user
NewGen Restores Inc
8334 Arrowridge Blvd suite d, Charlotte, NC 28273, United States
Appearance
NewGen Restores Inc

Comments
Fe
Review №1

Thank you NewGen Restores Inc. for taking care of Costello Real Estate and Investments flooring project in a timely manner.

Al
Review №2

Joe and Jared did an awesome job. We have used NewGen many times before and always come back. The technicians are fabulous, they respect your home and provide a wonderful service. They are our go to people for carpet cleaning, tile and grout cleaning, as well as upholstery cleaning. We would never use anyone else. Great job guys!!

De
Review №3

Thank you John and Aaron, who cleaned my carpets and upholstery today. They were friendly, thorough and very professional. They made certain to protect wooden furniture in every room which I appreciated greatly. I’m extremely happy with the overall process at NewGen Restored. They made my white sofas look new again.

Ke
Review №4

Joe and John pressured washed my house and did a fantastic job. Before they left they asked me to inspect their work to make sure I was happy, which to me speaks volumes on the customer service and workmanship. Great value for the price too. I will be calling them again in the future.

To
Review №5

The 1 before picture and 3 after pictures do not do justice to the quality and expediency that Kents team performed at my facility. Aaron, Joe and the others truly did a wonderful job with this old cotton storage mill, removing years and probably decades of cotton fibers from the walls, pipes and ceiling. Truly a great experience with all of the staff. I absolutely recommend for any type of cleaning/restoration job.

N
Review №6

Extremely pleased from start to finish with Kent and his staff at NewGen Restores. He managed to exceed my every expectation of removing engineered wood, carpet and laminate and then installing LVP. Kent is very knowledgeable, patient, honest and competitive with pricing. Other than my own indecision in choosing the final product, never once did I feel any pressure. The crew came as scheduled and did a terrific job. Everyone was very professional and courteous and I couldn’t be any happier with the outcome. Highly recommend them without any hesitation.

Ho
Review №7

Extremely professional! I got my 5 year old mattress cleaned and carpet. They got stains out I didn’t think they would be able to. Very efficient. The two gentleman that came out, Joe and Aaron, couldn’t ask for nicer people, they were very friendly and hard workers. I will definitely be referring them to my neighbors and will also be calling them back for more projects. THANK YOU!!

St
Review №8

Joe did a great job cleaning our sectional! Wish I had found NewGen Restores years ago and will use their services again!

Je
Review №9

Joe and Liz were TOP Notch! True professionals and our house looks like it built yesterday . . . they really know how to get rid of it all on your home, algae, mold, etc.

Ch
Review №10

I had a small flood in my home that resulted in a complete tear out of all flooring downstairs to include subfloor replacement and repairs. Most impressive with Kent was his dedication to helping me find a flooring that was high end, scratch and water resistant. Kent meet with me several times to provide me with samples until I found something I liked. The subfloor repair was no easy task and Aaron and his team did a great job making it look easy. The flooring install didnt go quite right the first time, but Kent sent his team out again and made it right with no hesitation and it was worth it! They also cleaned and resealed the tile in the kitchen and it looks great! The Shaw flooring looks great and I get lots of compliments, so thank you guys!

Jo
Review №11

Kent was able to help us out with very short notice to allow us to meet a deadline. He was very professional and straightforward with the process and the pricing came in under what we were quoted by another installer. We had carpet installed and it came out great. No issues at all and the the project was done in a timely manner. I would highly recommend Kent and NewGen to anyone.

Ji
Review №12

We enjoyed our experience with Ken and his team! We used their services to replace our backsplash and love the results! Kens tile guy is so meticulous and he went above and beyond to make it exactly what I wanted! We are very pleased with this company!

Ra
Review №13

We had a fantastic experience! NewGen refinished the hardwood floors throughout our home and replaced the floors in the kitchen. They walked us through the process step by step and were extremely timely. The work was great quality and the price was extremely reasonable. When we followed up on a couple action items, they took care of them right away. Would highly recommend!!

C
Review №14

Kent at NewGen was professional, honest, and responsive throughout the entire process. The team working the job were very helpful in making sure that all went smoothly. Most of all the floors look great

Tr
Review №15

Hardwoods repaired. Tile and other flooring installed. Floors look great!

Sa
Review №16

I interviewed several companies for the work remodeling our home and have a background in residential homes. Kent was the most professional and knowledgeable of them all. His crew showed up on time and his tile guy stayed for 10 hours to expertly install our very tedious kitchen backsplash. Ill go to Kent every time for years to come when it comes to flooring and tile.

Co
Review №17

Kent and his entire team were fantastic to work with from start to finish. From hardwood refinishing to new hardwood and carpet install, they exceeded all of our expectations. I would highly recommend them!

Ra
Review №18

I recently had the carpet in 3 bedrooms stretched and cleaned by NewGen Restores. The stretching crew and the cleaning crew arrived on time, were very professional and did a great job. The price was reasonable as well. I would definitely recommend them!

Ro
Review №19

Kent Ravaioli, President/CEO, personally came to our residence to describe his companys products and services and then to conduct a survey of the areas we wanted to addressed. Later we were able to choose the flooring for our house from a vast amount of products and to engage for the installation at a date of our convenience.Installation professionals worked with integrity and performed an outstanding job! Mr. Ravaioli and his office were in contact with us throughout the process during the install and afterward.Excellent customer care and quality service!

Be
Review №20

It was a pleasure to work with Team NewGen Restores. Kent dropped by the house to speak about the cleaning project on our slate floors. His office team was ever responsive and fully communicative both by email and phone. Aaron spent the morning cleaning and he was super pleasant company and very thorough. I appreciate the great work New Gen Restores provided to our home improvement project and Id highly recommend.

La
Review №21

My wife and I bought a new home and decided to change the flooring in 4 rooms. Our Real Estate agent, Meagan Hurdt with Keller Williams recommended NewGen Restores as a great local option. Kent showed us several different types of carpet, padding, laminate, and hard wood and made suggestions based on our need for each room. His rates are reasonable and his installers are amazing. Their attention to detail and quality let us know we made the right decision. We will go back to NewGen for all our future flooring needs.

Ji
Review №22

Took care of our problems in a heartbeat, Kent was very professional, highly recommend them, great pricing too

Jo
Review №23

We had a water line break in our home overnight. After getting a plumber out to stop the leak we called our insurance agent. Our agent recommended NewGen Restores for the mitigation, clean up and repairs.NewGen was very responsive and was out that day to assess the damage. They immediately set up dehumidifiers and fans. Once everything was dried out to industry standards, I brought the plumber back in for major repairs.When I called NewGen back after the plumber was done, they were out the next day to start the drywall repair . Aaron and Joe did an excellent job. Both were courteous and on time every day. We were very thankful for the excellent work, craftmanship and urgency to complete our repairs. They were a bright spot in a difficult situation.

Li
Review №24

We use NewGen Restores to clean our Warehouse floors every three months and they do a great job! The floors get extremely dirty with oil and grease from our machines and forklifts, but after they come and clean, they look like new again! Weve been working with them for almost two years now and have been very pleased!

Sa
Review №25

Kent was extremely helpful! Upon evaluating our stairs, he told me about a stain pen I could use myself to fix the problem, as it was extremely minor - he even demonstrated with a pen he had himself. He didn’t charge me anything and made my life so much easier! Wonderful service and very friendly. I will definitely be calling in the future for any other project needs.

An
Review №26

We used NewGen to add some hardwood flooring in our home. They did an amazing job, price was great and knocked it out in one day! I highly recommend them and will use them again if we ever do any more flooring remodels!!

am
Review №27

Had exterior of house pressure washed . House looked fantastic . What a great Company - responsive and great pricing . Thank you for making my house look new again

Da
Review №28

What a great experience with NewGen Restores! Kent and his team helped us out with both carpeting and luxury vinyl planks. He was punctual to our appointments and provided a lot of great details about the different flooring options. He was also very patient with us as we weighed the options.We were able to visit the showroom and were impressed with all of the different patterns and colors available. Liz and Laurie were really helpful and kind while we were there.On installation day, his crew was very professional and extremely courteous to me and my children. They did outstanding work on the install and the floors exceeded my expectations. I have and will continue to recommend NewGen Restores to any of my friends with flooring needs.

Ro
Review №29

Kent and his team did a great job on our hardwood floors. Over 2000 SF of stone removed and replaced with site finished hardwood floors. I highly recommend NewGen Restores. Great quality, fair price and excellent service, thanks and well done guys!

Bu
Review №30

We have used NewGen in several of our warehouse buildings in Charlotte and Lincolnton for office and warehouse floor maintenance. Based on my observations of their service in our warehouse facilities, I decided to try them in my house for my kitchen / dining room tile. They did an outstanding job and were as fastidious in my house as they are in my warehouse buildings. I wholeheartedly recommend this company for all types of flooring maintenance.

Ja
Review №31

We had Kent and his team do some carpet replacement upstairs as well as refinish our hardwood. He and his team were prompt, professional, and did an amazing job. We will definitely use them moving forward for any of our flooring needs. Thanks!

Ma
Review №32

We highly recommend NewGen. NewGen just completed a project in our home. They installed two new wood floors in two bedrooms, and completely rebuilt our master bath. We are very happy with the results. We found the workers to be competent and easy to work with. Management and office staff were also easy to deal with. We found them to be honest and reasonably priced.The Barnes

Ma
Review №33

Im very happy with the results, the wood floor looks wonderful. I highly recommend this team! :)

ap
Review №34

I am so thankful I was referred to NewGen! I originally wanted to replace my carpet but my husband and I decided to wait a little longer as our carpet is in good condition. The quotes I was given were affordable but we just decided to get our carpet cleaned. Kent the owner has been more than helpful. He gave us a discount on our cleaning as well as a free rug clean. Their customer service is great. The guys that came out to clean the carpet were very knowledgeable and explained exactly what they would be doing. I highly recommend!! Thank you again and I look forward to working in the future with these guys!

Jo
Review №35

I recently moved into a new home and was having challenges matching hardwood flooring. Kent not only offered a great solution, but was also able to squeeze me into his schedule in order to coordinate with my move. The end result has been excellent!

yo
Review №36

A very friendly, courteous team of professionals to work with. No reason to be worried about having strangers in your home with these guys, very efficient and professional. Im definitely going to call them again!

Qu
Review №37

As always, a great experience using NewGen Restores to powerwash my home. They arrived on time and did a great job. They took time to answer my questions and were very polite while doing so. I would highly recommend the NewGen team not only for powerwashing, but for any of the services they provide!

Je
Review №38

Joe did a fabulous job on my carpets. He was professional and very thorough. I highly recommend using them and plan to use them in the future as well!

ja
Review №39

Made an appointment easy. Got all the information I needed. I feel like this team gave me 110% of their time and energies and I am so thankful.

J.
Review №40

NewGen Restores was awesome to work with! They worked with our travel schedule and timing and changed the color and finish of our hardwood floors (and all banisters) throughout the house. They look absolutely beautiful! Everyone that comes in our house asks who we used. We asked for a custom color and NewGen figured out the perfect formula to get our floors looking exactly as we wanted and their price was the best in the Charlotte area. After the job was done, they went way above and beyond to make sure every last detail was perfect and even did some minor touchups and carpet work for us. I would recommend them to anyone!!

Em
Review №41

From the very first visit in our home, Kent’s knowledge of flooring and the replacement process impressed me! Every person on the crew(s) that came to work in our home were amazing! I spent weeks trying to pick out our new floors, and I never felt like they were ready to be done with us. Their patience was so appreciated! The multiple trips I made to the office for samples was always a pleasure. Katie and Archer always made me feel at home! In addition to having new hardwood floors installed I also had 2 area rugs and some carpets cleaned! The carpets looked brand new when they were done, and I will use them again!

Ch
Review №42

NewGen recently installed a new carpet in my living room and the results turned out fantastic…even my dogs find it more comfortable than their own dog beds. I came into NewGen after receiving a quote from Home Depot during one of their carpet sales. With the same budget in mind, I received a significantly higher quality carpet, a heavier carpet pad, and spot treatment to the stained plywood underneath with NewGen. Kent and Liz are very knowledgeable on flooring replacement and restoration—carpet, hardwood, tile, marble—that I have since referred them to restore the flooring in my father’s home. We are very pleased with the work NewGen did and would absolutely recommend them! .

Ma
Review №43

Kent is always easy to work with. He responds quickly and pricing is always right on the mark. Thank you for great service :-)

Br
Review №44

We used New Gen for a tile floor installation to replace hardwood flooring. They quickly provided a quote for the job and scheduled our installation soon after. Their tile installer was processional and did a great job.

K
Review №45

NewGen came in and helped us with hardwood and vinyl replacement, as well as a whole house cleaning. Every crew that came into our house was super professional and easy to work with. They helped stay on top of communicating with our insurance company as well. Kent and the office staff were easy to get in touch with by phone and email. I wish I had known about them from the beginning when our house flooded. I will recommend them to anyone I know who needs work done in their house. We plan to use them again in the future.

In
Review №46

Ken and his staff did a fenomenal job after a pipe burst in our house, they handle all the stuff with the insurance. Excellent craftsmanship and their costumer service is second to none. If you are looking for a restore company look no further they are the best in the Queen City!

As
Review №47

We had our hard woods completely redone in our new house and were very pleased with the customer service, promptness and outcome of the flooring. kent worked well with us to figure out quality flooring in our price range that we were looking for. we also utilized their cleaning service afterwards to make our move in to the new home perfect!

Ma
Review №48

NewGen Restores was very professional, and understanding of our needs. The work done to our office was amazing. The first thing I noticed when I walked in was how much brighter the room was. The floors were worn pretty bad and they made them look almost new again. Very impressed. With all the work that was done, we didnt even notice a hint of a chemical odor. I would defiantly recommend them for any floor cleaning or restoration as ours needed. Thank you.

Am
Review №49

I had a poopy carpet emergency (my Roobma robot vacuum rolled over poop and spread it everywhere!) NewGen was able to send out a tech to clean my carpets within an hour. They were honest about the outcome (stains may resurface over time) but I knew this would be the case after doing some research before they came. That is just the nature of carpet. The carpet cleaning was thorough and the tech was polite and professional. My carpets looked amazing and smelled so fresh.Kent, the owner, also came out at my request to give me a quote on refinishing the hardwood floors. He is so incredibly knowledgeable about every type of flooring under the sun. He was patient with all of my questions and answered everything clearly and with tons of detail. There are a couple stains in the wood and he was honest about what the outcome would be.NewGen Restores is the only flooring company I will ever use. I felt like he always had my best interest at heart. They are the epitome of professionalism and saved totally saved the day!

Sa
Review №50

Great company to work with! Truly professional and dedicated to their services. I highly recommend them.

Ja
Review №51

Great staff. Friendly positive and creative. More than capable of handling major projects. This team really knocked it out of the park for me.

Ch
Review №52

Very prompt and professional service. Carpets look great!! Happy to support a neighborhood business!

To
Review №53

NewGen refinished my hardwood floors due to a water leak. They look amazing. They were punctual and finished the job in a timely manner. I had them come back out and clean my carpet. Another great job. They look like new. Kent and Liz are so easy to work with and were great at answering all my questions. I highly recommend them.

Da
Review №54

Just spoke to Kent Ravaioili, an owner, minutes ago, We had a shower grout repair job that needed quoting and had set aside a 9am appointment. 30min prior telling me that hes busy and maybe this is not tile work for his company - well then why did you set up the appointment, I gave all the details I could up front!?.Dont feel up to honoring an appointment; best you take tile and grout off the site!I set aside the time slot in my busy schedule for this - horrible customer service!And lack of customer service, is never a private conversation thankfully to Google.

ja
Review №55

Kent is truly a pleasure to work with! Id highly recommend Newgen to anyone for their janitorial or flooring installation needs.

Am
Review №56

NewGen cleaned and sealed our original 35-year-old kitchen/laundry/bath tiles and did a fantastic job from start to finish. Already having them quote other jobs.

De
Review №57

We had our carpets cleaned and they look great....and all the spots came out, too.

Ma
Review №58

Very happy with our carpet installation! Friendly and professional! Took great care of our furniture and home when installing carpet. Highly recommend.

Ti
Review №59

They fixed a flooring issue from where I removed a wall and the hardwoods didn’t line up exactly with no issues at all. A few companies I called wouldn’t even attempt it!Thanks again to Kent and his team!

Ja
Review №60

Great service. Kent at NewGen was able to make our hardwood floors look completely flawless. The previous owners had pets and they were pretty beat up before NewGen came out. You can see the pictures on his website!!

El
Review №61

NewGen Restores is undeniably one of the best carpet cleaning companies out there! They go above and beyond to make sure their customers are 100% satisfied. They used a 14 step cleaning process to ensure my carpets were clean, bacteria free and protected! I highly recommend them for anyone looking to get their carpets, hardwood floors, tile and grout and or upholstery cleaned!

Jo
Review №62

NewGen Restores has done an excellent job at our clinics for the past two years. They were done incorrectly by another company and were in bad shape. NewGen came in and restored the quality and has maintained them ever since. We would recommend them not only for their quality of their work but their excellent customer service.

Ja
Review №63

Kent and his team replaced our damaged floors, cleaned our grout, power-washed our home, and hauled away some yard debris. I cant thank them enough for helping us put our home back together again and making it look great.

su
Review №64

Its hard to find people who genuinely care about their customers and the service theyre providing. At NewGen Restores, theyre definitely setting the standard for quality.

Sr
Review №65

Professional and thorough. 100% satisfied with the results!

Cl
Review №66

I was so pleased with the carpet cleaning done by Aaron and Cody. I just moved here and I recommend New Gen. The carpets look 100% better, and more importantly clean and free of spots I faced as new owner.Ill be going to New Gen for all my future flooring needs!

Br
Review №67

Great job! Prompt wonderful service! Carpet looks GREAT!! Thank you!

Ak
Review №68

Quality products, exceptional service... dont waste time, call NewGen Restores right away!

sh
Review №69

Very happy with my carpet cleaning and they fit me in with very short notice. Liz is great to work with!

Ke
Review №70

This was a very poor experience. I had my hardwood refinished. The floors had a slight wave, where the sanding was uneven, but you wouldnt notice it with furniture. They fixed a really bad spot in the floors that I was very happy with as well. It is everything else that was a poor experience. They did not use tape, so every spindle on the stairs and molding has 1inch of stain. When I tried to address this issue, it was ignored. They put holes in the last step of my stairs and a hole in the wall. The carpet on my stairs had to be removed so they could sand and stain the edges. The carpet was barely stapled in, and you could see gaps and pull the carpet up at every step! The hole in the wall was fixed, but my issue is that they sent me a thank you email and an invoice, and when I went into my house I see a poor spackle job on my wall! It was only after I called them that they said they were planning on coming back out. That is when I had to tell them about the holes in the steps that they made. They ended up putting wood putty on them, but didnt paint it. They fixed the hole in the wall, and accidents happen, so I was okay with that as well. The quarter rounds also were stained uneven and look horrible. My comments about the stain on the quarter rounds and the stain on the spindles were ignored. I had to request they come back 2 more times just to staple the carpet down enough so that it looked somewhat as good as before they took it up. Also, the quarter rounds that they put down in front of my backdoor was too high, which meant I couldnt open my door! I had them have come back out to fix that as well. The way they handled communication, and having them come back out several times gave me a poor experience. They left carpet staples all over my front porch and poured out the wood dust in a pile in the front of our house. I would never recommend this company.

Da
Review №71

NewGen did a great job restoring the tile and carpets in my house to like new condition. They were punctual and very professional.

Pa
Review №72

Newgen recently did a tear out of existing hardwood floors and carpeted areas downstairs in our home and replaced with new wood flooring throughout. Kent, Liz, and their team are extremely professional and easy to work with. They handled the heavy pieces of furniture they had to move with great care, and they communicated an unexpected delay very quickly, and did everything possible to keep the flooring installation on target. When our family walked into our home and saw the new floors, we were absolutely amazed at how the floors transformed our home. We are very pleased with the work Newgen did and would absolutely recommend them! Not only do they do excellent work, but they also make sure they educate you on your floors, how to care for them, whats quality wood, etc.

Mi
Review №73

If youre looking for a company to refinish your floors or to install new hardwood for you, this is the place to call... impeccable service!

Ko
Review №74

NewGen Restores is AMAZING! Weve used their services to clean our carpets twice a year and they are friendly, professional and efficient. On the few occasions where weve had doggie messes that needed to be addressed quickly, they worked with us to come the next day. Kent, Liz, Aaron and the entire team are fantastic!

Be
Review №75

NewGen Restores is my go to operation for floor cleaning. Ive never been disappointed with the work or their service.Their pricing is very fair for the level of work that they do. I must be clear that they give high value for their work. Value is of course different than a simple measure of cost. The cheapest is rarely, if ever, the best deal. Cheap does not define value and does not bring you quality. NewGen Restores brings fair pricing with great value. I will be using them in the future and will refer them without hesitation.Ben Hamrick,PresidentBWH Services, Charlotte, NC

Ti
Review №76

Excellent, Excellent, Excellent! Great job from quote, to confirm, to cleaning, to payment. Would never ever use anyone else again!

An
Review №77

NewGen Restores continues to amaze me with the range of their services and the quality and timeliness of the work: everything from cleaning an individual home or business to comprehensive preparation of an existing home for sale - new floors, new carpet, repainting, deep cleaning and more. I had a home in Weddington that was wonderful house, but some of the maintenance had been deferred as the couple dealt with increasingly difficult Alzherimers. Kent came in and prepared a comprehensive plan for replacing badly faded carpets with wood, deep cleaning carpets on the upper floors, painting two floors.The people who work with his company are all terrific, professional, on time, clean up after themselves. I simply cant say enough. I now use them for cleaning my personal home!

Ge
Review №78

Wanted to right a view on how dissatisfied I am with this company. I used my A+ patience just because I do believe that life happens and things happen and periodically need an opportunity to get it right. The company was unable to satisfy my request. Which I am ok with. But what I had to go through to get that answer was REDICULOUS! I have gotten the bad end of the stick.I reached out to the company to remove the solid paint stain from my deck. I sent over pictures on a Monday morning. I was informed that I would have a response by later that day because Kent would not be in until 10am. No problem. Excited to have him look at it. No Response. I reached out to New Gen the next day. I received an email from Kent at 5:59pm Tuesday asking about the material of the deck. I responded later that evening at 9:50pm. Thinking he would have it first thing that morning. Received no response by email or phone. I called on them later on that Wednesday only to find out that Kent was out of town until Friday. I very patiently said ok. Can you please get something to me. I have other projects to complete with my yard and this is holding the process up (Deck lighting and etc.). They understood. Friday came and I called around Mid-Day. Wanted to give Kent time to do what he needed to do and get settled back into work. I was told I would receive a call later on that day. I was told they close at 6pm. I set an alarm personally to call them back around 5:30pm if I hadn’t gotten a call. I did not receive a call. I called them back and since I had already waited almost a week I was placed on a call with Kent. I was informed that they could do the job a roundabout cost. I agreed and let them know at that time I’m ok with the cost. I just need to get it done. Kent stated that he wanted to get in contact with Technician to confirm a few things. The same day I was giving a call back that the Technician would stop by on Sunday. He was a no show. I called on Monday. I was told that the Technician was busy and he would come out on Tuesday. I was told he came after I had to call them on Wednesday Morning seeking an update because I didnt see where he did. The thing is. I have cameras in the front and in the back of my home with sensors on them to detect any movement. PLUS someone was at my home all day Tuesday. Neither one knows or detected someone coming to my home. On Wednesday 7/24/2019 I was informed that they are not able to remove the stain because the nails are too high and will damage the machine. I do not want anyone to damage their machine. So I’m ok with. But personally I’m not convinced that any one came to my house. None of the cameras caught them. No one rang the doorbell to see if someone was home and my guest that was there did not see anyone. Also the deck was built with screws not nails and are well drilled inside the wood. So maybe they had the wrong house. Not sure. Are they just tired of trying to figure this out and just had to figure out a way to decline the job. Not Sure! Nice People but Service/Communication SUCKS!Just wanted to give my experience with this company. Because I am frustrated trying to be patience with a company I was willing to pay my money to and I end up getting the short end of the stick and it a predicament. Just trying to trust and be patient. Lesson learned if your willing to pay over $1,000 or any amount for a service make sure you’re treated as if your business is wanted. I waited over a week for a NO. 9 Days. When it was lead on to be maybe a day or two for an answer. At that last call I didn’t make a big fuss about it. I did my part as a patient customer and the best way I feel to display my dissatisfaction/frustration is to write this review (which I have NEVER done), post o and let others know about my experience with NewGen Restores.I still believe the company could possibly have done a good job but if you decide to work with them just be prepared to do a lot of the foot work and calling and keeping them on task.BEWARE!

Je
Review №79

Professional ethics and high standards are evident at NewGen Restores.

Vi
Review №80

Great people, great service and excellent products at NewGen!

Sa
Review №81

Great team! I highly recommend!

Sh
Review №82

Very pleased to work with this company, great team!

Au
Review №83

We are very satisfied with how our carpets turned out! Even with very tough pet stains, it looks so much better

De
Review №84

This is the second time I called this guys to clean my carpet and they did an awesome job!

Ro
Review №85

Carpet looks brand new! No more pet stains or ordor

Bo
Review №86

Worst Experience Ever. The owner of this company(Kent Ravaioli) not only doesnt follow through with the promises he makes, but also makes excuses instead of owning up to being in the wrong. Communication is zero on his behalf. Avoid, Avoid, Avoid!!!

Me
Review №87

Ive been a customer of NewGen Restores for about 2 years now and I have been highly satisfied with every service Ive had. What started as a call to have my carpets stretched 2 years ago before I put my home on the market, finished with almost everything on my to do list completed. They ended up power washing my home, porch, walkway, driveway, deck and patio pavers. My house looked brand new. Its something I wish we would have done when we moved in so we could have enjoyed it. It made an incredible difference. Most importantly, my husband was impressed with how reasonable the price was for the whole job; and he doesnt impress easily! When we moved into our new home I called them once again to clean all the carpets and upholstery. But, the most incredible thing about them is when I needed them in an emergency situation; they came out within 2 hours. My cat was inadvertently locked in a room we dont use very often for several days and had many accidents. I was prepared to rip out the carpet and just live with subfloor for a while. They came out and pulled up the carpet in that area, cut out the damaged padding, cleaned the back of the carpet, replaced with new padding, cleaned top of carpet and put the carpet back as it was before. They even went around with a blacklight to make sure there wasnt any other spots. The owner, Kent, came by to make sure I was satisfied. I will admit; I was worried. For the next few weeks I would go in there and smell that area to see if my cats went back to that area like I heard they might. Im happy to report that they havent. It has been about 6 months since that incident happened. In the near future we are going to replace our carpets with hardwoods and of course NewGen will do that project for us too. The business is locally owned and operated, which is something I love and support wholeheartedly. The owner has high standards and takes pride in his work. It certainly shows. Im a loyal customer and I truly trust Kent and his team with my biggest investment.

sp
Review №88

Great people, great service!

Ky
Review №89

Great company, great people!

to
Review №90

Professional, courteous, ontime, and quality work!

Vi
Review №91

5 stars from me!

De
Review №92

Great team at NewGen Restores!

Mi
Review №93

Ken and Liz are amazing

Pa
Review №94

Highly recommended

Information
100 Photos
94 Comments
4.8 Rating
  • Address:8334 Arrowridge Blvd suite d, Charlotte, NC 28273, United States
  • Site:https://newgenrestores.com/
  • Phone:+1 980-207-4868
Categories
  • Carpet cleaning service
  • Flooring contractor
  • Carpet installer
  • Gutter cleaning service
  • Janitorial service
  • Pressure washing service
  • Wood floor installation service
  • Wood floor refinishing service
Working hours
  • Monday:Closed
  • Tuesday:8:30am–5:30pm
  • Wednesday:8:30am–5:30pm
  • Thursday:8:30am–5:30pm
  • Friday:8:30am–5:30pm
  • Saturday:8:30am–5:30pm
  • Sunday:9am–3pm
Similar organizations