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Keffer Realty
335-F Centerville Turnpike S, Chesapeake, VA 23322, United States
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Keffer Realty

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na
Review №1

No body should use this company. Dirty apartment complex,no renovations done,all they want is their money. Karma will find them for ripping me off $720 for a room I never used

At
Review №2

I have been renting for almost three years. Now they say I owe money because they didnt get proof of renters insurance. We gave proof when we signed contract. Was not notified we had to prove again but have had insurance since day one. They have our number but never called.

Al
Review №3

Absolutely couldn’t have had a better rental experience. Amy was the lady in charge of our rental and she was hands down the most kind and tentative person I’ve ever come in contact with. Don’t listen to these awful reviews. This place is very highly recommended in my book and if I ever get the pleasure of working with them in the future I will!

Gl
Review №4

Did not go to Keffer Realty.I went to Dye Into Style for a hair trim from Carol. Which feels so good!!

Mz
Review №5

Filled out a application after being told the rental was available. My application was denied and I was told someone else had occupied it. A couple of days later the rental is still being advertised

He
Review №6

I would honestly not have even give this company a 1 star. Whatever you do, do not place your property under management by this company. They will take your money, but will not do any due diligence to manage your property. I had my property under management by this company, believing they were checking on it periodically according to the contract. I sent the monthly maintenance payment consistently on time without fail, I responded to repairs requested by tenant in a timely manner, to later learn the property had not been inspected or managed at all. The tenant completely destroyed the property and this management company failed to accept any responsibility for damages. I would have been aware of the damage and perhaps remove the tenant had this company done their due diligence of inspecting the property as outlined in the contract. This company will take your money and THAT IS IT. Worse company ever, lack of integrity and professionalism. They lie!!!

Sh
Review №7

Diana Hansford is the most professional and sweetheart person I have ever dealt with. It was an absolute pleasure to deal with her.

Ti
Review №8

Unfortunately, I would have to agree with the previous negative comments: I reported that I heard the roof leaking in the bathroom several months ago (taps on the ceiling).The leak has now broken through the ceiling and, as I write this,, water is now dripping on the bathroom floor. Several other previously reported issues with the property have gone unaddressed...Repairs tend to get worse and more costly when you ignore them...And as of Monday, the ceiling collapsed (smh)

De
Review №9

Everyone that works for this company is amazing, jackie pierce found a place for me when I was in need and maintenance was great they also sent my deposit back

Na
Review №10

It’s a reason why they have 2 and half stars.. don’t rent from here lmao!!

Tr
Review №11

I have met Ashley and Tyler Keffer, very nice people, they will help you as much as they can and most of all they accept and respect the LGBT community so if youre looking for somewhere that will help you without all the discrimination this is the place. 😊❤️❤️❤️

E
Review №12

I have been trying to get information on a property for rent for the past 3 weeks and I havent received a response. After reading these reviews, I see how this company operates. I have called and left a message, sent 2 texts and even call the office and still no response. I just want to know if the house is still available since it is still listed on Zillow.

Br
Review №13

The property manager that works for Keffer, in my opinion, involved with my previous rental property, doesn’t have any integrity, respect for the life of humans, and is very unprofessional. This person doesn’t have any regard for human beings whatsoever, she has shown this behavior while we are all being effected during the pandemic. I WOULD WARN ANYONE TO NOT DEAL WITH HER OR THIS HORRIBLE COMPANY. These people do not have any compassion at all especially during this pandemic. Keffer Realty will make excuses for their wrongdoings and if anyone would like her name, I do not have a problem sharing it.

Ra
Review №14

Jackie Pierce is absolutely the sweetest, most professional property manager I have ever had the true pleasure of working with. She is punctual, available, and accommodating. She made me feel like family immediately upon talking to me, and has carried that same sentiment for almost a year now. I have bugged her from time to time, but she is so very patient. If I could just appoint and / or employ one of her in all of my lifes pursuits, Id be nearing the amount of success that she achieves.

Ma
Review №15

My property manager, Tyler Keffer, is a rockstar. He is professional, personable, and takes accountability for getting the job done. He is also very patient and respectful, listens to concerns, and actively looks for solutions. I would not hesitate to recommend Tyler to any investor looking for top-notch property management.

Ta
Review №16

Please do not choose this company we have been here about 3 years and we had a lot of issues that needed to be fixed and when we contact the landlord Mr.Stokes he takes his time on calling his bootleg Maintence man to fix the issue. But now it’s been since October and I already turned in a list of things that need to be repaired and it still has not been fixed. Keep in mind we pay our rent on time every month and we get treated like this it’s unfair I feel like this place is a big scam! Not sure who is really running this business so please do not rent from this company!

St
Review №17

This is a horrible property management company. This rental Home is being advertised on Zillow and other sites as beautiful and recently rehab. This company is refusing to return all fees paid rent and security deposit to a young military family after receiving key they found an infestation or roaches. Roaches painted into the wall,. Nasty dirty upkeep of this property pretty sure the owner has no clue of the condition of her home. I guess this means beautiful maybe this is how they live maybe they live with roaches and they expect others to do so as well. Not!! Totally Unsatisfactory and even worse the agent said he hasn’t walk the property since CoVid well maybe some one should after all they are being paid. If I could give a zero I would..

to
Review №18

Very professional and pleasant

JB
Review №19

My property manager. Jackie Pierce is a top notch property manager. She has always been super responsive to my needs renting from her. I recommended her to my friend that was in need of a super property manager before they transferred out of VA. They love her!

ry
Review №20

Very poor experience with this group. They claim to be interested in wanting to help you and willing to work with you. This could not be further from the truth. I reached out to them asking for help and told them what I was looking for and my situation. I practically begged for their assistance. I was met by an apathetic response for starters. Then once I found the property I was interested in it was virtually impossible to get in touch with them. SEVERAL emails were not responded to at all. Finally after about a week of emails and phone calls being ignored I was told I did not get the property I wanted. They claimed their phone was being repaired number 1 if your phone was being repaired why would it ring a few times and number 2 why did you not respond to any of my emails? Ultimately my final attempt at communication was not even answered. If you are looking for a group that wants to build genuine positive relationships with their clients.... Keffer is not it! Thanks for nothing Sarah.

Sh
Review №21

It took me 3 weeks to get a response from two people working for this company I paid two applications fees for two different properties and it took both of the agents 3weeks to let me know if I was approved for the place and I had to keep calling them sometimes they would answer but most of the time they wont.. I had to call the main office to see if my application was completed because if not no one would have never called me to let me know anything!!! Poor service

Ro
Review №22

Received great information

I
Review №23

Do not apply here for a rental, they are horrible, they tell you everyday they will know news by the end of the day and do not get back to you. All they want is to collect as many app fees as possible, this explain why the only have 3 stars.

Sh
Review №24

I am up here doing research as I am interested in possibly renting a property managed by this company. I cant believe these reviews are for the same company (person) I have been dealing with. I havent even put in a formal application yet but EVERY TIME I have contacted Alan Keffer (definitely more than a handful of times), I have received a response within 24hrs. Hes even responded to me and given me information about properties managed by other companies. Im not sure what happened with some of the other reviewers but I will continue to deal with him because he has been nothing but helpful to me. Thank you!

Je
Review №25

Unfortunately, we had a horrible experience with Keffer Realty in managing our almost new property for over 6 years. The reason we kept them so long was because my husband & I were a military family that deployed overseas.Keffer advertised a 7% fee for military vice the customary 10% to manage the property. We ended up losing tens of thousands of dollars on a house that was less than 2 yrs ol because of Keffers poor management (e.g., not conducting regular inspections, failure to make repairs, allowing tenant to break lease without penalty, failure to adequately document tenants work & personal references--one tenant up and moved without notice & without paying rent and Keffer had no reference info when we directed him to file a court claim, etc.). Some other specific issues include:- Keffer failed to report tohouse to grant access to termite inspector resulting in termite contact being cancelled. Unbeknownst to us, the house went untreated for a few years & termites infected several areas of the house. We were unaware until our HOA notified us while overseas via email that the front porch railing and balcony were rotten and falling apart. Termites had eaten through the wood.- We asked Keffer to handle replacing the porch rails. We instructed that a non-wood material that look like wood (Aluminun, etc.) be used so that it would not rot. He sent us quotes and later sent pictures of the new rails. The cost was ~$2K. Meanwhile, we were trying to reach the termite company to file a claim. When we did, thats when we learned Keffer hadnt honored inspection appointments and they had canceled the contract.After much argument about this issue, we hoped the worse was behind us. We were overseas & it was so stressful to try and deal with these issues so far away.- 3 years later, our HOA emailed us again that the balcony was falling apart, wood was visibly falling to the ground. They emailed us pictures and it looked horrible!- We later discovered that the company Keffer had hired to replace the porch rails was his company, as well as the new termite company he hired to do future inspections.- After getting orders to return to the U.S. we fired Keffer. We decided to sell the house remotely using a different realtor with high ratings based on a referral we got. Her initial inspection of the house revealed many issues. Again, the first issue she reported to us was severely rotten wood on front porch, back porch, and bedroom balcony! How could this be after having paid Keffer to replace the rails?! Whats really maddening is that he never informed us of any issues with the house!- A professional home inspector reported air conditioner problems & water leak that had travelled to a secondary bedroom. It was VISIBLE because the room had VISIBLE water stains on the ceiling (more proof that Keffer failed to inspect the house regularly). The inspector indicated that it appeared to have been leaking for a long time, because the result was SEVERE mold throughout the house! The estimated cost of repair & mold remediation was $35 - $40,000!We requested Keffer at least replace the rails at his own expense or pay $3,000. This was an extremely modest request given that we paid him before for this same issue, and he is liable for these issues due to his negligence. But, he never repaired them or paid us, in fact he has not responded. We have not heard from him or any one in his company since.Basically, he took advantage of us because we were a military family deployed overseas for many years, and had no family in the area that could assist us.The entire experience was a nightmare! It is by far the worse we have endured in our entire marriage! We have never felt so taken advantage of. Before it was all over, we loss thousands of dollars and had to reduce the price of the house by $50k before it finally sold as is after 11 mos on the market. Needless to say, this was a substantial loss for us.

Th
Review №26

I cannot believe some of these negative comments.. Even one person who said Keffer and Company were cool left a 3 which I aint never seen no cool folks that would not get a 5... Heck.. a 3 to me means not very cool.. anyway to each his own..I have had nothing but absolute superb performance from the Keffer Realty in any dealings I have had with him. I do understand getting upset when getting evicted or have to pay for some damage.. but that should be no surprise Heck I back into your car or destroy you carpet or fail to pay the rent.. Eviction is imminent... its a way of life.. If Mr. Keffer did not take immediate action for lease violations then the property owner would expect him to pay for it personally.. and you dont stay in business when you hold on to lease violators.. If I could give Mr. Keffer a 9 I would do so.Thanks Alan for being so easy to work with on rental, sales or leases.

Ja
Review №27

Horrible real estate. Horrible realtor! If you need some place responsive, professional, or proactive this is NOT the place you need! I worked with Ashley who in my book was a con artist with the owner, Amy. I see she has other complaints. I dont suggest giving these people any money!

Xa
Review №28

First of all, I want to say I have dealt with Jackie over at Keffer Realty and honestly, she has a critical eye for tenants. She has worked with me under the most draining circumstances in my life. Keffer Realty is definitely a company who works well with my situation. Pay your rent and you won’t have no problems, be honest & upfront & they will with you. I don’t know what these other comments are about, but I have always been able to contact Ms. Pierce at Keffer Realty.

Er
Review №29

Jackie Pierce was my agent while purchasing my first home. She was very professional and Informative. I would reccomend her to anyone who needs help with thier real estate needs.

FA
Review №30

Professional work here. I have a tremendousrespect for the team.

Ro
Review №31

Jackie Pierce Is the best. she took over from my original landlord and definitely helped me every step of the way.. thank you Mrs.Pierce

La
Review №32

Easy to pay rent over the phone. Ashley and the other females were very helpful band friendly over the phone.

Lu
Review №33

I have also been trying to get ahold of someone to confirm availability of a property. I have left a couple of messages. One of my phone calls was answered accidentally and I could overhear some older man on the phone speaking to someone else about a property in Greenbrier. I really hope this isnt a company that baits you in to take your non-refundable fees charged.

Ca
Review №34

They have been very fast. When I had issues, Even on night emergency. Someone came out, I also know the owner, and talk to him as well. They are both pretty cool the company and owner 😀

Ja
Review №35

If I could give this company zero stars I would. I previously worked in the property management field prior to joining the military so I understand owner and agent relationship however I rented a home with this company and was initially told that I would be required to pay a $250 for my small dog. I PCS’d to the area and after doing my application and was approved I was then told that the amount had been changed to $500 non refundable. Due to not having anymore time to find a home I decided to pay and move forward with the house. This house was disgusting, several items were broken/taped together.(I noticed blinds broken when I actually went to open windows several weeks after moving in. I didn’t sweat it and just decided to replace them. Long story short, the exterior lights did not work my entire time in the home, dishwasher did not work, I have major electrical issues to the point where I had to pay to have my electronics replace twice due to electrical wiring burning them out. I even returned home from sea and noticed fire burn on the front door and the power was out in half of the house. After putting in a trouble ticket i was told that the wiring caught fire in the attic and it ended up dying out luckily. I went a few days while in the process of moving out without power due to this issue. Me and my children went the entire winter without proper heat. Work orders were put in and every time I would check on things I would get a response such as “the owner isn’t returning calls or they didn’t want to take care of an issue.” Finally someone was sent out to check the unit and realized that the house was not heating up bc it was not hooked up to the vents properly so the heat was staying in the attic. Due to owner/agent negligence I was left paying an extremely high bill for power for 3 or 4 months. I had so many issues with this home that I ended up putting in my 30 day notice months in advance just to ensure that if I got busy with work or anything else I would not get stuck with my lease automatically renewing due to failing to turn in notice. I wanted to be done with this property as fast as possible. I took days of leave to ensure that I had proper time to dedicate to cleaning this home to ensure I got my deposit back due to already had paid a $500 non refundable pet deposit or fee or whatever. I performed my inspection via video and received several compliments on the condition of the home. Weeks later via email I received my move out charge list stating that was being charged $125 dollars for replacing a blind in the dining room. There where no other charges. I am certain that this blind was broken prior to me moving in due to me never using the window that they are stating the damaged blind was on. I am so disappointed and upset with this company and them charging me an additional 125 for simply some blinds that I could have replaced myself had I known they were broken and they would charge for them and the way they handled my entire stay at this property and would not recommend any one moving to the area to rent with them.

He
Review №36

JUST DAM, IF I HAD ONLY KNOWNGET BURNED IF YA WANT

Je
Review №37

My wife and I used Keffer Realty as our agents to purchase our first home. We couldnt be happier! Kelly Miller and Alan Keffer were awesome throughout the entire process. They communicated well, answered all of our questions thoroughly and quickly, and when it came time to negotiate, they did a great job and got us the results we wanted. I strongly recomend using Keffer as your next agent!

Ry
Review №38

My wife and I are current renters coming up on a year now living in Portsmouth renting a 2 bed home from Keffer Realty and I would (and have) recommended them to friends and family. Our experience has been fantastic here. I typically dont leave glowing reviews but I feel theyve been such a pleasure to deal with that I need to put my two cents in based off our own experiences with them because I believe they really are top-notch and deserve recognition for their hard work. They definitely exceeded our expectations.I read their reviews and figured wed give them a shot and see- and they have proved to be one of the best companies weve gone through in this area (we are somewhat professional renters lol and have moved about once every year or two but mostly within the Hampton Roads area and have dealt with private owners to large scale companies). I suspect theyre a locally owned business but I havent checked its more based off the atmosphere of the office (I chose to drop rent off at their location in Chesapeake because I actually enjoyed chatting with the staff there and it wasnt out of the way for me). Coming from a family who ran and eventually retired from their own small business, I probably have a better understanding of how much word of mouth and reviews can make or break a family owned business and how it directly affects the people working there which is why I want to share our experiences with Keffer Realty:We rent in the Loxley neighborhood and feel its a hidden gem in the area. The amount we pay here is more than fair especially once you get to know the neighborhood. The homes are mostly 50s era I believe and was and still is a a nice blue collar neighborhood, lots of family and kids running around during the warmer months. It really reminds me a lot of the nicer parts of the Indian River neighborhoods in Chesapeake where some of my family lives but we were unable to find a place out there because the rent was so much higher in other companys listings that we found at the time. We were so excited finding a place through Keffer Realty within our price range because at the time my wife was pregnant about to pop and we were living off one income. But from day one, everything went smoothly with them and they worked quickly to get us in without waiting weeks for a callback about whether we qualified or not. Nobody cancelled on us, people always showed up on time, we never had to keep calling or leaving messages like we had previously experienced with other agents from our last place. Its so nice to find a company that is organized and cares about their renters and properties! We were very lucky to have found them and love that they are more personable and always available to answer questions.The rental is located in Portsmouth off Victory. Our neighbors are very nice (they immediately introduced themselves). The neighborhood is very well kept, Keffer even sent over someone to mow our lawn after we first moved in! I thought that was a nice touch and hadnt experienced that before with other rentals! We feel safe, and the home is cozy but has its charm- it was freshly painted and cleaned before we moved in (no dead bugs like we had experienced with one company right before them). The house appliances all worked as well as everything down to fresh lightbulbs, they really did make sure everything was move-in ready so we were able to focus on the move and didnt have any issues pop up. We only had one instance we needed their assistance for minor repairs and they had someone out the very day I called it in who fixed it. The office and maintenance workers weve dealt with all have been super friendly and professional. I hate to leave this home and company but I dont have much of a choice and need to relocate to be closer with family that needs my help. If youre looking at one of their properties, GRAB it- Im telling you they are hands down one of the best companies weve rented from. THANK YOU Keffer Realty so much, we hate to leave and wish you the best! -Ryan and Rachel Copley

Jo
Review №39

Alan does an AMAZING job of responding at any time if we were to run across any issue. He kept us in the loop about everything going on. They have an amazing team of polite and helpful agents. Definitely recommend renting/buying from them!

An
Review №40

I am a tenant. I have called multiple times about repairs needing to be done and NEVER get a call back from the Realtor. They just say we will contact the owner. At this point we are considering moving and withholding next months rent. Our dishwasher is broken, sink leaking, porch collapsing. I understand the owner not getting back to them possibly but the poor communication to us through the realtor is what makes it even worse. Nothing good to say unfortunately.

Ma
Review №41

Excellent

An
Review №42

If I could give them ZERO stars I WOULD!!!!!!!! Do NOT NOT NOT NOT NOT NOT go to these people even if you are desperate!! They are very inconsiderate in every aspect! They accepted my $60 application fee even though THEY KNEW we did not qualify for the interested house, they just took the money. After 2 whole weeks of calling and calling and calling with no responses I finally got Jim Ross on the phone for him to yell YOU DONT QUALIFY and hang up the phone in my face!! The receptionist was just as nasty and rude! Oh and when I told them my partner and I were moving in together as a couple he had to audacity to say that Military members lived there before us and had a look of discontent on his face. Nothing but rude. PLEASE DO NOT GO TO THEM!!!

Us
Review №43

Mr. Keffer is a genuinely nice man, however I was not treated fairly after moving out. I was charged for incidents prior to moving in. I was charged for items in a garaged that were there before I moved in. I moved out 3 weeks before my lease was up and continued to reach out for a walk through just in case I missed anything, but no one ever responded until I requested my deposit. That is when I was told about all of the issues that I was charged for. Not worth fighting... just let it go!!

Ja
Review №44

If you see a Keffer Realty sign stay far, far away. Do not rent from, buy a home from, or let them manage your property. They are non responsive to tenant complaints. They are unethical in their practices. They own a maintenance/plumbing company so they make a nice profit at the expense of their property owners for repairs to the property they manage.

mi
Review №45

I rented a home located at 364 Washington Street Portsmouth, this house has so many leaks, gaps on all main doors, gaps in the windows, the bedroom ceilings were peeling off, dust build up, holes in the walls, ants and flees infestation, it was horrible. Everyone at that office promised they were going to fix all of these problem ( mainly the leaks) within the first week, six months passed of some many emails and calls and they were still dragging their feet so I decided I couldnt live under these circumstances so I notify Alan and about 3 other of his staff and they told me if I left i would still owe for the next 6 months and they would keep my deposit. I just couldnt continue to live like that and hope/ wish they would eventually come and fix everything by then I had started packing and reported my issue to the city inspector, which come out and her report was 3 pages long, well Keffer Realty never even responded to the city inspector. They in turn listed the house again with all the damage. This house has so many issues and they do not intend on fixing the huge gaps all over the house which makes your electric bill over $400 every month. Alan and his staff will promise anything to get you to sign the lease and after that you are completely screwed. They kept my security deposit and told me it was to pay Februarys rent, technically the home shouldnt even be on the market. I have since hired a lawyer who is handling my case. So whomever is thinking about renting the house please go to the local city inpectors office in Portsmouth and request a copy of the inspection done on January 30, 2018. See for yourself.

Ja
Review №46

We moved into our home (which we love, aside from the serious issues) in September. Today is the last day of January and there are many issues Keffer has not addressed, and has EVEN created more. During the walkthrough on move in, I told the realtor/property manager that there were several issues. Because they were not addressed, on 9/23 I sent him a list of 10 issues that needed to be handled. Today I am still attempting to get resolution on things (including a bug problem that has persisted from day one). No matter WHO I talk to, nothing seems to get resolved. Upon move in, the apartment was filthy (including leaves on the floor). Finally in December after several requests for a cleaning person, I confirmed with Keffer that I would take the money out of the rent and hire someone myself. Unfortunately, the left hand doesnt know what the right hand is doing over there and they decided to take us to court. As of this review, we are still required to attend a hearing that Keffer promised me would be removed as they made a mistake. Emails to Keffer have not been returned. DO NOT USE THEM FOR PROPERTY MANAGEMENT OR AS REALTORS. There is no follow through or even a remote sense of professionalism here.

fa
Review №47

Absolutely amazing folks! Lots of different ways to pay your rent since the office is a little far out..... quick to address issues #awesome

Tr
Review №48

THEY SHOULD NOT BE IN BUSINESS! I flew out to check on my home in Hampton VA after the tenant filed suit against Keffer Realty. The tenant wanted out of the lease due to roach infestation and their failure to fix the kitchen floors which were damaged by water. They finally made an attempt to fix the floors after receiving notice of suit. Still, they replaced less than half of the kitchen floor and used a complete different color, additionally, the quality of work was equivalent to that of an 8 year old. Doran, the property manager, assured me that that there were no other problems in the house. When I got to the house the carpet was penetrated with stains, when I pulled the carpet up the floor was wet and moldy. The base of the kitchen cabinets were destroyed, and there was water damage and mold throughout. I had to make a claim with my insurance company because they refused to fix anything. In the end that ended up being a good thing because the company my insurance sent out said that Keffer had laid new flooring over floors which were still wet. Much of my house has been gutted. Worst of all, this was due to a simple leak in the water line that was hooked up to the fridge. It could have all been avoided had they simply went to the house and followed up on the tenants initial complaint. Yes, the patch job behind the fridge is their work. I would encourage anyone who has had similar experiences to file a complaint with DPOR.

Ch
Review №49

Wonderful

Ba
Review №50

Keffer Realty is a wonderful brokerage to be associated with! They are supportive and offer excellent property management services also!

Sw
Review №51

Some of the nicest folks I ever met. Did what they said they would do, were courteous and honest.

Li
Review №52

If I could give this dump 0 stars I would. I wouldve never rented from these people if I wasnt desperate. They half assed our meeting when we signed the lease, they never did a walk through so who the hell knows if well get our deposit back, and they never get back with you when you call and leave messages. Amy F is a horrible Realtor. Worst place ever. Dont rent from these people.

Le
Review №53

Do NOT use or trust them. Please for your own sake find anyone else. They are terrible with communication. They go by weeks before answering your text or calls. It took 2 weeks to get a voicemail back. Go to anyone else.

Au
Review №54

DO NOT use this shisty company. They (Amy) seemed very nice in order to get your deposit..then after that its down hill. I looked at the house in may when it was occupied. Attempted to rent a property in hickory in july 2018, and of course in order to see the house once the tenants were out they had to have deposit and first month rent. Well when I was allowed to start moving items in, noticed NOTHing had been done to this property to prepare for a new tenant. I reached out immediately to Amy and was told they would have someone out there to address the issues. Well the cleaning lady showed up the day I was moving in and was told to just clean the kitchen...( The oven hadnt been touched it was full of burnt food) . Amd sho wants to move in a dirty house and have the cleaning lady there at the same time? Espcially when thsi property was empty for 30 days prior to new tenant trying to move in, took off work to move and had rental truck to get to the house to find out it had not been cleaned and found wires hanging out of the walls, smoke detectors were all missing from the ceilings ( just the base was there), light fixtures missing, all the blinds throughout the bedrooms were broken, electric outlet coverings missing, cobwebs, dust so thick on fans it was hanging off ( I have many pics to prove) roach infested garage and in the bedroom, large moving boxes, moldy refrigerator and washer and dryer, car oil and parts all left in the garage, dryer vent duct taped....never cleaned...kitchen with trash all in drawers,holes all in walls, peeling paint from the walls....it was a disaster. Bath tub would not even drain due to clogged with so much hair and missing drain plug, the AC was broken and I tried to move my little children in the week of July 4 when it was over 100 out and the air was over 85 upstairs! Left thick black mold in shower( they have failed to leave this pic out of the new rental listing) box of bullets were left upstairs in the closet( still showing in the new rental listing pics) and funny enough the new listing pics have all the broken blinds pulled up so they cant be seen. The property appeared as a foreclosed property by the way it looked. I had to go back to my old rental property for my kids to shower and sleep on the floor bc it was too hot and nasty they were crying. Thank God my old rental property allowed me to extend my lease because we got the heck out of the trash hole. They never did a walk through of this property. A real rental agent would have not allowed a new tenant in a property in such condition. Shame on them. They are trying to keep my deposit, so I got me a lawyer and taking them to court because 2 uhaul trucks later and a waste of an entire week in 100 degree weather for NOTHing,. I obviously would not have put a deposit on a property for that much in a condition like that. Property address was 708 Tallahassee drive. So please becareful when looking into a rental. This is a company I would never recommend. I reached out to Mr Keffer after Amy gave me his number for my concerns and he didnt seem to care, just told me that Amy was completely capable of managing the property. Its a shame because this location would have been perfect for my family, job and sports. This property should have been managed Alot better and fixed before a new tenant allowed to move in! And then I wouldnt be in this situation of having to go to court. Lesson learned Stick with the bigger companies who care about there name.J. Dail

La
Review №55

What about the people who are buying houses from your company do you take care the houses do you take care of the general things that a home owner expect when they move into one of your houses.

Th
Review №56

Good company

Ke
Review №57

Far, decent peeps!

Do
Review №58

Lacking customer service

Information
7 Photos
58 Comments
2.7 Rating
  • Address:335-F Centerville Turnpike S, Chesapeake, VA 23322, United States
  • Site:http://kefferrealty.com/
  • Phone:+1 757-482-2606
Categories
  • Real estate agency
  • Real estate rental agency
Working hours
  • Monday:8am–5pm
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8am–5pm
  • Friday:8am–5pm
  • Saturday:8am–5pm
  • Sunday:8am–5pm
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