Carson did an incredible job with my horribly outgrown, unhealthy hair and understood what I needed with little prompting and a couple of photos. Exceptional skills and a perfect cut that was exactly what I had hoped to achieve. Beyond satisfied. Utterly professional, excellent work. Highly recommend.

Told Aliza what my hair does naturally and asked her what style she suggested because I dont do anything to my hair and I absolutely love it. Most stylists always straighten my hair and she curled it and I LOVED it!! Will definitely go back. Thanks again for the great experience!

I love seeing Aliza at Penzone in Upper Arlington to get my haircut! Not only does she do a fantastic job at making sure my natural curls are cut well, but she also has taught me so much about curl maintenance/how to keep my hair healthy. The friendliness of the staff (like Logan, who I do not see for my hair, but takes the time to chat with me whenever I am in the salon) is another huge plus!

I have short hair and was given a terrible haircut. Left looking like Alfalfa on one side. I wanted a slight curl put in top for some height but stylist said she didnt have a curling iron for my hair. . Very disappointed.

I had an amazing experience at PENZONE UA. Remi did an excellent job and managed to fulfill exactly what I wanted while also being super nice and easy to talk to. Cant wait to go back again before my wedding!

I love this location & Aliza is awesome! She made me feel comfortable from my first visit and is so talented and detail-oriented at every step - my balayage was blended so perfectly! Super glad my friend recommended Penzone when I needed a salon in Cbus.

I love getting my hair done at Penzone UA. The salon is smaller so it feels more personable than the large salons. Kiara is fantastic, I always leave happy with my cut & color!

I moved to the area two years ago and found the shop salon by chance. Started to go to color (highlights/lowlights and toner) and cut. So happy every time I go in. I always switch it up slightly and he knows exactly what I want when I explain. She just got her color done today and it looks amazing!

Great experience! Lovely staff.

Kiara is wonderful! I donated my hair today and she is very sweet and did wonderful on my hair. Thank you again for a wonderful experience.

Very good service

I have to first give full credit for a 5-Star review to my stylist, Aliza. With only two appointments, she has been able to Improve my hairstyle considerably. I am in the process of growing my hair from a short cut. She talked me down from the ledge keeping me from cutting it, she picked a perfect color for my hair and best of all, she was able to cut my hair in such a way as to make me look and feel a whole lot better. (I think she reads minds...there is no other explanation as to how she knows what I was trying to convey.) She also does a wonderful job with my husbands hair. We are so glad we found her. The facility, however, can be cold. When I wait to process in the back of the salon, its chilly. The last time I visited, another client said to me, you better sit somewhere else, its cold back here. Amenities like flavored coffees are only available through the use of a Keurig. The Arlington location is nowhere as sleek and comfortable as the facility in Dublin, but, to me, the stylist is more important. We drive an extra 10 minutes to get to Upper Arlington, but my husband and I both think its worth the extra time.

The staff are practice Covid guidelines very well. The studio is pleasant. Most importantly they do a great cut that looks good for six weeks. My best style ever!

Willow did a great job cutting my hair. This is a candid pic after I hopped in the car from the salon, and I so wish Id taken a before 😆. Huge difference, thanks Willow! Theyre taking precautions to sanitize and stay distanced, and masks are required.

Great service great staff!

Carson was awesome! Professional, kind and I loved my haircut! Will be back:-)

This place is so nice. Highly recommend.

Willow is amazing! I had a really bad experience @ the last place I went. Willow really listened to what I wanted & she was really careful with my broken finger - which was the main reason I needed someone else to do my nails. She is super easy to talk to & made some really great suggestions for an event I have coming up soon. I would definitely recommend this place for anyone looking for great, professional service.

Went in for a simple haircut. I was extremely clear in showing my stylist what I wanted and even showed her pictures. Left with a haircut about 4 inches shorter than I requested. I told her I HAD TO HAVE the tapered V on the back of my hair, she proceeded to cut my hair just to wait until the end to tell me she did not know how to cut the V, and left it longer in the front. Which is completely the OPPOSITE of the V. Safe to say I went home extremely upset and absolutely hate my haircut. Hair grows but not quickly.

Willow is amazing! She’s so outgoing and truly makes you feel like you’re just hanging out with a close friend! She listens to exactly what you want and is great for making suggestions! I’d recommend her to anyone looking for a new Stylist/Therapist :)

I’ve been going to Tony for years. When I was diagnosed with breast cancer, Tony was there for me for the entire ride. Tony cut and donated my hair prior to it all falling out from chemo, he’s helped me find products to deal with my hair and promote growth, he’s helped me embrace my new, crazy curls. Most importantly, Tony has been sensitive, supportive and amazing during a stressful time in my life. Now that I got the go ahead from my oncologist to dye my hair, I’m looking forward to Tony’s ideas and coloring mastery! Tony is amazing at everything, but his color is outstanding! I LOVE Tony!

Carson is great! Prompt service, excellent haircut and amazing highlights. Super friendly and easy to talk to also which is a plus. Would definitely recommend her service and the salon!

I love my hair designer. I was unhappy with an experience that I had at checkout yesterday at the Upper Arlington Salon. Normally my bill is $98.00. When I checked out I was told the total was $108 when I asked the receptionist/cashier why it was $10.00 more I was told that I must have had an additional service. as I did in March 2018. When I replied that I neither requested one or was informed that I was having an additional service, she insisted that I must have had an additional service. (1) a customer should be given an itemized bill. I cannot think of another service provider who does not give itemized bills. (2) the cashier should have gone and asked the designer why there was an additional charge.

I see Olivia for my hair and cant imagine finding anyone better! Blonde isnt easy to achieve, and she nails it every time effortlessly. Shes extremely good at what she does. I would recommend her to anyone. She also has the sweetest, most fun personality. I always have a good time and leave with fabulous hair. Thanks, Olivia!

Let me kick off this review by emphasizing that I have extremely unmanageable hair. I’ve been dying my hair for 14 years, and as one might expect, it’s pretty damaged. My hair is also thin & fine but not soft in any way, shape or form. It also gets tangled pretty easily. The funny thing is, looking at my hair, it just looks like typical straight hair. Well, looks can be deceiving. Due to my unique hair texture, I’ve never been able to find a professional stylist who can actually functionally work with my hair (I’ve gotten a lot of head yanks, strange pieces sticking up, & ‘sorry I tried’).That is, until yesterday. I came into the Penzone salon of Upper Arlington looking for a trim & some layering. I have been layering my hair at home for years due to my bad luck with stylists, but this last time, I messed it up pretty bad. My hair looked choppy and the layers were too far apart.I met with the stylist Rhylee— she is a miracle worker! One thing I noticed is that she truly “got to know” my hair the entire time she was trimming and styling, not just during the beginning of my appointment. She used her hands while drying more than she used a brush, paid attention to the way my hair fell, and considered my face shape when trimming layers. I gave her creative freedom within the bounds of a trim & layering, and she didn’t push the envelope too far. She cut off just the right amount, made the layers look very natural, and gave me very cute face-framing pieces. Not only that, but the cost of my haircut was only $40. I’ve been to salons that have messed up my hair and charged me $90 or more.Now, this might not sound like much, but for MY hair and hair struggles, it is. I’m almost positive my hair was a challenge for her that she probably wasn’t expecting to run into, but the girl pulled through. She got skillz!Thank you very much, to both Rhylee and Penzone of Upper Arlington. I’m very happy with my haircut! I’ll be back soon!

This appointment was for my daughter. Her stylist was good however she took a long time to get to us and there was No communication from the receptionist that I would wait 30 minutes for my stylist! I almost got up and left!!

Jessie did a wonderful job on my express manicure. She was meticulous and welcoming :) Thank you!

I have been going to Remi for years and she is great. Shes super friendly, does a great job with my hair, and the atmosphere there is very welcoming.

Extremely friendly staff, and Willow was amazing. They made me feel right at home!

My hair is great! Remi & staff are wonderful as always!However, I think its time to start evaluate the location of the UA Penzone Salon sharing space with a Kickboxing studio...

Aliza was amazing! I had such a nice experience at this salon.

I always get a good haircut here. The place is always clean. Sometimes they run a little behind, but not by much. I like seeing the latest OPI nail colors they have on display.

Always a great experience with Anthony. Just the right size salon and the buzz is so joyful

Aliza was fantastic at the UA salon!! Loved the color she did for me!!

Jessie was an amazing technician and I enjoyed her gel manicure. However, the cost is astronomical. To remove my gel, it was $65 with tip (price wasnt posted online). I wont be coming back.

My wife had an appointment @ 5:30 yesterday and she called ahead and told the front desk person that wed be a few minutes late. So I drove through the worse traffic like a maniac with our 2 y/o son in the back seat to get there as soon as we could and got there @ 5:45. Anyway, to make a long story short, the people there were rude and didnt admit her. I dont know if these folks think that people who go there are illiterate and cant write a review on Google or what, but we are very disappointed with their service, or the lack of it. The last time I checked, this is still the US of A and customer is ALWAYS right, or we are turning into a 3rd world country. Once again - I am very disappointed and wouldnt recommend this place to anyone.

I have been going to Tony for 10 years now, both in Short North and UA. He always takes time to help me look and feel great with my hair and does a great job with highlights and cuts. Highly recommend him!

Willow I have been seeing for awhile, she is the best.

My gel manicure turned out well but it wasn’t worth the $53 I spent. I just got a gel manicure but there was no massage included and she barely clipped my cuticles and cut me twice. Way over priced for what you get. It’s ridiculous!

Friendly staff. Nice shop. Carson is great stylist for curly hair!

Tony is the BEST ever! So personable with a wealth of knowledge and skill.

Kiara always does an amazing job with my blonde balayage and hair cuts. She also styled my hair for my engagement photos, and I absolutely loved the way it turned out! Would definitely recommend her to anyone!

Penzone Salons rock! Ask for Michelle. She is the best stylist hands down

I’m new to Columbus (after 40 years) and relied on my memory. I asked for a specific type of stylist that could help with my particular hair (super fine and curly) because I was having so much trouble with the humidity. Prior to Penzone, I tried two others referred by friends that just did not have the skills my hair requires. The second one was a nightmare I want to forget. Penzone Reservations booked me with Anthony who has been a godsend, not just for my hair! Great recommendations for local restaurants and fun things to do. It takes time to learn about any new city, or re-acquaint in this case. He is so talented and wants to do what is healthiest for my hair (anyone’s hair) and keep it as flattering “as possible.” I think some of the baby boomers can relate to what I mean. 😉 For younger women, he will do the same. Trendy styles. What you want with what you have to work with! He has learned every technique from stylists worldwide, as well as teaching, as his career evolved. You will be happy and confident that his goal, while guided by the information you communicate, is in your best interest.

No I didnt hear back from the manager - I am not sure why do you say that in all your replies. If you dont care for your customers - dont care, why do you pretend that you care?!I had 5:30 appointment here today. Called earlier to tell them that I will be 15 minutes late - they said thats ok. Drove half an hour to get there so I can see Antonio and then when I arrived they said they are not able to take me because they have someone scheduled at 6. So unprofesional and frustrating-I am never coming back again.

My experience at The Max was nothing short of incredible. This salon has a wonderful atmosphere, its relaxed but you can certainly tell that everyone is a true professional and working to give you the best hair possible. I had the pleasure of getting a body-wave perm with Kiara. Kiara was very informative throughout the entire process, answering any questions I had. I left this salon happier than I have left any salon before and I WILL be coming back. If youre thinking about going to a Charles Penzone salon in the Columbus area look no further than Kiara at The Max!

I have always been highly satisfied with hair care from Olivia.

I can always depend on Remi to give me a great cut and straighten my hair so nicely !! She is always a joy to spend time with and knows how to make me feel special !! 5 stars for you! !

Great salon and excellent service. Have been going for over a year and seeing Tony for cut and color.

Priced little high

Olivia rocks my do. Such a great salon!

Remi is the best!

Great service and even better cuts!!

Jessie is wonderful, punctual, and always professional.

Great Place, i love Tiffany, she is best!!!

Olivia ... always wonderful!!

Anthony is fantastic!!

Love this place

Professional and clean.

Jessie is the best!!

Carson is the best!!