I’m not going back.UPDATE: It’s the next day. My nails came off again once I took a shower.UPDATE: I went in today July 5th Brian who originally did my nails happened to help me however all he did was BE LAZY by applying glue to the nails that were lifting (something I could’ve done at home; which I didn’t because I knew it would just lift again when I wash my hands) instead of clipping the lifted area and reapplying new acrylic. SO YEAH I EXPECT THIS SET OF NAILS TO BE FALLING OFF BY FRIDAY.He then blamed me stating that ‘I need to be careful’ as if I did something wrong when all I’ve done was wash my hands like a normal person. He also tried to blame the fact that it’s because I have a small nail bed which is true but he’s done my nails once before yet I did not have this issue. I’ll just chop it up and say he did a poor job this time and I will not ever let him do my nails again. On top of that he never applied any nail primer before applying the acrylic to my nails in the first place. He’s lazy.July 4th:I go to this nail salon often and they’re always so nice and do a great job. However I recently went to get my nails and feet done on Wednesday June 30th, I spent $100 including the tips, it’s now July 4th and my nails are lifting and falling off. I called the nail salon today July 4th, to see if I can get them fixed considering the amount of money I spent and I was told to come in tomorrow July the 5th but by then all of my nails will probably be broken off. There’s no reason my nails should be coming off in four days. So hopefully when I go in tomorrow they’ll do a better job.
Really good experience! went with my friend for gel nails, they got things done quickly and nicely! Super convenient location. Dont wait... go now!
Took awhile to do my nails, had to go get another person in the shop to do them also. Been there one other time and they were professional but this time not as much.I do not recommend this place if you are wanting something professional done and for a goodservice as well. Messed up a nail and couldn’t have it fixed due to them being busy.
Such a friendly place! I usually hate having to ask for something fixed on my nails but I felt so comfortable here and the woman who did my nails was so nice and attentive by making sure I was happy with what she was doing. Would recommend!
It was a very nice environment. It was also nice to sit in front of someone who looked like me. The diversity was pleasantly shocking!
Friendly atmosphere. Ying does amazing work with nails.
I went in after my coworker recommended it saying they did acrylics for $35. I asked to do some nail art and assumed this would be extra. At the end, I was charged $60 which is a lot more than I was expecting seeing as my coworker was only charged $35. I then asked for the nail art to be taken off because I did not like it and was expecting to be refunded the whole $72 i paid ($60 for nails plus $12 tip) but instead was only given $10 in cash. I thought this was very unprofessional and do not understand how or why acrylics would cost $50. My nails look fine but I will not be returning.
I love the professionals and the service was on point!
It’s hard to find a good spa where men are treated good. Terry has taken care of me the past 5 years. I drive 1 1/2 hours to get my pedicure. Great service
When I moved downtown, this was the next best thing I could find other than “blush” in red bank. From what I’ve noticed, it’s pretty average, but I don’t expect anything crazy. I used to come here frequently until I had a guy not once, but twice hit on me and made the entire experience so weird and uncomfortable. I purposefully brought my boyfriend up in the conversation, and this dude literally asked me “where is he, does he make enough time for you?” I think his name was Mike/Michael. Before I got stuck with him though, I always got Terry who is absolutely awesome. So yeah, after that one weird experience, I stopped going here and drove 40 minutes to red bank back to “blush”. Tonight I gave in and wanted to give it another shot. I’m pretty sure the woman I had tonight was named Taylor, and she was awesome and very sweet. Thank you Taylor for making my experience super relaxing and comfortable! I guess from now on if I ever see that guy again, I will straight up have to say no, I have to wait for someone else. Other than that, nice staff, friendly & attentive owner, pretty good selection of polish!
I have been coming to this salon for 5 years, and I have never been disappointed. I am very picky about my pedicures. I have been to almost every tech in this salon and I have never been disappointed.
Very friendly place and offers excellent services at reasonably competitive prices. There are many nail services to select from for both hands and feet as well as EXCELLENT massage facilities on the upper level for individual or couples massages also at reasonable prices. All services are professionally handled and accommodated. I am very pleased to have found this place, located near the industrial side of downtown Columbia in Gamecock country. 😏 The facilitys interior and exterior are very clean and easy to see on Assembly Street.
If I could give no stars I would. Yesterday I called to make an appointment 3 hours prior to close and was told no one is working. Came in today, I was signed in, told to pick my polish and wait for the tech as she was finishing a client. Fast forward one hour later, I’m told she and everyone else is leaving and oh well I’ll just have to leave. Regardless, of the extended wait time and no warning prior to sitting for an hour. Extremely unprofessional and rude. I do not recommend. Go elsewhere.
Very unprofessional we waited for a hour and a half for two terrible full sets never again🤮
Loveeeee their business!! Best in Columbia.. Ask for Becky !! She’s awesome,, real nice with the dip ombré!! Any design I bring she delivers.
They cant do nails in my opinion
What a phenomenal crew! Wonderful conversation. Decent prices. And done in such a timely and beautiful manner!
I love my toes Ivey did a good job on my pedicure I highly recommend and will be back to see Ivey! The environment was lovely I had a great experience
Brian allowed me to walk in right before close and still took his time with me; gave me the best French mani set of all time! Taylor did the same on my pedicure and did a phenomenal job. You can never get better nails for a better price in Columbia than at Capital. Love this place and these people! :)
The customer service is great. And services are great and professional. No rushing but in a timely manner.
I absolutely love Capital Nail & Spa! They do such an amazing job from eyebrow waxing to pedicures... Everything is done so perfect! I promise you will love this place.
I had an issue that occurred within a week of getting my nails done. I called, was told to come in that evening after work, and the problem was fixed free of charge. I get very courteous and quick service when Im there, and theyre open on Sunday! Love it.
I love my nail tech Terry! He is the best in Columbia. Friendly atmosphere, great music & they offer something to drink while you are there.
Other than the wait being long the service was excellent. I showed Brian a picture of what I wanted and he DELIVERT!! 💅🏾
I get manicures very frequently and have for years. This place is disappointing, unfortunately. Their technicians are very friendly, but I have been there 3 times now and each time has been a haphazard manicure. I could have done a better job myself, at home, for free! Two out of three times, my manicures were bubbly on almost all of my nails because the polish was applied too thick. One time, I pointed it out to my manicurist and she said, Oh, its fine, when it clearly wasnt. They dont buff your nails correctly, the polish doesnt look smooth, and consider yourself lucky if you get a manicurist who uses cuticle softener rather than just warm water before hacking away at your cuticles. I also made the mistake of trying to go in and get my eyebrows waxed without an appointment. They only had one person doing the waxing while six or seven of us waited. Other employees wandered around the store on their phones, and one employee was even sound asleep in a pedicure chair. After 30 minutes and only two people in front of me getting waxed, I gave up and left. While I was never disrespected or treated poorly here, the whole point of a nail salon is to give quality manicures. From what Ive seen, they simply do not do that here, and I will not be returning.
I love Terry at Capital City Nail & Spa. He is always available when needed and he takes his time to make sure my nails are done to my liking.
I only received a pedicure and my tech Stephy was awesome. She made sure I was happy with my French pedi. I am satisfied.
Love it Kasey and Terry and Mr Brian
Absolutely recommend! I have been to many salons and have never been as impressed by one as much as this one. The atmosphere is fun and relaxing. The pedicures are flawless. They are a one stop shop and you cannot beat the prices unless you do it yourself.
The environment is peaceful and the employees are very patient with you and take their time making sure your taking care of. They greet you as you come.in and give you time to decide what kind of service you want. Very prompt and welcoming.
Ive been coming here for about 3 1/2 years now... And this is the 2nd time I was not pleased with the service. And that never happened. But when the customer not satisfied and management Not doing or saying nothing to make sure you as the paying customer is completely satisfied. So hopefully they get better by about that or I will be taking my money else where
Up charged me for nail shape and removal which is fine outside of the fact that no one informed me of this. I only found out because the client next to me was informed. Additionally she didn’t speak to me the entire appointment, dreadfully awkward silence. Furthermore, when I asked about the extra up charges (visibly upset) she didn’t bother the apologize or even say a word. Finally the pedicure was amateur at best, and the “coffin shape” looked more like rounded square. Lazy job and terrible customer service. 0 stars
I have been going to Kayla, who used to own Kathys nails for several years. I followed her to Capital Nails because of the excellent service I have always received. She has always been very professional.and courteous. My manicures, pedicues and eyebrow waxes are the best I have gotten anywhere.One thing that helps to be served quickly, is to have an appointment.
I got a pedicure by Leah and it was the best Ive ever received! I also got a full set which was perfect. The only thing is the lady who does eyebrows takes more than 10mins literally!!! The prices are good as well.
My technician is amazing! I usually never have to wait when I come in for her. The staff is friendly also.
Ms. Berry is an awesome massage therapist...she had my husband feeling like a new man...dont hesitate to go see her!
Ivey is my tech. Shes great and she has me in and out. Cant ask for anything better
I usually come to get my nails done at lunch time and they do a good job. Today, though, was a different story. I am normally charged $35.00 for a fill in with gel polish unless its mood polish and in that case, its $40.00. I asked if itd be the normal $35 and was told yes. I got my normal gel polish with a fill in and the drill slipped and sliced my finger open and it started bleeding a lot. I said it was OK and that accidents happen but when it was time to check out, he told me it was $38.00 instead of the $35.00. I dont know why it was more but the only reason I am writing this review is because I got cut pretty good and got charged EXTRA. I was OK with paying my normal amount and didnt even think I wouldve gotten a discount but never did I think Id be charged more than normal. $3.00 isnt a lot but when you get cut, bleed, and are understanding, you wouldnt think youd have to pay more. I will probably not be back. Ill find a Walmart to go to from now on.
Techs are always nice.....and the Moscato to celebrate my birthday was right on time!!!
Ive been going here for years, and the service has been hit or miss. Its hard to beat the price, and I usually can walk right in for my mani/pedi. However, their quality is inconsistent, and on more that one occasion Ive left with bleeding cuticles. I keep going back because, as I said before, the price is right and I can usually just walk right in. Due to their inconsistency, I wouldnt recommend them for special occasions (I made sure to make an appointment elsewhere for my wedding).
Terry is the best out of everyone that works there. I havent always liked the way some of the other nail technicians do my nails here, but Terry always does an excellent job.
Excellent service!
Went for pedicure. Specifically told host we wanted to be serviced same time (couple) and the host said ok and sat both of us at the stations. Water does not stay warm in bowls. We got the water changed twice and had to assist heating the water while waiting 1 hour and 18 minutes before 1 tech came over to start pedicure. Mid way thru mine I told the tech we wanted to be serviced together so we could be done around same time and he stated someone was on the way however that did not happen, my fiance pedicure began after mine and only reason why he was able to get it is because the tech finally ask someone who was on the way out if she could stay and do it.🙄The nail tech skip step of my pedicure, never ask what service I wanted and I had to tell him numerous times how to cut the nails down,remove skin from sides and buildup from under nails. All the old polish was not removed and when I pointed it out he stated Ill polish over it so I had to tell him no, I prefer it done correctly and to give me some acetone Ill do it myself if you need help. It was extremely frustrating and we were there 3 hours. My fiance also had to instruct the tech to scrub heels and show where parts were being skipped. The guy had scrub on the back of my legs-forgot it was there and begin to pour oil over it so he had to towel blot the mixture off my legs 🤦🏽♀️😭The nail polish went onto other toes and he didnt remove excess polish so once again I ask for acetone to remove myself because he had walked away to service another customer. We paid $60 for a half done job. This was not our first time and it has definently changed in quality of service😔 We missed other appts waiting so long for pedicures to begin. They eyebrow girl lied upon arrival that we could get them done together and Snook out the back door knowing her co workers were swamped. Nail polishes were dried up in bottles on the display and customer service was not very good at all.
Worst place ever. I typically go here to get my eyebrows done. Normally at any other place an eyebrow wax takes 10-15 minutes max. At this place I always wait for at minimum an hour. And then once Im finally in the room, it takes 30 minutes for just an eyebrow wax! I arrived today at 12:30 and didnt end up leaving until 1:45. There were only 4 people in front of me, so I shouldnt be waiting for an hour. But then I see why it takes so long, because the lady who waxes the eyebrows moves slower than molasses. She tweezed the same spot on one eyebrow for 20 minutes (mind you, my eyebrows werent THAT bad when I went in there). Shes very rough and it is not a pleasurable experience whatsoever. And to top it all off, they raised their prices for an eyebrow wax from $8 to $10. So if youre trying to get a quick, cheap wax, avoid this place at all costs. As far as nails, the one time I got my nails done here, they cut two of my fingers. I will most definitely be finding a new place after today pushed me over the edge.
I would definitely recommend this place to anyone.
Favorite nail place in Columbia, SC. You rarely have to wait for a pedicure. The atmosphere is peaceful and the staff is superb!
Get Terry. Hes the best nail tech.
After coming here since college (2007-), I’ve finally come to terms now that this place has gone downhill.A few months ago, I had a terrible pedicure experience here- there was a younger girl who did not stop talking, (and took over an hour for a basic pedicure), and left me with relatively messy toes because of her being distracted. She was super nice, so I didn’t hold it against the salon and figured she must be new.Yesterday, I came in for a regular manicure for a job interview today. The girl was again younger, (different girl), and was really gentle and sweet, but did not file the nails at all nor did she coat my nails completely, (didn’t reach cuticles, which are also rough looking today). When I was asked to put my hands under the fan/lamps at the end, I noticed that the lamps were off- I was sharing a tiny fan with another girl across from me and felt uncomfortable, as if I was all up in her space.I left the salon yesterday after sitting there under the fan for easily 40 minutes and my nails still screwed up (paint) 3 hours later. Because I have an interview, I stopped back in today to ask if they could touch them up. It was very busy, so I understand that I was not dealt with right away- but when I explained to (who I believe to be the owner) what happened to my nails and how the lamps were not on, he more or less just chalked it up to it not being a gel manicure, saying that regular manicures take 4 hours to dry. (I felt manicure-shamed.)This has NEVER been my experience in the past- here or elsewhere- and I am not new to the mani/pedi game.I’m not saying that there aren’t great technicians there because I have had them, but as of lately, I have been disappointed over and over. (It has been more than just the two experiences mentioned.) I don’t know what’s up with this place, but it’s a shame that in a few years it’s changed so much. I would rather pay more money for better service somewhere else.
Ive never had a bad experience here and have been going for 2 years always love the finished product
This place is the worst. Every since Sandy left it has not been the same!!! EVERYONE IF YOU WANT GREAT EYEBROWS GO SEE SANDY AT VENUS NAILS 909 STATE STREET -PARKLAND PLAZA CAYCE SC 29033 Near by Bilo. Sandy is the best at her work. Also have many years of experience of facial/ waxing and does a great job. Everyone go Venus Nails to see Sandy!
They are slack. They dont have much of a nail color selection. They laugh at costumers and they dont do first come first served. Just to be honest. This happened on two separate occasions. They also hurt my fingers during manicure. Just go somewhere else.
Horrible....nasty...experience ...the women doing my pedicure ... went to the register to cash out someone with the same gloves she was doing my feet with....than she came back.....i had to tell her to change gloves....than the purple scrub pad was brown i had to tell her to get a new one....Which is nasty...but the older guy who did my nails was great n fast...BUT SORRY NEVER AGAIN.... WITHOUT SAFE CAUTIOUS...METHODS...EVENTUALLY SOMEONE WILL GET A TOE OR FINGER CUT OFF FROM FUNGUS...BE AWARE N CAREFUL...FIRST N LAST TIME
Good
I only got a pedi but very satisfied. Persephone did my feet. She offered a relaxing massage & was very friendly.
Took my 4 yr old here to get us both mani n pedis which in reality all they did was paint my daughter nails n charged me $40 to do it. The polish lasted for 2 weeks on myself but it definitely was not worth taking my daughter too
The first couple of times I went for a fill-in two nails broke each time shortly after. After me complaining about the nail breakage I was told that I needed a full set because the nails were old even though I had only had them for not even 2 months.So I had my old set taken off and got a new set, and I now have 3 broken nails a week and a half after getting them done. I have wasted so much money here...I will NEVER come again.
I have been going to Capital Nails and Spa since 2009 and have always had a pleasant experience. The staff is professional and friendly and highly knowledgeable of their field. On top of that its a one stop shop. You can get anything from and mani and pedi to a massage or waxing. They even have a hair salon! If you are interested in acrylic or gel sets or gel polish, I would recommend Terry Ly. Youll want to make an appointment because he is always booked! Mark will give you the ultimate massage and Penny is great at waxing. I love it here!
I’ve been getting manis and pedis here for years. I only recently found out I could make an appointment but for a basic pedicure, there’s never been a long wait as a walk-in.
Tony is my fav, but everyone here is great!
Absolutely worst salon experience ever! I was there with a wedding party, and even though we had reserved spots well in advance, there were only three people helping us (we had been told there would be more). Even though we paid for pedicures, we should have just asked for our toes to be painted because they rushed through the pedicures so fast thats really all we got. That wasnt even the worst of it though. I decided to get gel polish on my fingernails, and when they were done, there was a huge chunk of nail next to each cuticle that hadnt been painted (its faster and easier to paint when you dont get anywhere near the skin but it looks so crappy). Also, you could see some nails through the polish. And...no surprise...the polish on many fingers started peeling off in less than a week. I would never go back.
Ive been here multiple times, and the first time was awesome! I had the nicest guy and he did an amazing job. The second time, I had the rudest girl I could have ever imagined. She was mean, and didnt do a good job, when I asked her to fix one of my nails, she said no. I went back again because I thought I just had one bad experience and the work that was done on my nails was sub-par at best. I went back to give them one more chance and got one of the worst manicures ever. I always liked them because they were cheaper than other places Ive been, but I guess you get what you pay for. Would not recommend.
Love going here they do good nail, And they do good eyebrows and Brazilian waxing! 💯❤️
Came in late and got a whole wedding party done as a walk In. Staff did a great job!!
Terrible!! The nail technicians are as BASIC as they come... If you want more than just a polish, you are better off taking your money else where! The nail technicians can not even properly file and have the nerve to be insulted if you try to direct them on how you (the paying customer) wants your nails to look. And they have a cleaning crew of mostly Children, that comes in during business hours, sweeps around your feet - as if you are in the way and the place still looks borderline clean! Management CARES NOTHING ABOUT CUSTOMER SERVICE!! SAVE YOUR MONEY & YOUR NAILS... FIND ANOTHER SALON!My Experience was so terrible I stopped mid service and just got a clear coat until I could find another salon!FYI: I also was told by a friend later, after my experience, that the eyebrow waxing is just as unprofessional and mediocre, at best!
Sandy does an amazing job on my eyebrows and every Mani/pedi Ive gotten was stunning and lasted a while
They have a ton of new SNS colors. Everyone is super friendly.
Ive been to Capital Nail & Spa twice, once for a pedicure and eyebrow wax and once for an acrylic manicure. The pedicure was fine, but I was cut (and bled) on the side of my nail from her pushing back my skin. My eyebrow wax was just eh. I got home and my husband said, They look the same. The second visit I got acrylic nails put on. Although it took 45+ minutes, They werent done with precision. My cuticles were never pushed back, I was cut by the nail grinder, the acrylic was bumpy on one nail, and the acrylic didnt go all the way across on one nail. Now, as they are growing out, they are extremely thick where the acrylic was put on and are pulling up at the base and sides. *EDIT* I went back for a pedicure. Not only did I get cut, (again!), I had the most rough and least enjoyable massage (with her elbows!) on the top of my feet. Three days later I went to the doctor with an infection from this place. The doctor labeled it as cellulitis. I will not be going back.
Nene is a Beast! Very professional and attentive to detail. My nails are slayed!! #luvHer
They are okay, but have lost their best asset, Sandy, who does the best job on my eyebrows ever. She has moved to Venus Nails and Spa 909 State St in Cayce by the BiLo in Parkland Plaza so my business has moved, too.
This place has very little color selection all though the prices are great
Seriously doubt any of these negative reviews are from actual customers. Great place to get all your beauty needs! These negative reviews are probably sour owners/workers from other shops. Not anyones fault but your own that you all work at 2nd rate spas like the one in the mall.
Wait time is minimal to nonexistent and the staff are very polite and do a great job. Will only go here.
Sandy has changed to Venus Nail & Spa on 909 State Street Cayce, SC. The managers at Capital are saying she is on vacation, when she actually went to a salon that treats her better.
Eyebrows waxes there are the best Ive had. I reccommend sandy
I came all the way from Atlanta to Celebrate Mothers Day with my Mom and Sister. I called and scheduled an appointment one week ahead of time for 3 manis and pedis and a massage for my Mother. I was disappointed by the look of the location. I chose it due to a great spa experience in 2013 but things sure have changed. Upstairs was dead. 5 fountains in the place not one on. Fried chicken and food layed out for the workers to eat. Then to top it off I was told the massuse had been MIA for days, so no massage for my Mother. I called a week ahead of time, couldnt someone contact me and inform the services I requested could not be performed. Sad. This maybe good for a quick stop nail services but they need to take spa off their name. There is nothing spa like about this place anymore.
I had the worst, creepiest experience with a guy who did my nails here. He hit on me and made the whole appointment extremely uncomfortable. Not sure what his name was, but my appointment took twice as long because he wouldnt just do my nails and let me relax. Will not be coming back.
Waited over an hour past my appointment time. Staff was rude and inconsiderate. The only person on the staff who was nice was the male employee named Lincoln.
Awesome work on your nails and feet.
This place does nails as good as NY!
Love them ppl
I love this place. Had one bad experience and when I complained the owner took care of immediately and fixed it.
HORRIBLE SERVICE. First off when I approached the nail polish display topick out a color i was basically attacked by an older woman who kept insisting that i get the colors she picked out. then she had the nerve to get mad and tell me fine, you choose. youre the one thats gonna be wearing it! no duh! no one asked you for your assistance to begin with. then the entire time shes doing my nails she keeps staring at me and then speaking what i assume was vietnamese to the girl next to her and laughing. i asked her if the girl next to her was her daughter she laughed and said she can be whatever you want her to be to me. you have no clue who she is to me do you? i said no, thats why i asked. then she and the girl mumbled something and begin to laugh again. by this time im pissed off b/c they begin to play games like...you see him over there? hes my dad! lol i didnt find anything funny so i just kept my comments to myself. now initially she told me for my service today would be $50 so im like cool. theyre a little cheaper than my usual place. when she finished with my nails she didnt help me put my shoes on, say youre done pay at the register, go wash you hands or nothing. i had to take it upon myself to ask and do what i thought i should do. then when i approach the register i said $50 right? she said no girl i said $55. whats wrong with you. i said you told me $50 when you started but its cool you went ahead and threw your tip in. my problem with you is you run your mouth too much girl! i paid for my service but i did not tip. horrible customer service. only good thing about todays experience was that i got to try the new mood changing polish!
After many salons have damaged my nails- this is now the only place I will go! Everyone does excellent work.
Worst experience ever! Decided to write a review because thats how pissed I am today & I never write reviews. Went in around 1:45 for a full set & requested Neing Neing (not sure if thats the right spelling). The manager, Brian, told me that she had an appointment so I told him that I would wait until she was done, no problem. So then 3 rolls around Im still waiting then 4:00. I asked how long it would be until she was done, Brian told me that she had left!! I was livid because he knew & she knew that I was waiting for her to do my nails & she left anyway. I sat there waiting for 2 hours for nothing. Worst customer experience ever & ive been going here a few times before but this experience had made me not want to spend a dime there ever again. Not to mention they are very expensive for no reason at all. $95 for a gel mani & pedi?! Get out of here. Never again. Save your money & time people!!!
The worst manicure of my life, not over exaggerating. Extremely rough and kept getting side tracked with other customers.
Horrible service. Ive been there before and my bestfriend just had a bad experience! DONT go here! Expensive and the staff is rude !!
Went for a gel manicure for my wedding two weeks ago. The entire manicure was peeling by Monday and I got it on Friday. The lady had to redo several nails because there were bubbles and hair in the gel. One of the worst manicures I have gotten and a lazy stylist.
Great Service. Always ask for Becky!!
Sandy is now at Sandys Nail and Spa! By Bi-Lo behind Riverside Apts
Good job love my nails
They are friendly but rush there work just to get customers in the door
I will never go back to this place. when I got my nails done they made my fingers bleed smh
Very pricey. And my gel polish chipped off my toes in two weeks. :(
This is my favorite nail salon in Columbia so far!