My experience here was that there was extremely poor communication, services were overpriced, and it took way longer than was reasonable to get my car back. I had an appointment and four business days later my car still had not been looked at for diagnostics. It took over a week to get a simple repair done. I did appreciate the Lyft service to get to and from there but will not use this dealership again.

Nick Delano is the most unprofessional Ford counter rep Ive ever encountered. Had my car for seven days to fix a throttle (three hours worth of work). My car was in the shop four days longer than they quoted me; I had to call them to find out. Richard was supremely unhelpful on the phone and did not care. Nick went on vacation and didnt put in the work order for my car that had been there for four days at that point. I spent over $400 in car rentals, had to arrange grocery and pet deliveries, spending way more than necessary to fix something I could do myself.The shop is so dysfunctional, I asked them to take everything off my work order except the throttle. I then get a call from the shop about a bunch of things I explicitly asked them not to do. Nick acted like he was doing me a favor by not charging me for them.No apologies, no nothing. Treated me like a service employee when I came to pick up my car. Not sure if they save this behavior for their black customers but youd save yourself a lot of time by not going here.

Unfortunately have to update the review. Very disappointed. I purchased a truck here and had what I thought was a great experience, until I recently discovered that Anthony failed to provide me with the full information for my vehicle. I was given an auto history report that I was assured contained all information by Anthony/Barbees. However, I recently found out that the truck had an accident that was neither on the report or disclosed to me in any way. Seems totally unethical to withhold information of this nature. Very, very disappointing. I would strongly recommend not using them.

I took my new car there for its first oil change and they discovered that the housing unit had been cross threaded at the factory. They were able to change out the housing unit under warranty and complete the oil change within a few hours. At any other dealership this would have likely turned into a multi day ordeal.

It took them 6 days to be able to run a diagnostic check, yet the technician whom serviced my car was able to take it for a joyride and get lunch on the 2nd day my car was in their possession. I know this from the receipt from Viva burrito that was stupidly left in my car on a date that my car was supposed to be being looked at. Its great that they have time to be using their customers cars to use around town but not to actually do work.

EXTREMELY UNPROFESSIONAL !!!You have massively inconvenienced me and my company!!! I am extremely disappointed in your service.We scheduled a recall repair 2 months ago. This timing was important because it is my senior technicians van and every minute he is not on the road coast me money so we scheduled it on his day off and where assured that the repair would not take more than one day.We dropped it off and where told that you may have it done by the end of the day. Spoiler Alert you did not. Over the next 2 days we left messages asking about the van. It was not until today that you finally called us back to inform us that the part was on back order and we would need to reschedule. so now you have cost me 2 days this week and will cost me more days when you actually have the part in.And to top it off you had my van parked on the public rode not on your property.THIS IS INCREDIBLY UNPROFESSIONAL TO BE SO NON COMMUNICATIVE WITH CUSTOMERS AND SO DISORGANIZED THAT YOU DON’T KNOW WHAT YOU HAVE IN STOCK!!!

I worked with James, it started before I even made an appointment because I had questions about my vehicle and he was kind and patient and explained things so that I could have a better understanding about what could be happening with my car. I got the opposite from another ford dealership in Aurora, so I was happy to work with freeway ford after James helped me. Only issue I had was getting text backs and left a voicemail that never got returned but its a busy place. James and the other advisors seem friendly and have great customer service from my experience with them👍

Nick Delano is, by leaps and bounds, the worst Ford dealership employee I have ever had the displeasure of working with. Doesnt call back, wont communicate with his team. My car sat in his shop for four days longer than I was quoted, no apologies, nothing. Treated me like a service employee when I came to pick up my vehicle. I sure hope my car is actually fixed, otherwise Im going to have to pay more money somewhere else to fix it; I wont go back here.

Quick Lane waiting area was very comfortable while waiting for service.

Disappointed is an understatement. I’ve been to many Ford dealerships and this is by far the worst. The service area was disorganized. The entrance looked like a junk yard. No one greeted me. No service sticker left in window to remind me that the oil was even changed and my washer fluid light came on the same day, obviously telling me I paid for full service but received partial. I question if the oil was even changed. Never again.

My service representative Jeff Mora was very helpful and attentive. Helped me get covered by warranty. Thanks alot Jeff you rock!!!!

We had an appointment scheduled for Monday morning to fix a faulty part under the warranty, they had my car for 4 days, it has been moved and driven and gas wasted and has not been fixed or even looked at by the technician. What was the reason for the appointment on Monday morning? I was without a car for 4 days and had to pay for other transportation. The employee was rude to my husband when he showed up to pick up the car and workers lied to us several times about the status of our car. We wanted to buy another Ford from this dealership in the near future but obviously after buying a $70,000 car that had an issue and getting this kind of treatment trying to get it fixed we wont be returning. Doing business with Barbie Freeway Ford is a bad idea.

I cant leave a Zero star rating or I would. The mechanic broke the dashboard and refused to fix it after an airbag warranty.

Nice staff that works their tail off. Feel like they are understaffed but still treat their clients great.

I took my 2017 Ford Escape in after only owning it a 1 week. I had billowing white smoke from my tailpipe. I was told I needed a new engine, which was covered under warranty. The fixed it but I still had the same billowing white smoke. They couldnt figure out where it was coming from. On the second attempt I was told a couple of spark plugs was causing all the smoke ( Im not a mechanic but Ive never seen smoke from spark plugs like that) I picked up my car and was told the smoke was diminished and to drive it 75-100 miles to get it up to temp ( second shop confirmed thats a lie and it only takes about 10 miles for that) I was also told to just drive 500-600 miles and if my oil and coolant levels are good I was okay!? I drove 75 miles checked my oil and it was already at minimum. I called the shop to tell them this. Left a message for the advisor and a week later he still hasnt called. I ended up calling the Ford Warranty number in my cars booklet. I was lost and didnt know what else to do. I was told to immediately stop driving the car because something is wrong, seriously wrong if I still see the same smoke amount and my oil is gone already and to take it somewhereelse for service. I took it to another Ford Dealership Service Department where I live and as Im checking in the head technician says sounds simple to me diagnose....the car is eating to much oil...no visible oil leaks btw. They didnt know how hard it would be to fix until the looked further but I was astonished! Why couldnt the techs at Barbee figure that out?

I usually don’t write reviews, but my experience working with Jeff in the service center this week is definitely worth shouting out. He was super cool, knowledgeable and extremely helpful. I brought in my transit van that I use for work for what I thought was a battery swap and it turned out that my starter was having issues as well.Based on the timeframe estimate that I was given, I was worried that I was going to miss a job that I had for 6 the next evening; but after explaining my situation to Jeff he somehow got my vehicle finished for my job with time to spare! Thanks for making a hectic situation as easy as it could’ve possible gone!

I love these guys, I been comings here for 5 yrs. Quick and affordable oil changes.. great customer service...

Due to the recent snow storm we had, our skid plate was dislodged and bent in half and we were dragging it under the car. I called and spoke with Tomas about having it reattached and was delighted to be told to bring it in. We brought it in and within 45 mins they had it fixed and on top of that at NO CHARGE!!! Kudos to the Quick lane crew and a huge thank you for saving us!

Run Forest Run! Do not take your vehicle to this place for service. Totally disorganized and unprofessional. Dropped the vehicle off for service at 7:30am and thy tell me theyll call me the same day with an update. Obviously, no update- I text them at 3pm asking for an update with of course no response. Call them at 4:30pm asking whats going on with the vehicle and was told service advisor has gone home and I have no update on the car! Asks me to leave the vehicle with them overnight and I cant as I need to drive to the airport in the morning. Guy says well grab the train or an Uber... Needless to say I picked the vehicle up that same day and will never be back as the place has no idea what the words customer service are even about.

Hey just 1 thing this place rocks!!!!!! I brought in my company bus and forgot to have my G.M. make arrangements to have it serviced but they welcomed us with open arms and got everything accomplished so long story short they are on point!!!!!!

I had a horrible experience here at barbees Ford. I dealt with Larry and he was very unprofessional no clear follow up he didnt do a thorough diagnostic even though I showed him a diagnostic test i had gotten done at another shop he completely ignored it and told me it was a different problem causing the issues with my car and after I gave him the ok to fix those things he comes and tells me the problem was what the other shop had said it was so in turn I had to pay even more money. Management is just as bad theres no professionalism there no one knew anything that was going on with my car when I inquired about it and Larry was always gone. So I had to constantly wait to hear back from Larry. My car doesnt drive much better than it was driving before I took it in and Im out of a huge chunk of money. Do not go to them they will not treat you right. They also allowed my car to get side swiped while in their care and told me about it like it was nothing. That means my vehicle was not safe in their care. I warn you do not take your car here they are terrible.

Jorge is fair. He works very hard to help everyone who has to pay a lot especially during this Covid 19. I had a near approximately $2500oo bill and he got it down to $1700.oo and he helped me get to work by getting me a Lyft.He truly blessed me because I had to use rent money to pay for this auto issue. He definitely helped me to feel better and vehicle isnt doing what it was. Now have to get an alignment. Itll have to wait. Thanks Jorge for keeping me and my 11 year old safe again.

This place deserves an award! Service writer Jeff is an Allstar! Old school fantastic customer service. The genuine kind where you know they will do what ever is necessary to get you back on the road for a fair price and know that it was done right.

While the desk staff were certainly friendly, nothing else about my visit to Barbees was pleasant. I took my Ford Fiesta 2016 in with a number of issues including a check engine light and a malfunctioning blue tooth system.I was charged $200 alone just for diagnostics. I sure wish I got paid that much to plug a car into a machine that tells me whats wrong with it.I was told my technician would be Nick. While I spoke to Nick on the phone, all my documents say Nathan. I dont know who worked on my car.For the blue tooth issue, I was told that the computer that controls the blue tooth system needed to be replaced. They quoted me over $800 for just the part (which I can find brand new online for less than $400). HIGHWAY ROBBERY. The additional labor would have put me over $1000 just to have working blue tooth in a car thats not even 5 years old. I could easily have an entire brand new stereo system installed for less than that.For the check engine light, I was told that no issues were found except a low battery and they wouldnt be able to tell if that fixed the check engine light until they installed a battery. I was quoted over $300 for parts and labor... AFTER the diagnostics cost. They honestly expected me to shell out that much money for something that MIGHT fix the issue and might not.I also asked for a quote for replacing a button panel on the steering wheel, for which I was providing the part. I was told $300 to install the $20 part.Aaaand they tried to sell me on some sort of overpriced injector flush.Absolutely ridiculous. I told them to stop work on the car and return it to me without any additional service. When I arrived to pick it up they insisted on making me wait while they washed the car.So I got what amounted to a $200 car wash.I will never return to Barbees and Ill sure as hell never buy another Ford. Bunch of crooks.

Nick was an absolute rock star. Made every bit of my experience easy and convenient from the shuttle to and from all the way to cleaning my truck before returning it. I would highly recommend seeing him and I will definitely be back. Thank you for the great service!

Stay away from Barbees service center! When I test drove my 2015 F150 the sunroof was breaking. Barbees agreed to fixed it before I took ownership. After just a few months the sunroof began to break again. It was again fixed. Less than a year later the sunroof suffered a complete breakdown and would need rebuilding. Telling me it was a different issue this third time they said it would cost me $4000 to have it rebuilt! Keep in mind that the truck only had 44K miles when I bought it and it still only has 56K. I have also only opened the sunroof maybe 10 times since the purchase. Theyre workmanship is shoddy and they wont stand by it. You can find much better service centers.

I have owned a used car business for over 30 years in Illinois.My daughter who lives in Denver was having transmission issueswith her 2013 Ford Edge. We had her vehicle towed to Freeway Fordand what a wonderful experience we had. Nick the service manager wasvery helpful, professional and extremely courteous. He should be the model for all service managers. The owners of this dealership should begrateful they have such an employee. Without a doubt a 5 star rating !!!! Thank you Nick so very much!! Keep up the great work!!

Serviced department in the commercial truck division was in a rush to get off the phone, they told me to go to the Quick Lube, I did tell him the size of our vehicle and they told me it be no problem, our manager went to the Quick Lube and theyd look at the truck and they said its too big we dont do those here. We end up finding independent shopping doing the work it took them an hour and half.

It depends on the day. Sometimes they’re great, others not so much.

On a road trip from Ohio too the west coast. My 2018 F150 started smoking in Illinois. The valve cover was leaking from what I found out now was from multiple cracks in it. We called countless ford dealerships along the route too see if they could get us in to fix the problem. Finally a ford dealership in Colorado said they would take a look. We arrived in the morning when they opened. Nick from the service desk helped us out so much getting our truck in right away and hunting down valve covers from other dealerships around. He set us up with an Uber to go get breakfast. Couldn’t thank nick or freeway ford enough for getting us back on the road.

I recently visited freeway Ford and was greeted promptly but the employee never introduced himself, never asked my name, throughout the entire process no introduction ever happened.While discussing my trade in value the employee ran my credit without asking my permission or informing me of that’s what he was doing.Several employees did not follow the current mask mandate and as someone who works in healthcare and spends their entire day providing care for individuals who are highly susceptible, I found that concerning and irresponsible. Overall very disappointing experience.

Terrible company! They wrecked my vehicle and are now refusing to fix all of the issues. While Oly (Service Manager) accepted most of the concerns that I brought to his attention, he and the owner Mark are no longer willing to fix all of my concerns. I will post the pictures for everyone to see. I am now having to take this to court for help!

I was in Denver for work (350 miles from home) when my 2015 Ford Focus experienced a scary engine stall in rush hour traffic. After calling multiple dealerships to find one to have my car towed to, Freeway Ford was the first to answer. They helped me find a towing service, diagnosed the issue, and got be back up and running on time. They stayed in touch with me the entire time, gave me updates and even vacuumed my car for me before I picked it up! Hopefully I never need their help again, but if I do, I know they will take great care of me!

Nick and entire staff are Amazing!Did Awesome job on my Raptor!

I do not want give them a single star. Unfortunately i cant do this . Before buying from these people please do check everything. Service is pathetic. They will just move you around from one place to another. At the end of the day instead of using the warranty that you have purchased will be worthless and you will end up paying a lot of money from your pocket. Please be aware

Worst service ever! All I needed was my battery to be changed and James M. (service advisor) gave such terrible service that I will probably never go back (Ive been a customer over 4 years). They tried to charge me $200 just for labor and said it would take 2 hours to update the computer so the grand total was $400. James wouldnt get the manager for us to speak with, and he wouldnt negotiate on over charging for labor. I paid $100 for them running a diagnostic. Then we ended up buying a battery at their parts department went to their lot and I changed the battery myself! A quick google search showed me how to reset the battery system (a sequence of button pushing) and lo and behold 30 mins after I started the job was done! That guy was awful and they way overcharge. Try to avoid this place if you can!

Horrible Service, avoid Barbees Freeway Ford Service at all costs. Do not make an appointment online they tell you that online appointments are available by mistake. Find a different service center. There is a reason Fords stock is at $9/share.

Why have a mask mandate on your door yet no employee or customer is wearing them. You make an appointment you should keep it. The customer is paying for your overpriced business. Thankfully this isnt a one horse town when it comes to Denver and Ford dealerships. Went to another Ford dealership in Denver and they were happy to not only fix it right there, they also knocked it down to 60$ from your 160$ since it takes 5 minutes to do the job. DO NOT GO TO THIS FORD SERVICE PLACE. Unless you like being price gouged in the middle of a pandemic. Corporate called.

None of the service staff were wearing masks despite city order to wear masks in a place of business. There is also limited outdoor seating if you want to wait for your vehicle and not sit indoors. Service was fine (recall work), but our car also needed an oil change. Doing both would have required us to take the car to QuickLane ourselves after the Ford Service recall work was completed, doubling our time at the service center. Not worth the risk if you are at all concerned about COVID.

Had the opportunity to purchase a new F-350 last week. Despite this dealership being a long drive from my house, I am glad I looked here. Although buying it during COVID was different, the emails negotiations back and forth were timely and accurate. Austin, Mark and Ron were all great to work with.

I had a great experience. I was having some issues after changing the battery. Theyre really busy so they couldnt see me for almost 2 weeks but they fixed the issue within the same day in just a couple of hours. The gentleman that assisted me at the service desk was awesome. He was friendly and explained everything to me in laymans terms without being arrogant about it. Im new to the area so Im so happy that I found a good place to take my car for any issues.

I just want to take a little time out of my busy day to thank Jeff Mora for being so professional and honest with me I value great service. In the past when I have taken my other cars to other dealership to be serviced I had to wait a long time or they have been very unprofessional. This experience was very professional and I only had to wait about an hour .I will continue to get my car serviced at Freeway Ford and my son has a brand new mustang and he will also be a new customer. Thanks again

Quick, and easy. Scheduled dropped off hour later done, did everything right.

Highly recommend this location for any of your Ford service needs. The staff is very professional, knowledgeable and friendly. They helped me save money on repairs and were timely with its installation.

Very rude, not helpful. Worst customer service for ford both in person and on the phone, and that is saying a lot. Will not be returning.

First time going to Freeway and not impressed at all!!!I had a sensor go out, which was covered under warranty. I got the truck back in about a week and half. Which was fine I guess. First thing I notice is it smelt like gas inside my cab. I thought I would clean it out to see if the smell went away. No luck. I decided to clean the engine, maybe that would help. Still my cab smelled like gas. This was not a problem before the sensor went out. I looked at the engine and took of the plastics cover that goes over the engine. Lone behold there was a oil all over the place. So I took it back to freeway. This time I had to wait over two weeks. At the end of the two weeks I had to call them every day to see what was up. In the end, I went in to pick up the truck and they gave me a nice charge of $600 to something I believe they did while installing the sensor. Poor communication and poor service!!! There is no way that this was a coincident that the oil started leak like that right after I left Freeway. So disappointed....

Charged me for work I never requested or authorized. They were very rude about it. Go ANYWHERE else but here. I’ve had much better luck since I took my business to Groove Ford.

Though my car has recently been here more than my garage, the service was phenomenal. Particularly Randall Hosier! He stays in constant contact with me via text, and has has always been professional and polite. My car has been fixed, and I couldnt be happier

Worst customer service ever. On line appointment was not recognized. Last visit was painful as well. Thought I would give them a second chance. If you have appointment you could be denied service. Purchased vehicle from this dealer. After the repeated poor servicing I will not be purchasing from this dealer again. Looking for a different dealer.

Its ok I didnt even make it to inside of the building since theres a security guy standing at the front door waiting to rip you off

Awesome service

Had a Ford recall notice for the fuel delivery module in my SUV. Scheduled an appointment a week in advance. When I dropped my car off at 7 AM, was told I would get an update later.At 2:30 I called in because I hadn’t heard anything. I was told that they would “get to the car” the next day “sometime in the afternoon”, meaning they hadn’t even touched it yet. When I told them keeping my car a second day for a recall repair seemed unacceptable, I was told that it was a “two day diagnostic”....... for a known problem/repair? What needed to be diagnosed for a recall I called in a week before?? Never given any explanation. The man made it sound like I should have know it was going to be a minimum of two days and then said something about “the flow of the shop”. So is it a two day diagnostic I should have known about, or should I have know every car that comes in is a two day minimum because they are busy??I went and picked the car up and left. Hadn’t even been moved from where I dropped it off more than 5 hours before. Completely unapologetic when I got the car, and never received any sort of logical reason for such a delay.They do not respect your schedule or the fact that giving up a vehicle is a major inconvenience for the average person. They do not understand the concept of making an appointment. They do not keep you informed.I will never use this Ford dealership/service again. I wouldn’t recommend it to anyone who has kids/ a job / anything where being without your car for a long period of time (more than a day without any reasoning) is acceptable.

Randall hosier is service is great. Thanks again. They haven’t let me down in service yet

Great place. We got the brake system, master cylander, done on 92 F150 4×. They checked entire system. Slightly higher in price than expected, but they were quick and thorough.

Used the Ford.com app (Ford Pass). Scheduled the Ford recommended brake service (turn rotors and replace pads). Arrived for my appointment and the service advisor said we do not turn rotors, we can only replace them (in conflict with Fords recommended maintenance, as well as the brake service offering the dealership advertises on Fords app).What was advertised at $199 (using FordPass points) ended up being quoted at $600.Two issues. First...Rotors do not have to be replaced. Had I not known better (e.g., my mother), I would have just been taken for $400. This is clearly a service upsell strategy.Second...They are advertising a service via Ford and changing. Bait and switch.This is why dealerships need to be eliminated and replaced with corporate facilities. Laws need to change.Very frustrating as the dealerships service department is willing to take advantage of anyone that walks in their door.

Keep an eye on your mileage before you leave your car here and verify again once you pick it up. I needed a door adjusted on my focus and somehow the car managed to go on a 300 mile test drive between me dropping it off and picking it up...I do not trust these guys or the body shops they work with. There are other Ford dealers around town that run better operations.

Oil change took an hour and they thoroughly answered my questions.

Took my vehicle in twice. After the dealership I work at diagnosed problems but could not perform repairs because they are warranty work.After the second visit they still had not repaired two of my three issues.What a waste of time and poor customer service. These people straight up lied to me about multiple things including that they drove my car for 30 miles. So untrustworthy. Do not spin your wheels hoping the service manager will correct your terrible experience.Go to Groove Ford and ask for Chase!

Oil.changes are good.and reasonably priced...can usually get you right in..

I came in here because my tire was almost flat and it was snowing. Discount quotes me 3 hours to fill my tire, but Freeway Ford filled it for me in a few seconds and had me back on my way home. I was super appreciative of their help and will definitely bring my Ford here if it needs anything at all.

Ive been here at least four times over the years and if you like slow service and bad customer service, this is the place for you. Having said that I cant complain about the quality of their service but its not worth the downsides. Ill go to another dealer farther away next time.

They repaired my car twice in 3 weeks, same problem, different diagnostic and was charged each time for each problem. One week later I had to bring it in again for the same problem and the cost of repair was too hight this time so I declined and my car is there, useless, with under 75k miles. I ended up getting a new Chevy truck and will never go back to Ford.

Do not go here - their incompetence is not worth the hassle. Poor management breeds manipulative workers. I took my car in for a recall and to check out a working speaker. I specifically asked if they would call me before any work was done (because I wanted to know the cost of repair before I ok’d the repair) and I was assured they would call. 3 days later, I did not receive a call, so I called them. They had completed the speaker repair and my car was ready to be picked up. They charged me an unauthorized amount of $170+. When I asked why I wasn’t notified about any of the repairs, the worker said “well one of our guys called out sick so you’ll have to talk to him.” To top it off, they didn’t even do the oil change I requested.

They really helped me and made sure i was taken care of

Not helpful. Brand New Ford Expedition. Disappointed that my new car has problems and they really dont make it easier on me to minimize the inconvenience. Hatch button doesnt work. They offer me to take the car in at end of next week, stuck the whole weekend and lomger. No car loaner. They cant get the car in earlier in the week to look at a button, or itd be a month of wait. I was told to take an Uber! I talked to Richard from services.

They know how to keep customers safe during a pandemic!!

Great service. Otis communicated with me throughout the process while they were working on my van.

This place is the exact definition of a stealership.

Got a notice that my F150 had a recall regarding a transmission chip. Called twice and was told to just drop it off and that it would only take a couple hours. After battling traffic from Highlands Ranch this morning, I was told they only see people with appointments. I tried to explain but the man just walked away. Dont take your Ford here, go to a dealer that appreciates your business - never had this problem with Big Mike.

Superior auto service.

Service reps are on top of it. Not much attention to the customer seating area: no coffee pods at the station, no popcorn, tv not on. The parts needed took much longer than predicted. But, once they were in, I was scheduled immediately and work was done well. Past experience has been stellar.

I live in the ventana apartments next to the business. My girlfriends car battery finally got old and I tried to detach it but it was stuck due to a screw being too big. Asked them for help and stated I would pay. Was told that the car had to be on their lot for them to fix it or even look at it; however, its completely okay for the Ford dealership to leave the cars they work on on the same street as where we park. Thanks for the neighborly help ya jerks.

We have been and still are having problems with our car. They had the car for over three week and said they couldnt duplicate the problem but never drove the car. The mileage was the same as when it was check in.

The front counter service was exceptional. I went in for an oil change and got right in. The oil change and tire rotation were very reasonably priced.The issue is not long after leaving, my check engine light came on. I went to another dealership closer to home and found out the code was caused by the oil cap not being put back on correctly. Thankfully no real damage was done, but this is inexcusable.

I scheduled (days in advance) my truck for some basic periodic maintenance services. When scheduling I made a point that I needed everything done in on single business day. I took my truck in for its scheduled service at 7:00 am. I called at 6:00 pm to find out they hadn’t even looked at my truck yet. I’ll never come again.

DONT take your car here for service. I went in with a grinding, scraping sound under the car. They misdiagnosed it and charged me over $400. The grinding noise was still there and they told me it would cost another $300 to fix it. I took it back and had them do the work they recommended. It still didnt fix the noise. Frustrated, I did some research online and found Littleton Auto Repair. I took my car there and they diagnosed and fixed the problem for $191. I used to take my car to Freeway for routine maintenance but I will never go back there now because I cant trust them to know what theyre doing or not to take advantage just to get the money.

Took my vehicle for 2 open recalls and told me the vehicle would be there for two days, 3rd and 4th day went by and no call text or email updating me they would need the vehicle more days. I call and no answer so I left a voicemail and 15 min later I received a text saying “your vehicle is ready for pick up, sorry for the delay”Fine i guess. So when I went to pick it up I waited 20 min for someone to notice me, got my vehicle and left. While on the road I wanted to roll my rear window down and I looked back, I noticed door trim and window harness cable hanging out from my door! I pulled over and saw trim pieces all over my rear seats and the window harness hanging out. WTH? Very poor communication and poor service. 👎🏼

Had my part right on time and it was correct. Parts person was extremely nice.

Everyone was super helpful! Prices were fair and timing was amazing!

We emailed with the mechanic a bit before coming here, and were really looking forward to a normal visit, but as soon as they got the car, they found wayy more wrong with it than actually needed repair. On top of that, the prices they charged were even more exorbitant than standard dealerships. Ive pretty much lost all faith in dealerships after my interactions with these guys.

Two to two and half job. Dragged a simple task out all day.

Bad service. RIP off.dont go there. They liars. Will not recommend go there.2 bolts 300 baks

This is a great place to get a vehicle serviced. Very professional staff.

Fast and easy check in

If you havent read the 1 star reviews of this business, you need to. You will see what is consistent. NEVER, EVER BRING YOUR VEHICLE IN FOR SERVICE AT FREEWAY FORD!I went in late afternoon 10/17 to schedule service hopefully for 10/21. I was told they were booked for 10/21, but 10/22 would work. Air bag recall, high beams not working, later I added ignition key that can be pulled out when vehicle is running (which also means vehicle can sometimes be started without key). This is a 2011 Ranger that is vital to my business, and I have an extended warranty.Went in to drop off my truck 10/22 at 8:15 am. Its difficult to find a place to park there because the dealership stores vehicles in the service center parking lot. No one noticed I was there for about 10 minutes maybe longer, though none of the guys at the desk looked particularly busy. The guy that checked me in was not the guy that wrote my service order (yeah, he eventually noticed me). The notes were wrong. He corrected them, and told me they would get back to me with an estimate. I reminded him I had an extended warranty. He didnt think I knew what my warranty would cover. I reminded him that the air bag recall also covered a free rental car. He had no clue. The guy that wrote the service order stepped in and said it was true, and suddenly the other guy was finished with me.Waited a half hour for the rental car place to pick me up (a few blocks away). After that, I asked if they would be picking me up soon. Again, the service department seemed oblivious that I was (still) there. The concierge from the rental place showed up momentarily, but Im sure it was to pick up the customer after me.Got the rental car and went to work. Called at 5 pm to check on status because I had heard nothing. I was told that my truck hadnt been looked at, and that the recall technician wasnt even in. (Why did they schedule air bag recall service on a day when there was no technician?) I had to grab some more tools from my truck on the way home.I let 10/23 pass with no updates or communications from them just to see how it would turn out. It snowed that night.I drove by the service department 10/24 around noon to see my truck parked in the same place with 4 inches of snow on it, untouched. I called a few minutes later to see what was going on. Dont call them noonish. Apparently they all disappear. You will get voicemail. Left a message for service manager. He didnt reply. Eventually I was told it hadnt been looked at, maybe tomorrow. I stopped by to grab more items from my truck. A guy was cleaning the snow off my truck and starting it up when I arrived.10/25 Got a text around 10:30 am that the air bag replacement was completed, but that the switch for the high beams was not covered by my warranty. The estimate to replace it was over $500. I insisted that I was aware of what my warranty would cover, but was adamantly opposed.I usually volunteer for Habitat for Humanity on Fridays. I had to step away from my work site for about 45 minutes of phone calls. The call to the warranty center was fairly quick. Switch for high beams WAS covered under my extended warranty. Call to Freeway Ford was not quick. Noonish you see. Lots of voicemail. I persisted until I found a way to get through and then explained what they didnt know.I did eventually get my truck back. It took them 4 days. I can still pull the key out of the ignition every time when the truck is running, but they claimed they couldnt duplicate the problem. The high beams work. There is no way for me to know if they actually replaced the air bags.The owner of this business is not concerned with the lackluster performance of the service center, rarely reponds to any criticism and generally prefers anonymity. This alone is reason enough to second guess purchasing a vehicle from the dealership, but NEVER, EVER BRING YOUR VEHICLE TO FREEWAY FORD FOR SERVICE!

So they changed the AC compressor $ 1500.00, only 4 days later the check engine ligth is on, that cost me another $1 000.00 at this point and after read all bad reviews I am afraid that they still have my car, hope they have little mercy becuase I can not afford to pay them more money and need my car to work, very bad experience on this place.

In regards to service, run far away! I made an appointment to bring in my work van for a simple tune up (plugs and maybe wires). I dropped off the vehicle at 9a and heard nothing back from the service rep, Joel. The next morning, I texted him and he told me that they hadnt had time to look at it and my appt was for to just drop off the vehicle . What a joke! I asked to have the service manager call me and he refused. He even when as far as telling me that I was being unrealistic and it typically takes 3 or more days to get around to doing service on vehicles and that if I didnt like it that I could come pick it up!! I dont need to beg anyone to take my money! I WILL NEVER COME HERE AGAIN!! I scheduled a new appointment with Larry H Miller Ford and verified that if I drop it off in the morning that I will get it back the same day....crazy right?

Good place to go to fix your vehicle

I recently brought the truck in to get some spark plugs replaced, purely maintenance as the car was running fine. They changed the plugs and within a week my car began to shudder. I took it back in and they offered to fix those for free as they should have but only after a week of having it sit in their shop. I then asked them to replace the shocks, struts program a new key and key fob and run coolant flush while they were at it. They completed the repairs, I paid $1700.00, they came back and said everything was good, I hop in the car and leave. The next morning my car is struggling to start and the dashboard is clustering and the dimmer light and the horn are going haywire whenever I press the lock button on the new key fob. I take it immediately back to the shop on my way to work to get them to fix it and they say its not something they could have done but would look into the determine the problem. Joel, my service advisor, texts me back and says the battery and alternator need to be replaced and its going to cost $1000.00. Thats I high price to pay. I decline the service and I call 4 other shops all quote me in the range of $400- $600 for the same repair. I call Oreilly and tell them whats going on and ask if they can test everything. Drive my truck a few miles hoping it wont die and 22 year old comes out and tests battery determining the alternator is fine, starter is fine, just needs a new battery. I replace the battery and car turns over like a charm problem resolved. However, the dimmer is still broken, Ill need to take it to a real mechanic to see what they screwed up while getting me a new key fob. Hopefully, they didnt screw something up that just continues to drain the battery.There are two possible reasons that Oreilly solved the problem and Barbees didnt: one, theyre intentially doing work they dont need to do so they can upcharge you like most cliche dealerships or two, Their team is incompetent, a 35 year old master foreman spent 4 hours looking over something a 22 year old figured out in 10 minutes at Oreilly.... Ill let you decide where to take your car.

They did a good job and I liked the friendly staff.

Needed an oil change and they got it done quickly. My usual location had a two hour backup and I didnt have time to wait.

This place is trash. I dropped $1,000 for repairs due to my check engine light being on and within 3 days of picking my car up, it wouldnt start.

Love this place. The guys are so helpfull. They explain everything to you.

Quick Lane: Ive been going here for a year with my F350 Platinum. They do great service in a timely manner, have a comfortable waiting room and honest service writers. Ive been thru a few Dealerships in town also.

In the past this service center has been fine - nothing outstanding in either direction. This week’s experience, however, with Freeway Ford & Ford Motor Company has been a total disaster and I can’t imagine what they can do to ever get me to bring my car back again, or to buy another Ford.In brief, I brought my car in on Monday morning to get service done in relation to a Ford recall. This then led to the need for authorization from Ford Motor Company. I have, quite literally, spent over 2 hours on the phone going between Ford Motor Company and Freeway Ford. Everything appeared resolved when I received a message on Wednesday from Ford Motor Company saying that the service was authorized. This was later confirmed over the phone with Ford Motor Co. I contacted Freeway Ford with the news and gave them the case number to verify. Then, nothing.Wednesday passes with no news from Freeway Ford. I call Freeway Ford on Thursday and am told that “the boss” needs to confirm something and that they will get back to me later that day. I wait. Again, NOTHING. I call Freeway Ford on Friday morning to hear that we are still waiting on said boss, and later that morning that said boss is in a meeting. Frustrated with Freeway Ford, I return to Ford Motor Company to hear that yes, it appears that the person who left a message on Wednesday authorized the repair, but that Ford Motor can’t override a dealership, and so now I will have to take the car to a second dealer service center. Is said boss named Kafka or Godot, because it has to be one of the two?Thanks, Freeway Ford & Ford Motor Company! You have now wasted a week of my time while you failed to communicate with one another, getting me to frustratingly run between the two of you to no avail. Oh, and you have made me learn that while I have been a loyal Ford customer for over 10 years, that I will never again buy a Ford.

My beloved 2009 Ford Fusion finally got recalled for the dreaded Takata shrapnel spewing airbag. Im glad that I had previous experience with Freeway Ford because it wouldve been a bummer to read some of the negative reviews on Yelp first. I take reviews very seriously and rarely buy anything or utilize services before reading the reviews. I can honestly say I couldnt be happier with Otis and Oly for not only calling me when the new bag came in but showing me patience when I canceled my scheduled service appointments due to physical ailments. Getting old aint for sissies so they offered to pick up my car, make the replacement and bring my car back to me. That was a huge help and now I can quit worrying about getting the car in and of course driving it with a potential shotgun pointed directly at me. Added bonus: I have front and rear dash cameras so of course I reviewed how the service personnel drove my car to and fro. Ive got to say their driving was outstanding and this was really important to me.

Been bringing my cars here for decades...always great service.

I love my job!

Always been good to us over the last 20 yrs

Brought my 01 Escape in to have my broken door handle fixed and received horrible service. They kept my car for 3 days without any warning, ruining the fair share of my week. There was no communication. I even had to call them to ask if my car was ready. When i picked my car up, the person helping me barely even looked me in my eyes. It was just terrible customer service. Also, they promised me that theyd wash my car and didnt even do that. Im never going back and never buying Ford again. This car is crap and so is freeway Ford.The only reason i gave 2 stars and not 1 is because the last time I was here the service was decent and maybe even good...