Like some other people mentioned, they will take a huge chunk of your deposit while CLA give you back all (of course if you dont have big damages). I only lived there for one year. I even asked one of the person from the Mason office to take a look if I cleaned the apartment enough before I dropped off the key. The person said it looks good to her, however, they still took more than half of the deposit. They will even check the area underneath the fridge and oven! Will not rent from Mason again.

I wouldn’t recommend this rental company. My boyfriend & I subleased an apartment with this company. The apartment where we stayed was in a good part of DeKalb. We didn’t have to worry about criminal activities. However, we encountered several problems while living at this company. Our oven broke while we was living here & it took them over a month to come fix it. As well, during the winter our heat was blowing out cold air, & I had to argued back & forth with someone in the office to get someone to come check it out. It took a month before the heat got fixed. In addition, while living on the property we had to deal with loud neighbors, neighbors smoking in the hallways, neighbors leaving the doors unlocked, & hallways being dirty. Mason posted signs about no smoking in the hallways & keeping the doors locked but did not take any further actions than that. Furthermore, they charged us over $300 in cleaning fees when we moved out, & we cleaned the place before We left. Honestly, I believe they wanted to find any reason not to return our security deposit. Only positive to staying on this property is the neighborhood isn’t bad.

I’ve been staying with them for 3 years, and any other properties I’ve stayed with never went up on my rent no matter when I renewed. Like other tenants have mentioned in their reviews, they paint over molds and ect. My apartment is not worth “Market rate”. I understand if they were upgrades done to it, but there’s not. I bet the new Tenants who are probably paying the” Market rate“ apartments been upgraded. Bathroom is dingy, A/C is very old compared to my neighbor’s A/C. I can go on... but I’ll be sitting here typing forever!

Why are there so many barriers for the more vulnerable residents of Dekalb I have come to realize that there are only a few property managers who sustain safe living conditions for their residents Mason Property are indeed one of them. Fair housing conditions for all residents are not at all out of reach for a town who serves one of the largest Universities in the State of Illinois a booming multi million dollar economy, could at the very least have more resources in place for the small percentage of residents who do not attend NIU.

Look elsewhere for renting in dekalb, especially if you want your deposit back. They will find every reason they can to not give you one. Terrible management team to boot. Good luck

They will come to your apartment when they just want without any NOTICE. They do not care whether you are taking a shower or even NAKED. Yes, it was just happed to me. They think students are so naive that easy to make money for them. Terrible.

The landlord at Mason Properties is very money hungry. The apartments need to be remodeled, they are very outdated. They also tend to have a problem with bed bugs when it gets hot out. When you ask for maintenance to be done to your apartment, they take their sweet time. They come when they want to come. They get a kick out of getting over on college students. DO NOT RENT WITH THEM.

It provides really good apartment and helpful services

Mason Properties has been and continues to be good to us since 2014! The staff in the office are very professional and are extremely friendly with every tenant and future tenant that come into the office. The work orders are promptly taken care of and the maintenance team is top notch when it comes down to repairing or replacing something. They truly care about their tenants. We are looking forward to many more years with Mason Properties.

Love here 3 years and they are terrible.Come home to no parking due to cars who do not have stickers to park in our lot parking hereThat’s also on the rare occasion that mason Properties decides to shovel.And neighborhood dogs pooping everywhere and when brought to Masons attention they did nothing.I myself have pets and unknowingly a maintenance worker let my dog outside !And the apartment had mold, so they just painted over it.Don’t recommend.

Slum Lord. Avoid if you can.Sandy in the office is unreasonable and lies to tenants about the amount due with late fees if rent is late. I called, was told what was due and then within the 4 hours it took to get there Sandy added additional fees and even though I have audio recordings of what I was told. Sandy refused to waive the additional fee claiming a mistake was made by their staff but that it is my problem not theirs.Most of their buildings are in really poor condition and barely livable. Only keeps the apartment building his son lives in decent, but then the son is treated differently/better than other tenants. For example hes allowed to have his girlfriend overnight parking in the tenant only lot but other tenants are not. There is no 24 hour street parking so they are basically preventing all overnight guests except the sons girlfriend who gets a parking pass despite not living here.

Terrible management & customer Service. Wouldn’t recommend anyone to rent here. They charge/fine you for normal wear and tear. Worst rental property in the dekalb area.

See picture - pretty scummy if you ask me

They always want to charge for everything they tow your vehicles very fast if you do not have a visitors parking pass. They state on the phone that they are open on Saturday to pay rent and appt to view apts that is false. They want to upcharge when the students from NIU leave to go home for the summer. Theres not much visitor parking spots except in front of office. They have cars there that havent been moved in a yr. But wont tow those cars.

Nice apartments at a great price! The office staff is wonderful and very helpful.

Save your money and go to a better company that wont scam you out of your security deposit. Apparently took them over ten hours to clean a small two bedroom apartment that I had deep cleaned prior, and 4.5 hours to cover paint chips. Also, always had issues in the winter with the maintenance shoveling or salting. The entire parking lot had a thick layer of ice because no one plowed for days, as well as the stairs had no shoveling or salt. It took my roommate to fall and get an injury for them to start salting the stairs. Maintenance was quick for me but they would always come to fix the same things multiple times, just proving to me they dont have enough organization. Things broke pretty often.

Friendly staff very quick and efficient.

I do not recommend Mason Properties to anyone!!! If u want to live in an apartment with a broken a/c, heat that doesn’t work and rude employees who are no help then this is the place for you! My boyfriends ac has been out for over a year. Last summer they put in window units as a temporary fix( this made more problems including bugs, dust coming in the apartment). That fall they removed the window units and assured they were fixed ( they were not) Fast forward to almost a month ago, my boyfriend called to have it fixed while we were on a trip. A week later we come back and it’s 90 degrees in the apartment. The rude lady that works in the front had the nerve to say “you will be fine ppl lived without ac before”. He calls again and they assure someone is coming to fix it and yet nobody came. They have the nerve to raise rent when they cannot fix anything that goes wrong! These people are negligent and don’t care about their tenants!!! They just want your money! Please beware!

Mason properties will try to get every dime and penny they are ruthless

Extremely unprofessional environment, little to no effort made to ensure security of residents. Wouldnt recommend to my least favorite person.

This is not a place to live. They break their own rules by entering my home without giving me any notice. I called the police on the maintenance man who never gave me 24hrs notice about coming to fix my patio lock. My wife called the front office and express her concerns and the only thing they said was sorry it will never happened again he will always call. Well they next day they put a 500$ fine on my door which Feels like a personal attack. Moving forward i will never recommend this place.

Attentive. Always welcoming and ready to help.

This place is the worst. The leasing office is so bad that they do not even wear masks. We are in a middle of a pandemic and none of the employees are wearing masks like nothing is happening. How are you not following local and state guidelines. This leasing office sucks anyway. Wear masks, but probably yall dont believe in that.

This is a terrible complex. The worst part is management they are uncaring and slow to respond to work orders. For about 5 months we did not have a bottom shelf to our refrigerator. The parking permit is a joke. Expect to compete for parking spaces with people going to the bar next door. Once took me 20 minute to park in my own parking lot. They say they do towing, but a truck rarely comes. They do a terrible job maintaining the parking lots as well. In the winter time we had very heavy snow, and took them three days to get a plow. People were getting stuck in the parking lot. It is a college town. So expect most nights (especially in the summer) to be loud.

This place is cool heart ever in the world. Covid 19 is you don’t pay rent. They will charge you fee and kick you out. Let tell the world how nice you are!

2 stars for the office employees. They were always pleasant to deal with.Now for the rest. I lived in st albans for 3 years. The complex was definitely outdated (hence building A burning down so quickly). But thats just the beginning. Like others have said, work orders are incredibly slow. It took over 2 months for someone to come look at the mold problem I was having in my bathroom due to the non efficient fans. Management suggested leaving the fans on longer after showering and that should do the trick. Nope, not when the fans dont work, or lead out anywhere. I have friends who are still living there who are still waiting for their AC to get fixed, its been 4 weeks now I believe. In this heat an AC unit should he taken care of immediately. I dont care how many properties you manage, hire more maintenance employees then if you cant keep up with repairs. Also, like many reviews have stated, they are awful with returning security deposits. I anticipated this as I was moving out. So, I hired a professional cleaning service to come deep clean my apartment. It was about as spotless as could be, definitely cleaner then when I moved in. Well, they kept over half the deposit, claimed it took them 8 hours of additional cleaning. The itemized list they give was quite laughable. Dusty light switches and baseboards. Okay, does that really take 8 hours? And I was a bit confused why I was charged for painting, that seems like something that should be done annually. Overall, Id avoid. If you must rent from them, dont count on getting your deposit back.

I had a really good experience with this property company while I was in DeKalb for college. I lived on two different properties on theirs and had zero issues. The staff is very friendly and the rates/quality were great for the area.

Lived in the townhouse suites for 2 years. Mason has nice places and are generally in safe neighborhoods.Downsides: no recycling program. Service requests are definitely inconsistent in their fulfillments. Often have to ask multiple times to remind them

They are awful! Specifically James court, it took them about 6 months to fix our windows because they painted over them, we couldnt use the ac because that cost us roughly 200 a month . A few times they tried to come in our apartment when we didnt call them to check on anything once I was getting out of the shower as they were opening the door, had our car towed during the night because we had to park on the line as someone was over there line, our freezer on our refrigerator kept leaking and they wouldnt replace it .

Rude and condescending after asking basic questions about the property. Parking, utilities, that sort of thing.

Exactly as described in Jessicas post. They will completely drain your security deposit for cleaning they should be providing. Take photos during move in and move out because they will claim the smallest dirt stain and charge 3 hours to clean it at $20 an hr. It adds up quick

Had My Car Towed Whilst Being a tenant. Car was falsely towed for being in a fire lane when it in fact was not. Tow company wouldnt give me my money back, told me talk to mason properties. Mason told me we wont do anything. Am looking forward to being robbed of my deposit as well when I move out.All within the last 6 months I have caught my neighbors eavesdropping at my door. Got my xar ransacked when I left it unlocked. Got my laundry stolen from a dryer on site. Got a package stolen from my front doorAlmost all the employees are rude, zero customer service. They dont properly salt or plow the parking lots so when, not if, your car gets stuck you will be expected to foot the bill of the tow truck company your forced to call to get your car unstuck. the same company that mason is in cahoots with. good luck fighting this empire as he provides to big a service to dekalb to have any sort of local government official actually care about the needs of one small tenant.

Dont even think of rent here. I had a friend living there they towed her car (even when she was a tenant), she never got her deposit back, staff is very rude. I can keep going bit it will take me the whole day. Just be aware.

Charged 2 minutes per light switch because they were all dusty. Charged to vacuum all the carpet as well as a mandatory carpet cleaning after I had vacuumed it all. Charged 20 minutes to clean the freezer because there was dust and rust on the shelf inside, even though it was cleaned prior to leaving, and the shelf being rusty is no fault of my own. Even the bathroom mirror which was marked down as good by the cleaning crew was charged to be cleaned. Given the five diaper coupon stickers stuck to the back of the master bed room door upon move in, I dont believe you can rely on any sort of standardized cleaning process when moving in or out.

Ive been at Mason Properties for quite a while, and theyve been good to me. I feel safe when Im here because I can look out the window and see a security car pass by my apartment. I have also been happy with the maintenance staff. When my toilet stopped working and I called an emergency number they sent someone down first thing in the morning. They got it fixed up and working, so Im happy.

Ran by a slum Lord, I guarantee you wont get your security deposit back. After moving out they blamed us for stains on the carpet that were there before we moved in and had been noted on the initial move in checksheet. For that our whole security deposit was taken and used to install new carpet which I doubt was actually put in. The carpet was brown, raggedy, and had to be older than I am. It wasnt in good condition when we moved in so if it had to be replaced the cost should have fallen on Mason properties, not the previous residents. If you need maintenance on your place its going to take a few weeks and a few phone calls to remind them. The only good thing about the place are the front desk workers, theyre pretty nice. Stay away or take very good dated pictures of anything wrong with the place when you move in.

I have some friends that had a whole lot of problems living here, like their cars towed, dirty hallways, list is too long but be aware

When signing the lease at James Court through Mason Properties I was told all of the units were remodeled like the show unit. Then after signing the lease expecting a remodeled apartment at the walk through I discovered we were lied to. The apartment had old appliances, very old cabinets, a stove that was broken, a water heater under the sink the makes the entire house hot, old carpet, and a piece of plastic covering the fuse box. After stating my concern and trying to work something out i was told nothing could be done at all. I planned on resigning after the lease was up but not after being lied to like this.

We love it here. The grounds are safe and there is even a playground. The maintenance guy takes care of any issues quickly. I have lived other places that take months to fix things, if they do at all. Mason Properties is great. I have already recommended them to several friends.

They are a horrible leasing office. They are cheap yeah but when it comes down to them helping you they get to you when they get to you. I was without heat in my apartment during the coldest days of this year. They didn’t come fix the heat they brought 1 space heater that barely did anything. Also had a flood in my apartment and my roommates were literally sleeping in sewage and mold and that even took them time to come and take care of. They charged for unnecessary cleaning when upon moving in the place wasn’t the cleanest. They will take as much of your money as they can for no reason at all. I would not recommend this leasing office to anyone!

Started off okay- only been downhill since... Many of the good reviews are accurate; the staff is nice & rent is cheap ya okay the rent is cheap and people are nice but these things are covering the negatives. Work orders dont get filled, hallways smell like weed, and overall quality is poor. Had a sewage backup last week which was fixed within 2 days but no one came to check on me for an entire week. They asked me if I needed my bathtub sanitized- as if I wasnt going to just do it myself after a whole week being without a shower. They also tell you resign by this date to lock in your current rent only to go resign for a higher rent. If you prefer neighbors that steal packages, constant water and electrical issues, and never working washing machines and dryers this is the place for you. Seriously considering paying the fortune it is to get out of my lease and move anywhere else.

Overall, I really liked living at James Court. It was a little further from the university but it felt safer and was next to a nice golf course and neighborhood. There was also lots of visitor parking on site so we could have friends visit us. The apartment definitely had some issues, but they were resolved eventually. We had the power out for a couple days, they had to replace our oven, the ceiling above my roommates toilet was falling in, and the blinds and screen door literally fell apart. Maintenance was pretty good about getting things done quickly but the power going out was very inconvenient and it took a few days to fix. Aside from those things, the management was usually friendly and when my roommate and I missed a day our rent was due, they waived the late fee since it was our first and only time, which we really appreciated. The rent wasnt too bad but it increases when you want to stay past a year. We were also disappointed in how much was taken from our security deposit, but that seems to be a common thing everywhere.TLDR; would recommend, in a nice neighborhood, rents decent, and management doesnt suck

Do not rent. As dozens of reviews say, they will nickel and dime your whole deposit away. If you must rent, video the apartment before you move in, after you move out, and write literally anything and everything on your move in paperwork because they will charge you for it.Cleaning estimates include 5 mins to clean EACH dusty switch and outlet. But they will give you a 20% cleaning credit for wear and tear. They claim that this credit has covered other tenants whole cleaning costs. Im still trying to understand how a 20% credit can cover a persons whole cost.Rent at your own risk.

Just like most leasing agencies in Dekalb, they take us college kids for a ride when it comes to fees. If you rent from them you better take a picture of every corner and every surface when you move in and out because they will throw fees at you even if the place is spotless. They will also tell you one thing over the phone then change it when they send you the final deposit invoice. Record your phone calls, write EVERYTHING down including names of who you’ve talked to and don’t trust ANYONE you talk to there.

Mason properties theres a bunch of con artists they have charged us for having an emotional support animal which is illegal we have the proper paperwork and they are refusing to cancel fine. We now have to get an attorney because they are threatening to evict us. They also give you a false sense of security for giving background checks but still let criminals live on the premises there is a pedophile living in our building and they have done nothing about it.beware of renting from them they have no compassion whatsoever. They will try to squeeze money from you anyway possible .

After previously living with Star Apartments (terrible company, avoid at all costs) Mason Properties has been a joy. The staff remember you by your name and apartment, always friendly and understanding. Have not moved out yet, so Im not sure how that process is. Will update once Im moved out. But so far, so good.

Very fair rates. Great location and management is very easy to get in contact with. Every time I have needed assistance they were there in within a very timely manner.

Disgusting property management!!!!! If you have to choose between these people or a box, choose the box

Very friendly and professional staff! Would rent from them again!

STAY AWAY!!! Mason Properties is a scam. They nickel and dime your security deposit away. They will charge you for cleaning and replacing things even if you cleaned and replaced them yourself. I spent 2 days cleaning the apartment and gave it back to them better than they gave it to me and they still took over $500 of my security deposit. They charged me for chipped paint that was chipped when I moved in, extra carpet cleaning (that I mentioned on my move in paperwork) light bulbs (I had a work order in for them), a dirty toilet paper holder etc. Just random miscellaneous charges to take your money. Im very disappointed in them. I thought this was an honest company. I guess theyre slumlords like the rest of the property owners in Dekalb.

My apartment is awesome! I love that fact that I feel safe at my apartment, they have a security car that drives all around. Whenever I need repairs done, they are quick to respond and fix them.

I have been renting from Mason Properties for just over two years now (always in the same space). I really like the apartment, its clean, roomy, and in a very convenient location. They are on top of their game- they always know whats going on and I never have to ask twice or nag them to fix something.

I feel very welcomed and safe here. I can see the security car driving around at night. My toilet broke late one night and they were over first thing in the morning. They were quick to come out and repair it.

Make sure if u move into the apartment you check ur sex offender registry if you have children I had brought this to there attention asking them if I could move they told me I would have to come up with four months worth of rent which I had already done when u first moved in after speaking with other apartment complexes i was informed that they are supposed to have it posted for other renters which they dont I saved my money and moved out for the safety of my child but because mason and the court systems go way back I was held accountable for two months rent which is crap because I was doing what was best for my child when I wasnt informed and what they told me when u had informed them of all the info I had found out was well you should have researched that before you moved in. I didnt have the Internet before I moved in mason properties DO NOT MOVE Here!!!

The staff was always courteous and my needs were always met in a timely manner. The rent was very fair and I loved the location. I suggest stopping down and checking out the apartments yourself.

My apartment is great. I have recommended the complex to several friends already. The apartments are great. Very clean, safe, and excellently priced.

Weve been living in our place for almost a year now and have had no problems. I love the location and our apartment. Things have been very nice.

I had raised a maintenance request then I waited their maintenance team for three weeks, but no one visited my house or at least tried to call me to schedule an appointment.Then, I went to their office to see what happened to my request, but unfortunately their employee said that their team were busy and I had to wait for three months until the team showed up, that was their policy. Actually, I have never seen or heard anything like that. I am going to do their job instead of calling them and wait for more than 3 months.

Going on two years of renting from them... Love my place and they fix things in a good amount of time

I have lived in my apartment for a little over two years and I love it. Safe, clean and very fair priced. Never had any issues.

Everyone is always very nice and polite when I interact with them and the prices are very reasonable. Highly recommend!

I just want to thank you guys for fixing my toilet so quickly! I couldnt believe you came out and had it working again within 3 hours of it breaking! Keep up the great work!

The size of my apartment is great. It beats many of the other places in the area for the price. I really like my apartment complex.

Slum-lord. Thinks hes just like Trump, that tells you everything you need to know!! Almost laughable! Steer clear!

Great price excellent manager, respect for tenants establishes future opportunities for other clients.

When I moved out on my own, safety was a really important thing for me, it was my first time living alone. I feel very safe, the its a nice area, the neighborhood is nice, and there is a security guard that drives around occasionally.

Fantastic. Mason Properties is very scenic, quiet and everyone who works here is nice. Its actually a lot better than I expected, it definitely beats the dorms.

Top level people

The staff was very friendly here. Anytime I ever had a issue it was always resolved in a timely manner. If I didnt move away I would still be renting with Mason Properties.

The staff and management was available and attentive whenever I had any questions or concerns regarding the work they were doing. Id highly recommend their services to anyone I know!

The best part of having an apartment with Mason Properties is the many options for off campus living at NIU. Rates are affordable and the staff is not only helpful, but will go above and beyond to make sure your experience is top notch.

The apartment is mediocre at best. Its an old 70s apartment and everything shows. Things commonly stop working and the work orders take forever to go through. We usually have to call 3 or 4 times before anything gets fixed. The parking lot is a skating rink in the winter because they fail to do effective snow removal. We also are forced to do apartments showings because we have one of the only 4 bedrooms in the complex. They are also very passive aggressive to us because we dont clean our apartment enough for these force showings. Tenants who have these showings normally get rent credit but we dont since we are force to do it.Overall Mason is often unprofessional, you dont get what you pay for, and the apartments are ok at best

During my first year of grad school, I lived at University Heights (a mason properties building). Though I no longer rent from Mason, this is only due to the fact that I moved out of Dekalb. The staff was always courteous, and met my needs in a prompt manner. The room was comfortable and well maintained. My only issue while living there was that my car was vandalized in the parking lot, which is due to the fact that I lived on a college campus (it was the only incident that I was aware of happening in the complex all year, and it was minor damage). I was also pleasantly surprised at how much I received back from my security deposit. I felt that Mason was very in their assessment. I would recommend Mason to anyone looking for an apartment on the NIU campus.

I love my apartment! The rates are good, its a great location, and management is easy to work with.

Best place in Dekalb to rent from. Still, that isnt saying much.

Everyone who works for Mason Properties is very kind and helpful. The prices are also very good!

Very incompetent maintenance crew. Youd be best off checking that theres nothing wrong with your apartment upon moving in, otherwise nothing will ever get fixed.Also, the parking lot is a joke. Who in their right mind decided to paint the parking lines that closely together is an absolute fool.Update 11/12/2015: I contacted Mason twice already about the gutter being broken/loose and they havent sent anyone to come fix it or even look at it for that matter. Ive called FOUR times about refrigerator issues, and the maintenance staff did absolutely nothing. What a joke.

If I could give 0 stars I would. From the time we signed the lease I lived to regret renting from Mason Properties. We signed the lease believing we would have my finance, myself, and our two children, but my father wanted to oldest daughter to go to school with him therefore she was no longer moving with us; Mason properties charged us extra rent for a 9 year old and refused to reduce the price when she was no longer moving with us. When we moved into our apartment it smelled like mold or something deathly; Mason said it was the refrigerator and replaced it after three days. The amount of spots in the carpet were horrifying and the smell never went away. I borrowed a key because I misplaced my own and returned the key a few days later, the system obviously was not working because they called my phone stating they would throw my school id in the garbage and charge me six dollars for keys I replaced. I could go on and on about my horrific one year experience with Mason Properties, but anyone reading this should learn from me and NEVER EVER rent with Mason Properties.

The staff here are friendly and helpful

I have lived in the Luxury townhomes for 1 month...only made 1 rent payment... than received a letter letting me know I had 30 days to renew my lease for an increase of $200 more per month or else my unit will be put on the list for available rentals...mind you I previously stated that I had JUST moved in and my lease is active until July 2018. The lousy repairs that were done after the previous tenants had moved out already started to fail, ex; my medicine cabinet was unlevel causing my stuff to fall out whenever I opened it, my towel rack came out of the wall exposing the 2 previous failed attempts of repair, and poor drywall patching that is already crumbling apart. They send maintenance people that show up at your house whenever they choose with no advance warning... and once catching me still in bed banging on my bedroom door. I have now lived there three months and the repairs that they have come to do have been left a mess. The drywall was left on my floor for me to come home and find and clean up, the cabinents were replaced leaving holes and marks on my wall...which Im sure will be deducted out of MY security deposit. Needless to say there is nothing luxurious about these townhouses beside the paper thin walls which allow you to hear if the person in the next room turns over in their bed or even sniffs their nose. If your looking for a place to rent...keep looking!!

I had been living in one of masons townhouse (colonial) for 2 years. This summer i ended my contract due to financial issues and had nothing but problems with them. First of all, I had been waiting for my security deposit to arrive for over a month and a half. When i finally do get my deposit, I only received 125 out of the 800 dollars. I dont understand why it is the tenants problem to pay for the labor of employees to clean the house. They charged me 240 for cleaning and 125 for carpet cleaning. That shouldnt be my problem. I made sure to deep clean the house before i left so i would not have to run into this problem but i guess i shouldve left it that way since they were going to charge me anyway. The carpet in my apartment was already old and ugly prior to moving in 2 years ago, again.. not sure why it was my problem to pay for it. A SECURITY DEPOSIT IS NOT USED TO PAY FOR THE LABOR OF OTHER EMPLOYEES. I would understand if my window was broken or if my sink was broken and i never said anything about it, but this is ridiculous. If i could give this place 0 starts i would. I would also not recommend this place to anymore. Mason does not value loyal customers. You can find a better place on campus, i suggest you pay the extra money elsewhere if you dont want to get ripped off.

Signed onto a lease. Lived there 3 months. There was a bed bug infestation stemming from one of the employees who lived below us, and I had to throw out thousands of dollars worth of furniture, clothes, etc. Entire building was affected and they tried to charge and blame each unit for the infestation. Recently checked my credit report and saw an open account for 1,800 dollars. I called to ask what it was for and was told it was for the cost of replacing carpet after the security deposit. So they are charging me over 2500 for carpet. They also did a bike rack clean up without notifying me, took my $800 bike and left the rusty Wal-Mart bikes everywhere. Ridiculous. Do not fall prey to these slum lords.

Im a currently living at one of there places. and i have had nothing but issues form them time we moved in. they nickle and dime you for every thing you have. they told me i had to pay 6 months up front of rent, for i dont know what reason come to find out all that live here is section 8 people. which that should of told me enough about this place i will never i mean never rent form them ever again stand clear of them. and might i add just to sign another lease with them for 12 months they want 2,097 just to cont. the lease i honestly dont know why anyone would rent from them and the people in the office are nothing but nasty when you call to have them come fix something and it take about 2-3 weeks just to get something so small as having them. spray for bugs as in aunts and the beetle things. so buyer beware.

If I could give a 0 I would. the noise was awful around the area, always smelled like mold and rude staff. Then when we moved out at the end of our lease, cleaned the apartment, turned our keys in left they ding our credit saying my fiancé and I owed 1500 each for apartment damage. I get the carpet did have some stains and the walls needed to be pained from smoking and one marble sized hold in the wall from the door stopper breaking and never being fixed so the door would hit the wall when opened. but 3000 in damage NO WAY! they never once sent us a bill or called us, and refuse to call me back with details on the charges or a invoice of any kind. thinking a lawyer is going to have to be used to get this taken care of. HORRIBLE PLACE STAY AWAY!!!

I really love the office staff at Mason Properties. The maintenance people are always available and everyone is so friendly. I live this place!

Im very happy with my apartment. Its a nice apartment and I love the location.

My boyfriend and I always pay our rent on time. We have never been late. We knew we had sign a new lease so we called to see if we would have to pay rent on the first or the 28th because they told us they were changing the due date. We was told we would have to pay at the end of the month. Then they come to our apartment with a five day notice say that we didnt pay our rent. So now they want us to pay on the first of June and the 28th. When they were the one that made a mistake. I will never recommen any one to have a Apartment with them. On top of that they are slow with the work orders and you dont get visiting pass for you guest with your lease. You have to pay seven dollars for your guest to come visit if you want them to stay in the parking lot. They are very money hungry! I really wish I didnt resign my lease because I have had enough of them.

Mason Properties personifies the culture of renting in the Dekalb area. They include and enforce ludicrous financial policies to nickel and dime their tenants every way they can. If you want to stay beyond 1 year, your rent will increase the following year. Get locked out? Thats $50. And apparently youre not allowed to copy the key either (not that it ever mattered to anyone).As for your security deposit, youll never see that again. To be honest, its not even worth cleaning up the place before you leave; theyll use up all that money anyways. Just be aware that once you put down a security deposit, that moneys gone. And if you get any of it back, just be happy that they didnt find some fine print way to make you owe them.My favorite experience about doing business with Mason Properties was the end of my lease term. You want to rent in Dekalb? Find a private renter, go with Eco Park Apartments, and Ive heard good things about Dwell Dekalb Realty.The unfortunate reality is that this culture that permeates the renters community in Dekalb will never be changed if these people continue to make their normal profit margins. I recommend discouraging Mason Properties by not giving them your business and opting for leasers that will treat you like people rather than sacks of money to bleed dry.

Inviting apartments for great prices. We love it here.

Mason should run for mayor!

Rent varies depending on when you sign the lease, they get desperate towards the start of the semester and lower rates by $100/mo or more.Beware electric heating - our two-bedroom is costing us almost $300/mo in electricity, and weve got it set so low we shiver at night.Beware summer: the air-conditioner isnt big enough to keep the living room cool, let alone the bedrooms.Maintenance quality varies by building. Ours is currently an icy mess because they did not take the time to plow more than a path for the cars, nor shovel more than a 12-inch-wide path for people to walk.Edited down to one star for their BS non-response response. Also to mention that when we did move out, they made a mistake on what they charged us out of our deposit, and after discovering it we had to wait another week for the rest. (Protip, take pictures BEFORE and AFTER you move in/out and write down every single little scratch, ding, discoloration, etc on your move-in sheet. If you dont, they will at the move-out and try to charge you for it - saved us hundreds!)

The studio apartment I currently rent is great. You cant beat the prices and I have never run into any problems.

Great prices and really try to go out of their way to do nice things for their tenants. They stay on top of everything.

Living for two years. Good environment

I hate Mason Properties. Theyre way too nosey and over use their authority. Their buildings fall apart and it shouldnt be that way, because Mr Mason has too much money to have raggedy buildings. I wouldnt recommend anyone move with them. I wish I could give them no stars.

I suggest you read the sidewalk outside the Annie Glidden condos if you want my opinion on Mason Properties.

You cant beat the rates at Mason Properties. The apartments are spacious and management is good.

We havent had any problems since we started here. We love where we live!

Beware the bed bugs at Ashbury Court. They spray one apartment at a time, which causes them to scatter to the surrounding units. After you notice and report them they will try to place the blame with you, as if you are the cause. Worse yet: you may not notice them in time and end up bringing them with you!

DO NOT I repeat DO NOT rent from these people. Worst property ever