Simply put... they are the model for how ALL businesses and employees should operate and provide customer-based services!!!Our excellent experience began with Rochelle listening, understanding, and helping facilitate our AC issue and then going above to get a technician to accommodate our availability.Our technician, Damian, was not only prompt in making it out to us, he also diagnosed and solved our issue in no time and went on to assess and share knowledge on what we could be doing better to improve our HVAC system, which we are now already seeing/feeling.Consider me one very happy and wiser homeowner! Could not have asked for a better experience and highly recommend this company.

Damian and his team came out to run vents at my home. They were both reasonably priced and professional. Highly recommend them for anyone needing HVAC needs.

Friendly, trustworthy, and reasonably priced. This is my first call for all HVAC needs.

Absolutely fantastic service. Our A/C wasnt working during the hottest week of the summer and Daniel sent out his lovely technician, Nick, on the same day we contacted him to get us sorted. Nick was very friendly, very efficient, and took the time to explain the issue to me which I really appreciated. He was also very conscientious and wore a mask and special shoe coverings when entering our home, so we felt very comfortable having him. He fixed the issue very quickly and gave us tips for ongoing maintenance. Topnotch service, would highly recommend.

We had MyGuy replace our furnace, AC, water heater and humidifier. Part of the work included their having to vent these to the outside, which meant drilling through the house, as well as replacing some old sections of pipe.Heres what went well with this project: Everything.Seriously, even during mercury retrograde it all went perfectly.Contacting the company: When we called for an estimate, an actual live human answered the phone. This warm and helpful person booked an explained their quote process and scheduled an appointment in their next available opening, which was the following week.Quote: Everything happened as promised. The quote was clear, included product information so we were able to do research on the equipment, and they also provided options for good and better equipment. Their prices are fair and reasonable.Communication and Responsiveness: We were contacted the day before the quote and work was started to confirm when their crew would arrive. Emails and questions were answered in an extremely timely manner - much sooner than expected. Scheduling the work went smoothly - and the crew showed up exactly as promised.Installation: The crew did a great job and were very polite and professional. They showed us how to change settings on the water heater and furnace and advised us on the type of filters to use in winter vs summer.Followup: After the work was done, Dan emailed us to see if we had any questions, and even registered our equipment for us.Working with this company was a pleasure, and everything happened exactly as promised. They exceeded expectations from start to finish.Were happy to recommend My Guy HVAC and would absolutely hire them again.

I submitted for a quote for a new unit and I received an e-mail back right away scheduling an estimate. Damian came for the estimate and he spent a lot of time taking measurements and talking to me about the different types of units and how they work. This definitely helped me make a correct decision. I had 3 estimates and My Guy HVAC was the most fair. This made me realize that the other two companies were really padding their margin. The scheduling process was easy and the install was great. We also purchased a seasonal tune up package. They send out reminder cards when it is time to schedule maintenance to make sure that your unit it running at peak performance. I am truly impressed by the customer service that Dan and Damian provide. You dont find this type of communication in a lot of companies now a days. I highly recommend using these guys.

Great customer service and resonable about repairs.

Ive been going to them for 7 years. Theyre honest and do great work.

We have been using My Guy HVAC, INC Heating & Air Conditioning for nearly 5 years now and they do not disappoint. They always do a great job, timely, and highly professional. We highly recommend My Guy HVAC.

I highly recommend My Guy HVAC! Our A/C went out and they were here on the same day at the time they said they would be. Professional work from a friendly technician.

LGBTQ+friendly, very professional yet reasonably priced, shows up on time or early every time. Cant recommend them enough!

Great experience with Dan and Damian at My Guy.

Excellent

I was so impressed with My Guy! Damien came out for a service call to check my AC as it’s not cooling as it should. He was so helpful not only assessing the problem, but gave me some great suggestions to make things run more smoothly with both my furnace and AC. He was so clear with his explanation of all. I’ve had other companies out, but I’ve never experienced such detailed, knowledgeable, and friendly service to this degree. If you want a good education on your utilities and an honest answer, you’ve found it. Thanks for your help, you’re my go-to from now on!

Our AC stopped working right in the middle of the Summer last year and we live the worst days you can ever imagine! We called different companies but My Guy HVAC offered the most reasonable prices. They sent worker a few hours later, and told us exactly what was wrong, he didnt try to up sell us anything but he did explained everything in detail so that we could make the right decisions, I guess they are right when it comes to your AC needs!

Awesome service. Fast turnaround and quality work. Definitely recommend!

Local good service, knowledgeable, and honest. Highly recommend My Guy HVAC.

From now on, if any friends or family ask for an hvac recommendation, I can tell them to call My Guy!!! We had an issue with our furnace during the coldest night ever and couldnt get our (previously) regular company out to the house so I was frantically calling to get anyone to come out. Id seen that My Guy was recommended on a neighborhood forum so I called and left a message. In the meantime, my husband was tinkering with the furnace (were DIYers whenever we can be) and got it working again. My Guy was the first to call back from any other company. The guy working the phones was great and even though wed gotten it working, I decided right there to cancel my morning appt with the other company and I scheduled an appointment with My Guy for the next morning just to be sure all was working right. Damian arrived promptly and was so knowledgeable, took the time to explain a lot of the eccentricities of our old unit, inspected everything, confirmed that we did the right thing and that things were now working as they should be. No pushy sales, just good customer service. The service diagnostic fee we paid for the visit/issue is good for 30 days and if we decide we want to replace the part that was the root, theyll do it within that time frame for no additional charge other than the part. Amazing. So glad to have found My Guy!!!

Great service, friendly staff. My go-to for HVAC service.

I had a great experience with My Guy HVAC. I had some issues with my furnace keeping up, I thought the worst. They came and diagnosed the problem within a few minutes, all i needed was a general maintenance, they were honest and gave me pointers on keeping my furnace running. I will be using them in the spring.

My guy hvac over charge for parts and services you do not need. 700.00 later and had to call another service, (national) they fix the problem... my guy hvac is a RIP-OFF STAY AWAY. My guy hvac charge me for a motor, that after inspection I did not need and it was not the motor that was causing the problem, because after the motor was replaced I had the same noise. I will write every review so people will choose another service!!!

THE BEST, hands down. This is a very, very long overdue review. I manage 20 units around Chicago and up until last year had continued using each buildings previous HVAC company assuming itd be better to stick with someone who knows the systems. That is, until I found MyGuy. In the past year, Ive enlisted their services for bi-annual cleans and about 15 heating or AC emergencies. Sadly many other companies out there take advantage of desperate times and gouge you on prices, which youd never know unless you had a comparison. MyGuy is in a class of their own - they are quick, professional, fair, and just all around QUALITY people. I never thought I would be so indebted to an HVAC company, but truthfully my business could not survive without them. I recommend them for anything and everything!!

Best experience Ive had in a long time, professional the man that came out was knowledgeable and friendly. I will be using My Guy HVAC from now on!

Great work and very trustworthy