Very friendly and quick turn around!!

Being an Apple certified repair store, they do not communicate with Apple very well at all! I talked to Apple customer service to have a defective usb-c multi-port adaptor replaced. The only reason I was sent to 12th man tech was because Apple said they were going to send me a replacement that day through the mail, but there was going to be a collateral charge on my card until I sent the faulty adaptor back. They said my alternative option would be to go to 12th man technology and they would instantly replace it without the colateral, but boy was Apple wrong. When I first arrived at 12th man tech, there was one gentlemen in front of me, and it took the lady at the front desk north of 30 minutes to check him out a rental computer... Once she finally finished that task, I told her that Apple sent me here for a replacement. She then replied and made me fill out some paperwork and told me that there weren’t going to be any charges “today” and that there was going to be a 4-5 day waiting period. I happy obliged and left the store. I get a text 2-3 days later saying that they need “proof of purchase on the item” in order to go to the next step of the process, but unfortunately it was a Christmas gift because I’m an college student. I told her I received it as a Christmas gift, and she replied saying that I needed to come pick it up because there was nothing they could do. I asked them why they couldn’t and their excuse was they couldn’t find the serial number for the usb-c adaptor, when I gave them the adaptor and the Apple box it came in. I then, because I had a busy day the other night tried to pick up the adapter before closing, and yes, it was close to closing, I got there at 5:55, and I go in the store, in which the doors are unlocked, which means they are still open for business. I go in and ask to pick up my adaptor and the lady smirks at me and tells me that I’m going to have to come back tomorrow because she shut her system down, before closing. What was really peculiar though was when I went in the next day, same story, but there was a really kind old gentleman this time trying to get his extremely beautiful 2017-19 thin desktop mac replaced and once again, the clerk who was working at maximum output of turtle speed, eventually told the older gentleman that because he has a “older Mac” she’s going to have to charge him $150 for the DIAGNOSTIC instead of $100, not including any repairs and that price being non refundable. After another 30 minutes of her walking this gentleman through 3 pages of paperwork to initial, she eventually gets to me, she gets my defective usb-c adaptor and makes me sign a not card saying I picked up my device and then doesn’t even acknowledge the fact she wasted 7 days of my time, not to mention she could have given me the adaptor the night before because she put nothing into the computer when she gave me back my adaptor and the whole process of my signing the notecard and leaving the store, after I watched 12th man technology rip off an elderly man, took less than 5 minutes, which proves they don’t care about their customers.Update*** After discussing with my family where this was purchased, I walked into Target and they gave me a brand new replacement within minutes with just looking at My ID. It shows the insane extra steps it take to satisfy a store that only wants your money.

The staff was very helpful and polite. They were also quick to reply and keep me updated on the status of my computer