First class treatment by all. Customer service very helpful with all of our questions. I recommend the dealership to all of you. Bought my 2020 Chrysler Pacifica great price and looking wonderful ride. Thank you Byers!
So far not good. Took my dodge in for service paid $2900.00 and it drives more rough then 8 bought it in. Yet Marcus told me bring it in he seemed shocked so we will see what happens
Interesting approach. I took a car there for electrical service. They gave me an estimate of $5,000 to work on a 2010 car, which I decline. Didnt offer me opertuntity to talk to a new or used sales person to maybe trade for another car. Traded car to another dealer for a new car.
The staff was very professional and courteous. I was in and out in great time.Thank you!
Great service thanks Marcus!😁
I brought my vehicle in on 2/18 due to my car having trouble starting intermittently and to address my check engine light, as well as the recalls. Prior to drop-off I had my engine light read at auto zone (still have the originals). when I took my car in the service manager Jace Campbell was very condescending towards me as if I didnt know what the recalls were on my car. I left my car there and was advised I would get a call. Jace called me advised a camshaft sensor needed to be replaced and a tune up was the reason why the engine light was on. a few hours later I was told my car was ready and I came to pick it up. I was not greeted and had to tell someone I was there to pick up my car and then was pointed to the cashier office and not verbally told. I paid $632.49 and was given my keys but had no clue where my car was parked. I had to ask where my car was and was given another hand gesture. I got in the car engine light was off and started fine. I drove it home and didnt drive it anymore that day. The following day I drove it that evening and the engine light came on again. I was highly upset. It was a Friday and the dealer was already closed for the day and they are closed on the weekends. I had a family emergency and I called them on 2/23. During my conversation he was very condescending basically said that the engine light could be. from the gas cap and I advised the car has not been refueled since the repairs were made also said I would need to be responsible for the repairs and diagnostic fee again. I brought the car back in on 2/24 at 12 noon. Prior to going I stopped at advanced auto to get the light read and the codes coming up were in regards to the camshaft( have photos to prove). Once inside I speak with Jace again, he checked the codes on car and saw the camshaft codes and then explained that they can have me schedule to leave my car and I would be responsible to pay another diagnostic fee if it shows that its not due to the repairs made. I honestly didnt feel comfortable with them working on My car at this point. He asked if he could take it to the tech. I waited 20 mins and he came back said the tech reset the light.I explained thats what you guys did when I picked it up so it wouldnt appear to be on. I asked if you test drive the car after repairing it he said they drive to Broad Street and back which is 5 miles. I looked it up it is not 5 miles in distance. I was asked what I wanted I said a refund. He went and got his manager and and the manager also wanted me to leave the car and I dont feel comfortable considering I spent so much money and the engine light is still on. Stated if I go to another dealer and they prove it something wrong with the work they have done then they will consider a refund. If I go to another dealer I would have to pay another diagnostic fee. I would just like a refund so I can take it to another dealer and have it done right
Very clean and quick after waiting for the parts
The only place i will ever take my vechile.I not only like the way they take care of my vechile but i also trust the work they do.
Bombdiggity Customer Service!!! Called in a panic and offered Uber while car was being fixed. Car done in 45 min and Uber sent back to pick me up. They did not gouge and I paid less than $100. Thanks for having a female Service Rep. It builds our confidence that we are not going to be exploited. #Excellent&Seamless🎉🎉
Courteous, timely and kept this customer in the loop. Would definitely recommend
Service Dept takes good care of my vehicles.I cant honestly find fault at this location as of yet..
Great service