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VIP Nails
450 S Camino Del Rio, Durango, CO 81301, United States
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VIP Nails

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Br
Review β„–1

Ive been wanting to get my nails done since Ive moved to Durango and found VIP nails and since it was rated 4.1 stars, I had decided to give them a change! The lady who owned the place greeted me and was nice. However, the guy who did my nails was rushing, he didnt trim my nails nor take off the dead skin and cuticles. I asked for a coffin shaped nail and he filed it too skinny. The glue to my nail got stuck to my skin and my skin peeled off. He layered the nail polish so much, my nails arent even, I was so disappointed and asked to redo them. He did, but it was rushed again. Oh and while filing down my nails, he filed my skin as well. My hand wasnt lotioned as well. I gave up there and he over charged me so a plain white colored acrylic nails. Hahahahhaha! πŸ˜‚

Ki
Review β„–2

Sony was amazing. He went above and beyond for me and my friend. I 100% recommend them.

M.
Review β„–3

Paige did a fantastic job. She is gentle, quick and has a keen eye for detail.

Br
Review β„–4

Very friendly service. Quick and efficient. I made a reservation day before. Got a basic pedicure and Im very happy with the attention I received, and the price was great. The lady next to me got the deluxe pedicure, which includes a wax wrap; Ill try that one next time.

Er
Review β„–5

Sony did a fantastic job! Highly recommend him and his wife Linda for a pedicure!

Su
Review β„–6

We had a party of 7 get both manicures and the deluxe pedicure, from gels to dips to nail art. All of them came out beautiful! My stylist was Liannie and she was absolutely incredible. Very gentle, thorough, detailed. It has been 4 days including packing cars, lifting and carrying boxes and my nails still look fabulous!

Ke
Review β„–7

Very upset. I got a gel manicure and about 4 hours after I got home, the top layer of gel peeled off and got all over the place! Apparently it wasn’t dry underneath? I felt the guy doing my toes and fingers was rushing and didn’t clean up the mess around my nails. I also had to ask him a couple times to get rid of the hang nails that were very visible.But point being, I’ve never had a gel manicure peel off hours after being done.... the polish got all over my clothes, hands and my work counter!I emailed them and have not heard back.Their hours are also totally wrong on google.

Mi
Review β„–8

My nails came out so beautiful, Sony is always so good to me! Highly recommend this nail salon, Best in Durango!!!

Da
Review β„–9

I hope they have improved. To be honest their isnt any nail salon locally I would choose. I love getting my nails done but my feeling are the good people of Durango just pay the price and never ask or complain about there nail care.At VIP several times I had to much file on my nails that they felt sore for few days and my nails so weak and think i crack or ripped them often into the nail bed. Ive requests several times to to not use the electronic file but was greeted with hostile responses. More often than once the sets would not be glued well enough that i had to return a few days later and pay for another bonding or whole replacement. I find that most of the techs who have taken care of me show zero to little response toward welcoming you. There is how ever elderly Middle Eastern man, possibility Spanish, who is very kind and has taken full care of my nails. The atmosphere here is classic for a Asian nail salon. They seem to stay busy. And have a short wait period each time I arrived. I give them that credit for speed at getting your nails and other care going.

La
Review β„–10

I have been in several times. The first was with the main lady and she was great. She was professional and took her time with my nails. However the second time I took my sister to get her nails done and the man I got was cold and rushed his work. He wasn’t gentle and they turned out looking not at all how I asked. The man doing my sisters nails was judgmental and straight up called her fingers β€œfat”. I was very disappointed because of how overpriced it was for the low quality of customer service. I understand that customers can be picky and annoying at times but that doesn’t make it ok to insult them or lessen their requests. Very disappointing

We
Review β„–11

Sony Always does an amazing job on my nails. I love going to Sony and seeing what he will create with my nails from visit to visit..

Ni
Review β„–12

Went as a group my pedicure was fine, my mother paid for a deluxe and she did not get the hot stones or the wax. My manicure sucked cuticles were not done and not even lotion on my hands. My daughter got tips and was very happy with those. Oh and did I mention I was over charged per the posted costs. I will not return.

Ka
Review β„–13

Great experience and Nancy did really well and let me be picky, she was patient and pleasant to have. Prices are reasonable!

De
Review β„–14

Ethan did a great job when I went on Monday. I called Saturday to schedule my appointment and they were very professional and nice. This is only my second time getting my nails done with acrylics and after what happened the first time two years ago I did a lot of research on different salons before I made my decision. I live an hour away from this location but it was the best salon nearby. I definitely will be coming here again for my next set since I’m so in love with the one I got!

Ka
Review β„–15

I loved getting my nails done by and talking with Sony!

Je
Review β„–16

I went for a pedicure and i thought this was an amazing service was well done and not rushed. I felt very relax after and also got a manicure there which was great. Thank you VIP nails!!!

Co
Review β„–17

I love this place. They always do a wonderful job on my nails. BUT you should always make an appointment, because more times than not they are booked and not open to walk-ins.

Re
Review β„–18

VIP nails was recommended to me and Im so glad! Just had my first pedi in over a year, and first nail salon experience in Durango. They have an impressive amount of health and safety precautions in place. As others have mentioned, call ahead to avoid a long wait time. Theres a good reason this place is busy.

Ka
Review β„–19

Love this nail salon.!! They r highly professional, but very kind. I was having surgery the next day, my tech really took care of me. That truly made my day!!!

Na
Review β„–20

Sony did a great job on my nails

An
Review β„–21

Staff is welcoming but serious about checking in guests for the state mandated health screenings - there are also lots of air filters going and all guests are separated by plexi to keep both guests and staff safe. Arnold has done my nails twice and did a consistently great job. I’m picky about the shape of my nails and he took the feedback well in getting the shape right! Affordable, thorough, and lots of great gel colors to choose from. Usually busy, so call ahead to check availability first.

Pa
Review β„–22

Yong was who did my nails he was so nice good conversation. Took his time to made sure I was happy with his work. I will definitely be back.

Mi
Review β„–23

This is the best place in Durango that Ive found. Clean but so busy! Because they are good. I had Caroline do my nails and she was awesome. Very particular and gentle. She did dipped nails and I still have them on over 3 weeks later! The photo is now, at 3 weeks. Definitely recommend an appointment though!

Am
Review β„–24

Sony is the best, hes the only person I let do my nails!

Th
Review β„–25

This is hands down the most professional nail salon I’ve ever been! Due to Covid, they may not be able to get you walking in. Make your appointment ahead of time! They will ask you to wash your hands and take your temperature. You will NOT hear any Vietnamese in the salon and wondering if they say something about you. The best part is my technician Ethan did a wonderful job! I had the basic mani and the Deluxe pedi. You gotta try the Deluxe pedi. Having a chair massaging your back and someone cared for your feet for an hour is heavenly. Thank you. Thank you. Thank you.

Je
Review β„–26

I had a mishap with one visit but Paige fixed my nails and did a wonderful job. I will definitely be returning!ETA: I did return, this time with Caroline. She did a beautiful job and I’m super happy. She has a great passion and ability for nail art. I posted a picture of her work as well!

Ha
Review β„–27

The lady i got i dont know her name wasn’t really nice lol, i asked for a simple nail design and she said it was too hard, and i have like a calus on my foot and i got the like best pedicure package and it didn’t get resolved. When she was removing cuticals and dead skin around the nails she made me bleed a few times and like was practically ripping off my fingers lol. i had left over gel and she drilled it but like didn’t get it all the way either. but the here is super cute.

St
Review β„–28

VIP nails is the best in Durango! They did move locations recently, does anyone know where their new location is or a number to call to contact them?

Al
Review β„–29

Owner was nice and professional but the tech who did my nails seemed very bothered by me and asked me to pay before we were even finished. He also seemed very irritated when i asked him to trim my cuticles, seemed like he was going to say no until I said β€œif it’s extra, it’s totally fine I’ll pay for it” his attitude changed completely. He didn’t say a word to me, didn’t even ask for my name. I was already warned about this place but decided to give them a chance. Now I understand what people meant.

Ki
Review β„–30

Great atmosphere and quality work for a reasonable price.

Br
Review β„–31

Love this nail salon, best in town!!!! Definitely a good idea to schedule your appt as its always impossible to get a walkin. Paige, Ethan and Caroline are my favs.

Ma
Review β„–32

Always do there best to accommodate clients needs.Everyone is very friendly, professional and does a great job. Reasonably priced

An
Review β„–33

Went here for the first time today. I was a walk-in, waited for five minutes. Got a gel polish for $23. Everyone was super nice, even offered soda/water.

Ka
Review β„–34

VIP NAILS is the best place in town! Theyve done an excellent job of making sure there are adequate safety protocols in place during COVID19. Ethan did a great job on my pedicure (as always), & Paige has everything under control to meet your needs so that you can feel safe. I highly recommend you treat yourself to an appointment, youll be happy you did!Thanks guys, you made my day... 😊

An
Review β„–35

This is a phenomenal place to have a relaxing and wonderful Mani pedi ❀️ Paige the owner is now a friend 😁

Cr
Review β„–36

They are absolutely amazing with my daughter! They make every experience great for her!!!

Ca
Review β„–37

Love vip.

La
Review β„–38

First time going their and Sony did my nails beautiful! I will for sure be returning, 10/10 best nail salon! Sony was so kind and my nails are soo pretty !!!

Ki
Review β„–39

BEWARE!!!! Wow, stay away or bring your own nail polishes!!! Ive been here 2 times now, and loved the deluxe pedicure I got, yet when it came to the polish it was a total joke! I waited 4 hours and it still wasnt dry!? I ended up having to re-polish my own nails because when I called and told them they told me if I wanted them to redo them, Id have to come back after or before they are open?! Not good customer service at all, and the way they talk about you in front of your face is NOT RIGHT!Well, I decided to go back today since its cold outside & we are leaving town next week. This time I brought my own polish thinking that will do the trick! =) SO wrong was I! The girl that did my pedicure did a great job again(only reason I gave 2 stars!) till it was time to polish my nails... I caught her putting a different brush in MY POLISH!?!? (Im thinking for my polish.... SANITARY ISSUES) She said she didnt like the brush in my polish cause its to big?... of course it was too late to have her remove it.So she polished away, and I waited 15 minutes to dry and put on my flip flops and left. Turned on the floor the heater for the 25 minute drive home thinking this will help and my nails and they will be fine and dry to put back on shoes when I get home... to my utter dismay again the polish smeared and is still NOT DRY after 2 1/1 HOURS LATER!! They look like a child instead of a Profession did them, which would be ok if it was a free pedi BUT IT WASNT!! SO here I am again $48.00 later having to redo my polish after I have paid out good money to have them done!!!It seams they are watering down the polish with solvents to keep the costs down, and only giving the good polishes to the regulars.... I Will warn everyone NOT TO GO there unless you are getting gels and even that at this point I wouldnt TRUST! LADIES BEWARE!!

Ka
Review β„–40

Was highly disappointed. Couldnt even give me french tips. I ended up just doing gel nail and 4 days later they are chipping and lifting, they are shaped uneven and the polish is painted thicker on parts of my nail so they look warped. Pedicure was the worst Ive had and my toe polish is also chipping already ( my feet are always covered so this baffles me)

Ma
Review β„–41

This place is always busy and owner is super nice, but I just did the dip there last week where normally that will last me 3 weeks when I get them done elsewhere. It hasn’t even been a week and I’ve had 3 nails peel and chip and for $45 without a manicure with it, I was very disappointed that it hasn’t even lasted one week! Maybe gel is better there since dip is newer, but I do not recommend doing that service here.

Au
Review β„–42

Sonny did an amazing job on my acrylics. I love the shape and designs. :)

Da
Review β„–43

Sony did my nails and he did amazing I’m in love with them. First time coming here and I will for sure be back!

Am
Review β„–44

Sonny did my nails and they came out beautiful and he was very nice and respectful.

Mi
Review β„–45

Long time customer (5+years) always great service. Salon is SUPER busy all the time-You ABSOLUTELY need to make an appointment as they are always booked because they are all great techs. Caroline is my absolute favorite and I book my appointments several weeks out to ensure I can have her. Staff is friendly and always nice. I won’t give my business to any other place in town.

Mi
Review β„–46

Great place....always doing me right.

Me
Review β„–47

Page discriminates based on age. When she does my nails she does not do any massaging even though I am paying for it as part of the service. She has acted like this to multiple other innocent paying customers that happen to be younger. Multiple older ladies that I know who have had their nails done by page have never had this problem. She treats you like more of a person if you are older and more like trash if you are younger. Stop the ageist behavior PAGE.

Dy
Review β„–48

I moved to Durango, CO last March 2019. I finally found an awesome place to get my very important (to me) nails and pedicures done!!!! This place is awesome! Paige and Ethan have done a fantastic job making their place nice n comfy. To all that are reading this. This place is very busy (especially in the spring & summer) but it’s well worth it!!! They’re deluxe pedicure is just fantastic!! Enjoy 😊

Sy
Review β„–49

Very good! Loved the atmosphere and the employees joked around with all the customers! Definitely recommend!

Ro
Review β„–50

Had an appointment, sign on door said to check in and then wait in car. We went in to check in and lady was very rude. She said we did not have appointment. We stated we did. She rudely said need to wait in car. We said we are just checking in. She then said need to go outside we will come get you. I do not pay someone to get my but chewed when I am trying to be compliant.

Bu
Review β„–51

My sister went to the salon to get her nails done and the results were AWESOME! The nail artist panted fruits on my sisters nails and they were so detailed it was crazy. They looked so good, if you saw the nails you would think the artist printed them on. Another time we went there my sister wanted glitter nails and they looked like 1 million bucks. 🌠🌠🌠🌠🌠

Me
Review β„–52

So unprofessional! Caroline is the best worker however even with her the service is unacceptable. You schedule an appointment and get there on time and they can not accept you until 45 minutes after the scheduled appointment. This is because they do not honor appointments and accept as much service as possible even if it means going back on their word with clients who take the time to schedule. I was 7 minutes late once because a wasp flew into my car and they would not honor my appointment. They do not honor your time but their time is of the utmost importance to them. DISGUSTING BUISNESS PRACTICES. HYPOCRITICAL LIARS. WILL NEVER GO AGAIN AND NEITHER SHOULD YOU. There are much better places in town anyhow.

Je
Review β„–53

*Update*My original post was about 6 weeks ago. I have since been back and am adjusting my rating from a 4 to a 3. I had a 2 oclock appointment for a gel mani and arrived on time but was asked to wait because no one was available. Not a big deal until I noted an employee sleeping in a pedicure chair! 15 minutes passed and someone finally woke her up stating that shed made her appointment run late. She got started and was quiet but nice, gave me a great hand massage, and seemed to do a good job on my nails. Seemed to. Literally two days later as I was on a cross country road trip one entire nail lost its gel while just hanging out in the car. Now five days later another one has started peeling off. Not excited to have paid $35 + tip for my nails to fall apart so quickly. They should absolutely last longer than this. Point blank- Im never going back no matter how clean they are.*Original post*Ive been here a few times and have always had a good experience. Theyre very clean, autoclave their tools which I definitely appreciate. During my most recent visit I had a deluxe pedi and gel mani. It lasted for two hours! Pretty awesome! My only complaint is that 8 days later my gel has begin lifting and chipping. Frustrating to get nails caught in your hair when pulling back on a ponytail. Oh well I suppose thats still better than regular nail polish!

Al
Review β„–54

This is my favorite nail salon in Durango and the only one I go to if possible. I recommend making an appointment because they are ALWAYS busy. I always go to Caroline (I originally went to Van who also was absolutely incredible, but has since moved) who is so friendly and an amazing nail tech, especially because she takes her time and is so gentle. She does the most amazing work, and surprises me every time. I’ve never had a bad set from her, and she makes them strong enough to last at my serving job which deals with lots of working with my hands. VIP is definitely worth it!

Vi
Review β„–55

This is a great spot for a mani/pedi. I usually get a basic pedi and gel nails. All the techs are really good and highly experienced. Paige, the owner, is always very happy and energetic. She really knows how to run a professional salon. You must call ahead for an appointment. Although they do take walk-ins, good luck getting in.

Kr
Review β„–56

Wonderful very friendly staff, always BUSY!! Make an appointment, they will always try to accommodate you, but they have so many regulars (who they truly get to know and care for!) that you just might not get in if you don’t. Most other salons in town are never as busy and it’s because they just aren’t as good as VIP! They have been here for years and do a great job every time!

Ma
Review β„–57

Bravo the manager took me. He’s amazingly very good. And I had a great pedicure and wonderful conversation with him.

Gi
Review β„–58

Good service, excellent job on the deluxe pedicure. Affordable. Call for an appointment, though, as they are busy. Highly recommend.

As
Review β„–59

Amazing service makes the experience all over very enjoyable and nice ! Definitely recommend

Na
Review β„–60

It was great! Very nice people! Always welcoming and always putting the customers first! There nails are very lasting and very decorative and fun! The place is always busy with more and more customers but they make sure that you are completely set before starting on a new customer. They always offer you a drink right when you walk in which makes it feel more like a home to most! And they like to keep it professional with there work and there store! If you were going to get your nails done I would go to VIP!

De
Review β„–61

While visiting from Oregon, stopped to see if they had any openings on a drop in basis. They got me in within 1/2 hour with Victor. He was very professional, and made me feel relaxed. He did a great job, highly reccomend VIP for your next visit! Thank you!

We
Review β„–62

Love this place. Professional and also care about their clients. They make adjustments if needed and is so important, clients dont necessarily know what might be an issue with what is happening with your nails. They ate nail therapy.

Gr
Review β„–63

Little pricey for just a set of Acrylic nails, but they did look beautiful! I loved them and will more than likely go back for my next fill. (BTW, Young did my nails, he was super funny, and confident in executing the style I wanted. Honestly, probably gonna want to have him do them again. (: )Overall,Pricey, but good service.8/10 will go again.

ch
Review β„–64

The staff is wonderful and the work is always well done! Also, love that they know their clientele! I feel so welcome every time I’m in.

Mi
Review β„–65

Stopped here while visiting because it was one of the only places in town open at the time I was looking to get my nails done. I had dip nails done, but they dont follow the correct steps and use all the correct products, so the outcome was not what I thought I was paying for. They used gel clear polish as the final step on dip nails, so the color was not right. This is all after they couldnt even find the color I requested and they spent 15 minutes trying to find it in their disorganized storage, so I just had them use a different color. I should have known that the outcome would be subpar when I was choosing from the color samples initially. They are the sloppiest samples Ive ever seen. I ended up having to get my nails redone just a week later because the finish was cracking on nearly every nail and pieces were popping off. I usually go about three weeks with no cracks or chips. I would never go back here or recommend it to anyone else.

S
Review β„–66

Used to be the best place in town. Has gone downhill significantly. Making an appointment and showing up on time does not guarantee you will receive service. Owner took people without an appointment before me and made me wait. I left after waking 20 minutes as she continued to seat people without appointments while I (establishes client with an appointment) waited.The time previous to this the owner took my technician to do a polish change on someone else in the middle of my pedicure. I had to wait for the technician to complete the polish change before she could finish my pedicure. This place isn’t worth my time anymore.

Re
Review β„–67

What a professionally run shop. Everyone is in sync with minimal wait time. My guys was very very good. I would say best visit to a nail salon ever. Highly recommended. Call for reservations if possible.

vi
Review β„–68

Page is wonderful and knows how to run her business.. wants everyone to be happy with the work thats been done.😁❀

Ka
Review β„–69

We came here the day before my cousins wedding so we could get pedicures done. They did a really fantastic job! My cousin and I both received the Deluxe Pedicure and were falling asleep it was so relaxing! The other two girls we were with had the Sugar Scrub Pedicure and really loved it.The people were really friendly and the prices are great for what you receive. We will definitely be returning!

Ch
Review β„–70

My acrylic nails turned out beautiful. Best I’ve ever had. Make sure you make an appointment as though they say they take walk ins, they don’t seem to have time for them. Also, be prepared to open your wallet wide.

Ca
Review β„–71

Very rude employees, I got yelled at because they smudged my nail. I went under the UV light and it wasn’t even on when I asked if it was on and if they could turn it on I got yelled at again. I believe they are only nice to long time customers, considering the fact that they offered coke to them and not to anyone else.

Br
Review β„–72

If I could give them zero stars I would. Called and made an appointment. Told the guy I wanted a pedicure and full set. He made my appointment for 6pm. I put the address in my navigation system and it put me in a completely different area. I called and was put on hold. When the girl came back on the phone I got directions. I told her I would be there in 5 minutes and she said no problem. I made it there and when I walked in the gentleman told me they would only have time to provide one service. I asked him why they made my appointment for 6 as I could have been there an hour earlier. He said I don’t know... no apology. He said, besides you’re late. Didn’t care at all that there is a problem with their address and google maps. Insisted again they would only do one service because god forbid they might have to stay 15 minutes longer. Walked out, never to return. Happy Nails provides WAY better service and cares about their customers.

Ja
Review β„–73

I went for the first time today with an appt, and Page did my Acrylic Gel nails. She did THE BEST nail job I have ever gotten, and I will be going back for more! The people are very friendly and I love that they know customers by their names when they walk in! Best Nail place around

Pe
Review β„–74

If I could give this place a zero I would. Sorriest place I have ever been. Made appt. For Tuesday. Drove all the way him Delores only to be told my appt. Was for Monday. I would have to reschedule. No one knew how to do hombre dipping and the girl who was suppose to do my nails did not have time. No way can I come back to this terrible, rude place. I should have paid attention to the reviews who said this was a rude place.

Op
Review β„–75

The greeting was okay. I asked for a pedi and wax. She said she only has time for pedi but not wax. I agreed, the pedi experience couldve been a whole lot better. Im not the one to point out mistakes when there shouldnt be any in the first place. The nail wasnt completely covered in gel polish. I felt like she was rushing. At the same time some one came in to get waxed and took them immediately. After that, I wont expect any good treatment if your not a regular. I would like to return but I dont see myself coming back.

Lu
Review β„–76

Went here for the first time about two weeks ago to get my nails done, most people had told me that they did a great job sadly for me that wasnt true... I went to get a simple glitter acrylic set thinking they were gonna come out nice, last me awhile, be affordable but no they didnt even last as long as they usually do like when I get them done at the mall... I think it was a little over priced as well, charged $45 just for the glitter when it looked like they should of charged $25/30. Oh well...

Gr
Review β„–77

Regrettably my husband bought me a gift certificate for a mani pedi. I have attempted to get services here before and been rudely turned away. I cannot figure out why they are so busy because the staff is rude. Today I came at 930 (there is no signage in the door with times of operation)and an employee opened the locked door and told me they do not open til 10:00 (there were others customers inside receiving services). When I came back at 9:45 I patiently waited outside the locked door until another customer came and walked up to the door and motioned to an employee who opened the door. I followed her in and signed my name on the sheet as she did. Then a man came out and questioned if I had an appointment. I told him no. He said he could not seat me and that I needed an appointment (all of the chairs were empty of customers but one). I asked him if I would be able to use my gift certificate today at ten and he rudely told me I would have to speak to his manager because he did not have the appointment book He was disturbed that I was asking a question Then the manager came out and berated me for not knowing that I need an appointment and that β€œI did not know her business And she has been here 10 years.”As if that makes up for rude employeesI told her that I had a gift certificate that I am trying to use and it says nowhere that her business is appointment only. I asked for a refund and she refused. Bad experience. Now I am happily sitting at luxury nails where they report that they have heard stories like this before. Clearly they have a loyal following who they treat better than this but if you are not one of them don’t bother.

Mi
Review β„–78

Great Place, hard to get in if you need fast service.

Ka
Review β„–79

First time visit and enjoyed my experience! Got a mani-pedi by appointment.

Cr
Review β„–80

We walked in without an appointment. They advertise that they accept walk ins. The gentleman at the front was so annoyed we walked in and was incredibly rude. I get that they were busy but there is no need to be rude. I cant speak to their actual services because after that I wasnt interested in making an appointment. We went down the road and had a fantastic spa experience with a welcoming feeling. Walk in at your own risk.

Ch
Review β„–81

They do some really good simple designs.

Da
Review β„–82

Absoulty the best nail place! We drive from Farmington to go there

Du
Review β„–83

Very busy nail parlor with lots of services. The basic mani pedi is basic, however it is well priced. Make an appt or you will be sorry. Clean and lots of regulars.

Ta
Review β„–84

Must have appointment or dont even bother going in. Great place. Always packed. Great work. Very clean and friendly ppl.

Ro
Review β„–85

I showed up for my 10:00 appointment yesterday 5/17/19. Kwan was to give me a mani / pedi, this is a treat for me. I looked forward to it for 2 weeks. I signed in and waited, when he did not come for me, I looked around and he was at the back of the store head in hands, I went back there to him and said hi are you waiting for me and he responded yes. He never took his head out of his hands I said are you OK he said no, I said do you want to do this pedicure and he said no. I thought OK. I walked up to the front and spoke to the manager Paige, I told her he must be sick. She checked on him and said he was sick.She then put me in the back with a very nice, very professionalyoung woman named Ban to do my pedicure and sent another older man to do my manicure, I believe his name was Tony. He was aggravated from the start, I am guessing because he did not want to do my manicure . He was rushed, agitated, and rude.He roughly started filing my nails and I asked him to make them square please and he said you need them round, because you are a massage therapist.I had just told him that when I was trying to make conversation. He then started roughly sanding the top layer of my nails off, I was only getting a basic manicure, It was uncomfortable when he started very vigorously sanding the entire top of my nails I told him I did not think it was necessary or good for my nails. He Then rudely told me β€œ you are a massage therapist, don’t tell me how to do your nails.....”He was so agitated and rude, I felt very uncomfortable . I was grateful that Ban was so pleasant and did a really good job on my pedicure. I paid and left. What happened to customer service? I am a paying customer, if I ask for square nails and for them not to sand theTop layer off, Then that’s What he should have done.I know that VIP is very busy, but being rude to your customers Is not okay.Unfortunately this is not the first time I have been treated rudely there. I sent an email to the manager and hoped to hear a response from her, but I did not . What was supposed to be a treat for myself and pleasant experience became a really disappointing and stressful experience. There are other places that I can go for nail services, That will be pleasant and appreciative of my business and money.

Is
Review β„–86

Had a lovely experience here! Paige did both my solar nails and my pedicure and did a stellar job. Try and make an appointment ahead of time because they are busy, but I will be returning here!!

Ju
Review β„–87

Very nice people working there. Did a very nice job on my nails, great owner s and adorable ShihTsu puppy

An
Review β„–88

Im very happy with my experience. They had plenty of people working, they took me right in and didnt rush me. They have nice chairs and equipment...Definitely recommend this place over others in the area

Li
Review β„–89

Loved the service. Loved the atmosphere. Great place to go to relax and get pampered.

Ai
Review β„–90

Great place!! Quick and easy! The town of Durango LOST POWER while we were getting our pedicures, and the amazing pedicurists finished by light of flashlight app!! Now that is dedication!!

Du
Review β„–91

If I could give zero stars I would. I got a pedi from them last year and ended up with a fungus, but my sis loves them and I m new to the area so I thought I would try again. I had an appointment there but they were so over booked that all my services were extremely rushed. My tech did not want to be there was more worried about talking to his gf in China and talking bad about other clients. My nails turned out horrible the tips different lengths on the right and left hands, the nails looked like thick bubbles a gap left at my cuticles so They look old very quickly. ALSO when I went to a different salon they said that my nail beds were filed down to far which makes sense because when he put the acrylic on my nail there was a burning sensation which I know isnt normal but didn’t think any more of it because it subsided quickly. I do not expect to return or recommend. I do not understand who they have a good rating for how poorly they work. The atmosphere was not relaxing or comfortable

Ci
Review β„–92

Here from Indiana and needed a pedicure. Best pedi I ever got. Cant say enough about Young, he took his time and was very attentive. I give him 5 stars.

Ke
Review β„–93

This is the best nail salon in Durango. Talented, friendly staff. Highly recommended.

Va
Review β„–94

Great service, very clean, nails look exceptional! Got a fill and a pedicure! Will definitely go back!

Su
Review β„–95

Very busy on Friday at noon, but I had called ahead so they got me in ahead of a wedding group. Just got the basic pedi for a very reasonable price. I would go back again.

Ly
Review β„–96

My daughter broke 2 acrylic nails as we were headed out of town up to college drop off in Durango. They fit her in for a nail fix quickly and product looks great!

Hi
Review β„–97

Great service and excellent pricing

am
Review β„–98

My pedicure was great.

Ni
Review β„–99

So gentle and fast! Hand massage was delightful.

Ro
Review β„–100

Absolutely the best manicure and pedicure in Durango. They get busy because all the locals know this is the best nail salon in Durango. Call ahead for an appointment - youll be glad you did!!!

Information
69 Photos
100 Comments
4.1 Rating
  • Address:450 S Camino Del Rio, Durango, CO 81301, United States
  • Site:http://vipnailsdurango.com/
  • Phone:+1 970-385-1727
Categories
  • Nail salon
  • Beauty salon
Working hours
  • Monday:Closed
  • Tuesday:10am–7pm
  • Wednesday:10am–7pm
  • Thursday:10am–7pm
  • Friday:10am–7pm
  • Saturday:10am–7pm
  • Sunday:10am–5pm
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Planning
  • Appointments recommended:Yes
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