Great place and quality work when you are in a jam and cant fix it yourself. I have trusted them with all my cars!

Great service and they get you out in time.Inform you, do courtesy checks on you car. How convenient and knowledgeable of the needs of your car.

Check you oil before driving off the lot, my car was never added oil after a oil change.

Came here once and never will be backCame just to get my ac charged upThey said they charged it, ran the car for an hr to check for leaks, and found nothing.I picked the car up and the ac was cold for like 10mins literally and then it got hot.I pull over and look under my car and theres a leak.I take it back and they tell me itll be an hr just for someone to look at their screw up. I got my refund and ran awayDont come here

There is a reason that these guys have a great rating and reputation. They get to the problem and they will let you know if you honestly dont need anything. I absolutely trust this company.

I installed some suspension parts and new tires, by myself, and took the car to Firestone for an alignment. After waiting for 2 hours salesman called me to the counter and tried to sell me parts and labor that I already had done that very day, saying that upper control arms are not adjustable and they are not able to adjust rear camber. After I showed him pictures of installed adjustable parts, he realized that I know my car or what I am doing with my car. They took it back for another hour without saying anything. They gave me back car and front was intact, the way I know they didnt even touch front is that I left rubber on tie rods in certain position, and after alignment they were intact.So I spent 3 hours in shop, where it doesnt seem like they are practicing COVID-19 prevention suggestions as there were too many people waiting inside not even practicing social distancing. After I got inside my car, there was oily fingerprints all around the car.I think I gave Firestone too many chances and I am pretty sure that I am never coming back, even though I got lifetime alignment for my other car.

They always take care of my car, telling me what it needs and doesnt need w/o resorting to selling tactics and not patronizing me. Been going here for years.

Place was great did a very fast job right on the spot excellent work!!

I went in once for a tire repair, after I installed the spare. I told them the problem tire was in the trunk, and they instead spent 30 minutes trying to fix the spare. Even after I noticed this and had them fix the actual problem, they put the spare back under my car incorrectly and in a dangerous position-if I hadnt noticed the spare hanging loose under my car it would have fallen off. Man at the desk was good but otherwise Im not confident in them...

Great Customer Service Clean Atmosphere Great Repairs 👍

Great place for alignment work

Front desk is great but the mechanics are too lazy to even properly put the spare tire where it belongs

Took my car in for a new starter when I went to pick the car back up I notice my steering wheel is off center and very loose so I have have them take a look and they tell me my rack and pinion is now completely broken and that is how they recieved it but never took note of this issue until I had them re inspect it. It is a very noticeable and very dangerous problem in which one of the employees should have noticed while re parking my car out front. A family friend had a unrelated problem with this same Firestone needles to say I will never be back and may never use any Firestone again.

Took my car in for a FULL inspection. They only checked the noise I had mentioned to them and that was it. I wouldnt recommend it for this service.

Service is usually good but I noticed in the last 2 years appts take longer then they should. A battery change and o change should not take 3 hours.

Had an unexpected issue arise with my cars wheels and they were good on repairing it. The customer service was very good.

Went in for a scheduled appointment for an oil change. Service was fantastic as far as customer service as well as the wait time being super reasonable. When I realized I forgot to ask Time to take a look at my brake pads. It was no problem to raise the car back up and take a look. Also showed me a small piece of metal in my tire as well as battery corrosion. I really appreciate that they took me back to look at these things instead of just stating they existed. Definitely a trustworthy place!

The team at this location (Milwaukee & Foster) is top notch! I go out of my way to see them for every car issue because their customer service is the best!

Excellent work. Excellent service too

Outstanding service and prompt oil change!! In and out in 40 minutes!! Highly recommend!!

Always helpful ❣♦️

Love fire stone always get might service done in my cars there and my tires whenever I catch a flat I go there and they fix it for nothing

Had 4 new tires installed about 6 weeks ago. The day of installation I was told to ignore the dummy light. Drove 20 miles to my next destination and the light was still on. My back passenger tire was flat! Had the car towed to the nearest Firestone. They had to reseal the tire. Since then about a week ago another tire was low, I put air in. Yesterday a different tire was low. Firestone wanted me to drop the car off for the day. No way! I went to a tire shop and it turns out the core was not sealed properly. They repaired 2 tires. I cant believe a tire shop doesnt know how to install tires. I see on their website they provide training... apparently NOT! Dont waste your time and money!

The guys are nice but the work isnt to be trusted. I went in for an inspection and an air filter replacement. I had warnings on my dashboard after getting my car back and called to ask about it. They said that nothing they did to my car would have caused it, and that they would troubleshoot and try to diagnose it for around $90. I did my own research, got it diagnosed for FREE at an Autozone, and it turns out they left a tube detached after replacing my air filter, which caused the signs on my dashboard. After I reconnected the tube, the signs went away. They did sloppy work, were dishonest on the phone, and then tried to get more money from THEIR mistake. I wasnt expecting this from such nice guys. Women, do your own research before scheduling.

I keep forgetting to review this place, and I really need to. I purchased a brand new set of Bridgestone tires for my work van. Time is of the utmost importance, and they got me back on the road quick. And the tires were so nice I purchased the exact model twice. I only buy firestone, always have. I miss the Indy 500 White lettered though. LolBoth the manager and David (If I remember correctly, from my second visit), were amazing. They offered all of their help, and very little pain.I thank you all, and would recommend this location to anyone!

Good service and accommodating staff.

Great customer service. I called and was able to get an appointment for what I needed. They informed me of something else that I already knew I would need so it was helped for them to tell me again and have it changed. I didnt feel like they were trying to add cost like other places! Would go back to them when needed!

Worked with Gordon and he was able to hook me up with the right tires for my needs. Way better experience than what I had with Lucas Tires. Very satisfied.

Scheduled 1st appt on the website, on Sunday, for alignment. On Sunday, nobody picks up the phone. Their headquarters call them, to no avail, and have no idea why they are closed. On the next day, make another appt. Bring in the car and ask to also check the brakes - which is offered at their website as free. They say its $9.99. I get home, double-check, call headquarters. The rep calls the place, and the guy tells her that I in fact wanted full inspection. At this point I tell him I dont want any business from a liar. Pick up the car without anything done, bring to another Firestone location at Lincoln, and they do everything including free brake check just as it should be.

I took my car here because it was stalling out and needed new brakes. I was quoted $1400 for a crank sensor and front brakes, which was a little high but I needed it done so the car would stop stalling and pass emissions. they said they replaced one sensor and it was running fine and the check engine light was off but if it came back on, to bring it back to replace the other sensor which would cost more to replace. The next day the light came back on and the car was stalling again. I decided to try a different mechanic that was better priced. I told him what was already done and showed him the paperwork from Firestone. When he checked the sensors, he found the original, factory installed sensors. He replaced the same one that Firestone claimed to have replaced, and now after several months, my car has never stalled or struggled to start again. He gave me back the original sensor to show me that it was never changed. It was dangerous driving a car that would stall out at any time, even on the highway, so I was expecting to get the service i paid for, but instead was charged hundreds of dollars for nothing. Im just glad that my child and I are driving a safe car now, but no thanks to Firestone.

Dont trust these people. They dont know how to put back your car if they replace the suspension like struts or springs. Also keep a tab on your milage since they have a habit of joy riding in your car and racking up milage and gas!

They never pick up the phone. Called many times and they never picked up the phone

I had a slow leak in one of my tires due to a screw in the thread. The guys there were very polite. They got my car into the shop promptly and were able to repair the tire for a fair price. I was pleased with the service and would use this Firestone shop in the future.

Went for a wheel alignment was in and out in less than an hour. Customer service is great

The only Firestone in Chicago I go to. Friendly and fast and they do good work. I interacted with Jesse and he went above and beyond. Really great experience.

The current manager is a very unpleasant man who was rude to me. The former manager, that was there a few years ago, was much more personable and helpful.When I could not afford the work today that this man said I need, he did not even check tire pressure nor did he try to help me find a way to make the repairs more affordable.I have been a good customer at this location, spent significant money with at least two cars for probably 20 years, and I will not return because of this unpleasant, rude man.Just because I am not as able to pay today for the work he suggested, he did not even perform the basic precaution of checking tire pressure & adding air if needed.

Very slow workers and they don’t respect the customer’s time

Mark & his team up front & the techs do A+ service on all my customers that I send to them for tires & alignments

If I could give this place 0 stars I would- the bottom of my car detached on the highway after getting a routine oil change.

The sweet streets of Chicago have me as a regular to this shop. 3 flats and, recently, a dented rim from a pothole. This shop replaced 4 tires and a rim for 20% less than what the dealer wanted for replacing 2 tires and a rim. Gordon and Jesse did the work on time for the exact quoted price. Thanks again!!

Came in with an oil leak thinking it was going to be a big and expensive probably. They fixed it same day under $60. Thank you guys! Really appreciate the good news and the great service!

Their service is top of the line they respect you look you right in the eye and theyre very nice to deal with

Gordon was extremely helpful. Busy, but he took the time to checked my flat and took the time to find a Firestone location that could help me immediately so I could get back to work. The appointments they have are a testament to what a great crew they have. Thank you!

Very nice people working here. Definitely will come back.

Great neighborhood car shop. Staff is honest from my experience. They price match on tires and offer some great coupons online. Good alternative to servicing, rather than a dealer.

Fast and good service would recommend

Absolutely good

Last time they said they had to replace a tie rod end to do an alignment after a minor accident. Totally reasonable. Just a few thousand miles later, it turns out they only replaced the outer but the inner is dangerously loose. So I had to pay someone else to do that job plus another alignment. Had Firestone done both inner and outer, which was surely necessary, I would have saved hundreds of dollars. On the bright side, at least they havent recommended any work the car *didnt* need, which is better than other Firestones.

Good repair work. Jesse was very helpful

Great service when I had to get 2 new tires last week. They made quick work of the repairs. We will return for two more tires in the fall!

Its clear theres a lack of control for the staff. There was about 3-4 of us in the lobby, 1 after the other people got called up to the counter only to be told they had some problem that could not be fixed.I had a tire that needed to be patched. In defense of the mechanic, it was close to the non-fixable range. However, it was possible and I was willing to at least try.My issue with this situation is I waited 45 minutes to be told it couldnt be fixed. I waited at the front counter while they checked to see if the mechanic could fix it. The door is only a few feet away so I was able to see a bit and hear them talk.After a small exchange, I hear the mechanic (I was not able to see him) say he COULD fix it but did not want to. Just tell me its too close to the sidewall; followed by them laughing a bit, talking off-topic, then having the representative walk back and tell me sorry, but we cannot fix it.Again, I would have been fine with that, but I called ahead and explained the situation. They said come in and theyll check it real quick. I even showed the representative behind the counter a picture.The next day I got the tire fixed somewhere else. The process took 10-15 minutes. Out of curiosity, I asked if it was a difficult fix and explained my experience (I didnt say what store or where). The response I got was: Not at all. Sounds like that guy was just being lazy

Went to shop for an alignment as I have lifetime alignment and car is pulling to the driver side. Gordon took the keys, got it done in an hour or so, always happy to see Gordon there as he is a no BS kinda guy with great customer service.As always, just am fyi, this location does get busy, especially during winter & on weekends, get there early.

People are very friendly and knowledgeable. Prompt service and reasonable. Ill definitely be returning for other needs.

Best service. Fair prices. Convenient hours.

Great job, they care about your safety

Always great customer service! Fast and reliable service

Gordon and the crew at Firestone took care of our car, which needed 4 tires, an alignment, oil change, and a new lightbulb. When they made a mistake in their initial quote based on tire size, they swapped in larger tires without charging us more money since it was their error. Mistakes happen, but how a business handles them shows their character and earns repeat customers. Ill be back for future maintenance.

Great bunch of guys and didnt sell me something I didnt need... Will going there for all my car needs.. You guys rock!

Called to schedule a front wheel alignment on a Sunday morning was able to boom same day at 11 am, they also did my oil change same day great customer service from Alan.

Very helpful and polite. Called the day before to order tires for my car and got them in by the next morning. Long wait but was expected due to the amount if purple coming in, will continue to come back here.

Thankfully I have a mechanic in my family otherwise I would of had $1,000 stolen from me. So to elaborate on what happened I had my first child born last week and my cars A/C hadnt been working for months and due to it being summer I needed to get it fixed & I brought it into this place to get an estimation on what it would cost to fix they had told me my compressor was broken & that I needed an ac recharge incorporated with the labor cost they wanted to charge me $1,100..... I could afford that but being a sales manager for an At&t store I knew better then to trust a first opinion. Took my car to my uncle and he fixed it for $14!!!! FOURTEEN!!!!! Turns out it was just a fuse relay that needed to be changed. Please stay away from this place or always get a 2nd & 3rd opinion when it comes to fixing your car. People work to hard to have dishonest people steal their money.

Terrible Customer Service!! I would rather Junk my car than bring it here!

Made an appointment the day before. They said that it would take 1 hour to change tires. Its 3:30 and Im still here.

These guys were great. Took care of me fast. Got my tire (from their warehouse) quickly and were very reasonably priced. Would go back again.

The best service and great customer care max and a Gordon are my go to guys.

Went to Firestone after I had a problem with a tire and the staff did an amazing job. One of the workers met me outside to assess my situation. It took them no time to fix my car! Recommend this place to anyone I come in contact with!

Gordon is awesome, chose this firestone after working with 2 others. These are good guys

Made an appointment to have a front wheel alignment. Got there 15 min early and took car right in. Went for breakfast and when I came back a half hour later and the car was ready 10 min later. Friendly and great device.

Service was excellent and customer service the same way.

Ziggy is the best when it comes to front end alignments.

Eddie can out and jumpstarted my work truck when I was desperate need of help, walked with me across the street and help. Thank you so much Eddie .

Theyll take care of you and will be straight forward with what needs to get done to keep you and your car safe

They have been taking care of my vehicles for years fast courteous and pretty good on price

Great deal! My car was done so fast!

Straightforward people, just remodelled interior, looks awesome, not cheap but not the most expensive either,

Very knowledgeable staff, and although the wait time was fairly long for not so sophisticated job, it is a good place to visit when your vehicle needs servicing.

Spectacular job done on my BMWs wheel alignment. I really believe they did they best they can to straighten my steering wheel and the wheels itself despite my having a frontal collision that may have messed up my chassis.They fixed what Firestone in Skokie didnt do, and I also got an update while waiting so that makes a huge difference.

This shop just wants to get your money . I took my Toyota Sienna Van for Check Engine repair . I got call after some time saying that it will cost $1600 for repair as Converters need to be changed. I didnt go with repair but charged me $107 saying that its charge for Computer Engine Check. Too bad these guys.

Everyone please avoid this place! They are so much expensive and usually ask you to do extra work which you really don’t need. I hope I can give them 0 star but I cannot. Be carful if you unfortunately went there.

I really recommend this Firestone to all my friends, they are super fast and very respectful association.

Excellent service and great job

Everything went great. Services done: oil change, wheel alignment, new wipers, tire rotation.

Fastest service awesome manager best firestone in the chicago land area i go to this one over the firestone by my house its highly recommend

Always quality service and reasonable prices. Keep you posted throughout the process of any service work.

They snuck me in last minute for emergency service and were very open and honest about cost and service timeline. They also did a great job!

Great service since day one the manager is great and works well with people

Allways Quick Service

Very upset with my experience here. Went there for a tire repair on a Sunday morning, they are the only tire shop open @ 8am on a Sunday. They said they couldn’t repair it since a nail puncture is close to wall of the tire about a inch from inside to wall. Ended up buying a new tire from them, what I don’t understand is I had a huge stain of grease on my interior roof on the drivers side the size of a grown mans hand but they were only replacing my passenger side rear tire, I don’t know how I’m going to clean up this stain, its ugly and dirty.

Fast honest and professional. Just a pleasure to work with these people

I had to change my review this time. 5 stars for maching the price and the good work.

I bought tires set.and should comes with warranty 20.000 mil, after 3000 mil the front tires it’s gone be warring?? When I come back again they said we’re not responsible for that

Guys do a good job but expensive.

Paid for repairs only to find out that the work was only partially completed. This shop wasted several hours of my time. Dishonest people; I will never go back there for Repairs.

Their level of professionalism blew up my mind .....for me i will revisit again and again....cheers

Love the staff they go above and beyond

Happy they had my tires

Dishonest people, I will never go back there for Repairs. And very rude service.

Nice helpful folks here.

Professional & experience team members, bit pricey

Great service!