I hired A Plus to install engineered wood flooring in my basement and Shaw oak hardwood flooring throughout my home. The first part of the project went smoothly. Two of their regular installers did a great job installing Mirage engineered wood flooring in the basement/family room. Unfortunately, I was informed the day before installation of the hardwood flooring, that a “different team” would be used. This different team turned out to be a subcontractor “Mario” and his crew. In all 5 of these workmen showed up at my house and were allowed to install the hardwood flooring unsupervised.There are significant issues with the quality of the installation. Most notably gaps were left between the stair rail and flooring and there are numerous gaps and cracks between the planks throughout the house. Even more concerning some planks are tented, i.e. not laid flat, at the back corner of a bedroom, as if there is was not enough space.After initially agreeing to reinstall some of the flooring, Eric has apparently decided to apply wood putty in the middle of my floors to cover up wide gaps. Wood putty was also used to fill the gaps between the flooring and stair rail. I will now have to pay another contractor to fix the mess left by Mario’s guys. I hold A Plus fully responsible for this fiasco.In response to A Plus’ claim that these cracks and gaps which I discovered within a few days of installation were caused by varying levels of humidity in my home, the humidity level was approx. 30 percent April 6 when the flooring was installed. In the following weeks, the levels were in the mid 40 to mid 50 percent range and temperatures in the 70s. Thus I do not believe the assertion that drastic changes in temperature and humidity caused expansion and then contraction of the wood and the various cracks and gaps is a credible one. They were clearly caused by improper work. Oh and BTW I have 10 year old wood flooring installed by the builder which has never expanded and contracted to the point of visible gaps in the flooring.The purportedly unbiased inspection report published by Eric contains a number of demonstrably false statements apparently intended to benefit the installer. (Gee, I wonder how that happened.) The humidity levels are no more unstable in my home than in any other home.The report falsely states that my home has no dehumidifier. Just like about every other modern home, I have central A/C and maintain a temperature of 77 during warmer weather and humidity levels range from the upper 40s to low to mid 50s according to my google nest smart thermostat.gaps between planks of hardwood flooring may appear during periods of very low humidity, such as occur in winter. This is because of contraction of the wood as it loses moisture.In any case, there were no wildly fluctuating humidity levels in my home which within approximately one week could possibly have caused the multitude of gaps in the floor. Clearly the gaps are due to poor workmanship and improper installation.In addition to his absurd claim, Eric makes a number of false statements personally attacking me, including unreasonable demands regarding scheduling work, unbalanced temperament and even making racial remarks (!!!). These lies are intended to distract from his denial of responsibility for the shoddy work.He accuses me of blackmail and calls himself a “proud American” but he’s just a contractor denying responsibility for shoddy work. Believe what you see. It is the truth.
I recently had a new hardwood floating floor put down in the main living area of our home. We were so pleased with the job that A Plus Carpet & Flooring did! The crew was a pleasure to have in the house - so polite and caring! We love the job they did of removing the old floor and laying the new one. Clean up was very nicely done, too. We have already asked them to come back and do another room. I highly recommend their work.
A Plus Carpet and Flooring installed luxury vinyl tile in our foyer, and we love it! William was a pleasure to work with, professional and friendly. He helped me narrow my choices in the showroom and the one he recommended was the one we liked the best. He also came to the house to measure and estimate the job. Mario was in charge of the installation and did fantastic work! He explained the process and patiently answered my many questions. Karolinne in the office expertly handled our account. I was very pleased with this company and would absolutely use them again.
I recently used A+ to install flooring in our house. Overall, it was a decent job, but not sure I would use them again TBH. I think the customer experience couldve been better. Lucas, the design consultant, came and measured our space. He sent a quote and after some consideration, we went forward with our deposit and set a date for the work. Nicole, their project manager, helped coordinate the installers. I didnt really interact with her a whole lot although I thought she would be more integral to the project. Alex and his crew installed the floors, and they worked hard and did a decent job. There were a few areas where the install couldve been better (creaking plank, tighter gaps, etc), but theyre minor issues at the end of the day. The challenge for me re: customer service has to do with the few times I had questions or issues that I felt werent resolved, and Lucas saying that he would find and call me back - which he never did. It happened on 2 occasions - one related to the final charge and one related to personal items related to our move that were used by their crew. I guess it wouldve been nice to have gotten that follow-through.
After reading reviews on yelp I decided to give A Plus carpet a try, it was one of the best decisions I’ve ever made. My first contact was with the salesman Lucas who came to do the measurements and give me the estimate which is very competitive I found him to be very honest and always willing to answer questions and making sure everything went smoothly. Next to Installer‘s who came to the house Adolfo and Hugo two of the hardest working individuals I’ve ever met in my life they were very thorough when it came to moving furniture.While installing the carpet they were extremely meticulous and did a superb job. These two individuals really cared about doing quality work and making sure I was happy with what they did. Without any hesitation I would strongly recommend this company to anyone who might be interested in flooring in the future you just can’t go wrong they treat you like family, and they go out of their way to make sure You’re 100% satisfied with the work.
A Plus chose the right company name because they are the best, we have used them for over 20 years and couldnt be any happier. They have done major carpeting and hardwood flooring projects at both our home and beach house. We have recommended them to our neighbors and friends and they had great experiences also. The best part is the owner is a hands on in the field worker.
I had my carpet cleaned by Thomas, who did an exceptional job! You can see from the before and after photos I have attached that he had his work cut out for him, and I wasnt sure the carpet could ever get much cleaner. Thomas was very courteous and efficient, and should be commended for a job well done. I would gladly recommend A+ Carpet for a flooring cleaning to everyone!
Not recommended. Been waiting for an estimate from them with nothing but an excuse that their system was in maintenance as the reason they didnt send it 2 days ago. Dont promise an estimate when your colleagues tell me that its your day off. If the system was down that means the estimate was finished. I dont deal with childish excuses and sadly this guy ruined my impression of a local business. Another company had me a quote in a day, Im sure it doesnt take 3 days with their special software that was talked about. The original employee knew nothing about the products and we were about to leave when someone with experience came to save the day. Sadly the same lack of experience just lost this company a sale as I have no faith in their ability to follow through. If I were them, this employee would not be interfacing with the public.
Theres an old saying about companies in the service sector: quality, cost, schedule - pick any two. A Plus Carpet and Flooring not only delivered all three, but did so exceptionally. It is so rare to see a companys employee base exhibit the same passion as the Owner, but that is exactly the case here. Thats called corporate culture and this company excels at it. Five stars without question. Thank you Eric for taking care of my home!!
Salesman was very nice and installers are very efficient, only found out a year later that the engineering wood floor they sold me was not the quality I bought. The floor was filled with pressed Cardboard in the middle.
I reached out to A Plus Carpet And Flooring as we were preparing to move out of our old house. I was back and forth if I should professionally clean the carpet or replace it entirely. I am so happy I called them! They rearranged their schedule to fit me in and accommodate my last minute request. The technician was prompt, professional and efficient. He did outstanding job cleaning the carpet and when he was done it looked as good as a new. They saved me thousands of dollars and got the work done in matter of hours!!! I couldn’t be any happier of the outcome. It was such a pleasure working with them we hired them to replace the carpet in our new home. Once again, every single person we’ve worked so far in the process of selecting and scheduling the carpet replacement has been amazing. Lucas Winter drove to our property to drop carpet samples when we couldn’t make it to the show room. He let us keep them for days to take our time to select the carpet without feeling pressured or rushed. He worked timelessly to find us a comparable carpet when the one we loved was discontinued by the manufacture. The list goes on and on … We can’t say enough good things for both their cleaning and their replacement departments!! Professionalism at its finest!
When shopping we wanted vinyl planks on our basement steps. They swore it would work, and it mostly has, though the noses get loose. Evidently the humidity plays a factor which we didnt know at the time. Their customer service and attention to satisfaction is second to none; they will go above and beyond to make customers happy. In fact I have been working with the owner directly on this issue and was given his personal contact info. I would not recommend vinyl planks in your basement, though I can vouch for this companys extreme dedication to happy, satisfied customers.
Talk about amazing customer service! One of the best companies I’ve had the pleasure doing business with. The owner, Eric, is an absolute pleasure to work with and a true perfectionist - his goal is to make his customers 100% happy and satisfied, and offers the best of the best products! We did 2 floors out of 3! LVP on the main level which is gorgeous and beautiful carpeting on the 3rd level! I would not hesitate to refer or recommend his business to anyone!
A rep came out to do an estimate for carpet re-stretching and I never heard from them again. Never got my estimate and no reply to my email.
Expectations exceeded! Great quality, workmanship, value, etc. Even dealt with the small snags that inevitably came up along the way. Should’ve done it sooner.A Plus came back to do some finishing touches. Trim work odds and ends…they didn’t have all the (finishing) materials at the time of the main job due to supply chain challenges (not their fault). They kept us well informed, came back, finished the job, and went above and beyond knocking out some details we would have never even noticed. They earned ever word of this review and every penny for their work.
Eric Rome & A Plus Carpet and Flooring came to our rescue when another flooring contractor hired by our sellers had created a disaster. He came out quickly, created a solution and got the job done beautifully and for a very reasonable price. I am grateful for all he does to help our clients! Would not recommend anyone else!
Im giving 3 stars considering this to be a C rating. We had both hardwood and carpet installed. The floors look nice but the carpet does not meet the wood as it was supposed to and the transitions installed to try and fix the problem have broken. Good products offered at fair prices but if problems develop, our experience has been these folks are very hard to pin down and fix things. They promise theyll take care of problems immediately, but they definitely have not done so for us.
The carpet install crew was polite and professional. The new carpet looks great. They also pitched in with their sliders to move the heavy old safe back into the closet once the steam clean guy had the closet done. When the steam cleaner guy arrived he quickly and professionally did his job.
As a residential architect, I see a whole spectrum of quality of workmanship in the construction industry. When I needed my own floors refinished due to a plumbing leak, one of my builder clients recommended Eric. He was the perfect choice! Not only did I get the excellent quality of work I expected, with careful and painstaking attention to detail, but Eric and his team provided a whole lot more.Care about us as people, and about minimizing the disruption to our lives that the work entailed, was evident in every member of the team, from Eric himself to the project manager to the people doing the work. Eric also gave us helpful suggestions regarding an unusual base and shoe molding combination we wanted to use. His team not only worked with us to get exactly the custom stain shade we needed to work with the cabinets and walls, but urged us to take the time to do so. We never felt hurried working with A Plus.Beyond that, Eric made the logistics easy for us from start to finish. He coordinated the movers who took out and stored our stuff, brought in painters to paint the trim after the floors were done, took care of getting plumbing fixtures and appliances out of the way for the refinishers. And to top it off, from preliminary estimating to final invoicing at the end of the process, Eric worked closely with the insurance adjuster to make sure nothing got missed.Having your floors refinished could never be considered fun. However, A Plus made the process as absolutely painless as possible, and the people were a joy to work with. Most importantly, the finished product was exactly what we wanted. I cant commend Eric and his team enough.
We are selling our house and needed to replace very old carpet. Our realtor recommended A Plus and from start to finish they were great. We decided on the carpet, they came out to measure, then we scheduled the work to be done later, near the very end of Operatipn House Prep. A few days before we confirmed details. The crew called before arriving, worked harder than i have seen anyone work, and finished a bit ahead of schedule. It was a big job, took two days, and i have to admit when only three guys showed up i wasnt sure two days was enough. But no problem. They were helpful, professional and courteous, even when we had people come to pick up large pieces of donated furniture and kind of got in their way. I was very impressed and am glad we chose A Plus.
Just had hard wood flooring installed in two rooms. The two installers were just great! They took great care with the flooring, and with not making a mess in the home. Would strongly recommend A Plus Carpet and Flooring.
We don’t have enough good things to say about this business and the work they do. Eric, the owner, was personally involved in our project (we replaced the floors in our house) to ensure everything was done correctly. He’s dedicated to his customers and the quality of work his company does. Everyone is very nice and pleasant to deal with. There’s something to be said for a “mom ‘n pop” business - if you’re thinking about getting work done on your floors, looks no further than A Plus.
A Plus Carpet and Flooring always meets my expectations for both my commercial and residential needs. Their selection is what I want as a designer and their in-house installers are top quality when it comes to precision cutting in the most difficult of spaces....no shoe molding to cover mistakes! Ive had the pleasure of working with A Plus carpet, re-finishers and wood installers, all whom I give an A++
I have done several jobs with a plus flooring with my company. Lucas was fabulous to work with And A+ always comes through! He will not be disappointed!
We are getting ready to sell our home and needed the carpets cleaned so they would look nice in the listing photos. Going in, we knew our carpets were disgusting because they had not been professionally cleaned in over 10 years and had many deep stains that were the result of two dogs and a baby. Our real estate agent recommended A Plus Carpet & Flooring and we were very happy with the results!Although the communication throughout the process could have been slightly better, the owner more than made up for it in the end at, at the end of the day, the carpets look amazing and thats the most important thing. I would keep in mind that the carpets may dry a lot slower than you anticipate because of a number of mitigating factors (including the weather outside, if you have fans in your house, and how bad your carpets are), but ask for the list of suggestions they provide for how to expedite the process and plan accordingly (i.e., be prepared to come home from work and the carpets are still damp). However, the tech did a great job in our house, removing 90% of all the stains in their entirety and honestly doing the best he could with the others, so between the price (cheaper than everyone else we called) and the results, I highly recommend A Plus Carpet & Flooring!
I highly recommend them they were amazing
A plus carpet was great to work with, we needed carpet due to water damage and they worked with us during COVID19. They were very prompt and professional and installed our carpet quickly! Eric was very responsive to my emails. They used personal protective equipment when we met with them to pick out carpet and when they installed. Would highly recommend using them, great service! Thank you for saving the day and getting my damaged carpet out and installing new carpet in my basement.
Knowledgeable and patient staff in the showroom who went above and beyond to help us find exactly what we wanted. Great communication about install appointment and explanation for what we should expect. The crew was polite, clean, and precise. The final project is flawless! Friendly and personal follow-up after to confirm everything went perfectly. It was a huge relief for this part of our renovation to go so smoothly!
I love love my floors. I received 3 different quotes from different flooring companies and this beat all the other prices by a few hundred dollars. The installers did an excellent job! My sales guy, Jonathan, who helped me through the process was also very helpful. Great customer service and great finished product. I would recommend this company to anyone looking for great floors at a reasonable price!
We chose a carpet that we had installed in our previous home, so we knew it was of good quality. The purchase and measuring experience was fine. The installer arrived in a timely manner on the arranged day, and the removal of the old carpet and treatment for cat urine went smoothly. The installer worked diligently and checked carefully and replaced some of the carpet tacking which had been damaged. The carpet was installed in a bedroom and a split staircase with a landing. The installation went quite well. The installer was courteous and respectful, cleaned up the area, and was pleasant. The new carpet is very nice (Mohawk) and there is a noticeable difference between the new carpet/pad, and the older carpet/pad which is still in place in other areas waiting to be replaced with tile. I would recommend this business.
Had new carpet installed in my living room and it perfectly complemented the existing colors in the room. Gene was very helpful and suggested the perfect carpet to meet my needs. Installer was professional and did a thorough job. The carpet is soft and comfortable to sit on. Would highly recommend A Plus for any flooring project as not one detail was missed.
We are so happy with our new carpet. They had amazing selection! Gene did such a great job recommending colors and carpet type. Installation went great as well. All with a fair price! Highly recommended!
I do not know where to begin. We had extraordinary, superb, unimaginable, out of the world professional and courteous experience with the in-home consultation and measuring, visiting A Plus Carpet store, meeting the sales person and the owner, getting the final price quotes, scheduling the installation, to finally installing the carpets. The owner Eric is extremely focussed on one thing only - giving the best customer experience. His service excellence and product delivery record with us is impeccable and untainted. God bless you my friend Eric. Try Eric and A Plus Carpet for an unimaginable customer experience in buying carpets for your lovely home. Alex.
A Plus was the last place we went to look for new carpet. I am so glad my wife said - since we were out - might as well see what they have.We had them refinish the hard wood floors and install new carpet while we were on vacation. We came home to new floors. Wow - the guys did a great job. They dusted and vacuumed everything.If you are looking for new carpets or refinishing hardwood floors - give them a call - or stop by and see what they can do for you.
We worked with Gene to find both vinyl and carpet. He was extremely patient, worked with us over several visits to get the colors/patterns we wanted, and really sold us with his professionalism and friendliness. The flooring arrived quickly and his crew installed the entire basement plus a set of floors in two days. Great work and we are very pleased with our new floors. Thanks, Gene!
So sorry to have to write this review but after numerous attempts to resolve several issues, I am resigned to the fact my carpet will not be fixed. I WILL give a shout out to a great salesperson and customer service representative, however the mainstay of a carpet dealer is the carpet installation, unfortunately the workmanship of the installers was poor. I have visible seams throughout my upstairs in additional to an area where the initial installer spilled glue on the carpet and an area where the seam separated with a secondary patch which at best is disappointing. During the last visit to correct the issues I was told this is the best it is going to be. Wish we could have worked it out.Update to the previous post: I feel compelled to provide an update as to how Eric handle the situation. Not only did Eric correct the defective carpet but he went above and beyond to make sure I was totally happy with the results. As I told him, my carpet now looks lovely. Eric, you restored my faith in the business men and women of this area with your level of customer service and genuine concern over your clients satisfaction. Well done; I will happily use your company again in the future!
Ive had a pleasant experience dealing with A Plus carpet and flooring. Everyone at this company will go out of their way to provide you with nothing but EXCEPTIONAL service. Eric (the owner) will do everything to make sure that all of his customers receive 5 star service, he really does go above and beyond and that is what sets A Plus Carpet and flooring apart from the rest. I am very pleased with my new carpet and glad that I chose a locally owned company that truly cares about their customers. The day of install the guys showed up ready to work, they were fast, efficient and did meticulous work. I will not hesitate to use A Plus for future work in my home and I have already recommended A plus to several neighbors and will continue to recommend them in the future. Thank you again for providing impeccable service!~Mandy
Amazing quality carpeting and hardwood in terms of materials and installation. We were very happy with the personalized attention, beyond qualified staff, and outstanding service quality. We also got carpet cleaning done the year after they installed it and they did the best job from any other carpet cleaner weve used. The pricing is fair and everyone is so professional. Highly recommend for all carpeting and hardwood needs!
Absolutely fantastic experience. Everyone in the company from the owner on down was first-class. I researched a large number of competitors, and I am so happy that I chose A Plus Carpet and Flooring. The new luxury vinyl floor looks tremendous, and the installation was outstanding. The pricing was also excellent. I would give them six stars if I could.
We are so glad that we chose to do business with A Plus Carpet, a first class operation. First, we really appreciated working with our salesman Clark who took the time to explain the new carpet technologies and work with us to select samples and various color options. When we narrowed it down to a few choices, Clarks opinion to go with a lighter color was very helpful and turned out to be a great choice. Finally, Jose and Pasquale, our installers, were absolutely awesome. They treated our house and the carpet like it was theirs!!! They took their time when they moved our furniture and were so impressive in their teamwork as they installed our new carpet. Finally, they took the time to make slight furniture adjustments before they left. OVERALL, we will gladly utilize A Plus for our future carpet needs and we highly recommend them to others.
A Plus Carpet cleaned my carpets for years and we finally made he decision that the needed to begin changing our flooring and decided to obtain estimates from A Plus. We worked with Clarke and the experience was great. We had flooring replaced in our kitchen, powder room and hall and the installers were great. Arrived on time, worked diligently and left the areas clean and beautiful. Thank you and we will be back to continue the replacement our the rest of the flooring.
Worked with Jonathan to put together an estimate for new vinyl and carpet. He did a great job explaining the products they had to offer and answered any and all questions I had. We interacted primarily over email and there was no pressure to make a purchase. The price point was great, installation only took a day, and the flooring looks amazing. Will return for my next project and would recommend their services to anyone in the market.
Selection of hardwoods and tile was plentiful. Installing my new hardwood flooring and also tiling my bathroom floor were done in just 3 days. Installers were very courteous and kept me informed of work being done. Clean up was done meticulously and I was asked if they could move anything else to help. All in all it was a great experience. Id recommend A Plus Carpet and Flooring to anyone who demands perfection.
I was in a weird spot where I needed a very minor carpet repair done. After checking in with all the next day and in-home carpet mega-vendors I was frustrated with their inability to help. Seems all they are interested in is selling you a whole home worth of carpet and they lack the ability to fit your individual needs. I then called A Plus and they were able to hear me out, offer the services I needed and give me an estimate. After getting a totally reasonable estimate and great service from their company I was still unsure that I wanted to spend the money for what is a minor cosmetic issue so I decided to take no further action. When they followed up with me about how I would like to proceed I told them I was unsure of how worth it to me the work was. That was when the companys owner stepped in and reached out to me personally. Eric saw that my family had been past customers and told me he could come to my home on his way into work one day and take a look to see if a better estimate could be made. He kept his word and after assessing the job made me a far more affordable estimate, wherein he took my old remnant to his shop to have it prepped on his own time and sent an installer to do the job quickly.People, this is why I keep my business with a locally owned and operated, family, business. You just cannot get the mega-stores to understand that you have your own individual identity and needs... Also I feel very confident that if I had any further needs for flooring or issues, Ive got a guy in the business who really strives to take care of me on a one-on-one basis. A plus is the best, and I will remain a customer for life! I strongly recommend doing business with with a local and personalized business like A Plus, you cannot be let down.
I had an issue with the company billing me very late and with scuff marks to my new paint job. However, the owner of the company called me personally and we figured out a resolution to my problems.
Had an excellent experience with A Plus. Estimate was done efficiently with detailed email reports and several options. Definitely negotiate for what you would like (they even encouraged it with a price match guarantee). Prices seemed good for the level of carpet you want. Installation so far seems flawless and neatly done. Also had cleaning done in other section which was also done efficiently with friendly service. Overall everything was timely and professional. So far I love how everything turned out!
A-Plus came in at the price the insurance set for pad replacement and re-laying the existing carpet, which means to me they are reasonable and fair. Good customer service. The workmen were polite and although they rescheduled, showed up at the time they said they would. I recommend this company.
My wife and I have used A Plus Carpet & Flooring twice during this year. First, we had the white oak floor in our dining room refinished (wood had been covered by wall-to-wall carpeting with rubber padding for at least 25 years) then our living room wood floor got refinished. Both times, the crew from A PLUS did an outstanding job and we were very pleased with our new-looking wood floors. Prices are reasonable. I very highly recommend A Plus Carpet & Flooring if youre considering having your wood floors refinished.
Another awesome experience with A Plus Carpeting. I had the whole basement re-carpeted at our old house which is on the market and also had the carpet in the master bedroom in our new house replaced. Both quality jobs. The crews are great. Thanks for another great job!
A+ Plus Carpet and Flooring did an excellent job installing beautiful hardwood flooring in 1 day - well below their original 3 day estimate. They made it east, listened to what I wanted and delivered quickly. I highly recommend!
I cant Not thank A-Plus carpet for the work they did for me!! My flooring look Amazing!!! They take their time doing their job. I will be having them come out again to replace my carpet. I highly recommend if you need flooring or carpet to contact A-Plus carpet and flooring.Thank you all again 😊
I thought that I knew what i wanted but after meeting with Eric, he told me to trust his judgement and so happy I did. The flooring looks so much better than I imagined and for less money that I expected. The installers were professional, fast and very polite. It went so well that I’m having them do the rest of my house. Thanks guys
Shopping with A+ was a terrific experience all around. There was a wide selection of carpet to choose from and the salesman (Jonathan) was knowledgeable, patient and helpful in the extreme. Last but not least, the Installation crew was top notch. They did a great job in record time. I have already recommended this store to friends here in my community, and will continue to do so without hesitation.
A perfect 5-star experience from start to finish, replacing old carpeting in the finished basement with waterproof vinyl plank flooring. Salesman Jonathan Greeson explained the product options - no pressure, no up-selling - and was out the next day to measure with a detailed price quote following right away. The installation crew headed by David was super and the finished area looks wonderful. Everything was left neat and clean and the installation was done in one day. Thanks to everyone at A Plus!
They did a great job installing our new hardwood floor, but they dont do any touch ups on the scuff marks that they leave on the white risers or the hand prints that they left on the wall. We were told that typically youre supposed to hire a painter to touch up everything afterwards. So were off to buy paint and touch it up ourselves. They also dont give any warnings that they are on their way for the install, so its more of a waiting game with a surprise appearance. Now that we know what to expect, well be more prepared for next time.
I wish I could give this company more than 5 stars. I am a picky consumer (somewhat hard to please) and yet was overwhelmed by the excellent customer service and professionalism of this company. We needed the carpets cleaned and repaired in a hurry as a job relocation caused us to put the house on the market very quickly. Eric Rome arranged everything for us. Even when an unseen event happened (apparently stained padding caused a new stain to pop up on the carpet after cleaning) . Eric had a crew out the very next day to fix the issue for us before the photographer got here. And they didnt even own the problem but the came and took care of us right away. AND the carpets look new. Even the repair they did for us on the Berber. You cannot see the seam. Great service, friendly staff, very good price and honest. Cant ask for more!
I cant say enough about A Plus --- Janathan took my order and helped tremendously! After the factory (where all these places get their products from) messed up -- and I mean the factory messed up big time, A Plus were able to track down the correct product I ordered and made sure it was delivered, and my floor installation was done as scheduled that day. I am giving a VERY HUGE shout out to Alex, one of the installers there: he is the best of the best and PERFECT with customer service. He could have left and not completed the job since the factory messed up the order, but he waited/stayed very late to get it done (after the factory corrected their mistake) --- and he gave great suggestions on floor maintenance, what not to do, etc. If you use A Plus, ASK for ALEX. They are lucky to have someone in tuned with products and customer service, which is a rarity in these days.
They did awesome job in my office. It only took 2 days and the place look great. Eric the owner and all his staff are highly professional and they pay attention to detail. They really take care of their customers and they are honest.
The sales person (John) was excellent. He listened to what we wanted and explained the advantages and disadvantages of each flooring solution --- put never pushed us towards a solution.The installation teams showed up on time, worked efficiently, were very courteous, professional, and left with things cleaner than they were to start with.
We recently used A+ carpet to replace all of our carpet. We were very happy with the pricing and result! Sales people were very knowledgeable and friendly, and install day went seamlessly. They even moved all of our large furniture pieces for us. I would highly recommend A+ for carpet and flooring needs!
A Plus gets an A+. Very friendly people. Clean and conscious of other people’s belongings. Excellent communication and workmanship. Normally I would just use Home Depot and deal with their crappy customer service. Keenan is your carpet guy, he is a pro’s pro, and is very competitively priced. Use these guys.
The store has a great selection of carpets, pads, and wood. Appointments were always kept on time and calls returned promptly. The installers did a good job completing the work as scheduled and cleaning up at the end of the job. I would recommend them if youre getting new flooring.
A Plus Carpet is a first class organization. At every step from initial proposal (that was 28% less than Bode) to installation on a tight schedule ( had to have the theater room ready for the Final Four Weekend) we were impressed with their communication and attention to OUR needs. This was great experience. Highly recommended!!
A Plus Carpet handled the carpet install for a community center my company was recently hired to renovate and redecorate. A Plus was professional, they installed promptly and the product and end result were amazing. I would highly recommend A Plus Carpet and Flooring!
We couldnt be happier with the service we received. The sales agent Jonathon was knowledgeable and thorough. The work crew arrived as scheduled and completed the floor refinishing in a superb manner. Will use this company again when or if the need arises.
Absolutely fantastic installers! However my sales agent was chauvinistic so I have a sour opinion of this company now. When Rose Mary was there, this place was amazing. 2x customer, but won’t be coming back after recent interaction with sales agent.
The crew arrived on time. They restretched and installed my existing carpet with speed and precision. Old seams were re-connected where needed, leaving a neat and professionally-done appearance. Finally, they cleaned the reinstalled carpet, bringing a clean and brighter appearance to 15-year-old carpet. The results were far better than ever expected
I had them recently install carpeting and baseboards in my basement after it had flooded. When I called I spoke to Clark who came out the next day to give a quote. I had to wait a week for the other companies I contacted to come out. Clark by far was the most knowlegable and personable estimators that I dealt with. The quote was presented fully written out detailing all work to be done were as the other companies just told me how much is would cost verbally. The crew who came out to do the install did a great job and completed the work well faster than I had expected. I would highly recommend A plus carpet and flooring to anyone who needs any type flooring installed.
This my second experience with A Plus and that should say it all. I came back because they did great the first time and did not disappoint this time around. You cannot do better for price, quality, service, and professionalism. We have had carpet installed by Lowes, Empire, and another in the past. They do not compare to A Plus.
I hired A Plus to refinish and stain my stair treads and landings. I had a great experience from beginning to end with A Plus. The employees were very responsive and helpful in answering my questions. And the crew that came to my house worked extremely hard and were very professional. The end result is beautiful!
Organized, courteous & quick service
After a less than pleasurable experience with the builder of my home, I called A Plus Carpet for a quote to stretch my carpet. Franklin and his team were polite, helpful, and fair in their price. The installer was on time, friendly and did a great job stretching the carpet, cleaning up afterwards, and even vacuumed the rooms! Overall very professional, trustworthy and great service! I would highly recommend!
Need carpet for several rooms. Everyone I talked to with A Plus Carpet was helpful and were able to answer all my questions. Enjoyed everyone from the store to the installers. Came on time to all appointments.
A plus carpeting did an awesome job. They cleaned pretty much all the carpets in our house for half the price of other companies and did an amazing job. They were quick, professional and friendly. Will definitely use them again.
I had a great experience at A Plus Carpet and Flooring. It was my first time in the store. The staff was very helpful, they have a large selection of flooring materials and they allow you to take home samples. I would definitely buy from them again.
They did a very professional job on my floors. They installed hardwood floors and baseboard molding. Definitely would use them again. The guys came on time and worked very hard.
I called A Plus (from a recommendation by a neighbor) on a Tuesday and spoke with John about getting a quote for carpet and installation in my basement. I told him I was in a bind and needed it done as soon as possible. John came over 10 minutes after the call ended and came with samples for the different options I had. I selected one and received the quote that night. I called the next morning to move forward but asked if they can install it by Friday at the latest. John worked his magic and probably pulled a few strings and we scheduled for the installation on Thursday.Thursday morning came and a crew of 2 people came and installed the carpet and they were great people too.Everything turned out great from the quote to the unstall.Highly recommended.
We had a great experience with A Plus! The customer service was fantastic and their service was prompt and the work was well done! We would definitely have work done with them in the future!
Eric was great and kept his word. I actually referred him to several people. The crews came quickly and were in and out before we knew it. Highly recommend it to anyone else who is looking for flooring.
A Plus was wonderful to work with and I got a terrific installation of quality carpet for a great price!They were very pleasant and accommodating when I had to reschedule 3 times. Couldn’t be more pleased, thanks.
I dont usually write reviews, but Keenan and A Plus earned it. Friendly, transparent, and, most importantly, really darn good at what they do. We had them both do a refinishing of some hardwood we thought was a total loss (now the most beautiful floor in the house) and an instillation of LVF in our sun room (perfectly fitted and sealed in a morning, couldnt be happier). Only downside is now were thinking about redoing more of the house... kudos.
The salesperson was very knowledgeable and willing to work with us to choose the right carpet. The installers were very friendly and professional, they did a great job minimizing seams.
Great experience! We had basement carpetInstalled. They were fast and kind. We had upstairs carpet cleaned. They cleaned fast and reasonably and 2 weeks later came back for baby vomit for free!!!! Will use forever.
Our new carpet is amazing! I really enjoyed working with all the great people at A Plus Carpet from Clark our salesman, who is hilarious, to the fantastic installers who work like magic moving furniture and laying carpet. The whole process was easy, resonable and much better service than the big box stores. We plan on using them again for the rest of our house!
I had hardwood installed about 6 years ago by A Plus. My floors still look great but what I remember most is how nice all the people in the company treated me. I needed my loft carpeted, needless to say, I had them come back out to give me an estimate. The price and service were excellent.
Great experience start to finish. Crew were careful, did an excellent job refinishing the floors, cleaning up, and accommodated my move out/move in schedule over the Christmas holiday.
So far my experience with A Plus had been a real pleasure. Very competitive with their pricing. Ordered a rug this week. Well see how the installation goes.....to be continued 😊
The team did an excellent job sanding and refinishing my hardwood floor. The color was just what I wanted and the workers were professional and courteous. Great work guys!
I simply had the BEST experience with A Plus Carpet and Flooring! From the estimate and sales, all the way through to the professionlism of the teams that did the installation of our hardwood floors throughout the house and carpeting in the basement, it was a very positive experience indeed! A complete thumbs up!
I am so glad I chose A Plus Carpet! I’m very satisfied with the overall installation. The employees did a very clean and thorough job...and nothing was damaged in the process!
Excellent company. The price was extremely competitive, the job was completed in the time stated and the company was extremely responsive with any followup questions that we had. Would highly recommend.
The A Plus flooring installation was flawless. The floors are beautiful and the installation team was professional and courteous. I definitely recommend this company
The salesman in the office was polite, knowledgeable, & not pushy. On the day of installation the team was very professional & did a great job. I would highly recommend A+Plus+Carpet & Flooring.
A Plus has always delivered great service. Over the past 13 years, they have provided great cleaning services and new carpet to several of my homes. I give them 5 stars!
The young men who installed my carpet were excellent. They got it done and it did not take all day. Im so excited about my new carpet. Im going to let them install the tiles for my kitchen floor! Yaaasss!!!
One of the best companies I have ever worked with, EVER!! Master tradesmen. I highly recommend them.
Great experience overall. From scheduling to the estimator to installation. The installers were prompt, professional and did an excellent job. Would definitely recommend them . :)
Outstanding experience from the free in home estimate to the post installation follow-up.Franklin Maldonado, the operations manager, came to our home first to listen to what we wanted in price, quality and color. He then measured our rooms, and provided advice on the best carpet and padding options to meet our requirements. As it turns out, we didnt need to replace all of the carpet! He offered their carpet stretching service for a couple of rooms. That saved us quite a bit of money. He provided a very reasonable estimate for the total job and suggested we come to the A+ showroom for additional options.We arrived at the show room the next morning and were warmly greeted by the sales staff. We met with the sales manager, Rosemary Angeli, who took great care of us. She made us feel extremely welcome. She provided additional product and pricing options that were excellent. No sales pitch. No pressure. Just information and education on which color, carpet and padding options met our needs. We selected a great package and made arrangements for installation.Rosemary then introduced us to the owner, Eric Rome. He was very friendly and engaging. He wanted to make sure we were completely satisfied.On installation day, the team arrived on time and went right to work. They replaced carpet and padding in all 4 bedrooms, walk in closets, hallway and staircase. The installation turned out excellent! They took great pride in their work. They then stretched the living room and dining room carpet. It looks brand new! They cleaned up everything and thoroughly vacuumed all carpeted areas. All work was completed in less than a day.We received a follow up call from Franklin to ensure we were completely satisfied.Outstanding service and product with very fair pricing. We already referred them to several family members and friends.By they way, check out their new Premium Coffee Bar!
So professional! They did a great job replacing carpets in some areas, cleaning other areas of carpet and couches. We were really impressed! Staff was friendly.