I stopped by in August 2020 with a computer unable to boot up. I received excellent service and a fair price for fixing the issue along with a recommendation to replace my battery. They ordered the part for me and notified me promptly when it arrived two days later. Unfortunately for me I forgot to pick it up despite multiple calls and notifications. Nearly a fully year later I called in and they’d kept the battery and installed it for me immediately!
Fast and professional. They couldnt solve my issue but let me know in less than 2 hours and advised me on what specialized help I needed.
Best, reliable and wont rip you off.
My best cell phone and computer repair place in Chicago.Fast, reliable and professional.
My one stop to fix anything, phone, computer, laptop. Have been a client for over 7 years and can only say great things about this place. Great and knowledgeable team! Highly recommend!
I had never been here but they gave me a very reasonable estimate to repair my HP laptop. When they opened it up they found the battery was deformed and added the cost of a new one for a very reasonable price. Very happy with the service and cost. Highly recommend.
I never wrote a review before until now. I just want to say Im extremely satisfied by their service and price(mostly from the person named Alex). This is by far the best place for repairs, especially for macs. Theyre extremely quick for the amount of people working at the store. I had my keyboard broken, and got it fixed right away. Theyre kind, reasonable, and fair. I have to say as a developer(coder)–they know what they are doing. Really appreciate it Alex–thank you for your amazing customer service.
These guys saved my phone! I walked in off the street and my speaker wasnt working. It turned out that I had some dust and residue in there and the guy at the front was able to sort it out in 5 mins and refused to accept payment!Obviously, super ethical and great people - I know where Ill be going for all phone advice and any more serious repairs / sending friends in the future!
Tarus (sp?) was incredible. My iphone screen just stopped responding for no reason + was ghost-typing. I couldnt get an appointment at Apple, there were none available online, and furthermore, I couldnt even get phone support because I couldnt physically swipe the phone open for the call (or even turn it off for that matter). He took me immediately and replaced the screen in 45 minutes. LIFE SAVER. I will definitely use this place in the future and cannot recommend highly enough. Sure, it was a little pricey, but honestly: for the the speed, convenience, and peace of mind, it was well-worth it, and I would spend it again.
THIS WAS A LOG TIME AGO Ok. Now they WILL STOP AT NOTHING TO NOT STAND BEHIND THEIR WORK! SO PATHETIC THE SERVICE...BUYER BEWARE!!! U were warned!!
Took my Laptop PC here when it was not booting up. They told me it was the motherboard, a $500+ repair. Took it to another place for a second opinion and they fixed the problem in minutes. I would not go here for any PC repairs. At least the initial assessment was free, even though the diagnosis was incredibly wrong.
Solid guys, solid work. you will not be disappointed. Would recommend for all repairs.
From now on this is my only repair place in town.Took my phone to apple and other repair shops and no one was able to fix it. These guys did it in 30 min.
Very prompt service. They fixed the A key on my work lap top while I was traveling in Chicago. Fair price. I would recommend them for a quick and convenient computer repair.
Local people that understand the neighborhood. They fixed my laptop for half of what best buy would charge and i bought the thing there. These people are just nice people and I would rather spend my money with them. They get it right every time. What started as them fixing my personal laptop has tuned into me turning to these people for my entire business hardware needs. Feel free to reach out to me for even more good things to says about this place.
I’ve used these guys 3-4 times now, they are the fairest price you will find in the city that’s a fact. Today I walked in with a minor issue and they did some sort of reset and it started working again. Very nice, prompt, amazing service! I trust them with all of my devices.
Dropped my Iphone X and needed a new screen during the virus. These guys took me right away and had me back in business in 45 minutes. Excellent experience and would highly recommend.
I brought my computer in to have the power supply looked at and they promptly started looking into the issue. They took apart the computer and put it back together after checking on some typical issues. Once it was back together, we tested it and it worked fine. I asked if I could pay for the service time and they politely declined. Everyone was very friendly and professional! I will use them again for computer and phone issues in the future.
They will fix your issue fast. Had a hard to find cell battery and after it came in fixed it in under an hour
Went in for Android phone repair assistance and customer service was great – no appointment needed, and no waiting! Andrew was very knowledgeable and quick to help. Cost of service seemed very reasonable. I will come back if I ever need tech support/repair in the future.
About six months ago, I thought I had to say goodbye to my laptop. It would turn on to a black screen and then shut down. I am writing this review today with the same laptop. Still good! The guys at DR were easy to deal with and the prices were very reasonable.
Highly recommended, repaired my ipad in30 minutes, pin of charging cord broke offIn ipad. Very nice guy
Im not one to take the time to write reviews but when a business is exceptional they deserve it. This business deserves it! The workmanship is phenomenal, and the Andrew the owner is amazing...if you are in the area, they are the choice. You will not be disappointed.
Dealing with these guys was awesome!First I brought my phone which was completely dead more than 2 weeks.....Once I showed in they told me to leave it for half an hour to inspect it properly and give me the exact estimate......after thorough examination they told me that there was a charging port issue and that wouldnt cost much.......It took them less than 20 minutes to replace that part ....... Moreover I got 90 day warranty for it!!!Id definitely advise those guys to deal with and refer all my friends there.......Thank you guys for bringing back my phone to life))))
The dreaded cracked phone finally happened to me. First thing in the morning. I was half asleep and BOOM. RUINED. Not cool. Quickly ran to yelp. Found a deal with this company that looked cheaper than the rest and the reviews were good. I called and they said to come on in. I dropped it off and walked to the bookstore next door to relax for a few. Within 30 minutes it was done. That was about a month ago and everything is working great. I wanted to wait and make sure it worked long term before reviewing.Within a few months something happened and all of a sudden there was a weird stripe on the side of the screen. It was past the 30 day guarantee so I couldnt go back.
Been using Direct Repair for years. I always bring them my laptops and phones when I need help and recommend them to my friends. Service is cheap comparing to competitors and they always get the job done quickly.
They fixed my husbands iPad screen very quickly!
I spoke to Andrew, having called in search of an honest iMac repair shop. Naturally, I expected bad news since my optical drive was indeed broken. Andrew shocked me in the BEST way possible. Not only did he spend 20-minutes trying to help me by phone with specifics, time and prices, but he then suggested it might be better if I just purchased an external DVD burner. He wanted to save me time and money, but he never said so; he just did it. If this comment sends even one customer his way, Ill be happy that I could re-pay him for the time and kindness he generously extended to me.
He is The Best! He fixed my water damaged iPhone! Two previous repair stores said phone is not fixable! So he fixed my iPhone 6plus and charged just $120. Thank you so much!
Fast, honest, upfront pricing for a same day turn around on a laptop repair.I destroyed my laptop (I had the bright idea I could take it apart due to some battery issues) so after realizing my giant mistake and how much more damage I had caused, I brought in my ASUS ROG laptop with broken wires, lost screws, you name it.They had it fixed, reassembled, and running the same day.This was my first time bringing in any device to them, but for any tech issues in the future I will be a return customer.
Good price and fast. No complaints. Even cleaned my phone!
I cant tell you how much I was SOOOO PLEASED with Alex & his service to help me with my matter. THE MOST HONEST people I ever met. You will be please to visit them if you need help with your devices. Thanks Alex & well done!! ALL THE BEST SUCESS to YOU.
Great quick service
So thankful I missed my appointment at the Apple store! I brought my Macbook Pro here because it wouldnt boot and I was worried all my information would be lost without a back up. I dropped it off and they told me they would call me sometime later in the day. About 10 minutes later I received a call to come back and that it was ready to go. I couldnt believe they had fixed it already and at no cost! I will definitely be back for any future problems.
Really nice and efficient service, way less expansive than BestBuy
I came in April for screen repair and they did a great job. However less than a month my screen cracked again I paid $240 the first time and also when I picked up phone I asked about warranty he told me it a 90day warranty on anything that goes wrong with phone they will fix. So the second time for screen repair the price went up $10. He fixed the screen then two days later my mic went out on my phone which was working before the screen repair. I called to let him know, he then wanted to charge an additional $60 to repair when I reminded him its a 90 day warranty he then lied and told me it was water damage. I been able to charge the charge phone if there is any moisture in a phone it will only allow wireless charge. Sooo I had to go thru my phone carrier for warranty exchange because direct repair doesnt honor their warranty. Its sucks when businesses lack integrity never again will I do business with direct repair.
Great place excellent and super quick service, broke my iPhone 5 screen this morning and was shocked!!! Went online and found this place, called hoping to make an appointment asap and was really surprised with the answer : no appointment needed So I came there at around 10:20, dropped off my iPhone and went to nearest coffee shop to kill some time . was back in about 20 and my phone was ready.
I went to the store for a repair estimate and Andrii helped me. He was very professional and produced a well written repair estimate. The insurance claim was successfully paid out a few days later.
These guys are amazing. Got taken care of well, precisely and quickly. Go there.
Replaced shattered iPhone screen in less than 20 minutes. Works great now, and staff was super nice. Way cheaper than buying a new phone - check for discounts online, they are out there.
Ehh. Theyre cheap, and relatively quick, but not very thorough.I brought my Nexus 6 here a while back for a cracked screen. They had the parts in stock, and fixed it in about an hour. But not really: I had to bring it back twice to fix the placement of the display; they couldnt get it flush with the body of the phone, and in one case, it was actually hanging. The back was loose, too, but that was more of a cosmetic issue.If youre nearby, and need your phone fixed *now*, go here. Otherwise, spend a little more and go somewhere else.
Excellent service, excellent job! I came here with my broken cell phone, I had internal issues with the phone and shattered screen, and I honestly walked out feeling like I had a brand new phone afterwards. Very satisfied with price & service. I will definitely consider these guys next time I have an issue with any of my devices
Prompt, responsive and friendly service.
They did what they said they would do and that was great. I went there on Friday but it was close to closing time so they asked me to return. I showed them the yelp deal and they checked the date on it. The next day they told me it would take a half hour and I ran some errands, came back and my poor shattered screen was fixed. Mentioned that they would cover the manufacturers warranty for 90 days if the touch screen stopped working. Also helped me out with the receipt since I needed to charge the whole amount. Did a good job and have the cheapest deal I have seen for fixing iPhone screens
I had an unresponsive phone screen for my Galaxy 6 edge. Walked in at random on a Tuesday morning and have my phone back a couple hours later. He did a great job!
These guys stand behind their work and will help you out with any phone problem that you might have. No BS pricing and all around great experience.
My hardrive broke in my 2012 macbook pro. They reinstalled the OS and did some upgrades more RAM and SSD. Friendly and knowledgeable staff with good prices and turnaround time.
I was told I can bring my phone in because he did Repair for my in particular phone but when I walked in and handed him my phone he had a look of disgust and lied to me and said that he does not work on my phone. Its amazing how racism still exists even in downtown Chicago.
Helped me out with some stripped screws on my laptop, no charge. Thank you!
Sloppy work! had my iphone 4 screen repaired there. The screen started developing touch issues a few weeks after warranty ran out. Start button started developing issues shortly after the repair as well. Had to have both replaced. These guys offered a cheap price, but in the end they work was not worth it.
Brought my Macbook for a repair. Excellent service, replaced the parts and fixed my laptop same day.
They charged me $160 for replacing a screen worth $36 something. Fraud people. Dont trust them.
My iPhone 6 Plus screen was shattered, they had it fixed in 30 min as promised. Staff is super friendly, reasonably priced, I def recommend this place!
They do go great work
I came in the store on a Friday with a cracked screen & LCD. The cost was $90 and They fixed it within an hour, and I went to get a protective case as soon as I left to prevent my phone from breaking again. 4 days later after dropping from my lap (less than 3 feet) my phone is cracked again. There is no way my phone could have cracked after just getting it fixed WITH the protective casing on it. my phone has an otterbox case too. I believe they get their phone glass supply from a cheap/inferior seller, thats why my phone cracked so easily.
12 September 2014: We had been living in Chicago for almost a year without any computer problems. i had hoped, that when the time came, i could find a place like The Computer Place,Inc which served our needs superbly for many years while we lived in Lewiston, Maine.A few days ago the computer was on the blink. I called the Dell toll-free technician and was immediately informed that my warranty had just expired. But he, from whatever foreign land he resided, would perform a remote diagnostic exam of my computer. He did and informed me that my hard drive needed replacement. He could do that if a) i purchased a service contract for over $100.00, b) purchased a hard drive which would be mailed to me for over $100.00 and c) hired a dell technician to come to my house to install it for over $100.00.I thanked him and emailed our churchs webmaster. While waiting for a response from him, I searched Yelp and found almost 300 reviews for Direct Repair which was just a few blocks away. So i called Direct Repair.Andrew answered and said he would need to see the computer to a) tell me what was wrong and b) tell me how much repairs would cost. I immediately liked his common sense approach. I liked him even more when he said that he could look at the computer right now, and b) that there was no charge for diagnosis.So i took the computer over and after an hour Andrew called and told me that the hard drive was fine, but that there had been an apparent virus attack which required a windows reinstallation which would cost $75.00.I thanked him and okayed the work.Four hours later I picked up the machine and it has been wonderful. Better than ever.Later my webmaster friend called and said the place he had heard the best about was-------Direct Repair. I told him of my wonderful experience.Andrew and Direct Repair is a customers dream - friendly, prompt, intelligent, skilled, honest, fast, reliable and affordable. I will never go anywhere else. i sleep well knowing that should anything happen to my computer Andrew and Direct Repair are just around the corner.My advise; dont even bother with anyone else.9 May 2015: Brought my wifes Lenovo tablet in. It had a frozen screen. Andrew touched it like a master acupuncturist at just the right spot and, like magic, tablet working perfectly!
I dropped my iphone on the floor and cracked my iphone 6 screen. I call a couple of places and direct repair had the best prices and the worker was very helpful. Also, the location was really easy to get to...i took the red line and got off on division/clark...it was only a 2min walk. They fixed my phone in 20mins. Ask for Andri!!!!! I will recommend you guys to all my friend and family
Went in there to fix dead spots ok screen and tried all connections before charging me anything. Found the problem was a connection and then fixed the connection and sent me on my way for no cost! Definitely recommend this place!!!
Nice cool experience I went to them because of the reviews I hope my phone comes back reborn Thanks Guys!!
The pleasant tech immediately knew what was wrong with my phone based solely on my description of the issues and fixed it within the hour.
Quick reasonable no hassle
Excellent service
Phone fixed fast
Great service