Excited that I established a membership today! The ability to bring in people with me was a plus. I love that they have a pool and basketball court. My sons love b ball and I want to swim! The pleasant young man when assisted me was extremely helpful with information. Personal training will definitely be something I will explore!! Super excited.

This gym is filthy last straw was there was a roach in my locker. Can’t find weights you need because no one returns them. Also no one strips the bars after using equipment am tired of looking for weights and spending my time taking someone else’s plates off. My time is valuable. Joined another gym today

Customer service is awful. We called to cancel personal training services, were assured they were cancelled and continued to be charged. Then while discussing that had the manager hang up mid call. The only way to be sure they won’t charge your card is to go in person and get a cancellation email and even then you will likely still be charged one more month.Go to crunch or anywhere else. So much easier to deal with. I wouldn’t recommend it.

They will charge for service you might never receive it use, not explain contracts to anyone and mislead you, or leave out information read everything thoroughly no matter what they tell you this place is not to be trusted. Very deceptive business practices in my personal experience, I even received charges months after I canceled my membership which took me two months to accomplish as well.

The best overall chain gym. Upto 140lb dumbbells, plenty of bikes and other cardio. Pool, hot tub and etc. Plenty of space so that youre not standing on top of other people. If you are serious about what you do, I feel this is the best place.

Very nice gym, everything you could possibly need, very Clean, loved the music and yes music matters. Will definitely return.

Like this gym always have, but never in my life have I ran into such a rude employee as Emily the front desk worker as she was closing the gym. Obviously I don’t work there and don’t know the closing procedures but I’m pretty sure your not supposed to stand at the door way to the locker room and heckle it’s members at 10 pm or prior to that to get them to leave sooner.

Great atmosphere and great place to workout...closer to a hardcore gym then not which I prefer.

My son (a minor) went in to cancel his membership but they continued to charge us. When my wife called to ask about it they said it was put on hold not canceled. When we suggested otherwise, the lady said the notes in the system were attributed to a name that doesn’t work there. She claimed to have worked there 5 years and be the manager who wouldn’t give her name! So my 17 yr old son hacked into your company computers and put in note that was incorrect and created a fake employee profile all just to cancel a membership!?! Right! Crooks.

Love this gym it has everything I need to reach my fitness goals & the staff is crazy cool

I will never get a membership at LA Fitness, they are the most confusing, non communicative, disorganized gym I’ve ever been to. For three weeks I’ve been attending this gym as a guest of a friend and the first time I came in was pleasurable and since I’ve worked out 3-4 times a week with no issue ... all of sudden on Monday I walk in and this lady asks for my ID even though I’ve never been asked for it outside of my initial visit due to recent theft she said then required me to sign a waiver and when asked why I’ve never had to do this the 12+ times I’ve been here and the response well you should’ve been so .... well alright I ran to my car and grabbed my Id and went to continue my workout ... today I walk with in with my friend and a different lady is at the front and now all of sudden my friend doesn’t have guest privileges on his $30 membership even though I’ve been coming here for THREE WEEKS NOW !!!! Then proceeds to tell him that he would have to pay FIFTY DOLLARS a month to include guest privileges and when asked how I’ve been here for almost a month her response was “They must not have noticed” WHAT IN THE ACTUAL HECK !!! We will never be back !

Biggest, cleanest, immaculate LA Fitness Ive ever been to. 20 plus treadmills...A Physical Therapy room offering free screenings!A working sauna, fresh smelling womens locker room, hot showers w/ great water pressure, a working hot tub by the pool with a medical assisted chair to lower someone to enjoy the hot tub. First, Ive seen for the hot tub section. This also had an elevator to reach the second floor of equipment!No food or juice bar at this location. But, not missed. This location is in walking distance to a Super Target and Dollar Tree. Check out the water fountain! Wish the ones in Indy had these.

Plenty workout equipment to choose from however if you need help someone is there to support you. It like going into a candy store it all good.

This place is filthy!!!. Management is unprofessional and no-compliant. With the spread of the COVID /Delta variant I would expect cleaning bottles, paper towels and staff keeping the area clean etc. The shower stalls are filthy and cluttered with trash, hair balls, faucets missing, water backs up in the drains. etc…I’ve left several messages for management however, I never received a reply. I won’t be surprised if they close in the near future.Also very few people wear masks during this critical time. Very disappointed.

Very different from. How LA Fitness was. Several pieces of equipment was broken😳

Way too packed at surge hours since LA Fitness sold it to esporta and offered a 10 dollar membership. I wouldnt recommend coming here unless you plan on never being able to get on the things you want to when you need to.

This gym as bad energy. Not welcoming.

There have been about 5 machines that are scheduled for repair due to missing pads for about 6 weeks. Fix the freaking machines, it’s a pad and these are important machines. This place has always lacked proper upkeepUpdate 4-19-21 - Still no repairs done

I loved this Gym but when they changed to E Sporta they scammed us loyal folks. New members now pay 5-20 dollars less then us La fitness members and the way management explains it is by telling you well you have access to every LA fitness like bro in this area there’s only E Sporta now. They also try to get you to pay a new member fee although you’ve been there for a while.

For a while you could see the old LA Fitness sign behind the new Esporta sign and it sort of looked like LeSportass and it was pretty rad.This is an okay gym.

Easiest application ever for a fitness club.Hot tub isnt working

Solid Gym with good clean areas and equipment and nice staff. Recommend 👍🏽

The staff is extremely lazy in maintaining consistent coin cleaning practices. The water fountain is consistently mildewed not deep cleaned at all, the floors stained for weeks same dna filled spills from people’s shakes drinks the bathrooms not consistently sanitized toilets never scrubbed. Disappointed as a club member I complain all the time nothing ever changes. Started documenting cleanliness for the one day.

This gym has seriously gone downhill. There are way too many members so you are never able to use the equipment you would like to. Also, everything is always broken. 6 of the 8 stair master machines are broken currently and there are at least 12 treadmills that dont work. Ridiculous.

This place is a joke. I used to work out here a few years back. I had to go through this fitness interrogation from a guy who I was surprised they let work there. I was basically told i need to become more ambitious about my fitness. The first time I didnt realize that this was a part of the brand sales pitch so I walked out. The manager called me back and begged I reconsider. I did, but then after realizing crunch was cheaper and had better hours (pre-covid), I switched. Ive been back more recently on a guest pass with a friend. Their only sell point over crunch is the pool and basketball court. The equipment is still a little older. I will likely never pay to go back to LA Fitness.

I came in on a free trial. I was a bit disappointed in the customer service. I had to ask for a tour and it wasn’t great. I didn’t get much information about group fitness which I was very interested in. The equipment is in okay shape, but I was concerned about the lack of cleaning supplies available to wipe off my equipment. Didn’t see any towels or spray bottles and wasn’t told about any COVID procedures. Out of the 20 people I saw on the gym floor, I was the only one with a mask. I understand not wanting to workout with one, but walking around the locker rooms and buildings there was a lack of COVID safety. Very disappointing. There was okay equipment and lots of space to workout but I definitely won’t be back.

The gym is clean and equipment is good condition.

Very friendly, very clean, nice locker rooms, plenty of cardio equipment, great pool area

Nice sized gym alot of space, and the employees were nice as well.

The Water exercise is amazing.Love that we can have four classes a week.

It was great to get back in the gym and work out. Everybody is cleaning up after themselves and employees were spraying machines, dumbells and everything. Good job keeping members as safe as possible. 😃

Something for all fitness levels and ages ...Weights, cardio equipment, classes and a pool.Locker room s are clean.

Great gym I love it there. Different machines youre able to go into a room alone and get in your zone if you want.

Great facility that comes highly recommended for those who consider health fitness a top priority.

Great clean and safe facility

I nice place to workout! I go for the pool. Very personal and quiet. Alot of body builders workout there. I cant wait to go back.

Went today with a friend It was her 1 st time too girl behind desk just let us stand the for 3 minutes until my friend spoke up and asked for some help not enough cleaning stations had to look around until I found one

I love how big & spacious this location is.

Great staff...not too crowded

Clean, friendly environment, excellent pool!

Such a great facility. The people are amazing, its always clean, and safe.

New name Same Safe Gym

Do not even set foot in here. The second you start working out here they will spam your email and phone about signing up for a personal trainer witch costs a ridiculous ammount. And then if you give in and sign up they won’t let you cancel it.

Amazing pool inside, a huge variety of machines too

Glad they’re educated and care about their members!! Thank you for using common sense during these difficult times! God bless!

This La fitness center is wonderful, open and Clean plus free WIFI, Thanks

Training with Dave keeps me coming back for more! 🏋️

Your general manager told me that Ohio rules about gym reopening prohibits LA Fitness from even suggesting that patrons wear masks. This is false! I looked at the official guidelines and it says facial coverings are “recommended but not required.” You are not providing a safe place for us to exercise when people without face coverings are huffing and groaning their spit droplets into the room. Unless you change your policy about masks, you will not come close to the level of participation you did before the pandemic.

This location was pretty dirty pre-lockdown. It didnt bother me too much then, but there is no way I would trust they are keeping it sanitized now. The worst part is, I called to cancel my membership thinking I could re-up after we get a vaccine and they said I had to come in person to cancel. During a health pandemic! I am sure they are counting on people not wanting to come in to milk some extra cash. What a scummy company.

My Spot. COZY, COMFORTABLE, CLEAN! LOVE IT!

Rude staff. They hang up your phone and put you into phone blacklist when you are trying to get refund of personal training due to body injuries. When you come to the gym, they smile to you and tell you lies again and again, and promise deadlines that never fulfilled.

I was told I HAD to sign up with an LA Fitness trainer to attend the gym. Later, I found out its just high pressure sales by also telling you they can cure internal medical issues when they can not. Ive become disabled since then and after supplying them with three doctors notes, the corporate office for the trainersrefuses to allow a contract cancellation. Attorney General has been notified. Also, there is NO sanitizing of equipment or mask being worn by staff at the front counter. Just wouldnt want you to be a victim too.

The staff here at the Oakley LA Fitness go above and beyond to make sure you have a great experience. The other day my car battery died and 2 of the employees came to help me jump start my car. Really great customer service!

Let me start by saying I do have a membership that allows me to go to any LA Fitness. This location, as well as the others, delivers on the quality that I expect from LA Fitness and speaks to why I have a membership with them.This one is getting 4 stars only because I feel with as much foot traffic as it gets, it should have more equipment. Most LA Fitness locations are well equipped for the amount of patrons they receive. This is the only one where I may have to adjust my workout based on whats open.

Clean, good practices in place for COVID. Low enforcement on masks actually over mouths. Stay well all!

Clean, nice staff.Pros: most amenities in town, pool, sauna, basketball courts, etc.Cons: there are less expensive gyms in the same area

Nice place, thinking of joining

I called to cancel my membership and some guy told me I had to come in and then hung up when I asked a question. Save your money, there are plenty of other gyms around for a reasonable price.

Great Spot to workout, Not Too crowded and Clean!!!! What more can you Ask?

I’m visiting Cincinnati from Chicago for the week and needed a guest pass to the gym. Usually, LA does daily or monthly guest passes, but the guy at the front desk was nice enough to work with my travel dates! So nice and flexible.There was no pushy sales pitch about signing up longer than I needed and spending an unnecessary amount of money.The gym is two floors and has everything I need!!

Sales people are totally dishonest. They insisted for me to renew my Membership when I cancelled the first time and when I was there I specifically asked if I will be able to workout in other locations, the answer was YES. Now i’m finding out that the location I am able to workout should be located in Ohio. Looking back at my emails when I signed up, the offer that made me go back in club to sign up, it specifically said on the offer « 0$ down, 29.99$ multi-club multi-state » so in the couple months LA Fitness changed the type of access I signed up for.

All the machines you need is there plus the pool, sauna and jacuzzi. On the other side there is basketball court, zumba/ aerobic/ jazz classes and tennis practice hall. They also offer rehabilitation therapy and personal trainer for individualized programs.

9/6/19 update: I filed a report with the Better Business Bureau and not sure if it was that or all my other complaints that finally got a reaction. A district manager or someone like that called two days after I finally filed for cancellation saying they were going to give me the proper access at the price I was quoted.Honestly, not going to take it. This has been too much of a pain to stay and Im just going to go with another, more affordable, better hours gym that will be a little further away.8/4 update, no response.I signed up here visiting a friend and was told I would have access to the signature series clubs since that is the one closest to where I actually live. Get home, start going to the gym, and start getting charged an inter-club fee.Ask the front desk why and find out that my membership is not signature series, sales rep probably lied. Call this club to find out why and am told that the sales rep who signed me up no longer works there and that the management would fix my account so that I would have access to the signature clubs and pay no extra.Couple weeks later Im still getting the fees, find no change in membership, call again and am told the same thing as last time. Couple weeks later same thing! Email support, told me to go to the club down the street who tells me managers cant even Do what this club management had been telling me they would.So I got lied to be the sales rep and the managers at this club multiple times.If this is some error feel free to contact me and if its actually resolved Ill change the review. Be wary of extra good deals from this club being faked to make sales numbers.

I don’t usually spend the time to write reviews, but in today’s world they are crucial to your business, it’s first Impressions and bringing people into your establishment. I just wanted to say how much I have been impressed with LA Fitness from the get go. My dad was in the gym industry my whole life until he retired a few years ago and can recognize a well oiled machine when I see one and this one has not disappointed once! From the customer service, to gym cleanliness, the best atmosphere to maintaining the equipment (which by the way is normal to have maintenance on it does not mean it’s a bad machine right off the bat). Just wanted to give a big appreciative shout out and say keep up the good work and I look forward to coming in every single time. It makes my day better getting an awesome workout in with fellow gym members who also respect the gym as well. Carry on LA fitness I’m absolutely on your team! 👍💪

I have joined several gyms through the years.LA Fit is the 1st gym I have joined that the staff greats and treats me as an equal. They never seem too occupied to assist me.I feel comfortable in my skin and I am not ashamed of my weaknesses.

The only reason I didn’t give this one star is because the new employee I spoke to was really sweet. My sister and I hadn’t even used the three day pass yet. But we were there to try out the swimming pool and thinking about joining. As soon as we mentioned we had to try the pass first and check out other gyms before signing up for a membership, one of the higher ups started asking us a million questions. He was trying to manipulate us into joining right there on the spot. Umm excuse me, we both just said we wanted to try it first. Isn’t that the point of the 3 day pass? Once my sister said we could leave, he backed off and let the nice guy continue to talk. I’ve had a membership in the past and these pushy, jerks are not unusual for managers. That is why I cancelled my membership in the first place. If they stopped trying to take advantage of me then I would have stayed. The facilities are awesome and the prices aren’t bad. Just don’t even do the training unless you can afford it for a whole year.

Canceled my membership with the correct people, at very specific times I might add, only to still be charged. Bad customer service but really good at swiping your card.Sign up only if you never want to be able to leave.

Worst salespeople ever. Very dishonest. Make it seem like it is fairly easy to cancel a membership at anytime and when I tried to they kept claiming no manager was in to help me ever and would tell me they could not help me. Had to go through credit card company to get charges taken off. DO NOT GO TO THIS GYM. Is not worth the money at all and pool was always nasty.

This is the best LA Fitness I have ever been to. They have FIVE rowers. Like 8 machines with a pull up bar. They have TWO studios so one is usually available for things like jump rope or wall handstands. They have plenty of room to stretch. And a functional area with kettle bells, battle rope, and medicine balls. Its clean and the lockers room is larger than usual. I am a very pleased customer.

Loved the water

They are extoring their members.Esporta is still owned by LA Fitness. But because they rebranded this one club, you cant make any changes to your membership without canceling and then paying a $100 membership fee. Absolute bull! The general manager just shrugged her shoulders and said thats the situation, completely unwilling to even try to work with me.Update: After spending 55 minutes on the phone with LA Fitness corporate office, I learned that my membership IS downgradable to an LA Fitness single-club membership, and the $9.99 Esporta membership excludes all the club amenities, NONE of which the general manager mentioned. I wish there were better options than clubs like this!

Gym is great, the equipment and facilities are largely excellent, but the basketball court is always extremely dusty, so often times I need to go get the dry mop myself and clean it to ensure decent footing. Staff is very good and have always been helpful. Does get busy though around 4-5 on the weekdays.

Horribly inconvenient hours—Myself and at least a dozen others were “shoe’d” away at 5 o’clock in the afternoon on a Saturday—More people pushed out than are typically there M-F in the middle of the day! Horrible

I’ve been working at this LA fitness for 6 months so far and it’s a super nice facility! The staff is nice and welcoming and there are tons of machines and free weights. I have the state membership which is great because I can go to gyms all over the state depending on where I am.

The staff is very friendly especially the manager (Luke) who is very awesome!! And helped my family to join. The classes are really great and fun, I’m so glad I recently joined, and keeping one of my “New Years Resolutions”. The showers can use some updating, but overall a very good facility. Love that there’s so many things to do here and is in a great central location! -RS

Nice gym with pretty much everything anyone would need. Wide variety of people of all ages too which is nice if you aren’t a gym body. Peek hours are very busy with longer waits for machines and equipment.

This is a great location! The equipment is newer than most other locations, the workout area is huge and there’s multiple benches for bench pressing so two thumbs up 💪🏽

Been a member of this gym since it opened. For years I have been given good customer service until this day. Customer service and management are different and do not care about customer satisfaction. The club charged my account an extra $10.70 for a family member that I took off of account 2 years ago. They allowed this member to rejoin the gym and charged me a fee without any notification.It seems that the primary holder of account doesnt have to be notified due to fine print in contract and anyone that is taken off can come back and simply reapply without primary holders knowledge or consent. When asked for the $10.70 back or lose the $70 a month in payment I was told that they will not adhere to threats and told me to cancel my membership. Which I did. The prior management was decent working with you. This management team is beyond horrible. My money belongs to a new gym now. Be careful of dealing with this management team. The little manager that wears the glasses cares nothing about righting wrongs and she has a very nasty attitude.

Vast array of equipment I have never used / seen before and the staff is extremely cordial.

Pretty nice facility. Next to the target and other grocery stores. The employees are super friendly and there are tons of machines to use so you never have to wait. Only thing I kinda dislike is that it feels warm and humid in the gym.

I can not and will not give a 5 star when you take money out of my account without permission. Not the men fees, but fees that wasnt discussed. When joining they offer you things that doesnt exist once you are a member.

2 story playground for weight lifting. Props to LA Fitness for carrying the Hoist line of weight training. Hoist is hard on the muscles but easy on the joints!

Easy in and out with a good selection of machines. Plenty of treadmills and bikes. They offer exercise classes and have a pool.

Really friendly staff. I love my personal trainer and have been getting much more value out of my membership for it! Ive had great results since becoming a member of this gym and would recommend it for anyone wishing to see improvements! I love the variety of classes.

Came here for just a week guest pass while down here for work and Luke the sales guy hooked me up. Real nice and knowledgeable. Would train here of I lived here. Nice facility

Pretty bad, I liked it for one month then they peer pressured me into a personally trainer and completely ruined my motivation to go to the gym. One thing they dont tell is about the lemon law you have 3 day after sign up fo a personal trainer to cancel it. Anyway then when trying to cancel your trainer their is only one guy, who is the hardest person to get ahold of, who can tell you how much you still owe. Anyways dont come here its just not good.

Ive been coming here for 4 years. I appreciate the cleanliness and friendliness of the staff. I also love the amenities that most gyms dont have like kids club, pool, sauna, and fun classes! They have great instructors

Ive been going to LA Fitness for almost three years and the only reason Im still a member is the location and the price. There arent many gyms in the area that will give you $20-30/month rates and offer the variety they provide. Honestly, I could agree with every review below, but here is my review:- The membership did not start off right when I was charged over $100 for signing up for a personal trainer that I did not request. I spent over an hour on the phone trying to get reimbursed and transferred to a Florida office who finally reimbursed me after not so nice words were said.-The machines are dirty, outdated and at least several broken at a time.- Dont go at busy times as this place is SWAMPED.- Staff is not friendly or helpful and obviously dont really love their jobs.- Its pretty much the gym of Hyde Park, Oakley, Mt. Lookout as you will constantly see friends and people you know. Makes the classes fun when you can rally a few friends to come with.- I will say, the classes make the membership worth it as I love the spin, yoga and pilates classes. However, they could definitely use some AC and fans in the classrooms. The instructors make a difference, but it keeps me coming back!Overall, 2/5 stars because I would leave their gym in a heartbeat for the right place and price.

Dropped in for a session so cant comment on prices or membership problems. Enjoyed the gym for what it was- remodelled, clean and very spacious. Came around 6pm on a Friday and despite it being busy I still managed to find all the equipment I needed no worries. Pool is kept very clean as is the jacuzzi.

This place is great! The trainers really helped me get in shape. Love playing racquetball on their courts.

Blake was very welcoming upon my first arrival. He gave a great tour and thoroughly explained all of the amenities of the club. Great experience!

Not at all acceptable mask usage by members. We are in a red county right now. I had to leave early because its just not safe on there today.

Decent gym. Crowded. Will take months to fix any broken equipment or anything in the bathroom. High pressure sales and tactics. Gym has fallen off in the last few years.

Great space to work out and meet great people. The basketball gym is perfect to shoot around and get some games in. Definitely enjoy the experience anytime I go.

This facility is super clean and all of the staff are very helpful and accommodating. There’s a variety of classes, cycling, weights, maintained and an assortment of equipment and basketball. There’s a pool and Jacuzzi ! I think that’s great for people who might be training for triathlons or for people who need to non-weight bearing exercise d/t injuries. There’s definitely something for every potential member.

I have never been so frustrated with a company. My husband and I have been active members at this location for about a year. We have also been training members and have spent a significant amount of money toward their program. Due to personal reasons my husband and I decided to cancel our membership and buy put our fitness and training contracts. We have spent over a week going back and forth between the club and the corporate office to simply buy out our contract. We have gone into the club twice and have been assured that all accounts have been canceled but continue to get harassing calls from corporate who tell us otherwise. The club staff have directly lied to us over and over and it honestly feels like a ploy to get more of our money. I have never been so disappointed in giving my money to a business for so long. I will never ever return to an LA Fitness.

Best la fitness Ive been to so far. Ive worked out at four. Id give five stars if they had a hand cycle. Dan is the best! Talk to him for a free fitness assessment. He will push you in a fun productive way!

Its a nice gym. Size is a huge plus point, they offer many options for fitness classes. Very crowded during peak hours with not enough equipment. Im giving them 4/5 considering return value for investment.

Good gym, has cycling room, basketball court, and yoga/class room. Free WiFi available there. Locker rooms and generally clean. Typically gym - busy during peak hours. Overall, equipment normally functioning and in use. Nice place to go to if an LA member.

I didnt visit L.A Fitness, it is no longer there, it closed permanently. I visited the Dollar Tree next door & I love going to Dollar Tree Stores.