After landig in Chicago from Dublin on the the 31st of July I could not believe the terrible service Aer Lingus gave to its passengers. After an 8 hour flight with a screaming child that went at it for six of those eight hours we had to endure a three and half hour wait to claim our luggage. Apparently there was a fuel spill while refueling the jet we landed on. Ohare did not have the sand or grit to clean up the spill. So the fire department and airport and police stopped any work around the jet. Aer Lingus nor Chicago Ohara announced the reason for the delay. Aer lingus representative kept saying it will be another ten minutes. The Ohara representative said it wasnt their problem either even though they are responsible for refueling. Not once in the 3 and a half hour delay in unloading everyones luggage did they explain the delay to the entire group. Many people with children missed their connection while others just gave up and had their luggage mailed to them. Not once did Ohara and Aer Lingus apologize for the delay. We almost lost our reservation for our hotel because we arrived after 11pm and missed our dinner reservations we made a month earlier. I definitely will not use their services again. Detroit Metro is going to get our business in the future.

I hope none of you ever have this experience flying tldr: aer lingus staff purposely cause passengers (myself included) to miss an international flight and have to pay excessive fees because of their incompetency.The demeanor of the staff at this location is mind blowing. After having all the required documents to gain entereance for the UK the staff misread the covid test results I provided and refused to give me the boarding pass. After having taken two different covid tests for this trip Aer Lingus staff said if you dont get another test you cant bored the flight. SO in desperation I booked an appointment at the nearest clinic, got ANOTHER set of negative results and hurried back to the airport. The lady at the check in desk was stalling and making excuses about how its to late to get on the flight even though it was delayed AND the gate didnt close for another 40min. I was with 3 other passengers who were also turned away. The lady at the desk refused to let me talk to a supervisor, and went out of her way to make sure we missed the flight. Fly another airline, save yourself the headache & money

The worst airline to travel to or from Ireland. Severe delays (twice!), cancelled connecting flight, and they wouldn’t even put us up on a hotel overnight. Ended up having to drive home from the Chicago airport to Minneapolis. Will never do business with this company again. Also very poor customer service.

Nothing but good experiences with Aer Lingus. They really never have a dedicated check in counter except in Ireland so sometimes check in processes can be a wait. Their longer flights have pretty darn good airplane food and the best in flight entertainment I’ve seen. If you have connecting flights with them make sure you get both tickets at your first airport or you will be running like hell to make your connection.

Real example of crony capitalism. Jana, a very pleasant looking representative in Chicago  was completely opposite when it came to actual customer service. I wasnt allowed to check in online and therefore couldnt choose a seat. Requested at Airport check in for a window seat.   Jana says window seats are either blocked or taken. if you pay 70 dollars, I can give you one.. there are 80 seats empty. I said a confident NO but requested an isle seat next to window instead. Same answer as before. I asked Is it possible at the gate once all check in have been completed Jana said I will be at the gate and you wont get it. when aircraft is airborne you can sit in an empty window seat. I am sure there will be empty window seats as 80 seats are empty. I come to gate and I thought I will try Jana again. Same answer..pay 70 dollars or try in the aircraft once its airborne.Strange that I was allowed online check in on my outward journey and was able to find a window seat without paying when the aircraft was quite full.On return, I wasnt allowed to check-in online and therefore I couldnt choose a seat.When I came in the aircraft, half of it was empty and the kind flight attendant instantly gave me window seat.In summary, aer Lingus, this is crony capitalism and rent seeking at its limits. I cannot see any reason why Jana in Chicago had to be so obtuse.Thank you Jana and Aer Lingus! Do you actually have any rules which allow some flexibility!minus 1 star to Jana and 5 star to flight attendants explains two star rating

Good airline but their booking and inquiry system is ridiculously user unfriendly. They really must look at the simple slick intuitive functionality of RYANAIRS website and copy it mercilessly, Please!!!!!

Excellent experience flying from London to Chicago vi Dublin. I’m an Emirates gold member but really liked Aer Lingus for few features. Will definitely fly again.

This is the second and last time I will be flying Aer Lingus. The first time occurred in the Fall of 2015 and consisted of flying in an airplane from the 1980s with very little comfort or satisfactory service. There was a large group of service attendants that’s were flying on the plane elsewhere, who continued to talk and cause disruption during the movie that was playing for the rest of our section of the cabin. When we politely asked them to quiet down so we could watch the movie, we were scoffed at and were met with slightly less disruption.I pushed this aside assuming that every airline has their good and bad days. Which brings me to my second experience (which I am currently undergoing). My 3:50pm flight should have been more than enough time to catch my connecting flight in Dublin. It appears it was not. After being delayed for 3 hours without boarding and the reasoning being “maintenance,” we finally began boarding at 6:50pm. After taxiing around for an hour, we return to the gate where we sat for another hour “waiting on maintenance.” All of this is occurring without regular updates, without resolutions for all of the patrons missing their connecting flights and without us having made any progress.Next time I fly, I will go out of my way to find another airline that at the very minimum provides transparency and constant communication, nevertheless a flight that makes it off within a reasonable range of the departure time.Update: the flight has been cancelled after waiting for 5 hours from when we were supposed to depart. We have to call a hotline to rebook. We cannot even talk to a person on the ground to find a resolution. Off to more waiting, just on a phone this time...

They should immediately stop serving three course meals and begin serving very simple sandwiches, pizza, chicken nuggets, burgers, or hotdogs. Things that everyone likes to eat. Their fancy food is not good and children certainly do not want it.

After a disaster of 2 flight cancellations at Ohare and no other flights from this airline leaving that night Aer Lingus did what they could to make things right. I would give 4 stars but so many people were given the run around for hours that a nice bed and dinner barely took the edge off losing 2 days of my vacation. We were initially given a number to call and waited minimum of an hour to either be disconnected or told to go back to the desk. I should be visiting in Dublin today but I am instead sitting and waiting in a hotel room writing this review. Hopefully my return will be a 5 star trip

Very Old planes but customer service was nice

Delay after delay and extremely poor customer service! Missed all of our functions in the Netherlands due to thier planes technical difficulties, and their lack of ability to transfer to a different flight or carrier!

Everything was very well done, staff were very attentive, and, food was very good in business class.

Waited 40 minutes for an attendant. Yeesh

Good for traveling

Late once and again...

Worst service

Five stars

Hate it

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