last time and is so nice. I get a full set dip powder manicure and they look FLAWLESS every time! He always has good recommendations for colors and finishes (like gloss or matte) which makes it fun as well. Highly recommend this salon to everyone!

Walk in or appt friendly. I go in during the week usually after 5pm with little to no wait time. All the techs are friendly and I always walk out admiring my nails. Theyre not pushy with offering extra services. Theyll do exactly what you want. Very clean and affordable as well. Plus, they offer gel, dip powder, and acrylic.

Went here for the first time today. My sister and I got full sets of acrylics and my mom got her nails painted, all just by walk in. The atmosphere was amazing and everyone was friendly, including the other customers. I had my 2 year old daughter with me and they were fine with her playing with stuff and making a ruckus (trust me I did the best I could to control her). Beautiful and vary clean establishment. I sat in the chair for a good 45 minuets to an hour with the lady well she made sure my nails we perfect and just the way I wanted them. Didn’t rush on any of our nails and they all turned out amazing. I will definitely be coming back here.Wish I would have gotten the name in the tech that did my nails because I would definitely recommend her. She had blue hair if that helps. Very pleased with my 1st experience here.

I am so happy to have found this shop. Everyone does a great job, between lashes, pedicures, and dip manicure i’ve worked with all the technicians and they have been great. There’s not a one of them I wouldn’t return to for a service. They’re all really focused on their work and overall a great environment!! Thank you

Honestly worth the drive I’ve been here for about 3years trying other artists and I haven’t been fully happy, but I came here like a couple of days ago and I’m still satisfied with my nails I love them! Yeah a little pain when they filed them but I didn’t bleed like other places that I have been and the results were worth it! Thank you so much the drive was worth it! Honestly!

If you want a quality and sturdy set, do not go to this place. If you look through the reviews, you see the owner arguing with customers excusing their bad service. I paid 110$ for a gel manicure and a pedicure including tip. The day after I got my gel manicure, 4 nails chipped, I gave them the benefit of the doubt and instagram dmd to see if they would fix it, they agreed but only to act super distant and annoyed when I came in. When I came in they only fixed the 4 nails which caused what? 2 more to chip the next day. Extremely cheap materials and they are also adding a 3$ charge to everyone’s ticket for “Covid cleaning supplies” yet sell varieties of supplies on their ig story, and didn’t even sanitize where I was sitting before they sat the girl after me. Unprofessional and cheap. Go else were if you want to have good quality nails.

I love this salon. you can schedule an appointment through messenger, call or just walk in. services for any budget. Friendly and proffessional staff. I will not go anywhere else.

Sheryl is amazing! Ive gotten my lash extensions filled in about 6 times by her, Im more and more impressed each time . Ive received plenty of compliments day after day. I would definitely recommend you get your lashes done by her. The individual lash extensions look so natural and make your eyes stand out beautifully. Cant wait to go back again !

This place is truly amazing!! They have countless colors!! The nail techs are amazing and never hurt you (Especially Kim and Kenny)!! The pedicures are so nice and they have new chairs! It is a great place to go!

Fantastic service & they did an amazing job!

No other nail spa in El Paso like here. Love it. No matter how busy they are I always get my nails done right. I walk away happy and satisfied customer right here.

I want to thank Kenny and Tommy and the wonderful staff for our beautiful nails that took their time on me and my daughter. Great service. And most importantly I want to thank this wonderful lady named Jessica who I spoke with while waiting. Without knowing my rough time that Im going through in my life and the chaos and this emotionally distraught time me and my children are facing she paid for our nails. Jessica thank you so much you made me and my daughters day and you truly are a blessing in disguise. I just sat in my car and cried. Thank you. And if I see you again I will definitely be giving you a huge hug and one day give it back to you. #blessingindisguise.

If I could I would give this salon (probably would not call it a salon) a zero rating!!! First time there, walked in and NO ONE SAID HELLO OR MAY WE HELP YOU! EVERYONE looked up! POOR CUSTOMER SERVICE!!! I typically go to my salon (TipsByTiffany) but my daughter is in town and today is her Birthday so we went on a spur of the moment and I so regret I drove there!!!! Terrible customer service!!! Don’t waste your time!

Very professional and friendly! Customer service is awesome. Sheryl does an amazing job!! Highly recommend.

Omg this place is amazing!!! My best friend and I went and got dipped and gel manicures and pedicures. My nails look absolutely gorgeous! We will definitely be going here every time. Thank you guys.

Customer service was great and place is super cute but the dip manicure I got, started lifting within 2 days and by day four, 7 of my 10 nails dip were gone 🙁I wanted to like this place so much since its right by my house.

The best shop I have been to in a long time. Kenny does my nails and Helen does my pedicure, both are excellent. So glad I found them.

I refuse to get my nails done anywhere else! The quality of service and the way my nails always come out is unbeatable on every level. Kenny is the best nail technician I’ve ever met!

Visiting from out of town and gave me what I asked for.

Saw the good ratings and decided to try it out. When my mom and I walked in all the employees just stared at us for a few seconds. One finally asked what we needed and we told her two pedicures please. We weren’t directed anywhere or told how long so we just took a seat. A man came out from the back and asked if we had an appointment, we told him no, and he just walked away. The one lady doing nails in front of the salon just seemed annoyed we were there. We sat there another couple of minutes and still no one told us at least how long it would be before they could get to us. We left and they didn’t seem bothered at all.

Love Sheryls work! Ive never write any review before but I have to log in to write her a review. Shes always been so into details with my eyelashes and my nails. Never disappointed with her work. I am for sure will be her loyal customer.Updated: just saw the review below, and Im for sure my lashes are individual, not clusters. I insisted the first time to have clusters done since its cheaper, but Sheryl talked me out of it and told me itd hurt my lashes. There is no way shed do it on any customers. Anyway, I dont understand her experience,cant tell, I just love my lashes so far, and Ive been having them done for 3 months now.

Came in today, the shop was packed, but the service was great. I had to wait a little, but wasn’t too long before I got assisted. I love the Jelly pedicure, and my dipping nails are perfect. The guy did a very good job on my nails. Will come back again.

Ive been coming here for quite sometime now, and i can honestly say i have never been disapointed with the service. My nail tech may not be the most talkative which is fine, but shes amazing, she pays attention to detail, literally every detail on my nails. She remembers the color i stay with every time i go in. Appts are recommended! Im Happy! No complaints!

Called in to make sure they had availability, they were able to see me rather quickly. The gentleman who did my nails had tattoos, he took his time in my full set acrylics. They came out beautiful .I would recommend.

Love how my nails came out. No wait time and he made sure I was happy with my manicure. Would definitely come back!

Highly recommend the place; good service, nice, clean, and professionals do a great job. My nails always come out the way i want them to. I’ve already told many people about this wonderful place and i hope to go soon for some more nails!

Went in for lashes and it was the worst mistake Ever. The beginning was awkward and whatever she put on my eye burned. I told her it was my first time getting hem and there was no communication about what was happening at and what to expect at all. In fact, she didn’t say anything until the end of my service. On top of that she kept leaving to go to the front and answer phone and returned without washing her hands. Not sure if gloves are required for lash extensions but none were used so I would have appreciated at least washing your hands before coming back to touch my eyes. I asked for classic and got a more volume set. The end my eyes were bloodshot red and I could barely hold my eyes open to see if I liked them or not. My eyes were watery and immediately lost 5 clusters of lashes on my way to the car ( which I did not even want).. This was not even a week later and my eyelashes fall out by the dozens every day ( my real ones included). There are noticeable gaps and hard patches on my eye lashes from freaking globs of glue matted on my lashes smh Currently waiting on my appointment with another lash tech to remove this poor work and see what is left of my natural lashes after this tragedy. Only positive is my daughters nails were great..?

Its not harassing. Not everyone has Facebook and people should know how terrible your attitude is. If you cant handle criticism dont run a business.

Ok so I went in today with my sister in law and we had the best experience ever Ive had issues with my finger I had an accident when I was younger so when I get my nails done there are some nail techs that dont do that nail right and the guy who did my nails today made it look as normal as my other ones and I was extremely happy I will definitely be back... Thank you Star nails for a great experience and making me a happy customer its hard for me to find someone to do my nails and Im glad I finally found a place to go! ❤❤❤

Hated it! Will never go back. Owner (with blue ghetto hair) was extremely rude. The guy who initially did my nails did an amazing job other than the fact that I had to drive back from far to get my nails fixed because the gel started peeling literally right the next day. I couldnt make it back to this place until the end of the week and at that point decided to get a polish change since it had been a few days. Mind you I HAD to go to work and birthday party with messed up nails the NEXT day after getting them done and drive all the way back up to them to fix them only for the owner to catch an attitude and say I have to pay for rail polish change ($10) and that the only thing h they would do for me is fix my two thumbs for free. I paid $55+ for full set and drove there the least they could have done is that. Im not cheap so I paid the $10 after she called the cops on me, but to her sad dismay they didnt or couldnt do anything to me since I did nothing wrong other than try to argue the fact that they messed up and should fix it. She tried to kick me out of her shop bc I tried reasoning with her and tried explaining why I should at least get my nail polish color change as even exchange for all the hassle I went through. Oh and to top things off she said that the customer is not always right out loud in front of everyone. If you are well educated and have some type of professional decency you would know that a CUSTOMER IS ALWAYS RIGHT. Thats basic business rule #1. $10 for a nail polish change is nothing versus arguing with a customer in front of your other customers. Thats low and trashy of her.

I just moved to El Paso and Im so happy i found this place. It’s the first time i go to a nail salon and i leave fully satisfied. I got a full set and a pedicure and everything was exactly how i wanted it. I forgot to ask the name of the lady who did my pedicure but she was great and Kenny did my full set and I loved it. I will definitely come back and I recommend this place 100%.

Good quality and amazing service!

I just got my nails done on Sunday and two have already come off completely and another one is in the process of coming off. I’m kind of surprised because I went here before and got my nails done and didn’t have this problem but it’s ridiculous I paid $90 for my nails to last 4 days?Update: I went back 3 days later to get them fix after a total of 5 nails had come off and that’s only after spending 20 minutes trying to call them to make an appointment to fix them. I got there and, to me, they were a little stand offish about fixing them. But whatever, I got them fixed and then got home just for 2 more to come off. Literally worst experience I’ve had so far with a nail place. Which is surprising since I had been there before and didn’t have this problem.

They did a great job on my nails here, however they should update hours of operation.

Unfortunately I had to give this place only 1 star. Staff was great and all but this salon gave me athletes foot. Knowing this I think people need to think twice before spending $60 on a pedicure.

When I first walked in they were very nice. I had a hard time because I had never gotten my nails done and I was having them done for prom. When I sat down in the seat I had gotten confused with the process of how they put on nails so I had asked her if I was getting the right nails that I chose. The lady became defensive and started laughing at me and talking about me. I stayed quiet because I was very upset and she still continued to make fun of me. After, when she was drying my nails, she repeatedly rubbed the nails before the nails were dry so the polish rubbed off from the top and she didn’t fix them. The nails were not ugly but very rude service.

Had my nails done with the Dip Powder for the first time, a little more expensive than gel but it is so worth it!!! The young lady who did my nails ( I did not get her name :( ) did an amazing job!!! Both Pedicure and Manicure, Highly recommend the Salon!! ( Nails in below picture over a week after I got my Mani, will be going again this week!!!!)

I made an appointment for Friday at 2pm for my nails and pedicure. The place was packed, and I was told my nail person was running late. Come to find out she was the one that I had the apt with, but was with another customer barely starting a new set. It was dirty and I will never go back. This was the first time I was going to get my nails done since moving back. Super disappointed. I dont know how they have such good reviews.

First time visit. I received excellent customer service. The young lady manning the front desk attended to me. She was very friendly and gentle while doing my mani-pedi. Will definitely become a repeat customer.

I love Helen. She always does what I want! Great place!

Went in today for mani/pedi. Staff was welcoming and very nice. My friend and I did not have an appointment but were seen very fast. Highly recommend. We definitely will be back.

The best salon in El Paso! I’ve been there twice and the experience was amazing ! Today my nail tech was Kenny and my nails look awesome! He was very nice and knew exactly what I wanted! The last time I took my mom and my aunt and their nails came out amazing pedicures were so relaxing and all our nails came out awesome! This is definitely the palce to go! The nail salon is also very clean the cleanest in El Paso!!!

Staff is super nice! My lash lift was awesome and my nails look amazing!! Strongly recommend :)

First time here it was recommended by two coworkers!!! I loved their service was fast and great quality!

Clean, professional, great technicians and professional owner.

I have been to Star Nails twice now and they are by far the best nail experience (pearl and chamomile pedi and dip powder mani) Ive ever had. The staff takes their time and does the job right. I will continue to visit whenever Im in El Paso.

I have been getting eyelash extensions since 2013 and I recently PCS’d to the area and went to a few places in the area that were less than favorable. But this place blew me away! And exceeded all expectations, service was outstanding and they even gave you a super cute at home kit to clean you lashes and a eye cover for sleep! My eyelashes look even better and have lasted longer then when i went to the salon in England which i went to the same salon for 5 years! I’m so happy and i the quality, customer service, and price overall was amazing. I woupd give 10 starts if i could. Amazing!

Its always an awesome service and beautiful work on my nails! I will not be going anywhere else!

I usually go here for my eyelash lifts. I went today and my left eyelash isn’t as lifted as my right eyelash. They usually do a good job on them but I was kinda disappointed when I got home and noticed it.

I went because of all the great reviews . Was not happy i got them done by the gentleman in the last chair did a very sloppy job asked him if he can clean the polish he left all over my fingers and laughed and ignored me . Im not a person that complains . I wish i can go back and get the polished fixed (has bubbles) (missed some spots) (all over my fingers)

Excellent salon! Very clean, friendly stylists, and lots and lots of nail color choices! OPI brand and also my favorite color changing polishes. I also stop in for quick, 5 minute eye brow waxes; at $8 theyre about half what you can expect to pay elsewhere in El Paso!My go to salon :)

I have been coming here for months i came in 10 minutes ago and the guy who did my pedicure did a terrible job. The paint looked horrible and he didnt completely do the entire pedicure he didnt even cut my cuticles. They still charged me which i am extremely upset over. I will never come here again and have been coming for almost 6 months. You should be ashamed you charged me 50$ for such a terrible job.

I was very impressed in the professionalism of the shop. The shop was clean and each tech was conversing with their client. I will go back

Great deluxe pedicures. In town for a wedding and stoped in. This is by far one of the best pedicures I have ever received.

I really like it here, I’ve been going with Sheryl for a while and she always does a great job ! Very happy 😊

I came accross this salon on Instagram, and I must say they have the best nail designs in El Paso. I decided to try this one out 3 weeks ago, and Kenny did my dipping nails. I love them so much, the nails has lasted me so long without chipping or breaking. He was very chatty and nice too, he’ll be my nails guy from now on. I will definitely come back for another set. Highly recommended.

Great service. Mani looks great but pedicure was Amazing!

Every time I go there they are always rude. Made appointments and gone and they tell me appointment was not made. The lady there very unprofessional. Will never go there even if they give me a free pedicure.

Very clean, the staff is very nice, I had a great experience.

Star Nail Spa was amazing!! Great staff, great job! Very kind and courteous.

Helen took my appointment because Sheryl cant keep her own appointments. I scheduled an appointment with Sheryl online for an Ombre full set for Monday at 12:00, Helen handed me her phone to talk to Sheryl while Im waiting for my appointment with Sheryl, Sheryl explains to me that she cant make it because of an Emergency. Thats fine, but whats the point of the online booking service if YOURE NOT GOING TO CALL TO TELL ME YOU CANT MAKE IT? I wouldnt be upset with the cancellation, but just the fact she didnt call after making a big deal about making appointments really irritates me. Apparently the emergency happened last night..so there was plenty of time to let me know.On top of that,another lady came in 5 minutes after I did and said she ALSO had an appointment with Sheryl at 12:00...so, Sheryl lost my business, but HELEN is amazing and I will return to her.Edit: After your reply:I never said you were wrong for dealing with an emergency. I said it was unprofessional you didnt call or cancel.

It was very nice just a little wait but all so good .

Great salon! Very nice people that are very accommodating!

Im from Houston! Kenny made my visit entertaining and enjoyable! Thanks!