No wonder this place is closing down.. I called because I needed to cancel a membership and the lady who answered had an attitude. Not sure what her problem was but she was very rude. Glad this place is closing down. Its probably because of people like her with poor customer service.

Huge fan of my Lifetime gyms in the NJ/PA areas but the University location is horrible. It looks so old and dingy.

Just enrolled. So far, I love the space, app, and classes. They also have an area for kids if you don’t have anyone to watch them while you work out. I also enrolled when they were running a special, so I got 3 personal training sessions which helps because I have no idea what I’m doing lol. Renee is my trainer and she really listened to my needs during on-boarding and advised a plan that will get me to where I need to be with my physical Health. This is my second week. I look forward to building my better body.

This gym is very affordable. There is a lot of equipment, though it is not always working. Towels are available to guests most of the time, but sometimes they run out. It is packed during peak hours, but not at all before 4pm or on weekends. Classes sometimes happen during peak hours using gym equipment. There are many TVs with sports on.

LIFE TIME FITNESS is wonderful place with many options and decent pricing. They have yoga, group sessions, Zumba, gym, fitness, sauna and many more interactive sessions. We moved out of are and miss them but i would definitely recommend them

Good, clean gym. They provide towels, offer some free classes, and aren’t too crowded.

Customer service a bit arrogant, I wanted a membership but was told they are closing in a few months. Discouraging 🤔

Overall equipment and amenities are outstanding and it’s never too busy here. The biggest thing I have a problem is with the mask rule which I abide by however while I’m doing hiit training and I’m 20 feet away from everyone else occasionally I like to pull my mask down for a 10 to 30 deep breath of fresh air to restart me . In those situations I make sure I’m socially distanced and that they are quick and few. Now it concerns me when an employee decides to come up to me right as I put my mask back on from 50 feet away while on the way ignoring all the people working out with their masks only covering their mouth. It’s hypocritical and against all logic to me. The mans name is Mark I believe! Thanks for being a hypocrite!

Great gym, friendly staff!

Always a good time to kick myself in the butt

I have been a member at this gym since 2013 and Im seriously trying to find another place. They pick and choose who to let in as guests with guest passes on my account. They management keeps changing and the customer service is not what it used to be. Communication about procedures and processes change by the person you are speaking too. There are two ladies at the front Yaz and MiMi who will help you but the others not so much. Im truly upset about the treatment tonight when a guest I was bringing up try the gym out was turned away. Thats not customer service at all.

Winnie was very good

The chicken was excellent!

I reached out to Jeremy Philson a couple ways to have him discontinue contacting me. Unfortunately, I was forced to unsub and subsequently terminate memberships for multiple family members at Lifetime Fitness because of his neglect..I can only imagine the duress those family members faced from Jeremy and the people that decided he would be a respectable account manager!

My gym. Great place

Huge facility, very clean, staff was very nice

Good choice of equipment, staff is always friendly!

Look, they follow all guidelines to covid, Allison be enforcing the rules too!I love the energy there.Yasmine ALWAYS be looking out and shes very put together. Im grateful for the smizing (smiling with eyes, Tyra Banks)Everybody kind and like minded.Beautiful, full women, everywhere. Its LIT!Go get big. Change yo life. 🤤✔️📢👑

Waiting for them to open back up. Sure there are somethings open, mostly for kids outdoor stuff. But awesome employees

Clean, friendly, and a lot of high quality equipment.

Avoid the restrooms. Nobody cleans them. Like at all.

Love the gym friendly staff and great gym equipment

Broken machines, dirty and overpriced. Not many options in the area and they feel likes it ok to have a gym in these conditions because of it.

The best

I was a member, left only because I moved from the area. Andrew, and Rod are great trainers. Andrew was my personal trainer he helped me reduce my weight and develop lean muscle. He took great care in working with me a heart patient but he never swayed from pushing me.The Wah Way he calls it! It works! The gym atmosphere is inviting, active and it is clean and diverse. The sauna was good, area of improvement is getting equipment repaired faster once broken. Overall, great gym great staff!

Excellent gym with Sauna

Fantastic options, friendly staff, great trainers, and new facility renovations! I recommend Lifetime University. Give them a try.

Amazing facility, great staff, and fun classes!

I just got off the phone with Travis and he was so extremely nice. He knew who I was right away called me Ms. Sanchez and got a new card since I lost mine in no time, hastle free just great customer service! I have been a member there for a good six months on and off. Love the classes and the staff is amazing.

A guys gym. You wont see many females here

Ive been a member two months and all the staff is amazing, I thought. I started coming on the weekends and the lady that opens in the morning has the worst attitude Ive seen since I moved to Charlotte. I mentioned it to one of the staff members and come to find out shes the manager. Well no matter what title she holds she is very unpleasant. Thanks David and Renee for being amazing staff members!!!!Just went in today 01/08/2020 to cancel my membership again another young lady with horrible customer service...Spoke with the manager duty he was understanding and professional...Its bad when there are great staff members mixed with bad ones....it affects the company as a whole!!! CUSTOMER SERVICE IS VERY IMPORTANT!!

This is the best fitness/gym Ive found in the area for me. I will try and touch upon a number of items in this review. Im in my 40s and have been at this location for over a year and work out 2 or 3 times a week on average. Im self motivated and do my own workouts.Equipment: I usually work out during the day and have never had an issue getting on equipment. One of the reasons I left Fitness Connection is the overcrowding. It has a mixture of older and new equipment, but as long as its functional its good for me. The do a decent job of fixing equipment in a timely manner.Staff: The best thing about this place. The staff is always helpful and attentive. They are rarely ever out of towels and the place is clean. Yasmine is a shinning star, super friendly and always working to make the place better. Every class Ive taken here (mostly cycle) has had quality instructors.Facilities: One of the reasons I travel about 20 minutes to this place is that they have a sauna, which at times has been closed for repair but they understand a lot of members need the sauna after a workout. Its usually a member pouring liquids into the heater that causes the breakdown. I would still say the up time has been over 90%. They have just changed an area to have more leg/squat equipment and changed the flooring in several areas.Classes: Im not an expert on classes as Ive only done cycle but I would say they are about the same as most gyms. Instructors are friendly, qualified and do a good job of motivating you.Update: The updated the sauna (new walls and floors) in the fall of 2019 and it has been up 100%.

Ive been going to Lifetime for over a year and I really love working out here! The facility is clean, stylish, and has a ton of work out equipment, meaning you never have to have a boring work out. Plus they also have tons of classes available from enthusiastic and motivating trainers. Ever since the first day I walked in, I have always been greeted with smiles and treated with respect. The staff is amazing, especially Yaz, Jason, and Roger. You can tell they are very dedicated to making sure that gym-goers are having a good experience. If youre looking to join a gym or thinking of switching to a new one, Im sure youd be very satisfied with Lifetime!

I have been a member for 3years, and in the last year- 6months watched this gym drop drastically in everyway. Some of the trainers harass customers for working out together, claiming they need to pay for a trainer. The equipment breaks constantly and RARELY gets fixed. Most the time it gets removed. Even benches are missing screws and the seats fall off. The heat has been messed up since December. A front desk attendant claimed it was new rules..they wouldnt even turn off the fans and it was 55- 60degrees inside the gym. On the super cold days people were lifting in their coats! It has been 3 MONTHS and the hot yoga studio and cycle rooms STILL do not have heat. They also play very...different music now throughout the gym. Soft and mellow..not motivational or upbeat. I have had multiple friends complain about it, and many leave due to all these things.Also, Some of the staff is Incredibly rude now as well. I used to look forward to working out daily. Now I only go for yoga. I am looking for a new gym that is at least WARM with more working equipment. The ONLY reason this gym gets 2 stars.. Melissa the yoga teacher rocks, she even brought in a heater for yoga trying to beat the cold.And one of the custodians, an older gentleman is very polite.Lifetime.. you have a multimillion dollar building 45min away from this one..FIX THIS GYM!!! and stop using the new gym photos for university location. They are a lie.

Great

The Sauna is nearly closed every time I come in, the promised new benches and new weights and it wasn’t provided. The membership is currently rising and the quality is going down as it rises, the washing machine also stopped working so their are no more towels for us to use. I love life Time fitness but this is a huge disappointment.

Always perfect place to workout 😀😀

This is the best commercial non-enthusiast gym available in the area, lots of machines and more importantly weight racks and dumbbells. Unlike other gyms like Fitness Connection, the staff here seem more friendly, competent, and have higher standards of cleanliness and orderliness that they hold their gym to.That being said, I have no idea why they use photos of other lifetime fitnesses in their descriptions, this seems to be a pattern for life time fitnesses in the area.

I have read many reviews claiming the staff is rude, but I personally have not experienced this. The staff has always treated me well and I love that they share my sarcastic sense of humor. I have previously been a member of 2 other gyms and this is the first that I have felt comfortable in. I don’t feel judged if I ask for help with using equipment and I love the overall setup.

Im very pleased with my experience so far! I wish they had more classes and a stronger AC but other than that Im very happy. Who knew treadmills can come with solitaire??

I have been a member of this gym since January 2015. I love everything about this place. I go for the free morning group classes and a few evening class during winter and the trainers know what they are doing. Variety of classes offered. Free towels. Very clean bathrooms. The best part for me is the childcare. No excuse for not working out and staying fit. One day I left my car lights on and the front desk person was swift in helping me. I moved to Concord but I still drive all the way to this gym. No complaints at all.

I go here 4-5 times a week and see my personal trainer, Seth, 3 of those times. They are very professional and it is the cleanest and best smelling gym Ive ever been to. They are updating their equipment which is fun to see.

No complaints here. This gym offers plenty of machine, cable and free weight options for me. If you are a fitness enthusiast and you are looking for a good gym look no further! Sometimes its a little crowded but I never really had to wait for anything.

This review is in regards to the University location in NC. I came in for a scheduled tour today & the facility looked nothing like the photos that they advertise. They didn’t offer the one fitness class I was very interested in—but it says they do online. They also do not have a steam room— which it says they do online. The floors are not hardwood, they are a dingy carpet. It was not “luxurious” at all. I was told all of the photos were photos from a location in Ballantyne, NC. Very misleading. I don’t need an apology in response to my review but I suggest you update your facilities photos so that when we click on our location, we see the true vibe. I drove 30mins just to check this beautiful, affordable gym out. Knew it was too good to be true!

The facility was comfortable and the customer service was great. Definitely will be joining!

I dont waste your money here. I never once saw them cleaning gym equipment. They need more free weights. You spend too much time going wheres the 5s or 10s or 25s. The water in the shower will take your skin off! The gym could be really nice.

Great environment, staffing and workout equipment. The equipment is in the best shape. They have great management who walks around cleaning and keeping the workout area clean. Its a great environment for the growing youth whos just beginning and for the veterans whos looking to just stay in shape.

Clean gym. Provides towels. Doesnt get too crowded, but I go during mid day so Im not sure how bad it is during peak time. I only do free weights and they have everything I need. Im leaving the area in several months so its great that they dont have yearly contracts.

Machine equipment at times feels stiff/unlubricated. Staff are friendly and helpful. Public areas are clean. Winter environment, the gym is cool and comfortable. Summer environment, the gym was frequently hot, not much noticable air flow besides the ceiling fans.

Clean, lots of quality equipment and space. They offer free classes and intense paid classes. The locker room is always clean and a steam room is included.

My experience has been very negative at this gym. I like the members but they do not fix anything. They only had three stairmills, when one broke they did not replace it. If equipment breaks at this gym they remove it and replace it. They have 4 people sitting around pursuing sales, vs fixing anything. I was paying 36 a month. I have gotten a membership at BOTH FITNESS CONNECTION and PLANET FITNESS for less money. The original general manager left the company due to the lack of fixing the equipment. If you go sign up make sure to ask if they will fix anything. Their ac broke It took them 10 weeks to fix it. I had to fight with them to get any money back. Go to Golds/Fitness Connection or Planet fitness.

The worst gym ever. You can never find empty equipment. They will steal your money anyway they can. If you cancel your membership, they will not stop it and take more money, and wont refund you unless you provide a copy of the cancelation. Think about joining another gym.

My husband and I are on a stress free, no frills vacation. Went into Lifetime this morning for a day pass. Looking very un-fixxy, the staff greeted us with smiles... and delivered world class service.Your facility is spotless, well maintained and equipped. We are World Gym owners in Delaware; hard to impress because we know what happens behind the scenes. Impressed! :) Thanks for doing so well by your community.

Not the cleanest gym. There is different equipment broken daily and not serviced quickly including the mens sauna( one of the reasons to join). Mens room smelled of urine. Fustrated by this gym cancelled my membership.

Great gym. Very clean. Friendly staff.

I just left this place. I had an appt for a tour with Urie or however you spell his name and he never showed up. I sat there and struggled with my two small children for 30min and he was nowhere to be found. Not only is this extremely unprofessional but it was a complete waste of my time. Only as I was leaving someone at the front desk offered a tour. No thanks. Save your self the time and go somewhere where customers are valued. This is not the place.

A good gym to spend a portion of your life on. They have excellent equipment, huge floor space, clean and tidy shower rooms, a decent sauna and the gym by itself looks vibrant. You can see young gentle- women/men anytime you go. I would have given a five star if not for their erroneous system. They have good staff members, but they keep adding me on their wishlist for lifetime magazine membership every other month. I keep unsubscribing it whenever I find about it, but they are so fond me that they keep adding me into it.

First day at Gym. Loving it. Will update with my honest review some time again after trying a bit.

Ive been going here a while n i love it...my nutrition coach is Lisa n shes awesome! Very informative and helpful..i also train with Rod and Andrew in the mon wed thyrs n sat morning classes...i just began strength training with the new Andrew n hes very knowledgeable n good at what he does too...only thing this gym missing is a wet sauna...but their dry sauna is cool

I joined Life Time Fitness during the winter and liked it, but when the weather started heating up outside the gym got REALLY warm. It is impossible to stay on a cardio machine for longer than 15 minutes. (I am not a large person and I do not sweat that much, ever.) The front of the gym is cooler (where the sales people sit) but in the back, where the cardio machines are, it might be about 85 degrees. I will be cancelling my membership.

This Life Time location has a great hours, staff, and is never too busy! Its very simple since its a bronze club, but thats never stopped me from getting a workout in!

Great price, sauna and showers are quality plus they provide towels. Staff isnt friendly, but not too rude and the trainers/classes take up space during peak hours. No ghd machine. No room for lunges. Overall recommend though.

I just called to get some info about the new club. My husband and I were ready to join... the person that answered the phone was so rude. We tried to ask questions about pricing and an email we had just received minutes before and she told us to join another club. She kept cutting me off and saying... “is there anything else I can help you with” with a bad attitude. We were stunned. We wanted to join but if I have to be put off like that everyday. I think I’ll go to LA fitness down the street.

This is absolutely the worst gym organization ever. They will cheat and lie and manipulate to get you to sign up to a club that is not even real! Then when you realized you have been scammed they will make it impossible to cancel! Please please buyer beware! These are really awful people with zero integrity!!!

I am a member in Utah, and I had to go out there for work. I was pleasantly surprised that they have a ltf in Charlotte. This place is exactly like the one I had visited in Denver. Ltf is the best gym in the country bar none. They are always consistent and clean.

Great gym. Kinda crowded sometimes but great atmosphere and helpful staff.

Very nice people in the front desk.

Having the same issue with the heat. Company has said they are working on it for 3 weeks now. A company as large as lifetime fitness needs to be able to fix their air conditioning units. Pretty sad

Honestly one of the best gyms Ive been to. I received a phenomenal price from the sales team, and Ive never had any problems when attending

The staff is horrible. Very rude when I came inside for my 1 day pass. The first lady acted like she didnt know what a drop in was, and then the man who processed my card was scolding me the whole time about going to a different gym lol like its not that serious. UnproffesionalThe gym is smaller in size. The vibe is mediocrePeople just sitting around on the machines having God knows what conversations about nothing...while Im here trying to get a workout in.Not returning

Never signed up but went in to inquire. The person helping me was nice but pushy and after I left I got emails for weeks afterward. Really put me off from joining.

Great place

There are to many classs at the same time. Several of the personal trainers like to walk right by the bag while folks are training. Classes are to speriadic and its hard to plan a workout due to the space they are using. Gym equipment is great. The environment is not the best

People not wearing MASK enough

I have stopped going to Fitness Connection, because of the warm temperature in the gym. It is not pleasant to work out when it isnt cool enough. Also, I like to watch the TV while on the elliptical machine and treadmill, but the offerings are limited to programs that do not interest me. The programs are mostly infomercials, and hunting programs, nothing worth watching. In the past they have had HGTV and news, as well as other programs and movies. The TVs on many of the new treadmills do not work, too. When I visited a Fitness Connection in another city, the TVs had a much better selection. I would like to go to this location because it is very convenient, but I dont for these reasons.

I love the Life Time University location! The trainers are all professional and demonstrate a genuine care for the members and their health goals.... very clean, clean towels are provided, the sauna is nice, and the classes are great! I only gave it 4 starts bcuz the water fountain is always hot as hell...aeems like they aint tryin 2 fix that ..if they had cold water is give it a 5 but since I got to remember to bring it it get a 4 lol

It would be a great day when they get more stair climbers, I’m tired of waiting in line for one of the TWO that are here.

34.95 for very old equipment broken equipment. Nothing gets replaced or fixed. They broke one of their 3 stairmills and never replaced it. They are not spending a penny in this gym. Instead of having a maintenance guy fixing the equipment, they have 2 or 3 people who sit at a desks pushing memberships. If this was a 10$ gym it would be decent. I have left lifetime and joined both Planet fitness and Fitness Connection (basic membership at both) for a cheaper price (including startup fees and annual fees). Two gyms for the price of one and both are much nicer in my opinion. Planet does not have best equipment but very well maintained. FC university has 18 stairmills much more equipment. Lifetime is gonna be out of this location unless they drop the price for everyone not just students.

Ive been a member of this gym for well over a year and Im very disappointed in how things keep getting worse! Broken equipment seems to become more regular. The hygiene used to impress me greatly. Now, everytime I go it seems there is stuff being neglected in the locker/bathrooms. Empty dispensers for wipes on the floor. Hardly anyone checks the floor where I spend most my time (mats, foam rollers area off to the side). There are CONSTANTLY no mats and equipment left everywhere. And nevermind if you want to use something and there is a class during that time. They take over a quarter of the floor of half of the stretching area to the side! Nevermind the loud music played, its very rude to the members without trainers. And the sinks water temperature! I burned myself once just putting the temp to warm. I warned them, was told it was being looked into, and still the water gets really hot, fast.Im the type to return found items and report issues. Ive done so several times. I clean my area and do my best not to get into peoples way. Im just kinda over trying as hard now.I had no true complaints when I started here. Sad how it keeps going down hill.Although, I do have to say there are still some good merits, hence the 3 star. I love the no contracts and size. Its the reasons I joined a gym 20 miles from where I live. And, for the most part, the other people using the gym are very respectable and not bothersome. I also got locked in at a good rate, though I understand no one can get that rate anymore.I would love to see the hygiene return to the level it was at when I joined. Also, it would be nice to see the newer, filtered water fountains like other places have. And some more mats for those who do stretch properly. The photos below I snapped in two different days this week. Several areas looked that way.Edit 6/30/19: The dirty bathrooms and such have improved!! It seems new staff really helped. A lot of the other issues have improved as well. There is still broken equipment and every summer I roast in here-plz make it cooler-but overall its gotten better. Uped this back to four stars. Would put 5 but I just cancelled my membership today over how hot the back of the gym gets every summer. If you dont mind, cool, but I nearly faint some days if there are a lot of bodies in the gym.

This gym has everything you need and there air conditioned is now fixed! The equipment is not the newest or the best maintained but there is an awful lot of it. They did get quite a bit of new cardio machines. Some stuff in there is quite old though. The wifi works very well. This gym is not overcrowded in my opinion so you dont usually have to wait for machines except for maybe at primetime Staff is decent First gym where I have seen the entire staff working out which I find interesting. Not bad, but interesting. (I would never want to spend one second in my job I did not have to LOL) The best part of this gym is without a doubt the girls. Some of the most beautiful women I have ever seen workout at this gym.

Best Gym and nice staff

If you opt for trainer they squeeze money from you. experts in squeezing your hard earned money.

The front desk manager yasmeen Douglas was incredibly rude and this is my second visit as a member. I was deadlifting rather heavy, and immediately after my set, she came and insisted that I put a pad down. I only had placed the barbell on the floor because the Olympic lifting platform was missing padding on one side which was causing the bar to ricochet toward my shins which is dangerous and could cause injury. After I smiled and agreed to put a pad under the weights, adhering to the policy, she sneered and insisted twice that I amend my workout. As an npc competitor this is simply not an option. Also I felt her attitude was totally unnecessary as I agreed to use the pad as suggested.

The manager is not a willing person. Acting like she didnt even want to help me at first. Futhermore, she acted like she couldnt do anything to help me, until I asked her to call another lifetime to adjust my membership. Being a manager she should act like problem solver, and not a person try to delegate it to. After some time she did get it done me. Also had an attitude the whole time. Very condescending.

Ist off the positives GREAT WIFI, I feel like the members at this gym have very good gym etiquette for the most part and there is some pretty good scenery if you know what I mean, but that being said the equipment is in pretty bad condition. Machines need maintenance and I am seeing very little in the way of that. Lots of old machines(10-12 years) that kind of need to be replaced, if you are going to charge people 2/3 times what other gyms are. Another issue is the AC. For about 3 weeks it was pretty much non existent. Its slightly better now, But by no means is it cool in this gym. Id sday its 60 % airconditioned. Lifetime did nothing in the way of informing members about the issue or helping to reimburse members. There are also days where staff blares the music.I have experienced this at both gyms. If people can afford a 35$ a month membership, they can afford headphones and the music should be kept to a normal level. If i was paying 10/15 Id be satisified with this gym, but at 35, I dont see myself staying very long. Realistically they have way too many people standing around doing nothing (harassing people to join via email/phone) and need to cut down on staff and use the money to fix the ac and update the gym. I think all the members would say this if you asked them. There is no need for 10-12 staff members at a gym.

Time to let corporate know about the issues and many member concerns so they can get up to Lifetime Fitness standards.

Love my gym! Childcare is a HUGE benefit!

Awesome friendly and trans friendly;)

Friendly staff, but the AC unit must not work too well. There is a huge difference in temperature by the treadmills and bikes its feels like the heat is on. Lots of broken machines.

There are a lot of complaints about the parking lot, locker rooms, music selection, central air (or lack thereof), front desk staff, and a slew of other things that dont really have a damn thing to do with a damn thing.

Sauna is what makes or breaks this place and half the time the worker kicks people out, classic and no towels

I wouldnt want to give this place even a half star ! the staff were rude and the gym was smells and dirty !One time i called and spoke to someone i didnt catch his name to help me with something, he told me i have to call the place i signed up with last time i check, your gym was not a private owe, so it doesnt matter who i call . However, while i was asking him to help he just hung up on me . I called again and spoke with Travis and told him what happened and he laughed . HOW RUDE !!! these people dont deserve to work as a customer service if you dont know how to give a good customer service !!

I from the Washington dc suburbs the lifetimes gym stays open 24 hours l wish you all would do the same

Lots of machines and great staff

Extremely nice.

Good workout place

Equipment is old and poorly maintained.

Fitness time :)